Call Center Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span><span>Interact with customers over the phone to understand their banking needs.</span></span></p><br></li><li><p><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></p><br></li><li><p><span><span>Resolve problems over the telephone on the spot.</span></span></p><br></li><li><p><span><span>Convert sales opportunities to meet financial targets.</span></span></p><br></li><li><p><span><span>Clarify and explain procedures and products over the telephone.</span></span></p><br></li><li><p><span><span>Capture and report customer feedback towards continual product development.</span></span></p><br></li><li><p><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></p><br></li><li><p><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></p><br></li><li><p><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></p><br></li></ul><p><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p><span><span>Interact with customers over the phone to understand their banking needs.</span></span></p><br></li><li><p><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></p><br></li><li><p><span><span>Resolve problems over the telephone on the spot.</span></span></p><br></li><li><p><span><span>Convert sales opportunities to meet financial targets.</span></span></p><br></li><li><p><span><span>Clarify and explain procedures and products over the telephone.</span></span></p><br></li><li><p><span><span>Capture and report customer feedback towards continual product development.</span></span></p><br></li><li><p><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></p><br></li><li><p><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></p><br></li><li><p><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></p><br></li></ul><p><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></p><br><br> </div>

About the Role:<br>The ideal candidate will design, organize, and modify the company's computer systems. he will evaluate and assess systems to ensure they are operating effectively, and will harness collected knowledge to adjust and improve existing systems.<br>This is a hands on ownership role covering the full IT servers, network, Microsoft 365, PBX, and the vendors behind all of it. You'll be the person who knows how everything is working, keeps it running, and can put in reports for the management what's working, what's at risk, and what it costs. Key Responsibilities:<br>System Installation and Configuration System Monitoring and Troubleshooting Data Backup and Recovery Network Administration Telephony and Call Center Systems User Account Management Software Updates and Patching Vendor Management Asset Management Documentation and Reporting Project Coordination<br>Preferred Knowledge- Office 365 administration (Exchange Online, Share Point, Teams, Entra ID, security and compliance).- PBX configuration and administration.- Call center environment experience.- Virtualization (Hyper-V or VMware).- ITSM / ticketing system experience.<br>Qualifications Bachelor's degree in engineering, computer science, or related field5+ years' experience as System Administrator Strong analytical skills<br>Working Location: Masr El Gedida<br>Please apply through this job post or send your CV to marway@digitechteam.com

<ul><li><p>This is not a traditional tele-sales role — it is technical sales over the phone. The candidate learns the company's products (the ERP system and the E-Jewelry system) in depth and is tested on them, works to a clear roadmap, and is able to explain the product to the client in all its detail in a simple, convincing way.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Previous experience in tele-sales or a call center</p></li><li><p>Clear voice; persuasive and respectful way of speaking</p></li><li><p>Able to study, learn fast and explain</p></li><li><p>Committed and able to hit a daily call target</p></li><li><p><strong>Nice to Have</strong></p></li><li><p>Experience selling software or technical products</p></li><li><p>CRM experience</p></li><li><p>Previous experience dealing with business owners (B2B)</p></li></ul><p></p><p></p>

<p>This is not a traditional tele-sales role — it is technical sales over the phone. The candidate learns the company's products (the ERP system and the E-Jewelry system) in depth and is tested on them, works to a clear roadmap, and is able to explain the product to the client in all its detail in a simple, convincing way.</p><p><strong>Requirements</strong></p><ol><li><p>Previous experience in tele-sales or a call center</p></li><li><p>Clear voice; persuasive and respectful way of speaking</p></li><li><p>Able to study, learn fast and explain</p></li><li><p>Committed and able to hit a daily call target</p></li></ol><p><strong>Nice to Have</strong></p><ol><li><p>Experience selling software or technical products</p></li><li><p>CRM experience</p></li><li><p>Previous experience dealing with business owners (B2B)</p></li></ol><p></p>

Job Description Job Responsibilities: • Contact potential customers by phone • Present company services clearly and professionally • Follow up with leads and maintain customer communication • Handle customer inquiries and objections • Achieve monthly sales targets Working Hours: • 3:00 PM - 11:00 PM• 5:00 PM – 1:00 AM • 7:00 PM – 3:00 AMJob Requirements Requirements: • 1–2 years of experience in telesales or call center sales within the US market • Strong communication and negotiation skills • Fluent English (C1/C2)• Ability to work under targets and deadlines • Professional attitude and commitment What We Offer: • Competitive fixed salary + performance bonuses• Career development opportunities • Supportive work environment

<p><strong>Company Description</strong> Innovative Work Solutions is a leading provider of professional outsourcing services, focused on empowering businesses with smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences across diverse industries through high-quality call center services. With a strong history of excellence and a commitment to innovation, Innovative Work Solutions leverages cutting-edge technology and a client-centric approach to support business growth. The team emphasizes flexibility, professionalism, and service excellence in every interaction, driving long-term success for clients worldwide.</p><p><strong>Role Description</strong> This is a full-time, on-site English / Customer Service role based in Cairo. The role involves handling inbound and outbound customer interactions, responding to inquiries, resolving issues, and ensuring a positive customer experience in English. Daily tasks include communicating clearly and professionally with customers, documenting interactions in the system, and following established procedures and service standards. The role may also include supporting basic English language guidance for customers or team members, participating in training sessions, and collaborating with colleagues to improve processes and customer satisfaction.</p><p><strong>Qualifications</strong></p><ul><li>Strong English to support language proficiency and service quality.</li><li>Excellent Communication and Customer Service skills to manage calls, messages, and inquiries effectively.</li><li>Ability to perform Translation tasks when needed to bridge language gaps and clarify information.</li><li>Previous experience in contact centers, customer support, or related service environments is preferred.</li><li>Comfort working on-site in Cairo and adhering to full-time schedules, including afternoon shifts.</li><li>Good problem-solving skills, attention to detail, and ability to remain calm under pressure.</li><li>Proficiency with basic computer applications and CRM or call center systems is an advantage.</li><li>Relevant education in languages, communication, business, or a related field is beneficial.</li></ul>

Key Responsibilities Handle customer inquiries through chat in Turkish professionally and efficiently. Provide accurate information about products, services, orders, and policies. Resolve customer concerns and escalate complex cases when needed. Maintain clear and timely communication while meeting quality and productivity targets. Document customer interactions accurately in the relevant system. Follow company guidelines and contribute to a positive customer experience. Requirements Fluent Turkish language skills, both written and spoken. Good English communication skills. Previous customer service, call center, or chat-support experience is preferred. Strong typing, communication, and problem-solving skills. Ability to work under pressure and manage multiple chats when required. Customer-oriented, attentive to detail, and a good team player. Flexibility to work rotational shifts, if applicable.

???? Role Overview<br><br>We’re looking for a motivated Telesales Specialist to join our sales team. The ideal candidate is confident in communicating with customers, has strong sales and closing skills, and is driven to achieve and exceed targets.<br><br>???? Responsibilities<br><br> Make outbound sales calls to potential customers. Communicate with customers in English. Understand customer needs and recommend suitable solutions. Follow up with leads and sales opportunities. Close deals and achieve monthly sales targets. Handle objections and use effective sales techniques. Maintain accurate customer and sales information on the CRM. Build and maintain strong customer relationships. Attend team meetings and training sessions.<br><br>✅ Requirements<br><br> Previous experience in Telesales / Sales / Call Center Sales is preferred. English level: B1+ or above. Strong spoken English and communication skills. Strong persuasion, negotiation, and closing skills. Target-driven, proactive, and motivated. Comfortable handling daily sales calls and meetings in English. Experience dealing with GCC or international customers is a plus. Undergraduates are welcome to apply.<br><br>???? What We Offer<br><br>Competitive salary package + Attractive bouns Social & medical insurance. Training and development opportunities. Career growth opportunities. Dynamic and supportive work environment.<br><br>???? Location: Nasr City, Cairo, Egypt | On-site<br><br>???? Interested? Apply now via Linked In Easy Apply and submit your updated CV.<br><br>#Hiring #Telesales #Telesales Specialist #Sales Jobs #English Speaker #Sales Careers #Cairo Jobs

???? We’re Hiring: Sales Specialist – English Speaker<br><br>???? Role Overview<br><br>We’re looking for a motivated Sales Specialist to join our team and contribute to business growth by building strong customer relationships, generating sales opportunities, and consistently achieving targets.<br><br>???? Responsibilities<br><br> Communicate with customers through calls and other communication channels in English. Identify customer needs and recommend suitable products or solutions. Follow up with leads and convert opportunities into sales. Close deals and achieve monthly sales targets. Handle customer objections professionally and effectively. Build and maintain strong customer relationships. Maintain accurate customer and sales information on the CRM. Participate in team meetings, training, and coaching sessions.<br><br>✅ Requirements<br><br> Previous experience in Sales / Telesales / Call Center Sales is preferred. English level: B1+ or above. Strong spoken and written English. Excellent communication and persuasion skills. Strong negotiation and closing skills. Target-driven, proactive, and motivated. Comfortable handling sales calls and meetings in English. Experience dealing with international or foreign customers is a plus. <br><br>???? What We Offer<br><br> Competitive salary package + Attractive bouns Social & medical insurance. Training and development opportunities. Career growth opportunities. Dynamic and supportive work environment.<br><br>???? Location: Cairo, Egypt | On-site<br><br>???? Interested? Apply now via Linked In Easy Apply and submit your updated CV.<br><br>#Hiring #Sales Jobs #Sales Specialist #Sales #English Speaker #Telesales #International Sales #Cairo Jobs

<strong><p>Appointment Setter | Full-Time | Work From Home</p><p><br></p><p>JHIVE Solutions is a performance-driven call center and BPO partner serving businesses across the United States, United Kingdom, and Canada. We specialize in outbound sales, cold calling, appointment setting, customer engagement, and dedicated-agent solutions.</p><p><br></p><p>We’re currently looking for motivated and experienced Appointment Setters to join our growing team and represent our campaigns professionally.</p><p><br></p><p>If you’re confident on the phone, communicate naturally in English, and know how to turn a conversation into a qualified opportunity, we’d love to hear from you.</p></strong><p><br></p><p><strong> The Role<br>As an Ap</strong></p><p></p><strong>p<p>ointment Setter, you will be responsible for reaching out to potential customers, engaging them in professional conversations, qualifying their needs, and scheduling qualified appointments.<br>You’ll p</p><p></p>l<p>ay an important role in helping our clients build their pipeline and connect with the right prospects. Our appointment-setting operations focus on identifying decision-makers, qualifying prospects according to campaign requirements, and booking confirmed appointments.<br>Your Res</p><p></p>p<p>onsibilities<br>* Make o</p><p></p>u<p>tbound calls to prospective customers.* Engage </p><p>prospects in professional and natural conversations.* Identif</p><p>y and qualify potential customers based on campaign criteria.* Ask the</p><p> right questions to understand prospects’ needs.* Handle </p><p>objections confidently and professionally.* Schedul</p><p>e qualified appointments accurately.* Maintai</p><p>n accurate records of calls, leads, and appointments.* Follow </p><p>campaign scripts, guidelines, and quality standards.* Consist</p><p>ently work toward daily and campaign KPIs.* Represe</p><p>nt JHIVE Solutions and our clients with professionalism.</p><p><br></p><p><strong> What We’re Looking For<br>* Previo</strong></p><p></p><strong>u<p>s call center / telesales / appointment-setting experience is required.* Strong </p><p>spoken English — B2 to C1 level.* Excelle</p><p>nt verbal communication and active listening skills.* Confide</p><p>nt and professional phone presence.* Strong </p><p>persuasion and objection-handling abilities.* Custome</p><p>r-focused and results-oriented mindset.* Ability</p><p> to follow scripts while keeping conversations natural.* Good ti</p><p>me management and attention to detail.* A relia</p><p>ble and professional approach to working remotely.</p><p><br></p><p><strong> What We Offer&lt;</strong>/p&gt;</p><p><br></p><p><strong> 100% Work From Home&lt;</strong>/p&gt;</p><p><br></p><p><strong> Monday to Friday&lt;</strong>/p&gt;</p><p><br></p><p><strong> Saturday &amp; Sunday — Fixed Days Off&lt;</strong>/p&gt;</p><p><br></p><p>⏰<strong> Full-Time Position&lt;</strong>/p&gt;</p><p><br></p><p><strong> Competitive Salary&lt;</strong>/p&gt;</p><p><br></p><p><strong> Career Growth &amp; Development Opportunities&lt;</strong>/p&gt;</p><p><br></p><p><strong> Professional &amp; Supportive Working Environment&lt;</strong>/p&gt;</p><p><br></p><p><strong> Opportunity to develop your skills in sales, appointment setting, and customer engagement.&lt;</strong>/p&gt;</p><p><br></p><p><strong> Working Schedule<br>Working </strong></p><p></p><strong>D<p>ays: Monday – FridayDays Off:</p><p> Saturday &amp; SundayEmploymen</p><p>t Type: Full-TimeWork Setu</p><p>p: 100% Remote / Work From Home</p><p><br></p><p><strong> How to Apply<br>Interest</strong></p><p></p><strong>e<p>d in joining JHIVE Solutions?<br>Send us:</p><p><br></p><p>1. Your </p><p></p>F<p>ull Name2. A 1-mi</p><p>nute voice note in English<br>In your </p><p></p>v<p>oice note, briefly introduce yourself and tell us about your previous call center experience and English communication skills.</p><p><br></p><p><strong> WhatsApp: 01283323401<br>Our recr</strong></p><p></p><strong>u<p>itment team will review your application and contact suitable candidates.</p><p><br></p><p><strong> Ready to take the next step?<br>If you’r</strong></p><p></p><strong>e<p> confident on the phone, motivated by results, and looking for a long-term opportunity with a growing BPO company, we want to hear from you.<br>Join JHI</p><p></p>V<p>E Solutions and grow with us.</p></strong><p></p></strong><p></p></strong><p></p></strong><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p></strong><p></p></strong><p></p>

<p>. </p><p><strong>Requirements</strong></p><ul><li><p>English level : B2</p></li><li><p>Having a call center experience is preferred.</p></li><li><p>Gender: Males and Females</p></li><li><p>Rotational shifts</p></li><li><p>2 days off</p></li></ul><ul><li><p><strong>Graduates only</strong></p></li><li><p>Males must have an identified Military status</p></li></ul><p></p>

<p>. </p><p><strong>Requirements</strong></p><ul><li><p>English level : B2</p></li><li><p>Having a call center experience is preferred.</p></li><li><p>Gender: Males and Females</p></li><li><p>Rotational shifts</p></li><li><p>2 days off</p></li></ul><ul><li><p><strong>Graduates only</strong></p></li><li><p>Males must have an identified Military status</p></li></ul><p></p>

<p>. </p><p><strong>Requirements</strong></p><ul><li><p>English level : B2</p></li><li><p>Having a call center experience is preferred.</p></li><li><p>Gender: Males and Females</p></li><li><p>Rotational shifts</p></li><li><p>2 days off</p></li></ul><ul><li><p><strong>Graduates only</strong></p></li><li><p>Males must have an identified Military status</p></li></ul><p></p>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Appointment Setter<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Opportunity<br><br>Royal York Property Management is hiring Outbound Appointment Setters to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant defaults on rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>You will contact company-provided property-owner leads through an automatic dialer, introduce the program, ask qualification questions, respond to objections, and move interested owners to the next step.<br><br>For most qualified owners, the preferred outcome is an immediate warm or live transfer to a Royal York sales representative rather than an appointment scheduled for another day.<br><br>You will not complete the final sale or determine approval.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make high-volume outbound calls using an automatic dialer.</li><li>Gain the property owner’s attention quickly.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of properties and whether they are occupied or vacant.</li><li>Explain the C$100 monthly cost and the program’s potential value.</li><li>Respond to objections involving price, need, timing, trust, or existing tenants.</li><li>Ask qualified owners to speak with a Royal York sales representative.</li><li>Complete warm and live transfers.</li><li>Schedule callbacks or appointments when required.</li><li>Record accurate notes, outcomes, and call dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily transfer or appointment targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in appointment setting, outbound calling, telesales, lead generation, call-centre sales, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Experience qualifying prospects before scheduling an appointment or completing a transfer.</li><li>Strong objection-handling and persuasive communication skills.</li><li>Experience working toward transfer, appointment, conversion, or call targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>Willingness to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional workspace.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>What Success Looks Like<br><br><strong>Success Will Be Measured Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Appointments or scheduled callbacks when applicable.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate can connect with property owners quickly, respond naturally to objections, and confidently ask for the next step.<br><br>You should be comfortable explaining why an owner may choose to pay C$100 per month to help protect an entire month of rental income if a covered tenant defaults.<br><br>You do not need property-management experience or a perfect script immediately. You must have strong communication fundamentals, remain open to coaching, and apply feedback quickly.<br><br> See All Open Roles

Company Description E3mel Business Academy is a leading Arabic provider of training programs for individuals and companies in business and management fields. The academy collaborates with top Arab trainers and emphasizes practical application to help learners use skills directly in their work. Programs are supported by accredited certificates, enhancing participants’ professional credibility and career prospects. E3mel Business Academy operates with a registered Tax Identification Number: 468-688-672 and serves learners across the region.<br>Role Description The Telesales KSA Market – (Education Courses) role is a full-time, on-site position based in Cairo. The role focuses on contacting prospective and existing learners in the KSA market to present, explain, and sell the academy’s business and management training courses. Day-to-day tasks include making outbound calls, responding to inbound inquiries, qualifying leads, presenting course features and benefits, and guiding prospective learners through the enrollment process. The role also involves maintaining accurate records in CRM systems, following up on leads to close sales, and collaborating with the training and marketing teams to align offers and messaging. The telesales specialist is expected to meet and exceed sales targets while ensuring a positive experience for all learners.<br>Qualifications<br> <br>Strong customer-facing skills, including Customer Service and Customer Support abilities. Excellent Communication skills, both verbal and written, with the ability to explain courses clearly and persuasively. Proven Sales skills, especially in telesales or inside sales, with experience meeting or exceeding targets. Understanding of Training services and educational programs, with the ability to match learner needs to suitable courses. Prior experience in telesales or call center environments, preferably in education or training sectors. Familiarity with the KSA market and Arabic fluency; English proficiency is an advantage. Comfort with using CRM systems, call tools, and basic office applications. Ability to work on-site in Cairo, manage time effectively, and handle high call volumes.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>French Team Leader<br><p>Job Description</p><br><br>The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities&nbsp;<ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved&nbsp; at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><br>Candidate Profile&nbsp;<ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule</li></ul><br>Career Level Description&nbsp;<p>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.&nbsp; Coordinates and supervises the daily activities of business or technical support or production team members.&nbsp; In charge of handling single and medium-sized line of business.&nbsp; Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.&nbsp; Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.&nbsp; Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.</p><br><br><br><b>Disclaimer&nbsp;&nbsp; </b><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><br><p>Location:</p><br><br>EGY Cairo - Plot no. 27, North Teseen st building 27<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<strong>Job Title<br><br></strong>French Team Leader for Contact Center<br><br><strong>Job Description<br><br></strong>Current Team leader is a Must and GDS experience is a Must (Preferably Travel experience). The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<br><br><strong>Essential Functions/Core Responsibilities<br><br></strong><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Concentrix values through both behavior and attitude, including being an advocate for team members<br><br></li></ul>Candidate Profile<br><br><ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Work well under pressure and follow through on items to completion</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule<br><br></li></ul>Career Level Description<br><br>Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<p><strong>Company Description</strong></p><p>Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions for businesses worldwide. The company specializes in creating seamless customer experiences across diverse industries through high-quality call center and support services. With a strong commitment to innovation, it leverages cutting-edge technology and a visionary team to drive client success. Its client-centric approach emphasizes flexibility, professionalism, and excellence in every interaction, making it a trusted partner for organizations seeking dependable customer support operations.</p><p><br></p><p><strong>Job Details</strong></p><p>The Patient Navigator / Call Center Representative is responsible for managing patient communications and coordinating appointment-related activities. The role involves conducting outbound calls to patients for scheduling, appointment reminders, confirmations, and follow-up purposes. The incumbent will assist patients with appointment setup, rescheduling, and cancellations while providing guidance and support throughout their care journey.</p><p>Key duties include following up with patients regarding treatment plans, referrals, and healthcare services, serving as a primary point of contact for patient inquiries and concerns, and ensuring a positive patient experience. The role also requires sending and receiving medical and administrative faxes, maintaining accurate records of all patient interactions, and documenting updates within the system.Additionally, the Patient Navigator will recap and summarize patient communications, appointment outcomes, and follow-up actions, while coordinating with healthcare providers and internal departments to ensure seamless patient care and efficient service delivery.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong Customer Support and Communication skills, with the ability to interact clearly, patiently, and professionally with patients.</li><li>Previous customer service for at least 6 months is a must.</li><li>Candidates should possess Technical Support and Troubleshooting skills to help patients resolve basic access, system, or process-related issues.</li><li>Candidates should possess solid Analytical Skills to understand patient needs, interpret information, and identify appropriate solutions or escalation paths.</li><li>Advanced English proficiency at C1 level, both spoken and written, with accurate grammar and professional tone.</li><li>Previous experience in call centers, healthcare support, or customer service environments is highly beneficial.</li><li>Ability to work on-site in Nasr City, manage time effectively, and handle a high volume of interactions while maintaining quality.</li><li>Comfort with using CRM or ticketing systems and basic office software; willingness to learn new tools and processes.</li><li>High level of reliability, respect for confidentiality, and commitment to patient-centered service.</li></ul>

???? Xceed is Hiring | Quality Monitoring Specialist<br>Xceed is looking for a Quality Monitoring Specialist to join our team at Maadi Technology Park.<br>???? Key Responsibilities:<br>• Monitor and assess customer interactions across calls, chats, and emails based on established quality standards.• Conduct regular quality audits and provide clear, constructive feedback.• Identify coaching opportunities and work closely with Team Leaders to enhance agent performance.• Prepare quality reports, analyze performance trends, and recommend process improvements.• Ensure adherence to company policies, client requirements, and operational procedures.• Participate in calibration sessions to ensure consistency and accuracy in quality scoring.• Monitor quality KPIs and contribute to continuous improvement initiatives.• Support training and quality enhancement programs whenever required.<br>???? Job Requirements:<br>✅ Previous Call Center experience in the telecommunications , such as Vodafone, Orange, WE, Vodafone UK, AT&T,Comcast, ET Egypt , ET UAE, etc.✅ Minimum 6 months of experience as a Quality Analyst or Quality Specialist.✅ Excellent English communication skills.✅ Strong analytical, communication, and problem-solving skills.<br>✨ Join Xceed and take the next step in your career!