Call Center Jobs in Egypt
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Egypt - Giza
<p> We’re Hiring for One of Our Clients: <strong>Travel Consultant</strong></p><p>Location: Mohandessin – Cairo, Egypt</p><p>Working Hours: Rotational shifts – 8 hours/day</p><p>Days Off: 2 Rotational days per week</p><p><br></p><p>About Reserval:</p><p> Reserval is a leading digital travel agency based in Saudi Arabia, offering seamless booking experiences for flights and hotels worldwide. With a focus on innovation and customer satisfaction, we connect travelers to over 450 airlines and 1 million+ accommodations through our smart, user-friendly platform.</p><p><br></p><p>Position Overview:</p><p>We are looking for a skilled Travel Consultant to join our call center team. If you’re passionate about travel, thrive in a fast-paced environment, and enjoy helping others plan their journeys — we’d love to hear from you.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Handle inbound and outbound calls to assist customers with travel bookings and inquiries.</li><li>Use Amadeus GDS to book and modify flight reservations.</li><li>Support customers with hotel bookings and related services.</li><li>Resolve issues and ensure high levels of customer satisfaction.</li><li>Work collaboratively with the team to meet targets and service quality standards.</li></ul><p><br></p><p>What we're looking for:</p><ul><li>1–2 years of experience in flight reservations or a travel call center</li><li>Amadeus GDS proficiency is a must</li><li>Experience with hotel booking systems is a plus</li><li>Excellent English communication skills</li><li>Strong customer service mindset and attention to detail</li><li>Ability to work under pressure and in a rotating shift schedule</li></ul><p><br></p><p>To apply, send your updated CV to: recruitment@reserval.com</p><p><br></p><p>We welcome dynamic, motivated professionals who are ready to grow with us!</p>
Egypt - Cairo
We are Hiring at Xceed<br>We are looking for a Quality Specialist (Call Center - GSM) to join our Offshore Telecommunication_Account<br>???? Key Qualifications:<br>Minimum 6 months of hands-on experience as a Quality Specialist GSM (or Acting as Quality). Minimum 6 months of experience as a Customer Service / Quality Task in the telecom industry. Industry Experience: MANDATORY experience in Telecommunication companies (Vodafone, Orange, Etisalat Misr, WE, DU, AT&T, or Verizon). Language: Very Good to Excellent English. Skills: Excellent communication skills.<br>Benefits & Perks:<br>Competitive Salary & Profit Share.2 Fixed Days Off. Medical & Social Insurance. If you are interested kindly share your CV on Whats App number: 01500817324.
Egypt - Cairo
<p> <strong>IT Help Desk Specialist </strong></p><p><br></p><p> <strong>Location:</strong> Sutherland, Banks Center, 64 Banks Center Street, 5th Settlement, New Cairo, Egypt.</p><p><br></p><p> <strong>Requirements</strong></p><ul><li>Bachelor's degree in Computer Science, Computer Engineering, or Electronics and Communications Engineering.</li><li>Previous experience in a <strong>BPO</strong> company is mandatory.</li><li>3+ years of hands-on experience with Windows OS and Cisco networking.</li><li>Knowledge of Active Directory, LAN, switching, routing, and IT troubleshooting.</li><li>Strong problem-solving and communication skills.</li><li> Flexibility to work <strong>rotational shifts, including nights</strong>, participate in 24/7 on-call support, and work across different sites when required.</li></ul><p>⭐ CCNA, MCSE, or MCITP knowledge is a plus.</p><p> <strong>Interested? Apply now!</strong></p>
Egypt - Cairo
Company Profile:A fast-growing automotive e-commerce marketplace transforming the used-car market through technology, transparency, and customer-centric solutions. The company is building a trusted platform where customers can buy and sell high-quality used cars with confidence, supported by a wide range of financing solutions and a seamless digital experience.<br>Job Summary:We are looking for a Complaints Specialist to manage customer complaints from initial investigation through resolution. The role will ensure timely case handling, effective coordination with internal teams, and professional customer communication while maintaining high standards of SLA, quality, and customer satisfaction.<br>Key Responsibilities:Handle and investigate customer complaints and ensure timely resolution. Review CRM records, customer history, and call recordings to identify issues. Coordinate with internal teams and follow up on cases until resolution. Communicate with customers professionally and ensure their satisfaction. Maintain accurate complaint records and meet SLA and quality standards. Monitor complaint KPIs, including SLA, QA, and CSAT targets.<br>Requirements:Bachelor's degree in any relevant field.4+ years of experience in customer service, complaints, or call center operations. Experience with CRM systems and Microsoft Excel. Fluent Arabic and Upper-Intermediate/Fluent English. Strong communication and problem-solving skills. Customer-focused, detail-oriented, and able to work effectively under pressure.
Egypt - Cairo
About the Role:<br><br>We are seeking a professional and motivated Customer Support Agent to join our dynamic team. You will serve as the primary point of contact for our customers, delivering high-quality support and ensuring a positive and seamless experience with our services.<br><br>Your main responsibilities will include handling customer inquiries through chat, email, and outbound calls – maintaining professionalism and efficiency in every interaction.<br><br>---<br><br>What We Offer:<br><br>· Net Salary: 13,000 EGP<br>· Social and Medical Insurance<br>· Paid Training<br>· Prime location in Abbasia<br><br>---<br><br>Key Responsibilities:<br><br>· Respond promptly and professionally to customer inquiries via chat and email.<br>· Make outbound calls to follow up, resolve issues, and ensure customer satisfaction.<br>· Listen actively to customer concerns and provide practical, solution-oriented responses.<br>· Maintain accurate and detailed records of all customer interactions.<br>· Collaborate with internal teams to address and resolve customer issues efficiently.<br><br>---<br><br>Qualifications & Requirements:<br><br>· Bachelor's degree is preferred.<br>· Strong communication skills in English and Arabic (spoken and written) – B1+ level.<br>· Previous experience in customer service, call center, or client support.<br>· Comfortable using chat platforms, email systems, and phone communication.<br>· Professional, patient, and solution-focused mindset.<br>· Proficient in MS Office
Egypt - Cairo
About the Role:<br><br>We are seeking a professional and motivated Customer Support Agent to join our dynamic team. You will serve as the primary point of contact for our customers, delivering high-quality support and ensuring a positive and seamless experience with our services.<br><br>Your main responsibilities will include handling customer inquiries through chat, email, and outbound calls – maintaining professionalism and efficiency in every interaction.<br><br>---<br><br>What We Offer:<br><br>· Net Salary: 13,000 EGP<br>· Social and Medical Insurance<br>· Paid Training<br>· Prime location in Abbasia<br><br>---<br><br>Key Responsibilities:<br><br>· Respond promptly and professionally to customer inquiries via chat and email.<br>· Make outbound calls to follow up, resolve issues, and ensure customer satisfaction.<br>· Listen actively to customer concerns and provide practical, solution-oriented responses.<br>· Maintain accurate and detailed records of all customer interactions.<br>· Collaborate with internal teams to address and resolve customer issues efficiently.<br><br>---<br><br>Qualifications & Requirements:<br><br>· Bachelor's degree is preferred.<br>· Strong communication skills in English and Arabic (spoken and written) – B1+ level.<br>· Previous experience in customer service, call center, or client support.<br>· Comfortable using chat platforms, email systems, and phone communication.<br>· Professional, patient, and solution-focused mindset.<br>· Proficient in MS Office and basic ticketing tools.
Egypt - Giza
<p>We are seeking a Sr. Data Officer to join Almosafer’s Data Intelligence team within the Commercial function. Your first priority will be to independently own analytics for the Workforce Management (WFM) and Quality Assurance (QA) teams, using contact center and quality data to report on agent productivity, staffing accuracy and service quality. You will also support the Fulfillment and Quotation Management teams with reporting on operational performance, Customer Impact Ratio and Service Level Agreements (SLAs), following Data Intelligence standards and governance.</p><p> </p><p>The ideal candidate will have 3+ years of analytical experience, preferably in a contact center, e-commerce or travel business. They should have worked on call center, WFM or QA analytics and be comfortable with BI tools. Working knowledge of Gen AI tools, along with experience building simple Gen AI solutions, is required. Exposure to forecasting or rule-based models is a strong advantage.</p><p> </p><p><strong>Responsibilities:</strong></p><p> </p><p>● <strong>Workforce Management & Quality Assurance Analytics (Primary Focus):</strong></p><p>Own WFM and QA analytics independently, from sourcing the data to building dashboards and running regular performance reviews.</p><p>Use data from platforms such as Infobip and Genesys to track agent productivity, handling time, occupancy, schedule adherence and service levels across calls and chats.</p><p>Measure demand forecast accuracy and workforce allocation (forecast vs. actual volumes and staffing), and flag gaps to the WFM team.</p><p>Analyze QA evaluation data to find quality trends, repeated errors, compliance gaps and coaching needs at agent and team level.</p><p>Redesign the current WFM and QA reports so they show near real-time performance, quality trends and compliance results.</p><p>Build forecasting and rule-based models to predict staffing needs, flag quality risks early and support workforce planning. </p><p> </p><p>● <strong>Gen AI Usage & Development:</strong></p><p>Use Gen AI tools (e.g., Claude, ChatGPT, Copilot) in daily work to speed up SQL, Python and dashboard development, documentation and analysis.</p><p>Build Gen AI solutions for WFM and QA, such as reviewing and summarizing call and chat transcripts, supporting QA scoring and drafting regular performance reports.</p><p>Follow Almosafer’s data privacy and governance policies whenever customer or agent data is used with Gen AI tools.</p><p> </p><p>● <strong>Fulfillment & Quotation Management Analytics (Supporting):</strong></p><p>Support Fulfillment (Air & Non-Air) reporting on SLA adherence, Customer Impact Ratio and operational bottlenecks.</p><p>Support Quotation Management (QM) reporting on quotation lifecycle, supplier responsiveness and case resolution KPIs.</p><p> </p><p>● <strong>Advanced Analytics & Data Solutions:</strong></p><p>Automate recurring reports and data pipelines using SQL, Python and cloud data platforms to reduce manual work.</p><p>Work with the Data Engineering and Governance teams to keep source data accurate and in line with enterprise data quality standards.</p><p></p><p>● <strong>Collaboration & Data Governance:</strong></p><p>Act as the link between Operations (WFM, QA, Fulfillment) and Data Intelligence so that all teams use the same KPI definitions and methods.</p><p>Help operations teams understand and use data correctly and share good analysis practices across teams.</p><p><strong>Requirements</strong></p><p>● Bachelor’s degree in STEM, Business Analytics or a related field.</p><p>● 3+ years of experience as a Data Analyst, preferably in a contact center, e-commerce, online travel agency or other digital business.</p><p>● Proficiency in SQL, Python or R, and advanced Excel.</p><p>● Experience in Workforce Management, Call Center or Quality Assurance analytics (e.g., AHT, service level, occupancy, adherence, shrinkage, QA scores).</p><p>● Regular use of Gen AI tools at work, and experience building Gen AI solutions (e.g., prompt design, context building, and creating or refining AI agents and automations).</p><p>● Experience building dashboards in Tableau, Power BI, Looker or similar BI tools and presenting findings clearly to stakeholders.</p><p>● Able to work independently, take full ownership of a domain and manage priorities with little supervision.</p><p>● Good stakeholder management and communication skills; English fluency.</p><p>● Exposure to forecasting or scoring models (e.g., volume forecasting, quality risk scoring) is a strong plus.</p><p>● Familiarity with cloud data platforms (e.g., AWS Athena, AWS Redshift, Google BigQuery, Snowflake).</p><p>Experience with Salesforce, Genesys, Infobip or similar contact center and fulfillment platforms is a plus.</p><p></p>
Egypt - Sharkia
<strong>Company Description</strong> Our company specializes in call center and customer support services, helping businesses connect with their customers and drive growth. We focus on delivering responsive, reliable, and high-quality customer interactions that strengthen brand loyalty and satisfaction. By combining technology, performance metrics, and skilled service teams, we support organizations in scaling their customer operations efficiently. Team members join a collaborative environment where continuous improvement and professional development are encouraged. This commitment to service excellence and innovation makes our organization a strong platform for career growth in customer-focused roles.<br><strong>Role Description</strong> The Media Buyer Manager is a full-time, on-site role based in 10th of Ramadan. This role is responsible for planning, negotiating, and purchasing media across relevant channels to support lead generation and brand awareness for our call center and customer support services. Day-to-day tasks include developing media plans, optimizing campaigns based on performance data, managing budgets, and coordinating with internal teams to align media strategy with business objectives. The Media Buyer Manager will monitor campaign results, prepare reports, and recommend adjustments to improve ROI, reach, and engagement. The role also involves maintaining relationships with media vendors, staying informed about market trends, and ensuring all media placements support compliant and ethical advertising practices.<br><strong>Qualifications<br></strong> <ul><li>Candidates should possess strong Media Planning and Media Buying skills to effectively manage campaigns and budgets.</li><li>Candidates should possess solid Media Strategy and Analytical Skills to design data-driven campaigns and optimize performance.</li><li>Candidates should possess excellent Communication skills to collaborate with internal stakeholders and external media partners.</li><li>Experience managing multi-channel media campaigns (e.g., online, social, TV, radio, OOH) is highly beneficial.</li><li>Proficiency in media analytics tools and basic understanding of performance marketing metrics (CPC, CPA, CTR, ROI) is preferred.</li><li>Ability to work on-site in 10th of Ramadan, manage multiple projects, and meet deadlines in a fast-paced environment.</li><li>Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.</li><li>Previous experience in a media buying or media planning role, ideally within customer service, contact center, or BPO sectors, is an advantage.</li></ul>
ETISAL International Group
Egypt - Cairo
<p><strong>Company Description</strong> ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that help clients concentrate on their core business activities. With deep attention to cultural nuances and industry best practices, ETISAL International provides global coverage and tailored services to meet unique customer needs. The company emphasizes first-class quality, human capital development, and the use of state-of-the-art technologies. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations in every engagement.</p><p><strong>Role Description</strong> The English Telesales Agent | Closing Deals UAE role is a full-time, on-site position based in Cairo, Egypt. The role involves making outbound and inbound calls to prospective and existing customers in the UAE market, presenting products and services in English, and guiding customers through the sales process to close deals. Daily tasks include understanding customer needs, explaining offers clearly, handling objections, and following up on leads to maximize conversion rates. The agent will update customer records in the CRM system, adhere to scripts and compliance guidelines, and meet or exceed individual and team sales targets. Collaboration with supervisors and colleagues to improve sales techniques and participate in ongoing training and performance reviews is also part of the role.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Candidates should possess strong English communication skills, including clear speaking, active listening, and the ability to build rapport over the phone.</li><li>Candidates should possess sales and negotiation skills, such as closing deals, handling objections, and working toward defined sales targets and KPIs.</li><li>Candidates should possess customer service and relationship management skills, including empathy, problem-solving, and a consultative approach to customer needs.</li><li>Candidates should possess basic computer and CRM skills, including data entry, call logging, and navigating sales or contact center systems efficiently.</li><li>Candidates should possess time management and organizational skills, with the ability to manage a call queue, prioritize leads, and follow structured workflows.</li><li>Previous telesales, call center, or BPO experience is highly beneficial, especially in GCC or UAE markets.</li><li>A high school diploma or equivalent is required; post-secondary education in business, marketing, or a related field is an advantage.</li><li>Willingness</li></ul>
TrustCX
Egypt - Giza
<p><strong>Job Description</strong></p><p><br></p><p><span>The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.</span></p><p><br></p><p><strong>Essential Functions/Core Responsibilities</strong></p><p><br></p><ul><li>Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations</li><li>Communicate expectations to employees and provide timely updates</li><li>Provide subject matter expertise in handling escalated customer calls as needed</li><li>Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>Promote the Trustcx values through both behavior and attitude, including being an advocate for team members</li></ul><p><br></p><p><strong>Candidate Profile</strong></p><p><br></p><ul><li>Associate's degree in related field with two to four years of relevant experience preferred</li><li>Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>Strong communication skills, both written and verbal</li><li>Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>Ability to mentor, coach and provide direction to a team of employees</li><li>Willingness to work a flexible schedule</li></ul><p><br></p>
Oshdud Group
Egypt - Cairo
<p><strong>About Us</strong></p><ul><li><p>We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment. With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service.</p></li><li><p>To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) – responsible for team leadership, scheduling, and process </p></li></ul><p> </p><p> </p><p><strong>Your Responsibilities</strong></p><ul><li><p>Lead, motivate, and organize a team of Teleagents & Calculation staff</p></li><li><p>Supervise and control daily operations in both inbound and outbound activities</p></li><li><p>Plan shifts, distribute tasks, and continuously optimize workflows</p></li><li><p>Monitor target achievement and service quality using clearly defined KPIs</p></li><li><p>Conduct team meetings, training sessions, and coaching</p></li><li><p>Collaborate closely with senior management and the sales department</p></li><li><p>Prepare performance reports and implement improvement measures</p></li></ul><p> </p><p><strong>Requirements</strong></p><p><strong>Your Profile</strong></p><ul><li><p>Excellent German language skills (spoken and written, at least C1 level)</p></li><li><p>Several years of experience in a call center, ideally within facility management, cleaning services, or staffing</p></li><li><p>Proven experience in a leadership or supervisory role</p></li><li><p>Confident handling of CRM systems, dialer software, and MS Office (especially Excel)</p></li><li><p>Strong communication, organizational, and decision-making skills</p></li><li><p>Structured, solution-oriented, and motivational leadership style</p></li><li><p>High level of responsibility and the ability to prioritize effectively</p></li></ul><p> </p><p><strong>We Offer</strong></p><ul><li><p>A responsible leadership role in an international working environment</p></li><li><p>Attractive performance-based compensation with target and bonus options</p></li><li><p>Modern workplace and a motivated team</p></li><li><p>Flat hierarchies and short decision-making paths</p></li><li><p>Development opportunities within a growing corporate group</p></li></ul><p></p>
Client of Jadeer
Egypt - Cairo
<p><br></p><p>What You'll Do: As a Business Development Executive, you'll be the driving force behind our sales efforts, responsible for identifying new prospects, nurturing relationships, and closing deals. From conducting market research to delivering captivating presentations, you'll play a pivotal role in expanding our client base and driving revenue growth.</p><p>Key Responsibilities:</p><ul><li>Proactively seek out new sales opportunities through a variety of channels, including cold calling, networking, and social media.</li><li>Conduct in-depth market research to identify potential clients and assess their needs.</li><li>Cultivate positive relationships with clients, listening attentively to their requirements and providing tailored solutions.</li><li>Arrange and conduct client meetings, showcasing the value proposition of Future Group's services through compelling presentations.</li><li>Negotiate and finalize deals, ensuring customer satisfaction and addressing any concerns or objections along the way.</li><li>Stay abreast of industry trends and competitor activities, identifying opportunities for service improvement and innovation.</li><li>Collaborate closely with internal teams to gather feedback, share insights, and drive continuous improvement.</li><li>Maintain regular reporting and review processes to track sales performance and progress towards targets.</li></ul><p>What You Bring to the Table:</p><ul><li>Excellent to Fluent English skills, with a flair for communication and persuasion.</li><li>Minimum of 2 years of B2B sales experience, or a combination of B2B and English call center experience.</li><li>Previous experience in the localization industry is a definite plus, but not a requirement.</li><li>Previous experience in the Gulf Area.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent to Fluent English skills, with a flair for communication and persuasion.</li><li>Minimum of 2 years of B2B sales experience, or a combination of B2B and English call center experience.</li><li>Previous experience in the localization industry is a definite plus, but not a requirement.</li><li>Previous experience in the Gulf Area.</li><li>Outspoken personality with a natural ability to engage and connect with others.</li><li>Strong presentation skills, with the ability to articulate complex ideas in a clear and compelling manner.</li></ul>
Egypt - Cairo
<p><strong>Company Description</strong></p><p>We are a fast-growing and customer-centric organization committed to delivering exceptional service and support. Our team values innovation, collaboration, and continuous improvement to meet and exceed customer expectations. Operating in an ever-evolving industry, we prioritize employee growth, fostering a positive and inclusive work environment. Join us to be a part of a dynamic team that makes a real difference.</p><p><br></p><p><br></p><p><strong>Role Description</strong> The English Call Agent is a full-time, on-site role based in Cairo, Egypt. This role involves handling inbound and outbound calls in English, assisting patients and clients with inquiries, appointment scheduling, basic information requests, and call routing. The agent will document call details in internal systems, follow call scripts and guidelines, and escalate complex issues to the appropriate team members. Daily responsibilities include maintaining a professional and empathetic tone, meeting performance and quality targets, and collaborating with colleagues and supervisors to ensure smooth service delivery. The role requires consistent adherence to confidentiality and data protection standards in all interactions.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Customer service and problem-solving skills, with a focus on ensuring client satisfaction</li><li>Organizational and time management skills for handling multiple inquiries effectively- </li><li>Proficiency in using telecommunication systems, CRM platforms, and basic office software</li><li>Ability to collaborate with team members and adapt to the needs of the service process</li><li>Flexibility and resilience to meet the demands of a fast-paced work environment</li><li>Prior experience in a call center or customer service environment is preferred</li><li>English level: B2 or higher</li></ul>
Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
Customer Service
Egypt - Cairo
- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.
Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
Customer Service
Egypt - Cairo
- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.
Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
Customer Service
Egypt - Cairo
- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.
Personal Banking Advisor.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group
Accounting, Finance & Banking
Egypt - Cairo
- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.
Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Customer Service
Egypt - Cairo
- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.
Personal Banking Advisor.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP
Customer Service
Egypt - Cairo
- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.
Personal Banking Advisor.Egypt- Retail Customer Experience.Client Experience and Conduct Group-MBEGP
Customer Service
Mashreqbank PSC
Egypt - Cairo
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ul><li><p><span><span>Interact with customers over the phone to understand their banking needs.</span></span></p><br></li><li><p><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></p><br></li><li><p><span><span>Resolve problems over the telephone on the spot.</span></span></p><br></li><li><p><span><span>Convert sales opportunities to meet financial targets.</span></span></p><br></li><li><p><span><span>Clarify and explain procedures and products over the telephone.</span></span></p><br></li><li><p><span><span>Capture and report customer feedback towards continual product development.</span></span></p><br></li><li><p><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></p><br></li><li><p><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></p><br></li><li><p><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></p><br></li></ul><p><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></p><br><br> </div>
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