Call Center Jobs in Egypt

<ul><li><p>Guardian VA &amp; Logistics is hiring Remote Tow Dispatchers for US accounts.</p></li><li><p>If you're an English-fluent professional with dispatch, call center, or customer service experience and you're ready to handle real US towing operations from home keep reading</p></li><li><p>THE ROLE</p></li><li><p>You'll be the operational heart of a US-based towing company from your home in Egypt. Your day will include:</p></li><li><p>- Dispatching tow trucks for incident management, private property, and consent tows</p></li><li><p>- Handling police rotation calls in real time</p></li><li><p>- Updating TMS / CAD systems accurately</p></li><li><p>- Communicating with drivers, customers, and property managers</p></li><li><p>- Coordinating ETAs, confirmations, and follow-ups</p></li><li><p>- Logging calls and generating end-of-shift reports</p></li><li><p>You'll be assigned to ONE client account not bounced around. You'll know your drivers, your trucks, your routes, and your customers.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>&nbsp;REQUIREMENTS</p></li><li><p>- Excellent spoken and written English (neutral accent preferred)</p></li><li><p>- 3+ years of dispatch, call center, or customer service experience</p></li><li><p>- Available for US time zones (Eastern, Central, or Pacific shifts)</p></li><li><p>- Reliable home internet (50 Mbps minimum)</p></li><li><p>- Quiet, dedicated workspace</p></li><li><p>- Headset, computer with dual monitors, and backup power</p></li><li><p>- Ability to start within 1 week</p></li><li><p>- Commitment to a minimum 6-month engagement</p></li><li><p>⭐ NICE-TO-HAVE</p></li><li><p>- Previous towing industry experience</p></li><li><p>- Familiarity with TMS / CAD systems</p></li><li><p>- Experience with US-based clients</p></li><li><p>- Background in 911, emergency, or roadside assistance</p></li></ul><p></p>

<p>About the Role</p><p>We are seeking a dedicated and customer-focused Customer Support Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will serve as the primary point of contact for customers, delivering high-quality support and resolving inquiries in a professional and timely manner.</p><p>This is an excellent opportunity for individuals with customer service or call center experience looking to build a stable career within a supportive, performance-driven environment.</p><p>Key Responsibilities</p><ul><li>Handle customer inquiries via voice and Email channels.</li><li>Diagnose and resolve technical and non-technical issues.</li><li>Escalate and follow up on complex cases to ensure complete resolution.</li><li>Maintain accurate records of all customer interactions.</li><li>Collaborate with internal teams to enhance overall customer satisfaction.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in any discipline.</li><li>Customer Service or Call Center experience is required.</li><li>English proficiency at B1+ level or above.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to work effectively in a structured, target-driven environment.</li><li>Flexibility to work rotational shifts.</li></ul><p>What We Offer</p><ul><li>Net Salary: 13,000 EGP</li><li>Social &amp; Medical Insurance</li><li>Fully Paid Training Program</li><li>2 Rotational Days Off per week</li><li>Clear career progression and promotion pathways</li><li>Professional, supportive, and performance-driven work environment</li><li>Prime office location: Abbasia, Cairo</li></ul>

<p>About the Role</p><p>We are seeking a professional and customer-focused Customer Support Agent to join our Voice Account team in Abbasia, Cairo. In this role, you will handle inbound and outbound customer calls, resolving inquiries and delivering high-quality support in a structured and professional environment.</p><p>This position requires proven experience in a call center environment. It is an excellent opportunity for individuals looking to build a stable career with a supportive team.</p><p>Key Responsibilities</p><ul><li>Handle customer inquiries via voice calls in a professional and timely manner.</li><li>Diagnose and resolve technical and non-technical issues.</li><li>Escalate and follow up on complex cases to ensure complete resolution.</li><li>Maintain accurate records of all customer interactions.</li><li>Collaborate with internal teams to enhance overall customer satisfaction.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in any discipline.</li><li>Call Center experience is required.</li><li>English proficiency at B1+ level or above.</li><li>Excellent verbal communication and active listening skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to work effectively in a target-driven environment.</li><li>Flexibility to work rotational shifts.</li></ul><p>What We Offer</p><ul><li>Net Salary: 13,000 EGP</li><li>Social &amp; Medical Insurance</li><li>Fully Paid Training Program</li><li>2 Rotational Days Off per week</li><li>Clear career progression and promotion pathways</li><li>Professional, supportive, and performance-driven work environment</li><li>Prime office location: Abbasia, Cairo</li></ul><p><br></p>

Job Requirements & Qualifications:<br>Background: Call Center experience with a mandatory GSM background in a telecom environment.<br>Experience:<br>-Minimum 6 months of hands-on experience as a Quality Specialist GSM (or Acting as Quality).<br>-Minimum 6 months of experience as a Customer Service / Quality Task in the telecom industry.<br>-Industry Required Background : experience in Telecommunication companies (Vodafone, Orange, X-Etisalat Misr, X-WE, DU, AT&T, or Verizon).<br>-Language: Excellent English proficiency (B2+ to C1 level is a must).

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>ROLE SUMMARYThe Retail Design Manager manages tenant design submissions and ensures compliance with Asset Management Business Unit’s design, brand, and regulatory standards. This role bridges creativity and functionality, helping tenants bring their concepts to life while maintaining Majid Al Futtaim’s overall architectural integrity, brand positioning, and customer experience quality.<br>ROLE PROFILEReview all tenant design drawings for compliance with mall guidelines and statutory codes. Provide feedback and coordinate revisions with tenants and design consultants. Maintain consistency in brand standards, finishes, and spatial layouts across the portfolio. Update and disseminate Majid Al Futtaim’s Retail Design Guidelines and Tenant Handbook. Work closely with Leasing and RDD to ensure smooth design-to-delivery transitions. Support site coordination and address design-related issues during construction. Introduce innovative design trends, materials, and sustainable practices. Build and maintain strong relationships with property teams: Leasing, Operations, Mall Management, Key Accounts, Marketing, PMBU/DBU counterparts, Mall Security.<br>REQUIREMENTSBachelor’s degree in Architecture or Interior Design.8–12 years in retail design and tenant coordination with experience within malls or mixed-use environments. Proven experience within malls or mixed-use environments. Strong communication and time management skills.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that support each client’s unique business needs and help them concentrate on their core operations. ETISAL International combines deep cultural understanding, global coverage, and industry best practices to provide consultative and innovative services. The company places strong emphasis on service quality, human capital, advanced technologies, and continuous improvement in management and operational standards. Its culture is rooted in transparency, flexibility, integrity, and a passion for exceeding client expectations. Role Description The English Customer Support & KYC Verification Agent is a full-time, on-site role based in El Abasia El Qeblia. In this position, the agent provides professional customer support in English through phone, email, and chat, responding to inquiries, resolving issues, and ensuring a positive customer experience. The role includes performing KYC (Know Your Customer) verification by reviewing documentation, validating customer information, and ensuring compliance with internal policies and regulatory requirements. Day-to-day tasks involve handling customer requests, troubleshooting service problems, documenting interactions in the system, and escalating cases as needed. The agent collaborates with team members and supervisors to improve processes, maintain service quality, and contribute to high customer satisfaction scores. Qualifications Strong Customer Support and Customer Service skills, with the ability to handle customer inquiries and issues professionally, efficiently, and courteously. Customer Satisfaction focused, with the ability to build trust, manage expectations, and follow up effectively on unresolved cases. Excellent English Communication skills, both spoken and written, with clear, professional, and concise communication across different channels. Video Call & Customer Verification: The agent will conduct video calls with customers to verify their identity, confirm that the customer is the correct person, and visually review and validate the required identification documents, contracts, and supporting documentation. Solid Troubleshooting capabilities to identify problems, understand root causes, and provide effective solutions. Strong Attention to Detail and Accuracy when performing KYC verification, reviewing documents and contracts, and entering customer data. Basic understanding of Compliance and Data Privacy principles, particularly those related to customer identity verification, KYC procedures, and handling confidential information. Bachelor’s Degree is required in any relevant field. On-site Availability: Ability to work on-site in El Abasia El Qeblia and adapt to shifting priorities in a fast-paced contact center environment. Technical Skills: Comfortable using CRM systems, ticketing tools, video-call platforms, and standard office software. Experience: Previous BPO, call center, customer service, or KYC/verification experience is an advantage.

<ul><li><p>Answer incoming calls and respond to customer’s emails</p></li><li><p>Management and resolve customer complaints</p></li><li><p>Sell products and place customer orders in the computer system</p></li><li><p>Identify and escalate issues to supervisors</p></li><li><p>Provide product and service information to customers</p></li><li><p>Research required information using available resources</p></li><li><p>Research, identify, and resolve customer complaints using applicable software</p></li><li><p>Process orders, forms, and application</p></li><li><p>Route calls to appropriate resources</p></li><li><p>Document all call information according to standard operating procedures</p></li><li><p>Recognize, document, and alert the management team of trends in customer calls</p></li><li><p>Follow up customer calls where necessary</p></li><li><p>Complete call logs and reports</p></li><li><p>Other duties as assigned</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Fluent English</p></li><li><p>1+ years experience in a reputable call center</p></li><li><p>Bachelor’s degree or equivalent</p></li><li><p>Excellent customer handling capabilities</p></li><li><p>Age: less than 30&nbsp;</p></li></ul><p></p>

<ul><li><p>Answer calls and respond to emails.</p></li><li><p>Handle Customer inquiries both telephonic and emails.</p></li><li><p>Research required information using available resources.</p></li><li><p>Provide and resolve customer complaints.</p></li><li><p>Provide customers with products and services information .</p></li><li><p>Enter new customer information into System.</p></li><li><p>Update existing customer information.</p></li><li><p>Process orders ,forms &nbsp;and applications.</p></li><li><p>Identify and escalate priority issue.</p></li><li><p>Route calls to appropriate resources</p></li><li><p>Follow up customer calls when necessary</p></li><li><p>Document all cal &nbsp;information according to standard operating procedure.</p></li><li><p>Complete call logs</p></li><li><p>Produce call reports</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor's degree (Graduates only)</strong></p></li><li><p><strong>Preferred previous experience in telecommunication industry.&nbsp;</strong></p></li><li><p>Very Good English Level.</p></li><li><p>Knowledge of Customer services principles and practices.</p></li><li><p>Experience of call center and customer services environments.</p></li><li><p>knowledge of administration and clerical process</p></li><li><p>Advanced communication skills</p></li><li><p>Teamwork Skills.</p></li><li><p>Stress Tolerance.</p></li></ul><p></p>

<p>Innovative Work Solutions is looking for a <strong>Patient Navigator / Call Center Representative</strong> to join our healthcare team! </p><p><br></p><p><strong> Job Description:</strong></p><ul><li>Manage patient communications and coordinate appointment-related activities.</li><li>Make outbound calls for appointment scheduling, reminders, confirmations, and follow-ups.</li><li>Assist patients with appointment setup, rescheduling, and cancellations.</li><li>Follow up with patients regarding treatment plans, referrals, and healthcare services.</li><li>Handle patient inquiries and concerns while ensuring a positive patient experience.</li><li>Send and receive medical and administrative faxes.</li><li>Maintain accurate records of patient interactions and document updates in the system.</li><li>Summarize patient communications, appointment outcomes, and required follow-up actions.</li><li>Coordinate with healthcare providers and internal departments to ensure smooth patient care.</li></ul><li><br></li><p><strong> Job Requirements:</strong></p><ul><li>Minimum 6 months of previous Customer Service / Call Center experience is a must.</li><li>Fluent English (B2–C1).</li><li>Graduates only.</li><li>Strong communication and customer support skills.</li><li>Excellent active listening, analytical, and problem-solving skills.</li><li>Ability to handle patient inquiries professionally and communicate clearly.</li><li>Good computer skills and familiarity with CRM or documentation systems.</li><li>Previous experience in healthcare support or patient coordination is an advantage.</li></ul><li><br></li><p><strong> Working Conditions:</strong></p><ul><li><strong>Fixed Shift:</strong> 4:00 PM – 1:00 AM</li><li><strong>Working Days:</strong> Monday to Friday</li><li><strong>Days Off:</strong> Saturday &amp; Sunday</li><li><strong>Job Nature:</strong> Calls and documentation</li><li><strong>Location:</strong> Al Nozha St., El Golf, Nasr City, Cairo</li><li><strong>Work Mode:</strong> On-site</li></ul><p><br></p><p>Join our team and take the next step in your career! </p>

<p><strong>We are hiring: Call Center Team Leader </strong></p><p><strong>What You Will Do:</strong></p><ul><li>Drive Metric Excellence : Own daily KPIs with a sharp focus on confirmation rates, pending resolution, and cancellation control.</li><li>Floor &amp; Capacity Leadership: Partner with WFM/RTM to ensure real-time adherence, optimize market-specific agent allocation, and maintain shift coverage.</li><li>Supervision &amp; Escalations: Guide and develop Floor Support personnel while resolving high-level operational escalations.</li><li>Quality &amp; Compliance: Partner with QA teams through calibration sessions to ensure strict adherence to scripts, operating workflows, and service benchmarks.</li><li>People &amp; Performance Coaching: Conduct structured 1-on-1s and huddles, address performance gaps proactively through PIPs, and build a motivated floor culture.</li><li>Cross-Functional Collaboration: Serve as the floor operational link between Agents, WFM, QA, Training, Last-Mile, After-Sales, HR, and IT.</li></ul><p><br></p><p><strong>What We Are Looking For:</strong></p><p>Education: Bachelor’s degree is required.</p><p><strong>Experience:</strong></p><p>2–3 years of leadership&nbsp;(Confirmation, Telesales, or E-commerce operations preferred).</p><p><strong>Key Skills:</strong></p><p>Strong understanding of call center numbers, daily targets, and service levels.</p><p>Proven track record in coaching, team development, and handling disciplinary/employee relations matters.</p><p>Experience guiding Floor Support and managing cross-market agent distribution.</p><p>Strong analytical reporting skills (Excel/Sheets) and problem-solving mindset.</p><p><br></p><p><strong>About the job :</strong></p><p>Full time , On-site job&nbsp;</p><p>Rotational shifts&nbsp;</p><p>2 days off&nbsp;</p><p>Maadi&nbsp;</p><p><br></p><p>if you are interested kindly send your CV hr.amira@codpartner.com</p>

- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>Also involves root cause analysis and reversals of charges and fees when necessary.

<p><strong>Company Description</strong> At etisalat CX Solutions, every digital interaction is designed to strengthen customer relationships and generate measurable business value. The company focuses on turning customer experience strategies into reality through clear objectives, disciplined methodologies, and dedicated resources. Teams work with clients to create efficient, high-quality customer journeys that drive tangible performance outcomes. etisalat CX Solutions emphasizes precision, consistency, and continuous improvement to deliver exceptional customer experiences. By partnering with the company, organizations gain a trusted provider committed to creating meaningful and sustainable results.</p><p><strong>Role Description</strong> This is a full-time, on-site role for English-speaking Call Center Agents – B2B, based in Qesm El Maadi. The role involves handling inbound and outbound calls with business customers, responding to inquiries, providing product and service information, and resolving issues in a professional and timely manner. Agents will document interactions accurately in internal systems, follow defined scripts and procedures, and escalate complex cases when needed. Daily tasks include meeting service-level targets, adhering to quality standards, and collaborating with team leaders to improve customer satisfaction. The role also requires maintaining up-to-date knowledge of offerings, promotions, and policies relevant to B2B clients.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong English communication skills, including clear speaking, active listening, and professional business writing.</li><li>Customer service abilities, such as handling inquiries, resolving complaints, and managing difficult conversations with composure.</li><li>Basic computer and CRM system skills, including accurate data entry, multitasking between applications, and using call center tools.</li><li>Time management and organization skills to handle high call volumes, prioritize tasks, and meet performance targets.</li><li>Previous experience in call centers, customer support, or B2B environments is preferred.</li><li>Ability to work on-site in Qesm El Maadi and adhere to scheduled shifts and attendance requirements.</li><li>High school diploma or equivalent; additional education in business, communications, or related fields is an advantage.</li><li>Positive, solution-oriented attitude with a commitment to teamwork, continuous learning, and delivering excellent customer experiences.</li></ul><p><br></p><p><br></p><p><br></p><p>e&amp; Cx Solutions Currently hiring English Speakers for the corporate account (English Account |/ B2B) with opportunity to travel to UAE or get promoted after 6 months</p><p>• B1+/ B2 English speakers</p><p>• Salary 19,000 NET</p><p>•Commission equivalent 700 AED monthly</p><p>•Social &amp; Medical insurance</p><p>• Referral program upto 6k/Month</p><p>•Training Fully paid</p><p>• Quarter bonus for top achievers 3k</p><p>•free business line</p><p>•University Graduate</p><p>Location Maadi (Transportation not provided)</p>

<strong>Company Description</strong> ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company specializes in customized, consultative outsourcing solutions designed to meet the unique needs of each client and help them focus on core business activities. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to deliver high-value, innovative services. The organization is committed to transparency, flexibility, integrity, and consistently exceeding client expectations. Human capital development, first-class quality, and the use of state-of-the-art technologies are at the center of ETISAL International’s operational philosophy.<br><strong>Role Description</strong> This is a full-time, on-site role based in Cairo for an English Speakers Customer Support Voice Account. The role involves handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing accurate information about products and services. The Customer Support Representative will follow established scripts and procedures while maintaining a professional and empathetic tone. Daily tasks include documenting interactions in the system, escalating complex cases to the appropriate teams, and meeting performance targets related to call quality, response time, and customer satisfaction. The role also requires close collaboration with team members and supervisors to ensure consistent service standards and continuous improvement.<br><strong>Qualifications<br></strong> <ul><li>Strong verbal communication skills in English, with clear pronunciation and active listening abilities.</li><li>Customer service skills, including problem-solving, conflict resolution, and a customer-focused mindset.</li><li>Basic computer and typing skills, with the ability to navigate CRM or call center software.</li><li>Ability to work in a fast-paced, shift-based environment and manage time effectively.</li><li>High school diploma or equivalent; a degree in any field is an advantage.</li><li>Previous experience in call centers, BPO, or customer support is preferred but not mandatory.</li><li>Professional phone etiquette, resilience under pressure, and commitment to meeting performance targets.</li><li>Willingness to learn, adapt to procedures, and contribute positively to a diverse team environment.</li></ul>

<p> <strong>Location:</strong> El Maadi, Cairo, Egypt</p><p> <strong>Job Type:</strong> Full-Time | On-Site</p>Company Description<p>Ashtar.app is an accredited online learning platform by Cognia, offering personalized education for K–12 students. The platform is curriculum-based, enabling learners to follow structured Egyptian National curricula in Arabic, English, and French while progressing at their own pace.</p><p>Ashtar.app focuses on helping students reach their full potential by allowing them to choose learning paths and styles that suit their needs. Learners can access high-quality online courses anytime and from anywhere, making education flexible and more accessible.</p>Role Description<p>The Telesales Manager is a full-time, on-site role based in El Maadi. The person in this role will lead and supervise the telesales team, set daily and weekly targets, monitor performance, and ensure that sales objectives are met.</p><p>Responsibilities include designing and implementing telesales strategies, coaching and training team members, handling escalated customer inquiries, and maintaining high standards of customer service.</p><p>The role also involves analyzing sales data, preparing reports, and collaborating with marketing and operations teams to optimize campaigns and improve conversion rates. Additional responsibilities include recruiting telesales staff, refining call scripts, and maintaining compliance with company policies and procedures.</p>Qualifications<ul><li>Strong communication and customer service skills to engage potential learners and guardians effectively and address their needs.</li><li>Proven team management and training experience in leading telesales or call center teams and supporting performance improvement.</li><li>Solid analytical skills for interpreting sales metrics, forecasting, and identifying opportunities to increase enrollment and revenue.</li><li>Experience in telesales, inside sales, or call center leadership, preferably in education, technology, or service sectors.</li><li>Ability to work on-site in Qesm El Maadi and manage fast-paced, target-driven environments.</li><li>Proficiency with CRM systems and basic Excel or reporting tools.</li><li>Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.</li><li>Fluency in Arabic and a good command of English; additional languages are a plus.</li></ul><p><br></p>

<strong>Company Description</strong> Innovative Work Solutions is a leading provider of professional outsourcing services that helps businesses optimize operations through smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences across a wide range of industries, supported by cutting-edge technology and a client-centric mindset. With a strong track record of excellence and innovation, Innovative Work Solutions is a trusted partner for organizations seeking high-quality call center services. The team is known for redefining flexibility, professionalism, and service quality in every interaction, driving measurable success for clients worldwide.<br><strong>Role Description</strong> The English/Spanish Speaker - B2 role is a full-time, on-site position based in Nasr City. In this role, the team member will handle customer interactions in both English and Spanish, providing accurate information, resolving inquiries, and ensuring a positive customer experience. Daily tasks include responding to calls or messages, translating or clarifying information between languages, and documenting customer interactions in internal systems. The role may also involve supporting training initiatives, following established workflows and quality standards, and collaborating with supervisors and colleagues to improve service delivery.<br><strong>Qualifications<br></strong> <ul><li>Strong communication skills in English and Spanish, with the ability to interact clearly, professionally, and empathetically.</li><li>Customer service capabilities, including managing inquiries, resolving issues, and maintaining a client-focused approach.</li><li>Translation skills to accurately interpret and convey information between English and Spanish, both verbally and in writing.</li><li>Experience or interest in English teaching or training, with the ability to support learning or coaching for colleagues or clients.</li><li>B2 or higher proficiency level in both English and Spanish, validated through testing or certifications when applicable.</li><li>Ability to work on-site in Nasr City on a full-time basis, adhering to schedules and performance targets.</li><li>Comfort with using computer systems, CRM tools, and call center technologies.</li><li>Prior experience in call centers, outsourcing, or customer-facing roles is an advantage.</li><li>Strong problem-solving skills, attention to detail, and willingness to learn and adapt to new processes.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Consultant - Data &amp; Intelligence Delivery (EMEA)<br><p>Job Description</p><br><br>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. <br>The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.<br>Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.<br>Join us and be part of this journey towards greater opportunities and brighter futures.<br><p>The Consultant, CX Operations Insights will be instrumental in analyzing call center performance and customer satisfaction data to drive operational improvements. Reporting to the Senior Analytics Manager, you will evaluate processes impacting customer satisfaction scores and design projects to enhance these metrics. Your expertise will be vital in interpreting trends, identifying root causes, and supporting performance improvement initiatives.</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li><p>Monitor customer satisfaction and key operational metrics to identify performance trends.</p><br><br></li><li><p>Prepare and present monthly management reports summarizing findings.</p><br><br></li><li><p>Analyze qualitative and quantitative data using tools like Microsoft Pivot tables and crosstabs.</p><br><br></li><li><p>Collaborate with statisticians on main driver analyses and correlations between customer satisfaction and operational metrics.</p><br><br></li><li><p>Lead cause analyses to uncover performance gaps through observations and interviews.</p><br><br></li><li><p>Organize action planning sessions with Call Center Operations and partners.</p><br><br></li><li><p>Develop recommendations for operational adjustments and assist in testing new processes.</p><br><br></li><li><p>Work closely with operational units to implement action plans effectively.</p><br><br></li><li><p>Produce regular project updates and track progress against action plans.</p><br><br></li><li><p>Document insights, proposals, and outcomes for internal and client reviews.</p><br><br></li><li><p>Engage with external clients to present findings and propose solutions.</p><br><br></li><li><p>Identify potential issues impacting analysis and collaborate on contingency planning.</p><br><br></li><li><p>Contribute to decisions on analytical design and deliverable timelines.</p><br><br></li></ul><br><p><b>Requirements:</b></p><br><br><ul><li><p>Bachelor’s degree in Business, Analytics, Statistics, or a related field; Master’s degree preferred.</p><br><br></li><li><p>2-3 years of experience in data analysis or performance improvement, preferably in a call center environment.</p><br><br></li><li><p>Proficiency in data analysis tools (e.g., Microsoft Excel, Pivot tables).</p><br><br></li><li><p>Strong analytical skills with the ability to interpret complex data sets.</p><br><br></li><li><p>Excellent verbal and written communication skills for diverse audiences.</p><br><br></li><li><p>Proven ability to collaborate with cross-functional teams and external clients.</p><br><br></li><li><p>Strong problem-solving skills with a proactive approach.</p><br><br></li><li><p>Experience in project management, ensuring timely delivery of results.</p><br><br></li></ul><br><p><b>Join our team and contribute to enhancing customer experience through data-driven insights and operational excellence!</b></p><br><br><br><p>Location:</p><br><br>EGY Cairo Egypt-Smart Village Building B2110<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time2026-12-01<br> </div>

<p>Contacts Plus Spike is hiring bilingual Spanish-English Call Center Agent temporary role.</p><p><br></p><p>(5) days schedule, shift from Monday to Friday.&nbsp;</p><p><br></p><p>Salary: 30,000 EGP for the (1) month.</p><p>Contract role:&nbsp;conducting surveys, data collection, and compliance.</p><p><br></p><p>Requirements:</p><p>Spanish level B2</p><p>English level B2</p><p>At least (6) months of previous experiences&nbsp;in contact center role.</p><p><br></p><p>How to apply:</p><p>Send your CV along with voice recording intro brief about yourselve not more than (4) minutes in spanish on WhatsApp to +201021878013</p><p>For questions or more details, message us on WhatsApp at the same number.</p>

???? We’re Hiring: Junior Telesales Agent – KSA & GCC Market | English Speaker<br><br>???? Location: Nasr City, Cairo, Egypt | On-site<br><br>???? Role Overview<br><br>We are looking for Junior Telesales Agents to join our KSA & GCC Market team. The ideal candidate is a confident English speaker with strong communication and sales skills, comfortable handling customer calls in English, following up with leads, and closing deals.<br><br>???? Requirements<br><br> 6 months – 1 year of experience in Sales / Telesales / Call Center Sales English Speaker – B1+ or above Strong spoken English and communication skills Comfortable handling daily sales calls and meetings in English Strong persuasion and customer-handling skills Target-driven, energetic, and motivated Good follow-up and lead management skills Previous experience dealing with KSA/GCC customers is a plus Undergraduates are welcome to apply Own laptop available for work<br><br>???? Responsibilities<br><br> Handle outbound sales calls with customers across the KSA & GCC markets Understand customer needs and present suitable solutions Follow up with leads and potential customers Handle objections and close deals Achieve daily and monthly sales targets Maintain accurate customer information on CRMBuild strong customer relationships throughout the sales cycle<br><br>???? Benefits<br><br>Competitive Salary + Attractive Bouns Flexible Working Hours Friday & Saturday Off Social & Medical Insurance Training & Development Career Growth Opportunities Dynamic & Supportive Work Environment<br><br>???? Apply now via Linked In Easy Apply and submit your updated CV.

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

<strong>Role Description</strong> This full-time, on-site Telesales Supervisor role is based in Cairo, Egypt at مركز مران القادة للتدريب. The Telesales Supervisor oversees a telesales team, sets daily and weekly targets, monitors performance, and provides regular coaching and feedback to improve conversion rates. The role includes organizing call schedules, ensuring adherence to scripts and quality standards, and handling escalated customer inquiries to maintain a high level of service. The supervisor collaborates with training and marketing teams to align telesales activities with program offerings, campaigns, and enrollment goals, with prior experience in the training or education sector considered an advantage. The role also involves preparing performance reports, analyzing sales data, and recommending improvements to processes, tools, and team skills.<br><strong>Qualifications<br></strong> <br><ul><li>Strong Communication and Customer Service skills to engage prospects, address inquiries, and build trust over the phone.</li><li>Proven Team Management and Team Leadership abilities to supervise, motivate, and develop a telesales team toward achieving targets.</li><li>Solid Analytical Skills to interpret sales data, track KPIs, and identify opportunities to optimize telesales performance.</li><li>Previous experience in telesales or inside sales, ideally within the training, education, or professional development sector.</li><li>Ability to work on-site in Cairo, manage multiple priorities, and maintain a structured, goal-oriented workflow.</li><li>Familiarity with CRM systems, call center tools, and basic MS Office applications (Excel, Word, PowerPoint).</li><li>Diploma or bachelor’s degree in Business, Marketing, or a related field is preferred, or equivalent relevant experience.</li></ul>