Company Description TalkTips Academy is a specialized training institute dedicated to building real-world language fluency and professional skills for the call center and customer service industry. The academy offers intensive English language training combined with practical communication, accent refinement, and customer handling techniques. Programs are designed to match the expectations of leading multinational companies and support learners in becoming job-ready. TalkTips Academy also provides interview preparation and career placement support to help students transition confidently into the workforce.
Role Description The English Instructor role at TalkTips Academy is a full-time, on-site position based in Alexandria, Egypt. The instructor will design and deliver engaging English lessons focused on spoken communication, listening comprehension, grammar, and vocabulary, aligned with call center and customer service requirements. Daily tasks include preparing lesson plans, conducting interactive classes, assessing learner progress, and providing constructive feedback to support continuous improvement. The instructor will also coach students on accent clarity, customer interaction scenarios, and interview readiness, while collaborating with the training team to refine curricula and teaching materials. Additional responsibilities may include maintaining accurate training records, participating in staff meetings, and contributing to a positive, inclusive learning environment.
Qualifications

• Strong English Teaching and Language Teaching skills, with the ability to adapt lessons to different proficiency levels.
• Experience in Teaching and Education, including lesson planning, classroom management, and learner assessment.
• Solid Writing skills for creating clear instructional materials, learner feedback, and reports.
• Excellent spoken and written English communication, with strong pronunciation and clarity.
• Previous experience in call center, customer service, or BPO training is an advantage.
• Ability to motivate and support diverse learners in a fast-paced training environment.
• Bachelor’s degree in English, Education, Linguistics, or a related field is preferred.
• Willingness to work on-site in Alexandria, Egypt and maintain consistent full-time availability.