Call Center Jobs in Egypt

<p>Mal is seeking a senior SOC Analyst to establish our foundational security monitoring, detection, and incident response capabilities. As the first dedicated security operations hire at Mal, you will play a crucial role in protecting the world's first Sharia-compliant digital bank. You will work closely with our CISO and engineering teams to design, implement, and operate best-in-class security controls, ensuring the safety and resilience of our rapidly scaling banking products. Mal is looking for a Senior SOC Analyst to stand up and lead our security monitoring, detection, and incident response function. This is the founding hire of our Detection &amp; Response team a high-ownership role where you will design our SIEM pipeline, build our detection content and runbooks, lead incident response, and shape a SOC function that will scale to 24/7 coverage. You will be our eyes on the platform and the person customers, regulators, and the business rely on to catch and stop security incidents before they cause harm.</p><p>Design and build our security monitoring pipeline end-to-end log collection, SIEM, detection content, alerting, and dashboards across production, cloud, identity, endpoint, and application sources</p><p>Develop and tune detection use cases aligned to Mal s threat model, product risks, and regulatory obligations; treat detections as code and manage them with the same rigor</p><p>Lead incident response end-to-end triage, investigation, containment, eradication, recovery, and post-incident review and define severity schemes, runbooks, and communication procedures</p><p>Run proactive threat hunts across cloud, identity, and application telemetry to uncover attacker activity and detection gaps</p><p>Monitor for fraud and abuse signals relevant to a digital bank (account takeover, credential stuffing, payment abuse) in partnership with product and risk teams</p><p>Stand up and manage the MSSP/MDR relationship that bridges 24/7 coverage, and progressively bring capabilities in-house as the team grows</p><p>Establish and track SOC metrics (MTTD, MTTR, alert volume, false-positive rate) and drive continuous improvement against them</p><p>Use AI and automation to scale triage, enrichment, and response building workflows and agents that reduce analyst toil and accelerate time to respond</p><p>Feed lessons learned back into product security, engineering, and platform teams so that every incident improves the overall security posture</p><p>Support audit, compliance, and regulatory readiness by producing monitoring and incident evidence aligned to PCI DSS, SOC 2, ISO 27001, and banking regulator expectations</p><p>Inventory existing log sources, telemetry, and tooling; produce a prioritized gap analysis against Mal s threat model and regulatory obligations</p><p>Stand up or mature the SIEM pipeline with a core set of high-signal detections across cloud, identity, and application sources</p><p>Define incident severity levels, response runbooks, on-call expectations, and internal/external communication procedures</p><p>Establish an MSSP/MDR engagement to bridge 24/7 coverage, with clear handoff, escalation, and quality criteria</p><p>Set baseline SOC metrics (MTTD, MTTR, alert volume, false-positive rate) and start reporting against them</p><p>Deliver a Detection &amp; Response roadmap and headcount plan aligned to the CISO s InfoSec program and the banking license timeline</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Significant hands-on experience in a SOC, detection and response, or incident response role</li><li>Strong experience with at least one modern SIEM platform (e.g., Splunk, Elastic, Sentinel, Chronicle, Panther) and with designing, tuning, and operating detections</li><li>Proven incident response experience leading investigations through triage, containment, and post-incident review</li><li>Solid experience monitoring and investigating security events in cloud environments (AWS, GWS), including identity, workloads, and infrastructure</li><li>Working knowledge of EDR tooling, endpoint investigation, and log analysis techniques</li><li>Strong grasp of attacker tradecraft and frameworks (e.g., MITRE ATT&amp;CK) and how to translate them into detections</li><li>Scripting or automation skills (Python, PowerShell, Bash) and comfort with detection-as-code and version-controlled workflows</li><li>Experience building or improving incident response runbooks, severity schemes, and on-call processes</li><li>Ability to operate with ownership and autonomy in ambiguous, fast-moving environments comfortable being the first SOC hire and building from scratch</li><li>Strong written and verbal communication skills, including the ability to brief leadership calmly and clearly during incidents</li><li>Previous experience in fintech, banking, or other regulated financial services environments</li><li>Familiarity with financial-sector frameworks and regulations (PCI DSS, SOC 2, ISO 27001, NIST CSF, CBUAE, FSRA and breach notification obligations (GDPR, PDPL)</li><li>Experience managing or transitioning away from MSSP/MDR relationships</li><li>Exposure to threat intelligence, purple teaming, or adversary emulation</li><li>Experience securing AI and LLM-powered products, including detections for AI-specific abuse patterns</li><li>Experience using AI tools and agents to automate SOC workflows (triage, enrichment, reporting)</li><li>Relevant certifications (GCIA, GCIH, GCFA, GCFR, GNFA, OSCP, or equivalent)</li><li>Knowledge of English or additional languages</li></ul>

<p><strong>About Breed</strong></p><p>Studio Breed is a Cairo-based marketing and media production studio for the built environment. We work with architecture offices, real estate developers, contractors and interior design studios on social media, performance marketing, video and branding. The work is growing, so the team is too.</p><p><br></p><p><strong>The role</strong></p><p>Content Creator who also edits video. You plan, shoot and edit short-form content for our clients and for Breed: reels, site videos, behind the scenes and founder content. You know what makes people stop scrolling, and you can turn raw footage into a story in a day.</p><p><br></p><p><strong>What you'll do</strong></p><ul><li>Plan and script short-form content ideas with the account and creative team</li><li>Shoot content on site, in the studio and at client projects (phone or camera)</li><li>Edit reels, TikToks and short videos with strong hooks, pacing, captions and sound</li><li>Cut longer project films into short versions for social</li><li>Keep up with trends and formats, and bring ideas that fit each brand</li><li>Deliver organised, platform-ready exports on time</li></ul><p><br></p><p><strong>What we're looking for</strong></p><ul><li>A reel or portfolio of short-form content you shot and edited</li><li>Strong editing skills in Premiere Pro, CapCut or similar</li><li>Good sense of storytelling, hooks, rhythm and on-screen text</li><li>Comfortable shooting with a phone or camera and directing people on camera</li><li>Motion graphics or After Effects skills are a plus</li><li>Interest in architecture, interiors or real estate is a plus</li></ul><p><br></p><p><strong>Details</strong></p><ul><li>Full-time, on-site in Nasr City, Cairo</li><li>Work week Sunday to Thursday</li></ul><p><br></p><p>To apply, send your CV and a link to your reel or best edits through LinkedIn. Shortlisted candidates will be contacted for a short call.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Electrical and Instrumentation (E&amp;I) Technician will perform maintenance, repair, testing, and calibration of electrical and instrumentation systems across all refinery areas, including utilities, packing, and raw sugar units. The role focuses on preventive maintenance, reliability, and compliance with safety, quality, and housekeeping standards while providing accurate shift reporting.</p><br><br>Responsibilities:<br><ul><li>Execute E&amp;I maintenance and repair work on plant equipment to meet refinery productivity targets.</li><li>Flexibly support multiple E&amp;I areas (e.g., Utilities, Packing, Raw Sugar) as assigned.</li><li>Perform site testing, calibration, and monitoring of instruments to ensure product quality standards.</li><li>Carry out preventive maintenance activities to reduce equipment breakdowns.</li><li>Repair, install, and maintain electrical and instrumentation devices such as transmitters, valves, gauges, motors, circuit breakers, and MCCs.</li><li>Maintain high craftsmanship standards with minimal supervision to ensure system reliability.</li><li>Adhere to all safety policies and maintain a clean, hygienic work environment.</li><li>Complete daily shift reports to track device performance and maintenance actions.</li><li>Collaborate with the maintenance team to prioritize work orders and troubleshoot issues.</li><li>Participate in continuous improvement initiatives and safety drills.</li></ul><br>Qualifications:<br><ul><li>Diploma or higher in Electrical/Electronic Engineering, Instrumentation, or related field.</li><li>Minimum 3 years of hands‑on experience in refinery or heavy‑industry E&amp;I maintenance.</li><li>Proficiency in calibrating and troubleshooting transmitters, valves, gauges, and motor control circuits.</li><li>Knowledge of PLC, SCADA, and MCC systems is preferred.</li><li>Strong understanding of safety regulations, HSE standards, and lock‑out/tag‑out procedures.</li><li>Ability to read and interpret electrical schematics, P&amp;IDs, and instrumentation diagrams.</li><li>Excellent problem‑solving skills and attention to detail.</li><li>Effective communication skills</li><li>Willingness to work rotating shifts and respond to emergency call‑outs.</li></ul> </div>

<p>Monglish International Academy is seeking a data-driven and results-oriented <strong>Media Buyer</strong> to lead our paid advertising efforts across various digital platforms. The ideal candidate will be responsible for planning, executing, and optimizing media buying strategies to drive student enrollment, brand awareness, and lead generation for our educational programs.</p> <p>This role requires a strong understanding of media planning, ad performance analysis, and digital trends especially within the education sector.</p> <p> <br> </p> <h4>Responsibilities</h4> <ul> <li> Plan, manage, and execute paid media campaigns on platforms such as </li> <li> Meta (Facebook &amp; Instagram), Google Ads, TikTok, YouTube, and others. </li> <li> Monitor and optimize ad performance based on KPIs (CPC, CPA, ROI, CTR). </li> <li> Conduct audience research to ensure targeted and effective ad placement. </li> <li> Collaborate with content creators and graphic designers to develop compelling ad creatives.</li> <li> A/B test creatives, headlines, landing pages, and call-to-actions. </li> <li> Maintain advertising budgets and provide regular performance reports. </li> <li> Stay updated with digital trends and changes in ad platform algorithms. <br> </li> </ul> <h4>Requirements</h4> <ul> <li> Proven experience (2+ years) as a media buyer or in digital advertising. </li> <li> Strong knowledge of Meta Business Suite, Google Ads Manager, and analytics tools. </li> <li> Excellent analytical and problem-solving skills. </li> <li> Experience in the education sector is a plus. </li> <li> Ability to manage budgets and multitask in a fast-paced environment.</li> <li> Strong communication and teamwork skills.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> Proven experience (2+ years) as a media buyer or in digital advertising. </li> <li> Strong knowledge of Meta Business Suite, Google Ads Manager, and analytics tools. </li> <li> Excellent analytical and problem-solving skills. </li> <li> Experience in the education sector is a plus. </li> <li> Ability to manage budgets and multitask in a fast-paced environment.</li> <li> Strong communication and teamwork skills. <br> </li> </ul>

<strong>Company Description</strong> Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. The company delivers services from competitive and highly skilled labor markets, enabling strong performance and scalability. Raya CX offers integrated outsourcing solutions powered by advanced technology, solid strategies, and a focus on continuous improvement and innovation, creating growth and development opportunities for team members.<br><strong>Role Description</strong> The Customer Advisor Representative (English) is a full-time, on-site role based in Qesm El Maadi. In this position, the representative handles incoming and outgoing customer contacts, responds to inquiries, and provides accurate information about products and services. The role involves resolving customer issues, ensuring a positive experience, and maintaining high levels of customer satisfaction. The representative documents interactions, follows established procedures, and collaborates with team members and supervisors to meet performance targets. The role also requires adherence to company policies, quality standards, and data privacy guidelines.<br><strong>Qualifications<br></strong> <ul><li>Strong customer interaction skills, including Customer Contact and Customer Support abilities.</li><li>Experience focused on enhancing Customer Satisfaction and managing client relationships.</li><li>Ability to provide clear and respectful Client Counseling and guidance to customers.</li><li>Excellent Communication skills, both spoken and written, in English.</li><li>Previous experience in call centers, customer service, or BPO environments is preferred.</li><li>Comfort working on-site in Qesm El Maadi with flexible shifts as needed.</li><li>Problem-solving mindset, attention to detail, and ability to handle high-volume workloads.</li><li>Basic computer literacy and ability to learn new systems and tools quickly.</li></ul>

<p>To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.</p><ul><li>Receive the new pickups closed in bosta flyers.</li><li> Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.</li><li> Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet.</li><li> Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.</li><li> Add the cash collection and Refund shipments to the courier s routes. Send the routes directly to the stars App.</li><li> Receive the undelivered shipments on the system and the productivity sheet as well.</li><li> Get the receiver s signature and IDs# on delivered shipments with Zero Cod.</li><li>Get hard copies of returned shipments signed by the business.</li><li>Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.</li><li>Make a verification call on the undelivered shipments or Canceled shipments on a daily basis.</li><li>Cancel the refused shipments on the system.</li><li> Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub</li><li>Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.</li><li> Performs related duties as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>- 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry.</li><li>- Only graduates are eligible for this role.</li></ul>

<h3><strong>Job Summary:</strong></h3><p>We are looking for a qualified and motivated <strong>Field Maintenance &amp; Installation Telecom Engineer</strong> (Electrical / Telecom background) to join our team executing maintenance and installation projects for major telecom networks (Huawei &amp; Orange). The ideal candidate will be responsible for overseeing on-site installation, preventive and corrective maintenance of telecom towers, power systems, and network equipment to ensure maximum operational uptime.</p><h3><strong>Key Responsibilities:</strong></h3><ul><li><p>Perform and supervise preventive and corrective maintenance (PM &amp; CM) for telecom tower sites and base transceiver stations (BTS).</p></li><li><p>Oversee site installations, equipment testing, and power system integration (Generators, ATS, UPS, Rectifiers, and Batteries).</p></li><li><p>Troubleshoot electrical, power, and telecom equipment failures promptly to minimize network downtime.</p></li><li><p>Conduct site audits, inspection visits, and technical reporting for site conditions and maintenance logs.</p></li><li><p>Ensure strict adherence to Quality, Health, Safety, and Environment (QHSE) standards on site.</p></li><li><p>Coordinate with project managers, site supervisors, and client technical teams (Huawei / Orange) for smooth project execution.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in <strong>Electrical Engineering</strong> or <strong>Telecommunications Engineering</strong>.</p></li><li><p><strong>Experience:</strong> <strong>1 to 3 years</strong> of hands-on experience in telecom site installation, commissioning, or field maintenance (PM/CM).</p></li><li><p><strong>Military Status:</strong> <strong>Completed</strong> (with Good Conduct certificate) or <strong>Final Exemption</strong> <em>(Mandatory Requirement)</em>.</p></li><li><p>Strong technical background in telecom site power infrastructure, generators, rectifiers, and HVAC control systems.</p></li><li><p>Ability to work in the field and handle emergency call-outs.</p></li><li><p>Good communication, problem-solving, and team-handling skills.</p></li></ul><h3><strong>Benefits &amp; Perks:</strong></h3><ul><li><p>Up to 30% monthly performance bonus.</p></li><li><p>Monthly mobile allowance of EGP 250.</p></li><li><p>Full company transportation or mileage allowance.</p></li><li><p>Fully equipped accommodation provided by the company.</p></li><li><p>Work placement closest to your home location.</p></li><li><p>Two days off per week.</p></li><li><p>Social and medical insurance coverage.</p></li></ul><p></p>

<p><b>Job PURPOSE</b></p> <p>To resolve CIB employees HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures.</p> <p> <br> </p> <p>HR Help Desk Ask HR </p> <p>1. Resolve CIB employees queries, by following the clearly defined process and in line with the approved policies, or to escalate the case to the relevant HR department/team to provide the employees with the relevant answers/solutions.</p> <p>2. Understand and gain insight into employees concerns and problems by questioning, exploring issues and reviewing data to ensure providing constructive feedback. </p> <p>3. Develop analysis and recommendations based on the data generated from relevant systems in order to answer queries efficiently. </p> <p>4. Conduct welcome call to CIB new hires to ensure having a positive employee experience.</p> <p>5. Conduct exit interviews over the phone and update the Exit Analysis sheet in a timely manner to ensure thorough analysis and recommendations are provided.</p> <p>Policies, Processes and Procedures</p> <p>6. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p> <p>Day- to-day operations</p> <p>7. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work</p> <p>Compliance</p> <p>8. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience</p> <p> Bachelor s Degree in Business Administration, or equivalent</p> <p> Minimum 1 2 years of relevant experience </p> <p> <br> </p> <p>Skills </p> <p> Excellent command of English &amp; Arabic Languages </p> <p> Good understanding of MS Office applications</p> <p> Good communication skills</p> <p> Good Planning and organizing skills</p>

<br><p><strong><em>“Parkville is committed to diversity, equity, and inclusion, and all employees are expected to support these values in all aspects of their work”</em></strong></p><p><u> </u></p><p><strong><u>Job Responsibilities:</u></strong></p><ul><li>Plan, develop and implement activities, product management, and strategies to promote a product, helps in identifying the target audience of a product.</li></ul><p><br></p><ul><li>Check the efficiency of the implemented product development and marketing strategies regularly parallel to achieving financial and operating targets.</li></ul><p><br></p><ul><li>Analyzes all aspects of marketing such as analyzing competitors, industry analysis, statistical reports, and IMS data to identify and propose product improvement initiatives.</li></ul><p><br></p><ul><li>Track, evaluate the monthly budget plan and recommend cost-reduction initiatives without affecting badly the marketing objectives under the supervision and through coordination with the Brand Manager.</li></ul><p><br></p><ul><li>Create Message for the right target customers per product in addition to delivering optimum training for concerned employees to achieve marketing strategic objectives.</li></ul><p><br></p><ul><li>Performs measuring, analyzing, and positioning of the products, prepares product marketing presentations and publications, in addition, to assist in organizing product advertising, promotion, and media activities.</li></ul><p><br></p><ul><li>Maintains accurate documentation of business processes, policies, and priorities, in addition to conducting market studies/research and helping create effective marketing programs.</li></ul><p><br></p><ul><li>Support in developing product pricing and marketing strategies to achieve sales objectives in addition to identifying new marketing opportunities to maximize revenue/growth.</li></ul><p><br></p><ul><li>Supports sales management team through double visits and evaluating sales call results</li></ul><p><br></p><ul><li>Create/deliver Medical &amp; product knowledge trainings that drive role effectiveness for the promotion departments.</li></ul><p><u> </u></p><p><strong><u>Job Requirements:</u></strong></p><p><br></p><p><u>Education: </u></p><p>Bachelor’s degree in pharmacy, Medicine, Veterinary Medicine, Dentistry sciences or any related field is preferred.</p><p><br></p><p><u>Experience: </u></p><ul><li>From 3 up to 6 years of related Job Function / Industry / Experience.</li><li>1-2 years' demonstrable Marketing Experience / Consumer.</li></ul><p><br></p>

<p>We are seeking a highly skilled <strong>Senior / Lead Linux System Engineer</strong> to join our Infrastructure Team. The ideal candidate will be responsible for designing, maintaining, and optimizing Linux-based systems and services, ensuring high availability and performance across our mission-critical environments. This role also involves mentoring junior engineers, improving internal processes, and contributing to the secure architecture of hosted platforms.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Develop and maintain operational procedures for managing Linux environments.</li><li>Perform system performance tuning, monitoring, and incident resolution in production.</li><li>Lead efforts in troubleshooting and root cause analysis to prevent recurrence.</li><li>Update and maintain technical documentation and internal knowledge bases.</li><li>Mentor junior system engineers and provide technical leadership on infrastructure projects.</li><li>Administer and tune Linux-based web servers (NGINX, Apache, PHP-FPM).</li><li>Manage and maintain DNS services (BIND, PowerDNS).</li><li>Conduct safety tests, stress/load tests, and collaborate with the service desk to resolve escalated issues.</li><li>Provide on-call support for urgent infrastructure issues affecting uptime or service quality.</li><li>Recommend and implement automated solutions to improve system operations.</li><li>Ensure secure configuration and industry best practices are applied across all environments.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Bachelor's degree in Computer Science, Communications Engineering, or a related technical field.</li><li><strong>3–5 years</strong> of hands-on experience with Linux platforms (RedHat, CentOS, Ubuntu).</li><li>Strong experience with web server administration: <strong>NGINX, Apache, PHP-FPM</strong>.</li><li>DNS server management: <strong>BIND and PowerDNS</strong>.</li><li>Solid experience in <strong>MySQL administration</strong>.</li><li>Experience with <strong>MySQL Replication, Clustering, and Performance Tuning</strong>.</li><li>Familiarity with caching layers: <strong>Varnish, Memcached, Redis</strong>.</li><li>Experience managing <strong>cPanel</strong> hosting environments.</li><li>Exposure to open-source CMS platforms: <strong>WordPress, Drupal, Moodle, Magento</strong>.</li><li>Working knowledge of <strong>Microsoft Azure</strong> or other public cloud platforms.</li><li>Familiarity with shell scripting or automation tools (e.g., Bash, Ansible).</li></ul><p><br></p>

<p><strong><em>Parkville is committed to diversity, equity, and inclusion, and all employees are expected to support these values in all aspects of their work”</em></strong></p><p></p><p><strong><u>Job Responsibilities:</u></strong></p><ul><li><p>Plan, develop and implement activities, product management, and strategies to promote a product, helps in identifying the target audience of a product.</p></li></ul><p></p><ul><li><p>Check the efficiency of the implemented product development and marketing strategies regularly parallel to achieving financial and operating targets.</p></li></ul><p></p><ul><li><p>Analyzes all aspects of marketing such as analyzing competitors, industry analysis, statistical reports, and IMS data to identify and propose product improvement initiatives.</p></li></ul><p></p><ul><li><p>Track, evaluate the monthly budget plan and recommend cost-reduction initiatives without affecting badly the marketing objectives under the supervision and through coordination with the Brand Manager.</p></li></ul><p></p><ul><li><p>Create Message for the right target customers per product in addition to delivering optimum training for concerned employees to achieve marketing strategic objectives.</p></li></ul><p></p><ul><li><p>Performs measuring, analyzing, and positioning of the products, prepares product marketing presentations and publications, in addition, to assist in organizing product advertising, promotion, and media activities.</p></li></ul><p></p><ul><li><p>Maintains accurate documentation of business processes, policies, and priorities, in addition to conducting market studies/research and helping create effective marketing programs.</p></li></ul><p></p><ul><li><p>Support in developing product pricing and marketing strategies to achieve sales objectives in addition to identifying new marketing opportunities to maximize revenue/growth.</p></li></ul><p></p><ul><li><p>Supports sales management team through double visits and evaluating sales call results</p></li></ul><p></p><ul><li><p>Create/deliver Medical &amp; product knowledge trainings that drive role effectiveness for the promotion departments.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><p><u>Education:</u></p><p>Bachelor’s degree in pharmacy, Medicine, Veterinary Medicine, Dentistry sciences or any related field is preferred.</p><p>&nbsp;</p><p><u>Experience:</u></p><ul><li><p>From 3 up to 6 years of related Job Function / Industry / Experience.&nbsp;</p></li></ul><ul><li><p>1-2 years' demonstrable Marketing Experience / Consumer.&nbsp;</p></li></ul><p></p>

<p>A SaaS platform for remote monitoring and management of point-of-sale devices, about 100,000 agents. The backend is Windows-based and runs on AWS: .NET and legacy VB components with a large SQL Server database. The team is small, and this person would work directly with the lead developer.</p> <p> <strong>What they'll own</strong> </p> <ul> <li>Monthly patching, monitoring, alerting, and backup checks across the Windows server estate, with the focus on preventing outages, not just responding to them</li> <li>Building and maintaining a cost-controlled QA environment, including load testing that simulates production traffic</li> <li>CI/CD pipelines with automated deployment and rollback</li> <li>Infrastructure as code for new and existing resources</li> <li>Tracking and reducing AWS costs</li> <li>Gathering evidence for PCI compliance and security reviews</li> <li>Supporting larger infrastructure changes, such as a database migration and a move to a message queue</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Senior-level, hands-on production experience administering Windows Server (patching, IIS, file shares, Active Directory)</li> <li>SQL Server operations: backups, log management, performance, and high availability; experience with Amazon RDS a plus</li> <li>AWS: EC2, RDS, networking, IAM, CloudWatch, and Systems Manager</li> <li>Terraform or CloudFormation</li> <li>CI/CD for .NET applications, with any common tool</li> <li>PowerShell, plus Python or Bash</li> <li>Daily, practical use of AI coding tools such as Claude Code for scripting, infrastructure as code, and log analysis</li> </ul> <p> <strong>Nice to have</strong> </p> <ul> <li>RabbitMQ or Amazon MQ</li> <li>PostgreSQL or SQL Server migration experience</li> <li>Familiarity with legacy .NET, WebForms, or VB6 systems</li> <li>Load testing tools such as k6 or JMeter</li> <li>Experience in PCI DSS environments</li> </ul> <p> <strong>Working expectations</strong> </p> <ul> <li>Strong written and spoken English, and comfort owning problems end to end without close supervision</li> <li>Meaningful overlap with US business hours and participation in an on-call rotation</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description <br> <br>The Facilities Supervisor – Maintenance will have a significant impact on customer experience. The Facilities Supervisor – Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The Facilities Supervisor – Maintenance will develop plans on how to accomplish engineering departmental goals.<br> <br>The Facilities Supervisor – Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor – Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.<br> <br>- 1+ years of customer service or back-office roles in corporate environments experience<br>- Speak, write, and read fluently in English<br>- Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls<br>- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)<br>- 1+ years of conveyors/automation/control systems maintenance experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

telesales experience on ERP SAAS <br><br>​Core Responsibilities<br><br>​Outbound Lead Generation: Prospecting business leads via cold calling, follow-up calls, email sequences, and LinkedIn outreach.<br><br>​Inbound Lead Qualification: Contacting inbound leads who requested a whitepaper, trial, or price quote, determining whether the company fits the Ideal Customer Profile (ICP).<br><br>​Discovery &amp; Pain Point Analysis: Asking probing questions to understand current operational bottlenecks (e.g., disconnected spreadsheets, inventory reconciliation errors, delayed financial closing, lack of multi-branch visibility).<br><br>​Demo Scheduling: Booking qualified discovery meetings and product demonstrations for Account Executives (AEs) or Pre-Sales Solution Consultants.<br><br>​Pipeline Management: Logging call notes, qualification details, and follow-up reminders inside the CRM (HubSpot, Salesforce, Zoho, etc.).<br><br>​Micro-Deal Closing (in some setups): For lightweight, entry-level SaaS subscriptions (e.g., standard POS or basic cloud accounting modules), telesales reps may manage the deal from pitch to payment link.<br><br>​Key Qualification Frameworks Used<br><br>​ERP solutions carry high implementation stakes, so calls follow structured qualification methods<br><br>​Required Skills &amp; Qualifications<br><br>​Business Workflow Literacy: Basic understanding of core ERP modules—General Ledger, Accounts Payable/Receivable, Multi-Warehouse Inventory, Purchasing, and HR/Payroll.<br><br>​Consultative Communication: Ability to speak with executives professionally, guide the conversation without sounding scripted, and actively listen rather than pitching features immediately.<br><br>​Objection Handling: Confidently countering common resistance points such as "We are happy with Excel," "We don't have the budget right now," or "Switching systems takes too much time."<br><br>​Tech Stack Fluency: Experience with CRM systems, VoIP cloud dialers, and meeting software (Zoom, Google Meet, Microsoft Teams).<br><br>​Experience Level: Typically requires 1–3 years in outbound B2B sales, SaaS lead generation, or tech-related customer relationship roles.<br><br>​

<p><strong><em>Envision Employment Solutions</em></strong><em> is currently looking for a </em><strong><em>Physical Design Architect </em></strong><em>for one of our partners, an IT Services and IT Consulting company. </em></p><p><br></p><p><br></p><p><strong>THE ROLE</strong></p><p>You'll set the physical design strategy for high performance processor and ASIC designs, making the early decisions that decide whether PPA targets are reachable at all. This is an architect's role with deep implementation roots, for someone who has closed timing, planned power and then stepped up to shape the approach for the whole chip.</p><p><br></p><p><br></p><p><strong>WHAT YOU'LL DO</strong></p><ul><li>Define the physical design architecture and methodology for microprocessor and ASIC projects</li><li>Drive early floorplan, partitioning and power planning decisions</li><li>Set the STA and timing closure strategy across blocks and full chip</li><li>Lead power analysis and PPA exploration with architecture and RTL teams</li><li>Guide place and route strategy and review implementation quality</li><li>Use SystemC and architecture models to assess the physical impact of design choices, including RISC based cores</li><li>Mentor physical design engineers and lead technical reviews</li></ul><p><br></p><p><br></p><p><strong>WHAT WE'RE LOOKING FOR</strong></p><ul><li>10+ years of experience in physical design, with a track record on microprocessor or complex ASIC designs</li><li>Deep expertise in STA, place and route and power analysis</li><li>Understanding of RISC architectures and CPU microarchitecture</li><li>Experience with SystemC or architecture level modelling</li><li>Multiple tapeouts on advanced nodes</li><li>Strong technical leadership and communication skills</li></ul><p><br></p><p><br></p><p><strong>YOU'LL THRIVE HERE IF YOU</strong></p><ul><li>You'd rather make the right call early than fix it late</li><li>You understand CPU architecture well enough to challenge it on physical grounds</li><li>You enjoy guiding engineers as much as solving problems yourself</li><li>You think in PPA trade offs from day one</li><li>You want your methodology to become the team standard</li></ul>

<strong>Company Description</strong> Selection for HR solutions is a human resources and talent advisory company focused on connecting organizations with qualified professionals across a variety of roles and industries. The company provides end-to-end recruitment and HR support, helping clients build strong teams and improve workforce performance. Selection for HR solutions emphasizes professionalism, service quality, and long-term partnerships with both employers and job seekers. Team members work in a dynamic environment that values reliability, clear communication, and continuous improvement.<br><strong>Role Description</strong> This full-time, on-site Customer Service – Night Shift role is based in New Cairo. The role involves handling inbound and outbound customer calls, responding to inquiries, and resolving issues in a timely and professional manner. The Customer Service team member will document interactions, follow established procedures, and escalate complex cases when necessary. Daily tasks include maintaining accurate records, ensuring a positive customer experience, and meeting individual and team performance targets. The role also requires collaboration with colleagues and supervisors to improve service processes and support overall customer satisfaction.<br><strong>Qualifications<br></strong> <ul><li>Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.</li><li>Focus on Customer Satisfaction and Customer Experience, demonstrating empathy and a solution-oriented approach.</li><li>Professional Phone Etiquette and clear communication skills in spoken and written English.</li><li>Ability to work night shifts consistently, with strong time management and reliability.</li><li>Previous experience in call centers or customer-facing roles is preferred.</li><li>Comfort using CRM systems and basic computer applications.</li><li>Problem-solving skills, attention to detail, and the ability to follow structured procedures.</li><li>High school diploma or equivalent; additional education in business or related fields is a plus.</li></ul>

<p><strong><em>Envision Employment Solutions</em></strong><em> is currently looking for a </em><strong><em>Physical Design Architect </em></strong><em>for one of our partners, an IT Services and IT Consulting company. </em></p><p><br></p><p><br></p><p><strong>THE ROLE</strong></p><p>You'll set the physical design strategy for high performance processor and ASIC designs, making the early decisions that decide whether PPA targets are reachable at all. This is an architect's role with deep implementation roots, for someone who has closed timing, planned power and then stepped up to shape the approach for the whole chip.</p><p><br></p><p><br></p><p><strong>WHAT YOU'LL DO</strong></p><ul><li>Define the physical design architecture and methodology for microprocessor and ASIC projects</li><li>Drive early floorplan, partitioning and power planning decisions</li><li>Set the STA and timing closure strategy across blocks and full chip</li><li>Lead power analysis and PPA exploration with architecture and RTL teams</li><li>Guide place and route strategy and review implementation quality</li><li>Use SystemC and architecture models to assess the physical impact of design choices, including RISC based cores</li><li>Mentor physical design engineers and lead technical reviews</li></ul><p><br></p><p><br></p><p><strong>WHAT WE'RE LOOKING FOR</strong></p><ul><li>10+ years of experience in physical design, with a track record on microprocessor or complex ASIC designs</li><li>Deep expertise in STA, place and route and power analysis</li><li>Understanding of RISC architectures and CPU microarchitecture</li><li>Experience with SystemC or architecture level modelling</li><li>Multiple tapeouts on advanced nodes</li><li>Strong technical leadership and communication skills</li></ul><p><br></p><p><br></p><p><strong>YOU'LL THRIVE HERE IF YOU</strong></p><ul><li>You'd rather make the right call early than fix it late</li><li>You understand CPU architecture well enough to challenge it on physical grounds</li><li>You enjoy guiding engineers as much as solving problems yourself</li><li>You think in PPA trade offs from day one</li><li>You want your methodology to become the team standard</li></ul>

<p>We are seeking an experienced Fire Safety Supervisor to oversee fire prevention, protection, and emergency preparedness across a busy operational environment. The successful candidate will help maintain a safe workplace by ensuring that fire safety procedures, systems, and equipment are properly implemented, inspected, and maintained. This role involves working closely with employees, contractors, visitors, and relevant external authorities to promote a strong culture of safety and compliance. Key responsibilities include conducting regular fire risk assessments, workplace inspections, and evacuation drills; identifying hazards and recommending appropriate corrective actions; and ensuring that fire alarms, extinguishers, emergency lighting, sprinkler systems, fire doors, and related equipment are tested and serviced in accordance with legal and operational requirements. You will maintain accurate records, investigate fire-related incidents and near misses, prepare reports, and monitor the completion of remedial work. The role will also involve delivering fire safety inductions, toolbox talks, and refresher training, as well as coordinating emergency response arrangements and supporting evacuation procedures when required.</p><p><strong>Desired Candidate Profile</strong></p><p>Applicants should have proven experience in fire safety, facilities management, security, emergency response, or a related field, together with a recognised fire safety or health and safety qualification. A sound understanding of applicable fire safety legislation, risk assessment principles, and emergency planning is essential. Experience supervising personnel and contractors, carrying out audits, and maintaining compliance documentation would be highly advantageous. The ideal candidate will be observant, organised, confident, and able to remain calm under pressure. Strong communication and report-writing skills are required, along with the ability to work independently and collaboratively. A flexible approach to working hours, including occasional evenings, weekends, or emergency call-outs, may be necessary.</p>

<p><strong>Company Description</strong> 4Level1 provides comprehensive English language programs tailored for adults and young adults, aligned with international CEFR standards. The organization focuses on developing practical and effective communication skills, helping learners succeed in academic, professional, and social settings. Its curriculum emphasizes communicative goals to build confidence in real-world interactions. 4Level1 delivers both online and face-to-face classes, teaching students throughout the Middle East remotely and in-person classes in Riyadh.</p><p><strong>Role Description</strong> The Telesales Representative is a full-time, on-site role based in Qesm El Maadi. This position is responsible for making outbound calls to prospective learners and responding to inbound inquiries, presenting 4Level1’s English language programs, and following up on leads to convert them into enrollments. The role includes explaining course features and benefits, answering questions, and guiding potential students through the registration process. The Telesales Representative will maintain accurate records in the CRM system, meet or exceed sales targets, collaborate with the training and operations teams to stay updated on program offerings, and provide feedback on customer needs and market trends.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong Communication skills, including clear spoken English and effective listening.</li><li>Customer Service and Customer Support skills to handle inquiries, address concerns, and build positive relationships.</li><li>Sales skills, including lead qualification, persuasion, and closing techniques.</li><li>Training-related skills to understand and accurately present program content and learning outcomes.</li><li>Previous experience in telesales, call centers, or education services is preferred.</li><li>Comfortable working with CRM systems and basic office software.</li><li>Ability to work on-site in Qesm El Maadi and adapt to a target-driven environment.</li><li>High school diploma or equivalent; post-secondary education in business, marketing, or languages is an advantage.</li></ul>

<p>To serve as the primary accountable partner for Wink Marketing clients—owning the end-to-end strategic foundation, managing client communication, enforcing review boundaries, and performing quality assurance to ensure every campaign serves a commercial objective and upholds our core mandate:&nbsp;<strong>Promised = Delivered</strong>.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Strategic Discovery &amp; Strategy Briefs:</strong>&nbsp;Audit client business objectives, brand assets, target audiences, and competitors to draft documented strategy briefs before execution begins.</p></li><li><p><strong>Account Management &amp; Client Communication:</strong>&nbsp;Serve as the single point of contact on Slack/WhatsApp. Send weekly Tuesday Pulse Checks summarizing spend, performance metrics, and production status. Lead monthly strategy review meetings focused on meaningful business results.</p></li><li><p><strong>Boundary Enforcement &amp; Scope Control:</strong>&nbsp;Enforce client review windows and revision round limits. Manage scope creep by documenting, pricing, and securing approval for material changes before work begins.</p></li><li><p><strong>Quality Assurance:</strong>&nbsp;Conduct strategic and commercial QA on all client-facing deliverables—verifying strategy alignment, offer accuracy, and call-to-action precision prior to client presentation.</p></li><li><p><strong>Promise Register Ownership:</strong>&nbsp;Maintain the client's Promise Register board to track all campaign milestones, deadlines, assigned owners, and evidence of completion.</p></li></ul><p><strong>Core Performance Metrics (KPIs):</strong></p><ul><li><p>100% On-Time Campaign Launch Rate.</p></li></ul><ul><li><p>Client Retention &amp; Renewal Rate.</p></li></ul><ul><li><p>Zero Unbudgeted Scope Inflation.</p></li></ul><p><strong>Requirements &amp; Qualifications:</strong></p><ul><li><p>3–5 years of agency experience combining social media strategy, account management, and client leadership.</p></li></ul><ul><li><p>Proven track record of building data-backed content strategies that achieved verified business growth.</p></li></ul><ul><li><p>Deep mastery of client handling, scope control, and project management tools (Notion, ClickUp, Frame.io).</p></li></ul><ul><li><p>Strong commercial acumen—ability to translate vanity engagement metrics into business outcomes.</p></li></ul><p><strong>Languages:</strong> Arabic (native), <strong>English (proficient)</strong></p><p></p>