Company Description TP Cairo EG is part of a global customer experience and business services organization that supports clients across multiple industries. The company provides customer service, technical support, and back-office solutions through modern contact centers and digital channels. TP Cairo EG focuses on delivering efficient, high-quality service while maintaining a collaborative and professional work environment. Team members benefit from structured training, clear performance standards, and opportunities for development. The New Cairo site offers a stable, growth-oriented setting for individuals starting or building a career in customer service.
Role Description This is a full-time, on-site Customer Service role based in New Cairo. The role involves handling incoming customer inquiries via phone and other communication channels, providing accurate information, and resolving issues in a timely and professional manner. Day-to-day responsibilities include maintaining high standards of phone etiquette, documenting interactions in the system, and following established procedures and scripts where applicable. The Customer Service representative is expected to contribute to customer satisfaction and experience by listening actively, showing empathy, and ensuring that each interaction is clear and helpful. The position is designed for graduates with strong language skills at B2/C1 level and offers a net salary of 19K, along with ongoing coaching and performance feedback.
Qualifications

Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively. Customer Satisfaction and Customer Experience focus, demonstrating empathy, patience, and a commitment to service quality. Strong Phone Etiquette, including clear communication, professional tone, and active listening. Very good to excellent language proficiency (B2/C1 level) in the required languages. Graduate-level education (university degree or equivalent) in any field. Ability to work on-site in New Cairo on a full-time schedule, including potential shifts, weekends, or holidays as required. Basic computer skills and the ability to learn new systems and tools quickly. Reliability, time management, and the capacity to work in a fast-paced, target-driven environment.