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Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high-value, customized outsourcing solutions that meet the unique needs of each client and help them concentrate on their core business. With strong attention to cultural nuances and industry best practices, ETISAL International provides consultative, innovative services designed to enhance customer experience. The organization is committed to quality, transparency, flexibility, integrity, and the effective use of human talent and advanced technologies. ETISAL International continuously works to exceed client expectations through operational excellence and a passion for service.<br>Role Description This is a full-time, on-site role for an English Customer Support Agent in a tech account, based in Qesm El Maadi. The agent will handle customer inquiries via chat and email, providing accurate information, guidance, and solutions related to technical products or services. Daily tasks include diagnosing and troubleshooting issues, escalating complex cases as needed, and following up to ensure resolution and customer satisfaction. The role involves maintaining detailed records of interactions, adhering to service level agreements, and using internal tools and knowledge bases. The agent will collaborate with team members and other departments to improve processes, share insights, and contribute to a consistent, high-quality customer experience.<br>Qualifications<br> <br>Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to maintain high Customer Satisfaction through empathy, patience, and solution-oriented support. Excellent Communication skills in English, both written and verbal, suitable for chat and email interactions. Technical aptitude and Troubleshooting skills to identify, analyze, and resolve issues efficiently. Good typing speed and accuracy, with strong attention to detail in documentation and responses. Ability to work on-site in Qesm El Maadi and manage shifting or extended schedules if required. Comfort with using CRM or ticketing systems, and common office and collaboration software. Previous experience in customer support, call centers, or BPO environments is an advantage.<br>.l

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. ETISAL International emphasizes deep cultural understanding, global coverage, and industry best practices to help partners focus on their core business while improving customer experience. The company invests in human capital, quality standards, transparency, flexibility, integrity, and advanced technologies. ETISAL International is committed to continuously enhancing its operations and consistently aiming to exceed client expectations. Role Description The Customer Support Advisor (UAE English Account) is a full-time on-site role based in Cairo, Egypt. In this position, the advisor responds to customer inquiries in English via phone, email, chat, or other channels, ensuring accurate information and timely resolution of issues. Daily tasks include handling account-related questions, troubleshooting service concerns, documenting interactions, and escalating complex cases when needed. The advisor maintains a high level of professionalism, follows internal procedures, and adheres to quality and performance standards. The role also involves collaborating with team members, providing feedback on recurring customer issues, and contributing to continuous improvement of support processes. Qualifications Strong customer service skills, including active listening, problem-solving, and a customer-centric mindset. Excellent command of English (spoken and written), with clear pronunciation and the ability to communicate with UAE-based customers. Ability to handle high volumes of calls or messages, manage time effectively, and work efficiently in a fast-paced contact center environment. Competence in using computer systems, CRM or ticketing tools, and basic data entry with attention to accuracy. Strong interpersonal skills, including teamwork, adaptability, and the ability to remain calm and professional under pressure. Willingness to work flexible shifts, including evenings, weekends, and holidays as required by business needs. Previous experience in customer support, call centers, or BPO environments is an advantage. High school diploma or equivalent required; further education

Technical Application Support Specialist – POS Systems About the Role We are seeking a skilled Technical Application Support Specialist to join our team. In this role, you will provide expert-level support for Point of Sale (POS) systems, ensuring seamless operations for our clients. You will troubleshoot technical issues, maintain system performance, and serve as a key point of contact for escalated support requests. Key Responsibilities Provide first and second-level technical support for POS applications and related systems Diagnose and resolve software, hardware, and network issues affecting POS operations Write and execute SQL queries to troubleshoot data issues, generate reports, and support system maintenance Troubleshoot network connectivity issues including LAN/WAN, TCP/IP, DNS, DHCP, and firewall configurations Perform Windows OS troubleshooting, including system errors, application crashes, and performance issues Configure, troubleshoot, and maintain network printers and shared printing environments Document technical issues, resolutions, and knowledge base articles for future reference Communicate effectively with clients to understand issues, provide updates, and deliver solutions Participate in on-call rotation to provide 24/7 support as needed Required Qualifications Proven experience in technical application support, with POS systems Strong proficiency in SQL (writing queries, troubleshooting database issues) Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, subnetting, firewalls) Hands-on experience with Windows OS troubleshooting Experience configuring and troubleshooting network printers and shared printing environments Excellent verbal and written communication skills in English Strong analytical and problem-solving abilities Ability to work independently and manage multiple priorities in a fast-paced environment Experience with hospitality or retail POS platforms Familiarity with remote support tools and ticketing systems Preferred Qualifications (not required but good to have) Knowledge of RESTful APIs and web services (troubleshooting, testing with tools like Postman) Understanding of Windows services (starting, stopping, configuring, and troubleshooting) ITIL Foundation certification or familiarity with ITIL practices Comp TIA A+, Network+, or similar certifications

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized, and innovative outsourcing solutions that help clients concentrate on their core business and better serve their own customers. With strong global coverage and a deep understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies across multiple sectors. The company emphasizes transparency, flexibility, integrity, and a strong commitment to human capital. ETISAL International continuously enhances its management and operational standards with the goal of exceeding client expectations.<br><br>Role Description The English Customer Support Agent – Chat & Email (English fluent) is a full-time, on-site role based in Qesm El Maadi. In this position, the agent responds to customer inquiries through chat and email, providing clear, accurate, and timely information in English. Daily tasks include resolving issues, answering questions, and guiding customers through processes while maintaining a professional and empathetic tone. The agent is responsible for tracking and documenting interactions, escalating complex problems when necessary, and following established procedures and service-level agreements. The role also involves contributing to continuous improvement by reporting recurring issues and sharing feedback that can enhance customer experience and satisfaction.<br>Qualifications<br>Strong customer-facing abilities, including Customer Support and Customer Service skills, with a focus on building positive, professional interactions. Demonstrated commitment to Customer Satisfaction, with the capacity to manage expectations and follow up on issues until resolution. Excellent Communication skills in English, especially for handling chat and email inquiries clearly and efficiently. Ability to perform effective Troubleshooting, including identifying issues, asking targeted questions, and proposing practical solutions. Previous experience in a contact center or BPO environment is preferred. Comfort with using CRM systems, ticketing tools, and standard office software. Strong attention to detail, time management, and ability to work in a structured, target-driven environment.

<h3>About the Role</h3><p>We’re looking for a <strong>fast-moving, AI-Powered Full-Stack Developer</strong> who can turn business ideas into real, working products.</p><p>You’ll work directly with business stakeholders to take an idea from <strong>Concept → Figma → Architecture → Development → MVP → Pilot</strong> — independently and with minimal dependency on the Core Development Team.</p><p>This is not a role where you only receive tickets and implement features.</p><p><strong>You’ll own the solution.</strong></p><p>You’ll use modern development practices and AI-powered tools such as <strong>Codex and LLMs</strong> to build smart, efficient, and scalable applications faster.</p><p><strong>Job description </strong></p><ul><li><p>Turn <strong>business requirements and ideas into working applications</strong>.</p></li><li><p>Review Figma designs and translate them into functional products.</p></li><li><p>Understand business flows and challenge requirements when needed.</p></li><li><p>Design the <strong>database, APIs, and application architecture</strong>.</p></li><li><p>Build robust backend services using <strong>C# / .NET / ABP</strong>.</p></li><li><p>Connect and work with <strong>React</strong> frontends.</p></li><li><p>Build complete <strong>End-to-End MVPs</strong> from scratch.</p></li><li><p>Implement authentication, authorization, permissions, and <strong>Multi-Tenancy</strong> when required.</p></li><li><p>Work with <strong>PostgreSQL / SQL</strong>.</p></li><li><p>Handle basic deployment and production setup.</p></li><li><p>Fix issues and improve the product during the <strong>Pilot phase</strong>.</p></li><li><p>Build reusable components and solutions instead of reinventing the wheel.</p></li><li><p>Estimate development effort before jumping into a new opportunity.</p></li><li><p>Document what you build so the solution can evolve with the business.</p></li><li><p>Use <strong>AI coding assistants, Codex, LLMs, and automation tools</strong> to dramatically improve development speed and efficiency.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>2–5 years of software development experience</strong>.</p></li><li><p>Strong hands-on experience with <strong>C# / .NET</strong>.</p></li><li><p>Solid experience building <strong>REST APIs</strong>.</p></li><li><p>Experience with <strong>ABP Framework</strong> is a major plus.</p></li><li><p>Comfortable working with <strong>React</strong> and able to move across the full stack.</p></li><li><p>Strong SQL skills and experience with <strong>PostgreSQL</strong> or similar relational databases.</p></li><li><p>Good understanding of <strong>Multi-Tenant Architecture</strong>.</p></li><li><p>Ability to turn a <strong>Figma design into a real application</strong>.</p></li><li><p>Good understanding of authentication, authorization, and permissions.</p></li><li><p>Strong problem-solving mindset and ability to work independently.</p></li><li><p>Comfortable owning a feature or application from <strong>idea to delivery</strong>.</p></li><li><p>Strong interest in <strong>AI-assisted development</strong> and hands-on experience with AI tools </p></li><li><p>Ability to learn quickly and choose the right technology or approach for the problem.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for 5+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Compensation Up to $40/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~20 hours each; you set your own schedule.<br></span> </div>

Overview<br><br>The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.<br><br>Responsibilities<br><br>Execute customer order & forecast capture via the Customer Portal in line with agreed schedules, ensuring data is accurately entered and reflected in SAPSupport forecast review processes by highlighting variances and exceptions for appropriate escalation level Manage order exception management activities, including order validation, acknowledgement & appropriate escalation Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps Coordinate with internal teams and external partners (e.g. carriers) to support on-time delivery, including freight booking and shipment tracking Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Chambers of Commerce, Embassies, Banks, etc.) and courier dispatches Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed Maintain customer product portfolio data to ensure accuracy and system integrity Support CRM processes, including execution of product discontinuations and system updates Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to Pepsi Co policies<br><br>Qualifications<br><br>3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role. Experience working with customer portals, order management tools or shared service environments desirable. Understanding of international logistics, export documentation, Incoterms and customs requirements desirable. Strong attention to detail, with ability to manage compliance-sensitive documentation and data. Ability to work within defined SOPs while recognising when issues require escalation. Strong customer communication skills, including ability to provide clear and timely written updates. Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable. Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment. Strong understanding of order management, logistics, and execution processes Track record of driving performance through KPIs and structured management routines Experience managing escalations and operating in high-pressure environments Proficiency in SAP and reporting tools, with strong data discipline Excellent stakeholder and people leadership skills Ability to drive standardisation, continuous improvement, and operational efficiency

At The Flex, we believe renting a home should be as simple as booking a ride.<br><br>Our mission is to enable anyone to live anywhere, anytime, without friction.<br><br>Powered by Base360.ai, our proprietary technology platform, we are building the operating system for modern renting—automating operations, connecting systems, and creating seamless experiences for guests, landlords, and operators worldwide.<br><br>We're looking for a Full-Stack Product Engineer who thrives at the intersection of product, engineering, and execution.<br><br>This isn't a role where you'll simply implement tickets.<br><br>You'll identify problems, design solutions, build products, automate workflows, and help shape the future of the platform.<br><br>What You'll Do<br><br>Build Products End-to-End<br><br>Take ideas from concept to production by designing, building, testing, and launching features that create measurable business impact.<br><br>Own Customer Problems<br><br>Work directly with founders and operational teams to understand challenges and transform them into elegant software solutions.<br><br>Move Fast<br><br>Ship quickly, gather feedback, iterate, and continuously improve products based on real-world usage.<br><br>Create Automation<br><br>Design systems that eliminate manual work and allow the company to scale efficiently.<br><br>Build Internal Tools<br><br>Develop operational dashboards, workflow engines, management platforms, and AI-powered tools used across the business.<br><br>Connect External Systems<br><br>Build integrations with platforms such as Airbnb, Stripe, Hostaway, Twilio, Google, and Open AI.<br><br>Leverage AI<br><br>Implement AI-powered features and workflows that improve productivity, decision-making, and customer experience.<br><br>Scale the Platform<br><br>Ensure systems remain reliable, secure, and scalable as the business grows internationally.<br><br>Tech Stack<br><br>Current Technologies Include<br><br>Python Fast APIReact Type Script Supabase Postgre SQLAWSOpen AI APIsStripe Twilio Git Hub Actions<br><br>You don't need experience with every technology listed above, but you should be capable of learning quickly and adapting.<br><br>What We're Looking For<br><br>Must-Have<br><br>Strong full-stack development experience Experience building production-grade web applications Strong understanding of APIs and databases Product mindset and user-centric thinking Ability to work independently and take ownership Strong problem-solving skills Excellent written communication<br><br>Nice-to-Have<br><br>Experience with Fast APIExperience with React and Type Script Experience with AI tools or LLM integrations Startup experience Prop Tech, marketplace, or Saa S experience<br><br>What Success Looks Like<br><br>Within Your First Year<br><br>You've launched multiple high-impact features Manual operational processes have been automated Product development cycles are significantly faster AI-powered workflows have been deployed across the business Base360.ai has become a stronger competitive advantage for The Flex<br><br>Why Join The Flex<br><br>Massive Ownership<br><br>You'll have direct influence over product decisions, architecture, and company strategy.<br><br>Build Real Products<br><br>Your work will impact thousands of users and properties across multiple countries.<br><br>Learn at Startup Speed<br><br>You'll work closely with founders and gain exposure to engineering, product, operations, AI, and business.<br><br>Remote-First<br><br>Work from anywhere.<br><br>High Growth Environment<br><br>We're building quickly and looking for people who want to grow alongside the company.<br><br>This Role Is Not For You If<br><br>You prefer highly structured corporate environments You only want to write code from predefined specifications You avoid ownership outside your immediate responsibilities You are uncomfortable moving quickly and adapting to change<br><br>If you love building products, solving real-world problems, and creating systems that scale, we'd love to hear from you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is an AI software startup focused on helping enterprise organizations adopt AI solutions that improve operational efficiency. As the company continues scaling its go-to-market strategy, they are seeking an experienced <strong>Mid-Senior Sales Development Representative (SDR)</strong> to build and execute a high-performing outbound sales motion targeting executive-level decision makers.</p><br>Role Overview<p>The <strong>Mid-Senior Sales Development Representative (SDR)</strong> will be responsible for driving enterprise pipeline generation through strategic outbound prospecting across cold calling, email, and LinkedIn. The <strong>Mid-Senior SDR</strong> will research target accounts, engage VP and C-level executives, qualify opportunities, and consistently book high-quality meetings for leadership. This role is ideal for an experienced outbound sales professional who enjoys enterprise prospecting, consultative conversations, and helping shape outbound sales strategy in a fast-growing AI startup.</p><br>Location<p><strong>Fully Remote</strong> | 9:00 AM - 5:00 PM PST</p><br>Key ResponsibilitiesEnterprise Prospecting<ul><li><p>Execute outbound prospecting through cold calls, personalized email campaigns, and LinkedIn outreach.</p><br></li><li><p>Research target accounts and tailor outreach to executive-level decision makers.</p><br></li><li><p>Build relationships with VP and C-level stakeholders.</p><br></li><li><p>Maintain a consistent pipeline of qualified enterprise opportunities.</p><br></li></ul>Lead Qualification<ul><li><p>Qualify prospects against defined Ideal Customer Profile (ICP) criteria.</p><br></li><li><p>Conduct discovery conversations to identify business challenges and buying intent.</p><br></li><li><p>Schedule qualified meetings for leadership.</p><br></li><li><p>Ensure prospects are effectively transitioned through the sales process.</p><br></li></ul>Sales Process Management<ul><li><p>Maintain accurate CRM records and pipeline data.</p><br></li><li><p>Track outreach activities, follow-ups, and prospect engagement.</p><br></li><li><p>Manage outbound sequences and prospect workflows.</p><br></li><li><p>Collaborate with leadership to refine sales messaging and outreach strategies.</p><br></li></ul>Messaging Optimization<ul><li><p>Test and optimize email messaging and cold call scripts.</p><br></li><li><p>Share market feedback and customer insights with leadership.</p><br></li><li><p>Continuously improve outreach performance and conversion rates through experimentation.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>4–7+ years</strong> of experience in Sales Development, Business Development, or outbound prospecting.</p><br></li><li><p>Experience selling into enterprise or mid-market organizations.</p><br></li><li><p>Strong cold calling experience.</p><br></li><li><p>Experience booking meetings with VP and C-level stakeholders.</p><br></li><li><p>Experience managing complex outbound sales cycles.</p><br></li></ul>Skills<ul><li><p>Experience with <strong>HubSpot</strong>.</p><br></li><li><p>Experience with <strong>Apollo</strong>.</p><br></li><li><p>Experience with <strong>LinkedIn Sales Navigator</strong>.</p><br></li><li><p>Experience with <strong>ZoomInfo</strong>.</p><br></li><li><p>Experience with <strong>Outreach</strong> or <strong>Salesloft</strong>.</p><br></li><li><p>Proficiency with <strong>Google Workspace</strong>.</p><br></li><li><p>Excellent verbal communication and executive presence.</p><br></li><li><p>Strong objection handling and consultative selling skills.</p><br></li><li><p>Ability to create highly personalized outbound messaging.</p><br></li><li><p>Strong account research and pipeline management skills.</p><br></li><li><p>Highly organized with excellent follow-through.</p><br></li><li><p>Self-motivated, resilient, competitive, and results-oriented.</p><br></li></ul>What Success Looks Like<ul><li><p>Outbound activity targets are consistently exceeded.</p><br></li><li><p>High-quality meetings are booked with qualified enterprise prospects.</p><br></li><li><p>Strong conversion rates are achieved from outreach to discovery meetings.</p><br></li><li><p>CRM records remain accurate, organized, and up to date.</p><br></li><li><p>Meaningful contributions are made toward enterprise pipeline growth and outbound strategy.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join an ambitious AI software startup during a pivotal stage of growth. As the <strong>Mid-Senior Sales Development Representative</strong>, you'll work directly with leadership, influence outbound sales strategy, and play a key role in building the company's enterprise sales engine while opening conversations with executive-level buyers.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

???? Job Opportunity | Property Sales Advisor A leading real estate development company is hiring a motivated and results-driven Property Sales Advisor to join our dynamic Sales Team.???? Work Location: Nasr City<br>????️ Projects: El Shorouk City<br>???? Experience: 1–2 years Key Responsibilities:Contact potential clients and understand their real estate needs. Present and promote the company’s real estate projects and available units. Follow up with leads and potential clients throughout the sales cycle. Arrange and conduct property viewings and client meetings. Achieve monthly and quarterly sales targets. Build and maintain strong relationships with clients. Follow up on booking and contracting procedures. Coordinate with Customer Service, Marketing, and other relevant departments. Participate in exhibitions, events, and sales activities. Maintain accurate sales records and regularly update the sales pipeline. Job Requirements:1–2 years of experience in sales; real estate experience is preferred. Excellent communication, negotiation, and persuasion skills. Strong customer-oriented and interpersonal skills. Target-driven with the ability to work under pressure. Professional appearance and attitude. Good organizational and time-management skills. Good command of Microsoft Office. Candidates residing in Nasr City or nearby areas are preferred. What We Offer:Competitive fixed salary + Commission. Professional and supportive work environment. Career growth and development opportunities. Training and continuous learning opportunities.???? How to Apply:Please send your updated CV to:HR@darmisr.comPlease mention “Property Sales Advisor” in the email subject.

<strong>About Us<br><br></strong>Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence. We've evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise. We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling. This is made possible by relying on 3 pillars of excellence:<br><br><ul><li>350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona)</li><li>Our proprietary AI orchestrator</li><li>Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions<br><br></li></ul>Ready to build the next chapter of AI-driven insights with us?<br><br><strong>About this role:<br><br></strong>The Strategic Insights Consultant (Defense &amp; Security) sits at the critical intersection of defense research and strategic decision-making. As a key member of Infomineo's team, you will transform comprehensive defense, aerospace, and security research findings into compelling, actionable narratives that address clients' most pressing business and operational challenges. This role is ideal for a professional with experience in the Defense sector focusing on strategy. It is also a good fit for professionals with experience at top-tier consulting firms (preferably MBB or Tier 1) who thrive on synthesizing defense market trends, evaluating defense technologies and supply chains, crafting clear business cases, and communicating insights with impact.<br><br><strong>What you will do:<br><br></strong><ul><li>Insight Synthesis &amp; Analysis: Translate complex defense industry, procurement, and market research outputs into clear, concise insights that align with client objectives</li><li>Defense Domain Expertise: Analyze trends across defense technology, military procurement, aerospace, and national security dynamics to inform client strategies</li><li>Storytelling: Develop compelling narratives and presentations that effectively communicate the 'so-what' of defense research findings to executive clients</li><li>Strategic Recommendations: Provide actionable, data-driven recommendations that help clients navigate market entry, capability planning, or competitive positioning in the defense sector</li><li>Collaboration: Partner with internal research teams to ensure insights are technically accurate, thorough, and strategically focused</li><li>Client Engagement: Interact directly with defense contractors, government vendors, and strategy consulting clients to understand their needs, refine deliverables, and provide strategic guidance</li><li>Knowledge Development: Contribute to internal best practices for synthesizing defense intelligence and creating impactful business cases<br><br></li></ul><strong>Who You Are<br><br></strong><ul><li>Experience: 10 years of experience in Defense or at a top-tier consulting firm (MBB or Tier 1 preferred) with a proven track record of delivering strategic insights and client recommendations in defense, aerospace, national security, or related sectors</li><li>Education: Bachelor's degree in Business, Economics, International Relations, Strategic Studies, or a related field (MBA or advanced degree is a plus)</li><li>Skills:</li><ul><li>Exceptional analytical, critical thinking, and domain-specific research skills</li><li>Strong storytelling and presentation capabilities with advanced proficiency in PowerPoint and visualization tools</li><li>Ability to distill complex defense data, procurement cycles, and market dynamics into actionable insights</li><li>Excellent verbal and written communication skills</li></ul><li>Mindset: Client-focused, proactive, and solution-oriented with a passion for defense strategy and impactful narratives<br><br></li></ul><strong>What we offer:<br><br></strong><ul><li>Opportunity to work on challenging, high-impact defense sector projects with global clients</li><li>A collaborative, diverse, and dynamic work environment</li><li>Flexible work arrangements and a strong focus on professional growth</li><li>Competitive compensation and benefits package<br><br></li></ul><strong>What is it like to work at Infomineo?<br><br></strong>If you've spoken with someone who works at Infomineo, you've probably heard that our people are our most valuable asset. Our diversity, both in terms of professional experience and culture, is the company's greatest strength.<br><br>By being a part of Infomineo, you'll have the opportunity to work alongside a friendly, smart, and international team of researchers that value intellectual vitality and creativity. You will learn the best practices, tools to use when conducting primary and secondary research. You will grow your career, expertise across different regions and industries. As a member of the team, you'll be encouraged to contribute by applying your ideas while playing an instrumental role in the company's development and growth. Within this role, you'll support leading international institutions &amp; companies with the data and information required to fuel key business decisions.

Position<br><br>Senior Embedded Engineer<br><br>Job Description<br><br>Job Description:<br><br>e Infochips – An Arrow Company (www.einfochips.com) is a pure-play Product Engineering Services company, with focus on product innovation and solution accelerators to the $60 billion (2015) Global Engineering & R&D Services Market. e Infochips provides solutions across the product stack – Silicon, Hardware, Embedded Software, Applications, Industrial Design and User Interfaces.<br><br>e Infochips has over 1700+ professionals, world-class processes and infrastructure spread across 8 delivery centers with a strong focus in verticals like Avionics, Retail, Security & Surveillance and Semiconductor, along with a clientele of 30+ Billion Dollar Enterprises.<br><br>We are known for our vibrant and dynamic workplace, where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation, and being involved with our employees, customers and communities. We have been repeatedly recognized by Gartnet/Frost & Sullivan/Zinnov/Deloitte/NASSCOM for variety of our cutting-edge work.<br><br>e Infochip's primary market is Technology and Products Companies based out of USA. A Team of Sales Managers and Engineering Managers based out of USA procure projects for development of a complete Product Life Cycle or for a part of a Products Life Cycle. To engineer these Products from Egypt, e Infochips is looking for Engineer/Senior Engineer that is focused on the technical delivery of the Product Engineering Services Market.<br><br>Key Responsibilities<br><br> Responsible for development of real time embedded software/firmware-based software application. To Analyze domain specific technical or low-level requirement and modification as per end customer or system requirement. Perform software testing including unit, functional and system level requirement including manual and automated Troubleshoots module/unit level software problems. Documenting technical deliverable like software specifications, design document, code commenting, test cases and test report, Release note etc. throughout the project life cycle. Follow defined process for software Development life cycle Develops software solutions from established programming languages or by learning new language required for specific project.<br><br>Experience Required<br><br>Experience working with Embedded Systems based on RTOS.<br><br> Strong knowledge for Real-Time concepts, RTOS, Multi-Tasking application development. Programming skill:<br><br>C → Advanced<br><br>C++ → Nice to Have<br><br>Scripting (Shell/Python) → Nice to Have<br><br> Familiarity working with development tools like Debuggers, SCA Tools, GIT, SVN, JIRA. Good Knowledge of the communication protocols like UART, RS232/485, SPI, I2C, USB, WIFI, Bluetooth and Ethernet. Experience working with different embedded ARM M0/M3/M4 platform from silicon company likelike ARM processor based on Qualcomm, TI, NXP, ST Processors/u Controllers. Experience developing unit test for code automated testing Strong sense of ownership, passionate, fast learner, analytical mind set. Ability to read schematics, data sheets, device manual, etc. and develop needed functionalities Ability to closely work with electrical team<br><br>PERSONAL ATTRIBUTES<br><br>The ideal candidate should have strong Team-work characteristics, being both action and results-oriented. He/she will be a hands-on, “roll-up-the-sleeves” type engineer with a “whatever it takes to get it done” attitude. The successful candidate must be effective operating in a multi disciplined technology environment coupled with an obsession for responsiveness to Project requirements. The successful candidate should be open to learn new processes and technologies.<br><br>In Addition, The Right Candidate Will<br><br> be a highly energetic self-starter be an open and excellent communicator have exceptional interpersonal skills be a consummate team player interface well with Client Engineer Team members and other Business Units of e Infochips Finally, this individual must have an uncompromising level of personal integrity.<br><br>EDUCATION<br><br>A Graduate degree in Electrical/Computer Engineering/Computer-Science is required.<br><br>Compensation<br><br>A competitive compensation package in USD will be created to attract an outstanding executive.<br><br>Location:<br><br>EG-Cairo, Egypt (Maadi Technology Park)<br><br>Time Type<br><br>Full time<br><br>Job Category<br><br>Engineering Services

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ELEMENTARY / PRIMARY TEACHER NEEDED FOR AUGUST 2026 Grade 2 This is for the American campus so US curriculum experience is preferred Our client is a well-established international school in Cairo, offering both British and American curricula from the Early Years through to Sixth Form/Grade 12. With a history dating back to 1982, the school has built a strong reputation for academic achievement, pastoral care and preparing students for leading universities worldwide. Located on a spacious purpose-built campus within the prestigious New Giza development, the school provides an outstanding environment for both learning and teaching. The campus brings together modern academic, performing arts and sporting facilities, while its large and diverse student body is supported by a substantial team of international and local educators. This is an excellent opportunity for teachers seeking to join an established, well-resourced international school in one of Cairo's most desirable locations, with the opportunity to work within either the British or American educational pathway. Recruitment Criteria • Bachelor's degree in Education or the relevant subject. • Recognised teaching qualification such as B.Ed., PGCE or equivalent. • Minimum 3 years' post-qualification teaching experience in a comparable role and subject area. • Strong classroom practice with a proven record of achieving positive student progress. • Relevant experience with the British or American curriculum, depending on the position. • Excellent communication and interpersonal skills, with the ability to build positive relationships with students, parents and colleagues. • A collaborative, positive and solutions-focused approach to teaching and learning. • Commitment to safeguarding, child protection and student wellbeing. • Willingness to contribute to the wider school community and extracurricular programme. • Successful completion of child protection screening, references and appropriate pre-employment checks. Although the school offers both an adapted version of the British National Curriculum and a US Curriculum delivered mostly by British and American staff, applicants have to be aware that the student population comprises mostly of academically motivated and well behaved Egyptian children, this is not a typical western expatriate school. The school offers a rewarding, exciting and supportive professional development opportunity. The school philosophy states: We believe children should be taught to be confident and establish standards of self-respect and discipline. We believe that each and every child is able to do something well and by offering a full and comprehensive education; we aim to find individual talent and help it grow. We believe in accepting children of all abilities, within the school’s ability to provide for their needs, working with them and making the best of their talents. The Package • Initial 1 or 2-year contract extended on a yearly basis. (Discuss at inter view) • Annual return flight to your country of residence. • Connecting flights to the nearest airport to home within those countries may also be offered. • During the 3rd year an additional London-Cairo London equivalent is provided as a bonus. • Housing allowance. • Baggage allowance over normal airline allowances. • Medical cover. • Family terms and conditions (please request). • Arrival visas, residence and work permits. • Fully paid 12 month salary (ask your consultant for details. • 1/2 month annual bonus payable after 2nd year of contract. • Reasonable timetables. • Free transport by school bus. • Settling-in allowance. • 14 weeks holiday. • Sterling or dollar supplement (tax free) Cairo offers teachers a lively and culturally rich expatriate lifestyle, with a large international community, excellent restaurants, cafés, shopping and nightlife. Popular expat areas such as Maadi, Zamalek, New Cairo and Sheikh Zayed offer everything from leafy residential streets to modern gated communities, gyms and international dining. Outside work, there is an extraordinary amount to explore, from the Pyramids and the Nile to museums, historic Cairo, desert excursions and weekend trips. Cairo is also a great base for exploring Egypt, including Luxor, the Red Sea resorts and the North Coast. For teachers, one of Cairo's biggest attractions is the relatively low cost of living, particularly compared with major Western cities, while still offering plenty of opportunities for socialising, sport, travel and cultural experiences.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Build the function.<br> Be its first practitioner.<br> Zero models in production.<br> That is the honest starting line, and it is also the offer.<br> DigitalZone has the parts most companies are still fighting for: a unified warehouse, data engineering and analytics teams already running, and behavioural and transaction data from a digital goods business, a ticketing platform and a regulated trading venue.<br> What it does not have is a single model deciding anything.<br> Nothing scores fraud risk, nothing forecasts demand, nothing chooses what a customer sees next.<br> You are the first data science hire.<br> You will build the team, set how it works, and personally be the data scientist for Platform: payments, identity and marketing technology.<br> You report directly to the executive who owns Product and Data, so the distance between your finding and a decision is one conversation.<br> It also means there is nobody to hide behind when a model does not work.<br> The hard part Fraud in a cash-heavy market with agent networks and chargeback exposure does not sit still.<br> Your model will be adversarial from day one, and the threshold you set is a live tradeoff between loss prevented and customers blocked.<br> That call will be yours to make and yours to defend.<br> Identity is the other half.<br> Customer records arrive from several products and a partner login, and resolving them into one trustworthy profile is what makes personalisation, risk scoring and half the company's roadmap possible.<br> Nobody has done it yet.<br> What you'll do Build the function from one person to a team: charter, hiring, and the standard for how a model is specified, validated, shipped, monitored and retired.<br> Own fraud detection as a product: transaction and payment risk scoring, chargeback and refund abuse, account takeover, promo abuse, agent and merchant anomaly detection.<br> Set the thresholds with fraud and operations, and defend the loss-versus-friction tradeoff.<br> Own the modelling side of identity management: identity resolution and record linkage across sources, deduplication and match confidence, profile completeness scoring, and the unified customer profile that both personalisation and risk read from.<br> Drive the next-best-action and segmentation layer behind personalised customer communication.<br> Get models into production and keep them there, with the cloud team on serving and MLOps: monitoring, drift, retraining, rollback, and one measurable business outcome per model you are willing to be judged on.<br> Own the planning models: demand and stock forecasting, predictive budget, category and SKU level targets, churn and lifetime value.<br> Own experiment design across product and marketing: hypothesis, minimum detectable effect, decision rule, and honest readouts including the null ones.<br> Agree the boundary with data engineering and analytics.<br> It is not settled today.<br> Settling it is part of the job.<br> Bring stakeholders a decision, not a notebook.<br> Definitions come from the company metric contract, and an unvalidated figure does not become a fact by appearing in a deck.<br> Immediate, large-scale impact on a high-growth business Top-of-the-market compensation packages Work alongside top regional talent, with team members from Talabat, Careem, Etisalat, and more What you'll bring 7+ years in data science, 2+ leading or mentoring scientists.<br> Having been the first or second scientist somewhere counts double.<br> Models in production with a measured business outcome.<br> Hard requirement: live traffic, monitored, effect quantified.<br> A portfolio of notebooks is not this.<br> Fraud or risk modelling depth, plus at least one of: identity resolution and entity matching, forecasting, churn and lifetime value, personalisation, uplift modelling, causal inference.<br> Strong SQL against large transaction and event data in a columnar warehouse, strong Python, and code someone else can run next quarter.<br> Experimental and causal rigour, including quasi-experimental methods where randomisation is not possible.<br> Consumer fintech or payments fluency: transactions, funnels, cohorts, fraud patterns.<br> The ability to align product, engineering, marketing and commercial on one problem definition before any modelling starts.<br> AI-assisted working, with the rule that you never ship output you cannot explain.<br> Nice to have Built a data science function from zero, including the first hires and the first deployment path.<br> Fraud or payment risk in a market with cash-heavy behaviour, chargeback exposure or agent networks.<br> Identity graph, KYC or customer data platform experience.<br> MENA or emerging-market consumer data, with the data quality reality that comes with it.<br> Arabic. What we will not pretend There is no team yet, no serving infrastructure you can lean on, and no data science rubric to hide behind.<br> The first six months are you, a warehouse and a lot of stakeholder conversations.<br> What you get in return is a blank page at a company that has already decided models matter, and the rare chance to be judged on outcomes you defined yourself.<br> If you want to join a mature data science org, this is the wrong role.<br> If you want to be the reason one exists, apply.<br></span> </div>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <p>#VOIS #BeUnrivalled #CreateTheFuture</p> <h4>About this role</h4> <p>We are seeking an Infrastructure Operations Engineer to provide second-level (L2) support for Office IT infrastructure services. This role involves end-to-end ownership of critical backend systems, ensuring high availability, performance, and service continuity in line with agreed SLAs. The role requires independent problem-solving, strong technical judgement, and proactive engagement with stakeholders in a complex enterprise environment.</p> <h4>What you’ll do</h4> <ul> <li>Provide L2 operational support for Office IT infrastructure services, including Global Active Directory, ADFS, AD Connect, Office 365, and licence management.</li> <li>Manage backend server platforms, ensuring system availability outside of planned outages.</li> <li>Perform daily health checks, troubleshoot incidents, and resolve assigned trouble tickets within SLA.</li> <li>Own supported services end-to-end, including performance, capacity, and configuration management.</li> <li>Participate in crisis management, coordinating escalations with vendors and internal stakeholders when required.</li> <li>Engage with customers at both management and professional levels, tracking requirements, feedback, and service issues.</li> <li>Communicate status updates effectively with technical leads, authentication teams, and cross-functional stakeholders.</li> <li>Contribute to service improvement initiatives, operational assessments, and change management processes (including CAB).</li> <li>Deliver operational reports, scorecards, and backlog updates within agreed timelines.</li> </ul> <h4>Who you are</h4> <ul> <li>Hold a BSc in Engineering or Computer Science.</li> <li>Bring 2–4 years of experience in IT operations or infrastructure support.</li> <li>Demonstrate strong hands-on experience with Microsoft Office 365 (MCSA certification mandatory; MCSE desirable).</li> <li>Possess solid expertise in Windows Server 2016/2019 and Microsoft SQL environments.</li> <li>Are confident in troubleshooting complex issues and using PowerShell scripting.</li> <li>Have ITIL Foundation certification (OSA and RCV certifications are advantageous).</li> <li>Communicate clearly and effectively in spoken and written English.</li> <li>Work collaboratively, show a strong sense of ownership, and operate with integrity.</li> <li>Are comfortable supporting systems in a large-scale, production environment and working with diverse, international teams.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to complex enterprise-scale IT infrastructure within a global organisation.</li> <li>Opportunities to contribute to service improvement and transformation initiatives.</li> <li>A collaborative, multicultural working environment that values continuous learning and accountability.</li> <li>The chance to build deep technical expertise across Microsoft infrastructure technologies.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced infrastructure operations and service ownership in a global environment.</li> <li>Incident, problem, and change management aligned to ITIL best practices.</li> <li>Stakeholder engagement and customer management at multiple organisational levels.</li> <li>Operational reporting, SLA management, and service performance optimisation.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></p><p></p>

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients in diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions tailored to client needs. Its services are supported by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. Team members work in a dynamic, performance-driven environment with opportunities to grow their skills and careers.<br>Role Description The Chat & Email – English (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests via chat and email, ensuring clear, accurate, and timely responses in English. Daily tasks include resolving issues, providing product or service information, escalating complex cases when needed, and maintaining detailed records of interactions. Team members are expected to follow company guidelines, meet performance targets, and contribute to a positive customer experience. The role also requires collaboration with colleagues and supervisors to share feedback, improve processes, and support overall service quality.<br>Qualifications<br> Candidates should possess strong English communication skills (written and reading) at B2–C1 level. Candidates should possess customer service and client support skills to handle inquiries professionally and efficiently. Candidates should possess training or coaching capabilities to support knowledge sharing and personal skill development. Candidates should possess translation or language adaptation skills to ensure clarity and accuracy when needed. Strong typing speed and accuracy, with attention to detail in written responses. Ability to work on-site in Qesm 1st 6 October and maintain reliable attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in contact centers, BPO, or customer support roles is an advantage. High level of professionalism, empathy, and problem-solving ability when dealing with diverse customers.

Senior SAP FI Consultant <br>THAT MAKES YOUR JOB EXCITING:As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics You implement corrections in your specialist area in collaboration with our Basis Consultants Your diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance Your area of activity also includes developing solutions together with our customers for business-critical processes As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options and, if necessary, implement these in cooperation with the customer. Through your support, you create the basis for fast and secure communication and solution finding for our customers and contribute significantly to better customer loyalty<br>WHAT SETS YOU APART:In addition to successfully completing vocational training or a degree, you have several years of practical experience in SAP FI support or as a key user in in-house projects You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring When advising customers, you value a trusting and cooperative partnership Excellent level of English is a prerequisite for advising customers Your strength lies in recognizing problems, analyzing their causes and finding possible solutions Team spirit, resilience and the necessary flexibility to react quickly to new requirements are a matter of course for you<br>WHAT YOU CAN EXPECT:Challenging and varying assignments with world market leaders and hidden champions Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts Autonomy, flexibility in your daily work Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany Secure role in a friendly, open-minded, and committed team Attractive salary package; social insurance and private medical insurance40 hours per week with German calendar

Company Description Gourmet Egypt is a premium food retailer that has been serving passionate food enthusiasts since 2006, evolving from a small portfolio of imported ingredients for five-star hotels into a leading destination for high-quality food products. The company now offers a wide “Handcrafted by Gourmet” range, produced in its own facilities using carefully selected local and imported ingredients and recipes developed by in-house culinary talent and renowned chefs. Gourmet Egypt also operates a state-of-the-art e-commerce platform, including a webstore, mobile app, and shopable recipes, to provide customers with convenient access to its products. With a strong focus on community, customer care, and a love of good food, Gourmet Egypt encourages people to become adventurous foodies and values team members who share this passion.<br>Role Description This is a full-time, on-site call center role based in Zamalek, Cairo, designed for students and recent graduates with A2+ English proficiency who are looking to start a career in customer support. The role involves answering inbound customer calls, responding to inquiries about products, orders, and delivery, and providing accurate information in a friendly and professional manner. Team members will handle customer complaints, follow established procedures to resolve issues, and escalate complex cases when needed. Daily responsibilities include using call center systems and basic computer applications, documenting interactions, and collaborating with colleagues to ensure consistent, high-quality customer service that reflects Gourmet Egypt’s values.<br>Qualifications<br> Strong customer-facing abilities, including Customer Support and Customer Service skills. Effective Communication skills, with A2+ English proficiency and clear, respectful phone etiquette. Interest or foundational knowledge in Contact Centers, including call handling and ticketing processes. Basic Computer Literacy, with the ability to use call center software, email, and data entry tools. Currently a student or a recent graduate; previous customer-facing experience is an advantage but not required. Ability to work on-site in Zamalek, Cairo, in rotating shifts, including weekends or evenings if needed. Demonstrated teamwork, reliability, and a positive attitude toward learning and professional growth. Passion for food and enthusiasm for supporting customers in discovering Gourmet Egypt products.

Company Description Centro is a diversified technology solutions provider focused on helping organizations unlock digital opportunities. Through integrated technology offerings, Centro supports clients with process orchestration and security enablement to improve efficiency and protection. The company delivers a broad range of services and solutions that can be tailored to different business needs. Its culture of shared success emphasizes collaboration, long-term partnerships, and reliable results for clients. Centro values innovation, professional growth, and strong relationships across its teams and customers. Role Description This is a full-time, on-site Customer Service role located in Cairo, Egypt for a B2 English speaker. The role involves handling customer inquiries via phone, email, and chat, providing clear and accurate information about Centro’s technology solutions. You will support customers with troubleshooting, guiding them through basic product features, and escalating complex issues to the appropriate teams. Daily tasks include documenting interactions in the customer support system, following up on open cases, and maintaining service-level standards. You will collaborate with internal teams, share customer feedback to improve services, and uphold a professional and empathetic communication style in all interactions. Qualifications Strong customer service and communication skills, including active listening, clear spoken and written English at B2 level, and professional phone and email etiquette. Problem-solving and analytical abilities to understand customer issues, identify solutions, and know when to escalate complex cases. Basic technical aptitude and comfort working with digital tools, CRM or ticketing systems, and standard office software. Organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet response and resolution targets. Ability to work on-site in Cairo, Egypt, collaborate with diverse teams, and maintain a customer-focused, respectful, and inclusive attitude. Previous experience in customer service, contact center, or support roles is an advantage; experience in technology or Saa S environments is a plus. Relevant education such as a diploma or degree in business, communications, languages, or a related field is preferred but not mandatory.

Company Description MICO WORLD MENA is part of MICO WORLD, a world-leading open social platform founded in 2014. The company offers a range of social products, including MICO, YoHo, Top Top, and Sugo, enabling users to connect through messaging, voice and video chat, live streaming, and games. With over 100 million users in more than 150 countries and regions, and more than 150,000 contracted anchors, MICO WORLD has a strong global presence. The organization is deeply involved in markets such as the Middle East, Southeast Asia, South Asia, Europe, and America, and continues to enhance localization and strengthen its brand worldwide. Team members join a fast-growing, internationally focused company dedicated to delivering high-quality social experiences.<br>Role Description This is a full-time, on-site French Customer Service back office role located in Qesm El Maadi. The team member will handle French-language email support, responding to user inquiries, resolving issues, and providing accurate information about MICO WORLD’s products and services. Daily tasks include reviewing and categorizing incoming messages, troubleshooting account and application problems, and escalating complex cases to the appropriate internal teams. The role also involves documenting interactions, following established procedures and service-level agreements, and contributing to continuous improvement of customer service processes. Collaboration with other customer service and operations teams is expected to ensure a consistent and high-quality customer experience.<br>Qualifications<br> Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to foster positive outcomes with a focus on Customer Satisfaction and Customer Experience. Professional communication manner, including excellent Phone Etiquette and written email communication skills. Fluency in French (written and spoken) and good command of English; additional languages are a plus. Previous experience in customer service or back office support, preferably in digital, tech, or social media platforms. Strong problem-solving abilities, attention to detail, and capacity to follow structured workflows and guidelines. Comfort working with ticketing systems, CRM tools, and basic office software. Ability to work on-site in Qesm El Maadi, manage time effectively, and maintain professionalism in a fast-paced environment.