Admin Assistant Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Pepsico is one of the world’s leading food &amp; beverage companies in the world. In our Global design team we count over 180 designers and thinkers from world class agencies and fortune 500 companies. Brand Designers in PepsiCo is very hands-on. We make stuff, work with Designers, Brand teams , consumer insights, Media,Ecommerce teams and engineers. We’re especially fond of quick thinkers, problem solvers and good communicators with a well-developed sense of form, proportion, color and materials both for graphic and product executions. If that’s you, please keep reading. Website : http://design.pepsico.com/ IG : https://www.instagram.com/pepsico_design/ Responsibilities The Sr Brand Designer is responsible for execution of comprehensive brand design and graphic design projects within Beverage for Egypt. Successful candidates will demonstrate superior ability to drive design thinking from ideation thru concept development, refinement, and execution. Creating high quality brand design solutions by directly executing design and leveraging internal/external design resources. The Designer must be able to sketch and articulate his/her creative thinking. The main objective of this role is to execute major brand design projects across a specific product portfolio. This means planning, organizing, and implementing consistent design principles and production processes to ensure that the design/production guardrails are met. Brand Design Assoc Manager Takes ownership of the visual identity for specific brands in the portfolio, working in collaboration with the Design director, Brand teams, insights teams and global design team while leading design team member. Generates creative design proposals (visions, scenarios, concepts) in order to visualize the desired output and share it with internal and external team members. Participates in research activities and effectively translates customer needs into actionable design requirements. Execute those requirements into design solutions to be leveraged across touchpints. Responsible for driving to final design recommendations, decisions and design approval to enable artwork execution / production phases. Ensure thorough consideration of all project variables and that the final solution will perform as planned Qualifications • 8+ years of deep brand design experience Graphic designer Degree or similar • Tangible understanding of digital ecosystem • Extraordinary design taste and skill • Extraordinary ability in using the Adobe Creative Suite software ( 3D software is a Plus) • Strong project management and design management skills • Ability to work in dynamic work environment; is comfortable with risk and uncertainty • Can effectively influence senior levels in the organization across brands and functions • Effectively communicates (verbally and written) with internal and external stakeholder • Across all levels • Works well with others to deliver results; keeps others informed to avoid unnecessary surprises • Proficiency in oral and written English ( is a plus) • Capability to develop and visualize concepts through hand sketching or computer software • An incurable curiosity relating to all design things • Great passion for new and creative trends • Highly collaborative • Team oriented, brainstorming sessions or presenting in front of other team members • Ability to work smoothly with a fast-paced interdisciplinary team. • Demonstrate clear “point of view” relating to their design • Agency and project management skills • Open and optimistic with entrepreneurship • Can work under pressure</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Develop and implement the annual Learning &amp; Development strategy for the Food &amp; Beverage division in alignment with business objectives and brand standards.</li><li>Conduct onboarding and departmental orientation programs for all new Food &amp; Beverage associates.</li><li>Develop and execute annual training calendars for all Food &amp; Beverage outlets.</li><li>Design, deliver, and evaluate training programs covering service standards, sequence of service, product knowledge, menu knowledge, beverage knowledge, wine service, upselling, guest engagement, and operational excellence.</li><li>Coordinate and conduct On-the-Job Training (OJT) and coaching sessions to improve employees' knowledge, skills, and performance.</li><li>Partner with the Food &amp; Beverage Director, Executive Chef, Outlet Managers, and Supervisors to identify training needs and address performance gaps.</li><li>Develop and maintain Food &amp; Beverage Standard Operating Procedures (SOPs), training manuals, presentations, training videos, and learning materials.</li><li>Conduct regular service observations, training audits, and operational assessments to ensure compliance with brand standards and service excellence.</li><li>Evaluate the effectiveness of training programs through assessments, practical evaluations, guest satisfaction results, mystery shopper reports, and operational performance indicators.</li><li>Monitor employees' progress after training and provide individual coaching and development plans where required.</li><li>Deliver mandatory Food Safety, HACCP, hygiene, allergen awareness, sanitation, and workplace safety training in compliance with local regulations and company standards.</li><li>Ensure all Food &amp; Beverage associates complete mandatory and brand-required certification programs within the required timelines.</li><li>Support outlet openings, new menu launches, seasonal promotions, and special events by developing and delivering relevant training programs.</li><li>Monitor departmental training records, attendance, certifications, and compliance using the Learning Management System (LMS) where applicable.</li><li>Develop departmental trainers by coaching supervisors and managers on effective training and facilitation techniques.</li><li>Conduct Train-the-Trainer programs to strengthen the department's internal training capabilities.</li><li>Review guest satisfaction surveys, online reviews, and operational feedback to identify training opportunities and improve the guest experience.</li><li>Measure training effectiveness using departmental KPIs, including guest satisfaction, service quality, upselling performance, training completion, compliance scores, and operational audits.</li><li>Support succession planning by identifying high-potential associates and preparing individual development plans for future leadership positions.</li><li>Promote a culture of continuous learning, engagement, accountability, and operational excellence throughout the Food &amp; Beverage division.</li><li>Ensure compliance with Quality Management Systems (QMS), Food Safety Management Systems (FSMS), company policies, and brand standards.</li><li>Support sustainability initiatives by promoting responsible resource consumption, waste reduction, energy conservation, and environmentally responsible practices within Food &amp; Beverage operations.</li><li>Perform any additional duties assigned by hotel management that are consistent with the responsibilities of the Learning &amp; Development Manager – Food &amp; Beverage.</li></ul><br>Qualifications<br><br><ul><li><strong>Education</strong>: Bachelor Degree in related field</li><li><strong>Experience:</strong> 5 years work experience in Training Department</li><li><strong>Foreign Language:</strong> Outstanding level of English</li><li><strong>Courses and Training:</strong> Prior attendance in courses and seminars in the field.</li><li><strong>Computer Literacy:</strong> Excellent computer skills</li><li><strong>Special Qualifications: </strong>Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Associate Director - Operations (Egypt)<br><p>Job Description</p><br><br><p><span><b>Responsibilities</b></span></p><br><br><ul><li><span>Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results</span></li></ul><br><ul><li><span>Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength</span></li></ul><br><ul><li><span>Drive continuous operating improvements and quality performance of site metrics such as quality, CSAT, client satisfaction, productivity, staffing, training, attrition, and costs</span></li></ul><br><ul><li><span>Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand</span></li></ul><br><ul><li><span>Drive recruitment, selection, and retention of highly qualified internal and external candidates</span></li></ul><br><ul><li><span>Manage department resources and provide leadership to ensure that production and quality work meets company goals</span></li></ul><br><ul><li><span>Actively support growth and expansion initiatives, proactively work with existing and new clients, manage expectations, and align them with overall business goals</span></li></ul><br><ul><li><span>Participate with cross-functional departments in strategic decisions designed to meet quality and service goals</span></li></ul><br><ul><li><span>Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions</span></li></ul><br><ul><li><span>Set plans to overcome industry challenges and seek opportunities internally and externally.</span></li></ul><br><ul><li><span>Direct system implementations that capture and report service metrics.</span></li></ul><br><ul><li><span>Support designing, building and implementation of new new business</span></li></ul><br><ul><li><span>Responsible for the financial performance by managing departmental budgets and costs, forecasting revenues and expenses, ensuring that the department is operating within its budget, and communicating financial information to the company's senior management</span></li></ul><br><ul><li><span>Responsible for the overall satisfaction and well-being of the employees within Operations department by setting policies and programs that support employee engagement, development, and retention, and creating a positive work environment.</span></li></ul><br><ul><li><span>Identify and solve any escalated issues that may negatively impact customer satisfaction and collaborate with other departments to ensure customers receive a consistent, high-quality experience.</span></li></ul><br><ul><li><span>Facing local/global clients from a senior leadership perspective to manage their expectation and fulfill our promise as best in class service</span></li></ul><br><ul><li><span>Support technology and innovation driven service approach</span></li></ul><br><ul><li><span>Perform other job-related and responsibilities as assigned by direct manager.</span></li></ul><br><p><b><span>Core Competencies</span></b></p><br><br><ul><li><span>Act as escalations point of contact with the client and proactively maintain regular engagement with key contacts to align with the client expectations and promote company growth.</span></li></ul><br><ul><li><span>Oversee, analyze, and evaluate all aspects of operations policies, procedures and initiatives.</span></li></ul><br><ul><li><span>Present company image to employees, customers, and community positively.</span></li></ul><br><ul><li><span>Direct, motivate and inspire the relevant operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction.</span></li></ul><br><ul><li><span>Manage succession planning in partnership with talent management to ensure key roles are filled and individual talent is recognized.</span></li></ul><br><ul><li><span>Conduct performance evaluation for team members and oversee all operations performance evaluations and feedbacks.</span></li></ul><br><ul><li><span>Manage operations related direct and indirect resource decision making and planning.</span></li></ul><br><ul><li><span>Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement and develop service level standard.</span></li></ul><br><p><b><span>Interpersonal Competencies</span></b></p><br><br><ul><li><span>Cultural Awareness</span></li></ul><br><ul><li><span>Client relationship management </span></li></ul><br><ul><li><span>Conflict Management</span></li></ul><br><ul><li><span>Growth focus</span></li></ul><br><ul><li><span>Result Focus</span></li></ul><br><ul><li><span>Analytical Skills</span></li></ul><br><ul><li><span>Negotiation &amp; Persuasion</span></li></ul><br><ul><li><span>Financial Awareness</span></li></ul><br><ul><li><span>Presentation Skills</span></li></ul><br><ul><li><span>Leadership Skills</span></li></ul><br><p><b><span>Candidate Criteria:</span></b></p><br><br><br><p>8-10 years' experience managing large, scaled teams in BPO industry</p><br><br><p>Corp Experience</p><br><br><p>Ability managing multiple global clients</p><br><br><br><br><br><br><p>Location:</p><br><br>EGY Cairo - Building F16<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<p><h4>Overview of the role</h4> <p>The Associate Director of Property Management is responsible for governing and enhancing community services across all aspects including property and tenant management, administration, and communication with tenants and regulatory authorities. This role involves overseeing key document development like community rules and tenant guidelines, ensuring smooth tenant onboarding and moves. Success in this position involves achieving financial targets, maintaining high occupancy rates, and driving operational efficiency and resident satisfaction.</p> <h4>What you will do</h4> <strong>Property management</strong><br> <ul> <li>Oversee the management of RESICOM+ properties within CFC to achieve and maintain target EBITDA margins for residential and business district properties.</li> <li>Fully responsible for the P&L of the city, including budgeting, forecasting, and maintaining the EBITDA owner role.</li> <li>Drive a long-term commercial strategy of revenue generation through innovative rate-card services and concepts.</li> <li>Manage office tenants and owners in the business district and podium buildings to achieve high occupancy rates not less than 85%.</li> <li>Lead the overall set-up and management of community services department, establishing policies, procedures, guidelines, documentation, and processes.</li> <li>Ensure compliance with legal/statutory requirements, professional duties, responsibilities, and obligations.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Take overall responsibility for financial management of community services, including budget management and implementation of a successful service charge model.</li> <li>Implement cost-saving measures to reduce operating expenses by 5 to 8%.</li> <li>Operational and management excellence to increase resident satisfaction by 15% through improved community programs and services.</li> </ul> <strong>Tenant coordination</strong><br> <ul> <li>Efficiently coordinate tenants' processes and ensure fit-out quality assurance to achieve contractual target operating dates.</li> <li>Implement a preventive maintenance program to reduce reactive maintenance costs and achieve high levels of tenant satisfaction related to property maintenance.</li> <li>Research and continuously evaluate community services against local and international market leaders to ensure best practices and occupancy growth.</li> </ul> <strong>Marketing and community engagement</strong><br> <ul> <li>Coach and manage a full marketing calendar to keep communities activated, executing a community engagement/internal communications plan.</li> <li>Lead initiatives in 2024 aimed at generating specific revenue and number engagement initiatives.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Property & community management</li> <li>Revenue generation</li> <li>Strategic thinking</li> <li>Communication skills</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Bachelor’s degree in a related field.</li> <li>15–20 years of experience in property management or a related field.</li> <li>Certified Property Manager (CPM), Accredited Residential Manager (ARM), or other industry-relevant certifications.</li> <li>In-depth knowledge of budget management and operational cost efficiency.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p> <h4>Job description</h4> <p>The Kids Club Supervisor supports the Kids Club Manager in overseeing daily operations, ensuring a safe, fun, and engaging environment for children while maintaining high service standards and supervising the Kids Club team.</p> <h4>Qualifications</h4> <li>Education: Diploma in child care, education, or hospitality</li> <li>Experience: 2–4 years in Kids Club or child-related role with supervisory experience</li></p><p></p>

About bosta:<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About The Role : <br>The sorting facility supervisor is responsible for supervising daily sorting operations and ensuring all parcels are received, processed and dispatched correctly and on schedule. The role involves coordinating with team leaders and team staff, maintaining workflow efficiency and supporting the sorting facility manager in achieving operational targets.<br><br>Job Code : <br>2024OPER-374<br><br>Job Responsibilities : <br><br>Supervise day to day workflow activities within the assigned areas of the facility Ensure all shipments are scanned, sorted & dispatched correctly according to operational procedures Monitor team performance and provide on the spot guidance to maintain accuracy, speed and productivity Allocate manpower and assign tasks to ensure balanced workload distribution during shifts Conduct end of shift meeting to review daily performance, highlight achievements and discuss issues Identify operational bottlenecks and report them to the sorting facility manager with recommendation for improvement Ensure that all staff follow safety and quality standards within the facility Act as the main point of contact between the sorting staff and management during the shift<br><br><br><br><br>Job Qualifications :<br><br>Minimum of 3 years in hub and warehousing operations, preferably in the shipping field Very good English Level Must have experience in leading and supervising teams High School Diploma; Bachelor's degree Decision Making and problem solving skills Analytical and reporting skills Ability to meet deadline and work under pressure Time Management and multi-tasking Good interpersonal skills and leadership skills Proactive, with can do attitude and good judgment Focused and professional attitude<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Purpose<br><br> JOB DESCRIPTION <br><br>Supervise and audit the warehouse and movement of materials, maintain computerized administration and automated storage and retrieval systems to ensure the workflow is running smoothly. Also, ensure that warehouse policy and procedures is followed up.<br><br>Roles & Responsibilities<br><br> Responsible of internal/external audit observations if any, after coordination with warehouse manager. Responsible of performing all types of physical count process if needed, Also, prepare for annual physical count process. Responsible for all transfer from and to project based on real needs for transferred items. Supervise on performing HSE instructions in warehouse to ensure safety of warehouse teams and preservation of stock. Supervise on general status of the store in terms of appearance, cleanliness, and arranging items in a proper way that preserving inventory without waste or damage. Organize and distribute tasks between storekeepers in project warehouse in a proper way to avoid any disturbance of workflow and ensuring the team productivity. Ensure that warehouse policy and procedures have been followed in all of warehouse movements including record all transactions on ERP system. Ensure the storage of items in a proper place according to nature of each item, with posting item code on each item. Review on a periodic bases to ensure that all inventory transactions (receiving, issuing, transfer, return, etc.) have been recorded on ERP system. Follow-up encoding for un-coded items with concerned departments. Follow-up with purchasing representative in project to release purchase order for purchased items through purchasing custody. Follow-up minimum and maximum policy for items which assigned to warehouse to follow-up them based on project manager instructions. Submit monthly reports to warehouse manager for items movement distributed based on each category (electrical, mechanical, civil, spare parts, etc.). Submit monthly report to warehouse manager and project manager for items which close to expire. Submit scrap selling requests for scrap in project to scrap committee after approval from project manager. Evaluate warehouse team which work under his supervision twice a year. Ensure work according to HSE policy and instructions including risk assessment. Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspects. <br><br>REPORTING & INTERACTIONS<br><br>Report to Subordinates<br><br>Warehouse Manager Storekeepers<br><br>Internal Contact Nature & Purpose Frequency<br><br> Project Managers Supply Chain Division Identify project requirements Communication <br><br>As As required<br><br>External Contact Nature & Purpose Frequency<br><br> Suppliers Clients Sub-contractors <br><br>A As required<br><br>Minimun Qualification & Requirements<br><br>Education/ Qualifications BSC Degree<br><br>Professional Certification<br><br>Work Experience 9 years’ experience in a warehousing facility<br><br>Language Good command of English language<br><br>Computer Skills<br><br>Microsoft Office<br><br>ERP System

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Supervise and monitor team operation on daily basses<span>&nbsp; </span></span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Minimizing the risk by performing analysis and review of credit application and to be submitted to risk manager.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Process credit application in an efficient and timely manner.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Prepare appropriate and sound recommendations to be presented to Risk Manager.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Assist in Planning, Designing and implementing the company’s overall risk management strategy and processes.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Perform credit analysis for new schemes and products.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Assess and process non-performing cases, loans rescheduling, initiating &amp; dropping legal actions...etc.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Participate in setting/amending credit policies, discretionary powers and workflow.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Track deficiencies and make appropriate recommendations to mitigate said risks in order to find suitable solutions.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Undertake other tasks as requested by Risk Manage</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div>

Internal Audit Supervisor Industry:Consulting / Professional Services Reporting To:Internal Audit Manager / Head of Internal Audit Experience Required:5–8 years of experience in Internal Audit, Risk Advisory, External Audit, Compliance, or Consulting, preferably within consulting firms, Big 4 firms, or multinational organizations. Key Responsibilities:Lead and supervise internal audit engagements for clients across various industries. Assess internal controls, governance frameworks, and risk management processes. Conduct operational, financial, compliance, and process audits. Prepare audit plans, risk assessments, and audit reports. Identify control weaknesses and provide practical recommendations for improvement. Follow up on the implementation of corrective actions. Ensure compliance with applicable regulations, policies, and industry standards. Support clients in strengthening governance and internal control environments. Supervise and mentor junior auditors and consultants. Coordinate with client management and senior stakeholders throughout audit engagements. Qualifications:Bachelor's degree in Accounting, Finance, Business Administration, or a related field. CIA, CPA, ACCA, CMA, SOCPA, or equivalent certification is preferred. Strong knowledge of Internal Audit Standards, Risk Management, and Corporate Governance. Excellent report-writing and stakeholder management skills. Advanced proficiency in Microsoft Excel and ERP systems. Preferred Background:Candidates from:Big 4 Firms (Deloitte, PwC, EY, KPMG) Internal Audit & Risk Advisory Consulting Firms Multinational Companies Financial Services & Banking Shared Service Centers Work Location:Cairo, Egypt (or as specified by the client)

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose:</h4> <p>We are looking for a highly capable Business Solutions Associate Manager to lead technical support operations across Vodafone’s enterprise portfolio, ensuring best-in-class customer experience, service availability, and operational excellence.</p> <p>The role is accountable for managing support teams handling a diverse portfolio of solutions (Cloud, IoT, Enterprise Connectivity, Messaging, Security, 010 Hotline), driving customer satisfaction, service performance, and business growth through strong operational and customer engagement leadership.</p> <p>This role offers flexibility to operate across different functional domains within Business Solutions based on business needs.</p> <h4>Key responsibilities:</h4> <p><strong>Operations & service excellence:</strong><br> Lead and manage Business Solutions support teams to deliver consistent, high-quality customer experience across all channels.<br> Own service performance KPIs (response time, resolution time, service availability, customer satisfaction, MTTR) and ensure continuous improvement.<br> Drive incident, problem, and change management practices to reduce recurrence and improve service stability.</p> <p><strong>Customer relationship & experience management:</strong><br> Act as a key point of contact for strategic enterprise customers, ensuring strong engagement and long-term loyalty.<br> Lead customer service reviews, provide technical consultancy, and ensure proactive communication on incidents and performance.<br> Utilize data insights and feedback to enhance customer experience and retention strategies.</p> <p><strong>Commercial, stakeholders & growth enablement:</strong><br> Partner with Sales and Account Management teams to support upselling, cross-selling, and customer retention initiatives.<br> Leverage customer insights to influence product improvements and drive business value.<br> Ensure onboarding and service adoption plans maximize customer success and lifetime value.<br> Manage communication with internal stakeholders, senior management, and external partners.<br> Collaborate with vendors and third parties to ensure optimal service delivery and SLA adherence.</p> <p><strong>Team leadership & capability building:</strong><br> Lead, coach, and develop high-performing technical teams, including junior and senior engineers.<br> Drive a culture of innovation, ownership, and continuous improvement.<br> Define hiring, training, and capability-building frameworks aligned with business needs.</p> <p><strong>Operational governance:</strong><br> Own operational governance forums, service reviews, risk management activities, and continuous improvement initiatives to ensure sustainable service excellence.</p> <p><strong>Risk management:</strong><br> Identify operational risks and implement mitigation plans to minimize customer impact and service disruption.</p> <p><strong>Financial efficiency:</strong><br> Support cost optimization initiatives through efficient resource utilization, automation, and operational excellence programs.</p> <h4>Job requirements:</h4> <ul> <li>5+ years in technical / telecom / IT services environment.</li> <li>Proven experience in customer support, service operations, or managed services.</li> <li>Experience leading technical teams in a high-performance environment.</li> <li>ITIL Certified is a must, PMP is a plus.</li> </ul> <h4>Skills & core competencies:</h4> <ul> <li>Strong leadership and people management capabilities.</li> <li>Excellent communication, stakeholder management, and presentation skills.</li> <li>Analytical mindset with strong data-driven decision-making skills.</li> <li>Ability to manage complex operations and multiple priorities.</li> <li>Customer-focused, with a strong drive for service excellence.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>&nbsp;We’re looking for a <b>Technical Customer Support Manager</b>to join Procore’s Solution on Demand organization.&nbsp;</p><br><br><br><p>In this role, you will promote a high-performance and customer-focused culture while helping to build a team of top-tier Technical Customer Support Representatives. You will collaborate with other members of our global Support Management team to ensure client success and enhance employee satisfaction. Following the exciting launch of our Cairo team in April of this year, this marks our very first local leadership hire. You’ll have a unique opportunity to shape the culture of this expanding site from day one while collaborating directly with our established global hubs.&nbsp;</p><br><br><br><p>This is a hybrid position with a requirement to be on-site 3 days a week at our Cairo office.</p><br><br><p>This position will report to the Senior Manager, Technical Customer Support in Ireland. We’re looking for a candidate to join us immediately!</p><br><br><br><p><b>What you'll do:</b></p><br><br><ul> <li><p>Lead and inspire a high-performing team of 10-15 Technical Customer Support Representatives to deliver an excellent customer experience globally, with a focus on the MENA region, via phone, live chat, and email.</p><br><br></li> <li><p>Foster a high-performing culture by conducting quality coaching, leading by example, and holding your team accountable to our Key Performance Indicators (KPIs)</p><br><br></li> <li><p>Serve as the Cairo Support Site Leader, managing local day-to-day support operations and clearing roadblocks to empower your team and our regional customers to resolve complex technical challenges.</p><br><br></li> <li><p>Elevate Productivity by researching and driving process improvements to increase team efficiencies and effectiveness.</p><br><br></li> <li><p>Analyze customer data to make informed decisions regarding team changes, shift scheduling, and staffing.</p><br><br></li> <li><p>Promote smart growth by collaborating across all levels of Procore to establish best practices and drive improvements that enhance customer success and support Procore’s evolution as a regional market leader.</p><br><br></li> <li><p>Empower your team members to take control of their careers by helping them develop and progress toward their professional goals.</p><br><br></li> <li><p>Stay informed about process and product changes, Procore’s strategy, industry trends, and best practices to support your team effectively.</p><br><br></li> <li><p>Enhance employee satisfaction by cultivating a sense of belonging within the organization and local teams.</p><br><br></li> </ul><br><p><b>What we’re looking for:</b></p><br><br><ul> <li><p>University degree, technical academy certification, or equivalent practical experience in a high-growth tech environment.&nbsp;&nbsp;</p><br><br></li> <li><p>Experience in a SaaS environment, with 3+ years of experience leading a customer support or technical support team in a contact center.</p><br><br></li> <li><p>Experience working with customer relationship management (CRM) systems such as Salesforce Service Cloud, Zendesk, and ServiceNow, and proficiency in other customer support-related software.</p><br><br></li> <li><p>Excellent communication and escalation management skills, with the ability to convey messages effectively to diverse stakeholders and audiences in written and verbal formats.</p><br><br></li> <li><p>Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes.</p><br><br></li> <li><p>Strong business acumen with an understanding of the issues and challenges support organizations face.</p><br><br></li> <li><p>Comprehensive knowledge of support metrics and key performance indicators (KPIs), with the capability to drive high performance within a support team.</p><br><br></li> <li><p>Highly organized and detail-oriented, able to manage and contribute to projects, prioritize workload effectively, and meet commitments consistently.</p><br><br></li> <li><p>A self-starter who pairs a deep familiarity with the Cairo tech ecosystem and operational landscape with a proven passion for hiring, onboarding, and scaling a local team from scratch.&nbsp;</p><br><br></li> </ul><br><br> </div>

<p>Prepares periodic reports regarding the function activities and achievements. Participate in the periodic meetings with direct manager ensure that priorities are clear and the workflow is running smoothly as per agreed plans at the beginning of each year. Study project contract documents (time schedule, project design drawings, BOQ, etc.). Prepare the shop drawing for construction projects. Study and prepares requests for information (RFIs) for all missing, unclear, conflicting or other technical matters that may arise during construction. Review subcontractors' shop drawings and design drawing as well as outsourced drawings and coordinate their approval process with the project consultant. Review BIM model and ensure quality to Owner s standard. Coordinate with Surveying team to provide them with all the information about land and any site measurement required. Participate in solving/reporting any unexpected technical issues, and other problems that may arise during construction to the direct manager for discussion and provide proper solution timely. Prepare as-built drawings at the end of the project and hands over to the project consultant. Prepare sub-contractors periodically, Qs, invoices and compares it according to the project budget. Prepare materials cut off list, procurement plan and analyze technical &amp; financial offers. Study and review all tender documents received by business unit including instructions to tenders, contract general and special conditions, specifications, drawings and preparing BOQ. Participate in value engineering workshops. Participate in strategy workshops and actively contribute innovative solutions. Support the department development activities. Prepare and submit Project Documents such as and not limited to IR, MIR, CPR, Casting table, steel table.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor Degree of Civil Engineering</p><p>From 4:7 years Experience</p><p>Very Good English &amp; Arabic, other language is an asset</p><p>Knowledge of construction materials and methods, CAD, design analysis and modern structural systems.</p><p>Professional knowledge in Construction, methods, and applications</p><p>Computer skills and knowledge of relevant software (MS Office- Autocad-Revit Navis work is preferred -Auto rebar or equivalent-cut optimization Primavera is preferred)</p>

AEA is hiring now! Branch Manager – Aswan Location: Aswan<br>Key Responsibilities:Manage the branch's daily operations and ensure smooth workflow. Achieve branch sales targets and business objectives. Lead, motivate, and supervise the branch team. Monitor employees' performance and provide coaching when needed. Deliver excellent customer service and handle escalated customer concerns. Prepare daily, weekly, and monthly performance reports. Ensure compliance with company policies and operational procedures. Coordinate with different departments to support branch operations. Maintain a professional and organized branch environment.<br>Requirements:Bachelor's degree.3+ years of experience in branch management, retail, education, or sales management. Strong leadership and team management skills. Excellent communication and problem-solving abilities. Sales-oriented mindset. Good command of English. Proficiency in Microsoft Office. Residents of Ismailia or nearby areas are preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.<br> Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br> Job Summary: We are seeking a passionate and talented Administration Manager to join our dynamic team.<br> The ideal candidate will lead and safeguard all administrative, facilities, and general services operations across the manufacturing site, ensuring a safe, compliant, and efficient working environment, fueling EVA Pharma’s success through uninterrupted operational support to production, quality, and business functions.<br> Key Responsibilities: Oversee day-to-day site administration and general services (transportation, housekeeping, cafeteria) ensuring service quality, continuity, and cost efficiency.<br> Manage facilities operations and vendor/contractor agreements, ensuring service levels meet GMP, EHS, and site operational standards.<br> Develop, monitor, and control the Administration department’s annual budget, tracking spend against plan and identifying cost-saving opportunities.<br> Ensure compliance with Egyptian labor law, environmental health &amp; safety (EHS) regulations, and other statutory requirements relevant to site facilities and administration.<br> Plan and manage employee transportation and, where applicable, accommodation programs across factory shifts.<br> Partner with People &amp; Culture and Plant Management on employee engagement initiatives related to workplace environment and site services.<br> Supervise, coach, and develop the Administration team, building capability and a strong succession bench.<br> Bachelor's degree in Business Administration, Facilities Management, or a related field.<br> 8–10 years of experience in administration, facilities, or general services management, including at least 3 years in a leadership role.<br> Experience within the pharmaceutical, FMCG, or manufacturing industry is highly preferred.<br> Proven track record of managing multi-site facilities, administrative operations, vendor relationships, and budgets while ensuring compliance, operational efficiency, and workplace safety.<br> Hands-on, service-oriented leader with strong ownership, integrity, and the ability to collaborate effectively across cross-functional teams.<br> Proficient in SAP or Oracle ERP systems, Microsoft Office (especially Excel and Power BI), CMMS, and Microsoft Teams/Outlook.<br></span> </div>

Company Description Rayman Consulting & Recruiting is a rapidly expanding national consulting firm specializing in Sales Planning, Human Resources, and recruitment services. Known for delivering tailored strategies and solutions, the company partners with businesses across diverse industries to achieve their goals. Rayman Consulting & Recruiting is dedicated to fostering growth and operational excellence for its clients and employees alike. Role Description This is a full-time, on-site Sales Supervisor (Cement/Packed) role based in Cairo, Egypt. The Sales Manager will oversee sales operations, identify new market opportunities, build and maintain key customer relationships, and drive revenue growth. Responsibilities include developing sales strategies, leading and mentoring the sales team, managing budgets, and analyzing market trends to enhance business performance. Collaboration with internal teams to ensure the successful delivery of services is also a core part of the role. Qualifications Proven experience in sales management, preferably in the cement or construction materials industry Strong skills in Sales Planning, Client Relationship Management, and Market Analysis Excellent communication, negotiation, and team leadership skills Proficiency in market research and data analysis to identify opportunities and trends Ability to set and achieve sales targets and manage budgets effectively Familiarity with local markets and industry regulations in Egypt Bachelor’s degree in Business Administration, Marketing, or a related field is preferred; a Master’s degree is advantageous Fluency in Arabic and English is required

Company Description Rayman Consulting & Recruiting is a rapidly expanding national consulting firm specializing in Sales Planning, Human Resources, and recruitment services. Known for delivering tailored strategies and solutions, the company partners with businesses across diverse industries to achieve their goals. Rayman Consulting & Recruiting is dedicated to fostering growth and operational excellence for its clients and employees alike. Role Description This is a full-time, on-site Sales Supervisor (Cement/Packed) role based in Cairo, Egypt. The Sales Manager will oversee sales operations, identify new market opportunities, build and maintain key customer relationships, and drive revenue growth. Responsibilities include developing sales strategies, leading and mentoring the sales team, managing budgets, and analyzing market trends to enhance business performance. Collaboration with internal teams to ensure the successful delivery of services is also a core part of the role. Qualifications Proven experience in sales management, preferably in the cement or construction materials industry Strong skills in Sales Planning, Client Relationship Management, and Market Analysis Excellent communication, negotiation, and team leadership skills Proficiency in market research and data analysis to identify opportunities and trends Ability to set and achieve sales targets and manage budgets effectively Familiarity with local markets and industry regulations in Egypt Bachelor’s degree in Business Administration, Marketing, or a related field is preferred; a Master’s degree is advantageous Fluency in Arabic and English is required

Company Description Rayman Consulting & Recruiting is a rapidly expanding national consulting firm specializing in Sales Planning, Human Resources, and recruitment services. Known for delivering tailored strategies and solutions, the company partners with businesses across diverse industries to achieve their goals. Rayman Consulting & Recruiting is dedicated to fostering growth and operational excellence for its clients and employees alike. Role Description This is a full-time, on-site Sales Supervisor (Cement/Packed) role based in Cairo, Egypt. The Sales Manager will oversee sales operations, identify new market opportunities, build and maintain key customer relationships, and drive revenue growth. Responsibilities include developing sales strategies, leading and mentoring the sales team, managing budgets, and analyzing market trends to enhance business performance. Collaboration with internal teams to ensure the successful delivery of services is also a core part of the role. Qualifications Proven experience in sales management, preferably in the cement or construction materials industry Strong skills in Sales Planning, Client Relationship Management, and Market Analysis Excellent communication, negotiation, and team leadership skills Proficiency in market research and data analysis to identify opportunities and trends Ability to set and achieve sales targets and manage budgets effectively Familiarity with local markets and industry regulations in Egypt Bachelor’s degree in Business Administration, Marketing, or a related field is preferred; a Master’s degree is advantageous Fluency in Arabic and English is required

Company Description Rayman Consulting & Recruiting is a rapidly expanding national consulting firm specializing in Sales Planning, Human Resources, and recruitment services. Known for delivering tailored strategies and solutions, the company partners with businesses across diverse industries to achieve their goals. Rayman Consulting & Recruiting is dedicated to fostering growth and operational excellence for its clients and employees alike. Role Description This is a full-time, on-site Sales Supervisor (Cement/Packed) role based in Cairo, Egypt. The Sales Manager will oversee sales operations, identify new market opportunities, build and maintain key customer relationships, and drive revenue growth. Responsibilities include developing sales strategies, leading and mentoring the sales team, managing budgets, and analyzing market trends to enhance business performance. Collaboration with internal teams to ensure the successful delivery of services is also a core part of the role. Qualifications Proven experience in sales management, preferably in the cement or construction materials industry Strong skills in Sales Planning, Client Relationship Management, and Market Analysis Excellent communication, negotiation, and team leadership skills Proficiency in market research and data analysis to identify opportunities and trends Ability to set and achieve sales targets and manage budgets effectively Familiarity with local markets and industry regulations in Egypt Bachelor’s degree in Business Administration, Marketing, or a related field is preferred; a Master’s degree is advantageous Fluency in Arabic and English is required

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> TechLabs London is an exponentially growing award-winning Technology firm with head office in the UK, Offices in UAE (Dubai and Abu Dhabi), KSA and a Development Centre of Excellence in Cairo, Egypt. As a Microsoft global premium partner, we deliver world-class Microsoft-Powered Innovative Solutions built on Dynamics 365 Cloud, Power Platform and Microsoft Azure. We deliver Impactful Solutions to the Public Sector, Property and housing industry and to the Financial Services industry amongst other markets. <br>We have award winning products, solutions and team members who are working on some of the most innovative projects and solutions globally. We work very closely with Microsoft Product Engineering teams across a wide variety of technologies to make sure we bring the latest innovations to our customers. <br> <br>TechLabs London is going through a significant growth, and we are looking to expand our team by bringing in an experienced, Accounting Manager, working in our office in Cairo. <br> <br>Job Purpose: As an accounting manager, your primary purpose will be to manage the Finance department in various daily operations. By applying your foundational knowledge of accounting principles and practices, you will ensure the integrity and accuracy of financial data. <br>Key Responsibilities <br>-Lead the accounting function and ensure accurate, timely financial reporting. <br>-Oversee budgeting, forecasting, and financial planning processes. <br>-Ensure compliance with all local and international financial regulations. <br>-Design and improve financial processes, controls, and automation frameworks. <br>-Lead, develop, and evaluate the accounting team. <br>-Act as the primary finance liaison with senior management and other departments. <br>Required Technical &amp; Strategic Skills <br>-Strong leadership in accounting, reporting, and ERP-based environments. <br>-Advanced expertise in financial analysis, variance analysis, and profitability assessment. <br>-Proven experience in leveraging automation to streamline accounting processes. <br>-Ability to identify financial risks and implement mitigation frameworks. <br>People &amp; Stakeholder Management <br>-Demonstrated ability to build and manage high-performing finance teams. <br>-Effective cross-functional coordination (Operations, IT, HR). <br>-Transparent and professional communication with senior stakeholders and management. <br>Experience &amp; Qualifications <br>-Bachelor's degree in accounting or finance (professional certifications are a plus). <br>-Minimum 8-12 years of progressive accounting experience, including managerial exposure. <br>-Strong command of English (spoken and written). <br>-Experience in structured or fast-growing organizations is preferred. <br>Role Expectations: <br> -Hard work, dedication, and commitment from every team member. <br>-International travel might be required as part of this role. <br>-Our Egypt team members will have the opportunity to travel to the UK, UAE, and other parts of the Middle East on short-term trips with some long-term travel also available.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Training &amp; Quality Manager&nbsp; is responsible for successfully onboarding, skill, and training the hotel team through well designed and operationally viable blended learning solutions and ensure that every corporate training initiative has been successfully implemented and&nbsp;each hotel employee is to developed in both skills and competencies to deliver a&nbsp;consistent beautiful performance that creates a signature differentiation for our brand in the luxury hotel segment, includes ensuring optimal communication between&nbsp;management, all administrative and operational departments. Quality assurance and&nbsp;enhancement according to Kempinski standards and hotel-specific standards.<br><br><ul><li>Analyse training needs and training effectiveness.</li><li>Plan, design and deliver training programmes.</li><li>Devise a training marketing strategy, which is evident both at the back of house<br>and reflected in campaigns or initiatives to address training topics/themes<br>accordingly.</li><li>Establish and foster relationships and partnerships with external suppliers,<br>training providers, and legal and safety entities.</li><li>Establish a training network according to Kempinski standards, including spending<br>time in operations to foster this network.</li><li>Coach and train managers and Departmental Trainers to improve departmental<br>performance.</li><li>Organise and supervise Kempinski DNA and brand immersion activities.</li><li>Continuously seek and support new approaches, practices and processes to<br>improve the efficiency of the training services offered.</li><li>Train and develop Training team members.</li><li>Identify potential training talent and propose &amp;amp; foster Master Trainer candidates.</li><li>In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.</li><li>Lead by example and promote Kempinski’s core values.</li><li>Promote and implement Kempinski Corporate Training policies and procedures.</li></ul>Quality Management:<br><ul><li>Daily processing of guest feedback on GSS, Review Pro, care/Compliment<br>entries and direct correspondence in cooperation with all administrative and<br>operational departments, including resubmission and ongoing guest<br>correspondence.</li><li>Implementation of individual quality measurements and guest surveys.</li><li>&nbsp;Send daily updates about the current status of quality ranking on all channels<br>internally.</li><li>&nbsp;Analysis of the causes of guest dissatisfaction in cooperation with the<br>responsible department managers.</li><li>&nbsp;Implementation of improvement processes in cooperation with the responsible<br>department managers.</li><li>&nbsp;Implementation and sustainable continuation of Lobster Ops in cooperation with<br>the training department.</li><li>Establishment and maintenance of a sustainable quality management system,<br>including statistical analysis and analysis with solutions.</li><li>Implementation of a regular quality meeting structure with the creation,<br>implementation and adherence to quality action plans.</li><li>&nbsp;Creation and communication of a monthly quality snapshot for the 5th of a month<br>- based on the measured results of:<br>- GSS and Review Pro Feedback MTD &amp;amp; YTD, Care statistics, naming the top 3<br>weaknesses at the hotel level including measures, taking into account positive<br>feedback on employees, communication and DNA stories.</li><li>&nbsp;Significant promotion of the Care &amp;amp; Compliment culture, exhorting deviations with the<br>support of the Executive Committee where necessary.</li><li>Participation in internal meetings, referring to the quality management.</li><li>Accompanying and implementing all Kempinski Guest Experience initiatives.</li><li>&nbsp;Form control of the local policy &amp;amp; procedure structure as well as regular update management.</li><li>Control the implementation of all Kempinski Policies, Procedures &amp;amp; Standards with feedback to the Executive Committee.</li><li>&nbsp;Creation of a guest intelligence program and control of execution.</li><li>&nbsp;Daily hotel inspection to check quality standards in Front of House and Back of<br>House areas.</li><li>&nbsp;Regular quality checks in cooperation with Lobster Ops.</li><li>&nbsp;Best practice exchange with other Kempinski hotels.</li><li>&nbsp;Active participation in HOD and Direct Line Meeting.</li></ul> </div>