Admin Assistant Jobs

<p><h4>Overview of the role</h4> <p>As the IKEA Food Manager Assistant, you are responsible for overseeing the IKEA Restaurant & Café, SFM & Bistro, and co-workers restaurant as individual profit centers, driving profitability while ensuring customer satisfaction. Key elements of success in this role include managing food service operations, attaining financial goals, and enhancing the overall IKEA store experience through food offerings that reflect Swedish culture.</p> <p>You will work closely with the store manager to achieve set budget goals and customer satisfaction targets. Your role extends to ensuring the health and safety of visitors and co-workers while maintaining compliance with local regulations. Fostering a strong team and developing future leaders within the department are crucial responsibilities. Moreover, sustainability remains at the forefront, demanding collaboration with stakeholders to integrate it across all food-related functions.</p> <h4>What you will do</h4> <strong>Food management</strong><br> <ul> <li>Contribute actively to the development and implementation of a clear IKEA Food action plan using the store business plan and country business plan.</li> <li>Ensure high-volume dishes are served that suit the taste of the local market.</li> <li>Secure an irresistible food offer by providing an appealing range presentation.</li> <li>Ensure the top-selling products are available and clearly communicated and displayed at all times.</li> <li>Maximize sales through commercial and operational excellence by utilizing commercial opportunities and appropriate tools.</li> <li>Ensure that the IKEA co-worker restaurant offers a range of nourishing meals in a pleasant environment.</li> <li>Facilitate integration and implementation of sustainability by supporting functions with the right information and best practice solutions.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Accountable for the profit and loss of the IKEA Restaurant & Café, SFM & Bistro and co-workers restaurant.</li> <li>Achieve budget goals set by the store manager.</li> <li>Ensure IKEA Food financial results according to unit, national and global frames.</li> <li>Explore and follow-up sustainability performance based on business plans and tools.</li> <li>Document and evaluate initiatives and activities to promote continuous improvement.</li> <li>Ensure compliance with global and national standards to secure a safe environment for customers and co-workers.</li> </ul> <strong>Customer experience</strong><br> <ul> <li>Ensure customer satisfaction goals are met as measured by IKEA Brand Capital and CSI.</li> <li>Enhance the Swedish profile and style in the customer area to meet the diverse needs of visitors.</li> <li>Act on insights from the local market potential to attract visitors.</li> <li>Strengthen the IKEA brand by safeguarding a high-quality, safe, and inspirational customer experience.</li> <li>Act as a member of the Commercial Management Team and proactively contribute to the store's business plan, commercial plan, and commercial calendar process.</li> </ul> <strong>Leadership and development</strong><br> <ul> <li>Lead and coach the store to optimize and develop the IKEA Retail Food business.</li> <li>Recruit the team based on IKEA values and ensure training.</li> <li>Empower, support, and coach co-workers to perform better and grow.</li> <li>Develop successors to meet the succession needs of the IKEA store.</li> <li>Create an environment where the IKEA culture is a strong and living reality, valuing diversity.</li> <li>Ensure simple and straightforward internal communication and information flow.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Leadership and team management skills.</li> <li>Strong commercial and sales acumen.</li> <li>Excellent communication and interpersonal skills.</li> <li>Knowledge of sustainability practices in the food industry.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Higher education required.</li> <li>5 to 7 years of experience in a vibrant food retail environment with a proven track record of managing and developing a team.</li> <li>Advanced knowledge of food production and safety standards.</li> <li>Capability to understand KPIs and drive departmental actions to affect results.</li> <li>Demonstrated proficiency in English and strong communication skills.</li> <li>Proficient in MS Office and computer usage.</li> <li>Strong sales orientation and passion for food and people.</li> <li>Proven leadership abilities with the capacity to motivate a diverse team.</li> </ul> <h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p> <p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p> <p>From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Education:</strong> At least a technical high school or equivalent diploma.<br> <strong>Experience:</strong> At least 5 years of related work experience.<br> <strong>Foreign language:</strong> Not required.<br> <strong>Courses and training:</strong> Not required.<br> <strong>Computer literacy:</strong> Knowledge of basic applications is an asset.<br> <strong>Skills:</strong> Expected to efficiently use tools, devices and equipment related to the job.</p> <h4>Qualifications</h4> <ul> <li>Responsible for all operations related to the hotel’s Garden Department, both inside and outside of the facility.</li> <li>Organise the facility’s indoor and outdoor landscaping, care and ensure the team cares for the grass and all types of plants according to the proper techniques (pesticide and fertiliser application and irrigation), and create a natural environment in which guests can relax.</li> <li>Monitor the work carried out and audit his/her team according to the Technical Manager’s instructions and provide information.</li> <li>Carry out the general landscaping of the garden.</li> <li>Control the expenses of the Garden Department.</li> <li>Audit the gardeners according to their daily and weekly work schedules.</li> <li>Produce flowers and plants according to the annual and seasonal production targets.</li> <li>Deliver professional training to the gardeners in line with the instructions and attend trainings.</li> <li>Ensure that employees in the Garden Department work in a coherent and systematic manner.</li> <li>Address the issues of departmental employees and try to find solutions.</li> <li>Identify the training needs of departmental employees and inform the Technical Manager.</li> <li>Motivate employees by creating a convenient atmosphere in the department.</li> <li>Control the work carried out in the greenhouses and indoor plants.</li> <li>Ensure and control the maintenance of the equipment used in the Garden Department.</li> <li>Monitor work such as irrigation, lawn mowing, and fertiliser application, and ensure they are done according to the proper techniques.</li> <li>Carry out all responsibilities related to the quality management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Job Purpose: The Program Manager will manage and coordinate the planning, delivery, and administration of academic or professional programs. The role supports senior leadership in implementing policies, managing resources, overseeing program operations, and contributing to program growth, sustainability, and stakeholder engagement in alignment with institutional objectives<br>Core Responsibilities:<br>Program Planning and Coordination:● Coordinate day-to-day program operations to ensure activities are delivered on schedule and in accordance with approved plans● Support academic and administrative leadership in implementing policies, procedures, and program requirements● Coordinate scheduling, resource allocation, and operational readiness across program offerings● Maintain accurate documentation and records related to program activities and processes<br>Financial and Resource Management:● Manage program budgets in coordination with finance and relevant administrative offices● Monitor expenditures, prepare financial reports, and support forecasting and annual planning activities● Coordinate payments, contracts, and financial documentation related to instructors, consultants, and program activities● Support funding administration, including grants, scholarships, and externally funded initiatives<br>Stakeholder and Academic Support:● Provide administrative and coordination support to faculty, instructors, students, and program coordinators● Serve as a point of contact for internal and external stakeholders, addressing inquiries and resolving operational issues● Coordinate student or participant support services, including registration, logistics, and program materials● Facilitate communication and collaboration between academic units and administrative support departments.<br>Marketing, Outreach and Partnerships:● Assist in the implementation of marketing and outreach strategies to promote programs and attract participants● Coordinate the distribution of communications and promotional materials across approved platforms● Monitor inquiries and engagement channels and coordinate responses in alignment with communication plans● Support the development and administration of customized programs and professional development initiatives● Coordinate proposal preparation, reporting, and documentation related to partnerships, donors, or external stakeholders<br>Compliance and Quality Assurance:● Ensure program activities comply with institutional policies, procedures, and reporting requirements● Identify operational risks, issues, or improvement opportunities and escalate as appropriate● Assist in tracking performance, feedback, and outcomes to support continuous program improvement<br>General Administrative Support:● Perform other administrative duties as required<br>Qualifications:Education and Experience:● Bachelor’s degree is required● Master’s degree in a relevant field is preferred● Minimum of eight to ten years of relevant professional experience● Experience in program management, academic administration, or a related field within higher education or professional training environments● Experience with financial monitoring, budget coordination, and stakeholder management<br>Skills:● Managerial: Strong organizational and planning skills with the ability to coordinate multiple workstreams and meet deadlines● Communication: Excellent written and verbal communication skills with the ability to interact effectively with diverse stakeholders● Technical: Proficiency in MS Office and administrative systems● Analytical: Problem-solving skills and attention to detail<br>This position is open until August 27, 2026.<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities areencouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Receive the audit plan, including assigned sites and operational activities, from the direct manager Coordinate with relevant stakeholders to facilitate the execution of audit and control activities Prepare audit checklists for assigned processes and review them with the direct manager Assess processes and objectives against approved standards, procedures, and audit plans Execute planned audit and control activities Prepare reports on non-conformities, findings, and operational gaps identified during audits and discuss results with relevant stakeholders Agree on corrective and preventive actions with process owners and concerned stakeholders Establish timelines with stakeholders for closing audit findings and resolving non-conformities Prepare audit reports summarizing assessment results and obtain required acknowledgements before escalating and discussing outcomes with the direct manager Document audit findings, observations, and non-conformities and follow up until full closure Monitor and verify the implementation and effectiveness of corrective actions Report and discuss audit outcomes and recommendations with the relevant management and direct manager<br><br>Requirements<br><br>Bachelor Degree3 to 4 years of experience in QA or Auditing<br><br>Benefits<br><br>Comprehensive health and life insurance Professional development and training opportunities for advancement and career growth Employee discounts and wellness programs High performance and rewarding culture

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>The Control &amp; Protection Supervisor is responsible for ensuring the day-to-day management of fraud controllers, who issue fines, and X-ray agents, who monitor security devices. The role is responsible for applying and monitoring daily strategic revenue protection activities across the territory.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Operations &amp; Anti-Fraud Management</b></p><br><br><p>•Ensure controllers maintain and consistently apply anti-fraud procedures and policies across trains and stations to secure RDMC benefits throughout the territory.&nbsp;</p><br><br><p>•Support the Control &amp; Security Manager in identifying, assessing, and resolving potential security hazards or breaches.&nbsp;</p><br><br><p>•Ensure proper response to emergencies within the assigned territory.&nbsp;</p><br><br><p>•Ensure presence at key stations during peak hours to effectively manage operations.&nbsp;</p><br><br><p>•Support management in strategic pricing and fare adjustment decisions.&nbsp;</p><br><br><p>•Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.&nbsp;</p><br><br><p>•Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.&nbsp;</p><br><br><p>•Interact with transportation police on RDMC-related security matters.</p><br><br><p><b>Team Leadership &amp; Management</b></p><br><br><p>•Manage and oversee the controllers’ team, including scheduling, performance monitoring, performance evaluations, and issue resolution.&nbsp;</p><br><br><p>•Lead and supervise the X-ray machine officers’ team to ensure efficient operations.&nbsp;</p><br><br><p>•Ensure all duties are properly covered, and teams are deployed within their designated zones.&nbsp;</p><br><br><p>•Monitor service delivery to achieve committed performance targets.&nbsp;</p><br><br><p>•Conduct sign-on and operational briefings for all teams and ensure compliance with uniform requirements.&nbsp;</p><br><br><p>•Ensure all staff under this unit are adequately trained in their roles and provide additional guidance where required.&nbsp;</p><br><br><p>•Carry out upskilling and refresher training on all applicable rules, procedures, and revenue protection practices.&nbsp;</p><br><br><p>•Be a key instructor in revenue protection training activities as required.&nbsp;</p><br><br><p>•Develop the CMS of fraud controllers.&nbsp;</p><br><br><p>•Ensure all Fraud Controllers are competent in performing their duties.</p><br><br><p><b>Performance Monitoring &amp; Operational Improvement</b></p><br><br><p>•Check and analyze departmental data, logbooks, and reports, and suggest operational improvements where required.&nbsp;</p><br><br><p>•Monitor daily operational performance and identify areas requiring improvement across control and protection activities.&nbsp;</p><br><br><p>•Support the implementation of operational improvement plans and corrective actions when required.&nbsp;</p><br><br><p>•Coordinate with relevant departments to ensure smooth execution of revenue protection and security activities.</p><br><br><p><b>Safety &amp; Compliance</b></p><br><br><p>•Apply SOP instructions consistently across the territory.&nbsp;</p><br><br><p>•Prioritize the safety of passengers affected by daily operations.&nbsp;</p><br><br><p>•Maintain appropriate uniform and professional appearance in accordance with customer service policy.&nbsp;</p><br><br><p>•Be a point of contact for all revenue protection enquiries.</p><br><br><p><b>Customer Service &amp; Stakeholder Interaction</b></p><br><br><p>•Respond to customer requests and complaints professionally and courteously when required.&nbsp;</p><br><br><p>•Implement management instructions accurately and professionally.&nbsp;</p><br><br><p><b>Reporting &amp; Administrative Duties</b></p><br><br><p>•Provide regular performance and operational reports to the Control &amp; Security Manager.&nbsp;</p><br><br><p>•Achieve additional tasks assigned by the Control &amp; Security Manager.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in commerce, Accounting, Finance, or related field.</p><br><br><p>•Proficiency in English and Arabic (written and spoken).&nbsp;</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Knowledge of operational control, and customer service practices.&nbsp;</p><br><br><p>•Understanding of safety procedures, operational compliance requirements, and incident handling.&nbsp;</p><br><br><p>•Strong analytical, reporting, and problem-solving skills.&nbsp;</p><br><br><p><b>EXPERIENCE:</b></p><br><br><p>•5–7 years of professional experience in customer service industries, transport operations, or security operations.&nbsp;</p><br><br><p>•Demonstrated experience in managing and supervising operational teams.&nbsp;</p><br><br><p>•Experience in handling operational incidents and customer-related issues is preferred.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Operational Accountability: Ensures consistent enforcement of operational and anti-fraud procedures across all assigned areas.&nbsp;</p><br><br><p>•Team Leadership: Leads operational teams effectively through guidance, coaching, and performance oversight.&nbsp;</p><br><br><p>•Safety Commitment: Promotes a strong safety culture and ensures compliance with operational safety standards.&nbsp;</p><br><br><p>•Customer Focus: Handles passengers and stakeholders professionally while maintaining service quality standards.&nbsp;</p><br><br><p>•Attention to Detail: Monitors operational activities accurately and identifies areas requiring corrective action or improvement.</p><br><br><br> </div>

<p><h4>Position summary</h4> <p>Transport guests to/from assigned destinations using property vehicle. Document all trips prior to the start of and at the conclusion of each trip. Park vehicle in designated location when not in use. Inspect property vehicles for damage and cleanliness. Check tire pressure and fluid levels for property vehicle, and refuel as necessary. Notify appropriate personnel of any vehicle maintenance needs. Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

???? We’re Hiring | Operations Supervisor???? Cairo – Fifth Settlement???? Reports To: Operations Manager<br>???? Join WAVES and lead the next level of customer experience in the Gulf market! WAVES is a fast-growing company providing innovative booking and digital solutions for the Gulf market. We are looking for an experienced Operations Supervisor to manage daily operations, improve service quality, and ensure exceptional customer satisfaction.<br>Key Responsibilities:✅ Manage daily operations and ensure workflow efficiency.✅ Lead and support the Operations Team to achieve KPIs.✅ Monitor customer service quality and operational performance.✅ Follow up on bookings, customer requests, and escalations.✅ Prepare reports, analyze performance data, and improve processes.✅ Coordinate with Customer Service, Sales, Marketing, and other departments.<br>Requirements:???? Bachelor’s degree in Business Administration or related field.???? 3+ years of experience in Operations, Customer Service, or Call Center.???? Proven team leadership or supervisory experience.???? Strong communication, leadership, and problem-solving skills.???? Ability to work under pressure and manage multiple priorities.???? Gulf market experience is highly preferred. Technical Skills:???? CRM systems and customer management tools.???? Call Center platforms and ticketing systems.???? Advanced Microsoft Excel for reporting and KPI tracking.???? Power BI knowledge is an advantage.???? Experience with booking platforms or digital applications is preferred.<br>???? Apply Now: Send your updated CV and join the WAVES success journey.#WAVES #Hiring #Operations Supervisor #Operations Management #Customer Experience #Cairo Jobs #Egypt Jobs #Gulf Market

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>JOB TITLE</span></strong><span><br><span>Manager, Customer Care | MAF Global Solutions | Global Solutions Egypt</span><br><strong><span>ROLE SUMMARY</span></strong><br><span>The Manager of Customer Care is responsible for the execution of customer care initiatives, operational delivery, vendor governance, and customer experience across all MAF business units. The role delivers customer care initiatives, supports technology enhancements, and manages vendor relationships in line with the Group Customer Care Policy and the strategy set by the Senior Manager of Customer Care Solutions.</span><br><strong><span>ROLE PROFILE</span></strong></span></p><br><br><ul><li><span>Execute customer care and outsourcing strategies while supporting the transformation of the contact centre operating model.</span></li><li><span>Align operational plans with business objectives and monitor customer engagement performance</span></li><li><span>Manage end-to-end vendor governance, ensuring service quality, SLA compliance, and contract adherence</span></li><li><span>Conduct audits, mystery shopping, and performance evaluations to maintain quality standards.</span></li><li><span>Oversee contact centre operations including agent lifecycle management and service desk activities.</span></li><li><span>Monitor KPIs and SLAs, leveraging customer insights (NPS, CRM data, VoC) to drive improvements.</span></li><li><span>Perform root cause analysis and implement continuous improvement initiatives across customer journeys,</span></li><li><span>Support forecasting, headcount planning, and cross-functional collaboration with Business Units and vendor.</span></li></ul><p><span><br><strong><span>REQUIREMENTS</span></strong><br></span></p><br><br><ul><li><span>Bachelor’s degree with 8+ years of experience in contact centre operations.</span></li><li><span>Strong knowledge of contact centre KPIs (NPS, CSAT, CES, SLA, FCR, etc.).</span></li><li><span>Proven experience in vendor management and outsourcing governance.</span></li><li><span>Hands-on experience with CRM systems, telephony, and customer analytics tools.</span></li><li><span>Strong analytical, organizational, and stakeholder management skills.</span></li><li><span>Excellent communication skills in English and Arabic, with GCC experience being a plus.</span></li></ul><p><span><br><strong><span>WHAT WE OFFER</span></strong><br></span></p><br><br><ul><li><span>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</span></li><li><span>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</span></li><li><span>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</span></li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Envision Employment Solutions</strong> is currently looking for <strong>SAP Functional Supervisor/Manager&nbsp;</strong>for one of our partners, a pioneer in the <strong>Information Technology &amp; Services</strong> industry!</p><br><p><strong>Job Summary:</strong></p><br><p>The <strong>SAP Functional Supervisor </strong>is a strategic and technical leader responsible for managing a team of SAP consultants and ensuring the successful implementation, maintenance, and optimization of SAP solutions for clients. This role requires a blend of strong leadership skills, in-depth knowledge of SAP modules, and the ability to bridge the gap between business needs and technical functionalities.</p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Leadership &amp; Team Management:&nbsp;</strong></p><br><ul><li>Lead, mentor, and manage a team of SAP professionals, ensuring high performance and career development.&nbsp;</li><li>Provide guidance and oversight in the execution of SAP projects, ensuring they align with company objectives.&nbsp;</li><li>Coordinate and collaborate with cross-functional teams to ensure effective Operation and support of SAP systems.&nbsp;</li><li>Act as the primary point of contact for SAP-related escalations and issue resolution.&nbsp;</li></ul><p><strong>System Management:&nbsp;</strong></p><br><ul><li>Oversee end-to-end SAP projects, from requirements gathering to deployment, ensuring timely delivery and within budget.&nbsp;</li><li>Collaborate with business stakeholders to define SAP system requirements and develop project roadmaps.&nbsp;</li><li>Manage SAP upgrades, implementations, and rollouts across modules (PSCD: Taxation and revenue management, FICA and Case Management).&nbsp;</li></ul><p><strong>System Optimization &amp; Support:&nbsp;</strong></p><br><ul><li>Ensure the stability, security, and performance of the SAP systems.&nbsp;</li><li>Troubleshoot and resolve SAP system issues, working closely with internal teams and external vendors when necessary.&nbsp;</li><li>Continuously monitor and optimize SAP processes and workflows to improve operational efficiency.</li></ul><p><strong>Strategic Planning &amp; Development:&nbsp;</strong></p><br><ul><li>Develop long-term SAP strategy to align with business objectives and technology roadmaps.&nbsp;</li><li>Identify opportunities for automation, streamlining processes, and integrating new technologies within the SAP environment.&nbsp;</li><li>Stay current with the latest SAP product releases and industry trends to drive innovation within the organization.&nbsp;</li></ul><p><strong>Collaboration &amp; Stakeholder Management:&nbsp;</strong></p><br><ul><li>Work with business leaders to understand needs and translate them into actionable SAP solutions.&nbsp;</li><li>Ensure that SAP solutions meet both business requirements and compliance standards.&nbsp;</li><li>Facilitate training and knowledge transfer to end users to ensure the effective use of SAP systems.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Direct contact person for all customer orders management within the region for all of Medtronic Arabia s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.</p><p>Responsibilities may include the following and other duties may be assigned:</p><ul><li>Represents company to external and internal customers,</li><li>Process and follow up on customer orders in compliance with current policies, procedures, and work instructions,</li><li>Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers,</li><li>Support sales contracts and related documentation,</li><li>Develop and maintain close day-to-day relationships with distributors and service providers,</li><li>Maintain accurate Customer and Material Master Files,</li><li>Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.</li><li>Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.</li><li>Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.</li><li>Management of customer complaints and return process,</li><li>Coordination on warranty issues,</li><li>Maintenance of return acceptance criteria,</li><li>Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.</li><li>Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.</li><li>Support of establishing of effective quality management system.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years work experience in Order Management / Customer Service in a multinational company.</li><li>Work experience in Medical Device or Pharma.</li><li>SAP MS Office (Excel)</li><li>Excellent communication skills and relationship-building abilities</li><li>Wiling to Travel</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><br><br><br><br><br><br><br><br>Are you ready to take your skills to the next level and become our next Account Manager? <br>IFF is a global leader in flavors, fragrances, food ingredients and health &amp; biosciences, we deliver sustainable innovations that elevate everyday products.<br>Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.<br>We are seeking a talented Account Manager to plan and implement sales to specific, existing major accounts where growing relationships, identifying opportunities in the region! This is exciting opportunity is based in Cairo, Egypt!<p><b>Where You’ll Make a Difference</b></p><br><p>• Develop multi-level cross-functional customer relationships with key customer decision makers/influencers<br>• Contribute/lead commercial negotiation(e.g., annual pricing, payment terms)<br>• Maximize potential advantage to IFF while delivering optimal solutions to customer.<br>• Acts as the main customer point of contact in all matters<br>• Demonstrate IFF Culture Principles and live our values<br>• Lead projects through effective communication, and collaboration with key external and internal stakeholders(CI/Marketing/Creative Teams/formulation etc.)<br>• Build and execute account plans successfully<br>• Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan<br>• Define and suggest the required account resources, investment, and relevant service model to support the account.</p><br><p><b>What Makes You the Right Fit </b></p><br><p>• Bachelor’s degree preferably in Food Science/ Business/Sciences or Engineering</p><br><p>• Ability to understand basic financial concepts/processes (pricing/margin/forecasting)</p><br><p>• Curiosity and passion with strong interests in sales &amp; business development</p><br><p>• Minimum 3-5 Years experience in sales, sales service, product development, FMCG, flavors, chemical or ingredients industries</p><br><p><b>How Would You Stand Out? </b></p><br><ul><li>Good communicator with negotiation and presentation skills</li><li>Ability to cross collaborate with internal &amp; external teams</li><li>Self-driven with a track record for delivering results</li><li>Collaborative and demonstrated team player</li><li>Digital savvy with an ability to leverage online resources</li></ul><p><b>Why Choose Us?</b></p><br><ul><li>Professional onboarding process</li><li>Flexibility, agility in approach to project execution</li><li>Ability to work with multiple disciplines in a dynamic, global environment</li><li>Training opportunities</li><li>Learning and development programs from day one</li></ul><p>We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</p><br><p>Visit <span><span><span><span><span><span><span><span><span>IFF.com/careers/workplace-diversity-and-inclusion</span></span></span></span></span></span></span></span></span> to learn more</p><br> </div>

The Team Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisals of work group(s) in accordance with <br>the organization’s policies and applicable legal requirements. • Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques. <br>• Monitor and take action on TKS, personnel, and payroll issues. <br>• Conduct performance appraisals annually. <br>• Responsible for staffing and hiring. <br>• Maintain current employee records on direct reports. <br>• Review CMS statistics daily and provide constructive feedback. <br>• Provide Subject Matter Expertise. <br>• Ensure training needs of subordinates are met. <br>• Modify operations as needed to meet service level agreements under the supervision of the Operations Manager. <br>• Complete all client-related training. <br>• Resolve escalated customer issues. <br>• Hold team meetings regularly with direct reports. <br>• Communicate all process and client changes to direct reports within a specific timeframe<br>• Promote the use of all center communication tools. • Preferably Education College Graduate of any Course <br>• Flexible and is able to work on extended hours if needed <br>• Has Team Leader experience

About the Company Nile Developments Group is seeking a highly motivated and results-driven Sales Supervisor to join our Commercial team. This role is responsible for driving direct sales, building strong relationships with clients and brokerage companies, and achieving sales targets across our Real Estate Development projects while delivering an exceptional customer experience. About the Role The Sales Supervisor is responsible for managing the complete sales cycle through both direct sales with end customers and indirect sales through brokerage companies. The role focuses on generating sales opportunities, closing deals, expanding the company's broker network, and contributing to revenue growth while representing the company's brand with professionalism and integrity. Responsibilities Achieve assigned monthly, quarterly, and annual sales targets. Generate sales through direct client interactions and consultations. Build and maintain strong relationships with brokerage companies and real estate agencies. Expand and strengthen the company's network of active brokers. Follow up on qualified leads and convert opportunities into successful sales. Conduct property presentations, project tours, and client meetings. Provide professional consultation to clients regarding project offerings, payment plans, and investment opportunities. Maintain excellent customer experience throughout the entire sales journey. Develop long-term relationships with existing and potential clients. Ensure timely follow-up with brokers and clients to maximize conversion rates. Maintain accurate customer records and sales activities using the CRM system. Coordinate with Marketing regarding campaigns, events, and lead generation activities. Coordinate with Legal, Finance, Customer Service, and Operations to ensure smooth reservation and contracting processes. Stay updated on competitors' projects, pricing, market trends, and customer preferences. Develop strong knowledge of the Egyptian Real Estate market, particularly New Administrative Capital and New Cairo. Represent the company professionally during exhibitions, launches, broker events, and networking activities. Submit regular sales updates and pipeline reports to management. Qualifications Bachelor's Degree in Business Administration, Marketing, or a related field. Minimum 5–7 years of experience in Sales. Minimum 3–5 years of experience in Real Estate Development (Mandatory). Proven experience in achieving and exceeding sales targets. Proven experience in both Direct Sales and Broker Sales channels. Experience selling commercial, administrative, residential, or mixed-use real estate projects. Existing relationships with brokerage companies within the Egyptian Real Estate market are highly preferred. Required Skills Extensive experience in Real Estate sales. Strong direct selling and client relationship management skills. Strong network with brokerage companies and real estate agencies. Excellent negotiation and closing skills. Strong knowledge of the Egyptian Real Estate market. Deep understanding of the New Administrative Capital and New Cairo markets. Proficiency in CRM systems and Microsoft Office. Excellent communication and presentation skills. Strong organizational and follow-up skills. Ability to work under pressure and consistently achieve ambitious sales targets. Strong business development and networking capabilities. Preferred Skills Well-established network within the Egyptian Real Estate brokerage community. Experience working with leading brokerage companies. Strong understanding of market trends and competitor activities. Experience launching and selling new real estate projects. Customer-centric mindset with exceptional relationship management skills. High level of professionalism and consultative selling skills. Self-motivated with the ability to work independently and deliver results. Pay Range and Compensation Package Details regarding salary, commission structure, incentives, and benefits will be discussed during the interview process. Equal Opportunity Statement Nile Developments Group is committed to creating an inclusive workplace where diversity is valued, and all qualified applicants receive equal consideration regardless of race, religion, gender, age, disability, or background.

About the Company Nile Developments Group is seeking a highly motivated and results-driven Sales Supervisor to join our Commercial team. This role is responsible for driving direct sales, building strong relationships with clients and brokerage companies, and achieving sales targets across our Real Estate Development projects while delivering an exceptional customer experience. About the Role The Sales Supervisor is responsible for managing the complete sales cycle through both direct sales with end customers and indirect sales through brokerage companies. The role focuses on generating sales opportunities, closing deals, expanding the company's broker network, and contributing to revenue growth while representing the company's brand with professionalism and integrity. Responsibilities Achieve assigned monthly, quarterly, and annual sales targets. Generate sales through direct client interactions and consultations. Build and maintain strong relationships with brokerage companies and real estate agencies. Expand and strengthen the company's network of active brokers. Follow up on qualified leads and convert opportunities into successful sales. Conduct property presentations, project tours, and client meetings. Provide professional consultation to clients regarding project offerings, payment plans, and investment opportunities. Maintain excellent customer experience throughout the entire sales journey. Develop long-term relationships with existing and potential clients. Ensure timely follow-up with brokers and clients to maximize conversion rates. Maintain accurate customer records and sales activities using the CRM system. Coordinate with Marketing regarding campaigns, events, and lead generation activities. Coordinate with Legal, Finance, Customer Service, and Operations to ensure smooth reservation and contracting processes. Stay updated on competitors' projects, pricing, market trends, and customer preferences. Develop strong knowledge of the Egyptian Real Estate market, particularly New Administrative Capital and New Cairo. Represent the company professionally during exhibitions, launches, broker events, and networking activities. Submit regular sales updates and pipeline reports to management. Qualifications Bachelor's Degree in Business Administration, Marketing, or a related field. Minimum 5–7 years of experience in Sales. Minimum 3–5 years of experience in Real Estate Development (Mandatory). Proven experience in achieving and exceeding sales targets. Proven experience in both Direct Sales and Broker Sales channels. Experience selling commercial, administrative, residential, or mixed-use real estate projects. Existing relationships with brokerage companies within the Egyptian Real Estate market are highly preferred. Required Skills Extensive experience in Real Estate sales. Strong direct selling and client relationship management skills. Strong network with brokerage companies and real estate agencies. Excellent negotiation and closing skills. Strong knowledge of the Egyptian Real Estate market. Deep understanding of the New Administrative Capital and New Cairo markets. Proficiency in CRM systems and Microsoft Office. Excellent communication and presentation skills. Strong organizational and follow-up skills. Ability to work under pressure and consistently achieve ambitious sales targets. Strong business development and networking capabilities. Preferred Skills Well-established network within the Egyptian Real Estate brokerage community. Experience working with leading brokerage companies. Strong understanding of market trends and competitor activities. Experience launching and selling new real estate projects. Customer-centric mindset with exceptional relationship management skills. High level of professionalism and consultative selling skills. Self-motivated with the ability to work independently and deliver results. Pay Range and Compensation Package Details regarding salary, commission structure, incentives, and benefits will be discussed during the interview process. Equal Opportunity Statement Nile Developments Group is committed to creating an inclusive workplace where diversity is valued, and all qualified applicants receive equal consideration regardless of race, religion, gender, age, disability, or background.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Front Desk Administrator serves as the primary gatekeeper and data integrity specialist for the service department.<br> The core purpose of this role is to decouple administrative data entry from the sales process, ensuring the service flow begins with high organization and accuracy before a vehicle reaches an Account Manager.<br> This role is critical in reducing operational bottlenecks and allowing the account managers’ team to focus on revenue-generating consultations.<br> Duties &amp; Responsibilities: Database Management &amp; Data Integrity Efficiently code and update customer profiles and VIN data, specifically for new and cross-dealer vehicles.<br> Ensure centralized and consistent coding to maintain a clean CRM database for marketing and service reminders.<br> Eliminate data fragmentation by maintaining high standards of entry in the Dealer Management System.<br> Appointment &amp; Flow Logistics Manage the reservation calendar and coordinate appointment logistics.<br> Generate administrative reports and proactively reschedule no-show appointments.<br> Act as a filter for arriving vehicles to reduce morning rushes and distribute work evenly to the workshop.<br> Customer Intake Greet customers immediately upon arrival to reduce perceived wait times and enhance the customer experience.<br> Verify necessary documentation and ensure the vehicle is prepared for the Account Manager’s technical review.<br> Education: Degree in Business Administration, Communications, or a related field.<br> Experience: Previous experience in a customer-facing role is preferred - background in the automotive or hospitality sector is preferred.<br> Technical Skills: Proficiency in MS Office.<br> Competencies Core: Data Integrity and Customer Centricity.<br> Functional: Process orientation, Multi-tasking, and Effective Communication.<br> Behavioral: Resilience in a high-visibility, fast-paced environment.<br> Work Environment Working Hours: On-site from 08:30 to 05:30, 5 days per week.<br> Physical Demands: Requires a professional appearance and the ability to stand and move frequently within the reception area.<br> Atmosphere: A high-visibility, fast-paced service center environment.<br></span> </div>

Company Description<br><br>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh .<br><br>Job Description<br><br>The Kids Club Supervisor supports the Kids Club Manager in overseeing daily operations, ensuring a safe, fun, and engaging environment for children while maintaining high service standards and supervising the Kids Club team.<br><br>Qualifications<br><br>Education: Diploma in Child Care, Education, or Hospitality<br><br>Experience: 2–4 years in Kids Club or child-related role with supervisory experience

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview Pepsico is one of the world’s leading food &amp; beverage companies in the world. In our Global design team we count over 180 designers and thinkers from world class agencies and fortune 500 companies. Brand Designers in PepsiCo is very hands-on. We make stuff, work with Designers, Brand teams , consumer insights, Media,Ecommerce teams and engineers. We’re especially fond of quick thinkers, problem solvers and good communicators with a well-developed sense of form, proportion, color and materials both for graphic and product executions. If that’s you, please keep reading. Website : http://design.pepsico.com/ IG : https://www.instagram.com/pepsico_design/ Responsibilities The Sr Brand Designer is responsible for execution of comprehensive brand design and graphic design projects within Beverage for Egypt. Successful candidates will demonstrate superior ability to drive design thinking from ideation thru concept development, refinement, and execution. Creating high quality brand design solutions by directly executing design and leveraging internal/external design resources. The Designer must be able to sketch and articulate his/her creative thinking. The main objective of this role is to execute major brand design projects across a specific product portfolio. This means planning, organizing, and implementing consistent design principles and production processes to ensure that the design/production guardrails are met. Brand Design Assoc Manager Takes ownership of the visual identity for specific brands in the portfolio, working in collaboration with the Design director, Brand teams, insights teams and global design team while leading design team member. Generates creative design proposals (visions, scenarios, concepts) in order to visualize the desired output and share it with internal and external team members. Participates in research activities and effectively translates customer needs into actionable design requirements. Execute those requirements into design solutions to be leveraged across touchpints. Responsible for driving to final design recommendations, decisions and design approval to enable artwork execution / production phases. Ensure thorough consideration of all project variables and that the final solution will perform as planned Qualifications • 8+ years of deep brand design experience Graphic designer Degree or similar • Tangible understanding of digital ecosystem • Extraordinary design taste and skill • Extraordinary ability in using the Adobe Creative Suite software ( 3D software is a Plus) • Strong project management and design management skills • Ability to work in dynamic work environment; is comfortable with risk and uncertainty • Can effectively influence senior levels in the organization across brands and functions • Effectively communicates (verbally and written) with internal and external stakeholder • Across all levels • Works well with others to deliver results; keeps others informed to avoid unnecessary surprises • Proficiency in oral and written English ( is a plus) • Capability to develop and visualize concepts through hand sketching or computer software • An incurable curiosity relating to all design things • Great passion for new and creative trends • Highly collaborative • Team oriented, brainstorming sessions or presenting in front of other team members • Ability to work smoothly with a fast-paced interdisciplinary team. • Demonstrate clear “point of view” relating to their design • Agency and project management skills • Open and optimistic with entrepreneurship • Can work under pressure</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Associate Director - Operations (Egypt)<br><p>Job Description</p><br><br><p><span><b>Responsibilities</b></span></p><br><br><ul><li><span>Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results</span></li></ul><br><ul><li><span>Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength</span></li></ul><br><ul><li><span>Drive continuous operating improvements and quality performance of site metrics such as quality, CSAT, client satisfaction, productivity, staffing, training, attrition, and costs</span></li></ul><br><ul><li><span>Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand</span></li></ul><br><ul><li><span>Drive recruitment, selection, and retention of highly qualified internal and external candidates</span></li></ul><br><ul><li><span>Manage department resources and provide leadership to ensure that production and quality work meets company goals</span></li></ul><br><ul><li><span>Actively support growth and expansion initiatives, proactively work with existing and new clients, manage expectations, and align them with overall business goals</span></li></ul><br><ul><li><span>Participate with cross-functional departments in strategic decisions designed to meet quality and service goals</span></li></ul><br><ul><li><span>Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions</span></li></ul><br><ul><li><span>Set plans to overcome industry challenges and seek opportunities internally and externally.</span></li></ul><br><ul><li><span>Direct system implementations that capture and report service metrics.</span></li></ul><br><ul><li><span>Support designing, building and implementation of new new business</span></li></ul><br><ul><li><span>Responsible for the financial performance by managing departmental budgets and costs, forecasting revenues and expenses, ensuring that the department is operating within its budget, and communicating financial information to the company's senior management</span></li></ul><br><ul><li><span>Responsible for the overall satisfaction and well-being of the employees within Operations department by setting policies and programs that support employee engagement, development, and retention, and creating a positive work environment.</span></li></ul><br><ul><li><span>Identify and solve any escalated issues that may negatively impact customer satisfaction and collaborate with other departments to ensure customers receive a consistent, high-quality experience.</span></li></ul><br><ul><li><span>Facing local/global clients from a senior leadership perspective to manage their expectation and fulfill our promise as best in class service</span></li></ul><br><ul><li><span>Support technology and innovation driven service approach</span></li></ul><br><ul><li><span>Perform other job-related and responsibilities as assigned by direct manager.</span></li></ul><br><p><b><span>Core Competencies</span></b></p><br><br><ul><li><span>Act as escalations point of contact with the client and proactively maintain regular engagement with key contacts to align with the client expectations and promote company growth.</span></li></ul><br><ul><li><span>Oversee, analyze, and evaluate all aspects of operations policies, procedures and initiatives.</span></li></ul><br><ul><li><span>Present company image to employees, customers, and community positively.</span></li></ul><br><ul><li><span>Direct, motivate and inspire the relevant operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction.</span></li></ul><br><ul><li><span>Manage succession planning in partnership with talent management to ensure key roles are filled and individual talent is recognized.</span></li></ul><br><ul><li><span>Conduct performance evaluation for team members and oversee all operations performance evaluations and feedbacks.</span></li></ul><br><ul><li><span>Manage operations related direct and indirect resource decision making and planning.</span></li></ul><br><ul><li><span>Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement and develop service level standard.</span></li></ul><br><p><b><span>Interpersonal Competencies</span></b></p><br><br><ul><li><span>Cultural Awareness</span></li></ul><br><ul><li><span>Client relationship management </span></li></ul><br><ul><li><span>Conflict Management</span></li></ul><br><ul><li><span>Growth focus</span></li></ul><br><ul><li><span>Result Focus</span></li></ul><br><ul><li><span>Analytical Skills</span></li></ul><br><ul><li><span>Negotiation &amp; Persuasion</span></li></ul><br><ul><li><span>Financial Awareness</span></li></ul><br><ul><li><span>Presentation Skills</span></li></ul><br><ul><li><span>Leadership Skills</span></li></ul><br><p><b><span>Candidate Criteria:</span></b></p><br><br><br><p>8-10 years' experience managing large, scaled teams in BPO industry</p><br><br><p>Corp Experience</p><br><br><p>Ability managing multiple global clients</p><br><br><br><br><br><br><p>Location:</p><br><br>EGY Cairo - Building F16<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Develop and implement the annual Learning &amp; Development strategy for the Food &amp; Beverage division in alignment with business objectives and brand standards.</li><li>Conduct onboarding and departmental orientation programs for all new Food &amp; Beverage associates.</li><li>Develop and execute annual training calendars for all Food &amp; Beverage outlets.</li><li>Design, deliver, and evaluate training programs covering service standards, sequence of service, product knowledge, menu knowledge, beverage knowledge, wine service, upselling, guest engagement, and operational excellence.</li><li>Coordinate and conduct On-the-Job Training (OJT) and coaching sessions to improve employees' knowledge, skills, and performance.</li><li>Partner with the Food &amp; Beverage Director, Executive Chef, Outlet Managers, and Supervisors to identify training needs and address performance gaps.</li><li>Develop and maintain Food &amp; Beverage Standard Operating Procedures (SOPs), training manuals, presentations, training videos, and learning materials.</li><li>Conduct regular service observations, training audits, and operational assessments to ensure compliance with brand standards and service excellence.</li><li>Evaluate the effectiveness of training programs through assessments, practical evaluations, guest satisfaction results, mystery shopper reports, and operational performance indicators.</li><li>Monitor employees' progress after training and provide individual coaching and development plans where required.</li><li>Deliver mandatory Food Safety, HACCP, hygiene, allergen awareness, sanitation, and workplace safety training in compliance with local regulations and company standards.</li><li>Ensure all Food &amp; Beverage associates complete mandatory and brand-required certification programs within the required timelines.</li><li>Support outlet openings, new menu launches, seasonal promotions, and special events by developing and delivering relevant training programs.</li><li>Monitor departmental training records, attendance, certifications, and compliance using the Learning Management System (LMS) where applicable.</li><li>Develop departmental trainers by coaching supervisors and managers on effective training and facilitation techniques.</li><li>Conduct Train-the-Trainer programs to strengthen the department's internal training capabilities.</li><li>Review guest satisfaction surveys, online reviews, and operational feedback to identify training opportunities and improve the guest experience.</li><li>Measure training effectiveness using departmental KPIs, including guest satisfaction, service quality, upselling performance, training completion, compliance scores, and operational audits.</li><li>Support succession planning by identifying high-potential associates and preparing individual development plans for future leadership positions.</li><li>Promote a culture of continuous learning, engagement, accountability, and operational excellence throughout the Food &amp; Beverage division.</li><li>Ensure compliance with Quality Management Systems (QMS), Food Safety Management Systems (FSMS), company policies, and brand standards.</li><li>Support sustainability initiatives by promoting responsible resource consumption, waste reduction, energy conservation, and environmentally responsible practices within Food &amp; Beverage operations.</li><li>Perform any additional duties assigned by hotel management that are consistent with the responsibilities of the Learning &amp; Development Manager – Food &amp; Beverage.</li></ul><br>Qualifications<br><br><ul><li><strong>Education</strong>: Bachelor Degree in related field</li><li><strong>Experience:</strong> 5 years work experience in Training Department</li><li><strong>Foreign Language:</strong> Outstanding level of English</li><li><strong>Courses and Training:</strong> Prior attendance in courses and seminars in the field.</li><li><strong>Computer Literacy:</strong> Excellent computer skills</li><li><strong>Special Qualifications: </strong>Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Overview of the role</h4> <p>The Associate Director of Property Management is responsible for governing and enhancing community services across all aspects including property and tenant management, administration, and communication with tenants and regulatory authorities. This role involves overseeing key document development like community rules and tenant guidelines, ensuring smooth tenant onboarding and moves. Success in this position involves achieving financial targets, maintaining high occupancy rates, and driving operational efficiency and resident satisfaction.</p> <h4>What you will do</h4> <strong>Property management</strong><br> <ul> <li>Oversee the management of RESICOM+ properties within CFC to achieve and maintain target EBITDA margins for residential and business district properties.</li> <li>Fully responsible for the P&L of the city, including budgeting, forecasting, and maintaining the EBITDA owner role.</li> <li>Drive a long-term commercial strategy of revenue generation through innovative rate-card services and concepts.</li> <li>Manage office tenants and owners in the business district and podium buildings to achieve high occupancy rates not less than 85%.</li> <li>Lead the overall set-up and management of community services department, establishing policies, procedures, guidelines, documentation, and processes.</li> <li>Ensure compliance with legal/statutory requirements, professional duties, responsibilities, and obligations.</li> </ul> <strong>Financial management</strong><br> <ul> <li>Take overall responsibility for financial management of community services, including budget management and implementation of a successful service charge model.</li> <li>Implement cost-saving measures to reduce operating expenses by 5 to 8%.</li> <li>Operational and management excellence to increase resident satisfaction by 15% through improved community programs and services.</li> </ul> <strong>Tenant coordination</strong><br> <ul> <li>Efficiently coordinate tenants' processes and ensure fit-out quality assurance to achieve contractual target operating dates.</li> <li>Implement a preventive maintenance program to reduce reactive maintenance costs and achieve high levels of tenant satisfaction related to property maintenance.</li> <li>Research and continuously evaluate community services against local and international market leaders to ensure best practices and occupancy growth.</li> </ul> <strong>Marketing and community engagement</strong><br> <ul> <li>Coach and manage a full marketing calendar to keep communities activated, executing a community engagement/internal communications plan.</li> <li>Lead initiatives in 2024 aimed at generating specific revenue and number engagement initiatives.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Property & community management</li> <li>Revenue generation</li> <li>Strategic thinking</li> <li>Communication skills</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Bachelor’s degree in a related field.</li> <li>15–20 years of experience in property management or a related field.</li> <li>Certified Property Manager (CPM), Accredited Residential Manager (ARM), or other industry-relevant certifications.</li> <li>In-depth knowledge of budget management and operational cost efficiency.</li> </ul></p><p></p>