Academic Staff in Egypt

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Learning & facilitation</h4> <ul> <li>Review the learning needs analysis for the hotel(s) prior to the budget</li> <li>Review with the hotel(s) the implementation and facilitation of a hotel(s) training plan and budget that is aligned with the hotel’s goals and strategic plan</li> <li>Follow-up on all training activities within the hotel(s)</li> <li>Ensure the hotel(s) are 100% compliant with all Ennismore compliance training</li> <li>Ensure coordination and delivery of training programs of all internal providers</li> <li>Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked</li> <li>Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance and support of junior-, mid-level- and senior leaders</li> <li>Support the quality and learning manager in the development of departmental trainers as required</li> <li>See where synergies can be made with regards to training programmes</li> <li>Participate in regional meetings/workshops and ensure such activities are rolled out as required in the hotel(s)</li> <li>Manage the Connect portal, Ennismore Learning (LMS) and Ennismore Lobby and ensure colleague completion of all required training</li> <li>Supervise the completion of compliance training i.e., Ennismore Way, Anti-Bribery, Antitrust, GDPR, Fire Safety, School of Change, Sustainability, First Aid</li> <li>Review how cross training is used in the hotel(s) and see if there can be a way to do multi-property training</li> <li>Able to facilitate training to all levels in the hotel(s)</li> <li>Act as a champion of the creation of a learning culture</li> <li>Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Connect, Ennismore Learning and Ennismore Lobby to create reports, can analyse and interpret this data to share with key stakeholders. Uses data for decision-making.</li> </ul> <h4>Talent development & performance management</h4> <ul> <li>Assist with the bi-annual talent review process in conjunction with the department heads and ensure associated documentation is maintained to the required standard</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for department heads and in turn their teams</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised</li> <li>For all supervisory and managerial positions have a transparent development programme in place in conjunction with the people and culture leader</li> <li>Development of indirect reports to give them ongoing feedback and development</li> </ul> <h4>People & culture</h4> <h4>Employee engagement and communications</h4> <p>Strive to increase employees’ engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (CultureAmp) and People & Culture Audit.</p> <p>Ensure the Employee Engagement Survey Champions for the hotel/departmental action plans in order to increase employees engagement and improve engagement scores year on year.</p> <p>Represent the organization as an exemplary ambassador of the Ennismore culture.</p> <h4>Finance</h4> <ul> <li>Plan the activities and understand how the contribution of the role will impact the performance of the hotel(s)</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate</li> <li>Always exercise sound judgment and integrity to ensure confidentiality of protected information</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree or master’s degree from a reputable hospitality or business school preferred in hospitality or business administration, psychology, education, human resources management (or equivalent)</li> <li>Minimum 7 years of total experience ideally with strong operations background</li> <li>At least 4 years of experience in a leadership role</li> <li>High degree of professionalism with strong understanding of hotel operations and business acumen</li> <li>Excellent reading, writing and oral proficiency in English language</li> <li>Strong working knowledge of digital tools</li> <li>Strong leadership, interpersonal and training skills</li> <li>Excellent communication and customer contact skills</li> <li>Results and service oriented with an eye for details</li> <li>Ability to multi-task, work well in stressful and high-pressure situations</li> <li>A motivator and self-starter</li> <li>Well-presented and professionally always groomed</li> </ul> <h4>Additional information</h4> <p>Your team and working environment:</p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Job purpose</h4> <p>The community manager is responsible for managing the day-to-day operations, customer experience, and commercial performance of the assigned Edge Innovation Center location. The role ensures smooth branch operations, high member satisfaction, workspace readiness, and achievement of occupancy and revenue targets while creating a professional and engaging community environment. The position acts as the main point of contact for members, visitors, and partners and plays a key role in maintaining operational excellence and a positive customer journey.</p> <h4>Key duties & responsibilities</h4> <ul> <li>Manage the daily operations of the assigned Edge Innovation Center branch and ensure smooth service delivery.</li> <li>Ensure the workspace is fully operational, clean, safe, and aligned with company standards at all times.</li> <li>Handle member onboarding, inquiries, complaints, and escalation management professionally and promptly.</li> <li>Support occupancy growth by conducting center tours, following up on leads, and supporting membership sales activities.</li> <li>Coordinate meeting room bookings, event space usage, and member requests efficiently.</li> <li>Monitor branch KPIs including occupancy, customer satisfaction, utilization, and operational compliance.</li> <li>Supervise reception, housekeeping, and on-site support staff to ensure high service standards.</li> <li>Build a strong community culture by organizing engagement activities, networking opportunities, and member communications.</li> <li>Coordinate with internal departments (Sales, Facilities, IT, Finance, HR) to resolve operational issues and ensure business continuity.</li> <li>Prepare operational reports, branch updates, incident reports, and monthly performance summaries for the Operations Manager.</li> </ul> <h4>Technical skills</h4> <ul> <li>Workspace / branch operations management</li> <li>Customer service and complaint handling</li> <li>Sales support and lead follow-up</li> <li>Event and meeting room coordination</li> <li>Reporting and KPI tracking</li> <li>Microsoft Office (Excel, PowerPoint, Outlook)</li> <li>CRM and booking systems knowledge</li> <li>Basic facilities and vendor coordination</li> <li>Cash handling and invoicing awareness</li> <li>Health & safety compliance awareness</li> </ul> <h4>Skills description</h4> <ul> <li>Customer-centric mindset</li> <li>Strong communication and presentation skills</li> <li>Relationship building</li> <li>Problem-solving and decision-making</li> <li>Ownership and accountability</li> <li>Team coordination and supervision</li> <li>Adaptability and multitasking</li> <li>Attention to detail</li> <li>Conflict handling and emotional intelligence</li> <li>Professional appearance and conduct</li> <li>Time management and organization</li> <li>Ability to work under pressure</li> </ul></p><p></p>

Company Description Leader for Insurance Brokerage (LIB) is an Egyptian insurance brokerage company established under Egyptian Insurance Law No. 10 of 1980 and has been operating since April 2017. LIB is a member of the Egyptian Financial Supervisory Authority (EFSA) and the Egyptian Insurance Brokers Association (EIBA), with fully Egyptian capital. The company provides insurance, advisory, and risk management services to clients across industries including retail, manufacturing, financial services, healthcare, communications, energy, transportation, and consumer sectors. LIB supports businesses and individuals with risk identification, policy selection, risk minimization, and claims administration. The company is driven by a client-focused philosophy, aiming to exceed expectations and build confidence through professional, trusted insurance consulting.<br>Role Description The Telesales – Insurance Renewal role is a full-time, on-site position based in Giza. The role involves contacting existing clients by phone to explain renewal options, confirm policy details, and encourage timely renewal of insurance coverage. Daily tasks include handling inbound and outbound calls, responding to inquiries about policies and benefits, and providing clear information to support client decisions. The role requires documenting all interactions in the system, following up on pending renewals, and liaising with internal teams to resolve client issues or clarify policy terms. The telesales professional is expected to meet renewal targets, adhere to company procedures, and maintain a high standard of customer service and professionalism.<br>Qualifications<br> Strong Sales skills with a focus on telesales and insurance renewal, including the ability to meet and exceed set targets. Excellent Communication and Customer Service abilities to handle inquiries, explain policy details clearly, and build client trust. Experience in Customer Support, including managing calls, resolving issues, and maintaining accurate records of client interactions. Ability to participate in and benefit from Training programs related to insurance products, telesales techniques, and company processes. Prior experience in insurance, financial services, or call center environments is an advantage. Good command of spoken and written Arabic; proficiency in English is a plus. Comfortable working with CRM or call management systems and basic office software. Minimum high school diploma; a degree in business, finance, or a related field is beneficial.

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company serves key government and commercial clients in 10 languages from sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. Xceed offers a wide range of services, including inbound and outbound support, back office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization is widely recognized with multiple international awards for outsourcing excellence, customer experience, sustainability, impact sourcing, and diversity, equity, and inclusion. Xceed also maintains several globally respected certifications in service quality, business continuity, information security, and occupational health and safety.<br>Role Description The Quality Center GSM Account role is a full-time, on-site position based in Cairo. The team member monitors and evaluates interactions and processes related to the GSM account to ensure compliance with quality standards and client requirements. Daily tasks include performing quality audits, documenting findings, preparing reports, and providing feedback and recommendations to improve performance and customer experience. The role involves collaborating with team leaders and operations staff to address quality issues, track corrective actions, and support continuous improvement initiatives. The position also requires using analytical tools and guidelines to identify trends, highlight risks, and contribute to training and coaching efforts, with communication conducted in English at a B1+ level.<br>Qualifications<br> <br>Strong analytical skills, including the ability to interpret data, identify patterns, and draw actionable insights. Proficiency in quality assurance to monitor performance, verify adherence to standards, and support process improvements. Experience in quality auditing, including conducting evaluations, documenting findings, and following up on corrective actions. Effective communication skills to deliver clear feedback, prepare concise reports, and collaborate with stakeholders in English (B1+ level or higher). Previous experience in contact center, BPO, or customer service environments is preferred. Familiarity with GSM or telecommunications accounts is an advantage. Ability to work on-site in Cairo, manage time effectively, and handle multiple tasks with attention to detail. Relevant education in business, communications, quality management, or a related field is beneficial.

Company Description SKY Holding is a diversified group of companies in Egypt with an annual turnover of $300 million and more than 600 team members serving stakeholders across multiple sectors. The group operates eight business lines, including finance, leasing, insurance, business services, marketing solutions, and automotive services, with over 15 branches nationwide. SKY Holding’s Vision 2030 is to become a comprehensive financial and non-financial investment group supporting sustained growth. Its mission focuses on unleashing people’s potential, enabling business expansion, and elevating technological capabilities. The organization is guided by core values of teamwork, ownership, trust, respect, and integrity in all business relationships and decisions.<br>Role Description This is a full-time, on-site Property Consultant role based in Qesm El Maadi. The Property Consultant will support clients in buying, selling, and leasing properties by conducting property viewings, presenting suitable options, and providing accurate market information. Daily responsibilities include maintaining an updated portfolio of listings, responding to inquiries, qualifying leads, and advising clients on pricing, legal requirements, and documentation. The role involves preparing proposals, coordinating with internal teams and external partners, and following up throughout the transaction cycle to ensure a smooth closing. The Property Consultant will also monitor market trends, gather competitor insights, and contribute to sales and marketing activities to achieve individual and team targets.<br>Qualifications<br> Strong client-facing skills, including active listening, negotiation, and the ability to build long-term relationships. Sales and business development capabilities, such as lead generation, opportunity qualification, and closing property transactions. Knowledge of real estate market dynamics, basic property valuation, and local regulations related to buying, selling, and leasing. Solid communication skills in English and Arabic, with the ability to prepare clear presentations, proposals, and reports. Comfort with technology and digital tools, including CRM systems, property listing platforms, and office productivity software. Ability to work on-site in Qesm El Maadi, manage time effectively, and handle multiple clients and properties simultaneously. Prior experience in real estate, sales, or customer service is highly beneficial. Bachelor’s degree in Business, Commerce, Marketing, or a related field is preferred.

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><b>About BDP International:</b></span></span></p><br> <p><span><span>BDP International, a member of the PSA Group, is a leading provider of global, integrated supply chain, transportation and logistics solutions. The company was founded in 1966 by Richard Bolte Sr. with global headquarters in Philadelphia, Pennsylvania. Now, BDP employs more than 5,400 people worldwide and operates freight logistics centers worldwide through a global network of wholly owned offices, joint ventures, and affiliates in 133 countries. </span></span></p><br> <p><span><span>BDP serves more than 5,000 customers, including some of the world's leading multinational companies. Clients include: Arkema, Dow, DuPont, HARMAN, The Hershey Company, and more.</span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>SCOPE: </span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Effective coordination</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> and execution of airfreight operations and pricing in line with the PSA BDP standard procedure. </span></span></span></span></span></span></span></span></span></span></span></p><br> <p><strong>Main responsibilities:</strong></p><br> <p><span><span><span><span><span><span><span><span><span><span>Pricing</span></span></span></span></span></span></span> </span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Airfreight rate negotiation with airline , GSA , Origin offices, Agents…</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>etc</span></span></span></span></span></span></span></span> </span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Preparing quotation to the client including freight and insurance (if required) and follow-up</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Monitor and data maintenance of quotations and win-loss ratio</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Keep track record for airline contract rates (validity/expiry) </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Maintain healthy relation with Carrier , GSA , partners . </span></span></span></span></span></span></span></span></span></span></span><br> <p><span><span><span><span><span><span><span><span><span><span><span>Operation</span></span></span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Correct execution of airway bill ,Coordinating with the Ground Handling agent &amp; Carriers for cargo acceptance and handover process .</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Execution of customs clearance in accordance with Egypt&nbsp; customs rules and regulations including customs inspection .&nbsp; </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Coordinating with customer and dispatch team for cargo pickup . </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Ensure cargo proper packing &amp; labeling according with carrier , commodity &amp; destination requirement </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>On time creation of Job Costing Sheet once full delivery is done to finance for invoicing</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Alert and update the shipment details on PSA BDP system</span></span></span></span></span></span></span></span></span></span></span><br> <p><span><span><span><span><span><span><span><span><span><span><span>Customer Service</span></span></span></span></span></span></span></span></span></span></span></p><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Ensure on time update of cargo status to customer</span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Understand customer’s requirement and instruction ( </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>i.e</span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> DTC , DTD , description of goods </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>etc</span></span></span></span></span></span></span></span> </span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>Inform customer with the export clearance requirements prior to cargo pickup . </span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span>•</span></span></span></span><span><span><span><span><span><span><span><span>On time invoicing of customer,48 hours after cargo delivery . </span></span></span></span></span></span></span></span></span></span></span><br> <br><br> <p><strong>Job Requirements&nbsp;</strong></p><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>+</span></span></span></span></span></span></span><span><span><span><span><span><span><span>5</span></span></span></span></span></span></span><span><span><span><span><span><span><span> years experience </span></span></span></span></span></span></span><span><span><span><span><span><span><span>in</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> airfreight Export/Import operations with knowledge MTS system, customs procedure , DGR basis, ground handling agent &amp; carrier communication . </span></span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>College/University</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> graduate</span></span></span></span></span></span></span></span></span></span></span></span><br> <span><span><span><span><span><span><span><span>∙</span></span></span></span><span><span><span><span><span><span><span>Computer literacy with Microsoft Software applications</span></span></span></span></span></span></span><span><span><span><span><span><span><span>, MS</span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> Excel expertise .</span></span></span></span></span></span></span></span></span></span></span></span><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li><p>Setting realistic, measurable targets for sales and marketing teams</p><br></li><li><p>Creating short-term and long-term plans for revenue growth</p><br></li><li><p>Conducting market research and competitor analysis to inform strategy adjustments</p><br></li><li><p>Creating and overseeing sales and marketing budgets</p><br></li><li><p>Allocating resources effectively across various initiatives</p><br></li><li><p>Analyzing return on investment for marketing campaigns and sales efforts</p><br></li><li><p>Conducting thorough market research to identify opportunities and trends</p><br></li><li><p>Analyzing competitor strategies and market positioning</p><br></li><li><p>Using data to inform decision-making and strategy adjustments</p><br></li><li><p>Collaborating with product teams to align offerings with market demand</p><br></li><li><p>Providing input on pricing strategies and product positioning</p><br></li><li><p>Identifying new market opportunities for existing products or services</p><br></li></ul><br>Qualifications<br><br><ul><li>A Bachelor’s degree in Hotel Management or Business Administration or equivalent is preferred</li><li>The ability to thrive in a fast-paced work environment, and to juggle multiple projects simultaneously while meeting deadlines</li><li>+5 Years experience as Sales and Marketing' hotel management preferably within Luxury atmosphere</li><li>Must have strong negotiation, strategic, and analytical skills</li><li>Experience with a full go-to-market cycle: positioning, demand gen, sales enablement, and post-close feedback loop</li><li>Experience managing staff, and building teams that effectively collaborate with senior staff, the Board, and executive management in a fast-paced, creatively-driven organization</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Fluency in English<br>additional languages are a plus<br>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>The <strong>Assistant Quality Manager</strong> plays a key supporting role in implementing, maintaining, and continuously improving quality and sustainability systems across the resort. Reporting directly to the General Manager, this position assists in driving compliance with internal standards, Egyptian regulations, and international certifications, while supporting sustainability initiatives that enhance operational efficiency and environmental responsibility.</p><br><p>This role is ideal for a detail-oriented professional with strong analytical skills, hands-on operational awareness, and a passion for quality excellence and sustainable hospitality practices.</p><br><p>Key Responsibilities</p><br><p>Quality Management Support</p><br><ul><li>Assist in the implementation, maintenance, and monitoring of Quality Management Systems (QMS) and Environmental Management Systems (EMS),&nbsp;</li><li>Support internal audits, inspections, and compliance checks; help document findings and follow up on corrective and preventive actions (CAPA)</li><li>Assist in analyzing operational data, guest feedback, and performance indicators to identify trends and improvement opportunities</li></ul><p>Sustainability &amp; Environmental Initiatives</p><br><ul><li>Assist in executing sustainability programs related to waste management, energy efficiency, water conservation, and resource optimization</li><li>Support monitoring of environmental performance metrics and sustainability KPIs</li></ul><p>Training &amp; Communication</p><br><ul><li>Support the development and delivery of training programs on quality standards, sustainability practices, and compliance requirements</li><li>Assist in raising awareness among employees about quality, environmental responsibility, and continuous improvement culture</li><li>Prepare draft reports, dashboards, and presentations on quality and sustainability performance for management review</li></ul><p>Compliance &amp; Coordination</p><br><ul><li>Support coordination with external auditors, consultants, and regulatory bodies as directed by the Manager</li><li>Assist in maintaining proper documentation, records, and certification requirements</li><li>Help identify potential quality or environmental risks and escalate issues proactively</li></ul><br>Qualifications<br><br><p>Skills and Competencies:<br>Strong analytical and problem-solving skills.<br>Excellent attention to detail.<br>Proficient in data analysis and reporting.<br>Good communication and teamwork abilities.<br>Ability to work independently and manage time effectively.</p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Overseeing the maintenance and repair planning to ensure the hotel building is safe and efficiently maintained.<br> Ensuring safety, security, and compliance are maintained at the highest levels.<br> Providing water, heat, lighting, and power for the entire hotel.<br> Ensuring all safety rules and regulations are complied with and reporting progress to the Director of Engineering.<br> Develops and implements administrative standards, procedures, and guidelines to ensure consistency, safety, and prompt service to internal and external guests.<br> Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.<br> Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.<br> Supervises the day-to-day operations of Engineering and related departments.<br> Ensures by spot checks that preventative maintenance program is followed as it is implemented.<br> Places orders for routine maintenance items.<br> Be a member of the Health and Safety program of the hotel and make sure rules, regulations, and policies are being followed by colleagues.</p> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in Engineering</li> <li>Minimum 3 years' experience in maintenance engineering within the hospitality industry</li> <li>Strong leadership skills with previous experience managing a team</li> <li>First Aid Certificate</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Overseeing&nbsp;the&nbsp;maintenance&nbsp;and&nbsp;repair&nbsp;planning&nbsp;to&nbsp;ensure&nbsp;the&nbsp;hotel&nbsp;building&nbsp;is&nbsp;safe&nbsp;and&nbsp;efficiently&nbsp;maintained.</li><li>Ensuring&nbsp;safety,&nbsp;security,&nbsp;and&nbsp;compliance&nbsp;are&nbsp;maintained&nbsp;at&nbsp;the&nbsp;highest&nbsp;levels.</li><li>Providing&nbsp;water,&nbsp;heat,&nbsp;lighting,&nbsp;and&nbsp;power&nbsp;for&nbsp;the&nbsp;entire&nbsp;hotel.</li><li>Ensuring&nbsp;all&nbsp;safety&nbsp;rules&nbsp;and&nbsp;regulations&nbsp;are&nbsp;complied&nbsp;with&nbsp;and&nbsp;reporting&nbsp;progress&nbsp;to&nbsp;the&nbsp;Director of Engineering.</li><li>Develops and implements administrative standards, procedures, and guidelines to ensure consistency, safety, and prompt service to internal and external guests</li><li>Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.</li><li>Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.</li><li>Supervises the day-to-day operations of Engineering and related departments.</li><li>Ensures by spot checks that preventative maintenance program is followed as it is implemented</li><li>Places orders for routine maintenance items</li><li>Be a member of the Health and Safety program of the hotel and make sure rules, regulations, and policies are being followed by colleagues</li></ul><br>Qualifications<br><br><ul><li>Bachelor's degree in engineering&nbsp;</li><li>+3 years' experience in maintenance Engineering into Hospitality industry</li><li>&nbsp;Strong Leadership skills with&nbsp;previous experience of managing a team</li><li>First Aid Certificate&nbsp;</li></ul><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Fluency in English<br>additional languages are a plus<br>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a dedicated and efficient Stewarding Attendant to join our team in Cairo, Egypt. As a Stewarding Attendant, you will play a crucial role in maintaining the cleanliness and organization of our kitchen and dining areas, ensuring a smooth operation and exceptional guest experience.</p><br><ul><li>Operate and maintain dishwashing machines, ensuring proper detergent levels and water temperature</li><li>Clean, sanitize, and organize kitchen equipment, utensils, and dining ware</li><li>Assist in polishing silverware and copperware as needed</li><li>Maintain a clean, tidy, and dry work area at all times</li><li>Support the kitchen team during banquet events by washing dishes and managing high-volume periods</li><li>Implement proper procedures for handling machinery, including wearing appropriate safety gear</li><li>Set up decoy systems for soiled dishes and prepare detergent solutions for cutlery soaking</li><li>Report any damaged or faulty equipment to the Steward Supervisor</li><li>Ensure compliance with sanitation and hygiene standards in all tasks</li><li>Collaborate with kitchen and dining staff to maintain an efficient workflow</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent (preferred)</li><li>Minimum 1 year of experience in a similar role, preferably in a hotel or restaurant setting</li><li>Proficiency in English, with good reading, writing, and oral communication skills</li><li>Knowledge of proper sanitation and hygiene practices in food service environments</li><li>Physical stamina and ability to stand for extended periods</li><li>Excellent attention to detail in cleaning and maintaining equipment</li><li>Ability to work efficiently in a fast-paced environment</li><li>Strong team player with a positive attitude</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Basic understanding of kitchen operations and food safety principles</li><li>Ability to follow instructions and adhere to standard operating procedures</li><li>Proficiency in additional languages is a plus</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>To guard our guests' life against drowning in pool or beach.</li> <li>Continuous monitoring for hotel pool and beach and make all hotel signs in his area updated.</li> <li>Have a governmental certificate in lifeguard updated and renew it.</li> <li>Informing his management to prepare reports for any hazard situations during his shift.</li> <li>To be aware of and have enough knowledge about first aid and how to deal with drowning cases.</li> <li>To be flexible in assisting around different areas of the club and to perform any other tasks assigned by your management.</li> <li>Operates a quality professional fitness program carrying out fitness testing, evaluations, program design, and fitness instruction.</li> <li>To be aware of hotel’s health, safety and hygiene policies.</li> <li>Ensure all safety and cleaning standards are maintained throughout the club.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a vocational college diploma.</li> <li>Experience: At least 2 years of related work experience.</li> <li>Foreign language: Sufficient level of English and Arabic to communicate effectively with guests and employees.</li> <li>Courses and training: Professional trainings and seminars and professional certification.</li> <li>Computer literacy: Not required.</li> <li>Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Oversee the preparation and presentation of banquet dishes, ensuring timely service and adherence to quality standards.</li> <li>Collaborate with the executive chef to design and customize menus for various events, considering dietary restrictions and guest preferences.</li> <li>Collaborate with event planners and clients to understand their specific food preferences and dietary requirements.</li> <li>Supervise and train kitchen staff, ensuring efficient workflow and compliance with health and safety regulations.</li> <li>Manage inventory levels, order supplies, and maintain proper storage and rotation of food items to minimize waste.</li> <li>Ensure that all food is prepared according to recipes and presentation standards, maintaining consistency and quality across all dishes.</li> <li>Ensure proper food temperatures when cooking and proper storage afterward.</li> <li>Address any issues that arise during events, such as staffing shortages or last-minute menu changes, to ensure smooth operations.</li> </ul> <h4>Qualifications</h4> <ul> <li>3-5 years of experience in a professional kitchen, with a focus on large-scale food preparation and event coordination in luxury hospitality.</li> <li>Knowledge of health and safety standards / related certificate is preferred.</li> <li>Strong leadership, communication, and organizational skills are essential for managing a team and coordinating multiple tasks under pressure.</li> <li>Experience is an asset.</li> <li>Prior experience working with Opera or a related system.</li> <li>Fluency in English.</li> <li>Additional languages are a plus.</li> </ul> <h4>Additional information</h4> <p>Your team and working environment:</p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Tax<br><b>Industry/Sector</b><br>Not Applicable<br><b>Specialism</b><br>TRS Consulting<br><b>Management Level</b><br>Associate<br><b>Job Description &amp; Summary</b><br>A career in our Tax Accounting practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever changing tax specialties. You'll advise clients on their local and overseas tax affairs, while acting as a strategic consultant related to business analysis, managing indirect taxes, dispute resolution, and global enterprise tax solutions.<br>Our team provides our clients with customised tax solutions and tax accounting advice based on their niche and business need. You'll support the team with deferred tax validation projects, remediation and restatement, tax basis balance sheets and financial statement carve out preparation.<br>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.<br>As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:<br><ul><li>Invite and give in the moment feedback in a constructive manner.</li><li>Share and collaborate effectively with others.</li><li>Identify and make suggestions for improvements when problems and/or opportunities arise.</li><li>Handle, manipulate and analyse data and information responsibly.</li><li>Follow risk management and compliance procedures.</li><li>Keep up-to-date with developments in area of specialism.</li><li>Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.</li><li>Build and maintain an internal and external network.</li><li>Seek opportunities to learn about how PwC works as a global network of firms.</li><li>Uphold the firm's code of ethics and business conduct.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>Yes<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>Can you stay one step ahead of maintenance challenges to make our guests’ safety and comfort your number one priority? We’re searching for a Maintenance Engineer that goes further to make sure his team always puts safety first.</span></span></p><br><p><span><span><strong>A little taste of your day-to-day</strong></span></span></p><br><p><span><span>Every day is different, but you’ll mostly be:</span></span></p><br><ul><li><p><span><span>Managing daily maintenance needs to ensure the right team is always on the right task</span></span></p><br></li><li><p><span><span>Carrying out a preventative maintenance programme that creates a safe, secure and comfortable environment for our guests to enjoy</span></span></p><br></li><li><p><span><span>Helping to prepare the departmental budget and keeping tight control of expenses</span></span></p><br></li><li><p><span><span>Leading hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget</span></span></p><br></li><li><p><span><span>Maintaining good working relationships with outside contractors</span></span></p><br></li></ul><p><span><span><strong>What we need from you</strong></span></span></p><br><ul><li><p><span><span>Minimum 5 years of experience in general building maintenance and construction&nbsp;</span></span></p><br></li><li><p><span><span>Bachelor Degree in Engineering - Civil/ Architecture&nbsp;</span></span></p><br></li><li><p><span><span>Professional certification and licence&nbsp;</span></span></p><br></li><li><p><span><span>Hotel experience preferred.</span></span></p><br></li></ul><p><span><span><strong>What</strong></span></span><span><span><strong>&nbsp;you can expect from us</strong></span></span></p><br><p><span><span>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;</span></span></p><br><p><span><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, , national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;</span></span></p><br><p><span><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.&nbsp;</span></span></p><br><p><span><span>So, join us and you’ll become part of our ever-growing global family.</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Leverage your abilities and join the dynamic team of a leading company specializing in Investment Banking &amp; Corporate Finance.<br>The Junior Analyst will be responsible for supporting the investment banking and advisory team through market research, financial analysis, and transaction execution support. This is a developmental role designed to offer hands-on learning across the full transaction lifecycle under the guidance of senior team members.<br><strong><strong>Key Accountabilities:</strong></strong><br><ul><li><strong>Market Research:</strong> Assist in conducting research on macroeconomic trends, industries, and capital markets, while collecting and organizing financial data.</li><li><strong>Financial Analysis:</strong> Support senior team members in building financial models, valuation analyses, and basic financial projections.</li><li><strong>Due Diligence Support:</strong> Assist in due diligence processes by organizing data rooms, reviewing financial statements, and summarizing key findings.</li><li><strong>Material Preparation:</strong> Help prepare pitch books, investment memorandums, teasers, and internal presentations with accurate charts and tables.</li><li><strong>Data Verification:</strong> Perform data checks to ensure analytical accuracy and consistency across all models, reports, and presentation materials.</li><li><strong>Team Collaboration:</strong> Work closely with senior analysts and department heads on live mandates while actively participating in internal transaction meetings.</li><li><strong>Key Deliverables:</strong> Deliver well-structured research summaries, supporting financial analyses, and formatted client presentations or data packs.</li></ul><br><strong>Knowledge, Skills, and Experience:</strong><br><ul><li>Bachelor's degree in Finance, Accounting, Economics, Business, or a related field.</li><li>Basic understanding of financial statements and corporate finance concepts.</li><li>Strong proficiency in Excel and PowerPoint.</li><li>Analytical curiosity, structured thinking, and a high attention to detail.</li><li>Excellent organization, time management, and clear written/verbal communication skills.</li><li>Strong work ethic, adaptability, and a proactive mindset toward learning and continuous development.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Relations Service Manager </b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>40 hours per week </b></p><br><p><b>We make Heath Happen:</b></p><br><p><b>Job Purpose</b></p><br><ul><li>Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities.</li><li>Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums.</li><li>Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness.</li><li>Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review.</li><li>Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes.</li><li>Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders.</li><li>Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.</li><li>Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations.</li><li>Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements.</li><li>Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance.</li><li>Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence.</li><li>Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence.</li></ul><p><b>How you’ll help us make health happen:</b></p><br><p><b>Deliver the agreed customer service experience through:&nbsp;&nbsp;</b></p><br><ul><li>Coaching,&nbsp;developing&nbsp;and leading a highly skilled team&nbsp;&nbsp;</li></ul><ul><li>Managing absences to the agreed standard&nbsp;&nbsp;</li></ul><ul><li>Dealing with any performance issues&nbsp;&nbsp;</li></ul><ul><li>Complete regular 121s with all team members&nbsp;&nbsp;</li></ul><ul><li>Managing team performance and ensuring the agreed service experience&nbsp;&nbsp;</li></ul><ul><li>Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling&nbsp;</li></ul><ul><li>Ensure that resources are managed in line with the workforce plan&nbsp;&nbsp;</li></ul><ul><li>Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment&nbsp;&nbsp;</li></ul><ul><li>Hold regular team meetings to ensure&nbsp;good quality&nbsp;two way&nbsp;communication&nbsp;&nbsp;</li></ul><ul><li>Support recruitment as&nbsp;required&nbsp;&nbsp;</li></ul><ul><li>Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style)&nbsp;&nbsp;</li></ul><ul><li>Accountable for the resolution of customer related issues that are&nbsp;identified&nbsp;by your team. Responsible for identifying&nbsp;/&nbsp;removing any barriers that&nbsp;impacts&nbsp;the delivery of outstanding customer satisfaction&nbsp;&nbsp;</li></ul><ul><li>Ensures&nbsp;high levels&nbsp;of employee engagement, measured through&nbsp;People Pulse&nbsp;(Glint&nbsp;Survey) scores. Understands,&nbsp;acts&nbsp;and shares&nbsp;survey&nbsp;results with the team, building relevant actions plans for improvement.&nbsp;&nbsp;</li></ul><ul><li>Ensure there are&nbsp;high levels&nbsp;of team working and that the team is aligned and engaged with Bupa’s purpose and goals&nbsp;&nbsp;</li></ul><ul><li>Being a role model for the team&nbsp;demonstrating&nbsp;outstanding personal behaviours and performance. Being an ambassador for the function&nbsp;&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities for improving the customer experience.&nbsp;&nbsp;</li></ul><ul><li>Adherence to required regulatory guidelines and specifically&nbsp;FRA&nbsp;regulations&nbsp;&nbsp;</li></ul><ul><li>Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global&nbsp;</li></ul><ul><li>Ensure the team is following&nbsp;the complaints process and&nbsp;is&nbsp;resolving&nbsp;the cases&nbsp;satisfactorily and&nbsp;in accordance with&nbsp;FRA,&nbsp;FCA&nbsp; FSC&nbsp;and TCF principles or equivalent for other countries&nbsp;</li></ul><ul><li>Responsible for discovering and implementing potential opportunities&nbsp;from the unhappy customers and other stakeholders&nbsp;for improving the customer experience.&nbsp;</li></ul><p><b><i>Role specific accountabilities</i></b>&nbsp;</p><br><ul><li>This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities .</li><li>Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks&nbsp;&nbsp;</li></ul><ul><li>To&nbsp;represent&nbsp;and make decisions on behalf of the&nbsp;Chairman, Chief Executive, General Manager, Directors and Heads of&nbsp;Departments in the case of correspondence and escalated complaints from customers, providers, group&nbsp;secretaries&nbsp;and brokers&nbsp;</li></ul><ul><li>Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes&nbsp;</li></ul><ul><li>Identify&nbsp;operational Risks and implement mitigating controls, with&nbsp;appropriate risk&nbsp;escalation where necessary to ensure adherence to&nbsp;appropriate&nbsp;FRA&nbsp;and other regional regulatory requirements&nbsp;</li></ul><ul><li>Review and contest (where&nbsp;appropriate)&nbsp;FRA&nbsp;decisions, and incorporate learning outcomes into process improvements, act as Bupa&nbsp;Global’s&nbsp;focal point with the relevant regulators .&nbsp;&nbsp;&nbsp;</li></ul><ul><li>To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa’s values and best practice in complaint handling.&nbsp;</li></ul><ul><li>Management of reporting in relation to complaints for the Regulators,&nbsp;Compliance&nbsp;and wider business.&nbsp;</li></ul><p><b>Key Skills / Qualifications needed for this role:</b></p><br><p>As this is a regulated role within BEI , the following skills are required :</p><br><ul><li>Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes.</li></ul><ul><li>Strong performance management and mentoring capabilities.</li></ul><ul><li>Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements.</li><li>Proven experience in talent management, succession planning, coaching, and performance development.</li><li>Experience in managing teams while fostering an inclusive and collaborative working environment.</li><li>Experience leading organizational change, transformation initiatives, and the implementation of new operating models.</li><li>Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders</li><li>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.&nbsp;</li><li>Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs</li><li>Relevant qualification in complaint handling environment or regulated role or related studies is preferred&nbsp;&nbsp;</li><li>Experience producing management reports, dashboards, and performance metrics.</li><li>Proficiency in identifying trends and recommending service improvements.</li><li>strong Stakeholder and customer relationship management skills</li><li>Strong decision-making, negotiation, and conflict-resolution abilities<br>Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans.</li><li>Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management.</li><li>Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations.</li><li>Ability to translate regulatory requirements into operational processes, controls, and team objectives.</li></ul><p>&nbsp;<b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>

Are you a French speaker looking for your next career opportunity? We're excited to launch a brand-new account and are looking for motivated individuals to join our growing team in Egypt.<br>???? Location: Sheikh Zayed City<br>What You'll DoProvide exceptional customer support to French-speaking customers via phone, email, and chat. Resolve customer inquiries efficiently while delivering an outstanding customer experience. Accurately document customer interactions and follow internal processes. Collaborate with teammates to ensure high-quality service and customer satisfaction.<br>What We're Looking For Fluent French (B2/C1 or above). Good English skills (B1/B2 or above). Strong communication and problem-solving skills. Customer-focused mindset. Previous customer service experience is a plus but not required.<br>What We Offer✨ Competitive salary and attractive benefits package.✨ Paid training.✨ Career growth and development opportunities.✨ Supportive and international work environment.✨ Relocation support (if applicable).✨ Be part of an exciting new project from day one!<br>Interested? Apply now

Job Details<br><br>Description<br><br>About Archer<br><br>A new regulatory change lands somewhere in the world every six minutes, and agentic AI is outpacing most teams' ability to govern it. At Archer, we help the enterprises powering the global economy turn that pressure into an advantage. <br><br>Mandates like the EU AI Act and the SEC cybersecurity disclosure rules are driving the most significant GRC buying cycle we have seen in years. That demand is why we are growing this team. <br><br>This is hard work that matters. Our customers span energy, utilities, financial services, pharmaceuticals, and the public institutions communities depend on. People choose Archer because they get to partner with the most trusted brands in the world, on work that protects the customers and communities those brands serve. <br><br>If that sounds like your kind of work, let's chat. <br><br>The Role<br><br>We are looking for a forward-thinking Full-Stack Data Engineer II to join our team in Egypt. This is not a traditional ETL role; you will be at the forefront of the Data + AI era, leveraging Data Bricks to build intelligent data products. You will be responsible for the end-to-end lifecycle of data, from ingestion and Lakehouse architecture to developing agentic AI workflows that allow our business systems to act autonomously based on data insights.<br><br>AI & Agentic Focus<br><br>Build and deploy LLM-based agents that utilize data tools to solve complex tasks, including implementing Retrieval-Augmented Generation (RAG) patterns and autonomous chains-of-thought for decision-making.<br><br>Stack: Data Bricks & Agentic AI<br><br>What You'll Do<br><br>Design and optimize Delta Lake tables within Data Bricks using Unity Catalog for governance. Develop and deploy agentic workflows using Lang Chain, Auto Gen, or Data Bricks Mosaic AI. Build Python-based backend services (Fast API) to expose AI-driven insights. Manage data pipelines using Data Bricks Workflows and Delta Live Tables (DLT). Implement monitoring frameworks to ensure agent accuracy, safety, and performance.<br><br>You'll Thrive Here If You<br><br>2–4 years experience with PySpark and SQLStrong experience with Data Bricks (Unity Catalog, DLT, Notebooks) Understanding of Lakehouse architecture Hands-on experience with LLMs and prompt engineering Experience building AI agents using APIs and tools Backend development in Python and Docker<br><br>Even Better If You Have<br><br>MLflow for model tracking and deployment Vector databases (Pinecone, Weaviate, Data Bricks Vector Search) Familiarity with Egyptian data localization requirements<br><br>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.<br><br>Equal Opportunity<br><br>Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.<br><br>If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in the country they are applying for. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.<br><br>Please contact our Talent Acquisition team at Talent-Acquisition@archerirm.com for the range and related compensation details. Actual pay may vary based on location, experience, skills, and internal equity.