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<p>This role leads and coordinates MDRIM (Medical Device Regulatory Information Management) and document management projects within QARA International, ensuring regulatory documentation, data, and processes meet global and regional requirements. The Project Manager drives cross‑functional execution, improves quality and compliance processes, and supports operational readiness across international markets. This position offers the opportunity to have a direct impact on regulatory compliance, inspection readiness, and the efficient lifecycle management of medical device documentation. </p><p><br></p><p> </p><p><br></p><p>Key Responsibilities </p><p><br></p><p>Lead and manage MDRIM and document management projects from initiation through completion, ensuring delivery on time, within scope, and in alignment with QARA priorities. </p><p><br></p><p>Coordinate cross‑functional stakeholders (Regulatory Affairs, Quality, R&D, Manufacturing, and external partners) to align documentation and regulatory information requirements. </p><p><br></p><p>Oversee planning, tracking, and reporting of project milestones, risks, issues, and dependencies. </p><p><br></p><p>Ensure document management processes comply with applicable global regulations, internal quality standards, and inspection readiness expectations. </p><p><br></p><p>Support continuous improvement initiatives by identifying process gaps and implementing standardized, efficient MDRIM and documentation workflows. </p><p><br></p><p>Maintain project documentation, dashboards, and metrics to support transparency and leadership decision‑making. </p><p><br></p><p>Facilitate governance meetings, project reviews, and stakeholder communications across QARA International. </p><p><br></p><p>Apply Johnson & Johnson Credo values and quality principles in all project activities. </p><p><br></p><p> </p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p><br></p><p><br></p><p>Qualifications </p><p><br></p><p><br></p><p><br></p><p>Education: </p><p><br></p><p><br></p><p><br></p><p>Bachelor’s degree required in Life Sciences, Engineering, Quality, Regulatory Affairs, or a related discipline. </p><p><br></p><p><br></p><p><br></p><p>Master’s degree preferred. </p><p><br></p><p><br></p><p><br></p><p>Experience and Skills: </p><p><br></p><p><br></p><p><br></p><p>Required: </p><p><br></p><p><br></p><p><br></p><p>6–8 years of relevant experience in project management, quality, regulatory, or document management environments within a regulated industry (medical devices, pharmaceuticals, or healthcare preferred). </p><p><br></p><p><br></p><p><br></p><p>Demonstrated experience managing cross‑functional, international projects. </p><p><br></p><p><br></p><p><br></p><p>Working knowledge of quality systems, regulatory documentation, and controlled document management processes. </p><p><br></p><p><br></p><p><br></p><p>Preferred: </p><p><br></p><p><br></p><p><br></p><p>Experience supporting MDRIM, regulatory information management, or global submissions. </p><p><br></p><p><br></p><p><br></p><p>Familiarity with EU MDR/IVDR and global regulatory expectations. </p><p><br></p><p><br></p><p><br></p><p>Experience working in matrixed, global organizations. </p><p><br></p><p><br></p><p><br></p><p>Project management certification (e.g., PMP, PRINCE2) preferred. </p><p><br></p><p><br></p><p><br></p><p>Strong organizational, planning, and risk management skills. </p><p><br></p><p><br></p><p><br></p><p>Effective written and verbal communication skills with the ability to influence stakeholders. </p><p><br></p><p><br></p><p><br></p><p>Other: </p><p><br></p><p><br></p><p><br></p><p>Language: Fluency in English required; Polish preferred. </p><p><br></p><p><br></p><p><br></p><p>Travel: Limited; up to 10–20% international travel may be required. </p>
<p>This role sits within QARA International and plays a critical part in enabling compliant, efficient global product availability. The Sr. Specialist, Restrictions Management & Automation leads the execution and continuous improvement of restriction controls, digital workflows, and automation solutions that support regulatory compliance, market access, and supply continuity across international markets. The role partners closely with Regulatory Affairs, Quality, Supply Chain, IT/Digital, and regional teams to reduce manual effort, increase transparency, and strengthen governance through scalable, automated solutions. </p><p><br></p><p><b>Key Responsibilities </b></p><p><br></p><p>Own and manage global and regional restrictions management processes, ensuring accurate interpretation, documentation, and execution of regulatory and quality‑driven restrictions. </p><p><br></p><p>Design, implement, and optimize automation and digital solutions (e.g., workflows, dashboards, rule‑based controls) to improve efficiency, accuracy, and compliance. </p><p><br></p><p>Partner with QARA, Supply Chain, and Commercial stakeholders to assess restriction impacts on product availability and market access, and support risk‑based decision making. </p><p><br></p><p>Lead data governance activities related to restrictions, including master data quality, documentation standards, and audit readiness. </p><p><br></p><p>Monitor regulatory and quality changes globally and assess implications for existing restriction logic and automated controls. </p><p><br></p><p>Drive continuous improvement initiatives using structured problem‑solving and process optimization methodologies. </p><p><br></p><p>Provide subject matter expertise and training to regional teams on restrictions management tools and processes. </p><p><br></p><p>Support internal and external audits and inspections by preparing documentation and responding to inquiries related to restrictions and automation controls. </p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p style="font-size: 11px;">Qualifications </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Education: </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Bachelor’s degree required (e.g., Life Sciences, Engineering, Information Systems, Regulatory Affairs, or related field). </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Advanced degree or relevant postgraduate certification preferred. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Experience and Skills: </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Required: </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Typically 6–8 years of professional experience in Quality, Regulatory Affairs, Compliance, Supply Chain, or related regulated‑industry environment, consistent with a senior specialist level. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Demonstrated experience managing regulatory or quality‑driven restrictions across multiple markets. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Strong experience with process automation, digital tools, or systems optimization (e.g., workflow tools, data management platforms). </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Solid understanding of global regulatory frameworks applicable to medical devices. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Proven ability to analyze complex data, identify risks, and translate requirements into scalable solutions. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Preferred: </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Experience within medical devices or other highly regulated healthcare industries. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Hands‑on experience with automation, RPA, or low‑code/no‑code platforms. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Familiarity with SAP, regulatory information management (RIM), or master data systems. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Experience supporting audits and inspections at a regional or global level.\ </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Strong stakeholder management, communication, and documentation skills in a matrixed, international environment. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Other: </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Languages: Fluency in English required; additional European languages preferred. </p><p style="font-size: 11px;"><br></p><p style="font-size: 11px;">Travel: Limited; Up to ~10% international travel may be required. </p><p style="font-size: 11px;"><br></p>
<p><br></p><p> </p> <p> </p> <p> <b>Job Description:</b> </p> <p> <b> <span>About MedTech</span></b> </p> <p> <span>Fueled by innovation at the intersection of biology and technology, we re developing the next generation of smarter, less invasive, more personalized treatments.</span> </p> <p> <span>Your unique talents will help patients on their journey to wellness. Learn more at <span>https://www.jnj.com/medtech </span> </span> </p> <p> </p> <p> <b>We are searching for the best talent for a Field Service Engineer, Electrophysiology (MEA) based in Cairo, Egypt. </b> </p> <p> </p> <p> <span> <b>Purpose: </b> </span> <span>To provide expert technical assistance and high-quality service for Electrophysiology (EP) customers across the Middle East & Africa (MEA) region. This role is responsible for managing all aspects of the service lifecycle, including new system installations, preventative maintenance, emergency repairs, and support for new product launches, while ensuring all activities adhere to compliance guidelines.</span> </p> <p> </p> <p> <span> <b>You will be responsible for:</b> </span> </p> <ul> <li> <span> <b>Customer Service Management:</b> Act as the primary point of contact for customer service requests, logging and managing cases from initiation to resolution to ensure timely and effective support.</span> </li> <li> <span> <b>Field Service & Repair:</b> Independently perform on-site service activities, including the installation of new EP systems, planned preventative maintenance, system upgrades, and urgent repairs.</span> </li> <li> <span> <b>New Product Support:</b> Play a key role in the launch of new EP products by managing their installation, providing initial support, and training customers to ensure successful adoption.</span> </li> <li> <span> <b>Technical Support:</b> Provide effective technical support to customers, distributors, and internal teams, understanding customer needs to deliver value-added service.</span> </li> <li> <span> <b>Logistics & Administration:</b> Monitor and manage the movement of spare parts to ensure availability, and handle administrative duties such as preparing service quotes, processing orders, invoicing, and managing shipping logistics.</span> </li> <li> <span> <b>Contract Management:</b> Monitor warranty periods and service contracts, following up with customers on renewals to ensure continuous service coverage.</span> </li> <li> <span> <b>Collaboration:</b> Partner effectively with the commercial franchise, distributors, and other business partners across the MEA region to deliver a seamless customer experience.</span> </li> <li> <span> <b>Travel:</b> Travel extensively within the Middle East & Africa region to support customers (approximately 50-70%).</span> </li> </ul> <p> <span> <b>Essential Knowledge and Skills:</b> </span> </p> <ul> <li> <span> <b>Education:</b> <span>University/Bachelor s Degree in Biomedical, Electrical, or Electronic Engineering.</span> </span> </li> <li> <span> <b>Experience:</b> Generally requires 3+ years of related field service experience.</span> </li> <li> <span> <b>Technical Specialty:</b> Demonstrated experience with Electrophysiology systems, such as 3D cardiac mapping systems, RF generators, and associated diagnostic equipment, is strongly preferred.</span> </li> </ul> <p> <span> <b>Core Competencies Required for this Role:</b> </span> </p> <ul> <li> <span>Outward Looking-Customer Centric</span> </li> <li> <span>Business and Results Driven</span> </li> <li> <span>Interdependent Partnering Ability</span> </li> <li> <span>Prudent Risk-Taking</span> </li> <li> <span>Active Team Player</span> </li> </ul> <p> </p> <p><br></p>
<p>Duties & Responsibilities</p><p><br></p><p>The purpose of this role is to support the leadership of EMEA Neurovascular and MEA Electrophysiology organizations with finance-driven insights and actionable management reporting. This is accomplished by leveraging data from enterprise systems and business partner inputs to identify drivers of performance, trends, risks and opportunities, support business decision-making, and contribute to sustainable profitable growth across the supported businesses.</p><p><br></p><p>Business Partnering</p><p><br></p><p>Build and maintain strong business partner relationships with finance, commercial and cross-functional stakeholders</p><p>Support business planning and latest estimate processes; help formulate and challenge business assumptions, develop scenarios, and assess risks and opportunities</p><p>Partner with commercial leaders to evaluate business performance, market dynamics and investment opportunities</p><p>Support decision making through scenario analysis, sensitivity modelling and ad hoc financial assessments</p><p>Support execution of key business initiatives through financial analysis and ongoing performance tracking</p><p>Partner closely with Accounting, Tax, Treasury, and Global Services teams to ensure integrity of financial processes</p><p>Opportunity to lead and/or support projects across Emerging Markets EP&N Finance to optimize the new BU operating model and drive efficiencies</p><p> </p><p><br></p><p>Financial Analysis & Review</p><p><br></p><p>Prepare monthly Sales, Gross Profit and Opex commentary by collaborating with business partners and by gathering independent, data-driven insights</p><p>Prepare BVA (Budget vs. Actuals) analysis versus Business Plan, Latest Estimate and Prior Year results</p><p>Consolidate P&L submissions during planning and forecast cycles (BP, JU, NU and LE) and prepare submissions in Anaplan, IBP and other corporate systems</p><p>Monitor key performance indicators and proactively identify trends, risks and opportunities requiring management attention</p><p>Develop dashboards and reporting tools that improve transparency and support data-driven decision making</p><p>Conduct ad-hoc financial analysis related to profitability, productivity, resource allocation and other strategic business priorities</p><p>Support monthly close processes through validation, reconciliation and analysis of financial results</p><p>Drive continuous improvements in reporting, forecasting and planning processes to enhance efficiency and insight generation</p><p>Support SigniFi, IBP, and other global programs by adapting to and constructively challenging technology implementations, helping ensure long-term success</p><p>Ensure compliance with J&J finance policies, internal controls, SOX requirements, and local regulations</p><p> </p><p><br></p><p>Management Reporting and Leadership Support</p><p><br></p><p>Prepare executive-ready management reports, presentations and business review materials for regional and franchise leadership teams</p><p>Convert complex financial information into concise and actionable recommendations for senior stakeholders</p><p>Support preparation of management decks and materials for Latest Estimate reviews, Business Planning cycles, Business Reviews and other leadership forums</p><p>Ensure consistency of messaging, data accuracy and alignment across reporting deliverables</p><p> </p><p>Experience and Soft Skills Required</p><p><br></p><p>· Bachelor’s degree or higher in Finance, Business Administration, or related field</p><p><br></p><p>· 3+ years of experience in Finance, FP&A, Commercial Finance, Controlling, Business Analytics or related roles, preferably within a multinational environment</p><p><br></p><p>· Proactive and result-oriented mindset; desire to continuously challenge the status quo and drive improvements</p><p><br></p><p>· Demonstrated ability to analyze large data sets and translate findings into actionable recommendations</p><p><br></p><p>· Experience working with cross-functional and geographically dispersed teams</p><p><br></p><p>· Strong communication and storytelling skills with the ability to communicate financial concepts to non-finance audiences</p><p><br></p><p>· Ability to work in a complex, dynamic environment with multiple stakeholders</p><p><br></p><p>· Fluency in English (written & spoken)</p><p><br></p><p>· Fluency in other regional languages (Arabic, Turkish, Russian) would be an advantage but is not required</p><p><br></p><p>Technical/Functional Skills Required</p><p><br></p><p> </p><p><br></p><p>· Advanced Microsoft Excel skills including financial modelling, scenario analysis and data visualization</p><p><br></p><p>· Demonstrated fluency with AI-enabled productivity tools (e.g., Microsoft Copilot)</p><p><br></p><p>· Ability to work with large and complex datasets while maintaining high standards of data integrity and accuracy</p><p><br></p><p>· Working knowledge of SAP, Lynx, AFO, SCA</p><p><br></p><p>· Proficiency in Power Query, Power BI or similar business intelligence tools would be an advantage</p><p><br></p><p>· Strong PowerPoint skills with ability to contribute to executive-ready presentations</p><p><br></p><p>· Understanding of P&L management, forecasting, budgeting and financial performance management processes</p><p><br></p><p>Preferred Skills:</p><p><br></p><p>Accelerating, Budgeting, Budget Management, Business Behavior, Coaching, Confidentiality, Data Analysis, Detail-Oriented, Expense Controls, Financial Analysis, Financial Disclosures, Financial Forecasting, Financial Modeling, Financial Reports, Financial Risk Management (FRM), Learning Agility, Leverages Information, Microsoft Office, Problem Solving, Process Optimization, Process Oriented, Relationship Building, Service Excellence, Stakeholder Management, Teamwork</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
<p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p>Job Function: Regulatory Affairs Group<br>Job Sub Function: Regulatory Product Submissions and Registration<br>Job Category: Professional</p><p>All Job Posting Locations: Cairo, Egypt</p><p>We are looking for the best talent for an Experienced RA Professional to be based in Cairo, Egypt,</p><p>Introduction Cross-Regional Operations & Strategic Support (C-ROSS) is a regional capability driven Regulatory Affairs organization working in close collaboration with Local Operation Companies (LOC), regional and global teams. The responsibility of C-ROSS Lifecycle Submissions is to coordinate lifecycle management procedures in-scope from end to end, ensuring timely submission, implementation of the change in the applicable databases and, if applicable, artwork.</p><p>Overview of Duties and Responsibilities</p><ul><li>Perform lifecycle management activities per established processes and country-specific requirements.</li><li>Propose strategy and timeline for National Procedure (NP) to the LOC.</li><li>Liaise with Regional Regulatory Responsible (RRR) on strategies and timelines where applicable.</li><li>Prepare submission-ready documents/dossier(s) and ensure timely submission of high-quality (response) dossier.</li><li>Process Health Authority (HA) approvals to initiate post-approval activities promptly.</li><li>Ensure timely update of databases throughout lifecycle management.</li><li>Helps establish and implement cost effective, results based, and professionally managed programs and innovative initiatives for the business area, under general supervision.</li><li>Involve C-ROSS colleagues and external stakeholders at appropriate process steps.</li><li>Proactively monitor from end-to-end perspective regarding timely completion of lifecycle management activities and escalate issues.</li><li>Actively engage in internal process improvement initiatives and contributing to the implementation of new regional/local requirements, tools, and systems.</li><li>Conducts routine risk assessments and establishes processes to mitigate those risks under limited supervision within the business function.</li><li>Understands and applies Johnson & Johnson s Credo and Leadership Imperatives in day-to-day interactions with team.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum Bachelor degree, preferably a Master or PhD degree with relevant experience</p><p>2 years of experience in Regulatory Affairs in an international environment</p><p>Fluency in English (written/spoken)</p><p>Capable of working in a multi-cultural virtual environment</p>
<ul style="font-size: 11px;"><li style="font-size: 11px;">University degree in Business Administration, Supply Chain, Logistics, or a related field.</li><li style="font-size: 11px;">2-4 years of experience in Customer Service, Order Management, or Supply Chain.</li><li style="font-size: 11px;">Experience with ERP systems (JD Edwards preferred).</li><li style="font-size: 11px;">Strong communication and stakeholder management skills.</li><li style="font-size: 11px;">Advanced MS Office skills, particularly Excel.</li><li style="font-size: 11px;">Excellent organizational skills, attention to detail, and problem-solving capabilities.</li><li style="font-size: 11px;">Ability to work effectively in a fast-paced multinational environment.</li><li style="font-size: 11px;">Fluency in English.</li></ul><p style="font-size: 11px;">Required Skills: Business Behavior, Customer Service, Process Oriented</p><p style="font-size: 11px;">Preferred Skills: Analytical Reasoning, Communication, Continuous Improvement, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Support Operations, Customer Support Trends, Data Analysis, Execution Focus, Omni-Channel Support, Project Management, Self-Service Tools, Service Request Management</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
<p><br></p><p>Job Function: Regulatory Affairs Group Job Sub Function: Regulatory Product Submissions and Registration Job Category: Professional All Job Posting Locations: Cairo, Egypt</p><p><strong>About Innovative Medicine</strong></p><p>Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine</p><p>We are searching for the best talent for a Regulatory Affairs Professional - KSA & Gulf. This hybrid work position will be located in Cairo, Egypt.</p><p><strong>Essential Job Duties and Responsibilities:</strong></p><ul><li>Execute regulatory plans and manage timelines to achieve the stated goals.</li><li>Coordinate the preparation, review, submission, Tracking and follow-up of regulatory files (including but not limited to: New MA dossiers, renewals, variations, response to questions) that are properly formatted and in compliance with local regulations.</li><li>Prepare local/administrative sections where no local regulatory responsible is designated according to country specific requirements.</li><li>Act as liaison and main contact between LOCs and international groups:</li><ul><li>I. Receive, assess completeness/relevance, track and archive core dossiers received from international groups.</li><li>II. Forward all relevant information/data from and in accordance with international group LOCs.</li><li>III. Keep international groups informed of regulatory statuses in LOCs and forward to them requests and relevant information from LOCs.</li></ul><li>Maintain archiving and appropriate databases and systems:</li><ul><li>I. Ensure electronic and paper tracking of regulatory activities and Marketing authorizations lifecycle.</li><li>II. Ensure archiving of regulatory dossiers.</li><li>III. Populate and update appropriate J&J databases as per J&J processes.</li><li>IV. Update, maintain and use regulatory databases, tracking tables and information systems.</li></ul><li>Daily business & product supply Support:</li><ul><li>Provide guidance to peers within J&J and other external partners.</li><li>Assess the registration status for the manufacturing sites for assigned products across GCC</li><li>Support in planned life cycle management for assigned products across GCC</li><li>d. Update our systems and tools to leverage digital</li></ul><li>Comply with local laws & GCC guidelines</li><li>Communicate with GCC disturbers to assess products and sites registration and renewal status to allocate requirements</li><li>Communicate with internal stakeholders to provide all the local requirements for regulatory activities.</li></ul><p><strong>Compliance Responsibilities:</strong></p><ul><li>Ensure safety reporting requirements as set out in company policies and SOPs (Standard Operating Procedures) are met and, where applicable, appropriately managed when planning projects, developing materials, executing projects, and contracting vendors</li><li>Ensure inspection readiness with respect to personal training compliance, and availability of recent CV and individualized Job Description</li></ul><p><strong>Special requirements:</strong> knowledge of GCC regulations is desirable</p><p><strong>Desired Candidate Profile</strong></p><p>Pharmacist or Scientific Degree</p><p>3 years experience in Regulatory Affairs with Regional Responsibility</p><p>Good knowledge of regulatory requirements, HA regulations & guidelines in GCC Countries</p><p>Good communication and presentation skills, both verbal and written</p><p>Demonstrated ability to manage multiple assignments</p><p>Anticipation and planning skills</p><p>Highly organized</p><p>Ability to work cross-functionally</p><p>Desire to work as part of an effective, cohesive group</p><p>Good level in English and Arabic languages.</p><p>Skilled in Outlook and Microsoft office applications</p>
<p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/medtech.</p><p>Business Development Leader Surgery, Sub-Saharan Africa</p><p>Location: Cairo</p><p>Contract: full-time</p><p>About Surgery:</p><p>Fueled by innovation at the intersection of biology and technology, we re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.</p><p>Purpose:</p><p>The Business Development Leader Surgery, Sub-Saharan Africa is responsible for accelerating sustainable growth of the Surgery portfolio across assigned SSA markets by developing market expansion plans, strengthening distributor execution, driving customer engagement, supporting product adoption, and translating regional strategy into country-level commercial action. The role works closely with commercial, marketing, professional education, regulatory, supply chain, finance and distributor partners to improve market access, expand procedural penetration, and deliver business results in complex and diverse healthcare environments. The position requires strong business acumen, market development capability, customer centricity, and cross-functional leadership to identify growth opportunities and build practical execution plans.</p><p><b>You will be responsible for:</b></p><p>Market Development and Growth Strategy</p><ul><li>Develop and execute market development plans for assigned SSA countries, aligned with regional Surgery priorities and growth drivers.</li><li>Identify and prioritize market expansion opportunities across public and private sectors, including new accounts and new geographies</li><li>Translate portfolio strategy into clear country-level action plans</li><li>Monitor market trends, competitive dynamics, tender activity, regulatory requirements</li><li>Work with marketing, regulatory and supply chain to support product registration, launch readiness, and market availability.</li></ul><p>Commercial Execution and Distributor Management</p><ul><li>Drive execution through distributors by setting clear priorities, performance expectations, and follow-up cadence.</li><li>Support distributor onboarding, capability building, sales force training, and governance processes to improve market coverage and execution quality.</li><li>Partner with distributors to improve forecasting, tender readiness, inventory planning and customer service levels.</li><li>Track distributor performance against agreed business objectives, execution priorities, and improvement plans.</li></ul><p>Customer Engagement and Market Development</p><ul><li>Build and maintain strong relationships with key customers, KOLs, distributors, and different stakeholders.</li><li>Support strategic account development by creating account engagement plans.</li><li>Partners with Professional Education and Clinical Education teams to address capability gaps and enable effective product adoption.</li><li>Accelerate adoption of NPIs ensuring the right customer targeting, training and distributor readiness.</li><li>Support tender and contracting opportunities by providing market insights, customer intelligence, and execution plans.</li><li>Identify opportunities to improve product mix, premium portfolio penetration, and sustainable profitability</li></ul><p>Cross-Functional Collaboration</p><ul><li>Collaborate with the Marketing, Professional Education, Clinical Education, Regulatory Affairs, Supply Chain, Finance teams.</li><li>Ensure SSA market needs are represented in regional business planning, portfolio decisions, demand planning, and resource allocation discussions.</li><li>Lead cross-functional alignment to remove barriers related to registration, supply, pricing, tender execution, distributor readiness, and customer adoption.</li><li>Share field insights, best practices, competitive intelligence, and success stories across the region.</li></ul><p>Compliance, Governance, and Operational Excellence</p><ul><li>Ensure full compliance with J&J Credo, policies, procedures, and local regulations.</li><li>Act as a role model for ethical business conduct and risk management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in medical, Life Sciences, or a healthcare-related field.</li><li>Minimum 5 years of experience in medical devices or healthcare sales.</li><li>Strong understanding of Surgery / OR environment and hospital selling models.</li><li>Demonstrated ability to develop markets, manage complex stakeholders, and lead distributors.</li><li>Fluency in English and Arabic is required; French fluency is a plus.</li></ul><p>Key Competencies</p><ul><li>Commercial acumen and analytical mindset.</li><li>Strong strategic sales planning and business development capability.</li><li>Excellent customer engagement, negotiation, and stakeholder management skills.</li><li>Strong understanding of distributor management, tender processes, market access, and commercial execution.</li><li>Strong project management, follow-up discipline, and execution focus.</li><li>High cultural awareness and ability to operate effectively in diverse, resource-constrained, and fast-changing markets.</li><li>Strong cross-functional collaboration.</li><li>High integrity, compliance mindset, and commitment to company values.</li><li>High resilience, ownership, and growth mindset</li></ul><p>Travel: Extensive travel up to 60 70% across assigned markets</p>
<p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p>Job Function: Customer Management</p><p>Job Sub Function: Non-Technical Customer Service</p><p>Job Category: Professional</p><p>All Job Posting Locations: Cairo, Egypt</p><p>Role Overview: The Customer Service Associate will report directly to the Customer Service Manager. This role will manage Order-to-Invoice (OTI) process, ensuring customer orders are processed accurately, timely and efficiently from order receipt until invoice generation. This role will also manage the end-to-end distributor claims with stakeholders to drive process improvement, cost-efficiencies and customer satisfaction.</p><p>Major Responsibilities:</p><ul><li>Working closely with Supply Chain department for order to Invoice process.</li><li>Order creation in SAP once received from counterpart in supply chain.</li><li>Make any required changes in orders when needed.</li><li>Working with Invoice to Cash department for orders credit release process.</li><li>Working with supply chain master data team in setting up any new material code in SAP, for new price setting.</li><li>Responsible for listing and or delisting any product in SAP.</li><li>Run SAP reports that can support in order invoicing process.</li><li>Raising tender contracts for orders creation.</li><li>Sharing invoices with distributors.</li><li>Responsible on SAP invoicing process and sharing the invoices with the shipping team for shipment execution process.</li><li>Raising a new price setup request for Supply chain master data team.</li><li>Act as a link between all stakeholders for resolving claims, managing the E2E process: Receive claims from customers and enter them into S-Case management tool in a timely manner, making all necessary integrity and quality checks.</li><li>Month end closing for the accruals.</li><li>Maintain and build strong working relationships with distributors, respond fast and reliably to their questions and claims.</li><li>Manage Claims Automation projects.</li><li>Working with external and Internal Stakeholders to find a solution for Disputed cases.</li><li>Apply knowledge of the relevant SAP functionalities.</li><li>Fulfill all Audit requirements.</li><li>Fulfill Company SOX controls.</li><li>Monthly Customer SOA reconciliation.</li></ul><p>Main performance measures (Performance Goals)</p><ul><li>Claims Resolutions.</li><li>Number of credit notes issued.</li><li>Number of claims logged.</li><li>Claim resolution cycle time.</li><li>Customer Satisfaction.</li><li>Percentage of overdue claims versus total received claims per distributor monthly.</li><li>Percentage of non-solved disputed cases versus total disputed case monthly.</li><li>Order creation within 2 working days from receiving from Supply chain team.</li><li>Run invoice reports to issue the ready invoice twice/three times per day.</li><li>Raising products new price request to Supply chain within 24 hours.</li></ul><p>Experience working with quantitative & qualitative numbers and creating reports</p><p>Experience in SAP</p><p>Expert in Excel</p><p>Excellent communication skills, with clear and concise written communication skills.</p><p>Attention to details and thoroughness</p><p>Managing complexity</p><p>Using Own Initiative</p><p>Strong organizational and execution skills</p><p>Stress Management</p><p>Empathy</p><p>Collaborative team player, committed to strong partnerships and collective success.</p><p>Experience Required: minimum 3 Years experience</p><p>Education : Bachelor Degree of Business or equivalent.</p><p>Experience in Supply Chain and finance is a plus.</p><p>Stakeholder collaboration: Strong ability to build and maintain effective partnerships with internal and external senior stakeholders.</p><p>Language : English, Arabic.</p><p>Department & Location: Regional Demand & Supply, Emerging Markets Cairo, Egypt</p><p>Relocation availability: No</p><p>Reports to: Customer service Manager for MEWA region.</p><p>Main Interactions within the organization: Supply Chain with all its different functions Finance, Commercial Operations and Value ChainCompliance / Quality</p><p>Leadership Behaviors Required:</p><ul><li>Guided by our Credo and Purpose, lead with a C.E.O. mindset Compete, Execute, Optimize to elevate performance and deliver impact for patients, customers, and teams.</li><li>Be the C.E.O. of your own work: take ownership, make decisions, and act with accountability.</li><li>Credo : Commitment to Our Credo means embodying its principles in every decision and action.</li><li>Lead by creating the right environment to enable prioritization and achieve organizational outcomes</li><li>Develop people through providing actionable and objective feedback and supporting learning and development opportunities</li><li>Cultivate a workplace where every employee feels a profound sense of belonging and is empowered to thrive</li><li>Compete: Strive to win with integrity. Focus on what matters most, set stretch goals, and prioritize the levers that drive real business impact always with responsibility and compliance. Bring the voice of the customer and patient into everything you do.</li><li>Execute: Deliver with discipline. Be clear on ownership, act with urgency, and use transparent scorecards to track progress. Focus on solving problems, not storytelling.</li><li>Optimize: Improve how we work. Prioritize and simplify where it makes sense, learn continuously, and lead inclusively to build a culture of belonging.</li><li>Give honest, ongoing and direct feedback be J&J Direct.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience working with quantitative & qualitative numbers and creating reports</li><li>Experience in SAP</li><li>Expert in Excel</li><li>Excellent communication skills, with clear and concise written communication skills.</li><li>Attention to details and thoroughness</li><li>Managing complexity</li><li>Using Own Initiative</li><li>Strong organizational and execution skills</li><li>Stress Management</li><li>Empathy</li><li>Collaborative team player, committed to strong partnerships and collective success.</li><li>minimum 3 Years experience</li><li>Bachelor Degree of Business or equivalent.</li><li>Experience in Supply Chain and finance is a plus.</li><li>Strong ability to build and maintain effective partnerships with internal and external senior stakeholders.</li><li>English, Arabic.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Training Job Category: Professional All Job Posting Locations: Cairo, Egypt Job Description: About Surgery Fueled by innovation at the intersection of biology and technology, we re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for Clinical Education Leader Rest of MEA (Levant, Sub-Saharan Africa, Pakistan, Iran & Maghreb) Purpose: The Clinical Education Manager is responsible for developing and executing local clinical education initiatives that support the safe and effective adoption of the company s products, technologies, and procedural solutions across Levant, Sub-Saharan Africa, Pakistan, Iran, and Maghreb markets. Working closely with healthcare professionals, hospital stakeholders, commercial teams, and the Professional Education organization, the role delivers clinical training programs that enhance procedural competency, support customer adoption, and improve patient outcomes. The Clinical Education Manager serves as the regional expert on customer educational needs, market dynamics, and clinical adoption trends within their assigned geography. By translating corporate strategy into localized educational activities, the role ensures clinical education investments are aligned with business priorities and customer requirements across diverse healthcare environments. You will be responsible for: Clinical Education Planning & Execution Develop and execute local clinical education plans aligned with regional business objectives and market priorities. Deliver clinical training programs for surgeons, nurses, operating room staff, and other healthcare professionals. Coordinate and facilitate in-hospital training, procedural support activities, workshops, and hands-on educational programs. Support the introduction and adoption of new products, technologies, and procedures through targeted clinical education initiatives. Ensure educational activities are tailored to the specific needs and maturity of each market. Customer Engagement & Needs Assessment Develop a deep understanding of healthcare systems, customer needs, and clinical practice trends across Levant, Sub-Saharan Africa, Pakistan, Iran, and Maghreb markets. Regularly engage with healthcare professionals and hospital stakeholders to identify educational gaps and opportunities. Monitor customer feedback and emerging clinical trends to inform future educational priorities. Act as a trusted partner to healthcare professionals seeking procedural and clinical development support. Strategic Alignment Translate regional and global business strategies into local clinical education activities. Align educational investments with commercial priorities, growth opportunities, and strategic initiatives. Partner with country leadership teams to ensure education plans support market development objectives. Provide market insights and recommendations to Professional Education and commercial leadership teams. Professional Education Collaboration Partner closely with the Professional Education Manager to ensure alignment between regional education strategy and local execution. Support faculty-led educational initiatives, fellowships, observerships, and Centers of Excellence activities. Identify local faculty development opportunities and emerging clinical champions. Assist in the implementation of regional and global educational programs within assigned markets. Clinical Adoption & Customer Success Support healthcare professionals during product implementation and procedural adoption phases. Help customers achieve competency and confidence in the use of company technologies and solutions. Collaborate with sales and marketing teams to support account development initiatives through education. Drive sustainable adoption by ensuring educational support extends beyond initial product introduction. Cross-Functional Partnership Collaborate closely with Sales, Marketing, Professional Education, Medical Affairs, and Commercial Leadership teams. Ensure educational activities comply with all applicable healthcare compliance, regulatory, and company requirements. Support local market teams in identifying educational opportunities linked to strategic account plans. Work with distributors and channel partners where applicable to extend educational reach. Measurement & Continuous Improvement Monitor and evaluate the effectiveness of local educational activities. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree required. Degree in Nursing, Biomedical Sciences, Healthcare, Clinical Education, Life Sciences, or related field preferred. Advanced degree preferred. Experience Minimum 5 8 years of experience in clinical education, nursing education, healthcare professional training, medical device clinical support, or related healthcare roles. Experience working directly with surgeons, nurses, and hospital stakeholders. Demonstrated experience delivering hands-on clinical education programs. Experience within medical devices, healthcare technology, pharmaceuticals, or life sciences preferred. Experience working across multiple countries and cultures within emerging markets is highly desirable. Skills & Competencies Strong clinical education and adult learning capabilities. Excellent presentation and facilitation skills. Ability to build credibility and relationships with healthcare professionals. Strong understanding of clinical adoption and customer development processes. Strategic thinking with strong execution capabilities. Strong project management and organizational skills. Ability to work effectively in a matrix and multicultural environment. Excellent communication and stakeholder management skills. High degree of cultural awareness and adaptability. Strong business acumen with the ability to connect educational activities to strategic objectives. Travel Requirements Extensive travel (up to 60 70%) across Levant, Sub-Saharan Africa, Pakistan, Iran, and Maghreb markets to support customer education, procedural training, and market development activities.</p><p></p></section>