Concrete For Readymade Garments jobs

<p></p><h2><strong>1. Online Sales Strategy &amp; Revenue Growth</strong></h2><ul><li><p>Develop and execute the company's online sales strategy to achieve sustainable revenue growth.</p></li><li><p>Drive profitable online growth by balancing revenue, marketing investment, operational costs, and gross margin.</p></li><li><p>Own monthly, quarterly, and annual online sales targets.</p></li><li><p>Build promotional calendars aligned with seasonal campaigns including Ramadan, Eid, Summer, Winter, White Friday, and Back-to-School.</p></li><li><p>Increase Average Order Value (AOV), Conversion Rate (CR), and Customer Lifetime Value (CLV).</p></li><li><p>Monitor sales performance and recommend commercial actions to maximize revenue.</p></li></ul><h2><br><strong>2. Digital Marketing &amp; Customer Acquisition</strong></h2><ul><li><p>Lead all digital marketing activities across Meta, Google, TikTok, Snapchat, and other digital channels.</p></li><li><p>Manage performance marketing budgets and optimize Return on Ad Spend (ROAS).</p></li><li><p>Monitor and improve Customer Acquisition Cost (CAC).</p></li><li><p>Develop customer acquisition, retention, and reactivation strategies.</p></li><li><p>Work closely with internal teams and external agencies to maximize campaign performance.</p></li></ul><h2><br><strong>3. CRM &amp; Customer Retention</strong></h2><ul><li><p>Develop and manage customer lifecycle marketing strategies.</p></li><li><p>Build automated Email, SMS, and WhatsApp customer journeys.</p></li><li><p>Improve repeat purchase rates and customer retention.</p></li><li><p>Manage loyalty and customer engagement initiatives.</p></li><li><p>Utilize customer segmentation to deliver personalized marketing campaigns.</p></li></ul><h2><br><strong>4. Website Performance &amp; Conversion Optimization</strong></h2><ul><li><p>Own website performance and customer experience.</p></li><li><p>Improve website conversion rate through continuous optimization (CRO).</p></li><li><p>Monitor customer behavior including:</p><ul><li><p>Bounce Rate</p></li><li><p>Cart Abandonment</p></li><li><p>Checkout Drop-Off</p></li></ul></li><li><p>Optimize website navigation, search functionality, product pages, and checkout process.</p></li><li><p>Ensure an excellent shopping experience across desktop and mobile platforms.</p></li></ul><h2><br><strong>5. Online Merchandising</strong></h2><ul><li><p>Manage online product assortment and digital merchandising.</p></li><li><p>Ensure accurate product information, pricing, and imagery.</p></li><li><p>Coordinate product launches and promotional campaigns.</p></li><li><p>Collaborate with Buying and Merchandising teams to maximize online sales performance.</p></li></ul><h2><br><strong>6. E-Commerce Operations</strong></h2><ul><li><p>Coordinate with Supply Chain, Warehouse, Customer Service, Logistics, and IT teams to ensure efficient order fulfillment.</p></li><li><p>Monitor order processing, shipping performance, returns, and customer satisfaction.</p></li><li><p>Improve delivery speed while reducing cancellations and operational issues.</p></li><li><p>Ensure payment gateways and online systems operate efficiently.</p></li></ul><h2><br><strong>7. Analytics &amp; Business Performance</strong></h2><ul><li><p>Monitor and analyze key business metrics including:</p><ul><li><p>Online Revenue</p></li><li><p>Gross Merchandise Value (GMV)</p></li><li><p>Conversion Rate (CR)</p></li><li><p>Return on Ad Spend (ROAS)</p></li><li><p>Customer Acquisition Cost (CAC)</p></li><li><p>Customer Lifetime Value (CLV)</p></li><li><p>Average Order Value (AOV)</p></li><li><p>Website Traffic</p></li></ul></li><li><p>Prepare regular business reports with actionable insights and recommendations.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field.</p></li><li><p>8–15 years of experience in E-Commerce, Digital Growth, or Online Sales.</p></li><li><p>Minimum 3 years in a leadership role.</p></li><li><p>Experience in Fashion Retail, Apparel, Lifestyle, Beauty, or FMCG is highly preferred.</p></li></ul><p></p>

<ul><li><p>Responsible for the Customer Service department, ensuring all customer calls and complaints are answered and addressed in the best possible way</p></li><li><p>Identify potential customer needs and opportunities to up sell and cross sell</p></li><li><p>Develops outbound calling programs, to include Survey calls, lost customers etc…</p></li><li><p>Contact the VIP customers to ensure their satisfaction &amp; complete their data in order to send them the CONCRETE loyalty cards (icons program) .&nbsp;</p></li><li><p>Responsible for monthly reporting on customer feedback highlighting any major issues that need to be addressed or training that need to conducted in the store</p></li><li><p>Responsible to make analysis for each season by product category and highlight any product issue</p></li><li><p>Follow up and handling all online orders deliveries</p></li><li><p>Follow up and solve all customers complaining from all platforms stores, social media, online</p></li><li><p>Collecting and analyzing data to learn more about customer behavior</p></li><li><p>Responsible of customer satisfaction through solving all complain in the agreed time</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Bachelor's degree.</strong></p></li><li><p><strong>8–10 years of experience</strong> in Customer Service, with at least <strong>3 years in a managerial role</strong>.</p></li><li><p><strong>Previous experience in the Fashion Retail industry is highly preferred.</strong></p></li><li><p><strong>Fluent in English</strong> (spoken and written).</p></li><li><p>Strong leadership and team management skills.</p></li><li><p>Excellent communication, negotiation, and problem-solving abilities.</p></li><li><p>Proven experience in handling customer complaints and improving customer satisfaction.</p></li><li><p>Strong analytical skills with the ability to interpret customer feedback and sales data.</p></li><li><p>Experience in CRM systems and customer service management tools.</p></li><li><p>Good knowledge of customer journey, customer experience, and loyalty programs.</p></li><li><p>Experience in managing omni-channel customer service (Retail Stores, E-commerce, Social Media, and Call Center).</p></li><li><p>Ability to prepare reports, analyze trends, and recommend improvement plans.</p></li></ul><ul><li><p>Ability to work under pressure and manage multiple priorities in a fast-paced retail environment.</p></li><li><p>Customer-focused mindset with strong attention to detail and continuous improvement.</p></li></ul><p></p>

<ul><li><p><strong>Familiar with A and A+ customer categories&nbsp;</strong></p></li><li><p><strong>VIP account management&nbsp;</strong></p></li><li><p><strong>Customer complaints handlings&nbsp;</strong></p></li><li><p><strong>Inbound and outbound calls</strong></p></li><li><p><strong>Customers inquiries handling (phone/social media/emails)</strong></p></li><li><p><strong>Reporting and analysis&nbsp;</strong></p></li><li><p><strong>Communicating with back offices and non-customer-facing departments&nbsp;</strong></p></li><li><p><strong>Great ability to multitask&nbsp;</strong></p></li><li><p><strong>Familiar with loyalty programs and C. Sat practices&nbsp;</strong></p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Excellent English Language&nbsp;</strong></p></li><li><p><strong>Customer service experience from 3 to 5 years&nbsp;</strong></p></li><li><p><strong>Experience in high-end products/services or luxury brands</strong></p></li><li><p><strong>Very good experience dealing with A and A+ customer categories&nbsp;</strong></p></li><li><p><strong>Very presentable with excellent communication and service promoting skills</strong></p></li><li><p><strong>Passionate about fashion and luxury products&nbsp;</strong></p></li><li><p><strong>Face to face customer service experience&nbsp;</strong></p></li></ul><p></p>