Souq.com for E-Commerce LLC - G32 jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Amazon, one of the world's leaders in e-commerce, is expanding its Retail business and looking for a smart and ambitious Senior Program Manager to join the Mass Vendor Relations team and support the Vendor Success Program to enable new partnerships with vendors and integrate their product portfolios into Amazon websites.<br>Come and experience a company that reinvents itself every day and immerse yourself in an environment that is fast-paced, expanding and continuously inventing new efficiencies to offer great opportunities for our customers and for you!<br>Operating in a fast-moving and often ambiguous environment you will have full responsibility for achieving business objectives. You will need to engage in projects that will drive business growth and help shape the future of Amazon Retail in MENA. We expect that you can work autonomously, think both strategically and tactically, and take full control and responsibility for achieving your goals.<br>Key job responsibilities<br>As Sr. Team Lead, vendor Manager in MVR your responsibility will include:<br>· Delivering critical business initiatives for our existing small and medium vendor base - selection expansion, availability, vendor operational performance, marketing and promotions etc.<br>· Managing all aspects of such initiatives in association with our remote operations team (e.g. workstream planning, requirements definition, key metrics definition, risk management, and communication).<br>· Identifying opportunities for Vendors to grow their business, engaging with teams to set up the right processes as well as owning the business performance.<br>· Analyzing and diving deep on our business performance, identifying possible changes and presenting insights and recommendations to the leadership team.<br>· Engaging with Retail teams to share learnings and agree actions on joint complicated problems<br>A successful candidate will be highly analytical, resourceful, customer focused, team oriented, and have an ability to work independently under time constraints to meet deadlines. He/she is able to:<br>· Think and act strategically and tactically delivering measurable results<br>· Take initiative and autonomously propose and implement new projects and ideas<br>· Solve ambiguous problems using structured thinking and data driven approach<br>· Effectively communicate and influence individuals at all levels of the organization<br>- 5+ years of with Excel experience<br>- Experience using data to influence business decisions<br>- Experience driving internal cross-team collaboration<br>- Experience with business analysis and P&amp;L management<br>- 5+ years of vendor management experience<br>- Experience leading and managing a team<br>- Experience driving direction and alignment with cross-functional teams<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Bachelor's degree</p><p>Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment</p><p>Speak, write, and read fluently in English</p><p>Work flexible schedules/shifts/areas, including weekends, nights, and/or holiday</p><p>Experience that includes strong analytical skills, attention to detail, and effective communication abilities</p><p>Prior training, teaching or presentation experience</p><p>Prior content creation experience</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our Learning team within Amazon Operations! If you’re interested in joining a business where you can achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>&nbsp;The Last Mile Learning Specialist works with Operations Managers, Area Managers and Associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.<br>&nbsp;The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to area managers. Works hard for the success of others, constantly remains “customer obsessed”. Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity, applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans. <br>Key job responsibilities<br>• Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session)<br>&nbsp;• Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance<br>&nbsp;• Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects<br>&nbsp;• Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content<br>&nbsp;• Execute plans to close gaps in the developmental needs for individuals and groups<br>&nbsp;• Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes<br>&nbsp;• Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.<br>- Bachelor's degree<br>- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment<br>- Speak, write, and read fluently in English<br>- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays<br>- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction<br>- Organization skills - Able to handle multiple and changing projects/priorities<br>- Ability to prioritize, manage and complete projects with tight deadlines<br>- Willingness to work in different areas as required by training needs<br>- Availability to work in different shifts.<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Prior training, teaching or presentation experience<br>- Prior content creation experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Experience using the Microsoft Office suite of packages including Outlook, Word, Excel and PowerPoint.</p><p style="font-size: 11px;">High school or equivalent</p><p style="font-size: 11px;">Speak, write, and read fluently in English</p><p style="font-size: 11px;">Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring proce</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different! <br>Key job responsibilities<br>You will…<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>• Manage and train our Associates to help deliver the best service for our customers<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>• Continuously provide critical shift related information to frontline management and operators<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization <br>- Experience using the Microsoft Office suite of packages including Outlook, Word, Excel and PowerPoint<br>- High school or equivalent<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Do you want to be part of a team that is passionate about delivering best-in-class customer service? Do you want to work in a fast-paced environment where you can make a real difference? If so, then we want to hear from you!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of customer-facing environment, warehousing, logistics or manufacturing experience</li><li>Experience that includes strong analytical skills, attention to detail, and effective communication abilities</li><li>Travel up to 80% of the time</li><li>Knowledge of Lean Manufacturing &amp; Continuous Improvement principles &amp; techniques</li><li>Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design,</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now (ANOW) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.<br>This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.<br>You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.<br>Key job responsibilities<br>Manage the UFG store improvement plan to focus on best customer experience at the lowest cost<br>Develop a culture of continuous improvement and lean thinking<br>Contribute to and facilitate Kaizen activities<br>Help drive the implementation of Lean Standard Work and SOPs<br>Train and support all levels in Kaizen activities<br>Disseminate Lean Standard Work principles across teams<br>Support and manage the UFG store implementation Agenda<br>Take ownership for the LSC (Leadership Steering Committee)<br>Coordinate and prioritise LSC process improvement activities and resources<br>Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers<br>Standardize processes to Amazon and MENA/ECCF benchmark standards<br>Maintain strong relationships with Process Owners and store 3P stakeholders<br>The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.<br>- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience<br>- Experience that includes strong analytical skills, attention to detail, and effective communication abilities<br>- Travel up to 80% of the time<br>- Knowledge of Lean Manufacturing &amp; Continuous Improvement principles &amp; techniques<br>- Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br>- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br>- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br>- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br>- Be aware of and adhere to applicable company policies when dealing with customer interactions<br>- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br>- Maintain knowledge of resources and operational procedures<br>- Collaborate with team members to strive for continuous improvement<br>- Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience<br>- Speak, write, and read fluently in English<br>- Work 40 hours/week, and overtime as required<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Bachelor's degree<br>- - Advanced proficiency in both written and verbal in Spanish (Minimum B2 Common European Framework of Reference, CEFR)<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br>- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br>- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br>- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br>- Be aware of and adhere to applicable company policies when dealing with customer interactions<br>- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br>- Maintain knowledge of resources and operational procedures<br>- Collaborate with team members to strive for continuous improvement<br>- Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience<br>- Speak, write, and read fluently in English<br>- Work 40 hours/week, and overtime as required<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Bachelor's degree<br>- - Advanced proficiency in both written and verbal in French (Minimum B2 Common European Framework of Reference, CEFR)<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br>- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br>- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br>- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br>- Be aware of and adhere to applicable company policies when dealing with customer interactions<br>- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br>- Maintain knowledge of resources and operational procedures<br>- Collaborate with team members to strive for continuous improvement<br>- Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience<br>- Speak, write, and read fluently in English<br>- Work 40 hours/week, and overtime as required<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Bachelor's degree<br>- - Advanced proficiency in both written and verbal in German (Minimum B2 Common European Framework of Reference, CEFR)<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Amazon is committed to a diverse and inclusive workplace. If you have a disability and need assistance during the application and hiring process, please let us know.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of customer service experience</li><li>Speak, write, and read fluently in English</li><li>Experience with Microsoft Office products and applications</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Experience in data analysis and reporting</li></ul>

<p>We are looking for a motivated and detail-oriented Support &amp; Ops Specialist to join our Amazon Freight team. In this role, you will be responsible for ensuring the smooth operation of our freight services and providing excellent support to our customers and internal teams. This is an exciting opportunity to contribute to a fast-paced and dynamic environment.</p><p>Key Responsibilities:</p><ul><li>Monitor and manage freight operations, ensuring timely and efficient delivery.</li><li>Communicate with carriers, customers, and internal stakeholders to resolve issues and provide updates.</li><li>Process and verify shipping documents and data.</li><li>Assist in developing and implementing operational improvements.</li><li>Generate reports on operational performance and key metrics.</li><li>Adhere to all company policies and procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1+ years of customer service experience</p><p>Speak, write, and read fluently in English</p><p>Experience with Microsoft Office products and applications</p><p>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>Speak</p><p>Experience in data analysis and reporting</p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring proces</p>

<p><b>Description</b></p><p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.</p><p><br></p><p><b>Key job responsibilities</b></p><p>Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions</p><p>Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.</p><p>Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience</p><p>Be aware of and adhere to applicable company policies when dealing with customer interactions</p><p>Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery</p><p>Maintain knowledge of resources and operational procedures</p><p>Collaborate with team members to strive for continuous improvement</p><p>Work independently on projects or tasks to identify and resolve issues</p><p><br></p><p>A day in the life</p><p>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.</p><p><br></p><p><b>Basic Qualifications</b></p><p>- 1+ years of customer service experience</p><p>- Speak, write, and read fluently in English</p><p>- Experience with Microsoft Office products and applications</p><p>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>- Speak, write, and read fluently in German</p><p><br></p><p><b>Preferred Qualifications</b></p><p>- Experience in data analysis and reporting</p><p><br></p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1+ years of customer service experience</li><li>Speak, write, and read fluently in English</li><li>Experience with Microsoft Office products and applications</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Speak</li><li>Experience in data analysis and reporting</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br> Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br> Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br> Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br> Be aware of and adhere to applicable company policies when dealing with customer interactions<br> Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br> Maintain knowledge of resources and operational procedures<br> Collaborate with team members to strive for continuous improvement<br> Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of customer service experience<br>- Speak, write, and read fluently in English<br>- Experience with Microsoft Office products and applications<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in German<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br> Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br> Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br> Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br> Be aware of and adhere to applicable company policies when dealing with customer interactions<br> Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br> Maintain knowledge of resources and operational procedures<br> Collaborate with team members to strive for continuous improvement<br> Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of customer service experience<br>- Speak, write, and read fluently in English<br>- Experience with Microsoft Office products and applications<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Experience in payments or e-commerce<br>- Speak, write, and read fluently in Spanish<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support &amp; Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.<br>Key job responsibilities<br> Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions<br> Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.<br> Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience<br> Be aware of and adhere to applicable company policies when dealing with customer interactions<br> Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery<br> Maintain knowledge of resources and operational procedures<br> Collaborate with team members to strive for continuous improvement<br> Work independently on projects or tasks to identify and resolve issues<br>A day in the life<br>A Support &amp; Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support &amp; Ops Specialist provides proactive and timely resolution to any issue in hand by researching &amp; querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.<br>- 1+ years of customer service experience<br>- Speak, write, and read fluently in English<br>- Experience with Microsoft Office products and applications<br>- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays<br>- Speak, write, and read fluently in French<br>- Experience in data analysis and reporting<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different! <br>Key job responsibilities<br>You will…<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>• Manage and train our Associates to help deliver the best service for our customers<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>• Continuously provide critical shift related information to frontline management and operators<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization <br>- Experience using the Microsoft Office suite of packages including Outlook, Word, Excel and PowerPoint<br>- High school or equivalent<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.<br>You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.<br>This is a varied, challenging role and every day is different! <br>Key job responsibilities<br>You will…<br>• Create and cultivate a safe working environment by identifying safety opportunities across your work area<br>• Manage and train our Associates to help deliver the best service for our customers<br>• Ensure that customer orders are fulfilled in line with quality and safety guidelines<br>• Continuously provide critical shift related information to frontline management and operators<br>• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts<br>• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training<br>• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization <br>- Experience using the Microsoft Office suite of packages including Outlook, Word, Excel and PowerPoint<br>- High school or equivalent<br>- Speak, write, and read fluently in English<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Amazon Freight is seeking a dedicated Support &amp; Ops Specialist to join our growing team. In this role, you will be instrumental in ensuring the smooth operation of our freight services, providing critical support to our operations and customers. If you thrive in a fast-paced environment and are passionate about logistics and operational excellence, this is the opportunity for you.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide frontline support to internal and external stakeholders regarding Amazon Freight operations.</li><li>Monitor and manage freight shipments, ensuring timely and accurate updates.</li><li>Troubleshoot and resolve operational issues, escalating when necessary.</li><li>Collaborate with various teams to ensure seamless execution of freight movements.</li><li>Maintain accurate records and documentation for all operational activities.</li><li>Analyze operational data to identify trends and areas for improvement.</li><li>Communicate effectively with carriers, customers, and internal teams.</li><li>Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - - A- Experience managing reporting and analysis Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring proce</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">- A Bachelor s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing. Strong communication skills (written and verbal). Proficiency in MS Excel. Ability travel to different stores within Egypt Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br> <br>Key job responsibilities<br>We're seeking a Team lead for Ultra Fast Grocery (UFG) for On The Road (OTR) in Alexandria. In this role, you will be responsible for:<br> <br>Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations:<br> <br>Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.<br> <br>Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.<br> <br>Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.<br> <br>Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.<br> <br>The job requires to work on flexible shifts including night/ weekends and different areas</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">- A self-motivated person with the ability to motivate the associates/team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.</p></section>