Job Description
Roles & Responsibilities
Amazon Freight is seeking a dedicated Support & Ops Specialist to join our growing team. In this role, you will be instrumental in ensuring the smooth operation of our freight services, providing critical support to our operations and customers. If you thrive in a fast-paced environment and are passionate about logistics and operational excellence, this is the opportunity for you.
Key Responsibilities:
- Provide frontline support to internal and external stakeholders regarding Amazon Freight operations.
- Monitor and manage freight shipments, ensuring timely and accurate updates.
- Troubleshoot and resolve operational issues, escalating when necessary.
- Collaborate with various teams to ensure seamless execution of freight movements.
- Maintain accurate records and documentation for all operational activities.
- Analyze operational data to identify trends and areas for improvement.
- Communicate effectively with carriers, customers, and internal teams.
- Contribute to process improvement initiatives to enhance efficiency and customer satisfaction.
Desired Candidate Profile
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience - Work 40 hours/week, and overtime as required - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - - A- Experience managing reporting and analysis Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring proce