وظائف نظم و معلومات في مصر

About the Role<br>We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.<br>Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.<br>Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.<br>What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.

<p>Create, modify, disable, and manage user accounts across Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and business applications. Manage user permissions, security groups, shared mailboxes, and access requests in accordance with company policies. Support employee onboarding and offboarding, including account provisioning, access management, and IT asset allocation. Perform system updates, software deployments, security patches, and firmware upgrades. Monitor IT systems and infrastructure health and proactively resolve performance and reliability issues. Troubleshoot and resolve hardware, software, network, and user access issues. Maintain accurate IT documentation, user records, and system configurations. Follow IT security policies and best practices to ensure secure and reliable operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2 3 years of experience in IT Operations, System Administration, or a related role.</li><li>Hands-on experience with Active Directory, Microsoft Entra ID, and Microsoft 365 .</li><li>Good understanding of user access management, permissions, security groups, and IT support processes.</li><li>Basic knowledge of Windows Server, networking, system troubleshooting, and IT security.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication and teamwork skills.</li></ul><p>Hybrid Working Model Social and Medical Insurance Flexible working Environment Transportation</p>

About the Role<br>We are looking for an experienced IT Operations Manager to lead and oversee the day-to-day IT operations and infrastructure environment across the Group. The role combines technical leadership and hands-on infrastructure management, ensuring the availability, reliability, security, performance, and continuity of critical IT systems and services. The ideal candidate will have strong experience across infrastructure and systems administration, excellent troubleshooting capabilities, and the ability to lead IT operations while remaining technically involved in day-to-day operations.<br>Key Responsibilities Manage and oversee day-to-day IT Operations and infrastructure services across the Group. Ensure the availability, reliability, performance, and continuity of critical IT infrastructure and services. Maintain hands-on involvement in troubleshooting complex infrastructure, systems, and operational issues. Manage and maintain servers, virtualization platforms, storage, backup systems, cloud infrastructure, and operating systems. Monitor infrastructure performance, availability, capacity, and utilization, and proactively address potential issues. Lead incident management, problem management, and root-cause analysis for major IT incidents. Establish and maintain effective backup, redundancy, disaster recovery, and business continuity arrangements. Ensure effective patching, system maintenance, configuration management, and infrastructure hardening in coordination with Cybersecurity. Review technical solutions, vendor proposals, and infrastructure designs and provide recommendations to IT management. Develop and maintain IT Operations SOPs, SLAs, technical documentation, infrastructure diagrams, and operational procedures. Work closely with the Service Desk to ensure effective escalation and resolution of complex technical issues. Support internal and external IT audits by providing technical documentation, evidence, and operational information. Identify opportunities to improve IT efficiency, service quality, automation, scalability, and cost effectiveness. Lead, coach, and develop the IT Operations team while maintaining strong technical involvement. Manage relationships with vendors, ISPs, managed service providers, and technology partners. Ensure effective communication and escalation during major incidents, outages, infrastructure changes, and critical IT issues. Stay up to date with emerging infrastructure, cloud, virtualization, automation, and IT Operations technologies.<br>Requirements Bachelor’s degree in computer science, Information Technology, Computer Engineering, or a related field.4+ years of relevant experience in IT Operations, Infrastructure, Systems Administration, or Technical Team Management. Strong hands-on experience in IT infrastructure and systems administration. Strong technical knowledge of:Servers and operating systems / Virtualization / Storage and backup / Cloud infrastructure / Enterprise infrastructure Good understanding of networking, cybersecurity, endpoint management, and IT service management. Strong experience in incident management, troubleshooting, root-cause analysis, and problem resolution. Experience managing vendors, ISPs, MSPs, and technology partners. Experience working within a medium- to large-scale organization. Strong analytical and problem-solving skills. Strong leadership and team-management capabilities, with the ability to remain technically hands-on. Excellent communication and stakeholder-management skills.<br>What We’re Looking For We are looking for someone who can balance technical depth with operational leadership — a manager who can lead the IT Operations function while also stepping in to diagnose and resolve complex technical issues when required. If you are a hands-on IT professional with strong infrastructure expertise and a passion for improving IT operations and service reliability, we’d love to hear from you.

Company Description EGYPTAIR MAINTENANCE AND ENGINEERING is a key provider of aircraft maintenance, repair, and engineering services supporting EGYPTAIR and other regional and international airlines. The company operates advanced facilities and workshops that handle a wide range of aviation technologies and systems. Its teams work to ensure safety, reliability, and compliance with international aviation standards. The organization offers a professional environment where technical expertise, continuous improvement, and operational excellence are highly valued. Employees have the opportunity to contribute directly to the performance and safety of commercial aviation operations.<br>Role Description The Information Technology Manager is a full-time, on-site role based in El Obour, responsible for overseeing the planning, implementation, and maintenance of IT systems that support maintenance and engineering operations. Day-to-day tasks include managing IT infrastructure and networks, monitoring system performance, and ensuring high availability and security of critical applications. The role involves leading and mentoring IT team members, coordinating support activities, and resolving technical issues in collaboration with internal stakeholders. The Information Technology Manager will also manage IT projects, work with vendors, and contribute to technology roadmaps that align with organizational goals. This position requires close coordination with operational departments to ensure that IT services are reliable, compliant, and well-integrated with aviation maintenance processes.<br>Qualifications<br> <br>Strong leadership, team management, and communication skills, with the ability to coordinate across technical and operational departments. Proficiency in managing IT infrastructure, including servers, networks, storage, and end-user systems, preferably in industrial or aviation environments. Experience with IT security practices, data protection, and compliance with relevant standards and regulations. Background in IT project management, including planning, budgeting, vendor coordination, and implementation of new systems or upgrades. Ability to diagnose and resolve complex technical issues, prioritize tasks, and maintain high service levels in a dynamic setting. Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; advanced certifications (such as ITIL, PMP, or network/security certifications) are an asset. Familiarity with maintenance or engineering systems, ERP solutions, or industry-specific applications is advantageous. Commitment to continuous learning, process improvement, and adopting emerging technologies that support operational efficiency.

Algihaz Holding is hiring a BIM Mechanical Engineer with 2 to 3 years of experience to deliver detailed HVAC system designs and BIM modeling across project phases. Key Responsibilities HVAC Design: Conduct cooling/heating load calculations, duct and piping sizing, and system layout in compliance with international standards (ASHRAE, SMACNA). BIM Modeling: Build detailed 3D MEP/HVAC models and produce shop/construction drawings using Autodesk Revit. Clash Coordination: Run multi-disciplinary clash detection and resolve design conflicts using Navisworks Manage. Documentation: Extract quantity take-offs (BOQ), system schedules, and coordinated layouts directly from the BIM model. Requirements Bachelor’s degree in Mechanical Engineering.2–3 years of hands-on experience in HVAC design and BIM execution. Advanced proficiency in Revit MEP and Navisworks. Strong grasp of HVAC engineering principles and clash-resolution workflows.

<div> <p> <strong>JOB SUMMARY </strong> </p> <p> </p> <p>Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing MIS Technology Projects</strong> </p> <p> Creates and maintains MIS technology plans.</p> <p> Coordinates and implements communications for all new MIS applications/system installations and problem resolution.</p> <p> Provides project support for new MIS roll-outs/implementations.</p> <p> Leads project work as needed.</p> <p> Provides end-user support to hotel staff and business center.</p> <p> Writes proposals, analyses, projects, or cost-models.</p> <p> Provides timely, accurate, and detailed status reports as requested.</p> <p> </p> <p> <strong>Providing MIS Technical Systems Support and Consultation</strong> </p> <p> Evaluates and makes recommendations regarding technology/asset life-cycles.</p> <p> Foresees, identifies and ensures resolution of MIS system(s) performance problems.</p> <p> Certifies software applications for use at properties.</p> <p> Consults with properties on all aspects of information technology.</p> <p> Executes property disaster recovery and business continuity as it relates to technology.</p> <p> Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.</p> <p> Determines solutions and implements per cluster SOPs.</p> <p> Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.</p> <p> Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.</p> <p> Ensures compliance to technology-related vendor contracts.</p> <p> Ensures properties are securing and maintaining technology assets accordance with company policies and standards.</p> <p> Uses knowledge to solve support issues and train/develop junior employees.</p> <p> Manages information technology security compliance and ensures proper implementation of security measures</p> <p> Manages reporting and compliance efforts for assigned area.</p> <p> Creates and maintains secure server environment.</p> <p> Performs server backups and routine/non-routine preventative maintenance.</p> <p> Ensures that adequate bandwidth exists and that circuits are secured.</p> <p> Communicates and ensures implementation of information technology standards and best practices</p> <p> Provides exceptional customer service.</p> <p> </p> <p> <strong>Forecasting and Complying within Budgets </strong> </p> <p> Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.</p> <p> Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.</p> <p> Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.</p> <p> Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities </strong> </p> <p> Maintains direct responsibility for area system managers and to their teams.</p> <p> Provides work direction to property-based systems technicians and managers.</p> <p> Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).</p> <p> Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.</p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>

Requirements:Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous +1 Years experience in IT risk management or a related role Familiarity with IT infrastructure, systems, and data protection concepts Excellent analytical and problem-solving skills Strong communication and interpersonal skills<br>Core Responsibilities:Integrate controls into IT projects and system implementations. Conduct regular control assessments and evaluations to identify deficiencies and improvement areas. Collaborate with internal audit and Info Sec teams to develop testing plans and establish monitoring processes. Analyze assessment results and recommend remediation measures. Stay updated on regulatory requirements, industry standards, and best practices related to IT controls and compliance. Collaborate with ICT Compliance and Legal teams to ensure controls align with applicable laws and regulations. Provide guidance and support in control remediation efforts. Develop and implement an IT resilience strategy aligned with business objectives. Collaborate with business units to integrate IT resilience into the organization's business continuity management framework. Establish monitoring processes to track the resilience of IT systems and services. Promote awareness of potential risks and the importance of preparedness. Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.

<p><strong>Company Description</strong> Salamtex Lace is a specialty textile manufacturer serving both the intimate apparel industry and the technical textiles sector. The company offers an extensive and evolving range of high-quality lace and textile products tailored to diverse client needs. Salamtex Lace maintains world-class capabilities across the production lifecycle. This integrated approach allows the organization to deliver consistent quality, innovation, and reliability to global partners and customers.</p><p><br></p><p><strong>Role Description</strong> The Information Technology Manager is a full-time, on-site role based in El Obour City. This role oversees the planning, implementation, and maintenance of all IT systems, including network infrastructure, servers, hardware, and business-critical software. The Information Technology Manager will manage IT security, data backup and recovery, and system monitoring and improvement to ensure high availability and performance. Daily responsibilities include troubleshooting user issues, coordinating with vendors and service providers, supporting production and administrative systems, and ensuring that IT policies and procedures are up to date and followed. The role also involves leading IT projects, identifying opportunities for process automation, training staff on technology tools, and aligning IT initiatives with Salamtex Lace’s operational and strategic goals.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Candidates should possess strong skills in IT infrastructure management, including network administration, server management, and hardware support.</li><li>Candidates should possess skills in systems and application management, such as ERP or production systems support, database administration, and software deployment.</li><li>Candidates should possess skills in IT security and risk management, including data protection, access control, backup and recovery, and basic cybersecurity practices.</li><li>Candidates should possess skills in technical troubleshooting and user support, with the ability to diagnose and resolve hardware, software, and connectivity issues.</li><li>Candidates should possess skills in project management and process improvement, including planning, documentation, and implementation of IT initiatives.</li><li>Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>Relevant industry certifications (such as Network+, Security+, Microsoft, Cisco) are beneficial.</li><li>Strong communication and collaboration skills, with the ability to work effectively with production, operations, and leadership teams.</li><li>Experience in manufacturing or textile environments is an advantage.</li></ul><li><br></li><p><strong>Please see below IT systems used in the company which you will be managing:</strong></p><ul><li>Two Dell PowerEdge R730XD hosts on VMware ESXi 8 carrying around 28 virtual machines. You will bring them under central management and build the availability we don't have yet.- Our in-house ERP across its Debian tiers — application, API, RabbitMQ messaging and database — including patching, OS currency and the recovery plan for all of it.</li><li>A Linux estate end to end: Debian, Rocky and Fedora on servers, plus roughly 120 Linux desktops across the site.</li><li>pfSense firewall, three managed switches and four internet circuits from three providers including microwave — configuration, config backups, rule review and tested failover.</li><li>The site CCTV system — storage, retention, availability and access control.</li><li>Backup and disaster recovery.</li><li>Monitoring and hardware health: iLO/iDRAC, array status, UPS and generator changeover, server room temperature.</li><li>Mail and DNS across five group domains, and our GLPI asset platform.</li></ul><p><br></p><p><strong>Job Location: El Obour City</strong></p><p><strong>Saturday - Thursday </strong></p><p><strong>8am - 4pm</strong></p>

<p><strong>Reports to:</strong> Senior Director, HR Operations </p><p><br></p><p><strong>Role Purpose:</strong></p><p>The Manager, HRIS is responsible for the management, optimization and transformation of the University’s Human Resource Information Systems (HRIS), including leading the migration from SuccessFactors to Oracle HCM and any future HR system. Acting as a bridge between HR, IT and service providers, the role ensures data integrity, system efficiency and minimal disruption to HR operations through data governance, process automation, reporting, stakeholder support and vendor coordination.</p><p><br></p><p><strong>Core Responsibilities </strong></p><ul><li>HRIS Migration and Implementation: Lead the migration of the HRIS from SuccessFactors to Oracle, and any future HR system, covering planning, data migration and validation, system configuration and testing, process alignment, user training, periodic awareness sessions and post go-live support, in coordination with IT, HR stakeholders and the service provider</li><li>Data Quality and Cleansing: Lead ongoing and pre-migration data cleansing by correcting incomplete, inaccurate, duplicate or outdated employee records, and set data quality standards and validation controls with HR stakeholders and data owners</li><li>Systems Optimization and Reporting: Automate and streamline HR processes to minimize manual work, and oversee accurate real-time and periodic HR reports that support operations and decision-making</li><li>HR Reporting and Workforce Analytics: Design and maintain HR dashboards and periodic reports on headcount, recruitment, turnover, vacancies, leave, demographics and compensation, produce ad-hoc workforce analysis, and issue monthly reports to internal and external stakeholders</li><li>Set reporting standards, definitions and controls to ensure accurate and consistent HR data and KPIs across the University</li><li>Document Review and Summarization: Review and summarize documents as required, including Functional Design Document</li><li>System Performance Enhancement: Monitor and improve HRIS functionality through testing, upgrades and issue resolution with stakeholders and vendors</li><li>Process Management: Develop, communicate and enforce HRIS workflows aligned with the new system, maintain system stability and address user concerns</li><li>Stakeholder Communication and Training: Communicate system changes to HR teams and end users, and deliver training and awareness sessions to enable effective use of HRIS tools</li><li>Vendor and Budget Coordination: Collaborate on vendor contracts, budget planning and service evaluations to optimize cost and user satisfaction</li><li>Additional Responsibilities: Undertake additional responsibilities and initiatives as assigned, in support of the University’s needs</li></ul><p><br></p><p><strong>Qualifications and Skills:</strong></p><p><strong>Education and Experience: </strong></p><ul><li>Bachelor’s degree in computer science, information systems, business administration or human resources</li><li>Minimum 10 years of progressive experience in HRIS in a multi-cultural environment</li><li>Proven experience implementing all Oracle HCM modules and leading HR system migrations</li><li>Professional qualification in Human Resources or Oracle HCM certification is an advantage</li></ul><p><br></p><p><strong>Technical Skills: </strong></p><ul><li>In-depth knowledge of Oracle HCM across all modules, with working knowledge of SAP SuccessFactors</li><li>Proven ability to manage system configuration, upgrades, testing and troubleshooting</li><li>Strong skills in data migration, validation, cleansing and data quality controls</li><li>Ability to lead cross-functional implementation projects with IT, HR and external service providers</li><li>Strong analytical, planning and organizational skills, with the ability to adapt to changing priorities and tight deadlines</li><li>Good in spoken and written English and Arabic, with strong communication and interpersonal skills, and ability to influence stakeholders effectively</li></ul><p><br></p><p><em> This position is open until November 5, 2026</em></p><p><br></p><p><em>Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. </em></p><p><br></p><p>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply." </p><p><br></p><p><strong><em>“We thank all individuals who have expressed interest in working at The American University in Cairo.”</em></strong></p>

???? We’re Hiring – IT Administrator Location: Egypt – Remote – Night Shift / Australian Time Zone<br>About the Role Koinonia Enterprises is looking for an organised and technically capable IT Administrator to join our team and support our Australian operations. This is a hybrid IT and compliance role, combining Microsoft 365 and IT administration with information security, ISO management systems, business process improvement, automation, and the development of tailored internal tools and platforms. The role will primarily focus on Microsoft 365 administration, user and access management, Share Point, IT support, information security and ISO management systems, while also supporting selected business administration and internal systems improvement activities. The position is remote and requires close collaboration with our Australian management and operational teams. The successful candidate must be able to work Australian business hours / Australian time zone.<br>Key Responsibilities• Administer Microsoft 365, including user accounts, mailboxes, licences, permissions and access • Manage Share Point sites, document libraries, security groups and user permissions • Provide first-line IT support and troubleshoot day-to-day technical issues • Maintain appropriate access controls and support information-security requirements • Support information-security controls, access reviews and incident-related activities • Maintain and update ISO policies, procedures, registers and supporting evidence • Support ISO 9001, ISO 14001, ISO 45001 and ISO 27001 management systems • Prepare and organise documentation and evidence for internal and external audits • Track audit findings, corrective actions and compliance requirements through to closure • Maintain company procedures, controlled documents and compliance records • Design and build tailored internal tools and platforms to support business operations and improve efficiency • Develop and maintain automation workflows, internal applications and business tools that reduce manual work and improve process reliability • Improve internal processes and identify opportunities for automation and digitalisation • Support management with selected administrative systems, trackers and reporting tools • Coordinate with external IT/service providers when escalation or specialist support is required<br>What We’re Looking For• Experience in IT administration, systems support or a similar technical support role • Good working knowledge of Microsoft 365 administration • Experience with Share Point administration, permissions and document management • Strong understanding of user access, security permissions and basic information-security practices • Experience with ISO management systems, audits or compliance documentation is highly desirable • ISO 27001 or information-security experience would be a strong advantage • Strong organisational and problem-solving skills • Strong attention to detail • Strong written and spoken English • Ability to communicate professionally with management, employees and external providers • Comfortable working remotely with Australian teams • Ability and willingness to work Australian business hours / night shift from Egypt • Strong Microsoft Excel, Word and general Microsoft Office skills • Ability to manage multiple priorities and follow tasks through to completion with limited supervision • Ability to understand business processes and translate operational needs into practical IT solutions<br>Highly Regarded• Microsoft 365 Administrator experience or certification • ISO 27001 implementation or audit experience • Experience with ISO 9001, ISO 14001 and/or ISO 45001 • Share Point administration experience • Power Automate or other workflow automation experience • Experience building internal tools, dashboards, workflow solutions or lightweight business applications • Basic scripting knowledge, such as Power Shell, Python or similar • Experience with low-code/no-code platforms • Strong technical troubleshooting skills • Experience working within telecommunications, engineering or project-based organisations The Ideal Candidate This role is ideal for someone who combines technical IT capability with strong documentation, compliance, automation and organisational skills. We are looking for someone who can not only administer systems and support users, but also understand business requirements, improve processes, and build practical internal solutions that make day-to-day operations more efficient. The successful candidate will work closely with Koinonia’s management and operational teams in Australia, with specialist escalation and knowledge-transfer support available during the transition period.???? Interested candidates can apply by sending their CV to hr.management@koinoniaenterprises.com.au<br>#Career Opportunities #Job Opportunity #ITAdministrator #Microsoft365 #ISO27001 #Information Security #Share Point #Automation #Power Automate #Internal Tools #ITJobs #Egypt Jobs #Remote Jobs #Koinonia Enterprises

Senior IT Specialist Job Purpose We are looking for an experienced Senior IT Specialist to provide reliable day-to-day IT support and ensure the smooth operation of the organization’s IT infrastructure, end-user devices, systems, and IT assets. The ideal candidate should have strong hands-on experience with Active Directory, ACCM, remote technical support, and IT stock/asset management, combined with strong troubleshooting skills and good English communication capabilities. Key Responsibilities Provide Level 1 and Level 2 technical support to employees for hardware, software, operating systems, network connectivity, and other IT-related issues. Manage and administer Microsoft Active Directory, including:Creating and managing user accounts. Managing security groups and access permissions. Password resets and account troubleshooting. User onboarding, transfers, and offboarding. Manage and support devices and endpoints through ACCM, including software deployment, configuration, troubleshooting, and monitoring. Provide remote IT support to employees across different locations using approved remote-support tools. Install, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices, and other IT equipment. Diagnose and resolve hardware, software, network, email, VPN, and system-access issues. Manage the organization's IT stock and asset inventory, including laptops, desktops, monitors, accessories, mobile devices, and other IT equipment. Maintain accurate records of IT assets, including:Asset assignment and handover. Asset returns. New equipment received. Available stock. Damaged or retired equipment. Asset movement between employees or locations. Coordinate the preparation and delivery of IT equipment for new joiners and ensure required accounts, devices, and access are ready before their start date. Handle IT equipment collection and access termination during employee offboarding. Monitor IT stock levels and highlight requirements for new equipment or replacements. Coordinate with vendors and service providers when required for hardware maintenance, warranties, repairs, or IT purchases. Maintain proper documentation of IT procedures, incidents, assets, configurations, and recurring technical issues. Ensure compliance with company IT policies, information-security requirements, and access-control procedures. Escalate complex technical or infrastructure issues to the appropriate internal teams or external service providers. Support IT-related projects, system upgrades, migrations, and infrastructure improvements when required. Provide guidance and technical support to junior IT team members when needed. Qualifications & Experience Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field. Typically 4–7 years of relevant IT support / IT infrastructure experience, preferably in a corporate environment. Strong hands-on experience with Microsoft Active Directory. Strong experience with ACCM / endpoint management tools. Proven experience providing remote technical support to end users. Good experience with IT asset and stock management. Strong knowledge of Windows operating systems and Microsoft Office / Microsoft 365 environments. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and LAN troubleshooting. Experience troubleshooting laptops, desktops, printers, peripherals, and common business applications. Familiarity with IT ticketing/helpdesk systems is preferred. Required Skills & Competencies Strong troubleshooting and problem-solving skills. Ability to diagnose technical issues systematically and provide effective solutions. Strong customer-service orientation and ability to communicate effectively with non-technical employees. Good organizational and documentation skills. Ability to manage multiple support requests and prioritize urgent incidents. Strong attention to detail, particularly when managing IT assets and user access. Ability to work independently while collaborating effectively with other IT teams. Good spoken and written English. Strong interpersonal and communication skills. Preferred Certifications The following certifications would be considered an advantage:Microsoft certifications related to Windows, Microsoft 365, Azure, or endpoint administration. Comp TIA A+ / Network+. ITIL Foundation. Relevant endpoint-management or infrastructure certifications.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong><br> Lead and manage information security across the organization, ensuring compliance with policies, maintaining ISO 27001 certification, and protecting business systems and data.</p><br> <p><strong>Core Responsibilities<br> </strong>Information Security Governance &amp; Compliance:<br> – Maintain the Information Security Management System (ISMS) and ensure ISO 27001 certification<br> – Ensure compliance with policies, standards, and procedures<br> – Manage risk register and track mitigation actions<br> – Lead ISO audits and resolve observations and non-conformances</p><br> <p>Risk &amp; Incident Management:<br> – Establish and manage information security incident response processes<br> – Conduct root cause analysis and implement corrective actions<br> – Identify vulnerabilities and coordinate mitigation activities</p><br> <p>Business Continuity &amp; Disaster Recovery:<br> – Develop and test Disaster Recovery Plans (DRP)<br> – Lead Business Continuity Planning (BCP) processes</p><br> <p>Security Operations &amp; Controls:<br> – Ensure effective security controls across IT infrastructure<br> – Manage credential and access control processes<br> – Work with IT and vendors to identify and mitigate risks</p><br> <p>Awareness &amp; Training:<br> – Develop and deliver security awareness training programs<br> – Ensure staff understanding of Acceptable Use Policies (AUP)</p><br> <p>Stakeholder Collaboration:<br> – Act as advisor to IT leadership<br> – Collaborate with internal teams and external partners<br> – Communicate risks and security issues effectively</p><br> <p><strong>Skills &amp; Experiences </strong><br> 8+ years of experience in information security<br> Strong knowledge of security threats (malware, phishing, ransomware, DDOS)<br> Experience with ISO 27001 and ISMS frameworks<br> Strong understanding of networking and infrastructure security<br> Experience with Windows, Linux, Mac OS, iOS, Android<br> Familiarity with Azure, AWS, SQL, Active Directory, VPNs<br> Strong communication and stakeholder management skills<br> High level of integrity and confidentiality</p><br> <p><strong>Core Competencies</strong><br> Analytical thinking<br> Risk management<br> Attention to detail<br> Communication and influencing skills<br> Leadership and accountability<br> Problem-solving mindset</p><br> <br> </div>

We’re looking for an IT Supply Chain professional with strong WMS experience to join our team and support the digitalization and optimization of warehouse operations.???? Key Responsibilities:Manage and support WMS solutions, including enhancements, upgrades, and implementations. Translate warehouse business requirements into effective WMS solutions. Optimize processes such as receiving, put-away, picking, replenishment, and inventory management. Manage integrations between WMS, ERP, TMS, and other Supply Chain systems. Coordinate with business users, IT teams, and WMS vendors to ensure smooth system performance and continuous improvement.???? Requirements:Bachelor’s degree in IT, Computer Science, Supply Chain, or a related field.5+ years of experience in IT Supply Chain applications. Strong hands-on experience with WMS platforms such as Infor, Manhattan, Körber, or similar. Strong understanding of warehouse and inventory processes. Experience with system implementation, integration, UAT, and application support. Strong analytical, problem-solving, and stakeholder management skills. FMCG / Distribution experience is a plus.???? Interested? Send us your CV or apply now!

Techifay :System Integrator Company Location: Heliopolis, Cairo (Full-Time – On-site) Industry: Cybersecurity | Infrastructure | Managed IT Services<br>Techifay is looking for a talented “it Sales Account Manager” to join our team with the following Responsibilities: -Responsible for developing and managing key customer accounts-Identifying new business opportunities, and driving revenue growth through selling system integration solutions including hardware, software, networking, security, and IT services. -Manage and grow a portfolio of assigned accounts to achieve sales targets-Identify new business opportunities and develop long-term customer relationshipsstrong relationship management skills-Present, promote, and sell solutions to customer needs.-Set meetings with potential clients and presents company profile & solutions offered.-Prepare proposals, quotations, and commercial offers.-Negotiate contracts and close sales deals in line with company policies.-Follow up on leads, opportunities, and customer inquiries in a timely manner.-Ensure high customer satisfaction and act as the main point of contact for clients.<br>Qualifications:3-5 years of experience in IT sales with a system integrator. Ability to communicate well and work through others. Negotiation and communication skills. If you are interested kindly send your CV on hr@techifay.com

1. Role Overview The Security Systems Design Engineer is responsible for the development, coordination, and delivery of electronic security system designs and engineering documentation across commercial, industrial, infrastructure, and mission-critical projects. The role supports the Security Design & Engineering function throughout the project lifecycle, from concept and preliminary design through detailed design, construction support, testing, commissioning, and operational handover. Working under the direction of the Senior Security Systems Design Engineer and Design Manager, the role produces accurate, technically compliant, and coordinated security engineering deliverables in accordance with client requirements, project specifications, company standards, and applicable regulations. The role works closely with Security Design Engineers, Senior Engineers, BIM and CAD resources, Project Managers, consultants, contractors, and clients to ensure security systems are appropriately integrated into the wider project design and can be successfully delivered and maintained.2. Key Responsibilities A. Security Systems Design• Develop and produce engineering designs for CCTV & Video Surveillance, Access Control (ACS), Intrusion Detection (IDS), Perimeter Intrusion Detection (PIDS), Intercom & Emergency Communication, Video Management (VMS), PSIM, Security Command & Control, Security Operations Centres (SOC), Visitor Management, and Integrated Security Platforms.• Prepare and contribute to Basis of Design (BoD), Functional Design Specifications (FDS), Detailed Design Packages, Technical Specifications, Security Schematics, Equipment/Device Schedules, Network Architecture Diagrams, Bills of Materials (BOM), Cause-and-Effect Matrices, and Security Programming Matrices.• Ensure engineering deliverables are accurate, coordinated, technically compliant, and aligned with approved design requirements.• Escalate complex technical issues, design risks, and deviations to the Senior Security Systems Design Engineer or Design Manager as appropriate. B. Design Development & Engineering• Develop security system designs from approved project requirements and design information.• Undertake device and equipment selection, system architecture development, security device layouts, equipment room layouts, rack/cabinet layouts, cable and containment requirements, system connectivity, security zoning, door/access control requirements, CCTV coverage, and interface requirements.• Review architectural, MEP, structural, ICT and other project information to ensure security requirements are appropriately incorporated into the design.• Identify design gaps and technical issues and raise them for resolution. C. Technical Documentation• Prepare and maintain design reports, technical specifications, equipment/device/cable schedules, security schematics, network architecture diagrams, system block diagrams, interface documentation, Bills of Materials, and technical submissions.• Ensure documentation is produced in accordance with company templates, project standards, document control procedures, and client requirements.• Maintain revision control and ensure design changes are accurately incorporated into project documentation. D. Multidisciplinary Design Coordination• Coordinate security system designs with Architectural, MEP, ICT, General Contractor, BIM, CAD, and Project Delivery teams.• Participate in multidisciplinary coordination meetings and technical workshops.• Coordinate security device/equipment locations, containment routes, cable pathways, equipment rooms, security control rooms, server/communications rooms, power requirements, network interfaces, and architectural requirements. E. BIM & CAD Coordination• Work closely with BIM and CAD resources to ensure security engineering requirements are accurately incorporated into project models and drawings.• Review Auto CAD drawings, Revit models, security layouts, equipment layouts, riser diagrams, schematics, and coordination drawings.• Provide technical information and design direction to CAD and BIM resources where required.• Ensure security design information is correctly represented within project BIM and CAD environments.• Support the Senior Security Systems Design Engineer in reviewing design deliverables prior to client submission. F. Client & Stakeholder Support• Support the Senior Security Systems Design Engineer and Design Manager during client and stakeholder engagement.• Participate in client meetings, design workshops, technical coordination meetings, design reviews, requirements gathering sessions, and contractor coordination meetings.• Provide technical responses to routine RFIs, client/consultant comments, technical queries, and site queries.• Escalate complex or commercially sensitive technical matters to the appropriate senior engineering resource. G. Risk-Based Security Design• Support security designs based upon Threat Assessments, Vulnerability Assessments, Risk Assessments, Security Risk Registers, and Operational Security Requirements.• Apply defence-in-depth, layered security, security zoning, CPTED principles, operational resilience, and risk-based technology selection.• Ensure security systems address identified risks and operational requirements.• Support the Senior Security Systems Design Engineer in translating risk and operational requirements into practical engineering solutions. H. Security Systems Integration• Support design and coordination of security system interfaces with BMS, Fire & Life Safety Systems, ICT Infrastructure, Data Centre Management Platforms, Operational Technology (OT), Enterprise Management Platforms, and Third-Party Systems.• Contribute to Interface Control Documents (ICDs), Integration Strategies, Alarm Handling Logic, System Interface Requirements, Security Programming Requirements, and Cause-and-Effect Matrices.• Ensure interfaces are clearly documented and coordinated with relevant engineering disciplines. I. Project Delivery & Construction Support• Provide engineering support throughout Concept Design, Detailed Design, Tender, Construction, Installation, Testing & Commissioning, and Handover.• Support technical queries, RFIs, design changes, site coordination, installation queries, design clarifications, drawing updates, and as-built documentation.• Attend site visits where required to verify installation conditions and support resolution of technical issues.• Review installation information against approved design requirements and identify discrepancies for resolution. J. Testing, Commissioning & Handover• Support testing and commissioning activities to verify installed systems operate in accordance with approved design requirements.• Assist with test documentation, commissioning procedures, system verification, integrated systems testing, defect identification, technical issue resolution, as-built documentation, and handover documentation.• Support the Senior Security Systems Design Engineer and Project Manager in resolving technical issues identified during testing and commissioning. K. Pre-Sales & Business Development Support• Provide technical support to Pre-Sales and Business Development activities where required.• Assist with client requirements, technical scope development, preliminary system designs, equipment selection, technical proposals, Bills of Materials, design effort estimates, technical clarifications, and solution development.• Provide practical engineering input to ensure proposed security solutions are technically viable and deliverable.3. Technical Expertise & Tools Enterprise security platforms: Genetec, Lenel S2, Gallagher, Milestone Systems, Avigilon, Axis Communications, Hanwha Vision, and Bosch Security Systems. Working knowledge: CCTV & Video Management Systems, Access Control, Intrusion Detection, Perimeter Security, Security Operations Centres, Security Systems Integration, Structured Cabling Infrastructure, Security Network Architecture, Data Centre Security, Critical Infrastructure Security, and Security Testing & Commissioning.4. Key Interfaces• Design Manager; Senior Security Systems Design Engineer; Security Design Engineers.• CAD Engineers; BIM Engineers; Project Managers; Project Engineers.• Pre-Sales Team; Maintenance Team; Site / Installation Teams.• Clients; Consultants; Main Contractors; Specialist Security Vendors.5. Qualifications & Experience• Degree, diploma, or equivalent technical qualification in Electronic Engineering, Electrical Engineering, Security Systems Engineering, ICT, Telecommunications, or a related discipline.• Typically 4–8 years of relevant experience in electronic security systems design and engineering.• Experience developing and coordinating security system designs.• Experience working within multidisciplinary engineering and construction environments.• Experience with commercial, infrastructure, industrial, Data Centre, or other technically complex projects.• Experience preparing technical design documentation and coordinated engineering packages.• Experience supporting construction, testing, commissioning, and handover activities.6. Preferred Certifications & Accreditations• SIRA Accreditation; Genetec Certification; Gallagher Certification; Lenel S2 Certification.• Milestone Certification; Axis Certification; CPTED Qualification.• Autodesk Revit Certification; BIM Certification.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization.<br> This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners.<br> The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.<br> KEY RESPONSIBILITIES IT Operations &amp; Systems Administration · Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.<br> · Manage user accounts, licenses, groups, permissions, MFA, and access controls.<br> · Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.<br> · Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.<br> · Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.<br> · Maintain IT systems, documentation, configurations, and asset records.<br> · Assist with server, cloud, and infrastructure projects as required.<br> End User Support · Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.<br> · Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.<br> · Support executives and senior leadership with a high level of professionalism and responsiveness.<br> · Assist users with onboarding, offboarding, device setup, application access, and account configuration.<br> · Provide remote and occasional onsite support.<br> · Develop and maintain internal knowledge base articles and technical documentation.<br> Cybersecurity · Assist with implementation and maintenance of IT security controls.<br> · Monitor and respond to security alerts and suspicious activity.<br> · Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.<br> · Support email security platforms such as Barracuda, Mimecast, or equivalent.<br> · Assist with phishing investigations, email quarantine, malware alerts, and security incidents.<br> · Help maintain security policies and ensure users follow IT security best practices.<br> · Participate in security awareness and cybersecurity training initiatives.<br> IT Projects · Participate in and lead technical projects from planning through implementation.<br> · Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.<br> · Evaluate new technologies and make recommendations based on business requirements.<br> · Work with vendors, MSPs, software providers, and consultants.<br> · Create project documentation and ensure successful handover into IT operations.<br> Automation &amp; Process Improvement · Identify repetitive IT tasks and opportunities for automation.<br> · Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.<br> · Improve onboarding, offboarding, access management, software deployment, and IT support processes.<br> · Develop standardized procedures and documentation to improve operational efficiency.<br> Bachelor from computer science or any other related field 3+ years of experience in IT support, systems administration, IT operations, or a related role.<br> Strong experience supporting Microsoft 365 and Entra ID.<br> Experience administering Windows environments and supporting macOS devices.<br> Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.<br> Experience with endpoint management/RMM platforms.<br> Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.<br> Experience with cybersecurity tools and best practices.<br> Strong understanding of identity and access management, MFA, and least-privilege principles.<br> Experience with PowerShell or another scripting/automation language.<br> Strong written and verbal communication skills.<br> Ability to work independently and prioritize competing requests.<br> Fluent in English and Arabic Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia) The ideal candidate is someone who: · Thinks beyond simply closing tickets and looks for the root cause of problems.<br> · Can independently troubleshoot and resolve technical issues.<br> · Is comfortable taking ownership of IT systems and projects.<br> · Has strong attention to security and understands the importance of protecting company data.<br> · Communicates technical information clearly to both technical and non-technical users.<br> · Is organized and able to manage multiple priorities.<br> · Takes initiative and identifies opportunities to improve IT operations.<br> · Can work effectively with both internal stakeholders and external technology vendors.<br> · Is willing to learn new technologies and adapt to a constantly changing IT environment.<br></span> </div>

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others. CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Job Description:We are hiring a talented IT Help Desk Officer professional to join our team.<br>Responsibilities:Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems. Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies. Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information. Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance. Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.<br>Requirements:Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience. Proven experience in IT support, preferably in a financial services or trading environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN). Familiarity with trading platforms (Meta Trader 4/5 or similar) and financial services applications. Excellent troubleshooting, analytical, and problem-solving skills. Fluency in English (written and spoken).<br>Why join CFI? We’re a fast-growing, multinational company Competitive salaries and benefits Work and learn with industry professions Supportive and collaborative environment Unlimited opportunities for growth and development

Requirements:Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous +1 Years experience in IT risk management or a related role Familiarity with IT infrastructure, systems, and data protection concepts Excellent analytical and problem-solving skills Strong communication and interpersonal skills Core Responsibilities:Receive and analyze incident reports Conduct root cause analysis and close incidents Ensure high availability for each application related to the ORM incident, including disaster recovery, business impact analysis, recovery point objectives, and recovery time objectives Provide guidance and support in control remediation efforts. Supporting the implementation of IT resilience strategy aligned with business objectives. Define resilience objectives, key performance indicators, and incident response plans. Collaborate with business units to integrate IT resilience into the organization's business continuity management framework. Establish monitoring processes to track the resilience of IT systems and services. Promote awareness of potential risks and the importance of preparedness. Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.

Company Description: Geoportal is specialized and focused on delivering reliable geospatial data and map-based services to support decision-making across sectors. Geoportal builds scalable solutions that make complex geographic information accessible to a wide range of users. Geoportal values innovation, technical excellence, and a user-centered approach to geospatial technology.<br>Role Description: <br>The GIS Senior Engineer is a full-time, on-site role based in Cairo, Egypt. The person in this role will have a high level of proficiency in mapping using satellite imagery. Design, develop, and maintain GIS applications, ensuring that map services and geospatial tools are accurate, performant, and user-friendly. Daily tasks include configuring and managing GIS databases, integrating spatial data from multiple sources, and creating maps and visualizations that support business and operational needs. <br>Responsibilities:Include troubleshooting technical issues, optimizing system performance, documenting workflows and standards, and mentoring junior team members on GIS best practices.<br>Qualifications<br>High level of proficiency in mapping using satellite imagery. Hands-on experience working with Maps and map services, including creating, editing, and publishing cartographic products. Proficiency in Geographic Information Systems (GIS) and GIS Applications, with experience in designing, implementing, and maintaining geospatial solutions. Strong Analytical Skills for spatial analysis, data interpretation, and problem-solving in complex geospatial projects. Experience in software development or scripting (e.g., Python, SQL) for automating GIS workflows and integrating GIS with other systems is an advantage. Background in large-scale geospatial projects or enterprise GIS environments, with knowledge of data standards and best practices, is preferred. Bachelor’s degree in Engineering or higher (GIS - Civil). More than 5 years of experience<br>Contact us:HR@geo-portals.comsubject :GIS Senior

<p>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization. This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners. The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.</p><p>KEY RESPONSIBILITIES</p><p>IT Operations &amp; Systems Administration</p><ul><li>Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.</li><li>Manage user accounts, licenses, groups, permissions, MFA, and access controls.</li><li>Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.</li><li>Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.</li><li>Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.</li><li>Maintain IT systems, documentation, configurations, and asset records.</li><li>Assist with server, cloud, and infrastructure projects as required.</li></ul><p>End User Support</p><ul><li>Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.</li><li>Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.</li><li>Support executives and senior leadership with a high level of professionalism and responsiveness.</li><li>Assist users with onboarding, offboarding, device setup, application access, and account configuration.</li><li>Provide remote and occasional onsite support.</li><li>Develop and maintain internal knowledge base articles and technical documentation.</li></ul><p>Cybersecurity</p><ul><li>Assist with implementation and maintenance of IT security controls.</li><li>Monitor and respond to security alerts and suspicious activity.</li><li>Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.</li><li>Support email security platforms such as Barracuda, Mimecast, or equivalent.</li><li>Assist with phishing investigations, email quarantine, malware alerts, and security incidents.</li><li>Help maintain security policies and ensure users follow IT security best practices.</li><li>Participate in security awareness and cybersecurity training initiatives.</li></ul><p>IT Projects</p><ul><li>Participate in and lead technical projects from planning through implementation.</li><li>Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.</li><li>Evaluate new technologies and make recommendations based on business requirements.</li><li>Work with vendors, MSPs, software providers, and consultants.</li><li>Create project documentation and ensure successful handover into IT operations.</li></ul><p>Automation &amp; Process Improvement</p><ul><li>Identify repetitive IT tasks and opportunities for automation.</li><li>Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.</li><li>Improve onboarding, offboarding, access management, software deployment, and IT support processes.</li><li>Develop standardized procedures and documentation to improve operational efficiency.</li></ul><p>The ideal candidate is someone who:</p><ul><li>Thinks beyond simply closing tickets and looks for the root cause of problems.</li><li>Can independently troubleshoot and resolve technical issues.</li><li>Is comfortable taking ownership of IT systems and projects.</li><li>Has strong attention to security and understands the importance of protecting company data.</li><li>Communicates technical information clearly to both technical and non-technical users.</li><li>Is organized and able to manage multiple priorities.</li><li>Takes initiative and identifies opportunities to improve IT operations.</li><li>Can work effectively with both internal stakeholders and external technology vendors.</li><li>Is willing to learn new technologies and adapt to a constantly changing IT environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor from computer science or any other related field</p><p>3+ years of experience in IT support, systems administration, IT operations, or a related role.</p><p>Strong experience supporting Microsoft 365 and Entra ID.</p><p>Experience administering Windows environments and supporting macOS devices.</p><p>Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.</p><p>Experience with endpoint management/RMM platforms.</p><p>Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.</p><p>Experience with cybersecurity tools and best practices.</p><p>Strong understanding of identity and access management, MFA, and least-privilege principles.</p><p>Experience with PowerShell or another scripting/automation language.</p><p>Strong written and verbal communication skills.</p><p>Ability to work independently and prioritize competing requests.</p><p>Fluent in English and Arabic</p><p>Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia)</p>