CRM specialist Jobs - Giza Egypt

<p>Immediately required: call center and online marketing staff!</p><p>&nbsp;Salary 7,500 EGP (7,000 basic + 500 incentives)!</p><p>​✅ Job nature: Call center and responding to customer inquiries.</p><p>​✅ Workplace: Online from home or from the office in Giza (7 hours daily).</p><p>​✅ Benefits: intensive training + work line and internet provided + official contract and experience certificate.</p>

<ul><li>Develop and implement CRM strategies tailored to support logistics and supply chain operations.</li><li>Oversee the integration of CRM systems with logistics platforms to ensure seamless data flow and customer experience.</li><li>Analyze customer data to identify trends, improve service delivery, and optimize logistics processes.</li><li>Collaborate with sales, operations, and logistics teams to align customer service initiatives with business objectives.</li><li>Monitor and report on key CRM and logistics performance metrics, providing actionable insights to senior management.</li><li>Lead and mentor a team responsible for customer relationship management and logistics coordination.</li><li>Manage customer feedback loops, ensuring timely resolution of logistics-related issues and continuous improvement.</li><li>Coordinate with IT and external vendors to maintain and enhance CRM software functionalities.</li><li>Ensure compliance with industry standards and company policies in all CRM and logistics activities.</li><li>Drive initiatives to enhance customer satisfaction and retention through efficient logistics support.</li></ul>

<p>growing travel company at gulf market in Giza&nbsp;</p><p>Looking for a reservation manager&nbsp;&nbsp;</p><p>3years Experience</p><p>Good command of Amadeus</p><p>Galileo's knowledge if available</p><p>good knowledge of online hotel reservation system and, DMC, and packages&nbsp;</p><p>&nbsp;</p><p><strong>What we offer&nbsp;</strong></p><p>Good salary&nbsp; + Commission (Based on experience )</p><p>Career growth opportunities</p><p>Flexible shifts</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Quality Management</strong></p><ul><li>Develop and implement unified quality policies and procedures across the group</li><li>Oversee ISO 9001 and ISO 14001 certifications for all factories and subsidiaries</li><li>Conduct periodic quality audits across all company sites</li><li>Lead continuous improvement initiatives in production lines and service operations</li><li>Manage and coach the Business Excellence Specialist</li><li>Prepare consolidated group-level performance reports for the CPCO</li></ul><p><strong>Internal Audit</strong></p><ul><li>Plan and execute annual internal audit programs across all subsidiaries</li><li>Assess compliance with internal policies, procedures, and regulatory requirements</li><li>Identify operational, financial, and compliance risks and report to the CPCO</li><li>Follow up on corrective actions and verify effective implementation</li><li>Maintain audit documentation, findings log, and closure records</li><li>Coordinate with external auditors when required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Engineering or Management (required)</li><li>5+ years of experience in quality management and auditing, including manufacturing environments</li><li>ISO Lead Auditor certification is required</li><li>CIA or internal audit experience is a strong advantage</li><li>Experience across multi-entity or group-level organizations is preferred</li><li>Strong analytical, communication, and leadership skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly skilled engineer to lead triage and defect management activities for Advanced Driver Assistance Systems (ADAS) hardware sensors, including Radar, Cameras, and Ultrasonic Sensors (USS). The role also involves supporting triage activities for End-of-Line (EOL) diagnostics and After-Sales diagnostics related to ADAS ECUs and hardware sensors, ensuring product quality, system reliability, and efficient issue resolution throughout the vehicle lifecycle.</p><p>Responsibilities</p><ul><li>Own the end-to-end resolution of technical issues, supporting the successful delivery of ADAS products across existing and new platforms.</li><li>Manage supplier engagement, project planning, risk assessment, and senior-level status reporting, ensuring clear visibility of progress, issues, and mitigations.</li><li>Apply structured defect resolution methodologies (such as 8D and 5 Whys), with a strong focus on accuracy, attention to detail, and permanent corrective actions.</li><li>Use strong analytical and technical judgment to assess complex problems, drive root-cause analysis, identify improvement opportunities, and make sound technical decisions.</li><li>Collaborate with cross-functional teams to remove blockers, maintain progress, and deliver solutions within agreed quality and timelines.</li><li>Operate effectively in a fast-paced environment, adapting to changing priorities while maintaining focus on product quality and delivery.</li><li>Build and maintain strong relationships with internal stakeholders and external suppliers, ensuring effective communication and alignment across teams.</li></ul><p>Tools</p><ul><li>Previous experience delivering software in a technical automotive environment, with exposure to AUTOSAR and POSIX-based platforms.</li><li>Knowledge of End-of-Line (EOL) and After-Sales diagnostics</li></ul><p>What's great about the job?</p><ul><li>Joining a community of brilliant engineering minds.</li><li>Expand your knowledge of various domains.</li><li>Great mentorship process and professional development.</li><li>Real responsibilities and challenges in a fast-evolving company</li></ul><p>What We Offer</p><ul><li>Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.</li><li>Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more</li></ul><p>Perks</p><ul><li>A full-time position</li><li>Attractive salary package.</li><li>Trainings 12 days / year, including 6 of your choice.</li><li>Sport Activity Play any sport with colleagues, the bill is covered.</li><li>Eat &amp; Drink Fruit, coffee and snacks provided.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Requirements</b></p><ul><li>Bachelor s or Master s degree in Electronics and Communication Engineering, Electrical Engineering, Mechatronics Engineering, or a related field.</li><li>Proven experience working on complex automotive engineering projects, preferably within ADAS or other safety-critical systems.</li><li>Strong knowledge of ADAS hardware sensors, including Radar, Cameras, and Ultrasonic Sensors (USS).</li><li>Strong knowledge of automotive diagnostics, including UDS, DTC analysis, and troubleshooting techniques.</li><li>Experience in defect triage, root-cause analysis, and issue resolution processes.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication, collaboration, and stakeholder management abilities.</li><li>Experience with agile engineering methodologies such as Scrum, Kanban, or SAFe.</li></ul><p>Skills</p><ul><li>Organizational and planning Skills</li><li>Communication skills.</li><li>Problem analysis and problem-solving skills.</li><li>Judgment, time management, and decision-making ability</li><li>Proactive</li><li>Attention to detail and accuracy</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">*<p> </p><div> <p> </p> <p>Internal<span> </span> </p> </div> <br> <strong> <u>Job Purpose:</u> </strong> <p></p> <p>To lead and coach a group of top-notch customer insights analysts who are responsible to provide the bank with a better understanding of its customer base using advanced analytics techniques.</p> <p> <strong> <u>Job Description:</u> </strong> </p> <p> <strong> <u>Roles and Responsibilities</u> </strong> </p> <p>1.Help build and lead a strong Customer Insights team to deliver world-class data products</p> <p>2.Manage development of data resources, gather requirements, organize resources, and support data product launches</p> <p>3.Work with the various bank stakeholders to ensure that the Customer Insights team is focused on the most valuable analytics opportunities</p> <p>4.Collaborate with stakeholders, data engineering and others to shape a shared, data-driven strategic vision across the bank</p> <p>5.Find out patterns and analyse customer behaviour to address business problems and generate actionable insights.</p> <p>6.Creatively implement / identify appropriate measurement methodologies to understand and assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on customers.</p> <p>7.Execute advanced analytics through different customer behaviour analysis techniques, to drive customer value</p> <p>8.Analyse customer data, through advanced analytics techniques, to identify trends, patterns, and causal analysis to drive business value creation</p> <p>9.Interpret and translate large and complex datasets into concise easy-to-use insights.</p> <p>10.Manage the strategic partnerships with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products</p> <p>11.Strategically manage the communication of results, insights and data-driven recommendations to stakeholders and executive leadership</p> <p> <strong>Policies, Processes and Procedures</strong> </p> <p>12.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</p> <p> <strong>Day-to-day Operations</strong> </p> <p>13.Implement the day-to-day operations assigned for the Analytics &amp; Data Management department to ensure compliance with the established standards and procedures</p> <p> <strong>Supervision</strong> </p> <p>14.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p> <p> <strong>Compliance</strong> </p> <p>15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p> <strong> <u>Qualifications &amp; Experience:</u> </strong> </p> <ul> <li>Bachelor s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering etc.)</li> <li>Master's or PhD Degree in a quantitative or business field is a plus</li> <li>5-8 years of previous work experience in customer insights or advanced analytics related job</li> <li>3+ years of prior leadership experience</li> <li> <p>Experience in banking industry would be a plus</p> <p> </p> </li> </ul> <p> <strong> <u>Skills:</u> </strong> <br> Highly motivated team leader with strong leadership skills<br> Excellent verbal, written communication and presentation skills<br> Good leadership and project management skills with experience in leading large projects<br> Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data<br> Advanced knowledge and hands-on experience in advanced analytics and sampling techniques <br> Fair knowledge of programming languages for statistical analysis (SQL/R/Python are preferred)<br> Excellent user of Microsoft Excel<br> Attention to detail, strong computational and critical thinking skills<br> Ability to present complex information in simple terms with clear recommendations <br> Outstanding data interpretation skills and attention to detail<br> Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities<br> Problem solver with a can do attitude<br> Knowledge of visualization tools (Tableau, etc...) is a plus<br> </p> <p> </p><p></p></section>

<p>Achieve the strategic objectives and KPIs for the assigned DCs. Plan and implement the tactical plan for each DCs for new donors' recruitment and retention. Accountable for achieving the budget and operational KPIs for the assigned DCs. Ensure the efficient data collection, reporting for the assigned DCs. Insure the implementations of any initiatives/projects with proper follow up and reporting. Explore opportunities for new donor recruitment to meet the planned budget. Execute the marketing plans through the donor relations and plasma awareness representatives. Harmonize the workflow between different stakeholders involved in donor recruitment and service as well as the donor centers. Keep an efficient donor recruitment and retention cycles through the implementation of the strategic plans and tactics. Supervise and monitor the DRR team performance and continuously enhance the efficiency of processes established for donor services in assigned donation centers. Supervise and monitor the plasma awareness team performance and donor's recruitment activities. Generate analytics and insights for donor conversion, donor retention per each center. Mitigate risks that might affect donor centers performance or GEPD image. Ensure the generation of high-quality analytical reports with timely communication with the relevant stakeholders. Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall Plasma operations strategic objectives. Collaborate with the call center team to achieve the overall donors recruitment and retention objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feedback and coaching for employees. Develop and retain talents, through regular meetings, goal check-ins, development plans, etc. Administer regular check-ins and year-end performance review and development plans, etc. Support and conduct teams' trainings. Ensure that the donor relations representatives and plasma awareness representatives are operating with high compliance level to company's policies, procedures and regulations.</p>