Customer Service Jobs in Egypt

<p>Immediate Hiring Required | Call Center Chat – Arabic</p><p>Mootry Auctions – Startup Company announces the opening of job vacancies to join the customer service team</p><p>Job Title:</p><p>Call Center Chat – Arabic</p><p>&nbsp;</p><p>Work System:</p><p>On-site only</p><p>⏰ Working Hours:</p><p>☀️ Morning Shift:</p><p>From 8:00 AM to 4:00 PM</p><p>Evening Shift:</p><p>From 5:00 PM to 12:00 Midnight</p><p>&nbsp;</p><p>Salary:</p><p>Determined based on experience</p><p>&nbsp;</p><p>Company Location:</p><p>Mootry Auctions</p><p>Building No. 15, Al-Rahala Al-Baghdadi Street, behind Abdel Kader Fahmy Hospital, Ard El Golf, Cairo</p>

<p>Account Name: eDreams odigeo&nbsp;</p><p>LOB: Prime ( Retention)</p><p>&nbsp;</p><p>Requirements:</p><p>Spanish: B2 up to C1&nbsp;</p><p>English is not required except for foreigners (A2 up to B1)</p><p>Males and females&nbsp;</p><p>Grads only&nbsp;</p><p>Age limit: 45y&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>Conditions:&nbsp;</p><p>-inbound calls&nbsp;</p><p>-Work from site only&nbsp;</p><p>Location: Smart village- Alex Cairo desert roads.</p><p>-Rotational shifts ( 9 hour shift includes 1 hour break)</p><p>-Maximum shifts for girls ends at 9 pm&nbsp;</p><p>-Rotational 2 days off</p><p>&nbsp;</p><p>Salary:</p><p>-GROSS SALARY 32k&nbsp;</p><p>-Net with KPIs: 25000</p><p>&nbsp;</p><p>Benefits :</p><p>-Bonuses in Euros</p><p>-Profit share and extra bonuses on occasions&nbsp;</p><p>-Social and medical insurance.</p><p>-Transportation provided (pickup points)</p><p>&nbsp;</p>

We are looking for a Customer Service Representative with high communication and persuasion skills. Their primary role will be to provide an exceptional customer experience and convert inquiries and messages into actual orders and sales.<br>Tasks and Responsibilities:<br>* Responding to customer messages and inquiries via social media platforms and WhatsApp.<br>* Converting conversations and inquiries into sales by understanding customer needs and suggesting appropriate products.<br>* Monitoring comments and responding to them quickly and professionally across all social media platforms.<br>* Following up on customer orders from the time of confirmation until receipt.<br>* Coordinating with branches and relevant departments to resolve any issues related to orders.<br>* Following up with hesitant customers or those who have not completed their orders to attempt to close the sale.<br>* Handling complaints and feedback professionally and maintaining customer satisfaction.<br>* Recording and tracking inquiries and orders to ensure no sales opportunity is lost.<br>* Escalating recurring feedback to management to help improve products and service.<br>* Contributing to achieving monthly sales targets and increasing the message-to-order conversion rate.<br>Requirements:<br>* Excellent communication and persuasion skills.<br>* Speed in responding and following up.<br>* Ability to handle multiple conversations and requests simultaneously.<br>* Tactful and professional approach to dealing with customers.<br>* Previous experience in customer service or social media sales is preferred.<br>* Good knowledge of Instagram, TikTok, Snapchat, and WhatsApp platforms.<br>* Focus on results and sales, not just responding to messages.<br>Work Location: Cairo - Salah Salem. Management: Kingdom of Saudi Arabia

Responsibilities: - Manage large volumes of incoming and outgoing calls in a timely manner. - Follow call scripts and tailored instructions. - Identify customer needs, clarify information, and provide solutions or available alternatives. - Present marketing offers for the institution's products and services when opportunities arise. - Build sustainable relationships with customers by obtaining additional data such as (email address or another phone number). - Maintain records of all conversations in our call center database in an understandable way. - Attend training sessions continuously to improve service level and performance. - Follow up on actions to achieve the customer service department's goals. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 3</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, Social insurance</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: Health insurance, social insurance</li></ul>

<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance</li></ul>

Responsibilities: Managing large volumes of incoming and outgoing calls in a timely manner. Following scripted scenarios and call-specific instructions. Identifying customer needs, clarifying information, and providing solutions or available alternatives. Tracking procedures to achieve the goals of the Customer Service department. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 6</li><li>Shift system: Morning only</li><li>Benefits: health insurance, social insurance, transportation allowance</li></ul>

We are looking for someone who is passionate about communicating with customers and believes that a great customer experience starts from the very first message. If you excel at selling through conversations, enjoy building trust with customers, and seek to work in a professional environment that provides genuine learning and development opportunities, you might be the person we are looking for. Job responsibilities: Manage all incoming WhatsApp conversations professionally and with quick response times. Understand customers' needs and provide appropriate advice to help them choose the most suitable solution. Convert inquiries into sales through communication and persuasion skills. Record orders and follow up accurately through the online store. Follow up with customers until the order is completed and coordinate with different departments to ensure a smooth experience. Deliver an exceptional customer experience that reflects the company's professionalism and the quality of its services. Achieve performance targets related to service quality, response speed, and conversion rates. Requirements: University degree. Clear stance on enlistment (for males). Excellent communication and writing skills in Arabic. Ability to sell, persuade, and manage conversations professionally. Fast learner and capable of handling electronic systems. Organized personality capable of managing multiple conversations simultaneously. Preferably with experience in customer service or sales through conversations. Experience dealing with Gulf market customers, especially the Saudi market, is a strong advantage. Benefits: Fixed monthly salary. Monthly bonus for the best employee based on performance evaluation. Ongoing hands-on training on products, customer service, and sales skills. A professional work environment that supports continuous learning and development. Real opportunities for growth and career advancement based on performance and efficiency, with special attention to the development of high-performing individuals. Job details: <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 3</li><li>Shifts: morning and evening</li></ul>

Business hours from 10 AM to 6 PM Health insurance Social insurance<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance</li></ul>

Receiving customer complaints and working on solving problems and following up daily<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning only</li><li>Benefits: health insurance, social insurance, transport allowance, overtime</li></ul>

The tasks required: Handling large volumes of inbound and outbound calls in a timely manner. Following the script scenarios and instructions assigned to calls. Identifying customer needs, clarifying information, and providing solutions or available alternatives. Presenting marketing offers for the organization's products and services when opportunities arise. Building lasting relationships with customers by obtaining additional data such as (email, or another phone number). Maintaining records of all conversations in our call center database in an understandable manner. Attending training sessions continuously to improve service level and performance. Following procedures to achieve the customer service department's goals. 8 working hours per day (shifts vary). Working hours from the company headquarters: from 9:00 AM to 5:00 PM. One day off per week (variable). <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: morning shifts only</li><li>Benefits: health insurance, social security</li></ul>

Tasks required: - Courtesy in speaking with customers and doctors - Attending educational trainings continuously to improve service level and performance - Following up procedures to achieve the goals of the Customer Service Department <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 4</li><li>Shift system: morning and evening</li><li>Benefits: social insurance, overtime</li></ul>

Responding to inquiries from internal or external clients Reach out with the visitors who came to the hospital to follow up with them Taking customer complaints received over phone and working to find solutions to them connecting customers to the places where services are provided <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 6</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, overtime</li></ul>

A service-oriented educational institution specializing in helping students apply for scholarships. We are looking for customer service staff with the ability to persuade clients and close contracts. Tasks: - Communicate with clients and close deals with them - Continuous follow-up until contract completion - Update client data in the system regularly Requirements: - Graduate (essential condition) - Strong communication and persuasion skills - Ability to handle clients with flexibility and quick wit - Proficient in computer use and data entry Benefits: - Fixed salary + commission on every closed client - Open income opportunity based on your effort and performance - Respectful work environment and opportunity for advancement <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning shifts only</li></ul>

<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social security, transportation allowance</li></ul>

Provides accurate, efficient and quality services that exceeds customers’ expectations Adheres to escalation procedures of handling customer complaints at all times Maintains a high degree of responsibility towards customer confidentiality Handles warranty and out of warranty customers through informing them with their rights and duties Performs other related duties To provide accurate, efficient and quality services that exceeds customers’ expectations Impacts on the revenue and profits of the company and customer satisfaction Affects cost of repair which has direct impact on maintenance revenue <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 5</li><li>Shift system: morning and evening</li><li>Benefits: health insurance, social insurance, transport allowance, overtime</li></ul>

Main responsibilities:* Follow up with current and new clients professionally.* Build strong, long-term relationships with clients.* Respond to inquiries and follow up on orders and offers.* Contribute to improving the customer experience and increasing customer satisfaction.* Support the sales team and assist in closing deals.Requirements:* Experience or prior knowledge in customer service, sales, or public relations.* Excellent communication and persuasion skills.* Proficient in using computers and Microsoft Office.* Experience with ERP or CRM systems is preferred.* Organized, positive personality, able to manage multiple tasks simultaneously.<p><strong>Additional details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Social insurance, overtime</li></ul>

Job duties: Receiving customer inquiries and responding to them via phone, email, or social media. Providing accurate and clear information and services to customers. Handling complaints and working to resolve them efficiently. Following up on customer requests and ensuring completion. Documenting customer data and interacting with the company's systems. Collaborating with various departments to ensure customer satisfaction. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 50</li><li>Shift system: morning and evening</li></ul>