Security Supervisor Jobs in Egypt
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<b><span>Procurement & Event Coordinator</span> </b><div><b> Job <span>Description</span></b> </div> <div> </div> <div> <p> <b><span> <span> <span> <span>Job Purpose:</span> </span> </span> </span> </b></p>
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<p> <span> <span> <span>The Procurement & Event Coordinator is responsible for delivering end-to-end event execution alongside transparent, cost-effective, and compliant sourcing for INJAZ Egypt. This role bridges supply chain functions with event production managing vendor relationships, budget tracking, logistics, and on-site execution for all organizational events, competitions, graduations, conferences, and special activations. They are responsible for supporting INJAZ Egypt s operational efficiency through effective procurement processes and day-to-day administrative functions. The officer manages procurement cycles, vendor coordination, and administrative support services </span> </span> </span> </p>
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<p> <span> <span> <span> Procurement & Vendor Sourcing </span> </span> </span> </p>
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<p> <span> <span> <span>End-to-End Procurement: Lead procurement processes including vendor sourcing, obtaining quotations, negotiating terms, issuing purchase orders, and tracking contract execution. </span> </span> </span> </p>
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<p> <span> <span> <span>Compliance & Integrity: Ensure all purchases strictly comply with INJAZ Egypt s internal policies, donor requirements, and value-for-money principles. </span> </span> </span> </p>
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<p> <span> <span> <span>Vendor Database Management: Build, evaluate, and maintain an up-to-date database of qualified suppliers, venues, caterers, production houses, and service providers. </span> </span> </span> </p>
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<p> <span> <span> <span>Negotiation & Contracting: Secure competitive pricing and favorable contract terms for event-related and operational requirements. </span> </span> </span> </p>
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<p> <span> <span> <span>Documentation & Audits: Maintain organized, complete, and auditable procurement records, invoices, purchase requests, and financial receipts. </span> </span> </span> </p>
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<p> <span> <span> <span>Event Planning & Production </span> </span> </span> </p>
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<p> <span> <span> <span>Event Execution: Plan, organize, and execute all organizational events, including student competitions, graduations, workshops, award ceremonies, and donor engagements. </span> </span> </span> </p>
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<p> <span> <span> <span>Schedules & Logistics: Develop detailed event plans, run-of-show documents, timelines, event briefs, and contingency plans. </span> </span> </span> </p>
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<p> <span> <span> <span>Venue Inspection: Conduct site visits, evaluate venue specifications, and manage layout, seating, and technical setups. </span> </span> </span> </p>
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<p> <span> <span> <span>On-Site Supervision: Oversee setup, audio/visual production, catering, registration, and live troubleshooting during events. </span> </span> </span> </p>
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<p> <span> <span> <span>Event Logistics & Resource Management </span> </span> </span> </p>
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<p> <span> <span> <span>Material & Event Supplies: Coordinate the sourcing, receipt, and distribution of event materials, signage, branded collateral, and promotional items. </span> </span> </span> </p>
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<p> <span> <span> <span>Travel & Transportation: Arrange necessary travel, accommodation, and transportation logistics for speakers, guests, staff, or equipment for events. </span> </span> </span> </p>
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<p> <span> <span> <span>Safety & Compliance: Ensure all event setups and venues comply with local health, safety, and security standards. </span> </span> </span> </p>
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<p> <span> <span> <span>Budgeting & Financial Administration </span> </span> </span> </p>
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<p> <span> <span> <span>Budget Tracking: Assist in developing and tracking event and procurement budgets to prevent cost overruns. </span> </span> </span> </p>
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<p> <span> <span> <span>Financial Reconciliation: Monitor expenses, verify vendor invoices, and collaborate with the Finance team for timely payments and post-event financial summaries. </span> </span> </span> </p>
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<p> <span> <span> <span>Reporting & Evaluation: Collect participant feedback, compile post-event reports, and track key performance indicators to ensure continuous improvement. </span> </span> </span> </p>
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<p>SUMMAR<span> <span> </span> </span> </p>
<p> <span> <span> <span> <span>Qualifications:</span> </span> </span> </span> </p>
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<p> <span> <span> <span> <span>Education: Bachelor's degree in Supply Chain, Business Administration, Event Management, Marketing, Public Relations, or a related field. Professional certifications in Procurement, Supply Chain, or Event Management are a plus. </span> </span> </span> </span> </p>
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<p> <span> <span> <span> <span>Experience: 2 4 years of combined experience in procurement, vendor management, and event planning/coordination. Prior experience in NGOs, educational initiatives, or development organizations is highly preferred. </span> </span> </span> </span> </p>
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Data Protection Officer </div>
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Full Time </div>
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Cairo, Egypt </div>
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About the Role <br><p>We are seeking a motivated and detail-oriented Data Protection Officer (DPO) to join our growing Data Protection & Privacy practice. In this role, you will advise clients on privacy compliance, data protection governance, regulatory requirements, and privacy risk management across a range of sectors. This is a unique opportunity to work on complex, high-impact privacy matters, help organizations navigate their compliance obligations, and play a hands-on role in shaping a market-leading data protection service line.</p>
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Key Responsibilities <br></b><ul>
<li>Advise clients on compliance with applicable data protection laws and regulations, including UAE PDPL, Egypt PDPL, GDPR, and other privacy frameworks across the GCC.</li>
<li>Conduct privacy assessments, compliance audits, gap analyses, Data Protection Impact Assessments (DPIAs), and Transfer Impact Assessments (TIAs).</li>
<li>Develop and implement privacy policies, procedures, governance frameworks, and compliance roadmaps tailored to client needs.</li>
<li>Manage Records of Processing Activities (ROPAs), data mapping exercises, consent management processes, and day-to-day privacy operational controls.</li>
<li>Review and negotiate privacy-related agreements, including Data Processing Agreements (DPAs), Data Sharing Agreements (DSAs), Standard Contractual Clauses (SCCs), and vendor contracts.</li>
<li>Support clients with cross-border data transfer requirements, third-party risk assessments, and vendor due diligence reviews.</li>
<li>Handle Data Subject Requests (DSRs), including access, rectification, deletion, portability, and consent withdrawal requests.</li>
<li>Assist in the investigation, management, and remediation of personal data breaches and privacy incidents, including regulatory notification obligations.</li>
<li>Liaise with regulatory authorities and support clients during inspections, investigations, and enforcement actions.</li>
<li>Deliver privacy training programmes, awareness initiatives, and workshops to build a strong culture of data protection compliance.</li>
<li>Collaborate closely with legal, compliance, cybersecurity, risk, and technology teams to deliver integrated privacy solutions.</li>
<li>Stay abreast of emerging privacy laws, regulatory developments, and industry best practices affecting clients operations.</li>
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Qualification & Experience <br></b><ul>
<li>Bachelor s degree in Law, Compliance, Information Security, Cybersecurity, Business Administration, Information Technology, or a related discipline from a recognized institution.</li>
<li>Demonstrated experience in data protection, privacy compliance, information governance, regulatory advisory, compliance audits, privacy operations, or risk management gained within a law firm, consultancy, financial institution, technology company, or regulatory environment.</li>
<li>Strong working knowledge of the UAE Personal Data Protection Law (PDPL), Egypt Personal Data Protection Law, the General Data Protection Regulation (GDPR), and other applicable data protection and privacy regulations across the GCC region.</li>
<li>Professional certifications such as GDPR-CDPO, CIPP/E, CIPM, CIPT, ISO 27701 Lead Implementer, ISO 27001 Lead Implementer, or equivalent privacy and information governance qualifications are highly desirable.</li>
<li>Certified Data Protection Officer (DPO) certification is required. </li>
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<p>Position Overview We are seeking a skilled IT Infrastructure Engineer to design, implement, and maintain enterprise IT infrastructure that supports business-critical operations. The ideal candidate will manage servers, virtualization platforms, storage systems, networking, and cloud infrastructure while ensuring high availability, security, scalability, and optimal system performance.</p><p>Key Responsibilities</p><ul><li>Install, configure, and maintain enterprise servers, storage, and virtualization platforms.</li><li>Monitor and optimize IT infrastructure to ensure maximum performance and availability.</li><li>Manage Windows and Linux server environments.</li><li>Administer virtualization platforms such as VMware, Hyper-V, or Nutanix.</li><li>Deploy and maintain backup, disaster recovery, and business continuity solutions.</li><li>Configure and support enterprise storage and networking infrastructure.</li><li>Perform infrastructure upgrades, migrations, and capacity planning.</li><li>Monitor system health, troubleshoot infrastructure issues, and resolve incidents.</li><li>Maintain technical documentation, system configurations, and operational procedures.</li><li>Collaborate with cybersecurity, cloud, and networking teams to implement infrastructure best practices.</li></ul><p>Technical Skills</p><ul><li>Strong experience with Windows Server and Linux administration.</li><li>Hands-on experience with VMware, Hyper-V, or other virtualization technologies.</li><li>Knowledge of enterprise storage solutions (SAN, NAS).</li><li>Understanding of Active Directory, DNS, DHCP, and Group Policy.</li><li>Experience with Microsoft Azure, AWS, or hybrid cloud environments.</li><li>Familiarity with backup and disaster recovery solutions.</li><li>Knowledge of networking fundamentals including TCP/IP, VLANs, VPNs, and firewalls.</li><li>Experience with infrastructure monitoring and automation tools is an advantage.</li></ul><p>Soft Skills</p><ul><li>Excellent analytical and troubleshooting skills.</li><li>Strong communication and documentation abilities.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Team-oriented with strong problem-solving skills.</li><li>Commitment to continuous learning and professional development.</li></ul><p>Experience & Certifications</p><ul><li>Preferred: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>3 7 years of experience in enterprise IT infrastructure management.</li><li>Certifications such as Microsoft Certified: Azure Administrator (AZ-104), VMware VCP, Microsoft Windows Server, Cisco CCNA, or equivalent are preferred.</li></ul><p>Working Requirements</p><ul><li>Ability to provide on-call support for critical infrastructure when required.</li><li>Willingness to perform scheduled maintenance outside business hours.</li><li>Ability to work independently and collaboratively to ensure reliable, secure, and scalable IT operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Preferred: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.</p><p>3 7 years of experience in enterprise IT infrastructure management.</p><p>Certifications such as Microsoft Certified: Azure Administrator (AZ-104), VMware VCP, Microsoft Windows Server, Cisco CCNA, or equivalent are preferred.</p><p>Ability to provide on-call support for critical infrastructure when required.</p><p>Willingness to perform scheduled maintenance outside business hours.</p><p>Ability to work independently and collaboratively to ensure reliable, secure, and scalable IT operations.</p>
<p>As a Core IRIS / T24 Developer at ITGoals, you will design, develop, enhance, integrate, and support Temenos T24 / Transact solutions across core-banking modules, IRIS and OFS interfaces, release upgrades, and controlled production change. You will collaborate with business analysts, other IT teams, and delivery leads to translate banking requirements into robust technical solutions, while maintaining production stability and security.</p><p><strong>Requirements</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, develop, and maintain customizations and interfaces in Temenos T24 (Transact).</p></li><li><p>Work across core-banking modules such as AA, FT, AC, LD, MM, LC, LG, and customer-management capabilities.</p></li><li><p>Develop, optimize, and troubleshoot T24 routines including Enquiries, Versions, OFS, TM, and browser customizations.</p></li><li><p>Develop and support web services using IRIS, OFS integration, SOAP APIs, and interfaces with third-party systems.</p></li><li><p>Lead or participate in T24 upgrade, patching, enhancement, and release activities, assessing technical impact and supporting controlled rollout.</p></li><li><p>Collaborate with business analysts and other IT teams to translate functional banking requirements into robust technical solutions.</p></li><li><p>Apply code-review, performance-tuning, and development-quality practices to improve stability and maintainability.</p></li><li><p>Provide support across SIT, UAT, and production environments, including issue analysis, defect resolution, and deployment verification.</p></li><li><p>Troubleshoot complex T24 application, integration, data, and environment issues and coordinate resolution across dependent teams.</p></li><li><p>Contribute to DevOps and CI/CD practices in a T24 context where applicable, including repeatable deployment and environment discipline.</p></li><li><p>Maintain technical documentation covering routines, interfaces, dependencies, release changes, and support considerations.</p></li></ul><p><strong>Required Experience</strong></p><ul><li><p>Minimum 5+ years of hands-on Temenos T24 development experience.</p></li><li><p>Strong practical experience with jBASE, InfoBasic, and the T24 Toolkit.</p></li><li><p>Deep understanding of T24 architecture and core modules including AA, AC, FT, LD, MM, and related banking capabilities.</p></li><li><p>Experience with TAFJ environments and T24 release upgrades.</p></li><li><p>Experience developing IRIS web services, OFS integrations, SOAP APIs, and third-party interfaces.</p></li><li><p>Practical experience supporting SIT, UAT, production rollout, troubleshooting, and performance tuning.</p></li></ul><p><strong>Required Skills</strong></p><ul><li><p>Temenos T24 / Transact</p></li><li><p>jBASE and InfoBasic</p></li><li><p>T24 Toolkit</p></li><li><p>AA, AC, FT, LD, MM and related core modules</p></li><li><p>TAFJ</p></li><li><p>IRIS web services</p></li><li><p>OFS integration and SOAP APIs</p></li><li><p>T24 browser / UI customization</p></li><li><p>T24 debugging and performance tuning</p></li><li><p>DevOps / CI/CD concepts in a T24 environment</p></li></ul><p><strong>Banking / Fintech & Nice to Have</strong></p><ul><li><p>Strong banking-domain knowledge is highly valuable for this role and practical understanding of banking business processes and compliance expectations is expected.</p></li><li><p>Experience with LC, LG, customer management, and broader core-banking integration scenarios.</p></li><li><p>Experience leading technical workstreams for upgrades, patches, or complex enhancements.</p></li><li><p>Exposure to modern API management and digital-channel integration around core banking.</p></li></ul><p></p>
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Company Description<p>LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.</p><br><p>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.</p><br><br><br>Job Description<ul><li>Executes the delivery of payroll services as defined in corresponding guidelines</li><li>Ensures correct implementation of company pension schemes, deferred compensation, etc. in the payroll</li><li>Compiles employer statements and other legally required documents</li><li>Deploys given salary increases in the system</li><li>Conducts monthly PY run, including related follow up activities - Key User Activities</li><li>Checks correctness of the payroll data and ensures the compliance of the salary calculation with the defined pay policies and applicable legal, tax and social security regulations</li><li>Provides correct payment files and transfer posting to finance - accounting</li><li>Acts as contact person regarding payroll concerns for relevant external, e.g. tax authorities, pension fund, health insurance, unemployment agency and internal, e.g. accounting, tax, C&B, HR business partners, managers, employees, stakeholders</li><li>Prepares standard and ad-hoc reports and statistics for internal and external use including participation in global -Mercer- and local salary surveys</li><li>Implements and drives LEONI HR standard processes, guideline and standards and customize them to tax or legal requirements in country in alignment with global HR to ensure standardization in the country</li></ul><br><br>Qualifications and Experience<ul><li><strong>Educational Background:</strong> Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related field.</li><li><strong>Years of Experience:</strong> +1 year of experience in Payroll, Compensation & Benefits, Personnel, or HR Operations, preferably within a manufacturing environment.</li><li><strong>Language:</strong> Fluent in English (both written and spoken) with strong professional communication and reporting skills.</li><li><strong>Excel Skills:</strong> Excellent command of MS Excel (advanced formulas, PivotTables, data analysis, reconciliation, and payroll tracking tools are mandatory).</li><li><strong>Systems:</strong> Experience with SAP or other HRIS/Payroll systems is highly preferred (Nice-to-have).</li><li><strong>Payroll Knowledge:</strong> Strong knowledge of end-to-end payroll processes, including salary calculations, overtime, allowances, deductions, bonuses, and employee changes.</li><li><strong>Attendance Management:</strong> Strong understanding of attendance systems, working hours, overtime, leave, and their impact on payroll calculations..</li><li><strong>Confidentiality:</strong> High level of integrity and ability to handle confidential employee and salary information.</li></ul><br> </div>
<p>Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology or multiple X-ray technologies to address each customer s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.</p><p>Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This position provides (ACI) equipment field service engineering support in any location in Egypt.</p><p>Responsibilities</p><ul><li>Carrying out the repair, maintenance and overhaul as necessary elements of (ACI).</li><li>Performing general maintenance, fitting, troubleshooting and fault finding on systems & sub-systems.</li><li>Providing oral and written responses to requests for 3rd-line technical support from the site of operations to either site engineers, Rapiscan distributors engineers or customer representatives.</li><li>Providing defect liability or post-acceptance support for airport equipment.</li><li>Installing any ACI systems as part of an installation team.</li><li>Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.</li></ul><p>Installations:</p><ul><li>Play a key role in complex and multifunctional site installations.</li><li>Assist senior engineers in installation and other related work.</li><li>Share best practices.</li></ul><p>Training:</p><ul><li>Proactively seek training to keep up-to-date with technological developments in own modality/modalities.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor of engineering degree is essential.</li><li>Qualified to degree level in Electrical and/or Electronics or equivalent is essential.</li><li>Technical analytical & Trouble-shooting skills is essential.</li><li>Very good IT Skills with knowledge of networking.</li><li>PLC knowledge a very good advantage.</li><li>up to 3 years field service experience is essential.</li><li>Comprehensive knowledge of screening or X-ray is an advantage.</li><li>Ability to work independently with minimum direction.</li><li>High work standards - qualitatively, demonstrates initiative and motivation.</li><li>Strong customer skills.</li><li>Full rights to live and work in Egypt.</li><li>Very good command of English.</li><li>Very good communication skills.</li></ul>
<p>Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><p>Job Description Greet guests upon arrival and departure with a warm and friendly attitude. Assist with luggage handling, including delivery and storage. Provide guests with information about hotel facilities, services, and local attractions. Help arrange transportation, including taxis, shuttles, and car services. Escort guests to their rooms, ensuring they are settled and comfortable. Keep the lobby area clean and presentable. Assist in coordinating special requests and ensuring guest satisfaction. Work collaboratively with other hotel departments to ensure a seamless guest experience. Report suspicious people, behaviour, parcels and vehicles to hotel Security. Personalize the interaction in anyway and engage with Guests as individuals. Remain up to date and knowledgeable regarding nearby places of interest, promotions and events. Offer accurate directions with a complimentary map of surrounding area while offering directions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><p>Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills. Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people. Proficient in the English language (verbal & written), additional languages are an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be flexible in terms of working hours, and able to work with little or no supervision. Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills. Must be computer literate in Microsoft Windows and MS Office suite. Frequent standing and walking throughout shift.</p><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><ul><li>Leading Myself</li><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development & Management</li><li>Leading Others</li><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li><li>Leading the Business</li><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul>
<p>We are seeking a highly organized and experienced Medication Warehouse Section Head to lead and oversee medication and medical supplies warehouse operations, ensuring efficient inventory management, accurate stock control, timely availability, and compliance with hospital policies and applicable standards.</p><p>The role will provide operational leadership for the warehouse team and work closely with Pharmacy, Nursing, Medical, Finance, Procurement, and other key stakeholders to ensure a safe, efficient, and uninterrupted supply of medications and medical supplies across the hospital.</p><p></p><p><strong>Key Responsibilities</strong></p><p></p><ul><li><p>Lead and oversee the end-to-end warehouse operations for medications and medical supplies, from receiving and inspection through storage, inventory control, and distribution.</p></li><li><p>Ensure all received items are accurately verified against approved purchase orders, including quantity, specifications, pricing, batch numbers, and expiry dates.</p></li><li><p>Ensure accurate and timely system registration, coding, and documentation of all received items and stock movements.</p></li><li><p>Monitor inventory levels and ensure appropriate Min/Max stock levels are maintained to support uninterrupted hospital operations.</p></li><li><p>Establish effective controls for near-expiry and expired medications and medical supplies, ensuring timely reporting and appropriate action.</p></li><li><p>Ensure proper storage, handling, organization, and traceability of medications and medical supplies in accordance with applicable policies and standards.</p></li><li><p>Oversee the timely and accurate distribution and dispensing of supplies to hospital departments according to approved requirements and schedules.</p></li><li><p>Monitor inventory accuracy and investigate stock discrepancies, variances, and operational issues, implementing corrective actions where required.</p></li><li><p>Prepare and review regular inventory, stock movement, near-expiry, fixed asset, and warehouse performance reports.</p></li><li><p>Ensure accurate reporting and coordination with Finance, Pharmacy, Procurement, Nursing, Medical, and other relevant departments.</p></li><li><p>Lead, supervise, and develop the warehouse team, ensuring effective task allocation, performance management, and adherence to operational standards.</p></li><li><p>Ensure compliance with departmental SOPs, hospital policies, quality standards, safety requirements, and ethical guidelines.</p></li><li><p>Identify opportunities to improve warehouse efficiency, inventory utilization, cost control, and operational processes.</p></li><li><p>Ensure the warehouse maintains appropriate standards of organization, cleanliness, safety, and security.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Job Requirements</strong></p><p></p><ul><li><p>A bachelor’s degree in Pharmacy is required.</p></li><li><p>5+ years of relevant experience in medication/medical supplies warehouse operations.</p></li><li><p>At least 3 years of experience in a supervisory or leadership role within a similar environment is required.</p></li><li><p>Strong knowledge of pharmaceutical and medical supplies inventory management.</p></li><li><p>Solid understanding of stock control, Min/Max levels, expiry management, and warehouse operations.</p></li><li><p>Good knowledge of Microsoft Office, particularly Excel.</p></li><li><p>Experience with ERP / inventory management systems is highly preferred.</p></li><li><p>Strong leadership, team-management, and decision-making skills.</p></li><li><p>Excellent analytical, organizational, and problem-solving abilities.</p></li><li><p>Strong communication and stakeholder-management skills.</p></li><li><p>High level of integrity, accountability, attention to detail, and commitment.</p></li><li><p>Ability to work effectively in a fast-paced hospital environment and manage multiple priorities.</p></li></ul><p></p>
<p>We Are Hiring! Integrant is looking to hire an "Office Administrator" who is responsible for administrating and managing our headquarters at Maadi.</p><p>Managing the administration and facilities requests sent by the ticketing system related to cleaning, buffet needs, stationaries, medical refunds, main maintenance, and any other related requests</p><p>Handling day-to-day functions of the office, such as greets and directing all visitors, including vendors and job candidates</p><p>Organizing files, such as maintenance visits and building supplies documents</p><p>Managing all the cycle for the employees access cards from printing to delivery</p><p>Supervising members of the administrative staff on office daily requirements, such as water bottles, drinks, etc.</p><p>Handling the Medical Insurance related matters, such as refund, solving employee s medical cases, following-up on bank transactions and delivery of medical cards</p><p>Preparing monthly maintenance reports if required.</p><p>Organizing any employees gifts and dealing with shipment companies till delivery</p><p>Supporting in building maintenance matters, such as Elevators, Air Conditioners, Plumping, Electricity, etc.</p><p>Coordinating workshops, events, and staff meetings requirements such as ordering snacks, preparing setups, following up on meeting rooms availability for the requests</p><p>Supervising the security employee tasks, such as following Coronavirus Precautions</p><p>Tracking and replacing company supply as necessary (stationeries, printers cartridge, and office supplies)</p><p>Handling the inventory consumption</p><p>Receiving any invoices, bank cards, medical cards, shipments and handling it with the right department</p><p>Handling local purchase and maintenance per requests</p><p>Offering high-quality in following the maintenance complaints</p><p>Collaborating with other internal departments like Finance, HR, Purchasing etc. in relevant duties for smoother operations</p><p>Handling cleaning staff by:</p><ul><li>Scheduling their shifts and how they work</li><li>Auditing</li><li>Their attendance</li><li>Performance</li></ul><p>Competitive compensation package</p><p>Six-month career advancing opportunities</p><p>Employee parking space</p><p>Supportive and friendly work environment</p><p>Premium medical insurance [employee +family]</p><p>English language development courses</p><p>Interest-free loans paid over 2.5 years</p><p>Technical development courses</p><p>Planned overtime program (POP)</p><p>Employment referral program</p><p>Premium location in Maadi & Nasr City</p><p>Social insurance</p><p>Opportunity to travel and work onsite with U.S. customers</p><p>In-house Technical and English training programs</p><p>Dedicated learning time (check out our 4Plus1 Program )</p><p>Flexible work schedules</p><p>Perks: events, sponsored lunch, game area, rooftop hangout + more!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree from a related university</li><li>2+ years of Experience</li><li>Excellent Interpersonal and time management skills</li><li>Excellent organizational skills</li><li>Attentive to the detail</li><li>Good English skills</li><li>Excellent written and verbal communication skills</li><li>Excellent Customer Service Skills</li><li>Strong Microsoft office skills</li><li>Be flexible with working hours when necessary</li><li>Problem Solving Skills</li><li>Team player as well as ability to work independently and efficiently in a fast-paced environment</li></ul>
<p>Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><p>Job Description Greet guests upon arrival and departure with a warm and friendly attitude. Assist with luggage handling, including delivery and storage. Provide guests with information about hotel facilities, services, and local attractions. Help arrange transportation, including taxis, shuttles, and car services. Escort guests to their rooms, ensuring they are settled and comfortable. Keep the lobby area clean and presentable. Assist in coordinating special requests and ensuring guest satisfaction. Work collaboratively with other hotel departments to ensure a seamless guest experience. Report suspicious people, behaviour, parcels and vehicles to hotel Security. Personalize the interaction in anyway and engage with Guests as individuals. Remain up to date and knowledgeable regarding nearby places of interest, promotions and events. Offer accurate directions with a complimentary map of surrounding area while offering directions. Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>Desired Candidate Profile</strong></p><p>Must possess outstanding Guest services skills, professional presentation and sophisticated verbal & written communication skills. Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people. Proficient in the English language (verbal & written), additional languages are an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be flexible in terms of working hours, and able to work with little or no supervision. Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills. Must be computer literate in Microsoft Windows and MS Office suite. Frequent standing and walking throughout shift.</p><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience. Leading Myself Positive Orientation Operational Decision Making Self-Development & Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</p>
<p>Connect to your opportunity Step into a highly impactful role where you will help us build and operate our brand-new centralized command center for public finance in Cairo. As a Site Reliability Engineer (SRE) you will ensure our enterprise infrastructure remains highly available, scalable, and fully optimized. You will go beyond basic troubleshooting to proactively manage and resolve complex technical challenges across diverse cloud environments. You will compose our support level 2 and 3 team for a national scale product that has been deployed in 3 GCC counties, the knowledge of the product will be transferred in training sessions.</p><p>Monitor and proactively troubleshooting to prevent outage and service interruption</p><p>Investigate and resolve infrastructure and application incidents coming from support level 1 or from the observability tools.</p><p>Root cause analysis and problem management, conduct post incident reviews and update runbooks and knowledge base articles</p><p>Performance and capacity management, monitor cloud utilization and optimize multi-cloud environments to ensure continuous high system reliability and uptime.</p><p>Automation and efficiencies, develop scripts to generate effort reductions and standardization, maintain infrastructure as a code templates and repeatable procedures.</p><p>Security and compliance, assist with client s audits and incidents responses</p><p>Back up and recovery, validate and monitor back up jobs, test recovery procedures</p><p>Document and knowledge sharing, maintain accurate documents for configuration, train support level 1 to increase first call resolution</p><p>Customer communication and SLAs/KPIs tracking and reporting</p><p>Vendor and tool liaison, coordinate with cloud providers and track open tickets to ensure timely resolution</p><p>On call shift responsibilities, participate in on call rotations</p><p><strong>Desired Candidate Profile</strong></p><h2>Connect to your skills and professional experience</h2><ul><li>Analytical Thinking enables you to break down complex system behaviors to find the direct root cause of infrastructure issues.</li><li>Adaptability allows you to seamlessly transition between different cloud platforms and tools in a fast-paced environment.</li><li>Collaborative Problem-Solving ensures you work effectively with specialized engineering teams to build resilient, long-term technical solutions.</li></ul><p><strong>Essentials:</strong></p><ul><li>Extensive, highly advanced expertise in multi-cloud operations and Site Reliability Engineering, reflecting senior-level industry tenure.</li><li>Demonstrated multi-cloud expertise with hands-on technical capabilities across platforms.</li><li>Possession of at least two of the following certifications (Note: if you hold two, Deloitte will train and support you in acquiring the third):<ul><li>Amazon Web Services (AWS) Certification</li><li>Google Cloud Platform (GCP) Certification</li><li>Oracle Cloud Infrastructure (OCI) Certification</li></ul></li><li>Experience with observability tools</li><li>Experience with integration flows</li><li>Experience with DevOps tools</li><li>Familiarity with foundational Site Reliability Engineering (SRE) practices and automation frameworks.</li><li>3 to 7 years minimum prior experience operating within an enterprise-level IT command center.</li></ul>
<ul><li><p>Evaluate and testing for competitors' products, registering and prepare the related reports, and recommend the advices for improvements and developments of the company’s products and providing to the direct manager.</p></li><li><p>Evaluate the new raw materials to meet the requirements of the formulations for new products according to improvements and developments plan for the company’s products and registering and prepare the related reports.</p></li><li><p>Follow up the implementation and registering the current and new formulations and providing the results to the direct manager to get the approval.</p></li><li><p>Test, make pilot batches, and visit sites where the product has been applied to build confidence among the sales and marketing prior to release of the product.</p></li><li><p>Coordinate with the supply chain department to testing alternative raw materials to optimize formulations and raise the purchasing power, ultimately reducing the production cost.</p></li><li><p>Participate in the development of the current formulations to improve the quality of products and put the new formulations and make all tests according to the development requirements’ for the products of company, and keep and registering the results in the related reports.</p></li><li><p>Measure samples from products within the production process and testing the final products before shipping and conduct the quality tests in all factories and take the necessary action in case get any problem and participate to solve all problems faced of the production department.</p></li><li><p>Conduct periodic tests on the manufacturing equipment’s and production lines and products, raw materials and laboratory instruments laboratories.</p></li><li><p>Ensure all of products according to the technical and quality requirements and follow all procedures existing in the procedures and instructions manual related to the stores and 5s standards, ISO, security, occupational health and safety.</p></li><li><p>Ensure Company is in compliance with the quality requirements plans related to improve and development our products and that’s coordinating with the responsible departments. </p></li><li><p>Ensure Company is in compliance with the quality requirements plans related to improve and development our products and that’s coordinating with the responsible departments. </p></li><li><p>Do other tasks related to Work requirements and upon request of the direct manager after the adoption of head of department.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree. Science - chemistry</p></li><li><p>From 2 to 4 years’ Experience in Research & Development in the coating field</p></li><li><p>Must have Paints Industry experience (Protective coating and waterproofing, construction chemicals).</p></li></ul><ul><li><p>Excellent English language is must</p></li><li><p>Good problem solving and decision making skills. Displays a sense of urgency and initiative with creativity and flexibility.</p></li><li><p> Excellent communication (verbal, written), interpersonal and presentation skills</p></li><li><p>Demonstrates leadership skills..</p></li></ul><p></p>
<p><b>Position</b>: Director of Entertainment - Executive Committee Level Location: SUNRISE Resorts & Cruises Sharm El Sheikh, Egypt (Multi-property: 7+ resorts, Tal Avenue, Izoya Stage, VIBE Club) Reports To: Area General Manager Scope: Own the entire guest entertainment division including Experiences, Events, Sports, Activities, Animation, Recreation, Shows, Kids & Family, Wellness, Nightlife Mission: Transform entertainment from a support function into a primary driver of guest satisfaction, repeat visits, direct bookings, and destination differentiation Responsibilities Develop and execute annual entertainment strategy and destination event calendar across all Sharm properties Oversee daily operations including animation, sports, activities, pool and beach programming, evening shows, and live entertainment Lead, recruit, train and develop large multicultural entertainment teams across 4 divisions Drive guest satisfaction by reviewing feedback daily and adapting programming to different nationalities and demographics Manage quality control for shows, equipment, safety, grooming standards and stage production Own entertainment, event, production, artist and payroll budgets and grow revenue via ticketed events, sponsorships, VIP experiences Activate Tal Avenue and VIBE Club with footfall-driving events and international nightlife programming Partner with Marketing, E-Commerce and Revenue to create content and direct-booking hooks for events Lead Experience Design and Innovation by creating new concepts, monitoring trends, piloting and testing to keep SUNRISE ahead Ensure full compliance with safety, permits, risk assessments and culturally appropriate content for all guest markets</p><p><strong>Desired Candidate Profile</strong></p><p><b>Education</b>: Bachelor Degree Experience: 10 0 years 10+ years experience in hospitality entertainment with 5+ years in a senior entertainment leadership role Proven background in resorts, lifestyle, cruise, festivals or nightlife entertainment operations Experience managing large multicultural teams and diverse international guest markets Bachelor's degree preferred in Hospitality, Event Management, Entertainment Management, or Marketing Fluent English essential, additional languages German, Russian, Arabic, Italian, French are an advantage Proven track record managing budgets, KPIs, and large-scale events across multiple venues Availability to work across multiple SUNRISE Sharm El Sheikh properties and flexible hours for events and nightlife Leadership: Ability to inspire, discipline and develop large creative teams without losing motivation Creativity: Continuous innovation in experience design and guest programming Operational Excellence: Turn concepts into schedules, run sheets and flawless execution at scale Commercial Acumen: Understand revenue, ROI, sponsorships and how entertainment drives occupancy and reviews Guest Psychology and Cultural Sensitivity: Adapt content for families, couples, party, wellness and luxury guests across MENA, European, CIS markets Public Presence: Comfortable hosting, representing brand, and stage presence for events Strategic Thinking: Balance creativity with structure, data, and KPI-driven performance Cross-Functional Collaboration: Work closely with Rooms, F&B, Engineering, Marketing, Revenue, HR and Security</p>
<p><b>Job purpose:</b> Manage and ensure the execution of software development life cycle of applications and programs (installation; configuration; deployment; analyzing; documenting; coding/development; and unit testing) as well as leading junior and senior engineers assigned to projects Key accountabilities and decision ownership: Interpret the customer requirements into deliverables (code; installation of a system; deployment. etc.) and ensure they are well mapped with the requirements Manage the time estimation of projects while following the project plan and timeline as well as the organization processes and standards Manage and ensure the execution of the software lifecycle following the agreed-on methodology (might execute when needed and as per the project needs) Manage and ensure the delivery of the code as per the agreed-on technology stack while following the coding and security guidelines (might execute when needed and as per the project needs) Manage and ensure the creation and execution of unit test cases (might execute when needed and as per the project needs) Ensure the documentation of the code (might document when needed and as per the project needs) Conduct code review for junior and senior engineers Create the project architecture and design in collaboration with the technical architect; technical software lead; or principal software engineer (depending on the assigned project delivery team) Ensure the creation of application specifications and guidelines Integrate software components into a fully functional software system Collaborate with the testing team in developing software verification plans and quality assurance procedures Support the testing team and supervise and guide the technical team across the project lifecycle Represent the development team in the communication with customers throughout the project lifecycle Manage the solution deployment Conduct UAT with the customer (upon assignment from the project manager) Fix nonconformities resulting from engineering processes audit and architecture audit Report work progress; technical issues; risks; and changes in delivery dates to the technical lead and the project manager Participate in the hiring process of technical team members Additional accountabilities in case of full stack/frontend assignment: Manage and ensure the conversion of visual screens to UI elements for any portal or application (might execute when needed and as per the project needs) Manage and ensure the creation of prototypes using UI technologies (might execute when needed and as per the project needs) Lead, optimize and review AI usage and generated code for development of Java and Liferay applications</p><p><strong>Desired Candidate Profile</strong></p><p>Must have professional qualifications:<br>Bachelor's degree in computer science or equivalent<br>5+years of relevant experience<br>2+ years of Liferay experience</p>
<p>Prepare audit support documentation based on predefined templates and formats. Follow structured instructions to complete audit support tasks accurately and consistently. Collate and organize supporting data and evidence for audit requests. Perform data gathering, validation and reconciliation activities to support audit procedures. Extract and compile information from ERP systems, reports and source documentation as required. Support the preparation of audit working papers in accordance with defined methodologies and quality standards. Conduct completeness and quality checks on documentation before submission to onshore audit teams. Identify missing information, documentation gaps and potential inconsistencies, escalating them as appropriate. Ensure outputs are complete, accurate and delivered in line with agreed timelines. Liaise with onshore teams to clarify requirements where needed. Track audit requests and assigned activities to ensure timely completion and delivery. Maintain documentation and audit trails in line with agreed processes. Update trackers and task status regularly to support progress monitoring. Support management of audit evidence repositories, ensuring documents are correctly classified and stored. Adhere to data privacy, confidentiality and information security requirements when handling client information. Participate in quality reviews and remediation activities to address identified issues. Support knowledge transfer and training activities for new team members where required. Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, standardization and quality. Support reporting activities by providing status updates, metrics and completion information as requested. Maintain a clear understanding of assigned processes, controls and audit requirements to ensure consistent delivery.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong attention to detail and ability to follow structured processes. Working knowledge of audit processes is preferred. Basic accounting knowledge or relevant experience is advantageous. Experience with SAP or similar ERP systems is preferred but not required. Comfortable working in a high-volume, process-driven environment. Good working knowledge of Excel and standard Microsoft Office tools.</p><p>Suggested Experience: 2 5 years of experience in audit support, accounting, finance operations, shared services, data preparation, ERP support, or process-driven delivery roles. Fresh graduates with relevant accounting, finance, audit, or business background may also be considered where strong attention to detail is demonstrated.</p><p>Education (if blank, degree and/or field of study not specified)</p><p>Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}</p>
<p>About the Role We are looking for a highly skilled Customer Support Specialist (Escalations) to join our Customer Experience team. In this role, you will manage complex customer inquiries and escalations, delivering exceptional service through effective problem-solving, strong communication, and sound decision-making. You will take ownership of customer cases from start to finish, working closely with internal teams to ensure timely and satisfactory resolutions while maintaining a customer-first approach. Key Responsibilities Complex Case Management Manage complex, high-priority customer cases from initial contact through final resolution. Serve as the primary point of contact for customers throughout the resolution process. Investigate issues, assess available solutions, and make informed decisions within established guidelines. Handle sensitive customer situations with professionalism, empathy, and discretion. Negotiate and mediate resolutions while balancing customer satisfaction and business objectives. Exercise sound judgment in resolving unique or non-standard situations. Customer & Stakeholder Communication Communicate clearly and professionally across multiple channels. Explain policies, procedures, and solutions in a simple and customer-friendly manner. Collaborate with cross-functional teams to resolve customer concerns efficiently. Escalate issues appropriately when required while ensuring timely follow-up. Operational Excellence Act as a subject matter expert for complex case handling and customer support processes. Identify recurring issues and provide recommendations for process improvements. Support pilot initiatives, new processes, and continuous improvement projects when applicable. Maintain accurate documentation while ensuring customer data confidentiality and compliance.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 1 year of experience in a call center, customer support, or a similar customer-facing role, or experience in a higher-level customer service position. Proven experience managing complex customer cases and escalations. Excellent conflict resolution, negotiation, and problem-solving skills. Strong written and verbal communication skills. Ability to prioritize, organize, and manage multiple cases in a fast-paced environment. High School Diploma or equivalent. Excellent English communication skills (C1/C2 proficiency). Strong computer literacy with the ability to quickly learn new systems and tools. Flexibility to work rotating shifts, weekends, and public holidays based on business needs.</p><p>Preferred Bachelor's degree or equivalent. Experience within customer experience, hospitality, technology, or service-based industries. Experience working with CRM platforms and productivity tools. Strong analytical skills with the ability to identify trends and recommend improvements. Experience collaborating with cross-functional teams.</p><p>Core Competencies Excellent communication and active listening. Customer-focused mindset with a passion for delivering outstanding service. Strong decision-making and sound judgment. Effective conflict resolution and negotiation skills. High attention to detail and organizational skills. Ability to perform under pressure while managing multiple priorities. Adaptability in a dynamic and evolving work environment. Commitment to maintaining customer confidentiality and data security.</p>
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<span>Job Summary Blackstone eIT is seeking an experienced Senior Project Manager to lead the planning, execution, and successful delivery of strategic IT projects across government and enterprise clients.<br> The ideal candidate will be responsible for managing project scope, timelines, budgets, risks, and stakeholder expectations while ensuring projects are delivered on time, within budget, and to the highest quality standards.<br> Key Responsibilities Lead end-to-end project delivery, from project initiation through planning, execution, monitoring, and successful closure.<br> Develop comprehensive project plans, schedules, resource allocation plans, and project documentation.<br> Manage project scope, timelines, budgets, risks, issues, and dependencies while ensuring successful project delivery.<br> Coordinate cross-functional teams, including Business Analysts, Developers, QA Engineers, UI/UX Designers, Infrastructure, and DevOps teams.<br> Act as the primary point of contact for clients and internal stakeholders throughout the project lifecycle.<br> Facilitate project meetings, status updates, steering committee meetings, and executive presentations.<br> Track project progress and ensure adherence to agreed milestones, deliverables, and quality standards.<br> Manage project risks, issues, change requests, and escalation processes.<br> Ensure effective communication between technical teams, business stakeholders, and executive management.<br> Monitor project KPIs and prepare regular progress reports for management and customers.<br> Support Agile and Waterfall project delivery methodologies based on project requirements.<br> Ensure projects comply with organizational governance, security, and quality standards.<br> Mentor junior project managers and project coordinators when required.<br> Drive continuous improvement initiatives and contribute to project management best practices.<br> Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field .<br> 7+ years of project management experience, preferably within the IT industry.<br> Strong knowledge of modern project management methodologies, frameworks, and best practices.<br> Excellent verbal and written communication skills in both Arabic and English .<br> Hands-on experience using project management tools such as Jira, Trello, Microsoft Project , or similar platforms.<br> Experience working with Agile methodologies (Scrum, Kanban) is considered a strong advantage.<br> PMP , PRINCE2 , or an equivalent Project Management certification is preferred.<br> Preferred Qualifications Experience managing enterprise software implementation or digital transformation projects.<br> Experience working with government entities or large enterprise clients is highly preferred.<br> Strong understanding of Software Development Life Cycle (SDLC).<br> Ability to manage multiple projects simultaneously while maintaining high quality and customer satisfaction.<br> Strong stakeholder management, negotiation, and conflict resolution skills.<br> Excellent analytical, organizational, and problem-solving abilities.<br> Key Competencies Leadership & Team Management Project Planning & Execution Risk & Issue Management Stakeholder Management Budget & Resource Management Communication & Presentation Skills Time Management Decision Making Agile & Waterfall Methodologies Client Relationship Management Continuous Improvement</span> </div>
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<p>We’re looking for a <b>Technical Customer Support Representative </b>to join Procore’s Customer Support department. In this role, you’ll utilize your strong problem-solving and people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.</p><br><br><br><p>As a<b>Technical Customer Support Representative,</b> you’ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. <b>This is an exciting opportunity to join our first CSR team in Cairo, Egypt</b>, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.</p><br><br><br><p>This position reports into the Senior Manager of Customer Support and will be based in our <b>Cairo, Egypt office</b>. We’re looking for someone to join us immediately!</p><br><br><br><p><b>What you’ll do:</b></p><br><br><ul>
<li><p>Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.</p><br><br></li>
<li><p>Acquire and maintain a thorough understanding of Procore’s business model, systems, and technologies to optimize customer usage of the software suite.</p><br><br></li>
<li><p>Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.</p><br><br></li>
<li><p>Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.</p><br><br></li>
<li><p>Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.</p><br><br></li>
<li><p>Document records and data security with consistent attention to detail and integrity.</p><br><br></li>
<li><p>Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction.</p><br><br></li>
<li><p>Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.</p><br><br></li>
</ul><p><b>What we’re looking for:</b></p><br><br><ul>
<li><p>1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.</p><br><br></li>
<li><p>Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).</p><br><br></li>
<li><p>Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.</p><br><br></li>
<li><p>Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.</p><br><br></li>
<li><p>Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.</p><br><br></li>
<li><p>Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.</p><br><br></li>
<li><p>Team player mentality with an open mind and the ability to work independently in a dynamic environment.</p><br><br></li>
</ul><br><br> </div>
<h3>Executive Leadership</h3><ul><li><p>Act as the primary operational representative of the Chairman.</p></li><li><p>Translate strategic objectives into actionable operational plans.</p></li><li><p>Ensure the effective execution of the company's vision and business goals.</p></li><li><p>Prepare executive reports, dashboards, and performance updates for the Chairman.</p></li><li><p>Participate in strategic planning and organizational development.</p></li></ul><h3>Project Management</h3><ul><li><p>Oversee the complete lifecycle of all software and ERP implementation projects.</p></li><li><p>Ensure projects are delivered on time, within budget, and according to quality standards.</p></li><li><p>Monitor project risks, dependencies, and resource allocation.</p></li><li><p>Review project plans, timelines, milestones, and deliverables.</p></li><li><p>Resolve project escalations and critical issues promptly.</p></li></ul><h3>Implementation Management</h3><ul><li><p>Lead and supervise the ERP/Odoo Implementation Team.</p></li><li><p>Ensure implementation methodologies and best practices are consistently followed.</p></li><li><p>Monitor customer onboarding, system configuration, testing, training, and Go-Live activities.</p></li><li><p>Ensure successful customer adoption and project acceptance.</p></li></ul><h3>Development Management</h3><ul><li><p>Manage the Software Development Team.</p></li><li><p>Coordinate development priorities with project requirements.</p></li><li><p>Review development schedules and technical deliverables.</p></li><li><p>Ensure software quality, security, and scalability standards are maintained.</p></li><li><p>Coordinate closely with QA and Technical Support teams.</p></li></ul><h3>Cross-Functional Coordination</h3><ul><li><p>Foster collaboration among Development, Implementation, QA, Support, Sales, and Customer Success teams.</p></li><li><p>Optimize communication and workflow across departments.</p></li><li><p>Ensure alignment between business objectives and technical execution.</p></li></ul><h3>Client Relationship Management</h3><ul><li><p>Maintain relationships with strategic clients.</p></li><li><p>Participate in executive meetings with key customers when required.</p></li><li><p>Ensure high customer satisfaction throughout project execution.</p></li><li><p>Address customer escalations effectively.</p></li></ul><h3>Performance & Operations</h3><ul><li><p>Establish and monitor KPIs for all operational teams.</p></li><li><p>Conduct regular performance reviews.</p></li><li><p>Improve operational efficiency and productivity.</p></li><li><p>Identify process improvement opportunities.</p></li><li><p>Ensure compliance with company policies and quality standards.</p></li></ul><h3>Resource & Capacity Planning</h3><ul><li><p>Plan team capacity based on project pipelines.</p></li><li><p>Optimize resource utilization.</p></li><li><p>Support recruitment, onboarding, and workforce planning.</p></li></ul><h3>Financial & Business Oversight</h3><ul><li><p>Monitor project profitability and operational costs.</p></li><li><p>Assist in budgeting and forecasting.</p></li><li><p>Support business growth initiatives and operational planning.</p></li></ul><p></p><p><strong>Requirements</strong></p><h1>Qualifications</h1><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Software Engineering, Business Administration, or a related field.</p></li></ul><ul><li><p>3–7 years of experience in Software, ERP, or Digital Solutions companies.</p></li><li><p>Minimum of 5 years in a senior leadership or operations management role.</p></li><li><p>Proven experience managing Software Development and ERP Implementation teams.</p></li><li><p>Strong background in Project Management.</p></li><li><p>Experience with Odoo ERP is highly preferred.</p></li><li><p>Executive Leadership</p></li><li><p>Strategic Planning</p></li><li><p>Project Portfolio Management</p></li><li><p>Team Leadership</p></li><li><p>Decision Making</p></li><li><p>Business Operations Management</p></li><li><p>Risk Management</p></li><li><p>Customer Relationship Management</p></li><li><p>Financial Awareness</p></li><li><p>Resource Planning</p></li><li><p>Change Management</p></li><li><p>Negotiation Skills</p></li><li><p>Problem Solving</p></li><li><p>Excellent Communication & Presentation Skills</p></li></ul><h1>Technical Knowledge</h1><ul><li><p>Odoo ERP</p></li><li><p>ERP Implementation Methodologies</p></li><li><p>Software Development Life Cycle (SDLC)</p></li><li><p>Agile & Scrum Frameworks</p></li><li><p>Project Management Tools (Jira, ClickUp, Trello, MS Project)</p></li><li><p>CRM & ERP Systems</p></li><li><p>Microsoft Office 365</p></li></ul><p></p>
<ul><li><p>About Us</p></li><li><p>Ruwwad is a startup building an innovative digital ecosystem that leverages artificial intelligence, cloud technologies, and data-driven decision-making. Our mission is to help entrepreneurs transform ideas into successful ventures, find co-founders, gain expert insights, and access growth and funding opportunities. The platform enables founders to connect with mentors, and relevant investors.</p></li><li><p>We are looking for a visionary Senior AI Engineer to join us and shape the future of our technology platform. </p></li><li><p></p></li><li><p>The Role</p></li><li><p>As a Senior AI Engineer, you will be responsible for defining and executing the company's technology tools and engineering. You will work closely with the founders to build a scalable technology organization, drive innovation, and ensure our products are secure, reliable, scalable, and future-ready.</p></li><li><p></p></li><li><p>Key Responsibilities</p><ul><li><p>Lead the design, development, and deployment of AI-powered products and digital solutions.</p></li><li><p>Architect scalable cloud-native applications and software platforms.</p></li><li><p>Develop enterprise-grade database architectures and data governance.</p></li><li><p>Drive digital transformation initiatives for internal operations and solutions.</p></li><li><p>Evaluate and implement emerging technologies that provide competitive advantages.</p></li><li><p>Ensure cybersecurity, compliance, scalability, and system reliability.</p></li><li><p>Establish engineering best practices, DevOps processes, CI/CD pipelines, and software quality standards.</p></li><li><p>Collaborate with business to deliver innovative solutions aligned with company goals.</p></li><li><p>Manage technology budgets, and infrastructure planning.</p></li></ul></li></ul><ul><li><p>What We Offer</p><ul><li><p>Flexible work environment.</p></li><li><p>Opportunity to build and lead an exceptional engineering organization from the ground up.</p></li><li><p>A collaborative culture focused on innovation, ownership, and continuous learning.</p></li><li><p>The chance to shape the future of a fast-growing technology startup.</p></li></ul></li></ul><ul><li><p>How to Apply</p></li><li><p>Please email your CV and a brief cover to the Gmail account with the username "ruwwadstartup".</p></li><li><p>In your cover letter, please highlight your experience by including:</p><ul><li><p>Examples of products or platforms you have built or scaled.</p></li><li><p>Your specific role in collaborating with engineering teams.</p></li><li><p>The measurable business impact your work deliver.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.</p></li><li><p>4+ years of software engineering experience in senior technology leadership.</p></li><li><p>Strong expertise in Artificial Intelligence, Machine Learning, and Generative AI technologies.</p></li><li><p>Extensive experience leading digital transformation.</p></li><li><p>Deep knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.</p></li><li><p>Strong experience designing scalable cloud-native architectures and microservices.</p></li><li><p>Advanced knowledge of SQL and NoSQL databases, data warehousing, and data engineering.</p></li><li><p>Experience with APIs, distributed systems, and enterprise integrations.</p></li><li><p>Strong understanding of DevOps, Kubernetes, Docker, CI/CD, and Infrastructure as Code.</p></li><li><p>Knowledge of cybersecurity best practices and cloud security.</p></li><li><p>Experience building AI SaaS platforms.</p></li><li><p>Knowledge of LLMs, RAG, AI agents, and MLOps.</p></li><li><p>Experience with analytics, and data visualization platforms.</p></li><li><p>Familiarity with agile development methodologies.</p></li></ul><p></p>