Purchasing Manager Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an <b>Oracle RMC Manager</b> at Accenture, you will join the Oracle Security Delivery team and lead large or multiple medium-sized Oracle Fusion Security projects. You will own end-to-end project delivery to meet operational, contractual, and financial commitments, ensuring service quality and efficiency, managing delivery outcomes, and identifying opportunities for follow-on work through upselling and cross-selling. You will act as a subject matter expert, manage and enable your team to perform effectively, take responsibility for team decisions, engage across multiple teams, and contribute to key decisions, providing solutions to problems that span teams. Advanced proficiency in Project Management is required, advanced proficiency in Oracle Fusion Security is mandatory, and advanced proficiency in Oracle Cloud is suggested.</p><br><br><br><p><b>Key Responsibilities:</b></p><br><br><ul><li>Lead end-to-end security design, build, testing, and go-live activities for Oracle Fusion Cloud applications, including Risk Management &amp; Compliance (RMC), Advanced HCM Controls, network restrictions (LBAC, sign-on policies), role design (data security profiles, SoD), data protection and auditing, API security, SIEM integration, SCIM, and SAML integrations.</li><li>Maintain a strong functional and technical understanding of all Oracle SaaS applications (HCM, Finance, SCM, EPM, Primavera, Sales Cloud, Retail) and OCI services (OIC, API Gateway, Firewalls, WAF, KMS, Vault, Cloud Guard).</li><li>Communicate directly with client stakeholders and follow the agreed governance model for project status and progress, including daily stand-ups, weekly status updates, monthly status reviews, and SteerCo meetings.</li><li>Own project charter documentation, including the kickoff deck, project plan, RACI, dependencies, risks, and mitigation plans.</li><li>Plan, schedule, and execute design workshops with client stakeholders to understand business requirements and finalize the technical solution.</li><li>Coordinate cross-functional teams to align project objectives with client expectations and business goals.</li><li>Analyze project risks and develop mitigation strategies to ensure successful delivery.</li><li>Build the architecture and implement role-based access control (RBAC), data security policies, and segregation of duties (SoD) frameworks across all Fusion modules.</li><li>Ensure solution compliance with UAE data residency, privacy, and regulatory requirements throughout the delivery lifecycle.</li><li>Collaborate with functional and technical teams to translate business requirements into security configurations, roles, and privilege hierarchies.</li><li>Act as the primary security SME liaising with client stakeholders, Oracle support, and third-party auditors during delivery and hypercare.</li><li>Define and maintain Fusion security documentation, including design specs, test scripts, runbooks, and audit-ready evidence packs.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>We’re looking for an&nbsp;<strong>Assistant Manager</strong><strong>&nbsp;Demand Planning&nbsp;</strong>to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> <br> This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.</p><br><br><ul><li>Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices.</li><li>Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports</li><li>Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC</li><li>Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts</li><li>Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization</li><li>Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores</li><li>Guidance to store supervisors and admins to ensure smooth workflow</li><li>Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</li></ul><br>What you need to be successful<br><ul><li>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z</li><li>Experience in FMCG in demand planning and replenishment is a must</li><li>Experience in Warehouse management or 3PL partner relation is a must</li><li>Data and detail-oriented, and tech-savvy</li><li>Ability to guide senior-level executives and manage the expectations of multiple stakeholders</li><li>Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities</li><li>Ability to take a broad perspective to problems and spot new, less obvious solutions</li><li>Ability to perform a variety of the most complex tasks and/or lead one or more teams</li><li>Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p>In this role, you will serve as the critical link between the IT department and call center operations. Your primary focus will be on improving customer experiences through technical support and strategic IT solutions. Your role will involve collaborating with various teams to understand technological needs and implementing effective solutions that enhance call center functionalities.</p><p><strong>Strategic IT Management:</strong> Develop and implement IT strategies that support and align with the company s business objectives. Collaborate with executive leadership to ensure IT strategies effectively support overarching business initiatives.</p><p><strong>Operational Oversight:</strong> Manage the day-to-day operations of the IT department, including budgeting, staffing, and project management. Ensure the IT infrastructure is robust and effectively supports the operational requirements of the business.</p><p><strong>System Implementation and Maintenance:</strong> Oversee the selection, implementation, and maintenance of IT systems and software to meet business needs. Regularly review and update IT systems to ensure they remain relevant, efficient, and secure.</p><p><strong>Technical Support and Issue Resolution:</strong> Provide leadership and support for high-level technical issues, ensuring they are resolved in a timely and efficient manner. Develop and maintain protocols for the quick resolution of IT disruptions to minimize operational downtime.</p><p><strong>Budget and Resource Management:</strong> Develop and manage the IT budget, ensuring optimal allocation and utilization of resources. Monitor expenditures and make adjustments as necessary to align with financial objectives and constraints.</p><p><strong>Disaster Recovery and Business Continuity Planning:</strong> Develop and implement disaster recovery and business continuity plans to ensure the stability of IT operations under adverse conditions. Conduct regular reviews and drills to ensure plans are effective and well-understood by relevant staff.</p><p><strong>Stakeholder Communication and Coordination:</strong> Serve as the primary IT contact for offshore clients and other stakeholders, ensuring clear and effective communication regarding IT matters. Coordinate with various departments to align IT services with business needs and priorities.</p><p>Embrace This Opportunity! Are you ready to contribute to a global leader and elevate your career to new heights? Join Future Group and embark on an exciting journey of growth and technological innovation. Apply now and become an integral part of a team that is redefining the future of communication through technology and service excellence. Unlock your potential with Future Group and make a difference today!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Minimum of 5 years of experience in IT management in a call center is a must.</li><li>Certifications: PMP, ITIL, or similar certifications are highly desirable.</li><li>Proven leadership and team management abilities.</li><li>In-depth understanding of IT systems and infrastructure.</li><li>Ability to manage multiple projects and priorities in a dynamic environment.</li></ul>

<p>Category Engineering Publish Date Sunday 16-08-2026 Country Egypt Gender any Years Of Experience 10-15 Years Salary Negotiable Road/Infrastructure Manager is required for a multinational PMC company located in Cairo.</p><p>Responsibilities</p><p>Review and approve infrastructure design drawings, hydrological studies, traffic impact assessments, and utility shop drawings.</p><p>Ensure that the road and utility layouts are perfectly aligned with the project master plan and architectural requirements.</p><p>Lead the liaison with local utility providers and government authorities to secure necessary permits and connections for permanent and temporary services.</p><p>Oversee on-site testing (soil compaction, pressure tests for pipes, asphalt quality) and ensure all work meet health, safety, and environmental standards.</p><p>Proactively identify and resolve technical clashes between underground utilities and structural foundations or MEP services.</p><p>Monitor the performance of infrastructure subcontractors, ensuring work is executed within budget and according to the approved schedule.</p><p>Manage the overall design and construction management of road networks, bridges, and underground utilities structure.</p><p>Ensure all infrastructure works comply with international standards (AASHTO, etc.), local transport authority regulations, and project-specific technical requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in civil engineering or a related field.</p><p>10~15 years of professional experience in infrastructure and road construction management for large-scale urban or mixed-use developments.</p><p>Deep knowledge of road geometry, pavement design, and underground utility network systems.</p><p>Proficiency in Civil 3D, AutoCAD.</p><p>Strong understanding of hydrology and stormwater management systems.</p><p>Strong negotiation skills for authority liaison and excellent leadership to manage large-scale site operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>ROLE SUMMARY</strong></p><br><p><strong>We’re looking for a Category Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</strong></p><br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p><strong>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.&nbsp;</strong></p><br></li><li><p><strong>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.&nbsp;</strong></p><br></li><li><p><strong>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.&nbsp;</strong></p><br></li><li><p><strong>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</strong></p><br></li><li><p><strong>Reviewing and resolving any issues with local suppliers.&nbsp;</strong></p><br></li><li><p><strong>Assortment:&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Ensuring cost efficiency across our consumers that meets their needs/wants.&nbsp;</strong></p><br></li><li><p><strong>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.&nbsp;</strong></p><br></li><li><p><strong>Providing regional teams with information regarding products and quantities needed for international and regional contracts.&nbsp;</strong></p><br></li><li><p><strong>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Price:&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.&nbsp;</strong></p><br></li><li><p><strong>Collecting market prices and conducting country price audits.&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Promos:&nbsp;</strong></p><br></li></ul><ul><li><p><strong>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.&nbsp;</strong></p><br></li><li><p><strong>Developing the country promotion calendar.&nbsp;</strong></p><br></li><li><p><strong>Following up and ensuring effective execution of all activities required for each promotional event.&nbsp;</strong></p><br></li><li><p><strong>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.&nbsp;</strong></p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p><strong>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting - Private Label experience is a plus</strong></p><br></li><li><p><strong>You have built teams and led cross-functional projects at scale.</strong></p><br></li><li><p><strong>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</strong></p><br></li><li><p><strong>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</strong></p><br></li><li><p><strong>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</strong></p><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</strong></p><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous.</strong></p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>Job Purpose</strong></span></span><br><span><span>Key Result Areas</span></span><br><span><span><strong>Knowledge, Skills and Experience</strong></span></span><br><ul><li><p><span><span>A post graduate degree with 8+ years in diverse banking departments, preferably with experience of business control &amp; banking operations.&nbsp;</span></span></p><br></li><li><p><span><span>Well rounded experience in Controls and clear understanding of banking business requirement&nbsp;</span></span></p><br></li><li><p><span><span>Interpersonal skills with good decision making and communication skills with multi tasking capabilities.&nbsp;</span></span></p><br></li><li><p><span><span>Coordination and Management skills.</span></span></p><br></li><li><p><span><span>Good knowledge of banking products.&nbsp;</span></span></p><br></li><li><p><span><span>Good leadership and management capabilities.</span></span></p><br></li><li><p><span><span>Understand technical solution and implication.&nbsp;</span></span></p><br></li></ul><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Opportunity<p>We are seeking a Accounting Manager&nbsp;to support the financial management and reporting of our portfolio companies. This role sits at the intersection of accounting and financial analysis, with a strong focus on month-end close, financial reporting, and performance insights. The successful candidate will play a key role in ensuring accurate financial results while supporting operational decision-making and improving financial processes and controls across the business.</p><br><p><strong>What You'll Be Doing</strong></p><br><p><strong>Financial Reporting &amp; Month-End Close</strong></p><br><p>- Support and execute month-end close activities including journal entries, accruals, and account reconciliations</p><br><p>- Preparation of financial statements</p><br><p>- Maintain key GL account reconciliations (prepaids, accruals, fixed assets, inventory)</p><br><p>- Ensure accuracy, completeness, and compliance with accounting standards and relevant regulations</p><br><p><strong>Revenue &amp; Financial Integrity</strong></p><br><p>- Review revenue recognition, including deferred and unbilled revenue</p><br><p>- Validate financial data and investigate discrepancies</p><br><p>- Support audit requirements and strengthen financial controls</p><br><p><strong>Financial Analysis</strong></p><br><p>- Perform variance analysis (actuals vs. budget/forecast) and identify key drivers</p><br><p>- Translate financial results into clear insights for internal stakeholders</p><br><p>- Support ongoing performance monitoring across business units</p><br><p><strong>Cash Flow &amp; Working Capital</strong></p><br><p>- Monitor cash flow and maintain internal tracking models</p><br><p>- Support AR/AP processes, including aging reviews and vendor payments</p><br><p><strong>Budgeting &amp; Forecasting</strong></p><br><p>- Assist in the preparation and maintenance of budgets and rolling forecasts</p><br><p>- Collaborate with stakeholders to gather inputs and validate assumptions</p><br><p><strong>Process Improvement</strong></p><br><p>- Identify opportunities to improve financial processes, reporting accuracy, and controls</p><br><p>- Support integration and standardization across acquired businesses</p><br><p><strong>About You</strong></p><br><p>- Bachelor's degree in accounting, finance, or related field; CPA preferred</p><br><p>- 3–6+ years of experience in accounting or FP&amp;A</p><br><p>- Strong foundation in month-end close, reconciliations, and financial analysis</p><br><p>- Advanced Excel skills</p><br><p>- Experience with ERP systems (NetSuite preferred)</p><br><p>- Strong attention to detail with the ability to manage multiple priorities</p><br><p>English Fluency is a MUST.</p><br><p><strong>Key Attributes</strong></p><br><p>- Analytical and detail-oriented with strong problem-solving skills</p><br><p>- Ability to operate independently in a fast-paced environment</p><br><p>- Effective communicator with the ability to translate financial data into insights</p><br><p>- Motivated to learn and grow within a dynamic, acquisitive organization</p><br><p>- Experience in businesses that sell both software and hardware (e.g., bundled solutions, inventory-linked revenue models) is an asset</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br><strong><strong>Location:</strong> Cairo</strong><br><strong>Employment Type:</strong> Full-Time<br><strong>About the Company</strong><br>A Large premium Food Manufacturing Group <strong>is</strong> seeking a results-driven <strong>FP&amp;A Manager</strong> to support strategic decision-making through strong financial analysis, planning, and performance management.<br><strong>Key Responsibilities</strong><br><ul><li>Prepare and manage <strong>budgets, forecasts, and long-range financial plans</strong>.</li><li>Analyze financial performance versus budget and forecast (variance analysis).</li><li>Produce <strong>monthly management reports</strong> and executive dashboards.</li><li>Support leadership with financial insights, scenario analysis, and business cases.</li><li>Develop and maintain <strong>financial models</strong> for strategic and operational decisions.</li><li>Monitor <strong>cash flow, profitability, and KPIs</strong>.</li><li>Improve FP&amp;A processes, reporting accuracy, and automation.</li></ul><br><strong>Required Qualifications</strong><br><ul><li>Bachelors degree in Finance, Accounting, Economics, or related field.</li><li><strong>3-7 years of experience</strong> in FP&amp;A, Corporate Finance, or Finance Business Partnering.</li><li>Advanced Excel skills (Power BI / Tableau is a plus).</li><li>Strong understanding of <strong>P&amp;L, Balance Sheet, and Cash Flow</strong>.</li><li>Excellent analytical, communication, and presentation skills.</li><li>Ability to work in a fast-paced, deadline-driven environment.</li></ul><br><strong>Preferred Qualifications</strong><br><ul><li>MBA, CMA, CPA, or similar certification.</li><li>Experience in multinational or high-growth companies.</li><li>Industry experience in <strong>[FMCG / Tech / Manufacturing / Real Estate - optional]</strong>.</li></ul><br><strong>What We Offer</strong><br><ul><li>Competitive salary and benefits package.</li><li>High-visibility role with exposure to senior management.</li><li>Career growth and prof</li></ul><br><strong>Required Skills:</strong><br>• Support<br>• Variance Analysis<br>• Corporate Finance<br>• Balance<br>• P&amp;L<br>• Balance Sheet<br>• Analysis<br>• Financial Planning<br>• Real Estate<br>• Presentation Skills<br>• Salary<br>• Cash Flow<br>• Decision-Making<br>• Performance Management<br>• Financial Analysis<br>• Cash<br>• Manufacturing<br>• Automation<br>• Economics<br>• Tableau<br>• Excel<br>• Power BI<br>• Accounting<br>• Finance<br>• Planning<br>• Business<br>• Leadership<br>• Communication<br>• Management<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>It's more than a job</strong><br><p><span>As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</span></p><br>‎ <br><p>The Air Logistics Operations Optimization Manager is responsible for optimizing and harmonizing national Air Logistics operations by implementing practical, hands-on improvements across processes, systems, and tools. The role focuses on leading initiatives and projects that enhance service delivery, operational efficiency, and cost optimization in alignment with global standards.</p><br><br><br><b>How you create impact</b> <br><ul><li>Drive continuous improvement of Air Logistics operations by reviewing operational workflows and implementing hands-on, practical solutions across other department and operational units</li><li>Optimize and standardize ways of working in line with global Air Logistics standards, processes, and internal systems</li><li>Lead and manage national operations optimization projects and initiatives with a clear focus on service delivery improvement and cost efficiency</li><li>Collaborate closely with Operations Managers of other departments, Global Operations Optimization teams, and other Global Air Logistics stakeholders</li><li>Own the end-to-end lifecycle of optimization initiatives, including concept definition, operational validation, implementation, and success tracking</li><li>Act as the national interface for other teams, supporting system implementation, testing, and process alignment</li><li>Drive process improvements in collaboration with the internal system and other enabling functions</li><li>Lead and coordinate the National Operations Optimization Team, where applicable</li></ul><br><br><b>What we would like you to bring</b> <br><ul><li>Bachelor’s or master’s degree in supply chain management, Product Management, or a related field</li><li>3+ years of experience in Air Logistics operations, optimization, or supply chain management</li><li>Strong project management expertise with proven experience leading cross-functional initiatives</li><li>Extensive knowledge of Air Logistics services, operational processes, and carrier/supplier relationships</li><li>High proficiency in Air Logistics systems</li><li>Strong analytical, problem-solving, and change management capabilities</li><li>Excellent communication and stakeholder management skills across operational and global teams</li><li>Fluent in English and Arabic with the ability to work effectively in a regional or global environment</li></ul><br><br><b>What's in it for you</b> <br><p>At Kuehne+Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure: Your opinion counts.</p><br><br><br><br><strong>Who we are</strong><br><p><span>Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</span></p><br><p><span>As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</span></p><br><p><span>We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 24, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!</p><br><br><p>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><br><br><p>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p>En tant que Senior Customer Service Manager, votre mission sera d'encadrer une équipe dynamique, d'assurer une satisfaction client inégalée et de piloter des opérations stratégiques, contribuant ainsi à la croissance et à l'innovation au sein d'Orange.<br> • Encadrer, coacher et mentorer les membres de l'équipe pour favoriser leur développement professionnel.<br> • Gérer la relation client tout au long du cycle de vie du contrat, en assurant leur satisfaction.<br> • Superviser la qualité des services fournis en veillant au respect des livrables contractuels.<br> • Planifier et organiser les opérations liées aux services aux entreprises pour atteindre l'efficacité opérationnelle.<br> • Développer et mettre en œuvre des plans d'action pour anticiper et réduire les risques liés à la qualité de service.<br> • Gérer les incidents ou dysfonctionnements et coordonner les équipes pour une résolution rapide.<br> • Identifier les opportunités de développement commercial et proposer des solutions adaptées.<br> • Participer à l’élaboration et au suivi du budget de la gestion opérationnelle.<br> • Maintenir une veille technologique et sectorielle pour proposer des solutions innovantes.<br> • Former et accompagner les équipes opérationnelles pour garantir un haut niveau de compétence.<br> • Maintenir une veille technologique et sectorielle pour assurer l'innovation dans les services proposés.<br> • Assurer la conformité des opérations avec les normes et réglementations en vigueur afin de garantir une qualité de service optimale.<br> • Participer activement aux réunions de coordination avec les équipes internes et les clients pour assurer une alignement stratégique.<br></p><br><br>About you<p>Fort d'un diplôme de niveau Bac+5 en informatique, télécommunications ou domaine connexe, vous possédez une solide expérience dans la gestion de la relation client, particulièrement en B2B. Vous maîtrisez parfaitement les outils bureautiques et êtes capable d'analyser des données pour produire des rapports clairs. Votre expertise en gestion de projet et votre capacité à piloter des équipes transverses font de vous un leader naturel, capable de négocier et de gérer les conflits tout en gardant un état d'esprit positif.<br><strong>Vos compétences professionelles:</strong><br>• Une connaissance approfondie des solutions informatiques et télécoms d’entreprise est requise pour adresser efficacement les besoins des clients.<br>• La maîtrise des outils Microsoft Office, notamment Excel, PowerPoint et Word, est essentielle pour produire des rapports et présentations percutants.<br>• Une expérience en gestion de projet permettra de structurer les initiatives de service client.<br>• La capacité d'analyser des données et de produire des rapports clairs est indispensable pour éclairer la prise de décision.<br>• Une aptitude à la négociation et à la gestion des conflits est cruciale pour maintenir des relations constructives avec les clients.<br><strong>Vos compétences transverses:</strong><br>• Des qualités d’écoute, d’analyse et de synthèse sont nécessaires pour comprendre les besoins des clients et répondre efficacement.<br>• Capacité à fédérer et à piloter des interlocuteurs variés pour atteindre des objectifs communs.<br>• Une rigueur et un sens du détail sont importants pour garantir la qualité des services fournis.<br>• Flexibilité et curiosité seront des atouts pour s'adapter aux évolutions du secteur.<br>• Un esprit d’équipe et la capacité à travailler collaborativement renforceront la cohésion de l'équipe.<br></p><br><br> <p>Chez Orange, nous offrons un environnement où votre esprit de résolution de problèmes, votre ambition technologique et votre curiosité exploratrice seront non seulement valorisés mais également propices à un développement continu. Vous aurez la possibilité d'inspirer votre équipe avec un leadership axé sur l'humain et de faire un impact réel dans la vie de nos clients grâce à des solutions innovantes et personnalisées.</p><br><br>What we offer<p><strong>• Opportunités mondiales:</strong> Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..<br><strong>• Environnement de travail flexible:</strong> Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).<br><strong>• Développement professionnel:</strong> Programmes de formation et opportunités de montée en compétences ou de reconversion.<br><strong>• Évolution de carrière:</strong> Possibilités de progression interne et de mobilité au sein d’Orange.<br><strong>• Culture bienveillante et audacieuse:</strong> Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.<br><strong>• Programmes de récompenses:</strong> Programme de parrainage.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 24, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<p><span>Langue : Français ( obligatoire )</span></p><br><br><p><span>Nous recherchons un(e) Responsable ServiceClient (CSM/RSC) dynamique et bilingue (français/anglais) pour assurer la satisfaction de notre clientèle d'entreprise.</span></p><br><br><p><span>En tant que point de contact privilégié des clients Entreprises, vous serez responsable de leur satisfaction tout au long de la durée du contrat, une fois les solutions vendues implémentées et opérationnelles.</span></p><br><br><p><span>Principales responsabilités</span></p><br><br><p><span>Être le point de contact privilégié pour les clients Entreprises pendant toute la durée du contrat.</span></p><br><br><p><span>Garantir la satisfaction de nos clients grâce à la qualité des services fournis par Orange sous votre supervision.</span></p><br><br><p><span>Assurer la gestion de la qualité de service des solutions du client et fournir les livrables définis contractuellement (tableau de bord, Guide Opérationnel, etc.).</span></p><br><br><p><span>Evaluer les risques afin de les anticiper et mettre en place des plans d'action pour améliorer la qualité de service.</span></p><br><br><p><span>En cas de dysfonctionnement, vous vous assurez que les différentes équipes mettent tout en œuvre pour un retour à la normale dans les meilleurs délais et tenez le client informé de l'avancement de la résolution.</span></p><br><br><p><span>Grâce à votre connaissance des problématiques du client, vous jouez un rôle de conseil et contribuez au développement d'un chiffre d'affaires additionnel en identifiant les besoins et proposant des solutions adaptées (ventes additionnelles).</span></p><br><br>About you<p>Techniques</p><br><br><p>Connaissance des solutions informatiques et télécoms d'entreprise (expérience souhaitée).</p><br><br><p>Maîtrise des outils bureautiques (Pack Office).</p><br><br><p>Relationnelles</p><br><br><p>Avoir le goût du contact avec une clientèle d'affaires.</p><br><br><p>Aimer le travail en équipe.</p><br><br><p>Savoir faire preuve d'optimisme, de dynamisme et de sang-froid face aux situations difficiles.</p><br><br><p>Avoir une bonne capacité d'écoute, d'analyse et de synthèse.</p><br><br><p>Commerciales</p><br><br><p>Avoir des objectifs de vente à atteindre.</p><br><br><p>Personnelles</p><br><br><p>Savoir piloter et fédérer des interlocuteurs transverses.</p><br><br><p>Faire preuve à la fois de rigueur et de flexibilité, de curiosité et d'initiative.</p><br><br><p>Niveau de français et d'anglais permettant de produire ou traduire des documents et de tenir des conversations professionnelles avec des interlocuteurs francophones et anglophones.</p><br><br> <br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

<p>We are looking for a talented and creative Social Media Account Manager to join our growing team.&nbsp;</p><p>If you're passionate about social media, content creation, digital marketing, and building successful online campaigns, we'd love to hear from you!&nbsp;</p><p>&nbsp;</p><p><strong>Responsibilities</strong>:</p><p>Manage clients' social media accounts</p><p>Create monthly content plans and publishing schedules</p><p>Coordinate with the design team to produce engaging content</p><p>Write creative captions and marketing copy.</p><p>Monitor account performance and prepare reports.</p><p>Stay up to date with the latest social media trends and platform updates.&nbsp;</p><p>&nbsp;</p><p><strong>Requirements</strong>:</p><p>1–3 years of experience in Social Media Management.</p><p>&nbsp;Strong knowledge of Facebook, Instagram, TikTok, LinkedIn, and Meta Business Suite</p><p>Excellent communication and client management skills</p><p>Good English level.&nbsp;</p><p>Creative thinking and strong organizational skills.</p><p>Experience with Canva or Adobe tools is a plus.&nbsp;</p><p>&nbsp;</p><p><strong>Benefits</strong>:</p><p>Competitive Salary.</p><p>Friendly and Creative Work Environment</p><p>Career Growth Opportunities.</p><p>Continuous Learning and Training</p><p>Full-Time Position.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>We're seeking a dynamic and results-oriented (Acquiring Manager) to drive growth and expand our market presence :&nbsp;<br></p><br><br><span>Requirements</span><ul><li><span>Strategize &amp; Grow: Develop and implement tailored account plans to significantly increase sales volume and market share among acquiring clients. Continuously analyze the merchant landscape to identify and execute innovative approaches for POS business growth.</span><br></li><li><span>Strengthen Relationships: Expand existing client partnerships by effectively selling acquiring products and a comprehensive suite of our services.</span><br></li><li><span>Drive Performance: Set annual plans and acquisition strategies for the acquiring business, ensuring targets are met and exceeded.</span><br></li><li><span>Empower Teams: Conduct sales training for branches and collaborate with branch managers to resolve complex customer issues, ensuring a seamless experience.</span><br></li><li><span>Optimize Operations: Oversee chargeback cases for your team's merchants and analyze rejected transaction reports to proactively prevent fraud.</span><br></li><li><span>Innovate &amp; Promote: Champion and market new offerings like DCC, installment programs, QR code payments, and online payment solutions.</span><br></li><li><span>Analyze &amp; Report: Conduct break-even case studies for new and existing Merchants and gather data from various sources to generate insightful daily, monthly, and quarterly reports on market performance.</span><br></li><li><span>Team &amp; Area Oversight: Monitor and ensure achievement of our targets within the assigned team and resources.</span><br></li><li><span>​<u>Years of Experience :- </u>More than 6 years of Acquiring</span><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right.<br> Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.<br> Job Summary We are seeking a passionate and talented Product Manager - Cardiovascularto join our dynamic team.<br> The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<br> Key Responsibilities: Develop and execute a comprehensive product strategy aligned with market needs and company goals.<br> Conduct market research and competitive analysis to identify opportunities and inform positioning.<br> Collaborate closely with marketing, sales, medical affairs, and supply chain teams to optimize promotional strategies, support educational initiatives, and maintain product availability.<br> Manage relationships with key stakeholders such as healthcare professionals, regulatory bodies, and distributors to gather insights, address concerns, and support product adoption.<br> Lead product lifecycle management initiatives by identifying areas for product enhancement, planning line extensions, or preparing for potential phase-outs based on market and competitive dynamics.<br> Bachelor’s in pharmacy, Medicine, or relevant life sciences; MBA is a plus.<br> 2–4 years of experience as Brand/Assistant Brand Manager - CardioVascular in the pharmaceutical industry.<br> Strong expertise in consumer (DTC) and HCP integrated campaigns, with proven marketing excellence.<br> Proficient in English &amp; Arabic (written and verbal) with strong strategic, digital, and innovation focus.<br> Demonstrated success in launch readiness, brand building, and consumer marketing capability.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><strong><u>The Opportunity</u></strong><br> <br> <span>The Employee Benefits team is dedicated to delivering innovative insurance solutions that help organizations protect and support their employees. The team works closely with corporate clients to understand their evolving needs, provide strategic advice, and ensure exceptional service throughout the client lifecycle. Through strong partnership and collaboration, the team drives client retention, portfolio growth, and long-term business success.</span><br><br><span>As an Account Manager – Employee Benefits, you will be responsible for managing a portfolio of corporate clients, ensuring high levels of client satisfaction, retention, and profitability. You will serve as a trusted advisor to clients, leading renewal discussions, identifying growth opportunities, and coordinating with internal teams to deliver outstanding service.</span><br><br><span>This role offers the opportunity to build strong client relationships, contribute to business growth, and play a key role in strengthening MetLife's position within the Employee Benefits market.</span><br> <br> <br><strong><u>Key Responsibilities</u></strong><br> <br> <ul><li><span>Manage and maintain relationships with corporate Employee Benefits clients, ensuring a high level of client satisfaction and retention.</span><br></li><li><span>Lead annual renewal discussions, including pricing negotiations, benefit design reviews, and profitability analysis.</span><br></li><li><span>Identify cross-selling and upselling opportunities across Employee Benefits products, including Life, Medical, Critical Illness, Personal Accident, and other solutions.</span><br></li><li><span>Partner with Underwriting, Operations, Claims, and Customer Service teams to deliver effective and timely solutions.</span><br></li><li><span>Conduct regular client meetings, portfolio reviews, and benefit orientation sessions to address client needs and strengthen relationships.</span><br></li><li><span>Analyze policy performance, utilization trends, and claims experience to provide strategic recommendations and renewal solutions.</span><br></li><li><span>Support new business opportunities through proposal preparation, client presentations, and participation in negotiations.</span><br></li><li><span>Ensure compliance with regulatory requirements and internal policies while maintaining accurate client records and documentation.</span><br></li><li><span>Act as the primary point of contact for client escalations, service issues, and complex requests.</span><br></li><li><span>Develop account plans and retention strategies to achieve portfolio growth, revenue targets, and profitability objectives.</span><br></li><li><span>Collaborate with internal stakeholders to continuously improve the client experience and service delivery standards.</span><br></li></ul> <br> <br><strong><u>Required Qualifications</u></strong><br> <br> <ul><li><span>Bachelor's degree in Business Administration, Commerce, Insurance, Finance, Marketing, or a related field.</span><br></li><li><span>Minimum 3-5 years of experience in Account Management, Employee Benefits, Corporate Insurance, Client Relationship Management, or related fields.</span><br></li><li><span>Strong understanding of Employee Benefits products and corporate insurance solutions.</span><br></li><li><span>Proven experience managing corporate clients and renewal processes.</span><br></li><li><span>Strong analytical skills with the ability to interpret portfolio performance and claims data.</span><br></li><li><span>Excellent communication, presentation, negotiation, and stakeholder management skills.</span><br></li><li><span>Ability to build and maintain long-term client relationships.</span><br></li><li><span>Strong organizational skills with the ability to manage multiple priorities effectively.</span><br></li><li><span>Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.</span><br></li></ul> <br> <br><strong><u>Preferred Qualifications</u></strong><br> <br> <ul><li><span>Experience managing large corporate accounts across multiple industries.</span><br></li><li><span>Demonstrated success in achieving client retention and revenue growth targets.</span><br></li><li><span>Experience leading cross-selling and upselling initiatives within existing client portfolios.</span><br></li><li><span>Strong knowledge of the Employee Benefits and insurance market in Egypt.</span><br></li><li><span>Ability to influence stakeholders and navigate complex client environments.</span><br></li><li><span>Professional insurance certifications or advanced business qualifications are considered an advantage.</span><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for an experienced E-commerce Operations Manager to oversee end-to-end fulfillment operations across multiple e-commerce partners.<br> In this role, you will ensure every order is fulfilled accurately, delivered on time, and managed within agreed cost targets while maintaining operational excellence across warehousing, logistics, and last-mile delivery.<br> You will be responsible for optimizing supply chain operations, managing third-party logistics partners, driving operational efficiency, and ensuring scalable processes that support business growth.<br> You will also collaborate with the Ventures Director to evaluate new business opportunities and develop operational plans for prospective partners.<br> Key Responsibilities Own end-to-end e-commerce fulfillment operations from order placement to final delivery.<br> Ensure delivery, order accuracy, inventory, and operational cost KPIs are consistently achieved.<br> Manage warehouses, 3PL providers, and last-mile delivery partners to meet agreed SLAs and budgets.<br> Oversee returns and reverse logistics to maximize stock recovery and operational efficiency.<br> Plan operational capacity to support seasonal peaks and business growth without service disruption.<br> Standardize fulfillment processes to improve scalability and accelerate onboarding of new partners.<br> Monitor operational performance, analyze KPIs, and implement continuous improvement initiatives.<br> Collaborate with the Ventures Director to assess new opportunities and build operational proposals for prospective partners.<br> Work cross-functionally to improve inventory management, fulfillment workflows, and delivery performance.<br> Identify opportunities to optimize logistics partnerships and reduce operational costs across active accounts.<br> Bachelor's degree in Supply Chain, Logistics, Engineering, or a related field.<br> 6+ years of experience in supply chain, logistics, fulfillment, or retail operations.<br> 2–3 years of dedicated experience in e-commerce operations.<br> Proven experience managing warehouses, 3PL providers, and last-mile delivery partners.<br> Strong knowledge of fulfillment operations, inventory management, and reverse logistics.<br> Experience managing operational KPIs, including on-time delivery, order accuracy, inventory accuracy, and cost per order.<br> Excellent analytical, problem-solving, and stakeholder management skills.<br> Ability to thrive in a fast-paced, high-growth environment and manage peak operational periods.<br> Experience leading operational teams and driving process improvement initiatives.<br></span> </div>

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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Well Known Company in Alexandria Egypt is Actively looking for A competent <strong>Textile &amp; Spinning Production Manager </strong>with Extensive years of experience <strong>10-15 Years</strong></p><br><br><br><ul><li>Manage shift schedules, assembly lines, and machine capacity to ensure output meets daily, weekly, and monthly targets.</li><li>Partner with the Quality Control (QC) department to monitor product standards and reduce scrap/defect rates.</li><li>Fine Counts : 40-120 - Cotton &amp; Polyester</li><li>Manage staffing plans, operator shift rotations, and overtime budgets.</li></ul><br><ul><li>Work Location: Alexandria Egypt</li><li>Compensation &amp; Benefits: Competitive Salary - Medical &amp; Social Insurance - Accommodation Allowance for Commuters</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>Build, maintain &amp; partially own strong relationships with all 3PL partners across the country</p><br></li><li><p>Build a trusting relationship that allows exchange of information and best practices across cities</p><br></li><li><p>Ensure sufficient data is shared to allow for educated directions &amp;&nbsp;improvements in performance</p><br></li><li><p>Create right incentives / penalties for 3rd parties to improve rider performance</p><br></li><li><p>Ensure rider safety &amp;&nbsp;wellbeing are top priority for 3rd parties and solid measures and tools are in place</p><br></li><li><p>Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team</p><br></li><li><p>Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties</p><br></li><li><p>Design learning courses, training programs, and workshops for riders about internal SOPs and new features/policies</p><br></li><li><p>Responsible for onboarding of new riders and reboarding of existing riders</p><br></li><li><p>Lead entire rider lifecycle to improve retention of existing riders</p><br></li><li><p>Build training SOPs and metrics to measure rider performance and compliance</p><br></li><li><p>Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them</p><br></li><li><p>Documenting all training activities&nbsp;</p><br></li><li><p>Assessing the effectiveness of training through surveys/feedback</p><br></li><li><p>Groom rider quality (behavior, appearance, professionalism, presentation etc)</p><br></li><li><p>Setting up a performance improvement plan to improve performance of low performing riders</p><br></li><li><p>Reduce rider complaints originating from customers</p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>Completed a Bachelor’s or Master’s degree</p><br></li><li><p>Preferably you gained 2+ years of work experience in high growth startups, tech companies, consulting or IB</p><br></li><li><p>Strong Excel and data management skills</p><br></li><li><p>A doer and a free thinker. You accept and adapt constantly to change</p><br></li><li><p>Willing to question the status quo when needed</p><br></li><li><p>Team player. We are looking for someone who fits the team and the company culture</p><br></li><li><p>Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Overview</b><br><p>Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. Your focus will be executing on customer health, consumption excellence, and usage excellence though strong operational delivery practices and commitment to delivering on customer outcomes that build trust. This will mean leveraging Success Programs, that will be delivered through our digital and scale delivery engines driving value in the Unified based contract and allowing CSAMs to drive accelerated and consistent customer outcomes. Leveraging scale resources allows you to further prioritize key stakeholder relationships, be active in the customer's experience with Microsoft and focus on pipeline acceleration.​</p><br><p>Customer health excellence will mean leading with proactive solutions to reduce your customers’ reactive case load. Furthermore.​<br>Some specific focus areas for you include:​</p><br><br><ul><li><p>Leveraging digital, scale, and Success Programs for improved customer outcomes​</p><br></li><li><p>Leadership and customer advocacy​</p><br></li><li><p>Accelerating customer value and AI innovation</p><br></li></ul><br><b>Responsibilities</b><br><p><span>As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing </span><span>business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve </span><span>more!</span>​<br>​<br><span>Key Accountabilities include:</span>​<br>​</p><br><br><ul><li><p><span>H</span><span>elp ensure you maximize all contractual obligations </span><span>Fulfill </span><span>Support contract obligations </span><span>by driving quality planning and delivery of Support services to realize customer business outcomes and overall </span><span>experience with Microsoft solutions.&nbsp;</span>​</p><br></li><li><p><span>Partner with your customer</span><span> and Account Team</span><span> to prioritize and plan customer engagements</span><span> and programs across cloud and on-premise workloads.&nbsp;</span>​</p><br></li><li><p><span>Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization. </span>​</p><br></li><li><p><span>Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. </span>​</p><br></li><li><p><span>I</span><span>njection point for&nbsp; escalating support calls in addition to tracking them to resolution&nbsp;</span><span>and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions </span><span>as appropriate.&nbsp;</span>​</p><br></li></ul><p>​<br><span>We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare </span><span>to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.</span></p><br><br><br><b>Qualifications</b><br><p>As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success. ​<br>​</p><br><br><ul><li><p>Experience - 1+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on&nbsp;Cloud and software/services solution preferred. ​</p><br></li><li><p>Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.​</p><br></li><li><p>Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.​</p><br></li><li><p>Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.​</p><br></li><li><p>Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).​</p><br></li><li><p>Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred. ​</p><br></li><li><p>Education - Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred: ​​</p><br></li><li><p>Technologies: Cloud, mobile, web application development, cloud-native application architecture ​</p><br></li><li><p>Travel required: 0-25%​</p><br></li></ul> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><br><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b><u>requesting accommodations.</u></b></p><br> </div>