Program Officer Jobs in Egypt

About UsNetwork International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.<br>Our EVPAt Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.<br>Job Description The Authorization System integration Manager is a key member of the team responsible for using technology to improve business performance and strategy and Manage systems and provide necessary deployment, support, or maintenance activities. Ensure technology, once implemented, has the right technical support to function smoothly to meet the business requirements<br>Responsibilities Develop and communicate clear and actionable deliverables, or activities to be completed to relevant teams and departments. Support the project execution and governance by tracking deadlines, deliverables, resources, and timelines throughout the project process. Define & execute the project onboarding Define & execute the project deployment Co-ordinate project team meetings to provide status updates and identify and resolve issues to ensue on-time, high-quality delivery in accordance with the stated project goals Apply standard methodologies for Agile Work with Cross-Functional Teams to detect any existing bugs or issues. Integration testing for all new set / services on test system Ensure documentation, supporting materials, and project plans are updated and readily available for internal teams and senior leaders. Identify the processes and activities needing improvement and identify and communicate the new workable process standards and best practices to approach those activities. Writes daily/weekly/monthly reports collecting information from our support log for better tracing and performance's analysis on the authorization platform Trains users on our Authorization system usage. Acts as a liaison between the Clients and Application vendors. Perform Other related duties as requested by the company. Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As a Sr. Manager Legal – Egypt, you will be responsible for overseeing all legal matters and ensuring that the company complies with the legal and regulatory framework in Egypt. In this role, you will support both talabat and instashop, providing expert senior counsel that enables business growth while safeguarding compliance and mitigating risks. Reporting into talabat’s Regional Legal Dept in Dubai, UAE, you will also lead and mentor the local legal team in Egypt, manage external stakeholders, and ensure alignment between legal strategies and business objectives<br><br>What's On Your Plate?<br><br>Providing strategic legal guidance to senior management on corporate governance, compliance, commercial contracts, regulatory matters, and litigation/disputes. Drafting, reviewing, and negotiating contracts, ensuring they align with Egyptian laws and the company’s interests Ensuring adherence to Egyptian legal requirements, including corporate, labor, tax, consumer protection and data privacy regulations Identifying, assessing and mitigating legal risks, advising on business decisions, and developing practical and commercially sound risk management strategies. Managing legal disputes, arbitrations, claims, investigations and settlements to minimize business impact Advising on employee contracts, workplace policies, and compliance with labor laws Ensuring compliance with corporate governance practices and supporting corporate restructuring, entity management, and Board/shareholder governance activities. Leading and mentoring the legal department, ensuring high standards of legal service delivery and professional development Managing relationships with external law firms, consultants, and regulatory bodies Advising on commercial opportunities and aligning legal strategy with business objectives. Partner closely with regional legal, compliance, public affairs, tax, finance, HR, procurement, product, and operations teams to support strategic initiatives and ensure legal alignment across the business.<br><br>Qualifications<br><br>What Did We Order?<br><br>Law degree (Bachelor’s or Master’s) and valid license to practice in Egypt7+ years of experience in corporate/commercial law, with proven leadership in a legal role Prior in-house legal experience is preferred. Knowledge of the e-commerce, tech, food delivery, quick commerce or digital sector is a plus. Strong knowledge of Egyptian corporate, commercial, employment, consumer protection, tax, and data privacy laws. Strong team leadership and mentoring capabilities Excellent drafting, negotiation, problem-solving and communication skills in both Arabic and English A strategic mindset, in-depth legal knowledge, and a proactive approach to risk management The ability to align legal strategies with business goals and support cross-functional initiatives. Commercial acumen with the ability to provide pragmatic, business-oriented legal advice. Ability to effectively manage multiple priorities and stakeholders in a fast-paced, dynamic environment.

About Bosta: <br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>The Role!<br>This is the ideal role for someone with B2B customer success experience, who’s looking for their first steps towards account management. You’ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.<br><br>As a Key Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.<br><br>Job Responsibilities<br><br>Be the primary point of contact and build long-term relationships with key clients Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings Develop a trusted advisor relationship with key accounts, client stakeholders Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics/goals Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer’s usage of our service Liaise between the customer and internal teams<br><br><br><br><br>Job Qualifications: <br><br>4+ years of experience in a similar role in the shipping/logistics field is a preferable Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Proven ability to manage multiple tasks at a time while paying strict attention to detail Excellent listening, negotiation, and presentation skills Excellent verbal and written communications skills Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability, and maturity Ability to prioritize among competing tasks Critical thinking and problem-solving skills Excellent time management skills Keen attention to detail and adherence to deadlines Experience with CRM system is a plus Able to work in a start-up field<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Agile Delivery Manager"<br>Job purpose: Responsible for the effective delivery and management of product development and implementation for payment services products. This role requires managing multiple projects, working closely with stakeholders, and ensuring the successful delivery of products.<br>Key accountabilities and decision ownership: Plan and Coordinate Delivery: Oversee the planning and coordination of financial services products, from development to implementation, ensuring alignment with project goals and timelines. Release Management: Plan and coordinate release activities and resources to ensure successful release delivery. Stakeholder and Customer Relationships: Establish and maintain strong working relationships with stakeholders and customers to facilitate smooth communication and collaboration. Progress Monitoring and Reporting: Monitor and report on the progress of product delivery, including tracking Risks, Assumptions, Issues, and Dependencies (RAID), resources, and quality dimensions. Deadlines: Ensure that the product is delivered within agreed deadlines. Product Delivery Planning: Develop and maintain comprehensive product delivery plans, detailing each phase of the product lifecycle. Performance Metrics: Define, track, and measure end-to-end (E2E) product delivery performance using key performance indicators (KPIs) and metrics. Risk Management: Identify, assess, and manage product risks, resolve dependencies, and develop strategies to mitigate potential issues. Customer Feedback Analysis: Analyse customer feedback and use insights to continuously improve the product delivery process.<br>Must have technical/professional qualifications:Experience: 8-10 years of delivery experience in the payment services and card issuing industry. Education: Bachelor’s degree in computer science or an equivalent field. Product Delivery and Agile Methodology: Demonstrated experience in product delivery and incremental product roll-out using Agile methodology tools and frameworks, such as Dev Ops, Scrum, and SAFe framework.<br>Industry Knowledge: In-depth knowledge of the payment services industry, including in-store payment systems and other related areas. Gateway, POS/ECR, e Commerce, Bank/Acquiring). Fintech & banking sectors experience is must. Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Company Description Klix is a digital agency focused on driving brand growth through disruptive strategies and meaningful audience connections. <br>Klix combines strategic insight with creative execution to deliver measurable impact across digital channels. The agency values innovation, collaboration, and data-informed decision-making, offering professionals an opportunity to work on diverse brands and ambitious campaigns.<br>About the Role We are looking for a results-driven Business Development Manager to drive new business growth, build long-term client relationships, and expand our agency's portfolio across multiple industries. You will identify new opportunities, generate qualified leads, manage the sales pipeline, prepare proposals, negotiate contracts, and work closely with internal teams to convert prospects into long-term clients.<br>You will also research market trends, contribute to pricing and negotiation strategies, and ensure a smooth handover of new accounts to the delivery teams.<br>Key Responsibilities<br>1. Business Development Identify and pursue new business opportunities across startups, SMEs, corporates, and government sectors. Build and maintain a healthy sales pipeline through networking, referrals, cold outreach, Linked In, events, and partnerships. Schedule and lead discovery meetings with prospective clients. Understand client challenges and recommend suitable agency services. Develop account growth strategies for existing clients.<br>2. Sales & Client Acquisition Own the complete sales cycle from prospecting to closing. Prepare customized proposals, presentations, quotations, and pitches. Negotiate commercial terms and contracts. Achieve monthly and quarterly sales targets. Maintain accurate sales forecasts and pipeline reports.<br>3. Relationship Management Build strong relationships with key decision-makers. Represent the agency professionally during meetings, networking events, and conferences. Ensure a smooth handover of newly acquired clients to the Account Management team. Maintain long-term relationships to generate repeat business and referrals.<br>4. Market Intelligence Monitor competitors, market trends, and emerging industries. Identify opportunities for new agency services and revenue streams. Gather client feedback to improve service offerings.<br>5. Collaboration Work closely with Strategy, Creative, Digital Marketing, Production, and Finance teams to prepare winning proposals. Coordinate internal resources during pitches and presentations.<br><br>Requirements<br>Bachelor's degree in Business Administration, Marketing, Communications, or a related field.3–5 years of business development or sales experience. At least 3 years in a marketing, advertising, branding, digital, or creative agency. Strong understanding of marketing services, branding, social media, digital marketing, production, website development, and performance marketing. Proven track record of achieving or exceeding sales targets. Existing network of business decision-makers is a strong advantage. Excellent presentation, negotiation, and communication skills. Strong commercial and financial acumen. Proficiency in Microsoft Office and CRM systems (Hub Spot, Odoo, or similar). Fluent in both Arabic and English.<br><br>Think you're the right fit? We'd love to hear from you. Please send your resume, along with a cover letter explaining why you're the ideal candidate for this role and your expected salary, to hr@klix.studio

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>As a Sr. Manager Legal – Egypt, you will be responsible for overseeing all legal matters and ensuring that the company complies with the legal and regulatory framework in Egypt. In this role, you will support both talabat and instashop, providing expert senior counsel that enables business growth while safeguarding compliance and mitigating risks. Reporting into talabat’s Regional Legal Dept in Dubai, UAE, you will also lead and mentor the local legal team in Egypt, manage external stakeholders, and ensure alignment between legal strategies and business objectives<br><br>What's On Your Plate?<br><br>Providing strategic legal guidance to senior management on corporate governance, compliance, commercial contracts, regulatory matters, and litigation/disputes. Drafting, reviewing, and negotiating contracts, ensuring they align with Egyptian laws and the company’s interests Ensuring adherence to Egyptian legal requirements, including corporate, labor, tax, consumer protection and data privacy regulations Identifying, assessing and mitigating legal risks, advising on business decisions, and developing practical and commercially sound risk management strategies. Managing legal disputes, arbitrations, claims, investigations and settlements to minimize business impact Advising on employee contracts, workplace policies, and compliance with labor laws Ensuring compliance with corporate governance practices and supporting corporate restructuring, entity management, and Board/shareholder governance activities. Leading and mentoring the legal department, ensuring high standards of legal service delivery and professional development Managing relationships with external law firms, consultants, and regulatory bodies Advising on commercial opportunities and aligning legal strategy with business objectives. Partner closely with regional legal, compliance, public affairs, tax, finance, HR, procurement, product, and operations teams to support strategic initiatives and ensure legal alignment across the business.<br><br>Qualifications<br><br>What Did We Order?<br><br>Law degree (Bachelor’s or Master’s) and valid license to practice in Egypt7+ years of experience in corporate/commercial law, with proven leadership in a legal role Prior in-house legal experience is preferred. Knowledge of the e-commerce, tech, food delivery, quick commerce or digital sector is a plus. Strong knowledge of Egyptian corporate, commercial, employment, consumer protection, tax, and data privacy laws. Strong team leadership and mentoring capabilities Excellent drafting, negotiation, problem-solving and communication skills in both Arabic and English A strategic mindset, in-depth legal knowledge, and a proactive approach to risk management The ability to align legal strategies with business goals and support cross-functional initiatives. Commercial acumen with the ability to provide pragmatic, business-oriented legal advice. Ability to effectively manage multiple priorities and stakeholders in a fast-paced, dynamic environment.

Are you ready to take the next step in your career?<br>Job Title: Product Marketing Manager.<br>About the Client:Our client is a premier manufacturing group and a locally trusted market leader specializing in high-end security, locking systems, and door accessories. With an expanding regional and global footprint, they are deeply committed to ensuring that through them, safety is found. With a rich 75-year legacy of excellence, they successfully secure millions of homes and businesses worldwide. Their wide, multi-tier product portfolio caters to residential, administrative, commercial, touristic, and educational sectors, as well as high-security establishments like airports. Their mission is simple: to give customers the power to protect what matters, without compromise.<br><br>Job Summary:We are seeking a strategic and dynamic Product Marketing Manager to lead go-to-market (GTM) strategies and drive commercial success. In this role, you will own product positioning, messaging, competitive analysis, major product launches, sales enablement, and customer insights to ensure our client's innovative offerings stand out and resonate deeply with the target market.<br>Key Responsibilities:GTM & Positioning: Develop and execute impactful product positioning, messaging, and value propositions that differentiate products in the market. Product Launches: Plan and lead cross-functional product launches, collaborating closely with Product Management, Sales, and Marketing teams to maximize awareness and adoption. Market Intelligence: Conduct deep market research and competitive analysis to identify industry trends, customer needs, and strategic positioning opportunities. Sales Enablement: Create high-impact sales tools, including competitive battle cards, presentations, case studies, and comprehensive product guides to empower commercial teams. Collateral Creation: Own the development of core marketing assets, such as datasheets, technical whitepapers, engaging web content, and integrated promotional campaigns. Demand Generation: Collaborate with the Demand Gen team to craft targeted campaigns that drive product interest, customer adoption, and revenue growth. Product Evangelism: Serve as a key internal and external advocate for the portfolio, interfacing directly with customers, partners, and prospects. Performance Analysis: Analyze product performance data, customer feedback, and market dynamics to recommend product enhancements and optimize marketing strategies.<br>Key Requirements:Education: Bachelor’s degree in Engineering (Mechatronics or Electromechanical specialization is highly preferred). Experience: 6 to 10 years of proven experience in a dedicated Product Marketing role. Skills: Deep understanding of market research, strategic positioning, and structuring complex go-to-market strategies. Communication: Exceptional verbal and written communication skills, with a proven ability to translate complex technical engineering features into clear, value-driven customer benefits. Collaboration: A track record of successful cross-functional collaboration across product, engineering, sales, and marketing ecosystems. Mindset: Highly analytical, data-driven decision-maker with solid experience navigating B2B or specialized B2C markets.<br>Working Conditions & Benefits:Type: Full-time, On-site role. Schedule: 2 days off per week. Compensation: Highly attractive remuneration package.

JOB PURPOSE The Supply Planning Manager is responsible for managing all the country's supply chains and liaises with a variety of internal and external parties, including suppliers, manufacturers and stores. RESPONSIBILITIES - Analyze and resolve logistical issues, conduct feasibility studies, and prepare supply chain simulations for new brands or products to support business development.- Manage the complete process of receiving goods while ensuring timely delivery to proper venues.- Benchmark and evaluate rates between different logistics providers and update the regional office accordingly.- Define, develop, set up, and monitor the implementation of a comprehensive operations base that encompasses all relevant parties, including internal contacts, forwarding companies, clearing agents, insurance companies, warehousing facilities, and land transportation services.- Direct the proper start-up of operations by validating information received from the regional operations department.- Reduce costs where possible by managing allocated budgets and expenditures, and report variances between actual and set budgets to ensure effective cost management.- Periodically manage the quality, cost, and efficiency of item movement and storage.- Assess the logistics network to ensure it consistently delivers optimal service to the business.- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company. BEHAVIORAL COMPETENCIES Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Resourcefulness: Secures and deploys resources effectively and efficiently. For example, seeks the most efficient approach to tasks; ensures timely completion by monitoring deadlines and requesting additional resources when needed to meet deadlines or quality standards. Optimizes available resources in ways that may cause a reprioritization of the tasks in order to maximize their value. Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. Ensures Accountability: Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example,

Tasks, Roles & Responsibilities Manage all subordinates (Section Heads & Engineers) in performing their delegated tasks in light of the department strategy. Manage staff, including but not limited to: work assignments, employee vacations, employee breaks, overtime assignment, back-up for absent employees, etc. Ensure that the performance of various assigned tasks, and the conduct of staff within the section are in accordance with the Procurement Department policies and procedures. Asist in preparing periodic performance reports for the section and provide input into the Procurement's performance report. Review the section progress reports and direct work plans to ensure alignment with the department targets. Review and quality assure all services and work-products delivered by the section in compliance with established policies and procedures Assist in the recommendation, development and maintain the Department policies, procedures and standards to reach organizational short intermediate objectives. Coordinate with the various Project Mangers for identifying materials, services and equipment requirements and for selection of potential suppliers/vendors and negotiate prices with the selected supplier. Review, the RFPs/RFQs for the sufficiency of the documents. Manage the negotiation of contracts with vendors/suppliers of the required services, analyze prices, specifications, delivery dates and endorse the best bid among potential suppliers. Establish professional relationships with suppliers/vendors. Review/analyze the possibilities to purchase or rent equipments and materials, research costs and expenditures by the Procurement Department and provide recommendations to improve internal procurement activities and sources. Contribute in assessing supplier performance, supplier evaluation and recommendations. Represent the company in negotiations with sub-contracts/purchase orders and formulating policies with suppliers in light of the department policies and procedures. Report to the Department’s Sr. Manager unresolved problems for recommendations and decisions. Study project’s main contract documents. Review the suggested vendors list for each of the project items. Review sub-contracts, purchase orders and letters of intent. Meet department productivity and quality goals. Coach and provide career development advice to staff, set employee development objectives and conduct employee performance reviews. Contribute in problem solving of any conflicts arrising between suppliers/sub-contractors and site. Review catalogs, industry periodicals, directories, trade journals, Internet sites, and consult with others to locate necessary goods and services to assist in improving the division and the department function and effectiveness. Attend meetings, trade shows, conferences, conventions and seminars necessary to network with others involved in the Procurement process (subcontractors, suppliers, etc.) to improve the division and the department function and effectiveness. Handle other responsibilities as assigned Minimum Qualification & Requirements Qualification BSC Engineering Master Degree in Business or Public Administration (preferable) Education: BSC Engineering in Mechanical or electrical only<br><br>Total Years of Experience 10 years <br>+<br>Professional Certification PRMG/PMP/ CIPSWork Experience (Previous work Industries)10+ years’ experience in the same filed Language Very good command of the English language Computer Skills Good computer skills Internet skil<br>ls

Tasks, Roles & Responsibilities Manage all subordinates (Section Heads & Engineers) in performing their delegated tasks in light of the department strategy. Manage staff, including but not limited to: work assignments, employee vacations, employee breaks, overtime assignment, back-up for absent employees, etc. Ensure that the performance of various assigned tasks, and the conduct of staff within the section are in accordance with the Procurement Department policies and procedures. Asist in preparing periodic performance reports for the section and provide input into the Procurement's performance report. Review the section progress reports and direct work plans to ensure alignment with the department targets. Review and quality assure all services and work-products delivered by the section in compliance with established policies and procedures Assist in the recommendation, development and maintain the Department policies, procedures and standards to reach organizational short intermediate objectives. Coordinate with the various Project Mangers for identifying materials, services and equipment requirements and for selection of potential suppliers/vendors and negotiate prices with the selected supplier. Review, the RFPs/RFQs for the sufficiency of the documents. Manage the negotiation of contracts with vendors/suppliers of the required services, analyze prices, specifications, delivery dates and endorse the best bid among potential suppliers. Establish professional relationships with suppliers/vendors. Review/analyze the possibilities to purchase or rent equipments and materials, research costs and expenditures by the Procurement Department and provide recommendations to improve internal procurement activities and sources. Contribute in assessing supplier performance, supplier evaluation and recommendations. Represent the company in negotiations with sub-contracts/purchase orders and formulating policies with suppliers in light of the department policies and procedures. Report to the Department’s Sr. Manager unresolved problems for recommendations and decisions. Study project’s main contract documents. Review the suggested vendors list for each of the project items. Review sub-contracts, purchase orders and letters of intent. Meet department productivity and quality goals. Coach and provide career development advice to staff, set employee development objectives and conduct employee performance reviews. Contribute in problem solving of any conflicts arrising between suppliers/sub-contractors and site. Review catalogs, industry periodicals, directories, trade journals, Internet sites, and consult with others to locate necessary goods and services to assist in improving the division and the department function and effectiveness. Attend meetings, trade shows, conferences, conventions and seminars necessary to network with others involved in the Procurement process (subcontractors, suppliers, etc.) to improve the division and the department function and effectiveness. Handle other responsibilities as assigned Minimum Qualification & Requirements Qualification BSC Engineering Master Degree in Business or Public Administration (preferable) Education: BSC Engineering in Mechanical or electrical only<br><br>Total Years of Experience 10 years <br>+<br>Professional Certification PRMG/PMP/ CIPSWork Experience (Previous work Industries)10+ years’ experience in the same filed Language Very good command of the English language Computer Skills Good computer skills Internet skil<br>ls

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join our Team <br><p><strong>About this opportunity:</strong></p><br><br><p>We are looking for a highly motivated and results-driven Area Manager to lead and manage Managed Services and Field Services operations across assigned customer accounts and operational areas. The role requires strong leadership, operational excellence, customer management, and telecom field operations experience to ensure high-quality service delivery and achievement of contractual commitments.</p><br><br><p><strong>What you will do:</strong></p><br><br><ul><li>Manage end-to-end Managed Services and Field Services operations across assigned areas and customer accounts.</li><li>Ensure achievement of contractual SLAs, KPIs, and operational performance targets.</li><li>Manage Field Service Operations (FSO) resources, ASPs, subcontractors, and cross-functional stakeholders to support operational excellence.</li><li>Coordinate preventive and corrective maintenance activities while driving continuous operational improvements.</li><li>Manage customer engagement, operational escalations, and day-to-day business operations with high responsiveness.</li><li>Collaborate with internal Ericsson stakeholders including Sourcing, ASPM, ARPM, and other operational functions to enhance delivery efficiency.</li><li>Ensure compliance, ethics, and exhibit exemplary role-model leadership behaviors.</li><li>Drive EHS awareness, compliance monitoring, risk mitigation, and continuous improvement initiatives across field operations.</li><li>Drive cost optimization, resource efficiency, and operational improvement initiatives.</li><li>Coach and develop team capabilities while promoting a productive, creative, and learning-oriented culture.</li><li>Support smooth transition and integration of new Managed Services customer solutions into existing operational processes, procedures, and structures.</li><li>Support mobile network operations and service delivery across telecom environments for customer accounts.</li></ul><p><strong>The skills you bring:</strong></p><br><br><ul><li>Bachelor’s degree in Telecommunications, Engineering, Information Technology, or a related field.</li><li>Strong experience in telecom field operations, managed services, or network operations management.</li><li>Proven experience in leading operational teams and managing subcontractors or ASPs.</li><li>Strong knowledge of telecom network operations, maintenance activities, and service delivery management.</li><li>Excellent stakeholder management, communication, and customer engagement skills.</li><li>Strong analytical, problem-solving, and decision-making capabilities.</li><li>Knowledge of EHS standards, compliance requirements, and operational governance.</li><li>Ability to work in a dynamic and fast-paced operational environment.</li></ul><br><p><strong>Why join Ericsson?</strong>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>&nbsp;<br><strong>What happens once you apply?</strong>Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.&nbsp;learn more.</p><br><br><br><p><strong>Primary country and city:</strong> Egypt (EG) || Cairo</p><br><br><p><strong>Req ID:</strong>&nbsp;785356 </p><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <strong>About Bosta: </strong> </div> <div>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. </div> <div> </div> <div>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</div> <div> </div> <div> <strong>About The Role!</strong> </div> <div> </div> <div>This is the ideal role for someone with B2B customer success experience, who s looking for their first steps towards account management. You ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.</div> <div>As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.</div> <div> </div> <div> <strong>Job Code:</strong> </div> </div> <div> <div> Job Responsibilities <div> <div> <div> <p> <strong>RTO management Return to Origin</strong> </p> <ul> <li>Oversee end-to-end Return to Origin workflow for undelivered or rejected shipments</li> <li>Coordinate with couriers and last-mile partners to ensure timely RTO processing</li> <li>Monitor RTO rates and implement action plans to reduce unnecessary returns</li> <li>Ensure proper receiving, inspection, and restocking of RTO items</li> </ul> <p> </p> <p> <strong>RTV management Return to Vendor</strong> </p> <ul> <li>Manage Return to Vendor process including claims, documentation, and vendor coordination</li> <li>Track defective, expired, or non-conforming stock eligible for vendor returns</li> <li>Negotiate return terms and credit notes with suppliers and vendors</li> <li>Ensure compliance with vendor return agreements and SLAs</li> </ul> <p> </p> <p> <strong>Reporting &amp; analytics</strong> </p> <ul> <li>Produce regular reports on RTO/RTV volumes, root causes, and financial impact</li> <li>Identify trends and implement corrective actions to reduce return rates</li> <li>Present performance metrics and KPIs to senior management</li> </ul> <p> </p> <p> <strong>Team &amp; cross-functional collaboration</strong> </p> <ul> <li>Lead and develop the reverse logistics team including coordinators and warehouse staff</li> <li>Collaborate with Customer Service, Warehouse, and Finance teams on returns-related issues</li> <li>Drive process improvement initiatives to enhance efficiency and reduce losses</li> </ul> </div> </div> </div> </div> </div> <div> <div> Job Qualifications <div> <div> <div> <ul> <li>Bachelor's degree in Supply Chain, Logistics, or related field</li> <li>3 5 years in logistics or reverse logistics operations</li> <li>Prior experience managing RTO/RTV processes</li> <li>Strong knowledge of WMS and logistics systems</li> </ul> Proficiency in Excel and reporting tools</div> <div> </div> <div> <p> <strong>Skills &amp; competencies</strong> </p> <ul> <li>Strong analytical and problem-solving skills</li> <li>Excellent negotiation with vendors and carriers</li> <li>Attention to detail and process orientation</li> <li>Leadership and team management</li> </ul> Effective communication across departments</div> </div> </div> </div> </div> <div> <div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div></div></section>

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Role Purpose:<br>The IT Quality Assurance Manager will be responsible for identifying gaps across IT and IT -related business processes within the bank, driving process enhancements, and ensuring alignment with IT governance standards, regulatory expectations, and internal control requirements. This role will focus on improving process efficiency, control effectiveness, ownership clarify, documentation quality, and performance measurement across key IT Processes, including incident, problem, change, vendor, demand, project delivery, business analysis, service transition and testing governance processes.<br>The role will work closely with IT Quality, PMO, Governance, IT Risk, Development, Operations, and other Process Owners to define improvement actions, establish KPIs, / KRIs, monitor progress, and support continual improvement across IT.<br>Key Responsibilities:<br>Process Gap Analysis: Assess current IT and IT-related business processes, identify inefficiencies, bottlenecks, unclear ownership, missing controls, documentation gaps, and recurring process issue and propose relevant improvements. Process Enhancement: Design and implement optimized workflows, process maps, RACI matrices, Control points escalation paths, templates, and standard operating procedures across incident, problem, change, vendor, demand, project, service transition, testing governance and business analysis management. Governance Alignment: Ensure all processes improvements adhere to IT governance frameworks, internal policies, and regulatory requirements, audit expectations, and relevant best practices such as ITIL, COBIT, ISO 20K, ISO 27k, PMI, and Agile. Project & PMO Process Engagement: Actively participate in demand and project delivery improvement initiatives, ensuring process improvements are embedded in PMO-governed delivery lifecycle stages, including demand intake, prioritization, project initiation, delivery governance, change control, testing readiness, service transition, and post-implementation review. Testing Process Improvement: Support improvement of testing-related processes, templates, entry/exit criteria, defect management workflow, UAT process, and testing governance in coordination with the IT Testing Control Manager, without owning testing execution, test approval, or testing sign-off. Stakeholder Collaboration: Work closely with IT Quality, Governance, PMO, IT Risk, Development, Operations, Testing, Vendor Management, and business stakeholders to align process improvements with organizational goals and operational priorities. Continuous Improvement: Establish and maintain a continual improvement register, define KPIs/KRIs, track improvement actions, monitor process effectiveness, and drive ongoing enhancements based on data, lessons learned, audit observations, incidents, and stakeholder feedback. Dashboarding & Reporting: Develop process improvement dashboards and management reports covering process health, improvement progress, overdue actions, recurring gaps, KPI/KRI trends, and benefits realization.<br>Required Skills & Competencies:<br>Strong background in IT process management, IT quality, governance, and continual improvement. Experience with incident, problem, change, vendor, demand, project delivery, testing governance, and business analysis management frameworks. Solid knowledge of project management methodologies (e.g., PMI, Agile, stage-gate governance, and project delivery lifecycle controls). Analytical mindset with ability to identify process gaps, control weaknesses, recurring issues, root causes, and improvement opportunities. Strong capability in designing process maps, RACIs, workflows, SOPs, KPIs, KRIs, dashboards, and improvement action plans. Excellent communication, facilitation, stakeholder management, and change management skills. Ability to work across multiple IT and business teams and drive organizational change. Strong follow-up discipline with the ability to track actions, challenge delays, and escalate blocked improvements when required.<br>Qualifications:<br>Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or related field (Master’s preferred). Professional certifications such as ITIL, PMP, or COBIT, Lean Six Sigma, ISO 20000, ISO 27001, or Business Process Management are highly desirable. Minimum 7–10 years of experience in IT governance, IT quality, IT service management, PMO governance, process improvement, or operational excellence roles. Banking or financial services experience is strongly preferred. Practical experience in process mapping, gap analysis, root cause analysis, dashboarding, KPI/KRI definition, and continual improvement tracking.

Job Title: Equipment Maintenance Manager<br>Job Summary Manage the maintenance, repair, and operational readiness of company heavy equipment, vehicles, and machinery, ensuring reliability, minimizing downtime, and maintaining efficient project operations.<br>Key Responsibilities Develop and implement preventive and corrective maintenance plans. Oversee daily maintenance, repairs, inspections, and equipment servicing. Manage maintenance budgets, schedules, spare parts, and resources. Supervise maintenance technicians, mechanics, and external service providers. Monitor equipment performance, downtime, and maintenance costs. Manage spare parts and maintenance inventory to ensure availability and cost control. Ensure compliance with HSE and equipment safety standards. Maintain accurate equipment records, maintenance logs, warranties, and service contracts. Prepare maintenance reports and performance analysis. Recommend equipment improvements, replacements, and new technologies.<br>Requirements Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or related field.10–15 years of equipment maintenance experience, preferably in construction, mining, or heavy industry. Strong knowledge of heavy machinery, hydraulics, and mechanical systems. Experience with ERP/CMMS and maintenance management systems. Strong leadership, problem-solving, budgeting, vendor negotiation, and communication skills. CMRP, PMP, or equivalent certification is an advantage.

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.<br><br>Job Description<br><br>As a Marketing Manager you will be responsible for defining, implementing & executing strategic marketing plans that align with marketing & business objectives in order to attract new customers and retain existing ones. You will work closely with cross-functional teams to ensure that all marketing efforts are coordinated and optimized for maximum impact. You will also be responsible for analyzing market trends and customer insights to identify new opportunities for growth.<br><br>Strategic Market Ownership: Define and execute Egypt’s localized marketing strategy aligned with commercial goals, unit economics, and growth targets. Team Leadership & Mentorship: Directly manage, develop, and coach a team of 3 Marketing Executives, fostering a high-performance culture, setting clear KPIs, and guiding daily campaign execution. Integrated Campaign Management: Oversee end-to-end 360-degree campaigns (digital, OOH, activations, trade marketing) tailored to Egyptian consumer behavior and regional nuances. Cross-Functional Synergy: Partner with Commercial, Operations, CRM, and Performance Marketing teams to ensure campaign hooks drive immediate app orders and high lifetime value (LTV). Data & ROI Optimization: Track, analyze, and optimize campaign metrics (CAC, conversion rates, order frequency, ROI) to extract actionable insights and ensure maximum return on marketing spend. Agency & Partner Ecosystem: Build and manage high-yielding relationships with local creative agencies, production houses, influencers, and FMCG co-marketing partners. Budget & Commercial Leadership: Manage the Egypt marketing budget, ensuring cost-efficiency, strict ROI tracking, and aligned reporting for the Marketing Director.<br><br>Qualifications<br><br>Bachelor’s degree in Marketing, Business Administration, or a related field5–8 years of progressive marketing experience (Experience in Q-Commerce, tech startups, or FMCG in Egypt preferred). Demonstrated ability to lead, mentor, and build high-performing marketing teams while prioritizing workflows in a fast-paced environment. Strong analytical skills and the ability to use data to make informed decisions Experience with digital marketing platforms and tools, including social media, email marketing, and web analytics Familiarity with the latest trends and best practices in marketing<br><br>What You Will Bring<br><br>Excellent communication and interpersonal skills Strong organizational and project management skills Ability to work independently and manage multiple projects simultaneously Strong analytical skills to develop long-term marketing strategies Innovative mindset to design impactful campaigns and content Ability to identify challenges and develop effective solutions Build strong relationships across teams and external partners

Job Purpose<br>To strengthen the company's market position by developing and managing strategic relationships with key accounts and pharmacy chains, driving product accessibility, increasing market share, and ensuring the successful execution of account strategies. The role is responsible for identifying business opportunities, negotiating commercial agreements, and collaborating cross-functionally to achieve sustainable business growth within the pharmaceutical sector.<br>Key Responsibilities1. Key Account Management & Relationship Building• Develop, manage, and maintain long-term relationships with assigned key accounts, pharmacy chains, and strategic customers.• Build strong partnerships with key stakeholders and decision-makers to enhance customer satisfaction and business collaboration.• Strengthen product positioning and brand image across assigned accounts through effective account management strategies.• Act as the primary point of contact for key customers, ensuring timely resolution of business needs and concerns.<br>2. Business Development & Commercial Growth• Identify new business opportunities to increase product penetration, market share, and revenue growth.• Develop and execute strategic account plans aligned with business objectives and commercial priorities.• Create and implement action plans targeting healthcare professionals and key decision-makers to maximize business opportunities.• Support national and regional initiatives that improve patient access to pharmaceutical products.<br>3. Commercial Negotiation & Account Planning• Lead the negotiation and execution of annual commercial agreements with pharmacy chains and key customers.• Ensure agreements deliver mutual value while supporting company profitability and strategic objectives.• Monitor contract implementation and ensure compliance with agreed commercial terms.• Collaborate with internal stakeholders to optimize account performance and customer engagement.<br>4. Cross-Functional Collaboration• Work closely with Sales, Marketing, Supply Chain, Medical, Finance, and other cross-functional teams to execute strategic account plans.• Coordinate internal resources to ensure successful implementation of customer initiatives and promotional activities.• Support the alignment of commercial strategies across different business functions.<br>5. Performance Monitoring & Reporting• Monitor key account performance using sales data, market insights, and business KPIs.• Analyze account performance and identify opportunities for continuous improvement.• Maintain accurate customer information and account records within CRM systems while ensuring compliance with data privacy requirements.• Prepare regular business reports and provide recommendations to support strategic decision-making.<br>6. Continuous Improvement & Market Insights• Monitor market trends, competitor activities, and customer needs to identify growth opportunities.• Recommend innovative commercial approaches to improve customer engagement and business performance.• Contribute to continuous improvement initiatives that enhance account management effectiveness and operational excellence.<br>Qualifications Education Bachelor's degree in Pharmacy, Veterinary Medicine, or a related field.<br>Experience• Minimum of 5 years of experience in the pharmaceutical industry.• At least 3 years of experience as a Key Account Manager within the pharmaceutical sector.• Proven experience managing key accounts, pharmacy chains, hospital accounts, or tender business.• Experience in commercial operations and pharmaceutical distribution channels is highly preferred.<br>Requirements• Strong knowledge of pharmaceutical sales, key account management, and commercial negotiation.• Excellent relationship management and stakeholder engagement skills.• Strong analytical and business planning capabilities.• Excellent negotiation, communication, and presentation skills.• Ability to collaborate effectively across cross-functional teams.• Strong project management and organizational skills.• Proficiency in CRM systems and Microsoft Office applications.• Willingness to travel as required for business needs.

Role purpose Own the finance engine across all markets. This role ensures that revenue, costs, margins, and profitability are accurately captured, forecasted, and actively managed. The Finance Manager partners with Sales, Operations, and Country Heads to enforce pricing discipline, margin floors, and data integrity, and to ensure the company hits its profit targets, not just revenue. This is a hands-on role combining FP&A, pricing, commercial analytics, and systems ownership (Odoo + Excel).<br><br>Key responsibilities1) Commercial performance ownership Own gross margin, contribution margin, and net profitability by client, job, and country.oversee margin floors, markup multiples, and pricing guardrails by job type and source. Identify margin leakage, pass-through disguised as revenue, and cost overruns.2) FP&A: planning, forecasting, and targets Build and maintain bottom-up and top-down forecasts Translate annual profit targets into assignable monthly sales targets for commercial teams. Reverse-engineer topline targets to deliver EBITDA and net profit objectives. Run scenario analysis (price uplift, volume shift, cost inflation, GM floor changes). 3) Data governance, QA, and consolidation Define and enforce standard data structures across markets. Own monthly data QA:duplicates, missing costs, zero-cost rows, negative margins, outliers, date inconsistencies. Ensure costs are fully allocated (actual or estimated with documented logic). Consolidate multi-country data into a single source of truth.4) Pricing, quoting, and deal support Partner with Sales to:approve pricing below floor,structure pass-through + fee models,assess deal profitability before commitment. Build pricing tools and calculators (Excel-based, auditable). Review large or strategic deals pre-signature.5) Systems & reporting (Odoo + Excel power user) Own commercial reporting logic in Odoo:ensure correct capture of jobs, invoices, costs, and client attributes. Build and maintain Excel-based commercial models:formula-driven, refreshable, auditable. Automate reporting using Power Query and standardized templates. Train country teams on correct data entry and reporting standards.6) Executive reporting & decision support Deliver a monthly commercial dashboard:revenue, GM%, GP, mix, client concentration, pass-through rate.. Present insights and recommendations to leadership:where to grow, where to reprice, where to stop. Track execution of commercial actions and quantify impact.<br><br>Deliverables (what this person is accountable for) Monthly consolidated commercial P&L (by country, client, job).12-month rolling forecast with profit scenarios. Annual budget and mid-year reforecast. Client profitability scorecards. Pricing and margin governance framework. Sales team targets (Client × Month) with profitability indicators.<br><br>Required profile Experience5–8+ years in Finance / FP&A / Business Finance. Strong exposure to pricing, margin management, and deal economics. Multi-country or multi-entity experience preferred. Job/project-based business experience is a strong plus. Technical (must-have) Advanced Excel (Power Query, pivots, dynamic formulas, scenario models, power bi). Strong experience with ERP systems (Odoo strongly preferred). Ability to build end-to-end financial models with clear assumptions and controls. Commercial & behavioral Strong commercial judgment Very detail-oriented with a strong control mindset. Clear communicator with senior stakeholders. Education Finance, Accounting, or Economics degree. MBA / CPA / ACCA is a plus, not mandatory.

Roles & Responsibilities About The Role As a Dev Manager at Flairs Tech, you will lead the engineering organization that delivers our AI powered call-receptionist platform for restaurants. Your mission is to foster a healthy, high-performing development culture, orchestrate the full software delivery life cycle from roadmap planning alongside leadership through release and post production monitoring and ensure our solutions are scalable, and secure. You will combine strong technical acumen with empathetic people leadership to guide multiple cross-functional squads, align technical strategy with product goals, and champion continuous improvement across processes, tooling, and code quality. What You'll DoPeople & Team Leadership Help Hire, onboard, mentor, and retain high-calibre engineers; conduct regular 1-on-1s and career-growth planning. Foster a culture of ownership, and continuous learning. Delivery & Process Ownership Own helping with sprint planning, backlog grooming, and release management, ensuring predictable, high-quality output. Track velocity and capacity, optimize workflows, and champion lean/agile best practices. Internal Operational Systems Build, and maintain the tooling and integrations that drive customer support, billing, onboarding, and account-management workflows (e.g., Intercom, Stripe, subscription management, usage metering). Partner with Support and Finance leads to translate process pain points into elegant, automated solutions, instrument KPIs (CSAT, first-reply time, invoice accuracy), and iterate for continuous improvement. Technical Oversight Help guide architectural decisions for our Type Script / Next.js frontend, Python services, and AWS infrastructure (Lambda, ECS, API Gateway, Cloud Watch, etc.). Lead code-review standards, enforce automated testing (unit, integration, e2e), and uphold SOC 2 requirements. Operational Excellence & Dev Ops Evolve CI/CD pipelines, observability dashboards (Sentry, Cloud Watch), and on-call rotations to ensure 99.9 % uptime. Champion performance, cost-optimization, and security hardening across services. Strategic Planning & Stakeholder Communication Provide clear status updates, KPIs, and risk assessments to executives and board-level stakeholders. Contribute to long-term product and platform strategy, capacity planning, and budget management. What You Bring Leadership Experience: 3 + years managing software-engineering teams, preferably in fast-paced startups or Saa S environments. Technical Depth: Hands-on background with modern web stacks (Type Script/React/Next.js), cloud architecture (AWS), and microservices. Process Mastery: Track record of implementing and refining agile/Scrum or Kanban frameworks that balance speed with quality. Operational Systems Fluency: Proven success automating support, billing, or similar back-office workflows via Saa S integrations and custom tooling. Communication Skills: Ability to translate complex technical concepts for non-technical audiences and inspire cross-team alignment. Analytical & Strategic Thinking: Data-driven approach to prioritization, resource allocation, and continuous improvement. Mentorship & Empathy: Passion for coaching engineers, giving actionable feedback, and building inclusive, high-trust teams. Adaptability: Comfort navigating ambiguity and changing priorities inherent to a high-growth startup. Bonus Points For Experience with AI products, speech technology, voice agents Prior stewardship of SOC 2, PCI-DSS, or other compliance initiatives. Dev Ops chops (Terraform, Kubernetes, Git Hub Actions) and performance-tuning expertise. Familiarity with observability stacks (Open Telemetry, Datadog) and cost-optimization strategies.

Job Summary:The Chocolate Production & R&D Manager is responsible for leading the end-to-end chocolate manufacturing operation while driving product innovation and continuous improvement initiatives. The role combines operational leadership with technical expertise in chocolate processing, product formulation, quality improvement, cost optimization, and new product development. The successful candidate will ensure world-class production standards, optimize manufacturing performance, develop innovative chocolate products, and collaborate closely with Quality, Supply Chain, Procurement, Sales, and Marketing to support business growth.<br>Key Responsibilities:Production Management:Lead and manage all chocolate production operations to achieve production targets, quality standards, and cost objectives. Develop and execute production plans in coordination with Supply Chain and Planning teams. Ensure optimum utilization of manpower, machinery, and production resources. Monitor production efficiency, productivity, waste, and Overall Equipment Effectiveness (OEE). Drive continuous improvement initiatives to maximize operational efficiency. Ensure production schedules are achieved while maintaining product quality and food safety standards. Identify production bottlenecks and implement corrective actions. Monitor production KPIs and prepare regular operational reports. Research & Development:Lead the development of new chocolate products, recipes, and product innovations. Improve existing formulations to enhance taste, texture, shelf life, and cost efficiency. Conduct product benchmarking and competitive market analysis. Lead pilot production trials and industrial scale-up activities. Collaborate with Marketing and Commercial teams on new product launches. Evaluate new raw materials and alternative ingredients. Optimize recipes while maintaining product quality and profitability. Maintain technical documentation for all formulations. Food Safety & Quality:Ensure compliance with GMP, HACCP, ISO 22000, BRC, and food safety regulations. Work closely with QA/QC teams to maintain product quality. Lead investigations related to quality deviations and customer complaints. Ensure compliance with internal quality procedures. Participate in internal and external quality audits. Operational Excellence:Implement Lean Manufacturing and Continuous Improvement initiatives. Reduce production waste and improve production yields. Optimize manufacturing costs through process improvements. Monitor production performance using KPIs and dashboards. Lead root cause analysis and corrective actions. Team Leadership:Lead, coach, and develop Production Supervisors, Engineers, Technicians, and R&D Specialists. Conduct performance evaluations and identify development needs. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Build technical capabilities within the production team. Cross-Functional Collaboration:Coordinate with Procurement regarding raw materials. Work with Supply Chain on production planning. Support Marketing during new product development. Collaborate with Finance on production costing. Coordinate with Engineering on equipment improvements. Budget & Cost Control:Manage departmental budgets. Monitor manufacturing costs. Improve production efficiency and reduce waste. Support annual budgeting and forecasting.<br>Qualifications:Bachelor's Degree in Food Science, Food Technology, Chemical Engineering, Industrial Engineering, or a related discipline. Master's degree is an advantage.10–15 years of experience in food manufacturing. Minimum 5 years in a managerial role. Proven experience in chocolate manufacturing is mandatory. Experience in R&D and New Product Development (NPD). Experience with multinational or leading FMCG manufacturers is preferred.<br>Technical Skills:Chocolate manufacturing technologies. Cocoa processing. Recipe formulation. Product development. Production planning. Lean Manufacturing. HACCP. GMP. ISO 22000. Food Safety Management Systems. CAPA. OEE analysis. Cost optimization. ERP systems (SAP, Oracle, Microsoft Dynamics, etc.). Advanced Microsoft Excel.

Job Summary<br><br>We are seeking a results-driven Senior Product Manager to own and drive a critical part of Aumet’s Pulse product roadmap, with a focus on the Inventory squad. This role will lead product strategy and execution related to pharmacy onboarding, self-onboarding, inventory onboarding, product activation, and trial-to-paid conversion.<br><br>The ideal candidate will combine strategic thinking with hands-on product delivery, strong stakeholder management, and a customer-centric mindset. This role requires someone who can translate business goals, pharmacy needs, and market insights into clear product priorities that drive measurable business impact.<br><br>Key Responsibilities<br><br>Define and own the product roadmap for the Inventory squad within Aumet Pulse. Gather, analyze, and prioritize customer needs, pharmacy pain points, market trends, and internal business requirements. Translate product strategy into clear requirements, user stories, success metrics, and actionable delivery plans. Collaborate closely with Engineering, Design, Sales, Operations, Commercial, and Customer-facing teams to deliver high-impact product improvements. Improve pharmacy onboarding, self-onboarding, inventory onboarding, product activation, and trial-to-paid conversion. Lead cross-functional teams through the product development lifecycle, including discovery, planning, execution, launch, and post-launch analysis. Define and monitor product KPIs, analyze user behavior, and use data to guide prioritization and product decisions. Prioritize features, enhancements, and fixes based on business value, customer impact, technical feasibility, and product strategy. Communicate priorities, trade-offs, progress, risks, and outcomes clearly to stakeholders and leadership. Gather feedback from pharmacies, internal teams, and market insights to identify product gaps and improvement opportunities.<br><br>Required Qualifications<br><br>4–7 years of experience in product management, preferably within B2B Saa S, marketplace, ERP, healthcare-tech, pharmacy-tech, or operational products. Proven experience owning product roadmaps, writing product requirements, defining success metrics, and working closely with engineering teams. Strong understanding of Agile/Scrum methodologies, backlog prioritization, sprint planning, and product delivery cycles. Strong analytical and data literacy skills, with the ability to use data and customer insights to make product decisions. Excellent communication, prioritization, stakeholder management, and problem-solving skills. Ability to work cross-functionally with Engineering, Design, Sales, Operations, Commercial, and Customer Support teams.<br><br>Preferred Qualifications<br><br>Background in pharmacy, healthcare-tech, pharmacy-tech, ERP, marketplace, or B2B Saa S products. Experience with inventory, ordering, procurement, pharmacy operations, onboarding, activation, or trial-to-paid conversion workflows. Experience improving product adoption, retention, conversion, or customer activation. Strong customer discovery skills and ability to translate user pain points into product opportunities. Experience working in fast-paced, product-led, or scale-up environments.<br><br>Skills And Competencies<br><br>Product strategy and roadmap ownership Customer-centric thinking and problem solving Data-driven decision making Prioritization and trade-off management Cross-functional leadership and collaboration Stakeholder management and communication Business acumen and product delivery execution Adaptability in a fast-paced environment<br><br>Education and Certifications<br><br>Bachelor’s degree in Business Administration, Computer Science, Information Technology, Engineering, Pharmacy, Product Management, or any related business, technical, healthcare, or product-related field. Product Management, Agile, Scrum, UX, or related certifications are a plus.