Pastry Chef Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Portaluna, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. This is an exciting new position within Ennismore s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p><p>Job Description Responsibilities</p><p>Team Leadership &amp; Management: Supervise, train, and develop the bar team to ensure they consistently deliver high-quality service and adhere to operational standards. Maintain a positive and motivated team environment through coaching, mentoring, and feedback. Oversee daily bar operations, ensuring efficient service and timely delivery of drinks to guests.</p><p>Beverage Expertise &amp; Innovation: Develop and curate creative cocktail menus that align with the restaurant's concept and guest preferences. Keep up to date with the latest trends in the beverage industry, including new cocktail styles, spirits, and mixology techniques. Ensure that bartenders are knowledgeable about the beverage menu, including drink ingredients, preparation techniques, and ideal pairings. Provide recommendations to guests on specialty cocktails, wines, and other beverages.</p><p>Guest Service Excellence: Ensure that all guests receive a memorable experience through personalized service, attention to detail, and an engaging approach. Handle guest complaints or concerns promptly and professionally, ensuring swift resolution while maintaining high levels of guest satisfaction. Foster strong relationships with regular guests, understanding their preferences and ensuring personalized service.</p><p>Inventory &amp; Stock Management: Oversee bar inventory, ensuring that the necessary supplies are stocked, including spirits, wine, and other beverages. Coordinate with purchasing and suppliers to maintain stock levels, track usage, and order supplies as needed. Conduct regular inventory checks and manage stock rotation to prevent wastage and ensure cost-effective use of resources.</p><p>Health &amp; Safety Compliance: Enforce all health, safety, and hygiene standards in the bar area, ensuring compliance with local regulations and internal policies. Ensure the bar area is kept clean, organized, and safe for both staff and guests at all times. Supervise the safe handling of alcohol, including monitoring guest consumption and preventing over-service.</p><p>Upselling &amp; Revenue Generation: Promote upselling of premium spirits, cocktails, and wine selections to enhance guest satisfaction and increase bar revenue. Introduce innovative drink specials or themed promotions to boost sales and attract guests.</p><p>Administration &amp; Reporting: Manage daily cash handling, including the accurate processing of payments, tips, and transactions. Prepare daily, weekly, and monthly reports related to bar sales, inventory, and staff performance. Collaborate with management on budgeting, cost control, and revenue generation strategies.</p><p>Training &amp; Development: Conduct regular training sessions for bar staff to improve product knowledge, service standards, and mixology skills. Ensure that all staff are well-versed in customer service practices, health and safety standards, and company policies.</p><p>Special Events &amp; Promotions: Plan and coordinate bar events, promotions, and themed nights to increase guest engagement and revenue. Work closely with other departments (e.g., marketing and events) to organize and execute special events that feature signature cocktails or exclusive beverages.</p><p>Problem Resolution &amp; Continuous Improvement: Proactively address and resolve operational challenges, ensuring the team stays focused on providing excellent service. Collect and act on guest feedback to continuously improve the quality of service and experience. Identify areas for improvement in processes and service, providing suggestions for enhancements to the management team.</p><p>Additional Responsibilities: Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p>Qualifications</p><p>Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p>Leading Myself Positive Orientation Operational Decision Making Self-Development &amp; Management</p><p>Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication</p><p>Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change</p><p><b>Experience/Certificates/Education</b></p><p>Experience: Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment. Extensive knowledge of mixology, spirits, wines, and cocktail preparation.</p><p>Education: Bachelor s degree in Hospitality Management, Business Administration, or a related field.</p><p>Skills &amp; Attributes:</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 1-2 years in a supervisory role in bar operations, preferably in a high-end bar / restaurant or a luxury hospitality environment.</li><li>Extensive knowledge of mixology, spirits, wines, and cocktail preparation.</li><li>Bachelor s degree in Hospitality Management, Business Administration, or a related field.</li><li>Strong leadership and people management skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Attention to detail and strong organizational skills.</li><li>Proven ability to manage multiple priorities and meet deadlines.</li><li>Ability to handle confidential and sensitive information.</li><li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li><li>Proficiency in relevant software and MS Office Suite.</li><li>Professional and well-presented at all times.</li><li>Customer-centric approach with a passion for hospitality.</li><li>Proactive problem-solver with a solutions-oriented mindset.</li><li>Ability to work in a fast-paced, dynamic environment.</li><li>Must be able to handle multiple tasks and adapt to changing priorities.</li><li>Demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> <br> <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<p> </p> <p> </p> <p> </p> <p> <b>About the role:</b> <br>The Guest Experience Agent at Four Four Seasons Resort Sharm El Sheikh plays a vital role in supporting the Guest Experience Team to deliver exceptional, personalized, and memorable experiences for hotel guests. The primary objective of this position is to enhance guest satisfaction and foster long-term loyalty by facilitating seamless interactions, addressing concerns promptly, and ensuring the high quality of amenities, services, and facilities. The Guest Experience Agent collaborates closely with the Front Office Team and Hotel Assistant Managers to uphold and exceed the hotel's service standards, contributing to an overall elevated guest experience.</p> <p> </p> <p> <b>What you will do:</b> </p> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism.</li> <li>Accommodating special requests whenever possible.</li> <li>Daily guest interactions and resolving glitches.</li> <li>Assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Supporting the other departments during busy periods.</li> </ul> <p> </p> <p> <b>Daily Function:</b> </p> <p>Daily duties include, but are not limited to:</p> <ul> <li> Engage with guests through various communication channels, including in-person, phone, email, and Four Seasons Chat.</li> <li>Take a proactive role in driving guest-centric initiatives designed to elevate the guest experience and enhance the recognition of VIP guests.</li> <li>Collaborate with the team to ensure the timely and thoughtful placement of special occasion amenities (e.g., anniversaries, birthdays, honeymoons, etc.).</li> <li>Review daily arrivals to ensure proper management of Special Attention Guests, VIPs, Elite members, and high-return guests.</li> <li>Assist the Guest Experience team with courtesy calls to designated in-house VIPs and preparation of arrival welcome letters.</li> <li>Conduct detailed inspections of Top VIP rooms to confirm that all pending details are addressed, promptly reporting any issues to Engineering and Housekeeping management.</li> <li>Perform room inspections for VIPs to ensure that amenities, welcome cards, and special touches have been meticulously arranged.</li> <li> Personally greet VIP guests upon arrival and provide in-room check-in and check-out services.</li> <li>Escort VIP guests to their transportation and offer a gracious farewell upon departure.</li> </ul> <p> </p> <p> <b>What you bring</b> </p> <p> <b>Required Skills &amp; Knowledge:</b> </p> <ul> <li>A working knowledge of division operations, typically gained through on-the-job experience.</li> <li>Ability to operate computer equipment and other department systems.</li> <li>Proficiency in reading, writing, and speaking English.</li> </ul> <p> <b>Experience &amp; Expertise:</b> </p> <ul> <li>More than one year of experience in related roles, with sufficient exposure to Rooms Division departments.</li> <li>Advanced computer skills, including experience with Opera systems, and strong guest service capabilities.</li> </ul> <p> <b>Guest Interaction &amp; Service:</b> </p> <ul> <li>Strong interpersonal skills, with a warm and welcoming approach to hotel guests.</li> <li>Provides exceptional, consistent service, adhering to the Golden Rule and maintaining guest satisfaction.</li> </ul> <p> <b>Complaint Handling &amp; Problem Solving:</b> </p> <ul> <li>Efficient in managing complaints and resolving issues, with creative and practical solutions to enhance service quality.</li> <li>Always maintains a positive attitude, even during challenging or busy periods.</li> </ul> <p> <b>Multi-tasking &amp; Operational Involvement:</b> </p> <ul> <li>Demonstrates the ability to multi-task and work effectively with diverse individuals and groups to ensure top-quality service.</li> <li>Actively participates in operations and role models excellent service to both guests and employees.</li> </ul> <p> <b>What we offer: </b> <br> Competitive Salary, wages, and a comprehensive benefits package<br> Excellent Training and Development opportunities<br> Complimentary Accommodation at other Four Seasons Hotels and Resort<br> Complimentary Dry Cleaning for Employee Uniforms<br> Complimentary Employee Meals</p> <p> </p> <p> <b>Schedule &amp; Hours:</b> </p> <p>Full-time position</p> <p> Flexible availability required including early mornings, evenings, weekends, and holidays as needed<br> Shifts typically range between 8 10 hours depending on operational needs</p> <p>As a Guest Experience Agent, you will play a key role in ensuring every guest enjoys a personalized and memorable stay and deliver service excellence that reflects the brand s commitment to luxury and hospitality.</p> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning, realize trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related with Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide taking necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who are coming from tour operators or during external food safety audits.</li> <li>Be available at the facility during the audits which are realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish substructure of the system, assist for continuous improvement of the system.</li> <li>Support to make ready reports and statistical data related to Food Safety.</li> <li>Implement the duties which are given by manager.</li> <li>Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods.</li> <li>Attend seminars, make searches in order to increase his/her knowledge and experience. Improve continuously. Follow occupational publications and trends.</li> <li>Work and work with someone in order to improve facility image, stuck in guests’ mind and provide guest satisfaction and faith.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working all kitchens and stewarding department in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support his/her manager by making manager’s works easy and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care.</li> <li>Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have all information about hotel services and qualities such as areas, activities etc.</li> <li>Inform department manager in case of any accident, problem, and suspicious situation.</li> <li>Predict that all activities and to be purchased all equipment and belongings may create disease for the environment, join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. Provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</li> <li>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning and realization of trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring, and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets, etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities, etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are in contact with foods, personnel hands, raw materials for microbiological and/or, in case of necessity, other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related to Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall, etc., within related procedures; follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere in the process in necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who come from tour operators or during external food safety audits.</li> <li>Be available at the facility during audits realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish the substructure of the system, assist continuous improvement of the system.</li> <li>Support preparation of reports and statistical data related to Food Safety.</li> <li>Implement duties assigned by manager.</li> <li>Refer to Quality Manager for leading all works, work together by communicating effectively and provide full and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is related to foods.</li> <li>Attend seminars, conduct research to increase knowledge and experience. Continuously improve. Follow occupational publications and trends.</li> <li>Work to improve facility image, remain memorable in guests’ minds, and provide guest satisfaction and loyalty.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working with all kitchens and stewarding departments in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support manager by facilitating manager’s work and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care for them.</li> <li>Ensure appearance of uniforms, daily hygiene, and personal hygiene according to standards at all times.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have full information about hotel services and qualities such as areas, activities, etc.</li> <li>Inform department manager in case of any accident, problem, or suspicious situation.</li> <li>Predict that all activities and purchased equipment and belongings may create disease for the environment; participate in all activities organized to protect biological diversity and share responsibilities. Share individual responsibilities to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed materials, etc.).</li> <li>Implement necessary warnings and departmental trainings to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects on environment and energy efficiency on purchased equipment.</li> <li>Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.</li> <li>Provide safe carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical pollution.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equivalent faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within the job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, inquisitive, leadership, problem-solving in times of crisis, handling excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, and problem-solving.</li> </ul></p><p></p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.</p> <h4>Basic purpose:</h4> <p>Responsible for leading and overseeing the revenue management strategy for Four Seasons Hotel Denver. This role ensures optimal revenue performance through strategic pricing, inventory management, and demand forecasting, while delivering an exceptional luxury guest experience aligned with Four Seasons service culture.</p> <p>This is a property-based leadership role, requiring close collaboration with Rooms, Sales & Marketing, and Front Office teams to drive results within a dynamic luxury hospitality environment.</p> <h4>Essential functions:</h4> <strong>Revenue strategy & performance</strong><br> <ul> <li>Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards.</li> <li>Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls.</li> <li>Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance.</li> </ul> <strong>Systems & inventory management</strong><br> <ul> <li>Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization.</li> </ul> <strong>Analytics & reporting</strong><br> <ul> <li>Produce, analyze, and act upon key revenue reports, including:</li> <ul> <li>Daily & weekly forecasts</li> <li>Monthly market segment analysis</li> <li>Booking pace & pickup trends</li> <li>Displacement & compression analysis</li> <li>Rate performance & resistance reporting</li> <li>Suite inventory optimization</li> <li>Channel & source performance</li> <li>Arrival/departure patterns</li> </ul> <li>Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership.</li> </ul> <strong>Rate & product optimization</strong><br> <ul> <li>Establish and manage pricing architecture, including:</li> <ul> <li>BAR tiers, negotiated & package rates</li> <li>Segment ceilings based on demand patterns</li> <li>Yield strategies and controls within PMS</li> <li>Suite and premium inventory strategies</li> </ul> <li>Lead and enhance upselling initiatives, ensuring alignment with luxury service delivery and revenue goals.</li> </ul> <strong>Leadership & culture</strong><br> <ul> <li>Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence.</li> </ul> <strong>Collaboration & communication</strong><br> <ul> <li>Actively participate in key hotel meetings including:</li> <ul> <li>Yield & forecast meetings</li> <li>Sales & marketing strategy sessions</li> <li>Executive committee meetings</li> <li>Pre-convention meetings</li> </ul> </ul> <strong>Compliance & standards</strong><br> <ul> <li>Ensure compliance with Four Seasons policies, brand standards, and service expectations across all revenue practices.</li> <li>Maintain readiness to respond to operational or emergency situations in alignment with hotel crisis management protocols.</li> </ul> <h4>Non-essential functions:</h4> <ul> <li>Support Sales & Marketing efforts, including site inspections and client presentations as needed.</li> <li>Contribute to annual budgeting and marketing planning processes.</li> <li>Collaborate with Four Seasons global reservations network and participate in property visits/audits.</li> <li>Build relationships within the market and Four Seasons network to support benchmarking and talent development.</li> <li>Perform additional duties as assigned by General Manager, Hotel Manager or Senior Commercial Director.</li> </ul> <h4>Knowledge and skills:</h4> <strong>Education</strong><br> <p>Bachelor’s degree in Hospitality Management, Business Administration, or related field required.</p> <strong>Experience</strong><br> <ul> <li>Minimum 3–5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality.</li> <li>Prior experience with Four Seasons or comparable luxury brand strongly preferred.</li> <li>Proven track record of driving revenue growth and operational excellence.</li> </ul> <strong>Skills and abilities</strong><br> <ul> <li>Advanced analytical and strategic thinking capabilities.</li> <li>Expertise in revenue management principles (forecasting, pricing, displacement analysis).</li> <li>Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools.</li> <li>Exceptional leadership, coaching, and team development skills.</li> <li>Refined communication and interpersonal skills aligned with luxury guest service.</li> <li>Ability to thrive in a fast-paced, on-property environment with high service expectations.</li> <li>Strong attention to detail, organization, and ability to manage multiple priorities.</li> <li>Demonstrates a passion for luxury hospitality and personalized guest experiences.</li> <li>Leads with empathy, professionalism, and integrity.</li> <li>Builds strong cross-functional relationships and acts as a collaborative business partner.</li> <li>Embodies the Four Seasons service culture: treat others as you wish to be treated.</li> </ul> <strong>Travel required</strong><br> <p>Some travel for conferences or to assist other hotels.</p> <strong>Hours required</strong><br> <p>Eight to ten hour shifts; scheduled days and work hours may vary based on need.</p> <h4>Comprehensive benefits</h4> <ul> <li>Salary range $125K - $135K.</li> <li>Medical, dental, and vision insurance.</li> <li>Paid time off and vacation pay.</li> <li>401k participation with company matching program.</li> <li>Complimentary stays at Four Seasons worldwide, subject to availability.</li> <li>Discounted RTD Flex Pass.</li> <li>Complimentary shift meal prepared by the culinary team.</li> </ul> <p>Anticipated start date of June 22nd, 2026.</p> <h4>Equal opportunity employer statement</h4> <p>Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues. A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience. Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><p>Job Description * Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. *Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. * Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. * Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. * Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. * Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. * Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. * Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. * Work in coordination with all departments and ensure the flow of necessary information. * Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. * Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. * Follow the VIP procedures and greet VIP guests and bid them farewell. * Walk agency representatives and potential guests around the facility. * Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. * Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. * Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. * Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. * Support hotel sales. Is authorised to sell charged services. * Take part in the Emergency Response Teams. * Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. * Respond to guest inquiry forms and all written suggestions, complaints etc * Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. * Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. * Take part in training programmes and departmental internal communication meetings. * Due to being in direct contact with guests, must always look clean, neat and fresh. * To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). * To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. * To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. * Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. * Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>