office manager Jobs

<p>M ake outbound collection calls professionally while keeping and improving customer relations. Monitor accounts on a daily basis. Collect users' payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Take action in order to encourage timely payments. Process payments and refunds. Maintain all related tasks assigned by the direct manager</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent communication skills.</li><li>Must have attention to detail with an eye for accuracy.</li><li>Computer skills (Word, Excel, PowerPoint) preferred.</li><li>Good English.</li><li>Minimum Experience 1-3.</li><li>Solid experience in collections.</li><li>Microsoft Office is a Must.</li></ul>

<p>POPCORN Studio is seeking a Product Manager to help shape and deliver our AI creative platform for video, images and audio. Based at our Cairo office, you will work closely with the CTO, designers and engineers to turn customer needs into useful, reliable product experiences. Responsibilities Understand creators’ needs through user conversations, feedback and product data. Define and prioritize features across AI-video creation, editing and related creative workflows. Write clear product briefs, user stories and acceptance criteria, including edge cases and success measures. Work with design and engineering from discovery through release, clarifying scope, dependencies and trade-offs. Validate releases against requirements and monitor adoption, conversion, retention and user feedback. Maintain a clear backlog and communicate priorities, progress and decisions to stakeholders. Requirements Experience managing software products or delivering digital features from discovery through launch. Ability to break complex problems into clear requirements and make evidence-based prioritization decisions. Comfort discussing APIs, AI integrations, asynchronous generation workflows and technical constraints with engineers. Strong written and spoken English and Arabic, clear communication and practical attention to detail. Availability to work full-time, on-site at our Cairo office. Preferred qualifications Experience with AI-powered products, SaaS, creative tools or video workflows. Familiarity with product analytics, experimentation and tools such as Jira, Linear, Notion or Figma. A technical background or experience working closely with software engineers. How to apply Please submit your CV, current location, notice period and expected gross monthly salary in EGP. Include a brief example of a product or feature you helped deliver, your specific contribution and the result. Location: Cairo, Egypt. Employment: Full-time, on-site. This role does not require relocation to Dubai.</p>

<ul><li><p>Greet and welcome visitors, clients, and guests in a professional and courteous manner.</p></li></ul><ul><li><p>Manage the front desk and ensure the reception area is organized, clean, and presentable at all times.</p></li><li><p>Answer, screen, and direct incoming phone calls promptly and professionally.</p></li><li><p>Receive, register, and coordinate visitor access in accordance with company procedures.</p></li><li><p>Schedule and coordinate meetings, meeting rooms, and visitor appointments.</p></li><li><p>Handle incoming and outgoing mail, courier services, and deliveries.</p></li><li><p>Maintain accurate visitor logs and reception records.</p></li><li><p>Provide administrative support to various departments as required.</p></li><li><p>Respond to general inquiries and direct requests to the appropriate departments.</p></li><li><p>Coordinate with internal departments to ensure a smooth visitor and employee experience.</p></li><li><p>Update and maintain customer and visitor information using the company's CRM system.</p></li><li><p>Assist in preparing reports, correspondence, and other administrative documents.</p></li><li><p>Monitor office supplies for the reception area and request replenishment when needed.</p></li><li><p>Ensure confidentiality of company and visitor information.</p></li><li><p>Support company events, meetings, and internal activities when required.</p></li><li><p>Perform any other administrative duties assigned by the direct manager.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Qualifications<br>• Bachelor's degree in Business Administration or any related field.<br>• 1–3 years of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or a similar role.<br>• Excellent verbal and written communication skills in Arabic and English.<br>• Professional appearance and customer-oriented attitude.<br>• Strong interpersonal and communication skills.<br>• Experience using CRM systems .<br>• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).<br>• Ability to handle phone calls, visitors, and administrative tasks efficiently.<br>• Strong attention to detail and problem-solving skills.<br>• Ability to work under pressure and maintain a positive attitude.<br>• Experience in the real estate industry is a plus.<br></p></li></ul><p></p>

<p>The Operations &amp; Offices Manager is responsible for ensuring that BlackStone eIT's people, assets, compliance, and facilities operate reliably and consistently across all company locations. With offices spanning the UAE, Saudi Arabia, Jordan, Egypt, and Morocco, and a large consultant workforce distributed across multiple countries, the role demands strong operational discipline, cross-border coordination capability, and the ability to lead a geographically dispersed team of varying skill levels. Reporting directly to the Chief Process Officer, the successful candidate will be expected to run the Operations function with a high degree of autonomy resolving day-to-day challenges independently, managing upward in a structured and concise manner, and maintaining consistently high standards of service to the business and its employees.</p><p><strong>Key Responsibilities</strong></p><p><strong>People Operations</strong></p><p><strong>Onboarding &amp; Offboarding</strong></p><ul><li>Own the end-to-end onboarding process for new joiners across all company geographies, ensuring Day 1 readiness in coordination with HR, IT, and Finance.</li><li>Manage the procurement, preparation, and handover of equipment to new joiners, maintaining accurate asset records throughout.</li><li>Oversee the full offboarding process, including equipment recovery, insurance cancellations, and all required documentation before a leaver is formally closed.</li><li>Manage employee medical insurance enrolment on joining and cancellation on exit, liaising directly with insurance providers and country coordinators.</li></ul><p><strong>Visa, Immigration &amp; Compliance</strong></p><ul><li>Manage employee visa issuance, renewals, and cancellations across UAE, KSA, Jordan, and Egypt, coordinating with PROs and government authorities.</li><li>Maintain a proactive tracking system for all visa, permit, and commercial registration expiry dates initiating renewals well ahead of deadlines.</li><li>Oversee company commercial licences and registrations across all operating jurisdictions.</li><li>Ensure full compliance with regional labour laws in the UAE, KSA, Jordan, Egypt, and the US, and maintain readiness for audits at all times.</li></ul><p><strong>Payroll &amp; Finance Operations Support</strong></p><ul><li>Review and approve all Operations-originated payroll inputs expense additions, deductions, and reimbursements submitted by country coordinators before they reach the HR payroll cycle.</li><li>Ensure country-level payroll and expense submissions are accurate, complete, and delivered on time each month.</li><li>Coordinate with HR Payroll to resolve any Operations-originated variances or exceptions prior to Finance submission.</li></ul><p><strong>Office &amp; Facilities Management</strong></p><ul><li>Supervise country Operations coordinators and support staff across regional offices, maintaining consistent operational standards.</li><li>Manage office leases, facilities, utilities, maintenance, and vendor contracts across all company locations.</li><li>Oversee travel, accommodation, and transportation logistics for employees and consultants being mobilised to client sites or regional offices.</li><li>Manage medical insurance programme renewals and provider relationships; monitor coverage terms and claims handling.</li><li>Monitor administrative and facilities budgets; identify cost savings and escalate variances as appropriate.</li></ul><p><strong>Process Improvement &amp; Reporting</strong></p><ul><li>Document, standardise, and continuously improve operational processes and procedures across all geographies.</li><li>Identify gaps, manual workarounds, and automation opportunities; present recommendations to the CPOO with clear rationale.</li><li>Support company-wide reporting, compliance checks, and operational audits as directed.</li></ul><p><strong>Team Structure</strong></p><p>The Operations &amp; Offices Manager directly manages a team of country Operations coordinators and support personnel based in Egypt, Jordan, UAE, and Saudi Arabia. The team is diverse in terms of seniority and skill level ranging from qualified operations professionals who manage country-level processes independently, to operational and administrative support staff who require structured guidance, clear task ownership, and regular follow-up to deliver consistently. The successful candidate must be comfortable leading a team of mixed capabilities: setting appropriate expectations at each level, communicating instructions clearly and simply where needed, and creating accountability structures that work for both high-autonomy and lower-autonomy team members without compromising overall performance standards.</p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li><li>7 10 years of experience in multi-country operations, office management, or administrative leadership roles.</li><li>Proven track record managing a distributed team across multiple geographies and time zones.</li><li>Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan.</li><li>Experience managing medical insurance programmes and vendor contracts.</li><li>Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent process.</li><li>Strong working knowledge of regional labour and compliance frameworks across KSA, UAE, Jordan, and Egypt.</li><li>Proficiency in MS Office and experience working with ERP or operational management systems.</li><li>Flexible to work across multiple time zones and working week structures (Saturday Wednesday for KSA; Monday Friday for Egypt and Jordan).</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li><li>7 10 years of experience in multi-country operations, office management, or administrative leadership roles.</li><li>Proven track record managing a distributed team across multiple geographies and time zones.</li><li>Hands-on experience with visa, immigration, and government liaison processes in KSA, UAE, and/or Jordan.</li><li>Experience managing medical insurance programmes and vendor contracts.</li><li>Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent process.</li><li>Strong working knowledge of regional labour and compliance frameworks across KSA, UAE, Jordan, and Egypt.</li><li>Proficiency in MS Office and experience working with ERP or operational management systems.</li><li>Flexible to work across multiple time zones and working week structures (Saturday Wednesday for KSA; Monday Friday for Egypt and Jordan).</li><li><strong>Operational discipline:</strong> able to design, document, and enforce processes and hold a team accountable to them.</li><li><strong>Cross-border coordination:</strong> comfortable managing country-level operations remotely, without physical oversight.</li><li><strong>Team leadership across skill levels:</strong> experienced in managing teams that span a wide range of seniority and capability from qualified coordinators to blue-collar support staff adapting communication style, task assignment, and performance management accordingly.</li><li><strong>Executive communication:</strong> structured and concise in managing upward; knows what to escalate and when; maintains composure under pressure from demanding senior stakeholders.</li><li><strong>Service orientation:</strong> approaches colleagues as internal customers, providing efficient, professional, and friction-free support particularly important given the wide variety of employee profiles the Operations function serves.</li><li><strong>Problem-solving:</strong> resolves operational blockers independently and escalates only what genuinely requires senior intervention.</li><li><strong>Attention to detail:</strong> rigorous in maintaining records, tracking deadlines, and ensuring compliance documentation is always current and complete.</li><li>Prior experience in an IT staffing, systems integration, managed services, or professional services environment.</li><li>Experience coordinating payroll inputs across multi-currency, multi-country payroll cycles.</li><li>Experience managing equipment procurement and asset tracking for a dispersed, consultant-heavy workforce.</li><li>Very Good English language proficiency (KSA and UAE coordination).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><br><p>We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><br><br>Job Description<br><p>Sutherland is seeking a reliable and detail-oriented person to join us as <strong>GTI Lead&nbsp;/ Help Desk professional.</strong> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><br><p><strong><u>Duties and responsibilities:</u></strong></p><br><ul><li>Provide helpdesk support and resolve problems to the end user’s satisfaction.</li><li>Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>Utilize and maintain the helpdesk tracking software.</li><li>Document internal procedures.</li><li>Install and configure new workstations/laptops, peripheral equipment and software.</li><li>Maintain inventory of all equipment.</li><li>Report issues to direct manager for escalation.</li><li>Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>Assign users and computers to proper groups in active directory.</li><li>Perform timely workstation hardware and software upgrades as required.</li><li>Maintain information systems knowledge base,</li><li>Support users on standard office system applications.</li><li>Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>Handel infrastructure, network cabling repairs, data center maintains requests</li><li>Manage system users (access rights, permissions).</li><li>Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>Manage all printers.</li><li>Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><br>Qualifications<br><ul><li>Excellent communication Skills (Verbal and Written)</li><li>Good knowledge on Windows OS troubleshooting, MS Office application.</li><li>Basic Hardware troubleshooting skills</li><li>Willing to work on in night shifts</li><li>Willing to assist our internal customers over the phone</li><li>Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification</li><li>ITIL Foundation Certification is a Value added.</li><li>To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in).</li><li>Ensures all Tickets Processed, handled accordingly, and documented.</li><li>Active Directory User Management as a Day-to-Day Activity.</li><li>Graduate in any stream can be considered for the position.</li><li>Must have handled/supported team in their daily activity.</li><li>Experience in floor support</li></ul><br>Additional Information<br><p>Must be able to work onsite.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a motivated and versatile HR Generalist &amp; Talent Acquisition Specialist to join our growing team in Cairo .<br> This role is split equally between Human Resources operations and Talent Acquisition, with a primary focus on supporting NetWitness and other Portfolio Companies as they establish and grow their presence in Egypt.<br> The successful candidate will manage the full recruitment lifecycle while providing day-to-day HR support to employees and managers, ensuring compliance with Egyptian labor laws and delivering a positive employee experience.<br> This position follows a hybrid work model, with part of the week based at our New Cairo office.<br> Key Responsibilities Human Resources (50%) Employee Lifecycle Management Administer end-to-end HR processes, including onboarding, employment contracts, probation reviews, employee changes, and offboarding.<br> Prepare employment agreements, HR letters, and other employment-related documentation.<br> Maintain accurate employee records and personnel files in compliance with Egyptian labor laws and company policies.<br> Maintain effective communication and coordination with the global HR team regarding employee lifecycle activities, including onboarding, offboarding, employment changes, promotions, transfers, and other HR-related updates to ensure accurate and timely information sharing.<br> Coordinate onboarding activities to ensure a smooth employee experience.<br> Employee Relations &amp; Compliance Serve as the primary HR contact for employees and managers across NetWitness and other Portfolio Companies in Egypt.<br> Provide guidance on HR policies, procedures, and employment practices.<br> Support employee relations matters, including performance management, disciplinary processes, and workplace concerns.<br> Ensure compliance with Egyptian labor laws and company policies.<br> Support internal audits and maintain HR compliance documentation.<br> Compensation &amp; Benefits Prepare monthly payroll inputs and coordinate with Finance and payroll providers.<br> Administer employee benefits, allowances, leave management, and HRIS updates.<br> Support salary reviews and employee incentive programs.<br> Respond to employee inquiries related to payroll and benefits.<br> HR Projects &amp; Administration Participate in HR initiatives, including employee engagement, performance management, policy implementation, and process improvements.<br> Prepare HR reports and metrics as required.<br> Identify opportunities to improve HR processes and enhance the employee experience.<br> Talent Acquisition (50%) Recruitment Manage the full recruitment lifecycle for positions across NetWitness and other Portfolio Companies operating in Egypt, from requisition approval through offer acceptance.<br> Partner with hiring managers across multiple Portfolio Companies to understand hiring needs and develop effective recruitment strategies.<br> Draft and post job advertisements across multiple recruitment platforms.<br> Source candidates through LinkedIn Recruiter, job boards, employee referrals, networking, and other sourcing channels.<br> Screen resumes, conduct initial interviews, and evaluate candidates against role requirements.<br> Coordinate interviews with hiring managers and ensure a positive candidate experience throughout the recruitment process.<br> Prepare and extend employment offers in partnership with the HR team.<br> Coordinate pre-employment checks and onboarding activities for new hires.<br> Build and maintain talent pipelines for future hiring needs.<br> Track recruitment metrics, including time-to-fill, source effectiveness, and hiring activity, and provide regular updates to management.<br> Hybrid work model with office presence in New Cairo.<br> Opportunity to play a key role in supporting NetWitness and other Portfolio Companies as they build and expand their operations in Egypt.<br> Exposure to a dynamic, fast-paced environment supporting multiple technology businesses within a global investment portfolio.<br> Career growth and professional development opportunities.<br> Competitive compensation and benefits package.<br> Bachelor's degree in Human Resources, Business Administration, or a related field.<br> 3–5 years of combined experience in Human Resources and Talent Acquisition.<br> Strong knowledge of Egyptian labor law and HR best practices.<br> Proven experience managing full-cycle recruitment across technical, sales, and corporate functions.<br> Experience working in a multinational or international organization is preferred.<br> Strong interviewing, sourcing, and stakeholder management skills.<br> Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.<br> Strong attention to detail and ability to handle confidential information with discretion.<br> Excellent written and verbal English communication skills are essential.<br> Ability to communicate confidently with employees, hiring managers, and senior leadership in a multinational environment.<br> Arabic language skills are considered an asset.<br> Proficiency with Microsoft Office, HRIS platforms, and Applicant Tracking Systems (ATS).<br></span> </div>

Company Overview GTCI Energy & Infrastructure is a growing company specializing in energy and infrastructure projects, delivering high-quality construction solutions through experienced teams and strong operational standards. The company is committed to supporting large-scale developments by maintaining efficient site operations and strong coordination between project teams. We are looking for Senior Planning Engineer to join our head office team in Heliopolis.<br>Responsibilities• Prepare delay analysis and projects EOT claims.• Prepare update, revised and recovery baseline schedules to reflect actual site progress and mitigation plans.• Responsible for resources allocation, loading and levelling as applicable.• Coordination with project manager for projects strategic targets.• Coordinating with different project disciplines to assure the validity of project schedules and awareness of risks.• Approve, Monitor, analyze and study subcontractors’ baseline and updated schedules and its impact on the project master baseline schedule.• Responsible to settle subcontractor’s performance indicators and highlight for performance deviations.• To participate and provide support for project cash flow & invoicing.<br>Qualifications• Bachelor’s degree in civil engineering.• Experience in Infrastructure and water tanks projects is a must.• 4-6 years of relevant experience.• Strong experience in Primavera.• Project Management Professional (PMP) is a plus.

<p>We are seeking a strategic and seasoned Senior Director of Human Resources to lead and elevate our people operations in Egypt. This is a pivotal leadership role for a results-driven HR executive who thrives on building high-performing teams, shaping organizational culture, and aligning HR strategy with global business objectives. As our Senior Director, you will partner directly with the executive leadership team to design and implement innovative HR programs that attract, retain, and develop world-class talent.</p><p><b>Key Responsibilities</b></p><p>Strategic Leadership:</p><ul><li>Develop and execute the HR strategy in alignment with the company s long-term growth roadmap.</li><li>Act as a trusted advisor to the C-suite on all people-related matters, organizational design, and workforce planning.</li><li>Lead, mentor, and scale the HR team to deliver exceptional service across the employee lifecycle.</li></ul><p>Talent Management &amp; Development:</p><ul><li>Drive a comprehensive talent acquisition strategy to attract senior and niche talent in a competitive market.</li><li>Oversee performance management, succession planning, and leadership development programs.</li><li>Foster a continuous learning culture through coaching, training, and career pathing initiatives.</li></ul><p>Employee Experience &amp; Culture:</p><ul><li>Champion employee engagement, diversity, equity, and inclusion (DEI) initiatives across the organization.</li><li>Design and manage competitive compensation and benefits packages that reflect market benchmarks (in USD).</li><li>Implement effective conflict resolution, disciplinary, and grievance procedures that ensure a positive work environment.</li></ul><p>Operational Excellence:</p><ul><li>Ensure full compliance with Egyptian labor law, tax regulations, and social insurance requirements.</li><li>Oversee HRIS systems, data analytics, and reporting to drive informed decision-making.</li><li>Manage budgets, vendor relationships, and HR audits with precision.</li></ul><p>Qualifications &amp; Requirements</p><p>Essential:</p><ul><li>Experience: Minimum 12 15 years of progressive HR experience, with at least 5 years in a senior leadership role (Director or above).</li><li>Education: Bachelor s degree in Human Resources, Business Administration, or related field. A Master s degree or SHRM/HRCI certification is a strong plus.</li><li>Industry Knowledge: Deep understanding of Egyptian labor law, social insurance, and immigration processes.</li><li>Strategic Agility: Proven track record of designing and implementing HR strategies that drive measurable business outcomes.</li><li>Communication: Exceptional verbal and written communication skills in both English and Arabic.</li><li>Leadership: Demonstrated ability to influence, negotiate, and build consensus across diverse stakeholder groups.</li><li>Tech Savvy: Proficiency with modern HRIS platforms (e.g., SAP SuccessFactors, Workday, or Oracle HCM) and advanced MS Excel skills.</li></ul><p>Preferred:</p><ul><li>Experience in multinational or fast-growing startups.</li><li>Background in HR transformation, digital HR, or change management.</li><li>Strong network in the Egyptian talent market.</li></ul><p>What We Offer (Benefits)</p><ul><li>Attractive USD Salary: Highly competitive base salary paid in USD, with annual performance reviews.</li><li>Comprehensive Health Coverage: Premium medical insurance for you and your immediate family (inpatient/outpatient, dental, and vision).</li><li>Annual Leave: 25 working days of paid vacation, plus public holidays.</li><li>Professional Growth: Annual budget for executive coaching, certifications, and international HR conferences.</li><li>Flexibility: Hybrid working arrangement (min. 3 days on-site in our Cairo office) with flexible hours.</li><li>Performance Bonus: Up to 20% annual bonus based on individual and company performance.</li><li>Relocation Support: If applicable, full relocation assistance and visa sponsorship for international candidates.</li><li>Other Perks: Mobile allowance, company laptop, gym membership, and a collaborative, modern office environment.</li></ul><p>Why Join Us?</p><p>This is not just an HR role it s an opportunity to shape the people strategy of a growing, forward-thinking organization. You will have direct influence on company culture, leadership development, and the overall employee experience. You will work with a diverse team of professionals who value innovation and impact, all while enjoying the vibrant professional landscape of Cairo. Ready to lead? Apply today and let s build the future together. We are an equal-opportunity employer and welcome applications from all qualified candidates regardless of gender, age, religion, or nationality.</p><p><strong>Desired Candidate Profile</strong></p><p>Essential:</p><ul><li>Experience: Minimum 12 15 years of progressive HR experience, with at least 5 years in a senior leadership role (Director or above).</li><li>Education: Bachelor s degree in Human Resources, Business Administration, or related field. A Master s degree or SHRM/HRCI certification is a strong plus.</li><li>Industry Knowledge: Deep understanding of Egyptian labor law, social insurance, and immigration processes.</li><li>Strategic Agility: Proven track record of designing and implementing HR strategies that drive measurable business outcomes.</li><li>Communication: Exceptional verbal and written communication skills in both English and Arabic.</li><li>Leadership: Demonstrated ability to influence, negotiate, and build consensus across diverse stakeholder groups.</li><li>Tech Savvy: Proficiency with modern HRIS platforms (e.g., SAP SuccessFactors, Workday, or Oracle HCM) and advanced MS Excel skills.</li></ul><p>Preferred:</p><ul><li>Experience in multinational or fast-growing startups.</li><li>Background in HR transformation, digital HR, or change management.</li><li>Strong network in the Egyptian talent market.</li></ul>

Job Title: Saa S Account Executive Job Description Join our dynamic team at WESAL CX , a leading provider of innovative CX solutions for the Genesys contact center, CRM, and software industries. We are dedicated to helping businesses in Egypt and Middle East enhance their customer experience and drive growth through cutting-edge technology. Position Overview:We are seeking a motivated and experienced Saa S Account Executive with a strong background in Saa S, contact centers, CRMs, or software solutions. The ideal candidate will be responsible for driving sales, building and maintaining client relationships, and achieving revenue targets. Key Responsibilities:>Sales Strategy & Execution: Develop and execute effective sales strategies to identify and close new business opportunities within the Saa S, contact center, CRM, or software solutions markets.>Client Relationship Management: Build and maintain strong, long-term relationships with clients, understanding their needs and ensuring customer satisfaction.>Market Research: Stay informed about industry trends, competitor activities, and market dynamics in Egypt and GCC to identify potential business opportunities.>Pipeline Management: Manage a robust sales pipeline, ensuring timely follow-up and closure of deals to meet or exceed sales targets.>Collaboration: Work closely with the marketing, product, and customer success teams to ensure seamless delivery of solutions and services to clients.>Negotiation & Closing: Lead contract negotiations, pricing discussions, and final deal closures, ensuring mutually beneficial agreements.>Reporting & Analysis: Provide regular sales reports, forecasts, and insights to the management team, using CRM tools to track and analyze performance. What We Offer:1-Competitive salary and commission structure.2-Comprehensive benefits package.3-Opportunities for career advancement within a growing company.4-Continuous learning and professional development opportunities.5-A collaborative and supportive work environment. Job Requirements• BSc degree in Computer Science or Business Administration• Proven work experience as account manager or account executive• 3-5 years of experience as Contact Centers Account Manager, CRMs, Saas Solutions.• Hands on experience in sales and an ability to deliver excellent customer experience• Knowledge of CRM applications and MS Office (MS Excel in particular)• Understanding of sales performance metrics• Excellent communication and negotiation skills• An ability to deliver projects and answer inquiries on time• Business acumen with a problem-solving attitude

<strong>Job Description<br><br></strong>Kraft Heinz is looking for <strong>AR &amp; trade investment Supervisor Africa &amp; Trading, this</strong> role will ideally lead Africa &amp; Trading customers (Export), Balance sheet reporting (BlackLine), and Support AR &amp; Trade Investment Manager with new projects or system enhancement.<br><br><strong>Responsibilities<br><br></strong><ul><li>Business partner with sales functions for both Africa &amp; Trading customer plus Affiliates. (30 Customers) </li><li>Work closely with the sales teams on aligning with company policies and procedures to drive performance excellence. </li><li>Ensure that all claims for Trade drives &amp; MT Incentives are accurately in line with the approved contract and approved according to the SOA. Plus ensure proof of performance process is in place. </li><li>Own the discussions with the distributors for collections/ settlement. </li><li>Conduct a quarterly reconciliation with the Distributors &amp; Follow up with AR for other customers. </li><li>Handle the contract management process with the sales team. </li><li>Assess the accruals needed and the related A&amp;M curve build-up and share it with AR and TI manager for approval along with the finance controller. </li><li>Ensure proper compliance and adherence to the AR and trade spend policies and procedures. </li><li>Conduct review for Trade drives and incentives claims received from the distributors. </li><li>Prepare the monthly D&amp;A actuals V.s Accrual and share &amp; investigate the result. </li><li>Follow up ageing &amp; collections with commercial and Africa &amp; Trading customers. </li><li>Share detailed aging with the action plan required with the commercial team &amp; all customers on weekly basis to accelerate collection. </li><li>Assist AR &amp; TS manager with monthly AR DEC presentation. </li><li>Work closely with the trade investment manager on the monthly cause of change and related commentaries. </li><li>Ensure that proper deep analysis is supported on monthly basis for the rout cause of P&amp;L movements </li><li>Intercompany Accounts Receivable responsibilities, by control and monitoring all cross charges with affiliates. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Education: Bachelor’s degree in finance or equivalent. (Qualified certificate would be preferred). </li><li>Work Experience: (Not less than 4 ) years of relevant experience. (FMCG would be preferred). </li><li>Language Knowledge: Arabic and English <br><br></li></ul><strong>Technical Skills<br><br></strong><ul><li>Agility &amp; enthusiasm </li><li>Passion for improving and a proactive nature </li><li>Complex Analytical skills </li><li>Ability to Simplify </li><li>Result driven <br><br></li></ul><strong>Soft Skills<br><br></strong><ul><li>Internal and External communications</li><li>Problem-solving </li><li>Teamwork </li><li>Creative thinking <br><br></li></ul>Location(s)<br><br>El Tagamoa El Khames Commercial Office<br><br><strong>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</strong><strong>.</strong>

<p>Conduct timely review and coordination of documents for in-house quality control.</p><p>Continuously monitors the drawings to ensure SDC systems and procedures implementation and</p><p>to control project program, construction cost and technical quality.</p><p>Responsible for preparing a complete coordinated final architectural set of drawings.</p><p>Responsible for reviewing and coordinating all drawings of all departments.</p><p>Conduct all necessary communication with SDC Jeddah team and make sure of availability of</p><p>information to Cairo PM and team members.</p><p>Report to Project Manager for regular evaluation of Architectural work to catch &amp; solve problems.</p><p>Report to Project Manager for any technical variation order.</p><p>Conduct timely review and coordination of documents for in-house quality control.</p><p>Assign &amp; Mentoring scope of architectural team and report to Project Manager.</p><p>Follow up &amp; Mentoring progress of architectural work.</p><p>To be familiar with his team members capabilities and to suggest training programs to</p><p>improve the staff performance.</p><p>Review and approve the technical quality of all work performed within the department.</p><p>Responsible for the annual evaluation for his team members.</p><p>Perform any task of his subordinates when necessary.</p><p>Act as (PM) in case of his/her absence.</p><p>Meet time schedule &amp; alert Project Manager to any problem effects on project program.</p><p>QUALIFICATIONS, SKILLS, AND ABILITIES</p><p>Knowledge of Auto CAD and Excel is a must; REVIT is preferable.</p><p>Knowledge of other software, such as: presentation &amp; animation software and M.S. Office</p><p>packages.</p><p>Excellent communication and team-player skills.</p><p>Ability to transfer knowledge to others in the design and preparation of drawings,</p><p>specifications and estimates to use in the course of design.</p><p>Ability to communicate clearly and effectively in oral and written form.</p><p>Ability to follow oral and written instructions and directives.</p><p>Ability of gathering, developing and applying modern technical details.</p><p>Ability to establish and maintain effective working relationships throughout the organization.</p><p>Interpersonal skills and the ability to work professionally with people at all levels.</p><p>Able to work under pressure with minimal supervision.</p><p>Able to follow up with technical information.</p><p>Knowledge of modern construction techniques and high tech. materials.</p><p>Capable of defining and meeting realistic timelines.</p><p>Continuous self-development and research.</p><p>Ability to listen with creative problem-solving skills.</p><p>Ability to understand the organization's goals, plans, objectives and workload priorities.</p><p>Ability to establish and maintain working relations with other Departments/Heads and</p><p>Subordinates.</p><p>Good English oral and written communication skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Senior Associate, Leasing | MAF Properties | Asset Management&nbsp;</p><br><br><p><br><strong>ROLE SUMMARY</strong><br>The position is responsible for working closely with the Senior Manager - Leasing to market new properties and manage existing ones in order to maximize the leasing opportunities and meet the corporate revenue targets at Majid Al Futtaim Properties.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Assist the Senior Manager Leasing in implementing Leasing Objectives. These objectives will outline the amount of space to be leased, the time frame required to lease and the target rental rate to be achieved, appropriate merchandise mix compatibility</li><li>Provide inputs to the Senior Manager Leasing for changes in the layout in order to maximize the leasing opportunities.</li><li>Maintain relationship with current and potential tenants, ensure enquiries are handled promptly and arrange site visits for potential tenants.</li><li>Assist in the preparation of the leasing agreements between the Company and the tenants, ensure completion of all documents and manage the renewal agreements as well.</li><li>Prepare regular leasing activity reports and the status of each negotiations held with potential tenants.</li><li>Work with the Senior Manager Leasing in liaising with Property Operations and for lease extension negotiations, finding where retail gaps exist and what retailers will best complement those already in the Centre.</li><li>Provide all necessary data / reports concerning to Lease Management as and when requested.</li><li>Maintain accurate filing of all Lease deals related information and agreement (both physical and on system e.g. Yardi / MRI and/or SharePoint etc.) so as to enable the team to refer the same with respect to rent collection / renewal / extension etc.,</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's degree in Commerce, Business Administration, or any relevant field.</li><li>Minimum 1 to 2 years of work experience in managing Lease activities preferably in a reputed Retail or Real Estate companies in GCC.</li><li>Very good English Level.</li><li>Excellent communication and&nbsp;<span>negotiation skills</span>.</li><li>Proficient in&nbsp;<span>Microsoft Office</span>.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <u>Job Description</u><p><span><span>Kraft Heinz is looking for </span></span><b><span>AR &amp; trade investment</span><span>Super</span><span>v</span><span>isor Africa &amp; Trading, this</span></b><span><span> role will ideally lead</span><span>Africa &amp; Trading customers</span><span>(</span><span>Export</span><span>), </span></span><span><span>Balance sheet reporting (BlackLine</span><span>), and </span></span><span><span>SupportAR &amp; Trade Investment Manager</span><span>with new projects or system</span><span>enhancement</span><span>.</span></span></p><br><br><p><b><span>Responsibilities&nbsp;</span></b></p><br><br><ul><li><p><span><span>Business partner with sales functions for both Africa &amp; Trading</span><span>customer</span><span>plus Affiliates.</span></span><b><span>(30 Customers)</span></b></p><br></li></ul><br><ul><li><p><span><span>Work closely with the sales teams on aligning with company policies and procedures to drive performance excellence.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure that all claims for Trade</span><span>drives</span><span>&amp; MT Incentives are accurately in line with the approved contract and approved according to the SOA.</span><span>Plus</span><span>ensure proof of performance process is in place.&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Own the discussions with the distributors for collections/ settlement.</span></span></p><br></li></ul><br><ul><li><p><span><span>Conduct a quarterly reconciliation with the Distributors &amp; Follow up with AR for other customers.</span></span></p><br></li></ul><br><ul><li><p><span><span>Handle the contract management process with the sales team.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assess the accruals needed and the related A&amp;M curve build-up and share it with</span><span>AR</span><span>and TI manager for approval along with the finance controller.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure proper compliance and adherence to the AR and</span><span>trade</span><span>spend policies and procedures.</span></span></p><br></li></ul><br><ul><li><p><span><span>Conduct review for Trade drives and</span><span>incentives</span><span>claims received from the distributors.</span></span></p><br></li></ul><br><ul><li><p><span><span>Prepare the monthly D&amp;A actuals V.s</span><span>Accrual</span><span>and share &amp; investigate the result.</span></span></p><br></li></ul><br><ul><li><p><span><span>Follow</span><span>up</span><span>ageing</span><span>&amp; collections with commercial and</span><span>Africa &amp; Trading customers</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Share detailed aging with the action plan required with the commercial team &amp;</span><span>all customers on</span><span>weekly</span><span>basis to accelerate collection.</span></span></p><br></li></ul><br><ul><li><p><span><span>Assist AR &amp; TS manager with monthly AR DEC</span><span>presentation</span><span>.</span></span></p><br></li></ul><br><ul><li><p><span><span>Work closely with the trade investment manager on the monthly cause of change and related commentaries.</span></span></p><br></li></ul><br><ul><li><p><span><span>Ensure that proper deep analysis is supported on monthly basis for the rout cause of P&amp;L movements&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Intercompany Accounts Receivable responsibilities, by</span><span>control</span><span>and</span><span>monitoring</span><span>all cross charges with affiliates.</span></span></p><br></li></ul><br><br><p><b><span>Qualifications&nbsp;</span></b></p><br><br><ul><li><p><b><span>Education</span><span>:</span></b><span><span>Bachelor’s degree in finance or equivalent.</span><span>(Qualified</span><span>certificate</span><span>would be preferred).</span></span></p><br></li></ul><br><ul><li><p><b><span>Work Experience</span><span>:</span></b><span><span>(</span><span>Not less than</span><span>4</span><span>)</span><span>years</span><span>of relevant experience</span><span>. (FMCG would be preferred).</span></span></p><br></li></ul><br><ul><li><p><b><span>Language Knowledge:</span></b><span><span>Arabic and English</span></span></p><br></li></ul><br><p><b><span>Technical Skills&nbsp;&nbsp;</span></b></p><br><br><ul><li><p><span><span>Agility &amp; enthusiasm</span></span></p><br></li></ul><br><ul><li><p><span><span>Passion for improving and</span><span>a</span><span>proactive nature</span></span></p><br></li></ul><br><ul><li><p><span><span>Complex Analytical skills&nbsp;</span></span></p><br></li></ul><br><ul><li><p><span><span>Ability to Simplify</span></span></p><br></li></ul><br><ul><li><p><span><span>Result driven</span></span></p><br></li></ul><br><p><b><span>Soft Skills&nbsp;</span></b></p><br><br><ul><li><p>Internal and External communications</p><br></li></ul><br><ul><li><p><span><span>Problem-solving</span></span></p><br></li></ul><br><ul><li><p><span><span>Teamwork</span></span></p><br></li></ul><br><ul><li><p><span><span>Creative thinking</span></span></p><br></li></ul><br><br><u>Location(s)</u>El Tagamoa El Khames Commercial Office<p><b>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority <span><span>Groups/Women/Veterans/Individuals</span></span> with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p><br> </div>

<p><strong>Job Summary</strong><br>We are looking for an experienced and results-driven <strong>Factory Manager</strong> to lead and manage the overall operations of our food manufacturing facility. The ideal candidate will have a strong background in food manufacturing, extensive leadership experience, and a proven track record of improving productivity, quality, efficiency, and operational performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Manage and oversee all day-to-day factory operations.</p></li><li><p>Ensure production plans and targets are achieved efficiently and on time.</p></li><li><p>Lead Production, Quality, Maintenance, Warehouse, and other factory functions.</p></li><li><p>Optimize production capacity, manpower, materials, and resources.</p></li><li><p>Monitor production costs and identify opportunities for cost reduction.</p></li><li><p>Ensure compliance with GMP, HACCP, Food Safety, Quality, and HSE standards.</p></li><li><p>Monitor product quality and ensure compliance with company standards.</p></li><li><p>Develop and monitor preventive maintenance plans with the Maintenance team.</p></li><li><p>Ensure efficient utilization of raw materials and minimize waste.</p></li><li><p>Monitor factory KPIs and prepare regular operational performance reports.</p></li><li><p>Drive continuous improvement and operational excellence initiatives.</p></li><li><p>Identify operational issues, conduct root-cause analysis, and implement corrective actions.</p></li><li><p>Ensure compliance with company policies, procedures, and regulatory requirements.</p></li><li><p>Develop, coach, and evaluate factory management and operational teams.</p></li><li><p>Coordinate effectively with Supply Chain, Commercial, Finance, HR, R&amp;D, and other departments.</p></li><li><p>Ensure a safe, disciplined, and productive working environment.</p></li></ul><h3><strong>Key Performance Indicators (KPIs)</strong></h3><ul><li><p>Achievement of production targets.</p></li><li><p>Production efficiency and overall equipment effectiveness (OEE).</p></li><li><p>Reduction of production waste and material losses.</p></li><li><p>Manufacturing cost reduction and cost efficiency.</p></li><li><p>Product quality and non-conformance rate.</p></li><li><p>Customer complaints related to production quality.</p></li><li><p>On-time production plan achievement.</p></li><li><p>Downtime and equipment availability.</p></li><li><p>Labor productivity.</p></li><li><p>GMP, Food Safety, and HSE compliance.</p></li><li><p>Audit performance and CAPA closure.</p></li><li><p>Inventory and raw material utilization efficiency.</p></li><li><p>Continuous improvement and cost-saving initiatives.</p></li><li><p>Employee productivity and team performance.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Engineering, Food Science, Agriculture, or a relevant field.</p></li><li><p><strong>Minimum 15 years of progressive experience in the Food Manufacturing industry is a MUST.</strong></p></li><li><p>Proven experience in a <strong>Factory Manager / Plant Manager / Operations Manager</strong> position.</p></li><li><p>Strong experience in managing large-scale food manufacturing operations.</p></li><li><p>Strong knowledge of <strong>GMP, HACCP, Food Safety, and Quality Management Systems</strong>.</p></li><li><p>Strong understanding of production planning, capacity utilization, cost control, and manufacturing processes.</p></li><li><p>Excellent leadership and people-management skills.</p></li><li><p>Strong analytical, decision-making, and problem-solving abilities.</p></li><li><p>Excellent communication and negotiation skills.</p></li><li><p>Ability to work under pressure and manage multiple priorities.</p></li><li><p>Strong knowledge of manufacturing KPIs and continuous improvement methodologies.</p></li><li><p>Good command of English.</p></li><li><p>Strong proficiency in Microsoft Office and ERP systems.</p></li></ul><p></p>

<ul><li><p>Develop contact with potential customers in the industry by cold calling, emailing or scheduling meetings in person.</p></li><li><p>Form new and continue existing relationships with companies in the customer database by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.</p></li><li><p>Maintain a strong understanding about product features and technical specifications to answer specific customer questions.</p></li><li><p>Present information about company offerings during trade shows or other large events to potential customers.</p></li><li><p>Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.</p></li><li><p>Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.</p></li><li><p>Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.</p></li><li><p>Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.</p></li><li><p>Build and maintain strong, long-lasting client relationships.</p></li><li><p>Negotiate contracts and close agreements to maximize profits.</p></li><li><p>Providing Training sessions for 8WORX’s clients.</p></li><li><p>Develop trusted advisor relationships with key accounts and customer stakeholders.</p></li><li><p>Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.</p></li><li><p>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.</p></li><li><p>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.</p></li><li><p>Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).</p></li><li><p>Prepare reports on account status.</p></li><li><p>Collaborate with sales team to identify and grow opportunities within territory.</p></li><li><p>Assist with challenging client requests or issue escalations as needed.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Excellent ability to communicate in writing or verbally.</p></li><li><p>Friendly and personable with others.</p></li><li><p>Proficiency with technology including basic computer operations.</p></li><li><p>Ability to meet goals, stay organized and maintain a positive attitude.</p></li><li><p>Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior</p></li><li><p>Account Manager or relevant role.</p></li><li><p>Proven work experience in software industry is a plus.</p></li><li><p>Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.</p></li><li><p>Solid experience with CRM software and MS Office (particularly MS Excel).</p></li><li><p>Experience delivering client-focused solutions to customer needs.</p></li><li><p>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.</p></li><li><p>Excellent listening, negotiation and presentation abilities.</p></li><li><p>Strong verbal and written communication skills.</p></li><li><p>BA/BS degree in Business Administration, Sales or relevant field.</p></li></ul><p></p>

Reports to: Director, Academic Advising Center<br>Purpose: Provides direct academic advising and support to undergraduate students, particularly those who are undeclared, ensuring that they understand The American University in Cairo’s (AUC) academic policies, program requirements, and procedures. The position ensures students register for courses accurately and make informed decisions about their academic paths. The role also includes maintaining accurate advising records, generating reports, and supporting the smooth operation of advising services during registration, orientation, and other key academic periods.<br>Responsibilities:Academic Advising and Student Guidance: Advise and guide undeclared students on academic requirements, major selection, and course registration in compliance with AUC policies. Provides inclusive advising and appropriate referrals for students with disabilities and other students with academic support needs, in coordination with specific campus offices. Registration and Scheduling Support: Assist newly admitted and ELI students with course selection and registration through Banner. Monitor students’ registration and academic performance to ensure compliance with their intended program paths. Provide coaching and support for students to ensure consistent application of advising policies and high-quality service across team. Student Data Management and Reporting: Prepare statistical reports on student enrollment trends, major intentions, and declaration acceptances. Maintain accurate advising records and data on student progress and declaration status. Orientation and Communication: Design and deliver academic orientation sessions for new students to explain AUC’s academic system, grading, and key regulations. Communicate effectively with students via email and ensure timely and accurate responses. Design and deliver advising communication plans and digital content to promote the Center's services. Administrative Coordination: Support the office’s daily operations, including coordination of advising publications and materials. Monitor office logistics during busy academic periods to ensure efficient service delivery. Serve as the first point of contact for student inquiries and provide accurate information and guidance. Process Improvement: Lead to advising business process improvement, such as the integration of new initiatives and student engagement, to optimize workflow. <br>Requirements:Minimum Education Requirements:Bachelor’s degree, preferably in business administration, management or any relevant field <br>Experience:5–8 years of experience in academic advising, registration, or student affairs.<br>Skills:Student Systems: Proficiency with Banner or other student information systems. Data Management: Ability to prepare statistical and progress reports. Advising Support: Strong understanding of academic requirements and institutional procedures. Communication: Excellent written and verbal communication in English and Arabic.<br>This position is open until September 6, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Position Overview The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) toidentify and suggest opportunities for improvement within the project&#39;s processes in order to help TPmeet our client’s expectations and increase our end user’s, OCEs and client’s satisfaction.<br>Key Responsibilities(may perform other duties as requested, not specifically addressed in this document) Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) iscrucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to thefollowing principles: Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts theysupervise or work closely with to prevent biased assessments. Objective Oversight: Ensure QA analysts do not have personal or professional relationships withthe Operations Customer Experts being evaluated. If this is the case, the evaluations must beperformed by another Quality Assurance Analyst. Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensureconsistent interpretation and application of evaluation criteria. Detailed Evaluations: QA analysts must clearly document the rationale for each score, providingspecific evidence from the call or interaction to support their assessments. Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performedby Operations Supervisors to verify accuracy, consistency, and adherence to established QAguidelines. This helps identify and correct potential biases or discrepancies in their assessments. Findings/identification that allow the improvement of OCEs - Operations Customer Experts andoperational results.<br> Consistency. Identify risks in the projects and suggest ways of internal control to mitigate the associated risks. Identify potential fraud and security-related issues: short calls, authentication, tools, sales,referrals. Provide valuable information about the project to the Quality Assurance Assistance Manager. Deliver productivity. Identify training needs. Reporting of nonconforming situations; End Customers support through calls (inbound andoutbound) and other channels (chat, email, click to call, back office...). Interaction with other departments in order to improve or maximize results. Be an active part in the processes of continuous improvement, proposing methods ofimprovement and innovation across the department and the company (producing fresh andimaginative ideas and solutions). Ensure all TP processes, procedures and policies are fulfilled.<br>Required Qualifications Education and specific Training: Bachelor’s degree or Graduate (preferentially). Fluency in English. Work Experience: two to five years of experience in Contact Center.<br>Soft Skills & Other Requirements Technical Skills Hiring Requirements: Working knowledge of Microsoft Office Suite (Excel, Word, Power Point). Understands contact center business and trends. Analytical skills and proactive reporting insights. Skills to be trained: Client Product Training; Use of production tools. Use of phone - email System. Use of BMS System. Competencies and specific skills: Achievement oriented. Communication skills. Customer oriented. Diversity orientation. Judgment.

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Closely deal with all requests, problems, and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li> <li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li> <li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</li> <li>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li> <li>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions, and problems, and find solutions to these.</li> <li>Write down any comments, requests, suggestions, and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</li> <li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and email them to all of the department managers.</li> <li>Identify the special days of guests such as birthdays, wedding anniversaries, etc., make the necessary organisation together with the related departments and monitor the organisation.</li> <li>Work in coordination with all departments and ensure the flow of necessary information.</li> <li>Take all special orders from guests such as birthday cakes, flowers, etc., inform the necessary departments and ensure that the order is delivered to the guest.</li> <li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication, etc. placed by guests are met as soon as possible.</li> <li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li> <li>Walk agency representatives and potential guests around the facility.</li> <li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li> <li>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</li> <li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li> <li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li> <li>Support hotel sales. Is authorised to sell charged services.</li> <li>Take part in the Emergency Response Teams.</li> <li>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</li> <li>Respond to guest inquiry forms and all written suggestions, complaints, etc.</li> <li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li> <li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li> <li>Take part in training programmes and departmental internal communication meetings.</li> <li>Due to being in direct contact with guests, must always look clean, neat, and fresh.</li> <li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out, etc.).</li> <li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li> <li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a high school diploma.</li> <li>Experience: At least 2 years of experience in the industry.</li> <li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French, or Russian.</li> <li>Courses and training: Prior attendance in seminars and trainings related to the job.</li> <li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).</li> <li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Collection Specialist ( Fluent English speaker) Department: Finance &amp; Collections Reporting To: General Manager Location: El Sheikh Zayed Job Summary We are seeking a proactive and detail-oriented Collection Specialist to manage accounts receivable, ensure timely collection of outstanding payments, and maintain strong relationships with clients.<br> The role requires excellent communication skills, a customer-focused approach, and the ability to handle collections professionally while preserving positive client relationships.<br> The ideal candidate should be fluent in English and capable of effectively communicating with clients regarding payments, account status, and issue resolution.<br> Key Responsibilities Collections &amp; Accounts Receivable * Follow up with clients regarding outstanding invoices and due payments.<br> * Ensure timely collection of receivables according to company policies.<br> * Monitor customer accounts and maintain accurate collection records.<br> * Reconcile account balances and resolve payment discrepancies.<br> * Prepare collection reports and aging analysis.<br> * Escalate overdue accounts when necessary and recommend appropriate actions.<br> Client Relationship Management * Build and maintain strong professional relationships with clients.<br> * Act as a point of contact for payment-related inquiries and concerns.<br> * Ensure a positive customer experience throughout the collection process.<br> * Handle client concerns and resolve issues in a professional manner.<br> * Conduct regular follow-ups to maintain client satisfaction and engagement.<br> * Coordinate with internal departments to address client requests and concerns.<br> Reporting &amp; Documentation * Maintain accurate records of client communications and payment activities.<br> * Prepare weekly and monthly collection performance reports.<br> * Monitor collection KPIs and identify areas for improvement.<br> * Ensure all documentation is properly maintained and updated.<br> Preferred Skills * Collections management * Client relationship management * Negotiation skills * Problem solving * Communication skills * Time management * Attention to detail * Reporting and data analysis * Social Insurance * Medical Insurance Work Conditions * Full-time * Office-based * Working hours as per company policy * Performance-driven environment * Regular client communication and follow-up required.<br> Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.<br> * 1–3 years of experience in Collections, Accounts Receivable, Customer Service, or Client Relations.<br> * Fluent English speaker (written and spoken).<br> * Strong communication and negotiation skills.<br> * Good knowledge of Microsoft Office applications, especially Excel.<br> * Ability to manage multiple accounts and prioritize tasks effectively.<br></span> </div>

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Assist management in screening CVs, conducting interviews and selecting new candidates hires using selection tools and systems. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Assist employees with internal and external transfer requests and procedures Monitor and assist managers/supervisors with hiring processes and issues Coordinate and conduct applicant reference checks, background checks, and social Insurance in accordance with company procedures. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete employment verification forms. Create and maintain new hire files and enter them into People Soft. Create new employee personnel file. Assist with orientation of new employees. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, applicant self-identification forms, department orientation check list). Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Create and type office correspondence using computer. Create and maintain filing systems. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: Bachelor`s degree Experience: At least 1 year of related work experience Foreign Language: Sufficient level of English to be able to write reports according to international standards. Courses and Training: Prior attendance in courses and seminars in the field. Computer Literacy: MS Office applications. Special Qualifications: Multi-Tasking, Time Management, Detail Orientation Planning and Organizing<br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.