Model Jobs in Egypt

Company Description Pediatric Assiut University Hospital is a leading academic medical center dedicated to providing specialized healthcare services to children and adolescents. The hospital combines clinical excellence with medical education and research, offering a collaborative environment for healthcare professionals to advance pediatric care. As part of a university system, the hospital emphasizes evidence-based practice, continuous learning, and multidisciplinary teamwork. Professionals joining the hospital can expect exposure to a wide range of pediatric conditions and access to ongoing professional development opportunities. Role Description The Senior Consultant Neurologist will provide advanced diagnostic and therapeutic care for pediatric patients with neurological disorders in both inpatient and outpatient settings. Responsibilities include conducting comprehensive neurological assessments, interpreting neuroimaging and electrophysiological studies, developing individualized management plans, and performing or supervising specialized procedures as appropriate. The role also involves leading multidisciplinary case discussions, mentoring junior medical staff and residents, contributing to clinical teaching, and participating in quality improvement and research initiatives. The Senior Consultant Neurologist will collaborate closely with other pediatric subspecialties to ensure coordinated care and clear communication with patients’ families. This is a full-time hybrid role based in Cairo, with primary on-site responsibilities at Pediatric Assiut University Hospital and some work-from-home duties, such as teleconsultations, documentation, and academic activities, as appropriate. Qualifications Advanced training and certification in pediatric neurology or neurology with substantial pediatric experience, along with a valid medical license and eligibility for consultant-level practice. Strong clinical expertise in diagnosing and managing a broad spectrum of pediatric neurological conditions, including epilepsy, neuromuscular disorders, developmental and neurogenetic conditions, and acute neurological emergencies. Proficiency in interpreting neurodiagnostic investigations, such as EEG, neuroimaging studies, and nerve conduction or EMG tests, and in integrating findings into comprehensive care plans. Demonstrated experience in leading multidisciplinary teams, supervising and mentoring junior physicians and allied health professionals, and contributing to structured teaching programs. Commitment to evidence-based practice, participation in clinical audits or research projects, and engagement with continuous professional development and academic activities. Excellent communication skills for interacting with children and families, providing clear explanations of diagnoses and treatment options, and collaborating effectively with colleagues across departments. Strong organizational and time-management abilities, including maintaining accurate medical records, coordinating follow-up care, and adapting to a hybrid work model with both on-site and remote responsibilities. Prior experience in a university or teaching hospital setting is highly desirable; familiarity with regional healthcare systems and pediatric subspecialty networks is an advantage.

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.<br><br>With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.<br><br>Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.<br><br>Job Description<br><br>Research, build, and price air itineraries in GDS — accurately, and with same-day turnaround Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking Process refunds, exchanges, and reissues accurately and in line with standard procedure Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution<br><br>Qualifications<br><br>GDS ticketing experience (ADX and/or Sabre) Airline fare and contract knowledge (published, net, and contract fares) Oral and written English fluency Proven ability to identify and communicate upsell opportunities in a consultative manner Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join<br><br>Job Description<br><br>About the role:<br><br>As a Sr. Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>Bachelor's degree is a must. Customer service experience is a plus.<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

The Facility Management Director is a senior leadership role responsible for the strategic direction, governance, and performance of all hard services across the company’s real estate portfolio. This includes Mechanical, Electrical, Plumbing (MEP), civil works, utilities, energy systems, and building fabric. The role ensures that all assets operate safely, efficiently, sustainably, and in full compliance with regulatory and operational standards. Reporting to the Operations Senior Director, the Director drives operational excellence, lifecycle asset optimization, cost efficiency, and continuous improvement across the FM hard services function.<br>Job Responsibilities:<br>Define and lead the hard services strategy across the FM arm, ensuring alignment with operational objectives, asset lifecycle plans, and long-term value creation. Oversee the performance, reliability, and compliance of all MEP systems, civil assets, utilities, and infrastructure across the real estate portfolio. Establish and enforce hard services governance frameworks, technical standards, policies, and procedures to ensure consistency, safety, and quality. Own the hard services operating model, including preventive, predictive, and corrective maintenance strategies to optimize system uptime and asset longevity. Lead Opex and Capex planning for hard services, ensuring effective budgeting, forecasting, cost control, and investment prioritization. Drive energy efficiency, sustainability, and ESG-related initiatives in coordination with relevant stakeholders, including utilities optimization and automation. Oversee vendor, contractor, and service provider performance, ensuring compliance with SLAs, contractual obligations, and risk management requirements. Partner with development, projects, and handover teams to ensure smooth transition of assets from construction to operations and readiness for occupancy. Act as the executive escalation point for critical technical incidents, system failures, and operational risks, ensuring timely and effective resolution. Develop and lead senior technical leadership teams, ensuring capability building, succession planning, and high-performance culture within hard services. Monitor regulatory changes, industry best practices, and emerging technologies to continuously enhance FM hard services delivery. In addition to any other tasks assigned by the direct manager<br>Job Requirements:<br>Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Civil Engineering, or a related engineering discipline. Minimum 5 years in a leadership role of progressive experience in facilities management, hard services, or building services within large-scale real estate portfolios. Proven experience managing multi-site assets, large teams, and multiple service providers in mixed-use, commercial, or residential environments. Expert-level technical knowledge of MEP systems, civil assets, utilities, building automation, and relevant regulatory standards. Strong strategic, financial, and operational leadership capabilities with full accountability for hard services performance. Excellent stakeholder management, communication, and decision-making skills. Proven ability to lead transformation, optimize asset performance, and drive continuous improvement at scale.

About the role Lead the establishment and day-to-day operations of the Daikin AME Shared Service Centre (SSC) in Cairo. Responsible for building the SSC from zero, hiring and developing the team, establishing governance and SLA frameworks, and delivering services to all affiliate markets (UAE, KSA, Qatar, Egypt) at agreed quality, timeliness, and cost targets.<br>How you will contribute Establish the SSC in Cairo from inception — recruit the founding team, set up the physical office, configure systems access, and build the operational infrastructure. Own the SSC profit and loss statement as a profit centre, managing costs, markup revenue, and financial performance against annual targets. Develop and maintain Service Level Agreements (SLAs) with all affiliate markets, ensuring service quality meets or exceeds agreed targets. Build and lead a high-performing team through recruitment, onboarding, training, performance management, and career development — with a focus on developing Egyptian fresh graduates into skilled shared services professionals. Establish and chair monthly Service Review Meetings with affiliate stakeholders to review SLA performance, address escalations, and agree on improvement actions. Design and implement the SSC governance framework including escalation matrices, decision rights, operating rhythms, and continuous improvement mechanisms. Manage the phased onboarding of services across two tracks — ensuring each process is transitioned safely with no disruption to business-as-usual operations. Report to senior leadership on SSC performance through monthly dashboards covering KPIs, SLA attainment, cost-to-serve, and capacity utilisation. Coordinate with HQ Function Heads (dotted line relationship) to ensure functional standards, process governance, and capability development are maintained. Drive continuous improvement and automation initiatives to enhance productivity, reduce cycle times, and improve service quality over time. Manage the relationship between the SSC and supported affiliates, ensuring governance alignment regardless of the operating model chosen. Serve as the escalation point for cross-function issues, SLA breaches, and policy exceptions that cannot be resolved at Team Leader level.<br>What you need to succeed Education: Bachelor’s degree in Business Administration, Finance, HR, Engineering, or related field. MBA or equivalent postgraduate qualification preferred. Experience: 8–12 years of progressive experience in shared services, business process outsourcing, or operations management. Minimum 3 years in a leadership role managing a team of 15+ people. Experience in a greenfield SSC setup is highly desirable. Language: English (fluent — business working language). Arabic (conversational minimum — required for stakeholder engagement across AME markets). Certifications: Lean Six Sigma Green/Black Belt, PMP, or ITIL certification is an advantage but not required. Location: Cairo, Egypt

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join<br><br>Job Description<br><br>About the role:<br><br>As a Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>Bachelor's degree is a must. Customer service experience is a plus.<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

Company Description RED | Real Estate Domain offers a modern, data-backed approach to real estate, serving buyers, developers, and sellers across key areas such as New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. The company follows an end-to-end methodology, combining industry expertise, technology, and curated value-added services to support informed decisions. Its customer-focused journey leverages statistics, first-hand market information, and digital tools to make property transactions faster and easier. RED maintains collaboration agreements with a wide network of reputable developers, including Palm Hills, Sodic, Hassan Allam, Mountain View, LMD, Emaar, Ora, Orascom, City Edge, Hyde Park, Tatweer Misr, Marakez, La Vista, MNHD, and Imkan, covering both residential and commercial projects. This strong developer network and data-driven model provide team members with robust resources to support clients effectively. Role Description The Senior Property Consultant is a full-time, on-site role based in Cairo, Egypt. In this position, the consultant guides clients through the entire property journey, from initial consultation and needs assessment to property selection, site visits, negotiation, and closing. Day-to-day activities include maintaining up-to-date knowledge of the real estate market, available inventory, and developer offerings; preparing and presenting tailored proposals; and ensuring that clients receive accurate, data-driven advice. The role involves building and managing a pipeline of prospects, following up on leads, conducting professional property tours, and collaborating with internal teams to deliver a seamless customer experience. The Senior Property Consultant is also expected to achieve sales targets, provide post-sale support, and uphold RED’s standards of transparency, integrity, and client satisfaction. Qualifications Strong consulting skills, including needs analysis, advisory capabilities, and solution-oriented thinking. Excellent communication abilities, both verbal and written, with confident presentation and negotiation skills. Proven customer service experience, demonstrating responsiveness, empathy, and relationship management. Solid sales skills, including lead generation, pipeline management, and closing techniques. Sound understanding of real estate markets, ideally with experience in Egyptian residential and commercial properties. Track record in property consulting or real estate brokerage, preferably in a senior or client-facing role. Ability to work on-site, manage field visits, and adapt to a fast-paced, target-driven environment. Proficiency in basic digital tools and CRM systems; familiarity with data-driven sales approaches is an advantage. Bachelor’s degree in Business, Marketing, Real Estate, or a related field, or equivalent practical experience. Fl

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day. JOB TITLEManager, Brand Marketing | MAF Properties | Asset Management Egypt ROLE SUMMARYThe Branding Manager is responsible for executing Asset Management Business Unit’s brand and communication strategy across all touchpoints, ensuring consistent visual identity, storytelling, and brand expression. The role focuses on translating strategic brand direction into creative executions that enhance brand equity, support leasing and commercial goals, and strengthen Majid Al Futtaim’s market leadership.<br>ROLE PROFILESupport in developing & Execute brand strategy, positioning, and marketing roadmap in alignment with priorities. Lead the social media strategy for the mall portfolio, driving footfall and tenant visibility through integrated content plans that highlight retail, F&B, entertainment, and seasonal activations. Adapt campaign frameworks, messaging territories, and brand narratives for localization across markets. Manage the execution of all campaigns, ensuring 360° integration and alignment with creative vision. Oversee production of brand collaterals, creative content, and toolkits for regional marketing teams. If needed work with creative and social media agencies to ensure timely and high-quality campaign briefing and delivery. Ensure consistency across all campaign touchpoints (in-mall, OOH, digital, PR, partnerships). Developing and implementing marketing strategies tailored to redevelopment projects. Maintain adherence to brand guidelines across all communication and marketing materials.<br>REQUIREMENTSBachelor’s degree in marketing, Communications, or Design.6–10 years of experience in branding or marketing communication roles within retail, real estate, or consumer industries. Proven track record in managing creative agencies and brand implementation. Excellent communication and organization skills.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description:</strong><br>NOK Human Capital is hiring an experienced Internal Auditor on behalf of a market-leading fertilizer producer with a strong presence in Egypt and a reputation for operational excellence, strong corporate governance, and adherence to international best practices.<br>As part of its continued commitment to strengthening risk management and internal controls, the company is expanding its Internal Audit function and is looking for a skilled professional to join its team in Cairo.<br>Reporting To<br>Internal Audit Manager<br>Department<br>Internal Audit<br>Job Purpose<br>The Internal Auditor will execute end-to-end internal audit engagements in accordance with the approved annual audit plan, ensuring timely, high-quality delivery while adhering to the Internal Audit Manual and applicable professional standards.<br>The role also supports enterprise risk assessment activities, contributes to the development of the annual audit plan, monitors the progress of audit engagements, and promotes the highest standards of professionalism, integrity, and ethics.<br>Key Responsibilities<br>Execute assigned audit engagements in accordance with the approved audit plan, scope, and timelines.<br>Support the development and execution of a risk-based internal audit plan covering operational, financial, and compliance activities.<br>Conduct risk assessments and contribute to the preparation of the annual audit plan.<br>Perform audits in line with the organization's Internal Audit Manual and professional auditing standards.<br>Prepare clear, concise, and analytical audit reports with practical, value-added recommendations.<br>Identify and escalate significant control deficiencies, compliance issues, governance concerns, and key risk exposures to Internal Audit Management.<br>Support consulting and advisory engagements related to governance, risk management, and internal controls.<br>Participate in special investigations and ad hoc audit assignments as required.<br>Follow up on management action plans and monitor the implementation of agreed corrective actions.<br>Assist in preparing Audit Committee presentations and internal management reports.<br>Build and maintain effective working relationships with stakeholders across all organizational levels.<br>Maintain continuous professional development and comply with continuing professional education requirements.<br>Education<br>Bachelor's or Master's degree in Accounting, Finance, Business Administration, Engineering, or a related field.<br>Professional certifications such as CIA, CPA, CFE, or CISA are considered a strong advantage.<br>Experience<br>5-7 years of experience in Internal Audit.<br>Proven ability to analyze business processes, assess risks, and prepare high-quality audit reports.<br>Strong understanding of internal audit methodologies, internal control frameworks, and governance best practices.<br>Technical Skills<br>Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.<br>Experience using audit management systems, data analytics, and audit tools for testing, analysis, and reporting.<br>Languages<br>Fluent written and spoken English is required.<br>Arabic is mandatory.<br>Working Conditions<br>Location: Nile City Towers, Cairo<br>Work Model: On-site<br>This version is formatted to match the standard used by multinational companies and Big Four firms, making it more attractive and easier to read for experienced Internal Audit professionals.<br> </div>

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Duties & Responsibilities:Business origination (through development of either existing relationships or prospects) to achieve budgets. Cross-selling of all the various business lines of CAE or the CA Group (Payroll, Corp. Credit Card, Private Banking, Online, referral) Prepare Credit proposals jointly with Financial Analysis Team (AFL, Renewals, memos) Maintain an active calling program with all calls being recorded in the CRM. Ensure that KYC's are properly maintained at all times. Ensure timely submission of annual reviews. Account Management in terms of “Marketing, Risk management, Cross selling, client requests”. Early identification and reporting of potential problematic accounts. If required, preparation of work out situation to be handled by the DAS unit. Focal Point for any compliance issue. At all times, maintain a good knowledge and understanding of CA's credit policy and procedures and CBE regulations. Handle day to day operations (transfers, LGs, LCs, FIBDCs, account opening) in coordination with CFMO<br> Qualifications:College degree, with preferably a finance background or Business Administration or Economics, in addition to a credit course. Minor preferred to be Accounting, Finance. Minimum 5+ years of Corporate Banking experience. Marketing and cross selling skills. Credit skills Interpersonal skills Negotiations skills Risk Assessment

Company Description RED | Real Estate Domain offers a modern, data-backed approach to real estate, serving buyers, developers, and sellers across key areas including New Cairo, New Capital, Sheikh Zayed, October, North Coast, Ain Sokhna, and the Red Sea. The company provides an end-to-end, customer-focused journey that combines industry experts’ advice with technology and selective value-added services. By leveraging first-hand market information and advanced applications, RED ensures real estate decisions are informed, faster, and easier. RED collaborates with a wide network of reputable developers such as Palm Hills, Sodic, Hassan Allam, Mountain View, LMD, Emaar, Ora, Orascom, City Edge, Hyde Park, Tatweer Misr, Marakez, La Vista, MNHD, and Imkan, covering both residential and commercial projects. This strong developer network and technology-enabled model create a dynamic environment for sales professionals to grow their careers.<br>Role Description The Real Estate Sales Agent (All Titles) role at RED is a full-time, on-site position based in Cairo, Egypt. The agent will manage the complete sales cycle, including prospecting new clients, conducting property tours, presenting suitable residential and commercial options, and negotiating offers. Daily tasks include building and maintaining a client portfolio, responding to inquiries, preparing and updating listings, and coordinating with developers and internal teams to ensure accurate information and timely follow-up. The role also involves advising clients using market data and RED’s technology tools, supporting them through contract processes, and maintaining high standards of customer service. Agents are expected to meet sales targets, report on activities, and represent RED professionally at meetings, events, and site visits.<br>Qualifications<br> Demonstrated experience in Real Estate Sales and general Real Estate activities, with a strong understanding of the local market. A valid Real Estate License (where applicable) and familiarity with relevant regulations and transaction processes. Proven Sales skills, including prospecting, negotiation, closing, and target achievement in a competitive environment. Strong Customer Service capabilities, with the ability to build trust, manage client expectations, and maintain long-term relationships. Effective communication and interpersonal skills, including clear verbal and written communication in English; Arabic proficiency is highly beneficial. Comfort using digital tools, CRM systems, and data-driven insights to support sales decisions and client presentations. High level of professionalism, integrity, and ethical conduct, with the ability to work on-site and in the field as required. Relevant education in Business, Marketing, Real Estate, or a related field is an advantage; prior experience with major developers or agencies is a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Creative Design Manager | MAF Retail | Retail Corporate Egypt<br><strong>ROLE SUMMARY</strong><br>The Design Manager will act as the de facto Creative Director for HyperMax — owning campaign strategy and creative output end-to-end, independently of the central CORP creative team. The primary focus is Tier 2–4 campaign creative: from ideation and concept development through to full execution. Leaflet production is part of the remit but secondary to campaign work. This person needs strong advertising instincts and design craft to turn ideas into standout campaign creative.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Own ideation and creative development for Tier 2–4 campaigns from concept through final execution</li><li>Translate campaign briefs and strategy into strong, on-brand creative direction and design</li><li>Partner with the Copy Writer on campaign line and messaging, taking the lead on creative/strategic direction while drawing on his support for copy and language</li><li>Direct junior designers in rolling out campaign assets across formats and channels, ensuring creative quality and consistency</li><li>Oversee leaflet and in-store communication production as a secondary, ongoing workstream</li><li>Maintain and enforce brand guidelines and visual consistency across all HyperMax markets</li><li>Operate independently as the senior creative voice for HyperMax, without day-to-day oversight from central CORP creative leadership</li><li>Act as the main point of contact for all HyperMax creative needs, reporting dotted to Khadeejah on campaign progress, capacity, and priorities</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>6+ years of experience in advertising/creative roles, with a strong portfolio of campaign work spanning ideation through execution (agency or in-house)</li><li>Proven ability to independently own campaign strategy and creative direction</li><li>Retail/FMCG campaign experience is a strong plus, given the account</li><li>Experience managing leaflet or catalog-style production is useful but secondary to campaign credentials</li><li>Good communication and presentation skills in English &amp; Arabic</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent 360 is hiring a Regional Sales Manager to lead business development and sales activities across Saudi Arabia , with additional opportunities across the GCC and Egypt.<br> The role will be responsible for driving the full sales cycle, from identifying and developing enterprise and government accounts to managing complex opportunities, negotiating contracts, and closing deals.<br> The position is based in Egypt with regular travel to KSA and the GCC.<br> Work Model: Hybrid Working Days: Sunday to Thursday Working Hours: 9:00 AM – 5:00 PM Location: Based in Egypt Travel: Regular travel to customer sites and business meetings across KSA and the GCC Compensation: Competitive base salary with performance-based commission linked to revenue and business development results.<br> Bachelor’s degree in Business, Information Technology, Engineering, or a related field .<br> 7+ years of experience in B2B technology, IT services, ERP, enterprise software, or digital transformation sales.<br> Proven experience in enterprise technology sales within the Saudi market – essential .<br> Demonstrated track record of selling to Saudi enterprises, government, or semi-government entities .<br> Proven ability to consistently achieve sales and revenue targets.<br> Strong understanding of enterprise sales cycles, RFPs, tenders, negotiations, and complex deal closing.<br> Strong business development, account management, and relationship-building skills.<br> Excellent communication, presentation, negotiation, and stakeholder management skills.<br> Excellent command of English; Arabic is a strong advantage .<br> Willingness and flexibility to travel regularly across KSA and the GCC .<br> Key Responsibilities Build, manage, and own the regional sales pipeline, with Saudi Arabia as the primary market.<br> Identify and develop new enterprise and government accounts through direct sales, referrals, partnerships, networking, and industry events.<br> Develop strong relationships with key decision-makers, stakeholders, and C-level executives.<br> Qualify, manage, and lead RFPs, tenders, and large-scale sales opportunities from initial discovery through contract signature.<br> Manage the complete sales cycle, including prospecting, requirement understanding, proposal development, negotiation, and closing.<br> Work closely with Presales, Consulting, and Delivery teams to develop competitive and tailored proposals.<br> Develop account strategies to maximize upselling, cross-selling, and long-term business opportunities.<br> Maintain accurate sales forecasts, pipeline reports, and opportunity tracking.<br> Achieve assigned revenue and business development targets.<br> Monitor market trends, competitor activities, and emerging opportunities within the Saudi ERP and digital transformation market.<br> What You’ll Sell Oracle Fusion Cloud ERP Oracle E-Business Suite (EBS) Oracle ERP Implementation Services Application Managed Services (AMS) Oracle &amp; Enterprise Integrations Cloud Solutions Data &amp; Analytics Digital Transformation Services</span> </div>

Company Description The SEKEM Group, founded in 1977, is a leading producer, processor, and marketer of organic and biodynamic groceries, dried foods, textiles, and natural pharmaceuticals in Egypt, the wider Arab region, and international markets. The Group operates as a holding company with several firms and an NGO branch, including the Society for Cultural Development in Egypt and the Egyptian Biodynamic Association. SEKEM’s business model connects economic success directly with social engagement, supporting scientific, cultural, and social initiatives that foster human development. Through the SEKEM Development Foundation, the Group runs a school, vocational training center, medical clinic, and promotes biodynamic farming via EBDA and COAE. With more than 2,000 team members and over 800 associated farms cultivating 6,500 acres, SEKEM is a national leader in herbal teas and is headquartered in Cairo, Egypt.<br>Role Description This is a full-time, on-site role based at SEKEM’s headquarters in Cairo, Egypt. The Fundraiser for the Agricultural NGO will focus on securing financial and in-kind support for SEKEM’s developmental, educational, and agricultural initiatives, particularly those connected to biodynamic farming and rural community development. Day-to-day tasks include identifying and researching potential donors and partners, drafting proposals and grant applications, preparing fundraising materials, and maintaining donor communications and reporting. The role will coordinate fundraising campaigns and events, collaborate closely with program and finance teams to align funding needs with project plans, and ensure accurate documentation and stewardship of donor relationships. The Fundraiser will also monitor funding trends in agriculture, sustainability, and education, and support strategic planning to expand SEKEM’s impact.<br>Qualifications<br> Demonstrated experience in fundraising, grant writing, or resource mobilization for NGOs, social enterprises, or development projects. Strong skills in proposal writing, donor communication, and storytelling tailored to institutional and individual donors. Ability to conduct research on funding opportunities, donor requirements, and trends in sustainable agriculture and community development. Competence in project planning, budgeting, and monitoring to align fundraising activities with program goals and financial targets. Excellent written and verbal communication skills in English; proficiency in Arabic is highly beneficial. Strong relationship-building skills and the ability to engage with diverse stakeholders, including local communities, international partners, and public institutions. Organizational and time-management skills, with the ability to handle multiple fundraising initiatives and meet deadlines. Understanding of or interest in organic and biodynamic agriculture, sustainability, education, and rural development. Bachelor’s degree in a relevant field such as Development Studies, Agriculture, Economics, Business, Communications, or related disciplines.

Connectalents ,is a leading Recruitment and HR Solutions company with operations in the UAE and Egypt, serving a diverse portfolio of clients across EMEA. We act as an all-in-one manpower solutions partner, supporting companies in scaling their teams through flexible hiring models. Our services cover direct hiring, remote workforce solutions, and tailored HR outsourcing offerings, including HRO, RPO, PEO, and EOR. With expertise across both technical and non-technical hiring, we enable our clients—from startups to multinational organizations to build high-performing teams efficiently and at scale. Job Summary We’re looking for a Junior and Senior Talent Acquisition Specialist. This role is ideal for someone who thrives in a fast-paced, performance-driven environment and enjoys working on diverse and challenging roles.<br>Key Responsibilities Recruitment Operations Manage full-cycle recruitment for multiple clients and positions. Source candidates using the right channels, right talent pools with the relevant way. Find the right candidates that matches client’s culture & technical requirements. Conduct screening, competency-based interviews, and candidate assessments. Schedule interviews and coordinate recruitment activities. Build pipelines for niche, technical, executive, and hard-to-fill roles. Ensure accurate reporting to stakeholders & line managers. Maintain excellent candidate experience throughout recruitment process. Client Management Work directly with clients to understand hiring requirements. Assess client culture, client requirements, map salaries, and draft JDs. Ensure client satisfaction rate is above 95%. Provide market insights and recruitment recommendations. Deliver high-quality candidate shortlists within agreed SLAs. Maintain a professional communication with clients to sustain & enhance client engagement. Talent Pipeline Management Maintain active candidate databases and talent communities. Develop proactive sourcing strategies for future hiring needs. Track recruitment progress through ATS systems.<br>Requirements Education Bachelor's degree in Human Resources, Business Administration, Psychology, or equivalent. Experience1–3 years of Talent Acquisition experience. Experience in agency recruitment or outsourcing environments preferred. Proven experience recruiting mid-level and senior-level positions. Technical Requirements End-to-end recruitment expertise. Advanced sourcing techniques:Linked In Recruiter Boolean Search Headhunting Networking Talent Mapping IT Recruitment Technical Recruitment Corporate Hiring Executive Search ATS experience. Core Competencies Candidate assessment. Negotiation skills. Employer branding support. Recruitment reporting. Account management. Client-facing communication.<br>What We Offer Hybrid Work Model: 3 days onsite & 2 days remote after onboarding. Commission-based scheme. Medical insurance coverage. Training allowance to support your professional development. Clear career growth path within a fast-growing organization. Marriage bonus. Child bonus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Senior Digital Marketing – Digital Growth Specialist to lead and execute our digital growth strategy across multiple channels.<br> The ideal candidate must have previous experience working in a Software company and a strong understanding of how to market technology products and generate qualified leads through digital channels.<br> This role requires someone who is both strategic and hands-on — capable of developing the overall digital marketing strategy while personally managing campaigns, content, SEO, paid advertising, and media buying.<br> *Responsibilities Develop and execute comprehensive digital marketing and growth strategies aligned with business objectives.<br> Plan and manage paid advertising campaigns across platforms such as Meta, Google Ads, LinkedIn, and other relevant channels.<br> Act as a Media Buyer, managing budgets, targeting, campaign setup, optimization, and performance.<br> Develop and execute SEO strategies to improve organic visibility, rankings, traffic, and qualified leads.<br> Lead the content strategy, including content planning, creation, distribution, and optimization across digital channels.<br> Analyze campaign and funnel performance and identify opportunities for growth and optimization.<br> Build and optimize customer acquisition funnels and landing pages.<br> Monitor KPIs such as CPL, CAC, ROAS, conversion rates, organic traffic, and lead quality.<br> Conduct market, competitor, audience, and keyword research.<br> Use analytics and performance data to make informed marketing decisions.<br> Collaborate with Sales, Product, Design, and other teams to ensure marketing activities support business growth.<br> Continuously test new channels, creatives, messaging, audiences, and growth opportunities.<br> Prepare regular performance reports with clear insights and actionable recommendations.<br> Working model : Remotely Working days : 5 days / week Days off : Friday &amp; Saturday Working hours : 9 AM : 6 PM 5+ years of experience in Digital Marketing / Growth Marketing.<br> Mandatory: Previous experience working in a Software, SaaS, or technology company.<br> Strong hands-on experience in Paid Ads and Media Buying .<br> Strong knowledge of SEO and organic growth strategies.<br> Proven experience developing and executing content strategies .<br> Strong experience in developing digital marketing and growth strategies .<br> Experience managing and optimizing significant advertising budgets.<br> Strong understanding of conversion funnels, lead generation, and customer acquisition.<br> Data-driven mindset with strong analytical and problem-solving skills.<br> Experience with tools such as Google Ads, Meta Ads Manager, Google Analytics, Google Search Console, and SEO tools .<br> Excellent communication and project management skills.<br> Ability to work independently and take ownership of digital growth initiatives.<br> Experience in B2B SaaS / B2B Software marketing .<br> Experience with LinkedIn Ads and B2B lead generation.<br> Experience with CRM and marketing automation platforms.<br> Strong understanding of performance marketing and growth hacking .<br> Experience working with sales teams and optimizing marketing campaigns based on lead quality and revenue.<br></span> </div>

Location: Egypt Work Model: Full-time, 100% Remote Future Opportunities: Jordan / Dubai About the Company We are a Jordan & Dubai-based AI Growth & Production company building AI-powered commercial advertising, creative content, performance marketing, and automation solutions for brands across the Middle East. We are building our initial team and looking for creative professionals who want to help shape the company from an early stage. The role starts fully remote, with potential future opportunities to work from Jordan or Dubai as the company grows. About the Role We are looking for an AI Creative Producer who can imagine, develop, and execute high-quality AI advertising concepts. The most important part of this role is not simply knowing AI tools. We need someone who can look at a product or brand and think:"What is a great advertising idea for this?"Then turn that idea into a beautiful, engaging, commercially strong AI advertisement. You will be expected to both:Create ideas + Execute ideas. You will work on AI commercials, product advertisements, social media ads, UGC-style content, visual concepts, and creative experiments for brands across the region. What You Will DoCreative Ideation Develop original advertising ideas for products, brands, and campaigns. Suggest creative concepts proactively, not only execute client briefs. Find interesting and unexpected ways to present products using AI. Build hooks, storylines, visual concepts, and advertising angles. Research trends, references, campaigns, and visual styles for inspiration. Turn simple product information into strong visual advertising ideas. Present creative concepts to the team and help choose the strongest direction. AI Commercial Production Execute AI-generated advertisements from concept to final delivery. Create cinematic product commercials using AI video and image generation. Produce product scenes, environments, characters, visual effects, and storytelling sequences. Create realistic and visually appealing AI content that can be used commercially. Develop UGC-style advertisements and social media creatives. Create multiple versions of the same concept for testing. Combine AI-generated content with editing, compositing, motion graphics, sound, and post-production. Maintain consistency in products, characters, scenes, lighting, and visual style. AI Tools & Experimentation Work with tools such as Veo, Runway, Kling, Midjourney, and other emerging AI platforms. Continuously experiment with new AI tools and production techniques. Build efficient workflows for turning ideas into finished advertisements quickly. Identify new AI capabilities that could create better or more commercially effective content. Performance Creative Work closely with the Performance Marketing team. Understand why certain creatives perform better than others. Develop new creative variations based on performance data. Create different hooks, openings, visual directions, offers, and storytelling approaches for testing. What We Are Looking For The ideal candidate is a combination of:Creative Thinker + AI Creator + Video Producer You should be able to:Come up with strong advertising ideas. Take inspiration from successful commercial work and transform it into original concepts. Execute those concepts using AI. Understand visual storytelling. Recognize what makes an advertisement visually attractive and commercially effective. Work independently from a simple brief. Improve an idea rather than simply follow instructions. Requirements Strong experience in AI-generated video and/or image production. Strong portfolio or showreel showing actual AI commercial work. Strong understanding of advertising and visual storytelling. Strong creative sense and attention to detail. Experience with AI video generation tools. Experience with video editing and post-production. Ability to develop concepts and execute them independently. Good English communication skills. Highly Preferred Commercial advertising experience. Product advertising experience. Experience creating social media ads. Motion graphics / compositing. AI UGC. AI avatars or virtual characters. AI voice and sound generation. Experience producing multiple creative variations for performance marketing. The Most Important Requirement We care more about what you can create than which AI tools you know. A candidate with exceptional creative thinking and a strong portfolio will stand out even if they are not experienced with every tool. We want someone who can receive a product and say:"I have three strong ideas for how we could advertise this."And then actually produce them. Growth Opportunity You will join the company at an early stage and work directly with the founding team. Potential career progression:AI Creative Producer → Senior AI Creative Producer → Creative Lead → AI Creative Director As the company grows, selected team members may have future opportunities to work from our operations in Jordan or Dubai. The initial position is 100% remote and full-time. How to Apply Please submit:CV / Linked In profile A direct link to your portfolio, showreel, or previous projects Links to your strongest AI-generated advertising or commercial projects3 strongest AI advertising projects Examples of commercial or product advertisements A short answer to this question:"Choose any product and describe one AI advertising concept you would create for it."Portfolio Requirement A portfolio or direct links to previous work are required for this position. Applications without examples of previous work may not be considered. Please make sure the submitted links are accessible and viewable without requesting access.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Sutherland</strong>&nbsp;is a global leader specializing in&nbsp;<strong>AI</strong>,&nbsp;<strong>automation</strong>,&nbsp;<strong>cloud engineering</strong>, and&nbsp;<strong>advanced analytics</strong>&nbsp;to drive&nbsp;<strong>digital transformation</strong>&nbsp;and provide scalable business solutions for top-tier brands worldwide.</p><br><p>With a strong emphasis on&nbsp;<strong>digital engineering services</strong>, we deliver&nbsp;<strong>innovative technologies</strong>&nbsp;and&nbsp;<strong>business process excellence</strong>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of&nbsp;<strong>363 independent inventions</strong>, including&nbsp;<strong>250 AI-based solutions</strong>&nbsp;with&nbsp;<strong>patents</strong>&nbsp;in key technologies that continuously enhance business operations and transform user experiences.</p><br><p>Sutherland’s cutting-edge solutions are delivered through a seamless&nbsp;<strong>"as-a-service" model</strong>, enabling rapid innovation and supporting sustainable business growth.</p><br><br>Job Description<br><ul><li>Research, build, and price air itineraries in GDS&nbsp;— accurately, and with same-day turnaround</li><li>Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently</li><li>Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones</li><li>Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking</li><li>Process refunds, exchanges, and reissues accurately and in line with standard procedure</li><li>Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly</li><li>Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary</li><li>Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests</li><li>Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports</li><li>Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution</li></ul><br>Qualifications<br><ul><li>GDS ticketing experience (ADX and/or Sabre)</li><li>Airline fare and contract knowledge (published, net, and contract fares)</li><li>Oral and written English fluency</li><li>Proven ability to identify and communicate upsell opportunities in a consultative manner</li><li>Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes</li><li>Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure</li><li>Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously</li><li>Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Sutherland</strong>&nbsp;is a global leader specializing in&nbsp;<strong>AI</strong>,&nbsp;<strong>automation</strong>,&nbsp;<strong>cloud engineering</strong>, and&nbsp;<strong>advanced analytics</strong>&nbsp;to drive&nbsp;<strong>digital transformation</strong>&nbsp;and provide scalable business solutions for top-tier brands worldwide.</p><br><p>With a strong emphasis on&nbsp;<strong>digital engineering services</strong>, we deliver&nbsp;<strong>innovative technologies</strong>&nbsp;and&nbsp;<strong>business process excellence</strong>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of&nbsp;<strong>363 independent inventions</strong>, including&nbsp;<strong>250 AI-based solutions</strong>&nbsp;with&nbsp;<strong>patents</strong>&nbsp;in key technologies that continuously enhance business operations and transform user experiences.</p><br><p>Sutherland’s cutting-edge solutions are delivered through a seamless&nbsp;<strong>"as-a-service" model</strong>, enabling rapid innovation and supporting sustainable business growth.</p><br><br>Job Description<br><ul><li>Research, build, and price air itineraries in GDS&nbsp;— accurately, and with same-day turnaround</li><li>Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently</li><li>Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones</li><li>Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking</li><li>Process refunds, exchanges, and reissues accurately and in line with standard procedure</li><li>Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly</li><li>Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary</li><li>Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests</li><li>Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports</li><li>Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution</li></ul><br>Qualifications<br><ul><li>GDS ticketing experience (ADX and/or Sabre)</li><li>Airline fare and contract knowledge (published, net, and contract fares)</li><li>Oral and written English fluency</li><li>Proven ability to identify and communicate upsell opportunities in a consultative manner</li><li>Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes</li><li>Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure</li><li>Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously</li><li>Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)</li></ul><br>Additional Information<br><p>All your information will be kept confidential according to EEO guidelines.</p><br><br><br> </div>

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Role Purpose:<br>The IT Quality Assurance Manager will be responsible for identifying gaps across IT and IT -related business processes within the bank, driving process enhancements, and ensuring alignment with IT governance standards, regulatory expectations, and internal control requirements. This role will focus on improving process efficiency, control effectiveness, ownership clarify, documentation quality, and performance measurement across key IT Processes, including incident, problem, change, vendor, demand, project delivery, business analysis, service transition and testing governance processes.<br>The role will work closely with IT Quality, PMO, Governance, IT Risk, Development, Operations, and other Process Owners to define improvement actions, establish KPIs, / KRIs, monitor progress, and support continual improvement across IT.<br>Key Responsibilities:<br>Process Gap Analysis: Assess current IT and IT-related business processes, identify inefficiencies, bottlenecks, unclear ownership, missing controls, documentation gaps, and recurring process issue and propose relevant improvements. Process Enhancement: Design and implement optimized workflows, process maps, RACI matrices, Control points escalation paths, templates, and standard operating procedures across incident, problem, change, vendor, demand, project, service transition, testing governance and business analysis management. Governance Alignment: Ensure all processes improvements adhere to IT governance frameworks, internal policies, and regulatory requirements, audit expectations, and relevant best practices such as ITIL, COBIT, ISO 20K, ISO 27k, PMI, and Agile. Project & PMO Process Engagement: Actively participate in demand and project delivery improvement initiatives, ensuring process improvements are embedded in PMO-governed delivery lifecycle stages, including demand intake, prioritization, project initiation, delivery governance, change control, testing readiness, service transition, and post-implementation review. Testing Process Improvement: Support improvement of testing-related processes, templates, entry/exit criteria, defect management workflow, UAT process, and testing governance in coordination with the IT Testing Control Manager, without owning testing execution, test approval, or testing sign-off. Stakeholder Collaboration: Work closely with IT Quality, Governance, PMO, IT Risk, Development, Operations, Testing, Vendor Management, and business stakeholders to align process improvements with organizational goals and operational priorities. Continuous Improvement: Establish and maintain a continual improvement register, define KPIs/KRIs, track improvement actions, monitor process effectiveness, and drive ongoing enhancements based on data, lessons learned, audit observations, incidents, and stakeholder feedback. Dashboarding & Reporting: Develop process improvement dashboards and management reports covering process health, improvement progress, overdue actions, recurring gaps, KPI/KRI trends, and benefits realization.<br>Required Skills & Competencies:<br>Strong background in IT process management, IT quality, governance, and continual improvement. Experience with incident, problem, change, vendor, demand, project delivery, testing governance, and business analysis management frameworks. Solid knowledge of project management methodologies (e.g., PMI, Agile, stage-gate governance, and project delivery lifecycle controls). Analytical mindset with ability to identify process gaps, control weaknesses, recurring issues, root causes, and improvement opportunities. Strong capability in designing process maps, RACIs, workflows, SOPs, KPIs, KRIs, dashboards, and improvement action plans. Excellent communication, facilitation, stakeholder management, and change management skills. Ability to work across multiple IT and business teams and drive organizational change. Strong follow-up discipline with the ability to track actions, challenge delays, and escalate blocked improvements when required.<br>Qualifications:<br>Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or related field (Master’s preferred). Professional certifications such as ITIL, PMP, or COBIT, Lean Six Sigma, ISO 20000, ISO 27001, or Business Process Management are highly desirable. Minimum 7–10 years of experience in IT governance, IT quality, IT service management, PMO governance, process improvement, or operational excellence roles. Banking or financial services experience is strongly preferred. Practical experience in process mapping, gap analysis, root cause analysis, dashboarding, KPI/KRI definition, and continual improvement tracking.