Microsoft Dynamics Jobs in Egypt

Sales &amp; Business Development<br><br><ul><li> DRS-SALES-POS-001 POS Software Sales Executive<br><br></li></ul><strong>Cairo, Egypt</strong><strong>Full Time</strong><strong>Hybrid</strong><strong>2-5 Years<br><br></strong>Apply Now →<br><br><strong>About The Role<br><br></strong>Delta Retail Solution is seeking a POS Software Sales Executive to develop new business opportunities and sell retail, Point of Sale and store technology solutions to customers.<br><br><strong>Responsibilities<br><br></strong>Identify and develop new POS and retail software sales opportunities.<br><br>Generate and qualify business leads.<br><br>Meet retail, supermarket, restaurant and enterprise customers.<br><br>Understand customer requirements and recommend suitable POS solutions.<br><br>Conduct or coordinate product demonstrations.<br><br>Prepare quotations and commercial proposals.<br><br>Follow up opportunities through the complete sales cycle.<br><br>Maintain customer relationships after the sale.<br><br>Coordinate with implementation and support teams.<br><br>Maintain an accurate sales pipeline and customer follow-up records.<br><br><strong>Requirements<br><br></strong>2+ years of B2B software or technology sales experience.<br><br>Good understanding of Point of Sale and retail operations.<br><br>Strong communication, negotiation and presentation skills.<br><br>Ability to understand customer business requirements.<br><br>Target-oriented and self-motivated.<br><br>Good Arabic and English communication skills.<br><br>Ability to prepare professional commercial proposals.<br><br>Nice to Have<br><br>Previous POS software sales experience.<br><br>Experience with supermarkets, retail chains, restaurants or hospitality.<br><br>Knowledge of Microsoft Dynamics RMS or Dynamics 365 Commerce.<br><br>Knowledge of POS hardware, barcode scanners and receipt printers.<br><br>Existing network of retail customers in Egypt or Saudi Arabia.<br><br>Position Overview<br><br><strong>Department</strong>Sales &amp; Business Development<br><br><strong>Location</strong>Cairo, Egypt<br><br><strong>Type</strong>Full Time<br><br><strong>Work Mode</strong>Hybrid<br><br><strong>Closing Date</strong>2026-10-21<br><br>Apply for this Position

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Accenture</b>&nbsp;</p><br><br><p>&nbsp;<br>Accenture is a leading solutions and global professional services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 779,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most AI-enabled, client-focused, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.&nbsp;</p><br><br><br><p><b>Accenture | Let there be change</b>&nbsp;</p><br><br><p>Across industries and around the world, we’re creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything</p><br><br><p><b>Role Overview</b><br>&nbsp;</p><br><br><p>As a<b>Dynamics 365 CRM Tester (Quality Engineer)</b>at Accenture, you will play a critical role in ensuring the highest quality of Dynamics 365 Customer Engagement (CE) solutions. You will be responsible for comprehensive testing, defect management, and continuous improvement of QA processes. Collaborating closely with developers and functional consultants, you will validate functional and non-functional requirements, support automation initiatives, and ensure the delivery of high-quality solutions aligned with Microsoft best practices.<br>&nbsp;</p><br><br><p><b>Key Responsibilities</b><br>&nbsp;</p><br><br><p><b>1. Testing</b></p><br><br><ul><li><p>Create, execute, and maintain test plans and test cases for Dynamics 365 CE applications, including Sales, Customer Service, and Marketing modules.</p><br><br></li><li><p>Perform functional, regression, integration, and performance testing to ensure solution quality.</p><br><br></li><li><p>Validate CRM customizations, such as Plugins, Workflows, PCF controls, and Power Platform components.</p><br><br></li></ul><p><b>2. Defect Management</b></p><br><br><ul><li><p>Identify, document, and track defects using tools like Azure DevOps or similar platforms.</p><br><br></li><li><p>Collaborate with development teams to ensure timely resolution of defects and issues.</p><br><br></li></ul><p><b>3. Quality Assurance</b></p><br><br><ul><li><p>Ensure all deliverables meet quality standards through rigorous testing and validation processes.</p><br><br></li><li><p>Participate in code reviews and provide feedback from a QA perspective to improve overall solution quality.</p><br><br></li></ul><p><b>4. Automation</b></p><br><br><ul><li><p>Implement and maintain automated test scripts using tools like Selenium, EasyRepro, or custom frameworks.</p><br><br></li><li><p>Integrate automated testing into CI/CD pipelines using Azure DevOps to streamline delivery processes.</p><br><br></li></ul><p><b>5. Documentation</b></p><br><br><ul><li><p>Maintain comprehensive documentation of test plans, test cases, defect reports, and test results to ensure traceability and knowledge sharing.</p><br><br></li></ul><br><p>#LI-EU</p><br><br><br> </div>

<p> <strong>WHAT S ON YOUR PLATE?</strong> </p> <ul> <li> <p>Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</p> </li> <li> <p>Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</p> </li> <li> <p>Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</p> </li> <li> <p>Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</p> </li> <li> <p>End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</p> </li> <li> <p>Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</p> </li> <li> <p>Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</p> </li> <li> <p>Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</p> </li> <li> <p>Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</p> </li> <li> <p>General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</p> </li> <li> <p>Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</p> </li> <li> <p>MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</p> </li> <li> <p>System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</p> </li> <li> <p>Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</p> </li> <li> <p>Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.Qualifications </p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>WHAT DID WE ORDER?</strong> </p> <ul> <li> <p>Bachelor s degree in accounting, Finance, Business Administration, or a related field.</p> </li> <li> <p>Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</p> </li> <li> <p>Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</p> </li> <li> <p>Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</p> </li> <li> <p>Proficient in Microsoft Excel and payroll reporting tools.</p> </li> <li> <p>Excellent analytical, communication, and organizational skills.</p> </li> <li> <p>High level of accuracy, confidentiality, and attention to detail.</p></li></ul>

<p> <strong>WHAT S ON YOUR PLATE?</strong> </p> <ul> <li> <p>Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</p> </li> <li> <p>Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</p> </li> <li> <p>Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</p> </li> <li> <p>Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</p> </li> <li> <p>End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</p> </li> <li> <p>Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</p> </li> <li> <p>Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</p> </li> <li> <p>Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</p> </li> <li> <p>Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</p> </li> <li> <p>General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</p> </li> <li> <p>Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</p> </li> <li> <p>MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</p> </li> <li> <p>System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</p> </li> <li> <p>Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</p> </li> <li> <p>Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>WHAT DID WE ORDER?</strong> </p> <ul> <li> <p>Bachelor s degree in accounting, Finance, Business Administration, or a related field.</p> </li> <li> <p>Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</p> </li> <li> <p>Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</p> </li> <li> <p>Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</p> </li> <li> <p>Proficient in Microsoft Excel and payroll reporting tools.</p> </li> <li> <p>Excellent analytical, communication, and organizational skills.</p> </li> <li> <p>High level of accuracy, confidentiality, and attention to detail.</p></li></ul>

<p>Role Purpose The CRM Senior Consultant is responsible for analyzing business requirements, designing, configuring, and implementing Customer Relationship Management (CRM) solutions that support sales, marketing, customer service, and field service processes. The role ensures CRM solutions are aligned with business objectives, enterprise architecture standards, data governance policies, and industry best practices. The CRM Consultant works closely with business stakeholders, solution architects, developers, and project managers to deliver scalable and user-centric CRM platforms.</p><h3>Job Profile CRM Solution Design &amp; Implementation</h3><p>Gather and analyze business requirements related to customer engagement, sales, service, and marketing. Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps. Configure CRM solutions, workflows, forms, dashboards, and business rules. Design and document functional specifications and user stories. Support integration with ERP, billing, contact center, and third-party systems. Participate in testing, deployment, and post-go-live support. Recommend process improvements and CRM optimization opportunities. Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed. Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms. Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement. CRM Solution Design &amp; Implementation Gather and analyze business requirements related to customer engagement, sales, service, and marketing. Assess CRM maturity and business processes: run discovery workshops, map customer journeys, and produce prioritized roadmaps. Configure CRM solutions, workflows, forms, dashboards, and business rules. Design and document functional specifications and user stories. Support integration with ERP, billing, contact center, and third-party systems. Participate in testing, deployment, and post-go-live support. Recommend process improvements and CRM optimization opportunities. Implementation and configuration: configure objects, workflows, automation, forms, and UI; develop customizations when needed. Integration and data migration: plan and execute migrations, ETL/ELT, and integrations with ERP, marketing automation, and analytics platforms. Change management and adoption: create training, run user acceptance testing, and drive adoption through role based enablement.</p><h3>Solution design and architecture:</h3><p>design CRM data models, integrations, and security/permission models aligned to business goals.</p><h3>Project Management:</h3><p>Estimate effort and support project planning activities. Deliver assigned workstreams within agreed scope, schedule, and quality targets. Maintain project documentation and configuration records. Support user acceptance testing and issue resolution. Proactively identify opportunities for continuous improvement in CRM delivery processes.</p><h3>Stakeholder Management:</h3><p>Collaborate with internal teams and customer stakeholders to ensure effective communication and teamwork. Support customer engagements, workshops, and technical discussions. Drive innovation by exploring and adopting modern data platform tools and methodologies.</p><h3>Risk Management:</h3><p>Identify and mitigate risks throughout the delivery lifecycle.</p><h3>Compliance &amp; Auditing:</h3><p>Ensure the CRM projects delivery aligns with the relevant regulations, compliance frameworks &amp; industry standards.</p><h3>Core competencies, knowledge and experience</h3><p>8 - 10 years of experience in CRM consulting and implementation. Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead). Experience gathering requirements and translating them into system designs. Knowledge of customer data management and CRM reporting. Strong analytical, communication, and facilitation skills. Experience working in Agile and project delivery environments. Excellent command of English</p><h3>Data quality &amp; governance:</h3><p>master data management, deduplication, consent management, and GDPR/PDPL awareness. Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management. Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication.</p><h3>Must have technical / professional qualifications :</h3><p>Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs. Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management. Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#). Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification. Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes. Strong SQL and data handling skills; familiarity with integration tools and middleware. Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence.</p><p>Not a perfect fit? Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><p><strong>Desired Candidate Profile</strong></p><h4>Core competencies, knowledge and experience</h4><p>8 - 10 years of experience in CRM consulting and implementation. Strong understanding of customer lifecycle processes (Lead-to-Cash, Service-to-Resolution, Marketing-to-Lead). Experience gathering requirements and translating them into system designs. Knowledge of customer data management and CRM reporting. Strong analytical, communication, and facilitation skills. Experience working in Agile and project delivery environments. Excellent command of English</p><h4>Data quality &amp; governance:</h4><p>master data management, deduplication, consent management, and GDPR/PDPL awareness. Project delivery: full lifecycle CRM implementations, agile delivery, UAT, and release management. Consulting skills: workshop facilitation, requirements elicitation, solution documentation, and client-facing communication.</p><h4>Must have technical / professional qualifications :</h4><p>Platform expertise: deep hands on experience with Odoo, Salesforce, Microsoft Dynamics 365, or HubSpot; ability to recommend the right platform for client needs. Functional domain knowledge: sales, service, marketing automation, customer service processes, and customer data management. Technical skills: strong data modeling, API/integration experience (REST/SOAP), familiarity with middleware (MuleSoft, Azure Logic Apps), and basic scripting (JavaScript, Apex, C#). Platform certification: at least one of Salesforce Administrator/Consultant, Microsoft Dynamics 365 / Odoo / Functional/Technical, or HubSpot Certification. Proven portfolio: case studies or references demonstrating CRM design, migration, and adoption outcomes. Strong SQL and data handling skills; familiarity with integration tools and middleware. Consulting skills: scoping, proposal writing, client workshops, and stakeholder influence.</p>

<ul><li><p>Process coting transactions into ERP system &#40;production, overheads, CAPEX&#41; and assure accurate allocation to cost centers or job orders.</p></li><li><p>Log and follow up all statistical records related to costs.</p></li><li><p>Prepare cost rollups and distributions according to policies and roles.</p></li><li><p>Process goods costing and make the required distribution transactions.</p></li><li><p>Monitors planting / manufacturing costs against budget.</p></li><li><p>Issue actual vs budget reports for cost centers and projects on regular basis.</p></li><li><p>Provide cost statements for production orders or projects.</p></li><li><p>Report abnormalities or risks with recommendations to section head.</p></li><li><p>Participate in developing and improve documentary cycle, procedures, and policies in the new ERP.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in accounting.</p></li><li><p>Experience in agricultural sector is preferable.</p></li><li><p>Ability to analyze and solve problems.</p></li><li><p>Excellent in Excel and analysis tools Like PBI.</p></li><li><p>Excellent organizational, communication, and analytical skills.</p></li><li><p>Strong knowledge of standard business software applications (MS. Dynamics is preferred).</p></li><li><p>Knowledge of cost control methods and techniques.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>Role Purpose</b> <br><p>Evaluate customer business needs and create the overall technical vision for a specific solution to a business problem whether computer systems, networks, hardware, and/or software.</p><br><br><br><b>Job Profile</b> <br><p>• Manage day-to-day business operations and ensure operational excellence.<br>• Coordinate with Sales, Finance, Supply Chain, Procurement, Legal, and Project Management teams.<br>• Identify process improvement opportunities and implement best practices.<br>• Support business planning, forecasting, and budgeting activities.<br>• Analyze operational data and provide recommendations to management.<br>• Ensure compliance with company policies, governance, and internal controls.<br>• Support commercial activities including quotations, approvals, business cases, and contract execution.<br>• Drive operational efficiency through automation and process optimization.<br>• Manage operational risks and resolve business issues proactively.<br>• Prepare presentations and business reviews.</p><br><br><br><b>Competencies and qualifications</b> <br><p>Core competencies, knowledge and experience:<br>• Strong analytical and problem-solving skills.<br>• Excellent communication and stakeholder management.<br>• Advanced Microsoft Excel and PowerPoint.<br>• Knowledge of ERP/CRM systems (SAP, Oracle, Salesforce, Microsoft Dynamics, etc.).<br>• Bachelor’s degree in Business Administration, Engineering, Finance, or a related field.<br>• 1–3 years of experience.</p><br> <p>Must have technical / professional qualifications:&nbsp;<br>• Advanced Microsoft Excel and PowerPoint.<br>• Knowledge of ERP/CRM systems (SAP, Oracle, Salesforce, Microsoft Dynamics, etc.).</p><br><br><br><b>Not a perfect fit?</b> <br><p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p><br><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>Role purpose</h4> <p>Evaluate customer business needs and create the overall technical vision for a specific solution to a business problem whether computer systems, networks, hardware, and/or software.</p> <h4>Job profile</h4> <ul> <li>Manage day-to-day business operations and ensure operational excellence.</li> <li>Coordinate with sales, finance, supply chain, procurement, legal, and project management teams.</li> <li>Identify process improvement opportunities and implement best practices.</li> <li>Support business planning, forecasting, and budgeting activities.</li> <li>Analyze operational data and provide recommendations to management.</li> <li>Ensure compliance with company policies, governance, and internal controls.</li> <li>Support commercial activities including quotations, approvals, business cases, and contract execution.</li> <li>Drive operational efficiency through automation and process optimization.</li> <li>Manage operational risks and resolve business issues proactively.</li> <li>Prepare presentations and business reviews.</li> </ul> <h4>Competencies and qualifications</h4> <p><strong>Core competencies, knowledge and experience:</strong></p> <ul> <li>Strong analytical and problem-solving skills.</li> <li>Excellent communication and stakeholder management.</li> <li>Advanced Microsoft Excel and PowerPoint.</li> <li>Knowledge of ERP/CRM systems (SAP, Oracle, Salesforce, Microsoft Dynamics, etc.).</li> <li>Bachelor’s degree in Business Administration, Engineering, Finance, or a related field.</li> <li>1–3 years of experience.</li> </ul> <p><strong>Must have technical / professional qualifications:</strong></p> <ul> <li>Advanced Microsoft Excel and PowerPoint.</li> <li>Knowledge of ERP/CRM systems (SAP, Oracle, Salesforce, Microsoft Dynamics, etc.).</li> </ul> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p></p><p></p>

Our client is a UK-based Microsoft Gold Partner specialising in the design and delivery of innovative digital solutions for the non-profit sector. Since 2000's, the company has been serving organisations of all sizes (membership bodies, charities, fundraisers, societies, colleges, and regulatory bodies). As part of its continued growth, the company is strengthening its technology team in Egypt. We are recruiting on its behalf a QA Engineer M/F, working remotely with ad hoc office visits.<br>Responsibilities:The QA Engineer is responsible for ensuring the quality, reliability, and performance of web applications and software platforms, with a strong emphasis on end-to-end testing, UI/UX validation, load testing, and Microsoft Dynamics 365 (D365) solutions. Working closely with developers, designers, business analysts, and project managers, the QA Engineer plays a central role in maintaining the highest standards of software quality across enterprise-grade systems. Key responsibilities include:<br>Test Planning & Web Application Testing Design, implement, and execute comprehensive test plans and test cases for websites and web applications, ensuring coverage of functionality, responsiveness, accessibility, and visual fidelity. Evaluate website behaviour under real-world scenarios, including cross-browser and cross-platform usage, network throttling, and mobile responsiveness. Perform end-to-end UI/UX testing, validating layout consistency, interactive elements, design responsiveness, and alignment with UX specifications across multiple browsers and devices.<br>Performance & Load Testing Conduct load, stress, and performance testing using industry-standard tools such as JMeter, Load Runner, Blaze Meter, or Gatling to assess scalability and system stability. Identify performance bottlenecks and collaborate with the development team to drive resolution and optimisation.<br>Microsoft Dynamics 365 QALead QA efforts for implementations and customisations of Microsoft Dynamics 365 (D365), ensuring all workflows, plugins, and integrations function as intended. Validate custom entities, business rules, and D365 integrations against functional and technical specifications.<br>Test Automation & Defect Management Develop and maintain automated test scripts using tools such as Selenium, Cypress, Playwright, or similar frameworks, including UI testing automation. Manage test data creation and conduct database validation using SQL. Identify, log, and track software defects in Azure Dev Ops, including clear and detailed documentation of UI/UX issues. Collaborate closely with developers, designers, business analysts, and project managers to clarify requirements and ensure thorough test coverage across all project phases.<br><br>Candidate Profile:Education & Location Degree in Computer Science, Software Engineering, or a related technical field; equivalent professional experience considered. Based in Egypt, with availability for ad hoc office visits for team meetings and company events. ISTQB or other relevant QA certification is a plus.<br>Experience & Technical Knowledge5+ years of hands-on QA experience in web application and website testing, with deep knowledge of functional, regression, smoke, usability, and exploratory testing methodologies. Strong UX/UI proficiency and proven experience in performance and load testing using tools such as JMeter, Load Runner, or equivalent. Solid knowledge of Microsoft Dynamics 365 (D365): workflows, custom entities, and integrations with experience in Azure Dev Ops, Power Platform, or Microsoft Dataverse as a strong asset. Hands-on experience with test automation frameworks and scripting languages (Python, Java Script, or C#), combined with familiarity with Agile/Scrum methodologies. Exposure to security testing, API testing (Postman, REST-assured), mobile testing, or a background in Saa S and customer-facing portals is a plus.<br>Skills & Personal Attributes Exceptional attention to detail with a structured, methodical approach to quality assurance. Strong analytical and problem-solving skills, with a proactive mindset for identifying and resolving quality issues. Excellent communication skills and ability to collaborate effectively across cross-functional teams. Comfortable working autonomously in a remote environment while maintaining close collaboration with the wider team. Passion for continuous learning and staying current with evolving testing tools, technologies, and best practices.

ABOUT Kijamii:Kijamii is an independent, award-winning advertising agency driven by innovation and culture, with a rich legacy of over 14 years, operating regionally with offices in Dubai, Cairo and Riyadh.<br>JOB PURPOSE: We are seeking a detail-oriented and proactive Senior Accountant to oversee the company's financial and accounting operations. This role is responsible for managing accounts payable and receivable, accruals, financial reporting, month-end and year-end closing activities, and ensuring compliance with financial and tax regulations. The Senior Accountant will partner with cross-functional teams to provide financial insights, support business decision-making, and drive continuous improvements across financial processes and controls. <br>RESPONSIBILITIES AND TASKS: Responsible for overseeing the financial operations of the company Verify, allocate, post and reconcile accounts payable and receivable Conducting monthly and year-end close processes, and ensuring compliance with financial regulations. The Senior Accountant will also collaborate with cross-functional teams and provide financial analysis and recommendations to support business decisions. Assist with tax audits and tax returns. Work together with financial and accounting managers to optimize financial operations. Verify, allocate, post and reconcile accruals.<br>JOB SPECIFICATIONS:Education Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Experience Minimum 3 years of accounting experience. Experience in the advertising or digital media industry is a plus.<br>Skills Strong knowledge of accounting and financial principles Verifying, allocating, posting and reconciling accounts payable and receivable Proficiency in accounting software (Preferred Microsoft dynamics 365) and MS Excel Attention to detail and accuracy in financial record-keeping Excellent analytical and problem-solving skills Ability to work independently and collaboratively in a team Excellent written and verbal communication skills Bachelor's degree in Accounting or Finance<br>This position is open until September, 30 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted.<br>“We thank all individuals who have expressed interest in working at Kijamii.”

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br><ul><li>Support daily treasury operations.</li><li>Assist with banking relationships and communicate with banks .</li><li>Prepare bank reconciliations.</li><li>Help manage bank KYC requirements and related documents.</li><li>Prepare payments.</li><li>Review collection receipts for individual and group .</li><li>Support internal and external audits by providing treasury reports, reconciliations, and supporting documents.</li><li>Learn treasury processes and support day-to-day operational task</li></ul><br><strong>Qualifications</strong><br><ul><li>Bachelor's degree in Finance, or a related field.</li><li>Fresh graduate or up to 1 year of experience.</li><li>Basic knowledge of cash management, bank reconciliations, and payment processing.</li><li>Good communication and coordination skills.</li><li>Strong attention to detail and accuracy.</li><li>Proficiency in Microsoft Excel and other MS Office tools</li></ul><br> </div>

Job Summary<br>The Cost Accountant is responsible for monitoring, analyzing, and controlling costs across the retail business to ensure accurate financial reporting and improved profitability. The role supports inventory valuation, cost analysis, budgeting, and margin optimization while ensuring compliance with accounting standards and company policies.<br>Key Responsibilities Prepare and maintain accurate product costing and inventory valuation. Monitor the cost of goods sold (COGS) and analyze variances against budgets and forecasts. Conduct inventory cost analysis and support periodic stock counts and reconciliations. Analyze product profitability, gross margins, and pricing to support commercial decisions. Prepare monthly cost reports and management dashboards. Assist in budgeting, forecasting, and cost control initiatives. Ensure accurate recording of inventory transactions in the ERP system. Work closely with Finance, Procurement, Supply Chain, and Retail Operations to improve cost efficiency. Identify cost-saving opportunities and recommend process improvements. Support internal and external audits by providing cost-related documentation and analysis. Ensure compliance with accounting standards and internal financial controls.<br>Qualifications Bachelor's degree in Accounting, Finance, or a related field.3–5 years of experience in cost accounting, preferably within the retail or FMCG sector. Strong understanding of inventory accounting, product costing, and financial reporting. Experience using ERP systems such as SAP, Oracle, or Microsoft Dynamics. Advanced proficiency in Microsoft Excel. Knowledge of IFRS and cost accounting principles is preferred. Professional certification (CMA, CPA, or equivalent) is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</p><br></li><li><p>Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</p><br></li><li><p>Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</p><br></li><li><p>Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</p><br></li><li><p>End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</p><br></li><li><p>Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</p><br></li><li><p>Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</p><br></li><li><p>Payroll Review: Audit&nbsp; payroll sheets and reports to ensure efficiency, accuracy, and compliance.</p><br></li><li><p>Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</p><br></li><li><p>General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</p><br></li><li><p>Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</p><br></li><li><p>MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</p><br></li><li><p>System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</p><br></li><li><p>Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</p><br></li><li><p>Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.</p><br></li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li><p>Bachelor’s degree in accounting, Finance, Business Administration, or a related field.</p><br></li><li><p>Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</p><br></li><li><p>Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</p><br></li><li><p>Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</p><br></li><li><p>Proficient in Microsoft Excel and payroll reporting tools.</p><br></li><li><p>Excellent analytical, communication, and organizational skills.</p><br></li><li><p>High level of accuracy, confidentiality, and attention to detail.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><br><ul><li><p>Employee Data Audit: Review and verify all newly onboarded and status-changed employees in the payroll system to ensure data accuracy and completeness.</p><br><br></li><li><p>Master Data Integrity: Audit and maintain employee master data to ensure accuracy in payroll details, personal information, bank accounts, and finance dimensions.</p><br><br></li><li><p>Compliance Management: Ensure payroll processing aligns with applicable Labor Law, Tax, and Social Security regulations, as well as company policies for each operating country. Implement any regulatory or policy changes in coordination with technical, functional, People Operations, and Legal teams.</p><br><br></li><li><p>Leave Administration: Review and post leave transactions accurately in the payroll system in coordination with HR.</p><br><br></li><li><p>End of Service (EOS): Maintain and update end-of-service records in accordance with company policy and legal requirements.</p><br><br></li><li><p>Payroll Processing: Review and validate all payroll transactions (including off-cycle and regular runs) processed by the team for accuracy and compliance.</p><br><br></li><li><p>Payments Management: Process off-cycle payroll payments through banking channels in line with agreed service level agreements (SLAs).</p><br><br></li><li><p>Payroll Review: Audit payroll sheets and reports to ensure efficiency, accuracy, and compliance.</p><br><br></li><li><p>Bank Uploads: Upload finalized payroll files to the bank platform for payment release following necessary approvals.</p><br><br></li><li><p>General Ledger Reconciliation: Reconcile payroll provision accounts monthly, identify variances, and make necessary adjustments.</p><br><br></li><li><p>Posting and Reporting: Post monthly payroll and leave provision entries in the payroll module.</p><br><br></li><li><p>MIS &amp; Analytics: Prepare and deliver monthly payroll reports, headcount movement analyses, and other required management information (MIS).</p><br><br></li><li><p>System Proficiency: Experienced on Microsoft Dynamics for payroll processing, reporting, and reconciliation activities, ensuring data accuracy and system compliance.</p><br><br></li><li><p>Audit Readiness: Support internal and external payroll audits by ensuring complete documentation, process transparency, and timely response to audit queries.</p><br><br></li><li><p>Process Improvement: Identify opportunities for payroll process enhancements and report recommendations to the supervisor for implementation.</p><br><br></li></ul><br>What you need to be successful<br><p><strong>WHAT DID WE ORDER?</strong></p><br><br><ul><li><p>Bachelor’s degree in accounting, Finance, Business Administration, or a related field.</p><br><br></li><li><p>Minimum 5 years of payroll experience, preferably within a multinational or regional organization.</p><br><br></li><li><p>Strong understanding of labor law, tax, and social insurance regulations in Egypt and/or MENA countries.</p><br><br></li><li><p>Working knowledge of ERP and payroll systems (Microsoft Dynamics and Workday).</p><br><br></li><li><p>Proficient in Microsoft Excel and payroll reporting tools.</p><br><br></li><li><p>Excellent analytical, communication, and organizational skills.</p><br><br></li><li><p>High level of accuracy, confidentiality, and attention to detail.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<ul><li><p>Process, verify, and record invoices and payments.</p></li><li><p>Reconcile AP transactions and resolve invoice discrepancies.</p></li><li><p>Manage vendor accounts and maintain accurate records.</p></li><li><p>Prepare payment runs and monthly AP reports.</p></li><li><p>Support month-end closing and audits.</p></li><li><p>Ensure timely payments and prevent overpayments.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in accounting or finance.</p></li><li><p>Proven Experience in <strong>Accounts Payable</strong>.</p></li><li><p><strong>Construction experience or manufacturing is a must.</strong></p></li><li><p>ERP experience; <strong>Microsoft Dynamics is preferred.</strong></p></li><li><p><strong>10th of Ramadan or Cairo residents is preferred.</strong></p></li><li><p>Good English.</p></li></ul><p></p>

<ul><li><p>Oversee the procurement of non-technical goods and services, such as office supplies, facilities management, and maintenance services (MRO).</p></li><li><p>Support corporate initiatives by implementing regional and global agreements at the plant level.</p></li><li><p>Identify cost-saving opportunities through competitive sourcing and effective negotiation for all categories of spend.</p></li><li><p>Identify, evaluate, and develop relationships with suppliers to ensure competitive pricing, quality, and reliable delivery.</p></li><li><p>Conduct the full procurement cycle, including creating RFQs, issuing purchase orders (POs), managing confirmations, tracking deliveries, and resolving invoice discrepancies.</p></li><li><p>Collaborate with internal stakeholders (production, planning, maintenance, and warehouse teams) to forecast material requirements and optimize inventory levels.</p></li><li><p>Monitor market trends and adjust sourcing strategies to meet demand and mitigate supply chain risks.</p></li><li><p>Ensure all procurement activities comply with company policies, industry regulations, and sustainability standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>Job Requirements</h3><p><strong>Education:</strong></p><ul><li><p>Bachelor’s degree in Engineering (Mechanical, Chemical, or Industrial), Supply Chain Management, Business Administration, or a related field.</p></li></ul><p><strong>Experience:</strong></p><ul><li><p>1 to 4 years of experience in a procurement or purchasing role.</p></li><li><p>Preferred: Experience in the Cement, Heavy Industry, or Manufacturing sector.</p></li></ul><p><strong>Essential Skills:</strong></p><ul><li><p><strong>Technical Knowledge:</strong> Strong understanding of procurement processes and ideally, familiarity with mechanical spare parts and industrial equipment.</p></li><li><p><strong>Negotiation:</strong> Excellent negotiation, communication, and interpersonal skills.</p></li><li><p><strong>Analytical:</strong> Strong analytical and problem-solving skills with the ability to make data-driven decisions and perform cost analysis.</p></li><li><p><strong>Systems:</strong> Proficiency in MS Office (especially Excel). Experience with ERP systems (Oracle, SAP, or MS Dynamics) is a significant plus.</p></li><li><p><strong>Organization:</strong> Excellent organizational and time management abilities to manage multiple priorities.</p></li><li><p><strong>Procurement Knowledge:</strong> General understanding of procurement best practices, contract management, and supplier evaluation.</p></li></ul><p></p>

<p>- Oversee the procurement of non-technical goods and services, such as office supplies, facilities management, and maintenance services (MRO).</p><p>- Support corporate initiatives by implementing regional and global agreements at the plant level.</p><p>- Identify cost-saving opportunities through competitive sourcing and effective negotiation for all categories of spend.</p><p>- Identify, evaluate, and develop relationships with suppliers to ensure competitive pricing, quality, and reliable delivery.</p><p>- Conduct the full procurement cycle, including creating RFQs, issuing purchase orders (POs), managing confirmations, tracking deliveries, and resolving invoice discrepancies.</p><p>- Collaborate with internal stakeholders (production, planning, maintenance, and warehouse teams) to forecast material requirements and optimize inventory levels.</p><p>- Monitor market trends and adjust sourcing strategies to meet demand and mitigate supply chain risks.</p><p>- Ensure all procurement activities comply with company policies, industry regulations, and sustainability standards.</p><p><strong>Requirements</strong></p><p><strong>Education:</strong></p><p>- Bachelor’s degree in Engineering (Mechanical, Chemical, or Industrial), Supply Chain Management, Business Administration, or a related field.</p><p>&nbsp;</p><p><strong>Experience:</strong></p><p>- 1 to 4 years of experience in a procurement or purchasing role.</p><p>- <strong>Preferred:</strong> Experience in the Cement, Heavy Industry, or Manufacturing sector.</p><p>&nbsp;</p><p><strong>Essential Skills:</strong></p><p>- <strong>Technical Knowledge:</strong> Strong understanding of procurement processes and ideally, familiarity with mechanical spare parts and industrial equipment.</p><p>- <strong>Negotiation:</strong> Excellent negotiation, communication, and interpersonal skills.</p><p>- <strong>Analytical:</strong> Strong analytical and problem-solving skills with the ability to make data-driven decisions and perform cost analysis.</p><p>- <strong>Systems:</strong> Proficiency in MS Office (especially Excel) . Experience with ERP systems (Oracle, SAP, or MS Dynamics) is a significant plus.</p><p>- <strong>Organization:</strong> Excellent organizational and time management abilities to manage multiple priorities.</p><p>- <strong>Procurement Knowledge:</strong> General understanding of procurement best practices, contract management, and supplier evaluation.</p><p></p>

<ul><li><p>Develop and manage material plans based on production schedules and customer requirements.</p></li><li><p>Monitor material availability and ensure timely procurement to avoid production delays.</p></li><li><p>Coordinate with Purchasing, Merchandising, Production, Warehouse, and Logistics teams.</p></li><li><p>Track inventory levels and optimize stock to minimize shortages and excess inventory.</p></li><li><p>Follow up on suppliers' deliveries and resolve material-related issues.</p></li><li><p>Prepare planning reports and analyze material consumption.</p></li><li><p>Support continuous improvement initiatives within the planning process.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Engineering, Supply Chain, Business Administration, or a related field.</p></li><li><p><strong>1–3 years of experience</strong> in Material Planning, preferably in the garment or textile manufacturing industry.</p></li><li><p>Strong knowledge of production planning and inventory management.</p></li><li><p>Excellent analytical and problem-solving skills.</p></li><li><p>Proficiency in Microsoft Excel and ERP systems (Microsoft Dynamics 365 is a plus).</p></li><li><p>Strong communication and coordination skills.</p></li><li><p>Good command of English.</p></li></ul><p></p>

<p><b>AP Accountant</b></p><p>What you will enjoy doing</p><p>Review, verify, and process supplier invoices accurately and on time.</p><p>Match invoices with purchase orders and goods received notes (three-way matching).</p><p>Prepare and process payments through bank transfers, checks, or other payment methods.</p><p>Reconcile vendor statements and resolve invoice discrepancies.</p><p>Maintain accurate accounts payable records and documentation.</p><p>Monitor accounts to ensure payments are made according to agreed terms.</p><p>Assist with month-end and year-end closing activities, including AP reconciliations and accruals.</p><p>Communicate with vendors to resolve payment inquiries and maintain positive relationships.</p><p>Ensure compliance with company policies, tax regulations, and accounting standards.</p><p>Support internal and external audits by providing required documentation.</p><p>Prepare AP reports and assist management with cash flow forecasting.</p><p>What makes you great</p><p>Bachelor's degree in Accounting, Finance, or a related field.</p><p>2– 4 years of practical experience in Accounts Payable or General Accounting; experience within a Shared Service Center environment is considered an advantage.</p><p>Good understanding of accounting principles, financial controls, and Accounts Payable best practices.</p><p>Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics 365 (D365), or similar ERP platforms.</p><p>Strong Microsoft Excel skills with the ability to analyze financial data efficiently.</p><p>Knowledge of VAT, withholding tax, and local tax regulations is an advantage.</p><p>Excellent analytical, organizational, and problem-solving skills with strong attention to detail.</p><p>High level of personal responsibility, integrity, and confidentiality.</p><p>Strong communication skills with the ability to build effective relationships with internal and external stakeholders.</p><p>Customer-oriented mindset with a proactive and hands-on approach to problem solving.</p><p>Ability to manage multiple priorities and work effectively under deadlines.</p><p>Very good English communication skills, both verbal and written.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>2 4 years of practical experience in Accounts Payable or General Accounting; experience within a Shared Service Center environment is considered an advantage.</li><li>Good understanding of accounting principles, financial controls, and Accounts Payable best practices.</li><li>Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics 365 (D365), or similar ERP platforms.</li><li>Strong Microsoft Excel skills with the ability to analyze financial data efficiently.</li><li>Knowledge of VAT, withholding tax, and local tax regulations is an advantage.</li><li>Excellent analytical, organizational, and problem-solving skills with strong attention to detail.</li><li>High level of personal responsibility, integrity, and confidentiality.</li><li>Strong communication skills with the ability to build effective relationships with internal and external stakeholders.</li><li>Customer-oriented mindset with a proactive and hands-on approach to problem solving.</li><li>Ability to manage multiple priorities and work effectively under deadlines.</li><li>Very good English communication skills, both verbal and written.</li></ul>

Job Summary We are looking for a Business Analyst to join our team and support the delivery of digital transformation and technology initiatives. The role will act as a bridge between business stakeholders, technical teams, and delivery teams, ensuring that business needs are clearly understood, documented, prioritized, and translated into actionable functional requirements. The Business Analyst will be responsible for gathering and analyzing business requirements, defining user stories and acceptance criteria, supporting backlog management, clarifying functional requirements, and coordinating with stakeholders throughout the delivery lifecycle. The ideal candidate should have strong analytical and communication skills, a customer-focused mindset, and practical experience working with digital platforms and modern Microsoft technologies, including Power Apps, Power Automate, Copilot Studio, Power BI, and Dynamics 365. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.<br><br>Key Responsibilities1. Business & Requirements Analysis Engage with business stakeholders to understand business needs, challenges, objectives, and expected outcomes. Conduct requirements-gathering sessions, workshops, interviews, and discussions with business and technical stakeholders. Analyze business processes and identify gaps, improvement opportunities, dependencies, and potential risks. Translate business needs into clear and structured functional requirements. Capture and document business requirements, functional requirements, user stories, acceptance criteria, and process flows. Ensure requirements are complete, consistent, feasible, and aligned with the agreed business objectives. Identify and clarify ambiguities, assumptions, dependencies, and potential conflicts in requirements. Support stakeholders in defining clear and measurable expected business outcomes.2. User Stories & Acceptance Criteria Create detailed and actionable user stories based on business requirements. Define clear acceptance criteria to ensure requirements are understood by both business and technical teams. Break down high-level requirements into manageable features, epics, and user stories where required. Work closely with Product Owners, developers, solution architects, QA teams, and other delivery stakeholders to validate requirements. Ensure user stories are ready for development and provide sufficient functional detail for delivery teams. Support refinement sessions and respond to functional questions throughout development.3. Stakeholder Management Act as the key communication link between business stakeholders and technical/delivery teams. Work with stakeholders to validate scope, priorities, requirements, and expected outcomes. Facilitate discussions between different stakeholders when requirements or priorities conflict. Manage expectations by clearly communicating requirements, dependencies, risks, and potential impacts. Demonstrate strong stakeholder empathy by understanding different business perspectives and translating them into practical solutions. Build effective working relationships with business users, project managers, product owners, developers, QA teams, and other project stakeholders.4. Backlog & Delivery Support Support Product Owners and delivery teams in maintaining and prioritizing the product/project backlog. Participate in backlog grooming and refinement sessions. Help ensure that backlog items are clearly defined, prioritized, and aligned with business objectives. Support sprint planning, reviews, demonstrations, and other Agile ceremonies where applicable. Track functional clarifications and ensure open questions are resolved in a timely manner. Identify dependencies between requirements, teams, systems, and releases. Support delivery teams throughout the implementation lifecycle by providing functional clarification when required.5. UAT & Quality Support Coordinate with business users and testing teams during User Acceptance Testing (UAT). Support the preparation and review of UAT scenarios and test cases. Ensure UAT scenarios are aligned with approved business requirements and acceptance criteria. Support business users in understanding expected system behavior. Analyze UAT findings and coordinate with technical teams to clarify and resolve functional issues. Validate delivered functionality against agreed requirements and acceptance criteria. Support defect triage and help determine whether reported issues are functional gaps, defects, or change requests.6. Digital & Technology Solutions Work on requirements related to digital platforms, customer-facing applications, and enterprise technology solutions. Support initiatives involving Microsoft Power Platform, including Power Apps and Power Automate. Support business requirements for Microsoft Copilot Studio and AI-powered chatbot capabilities. Work with teams delivering solutions using Dynamics 365 Sales and Dynamics 365 Customer Service. Understand and document requirements related to Dynamics 365 Customer Insights and customer experience solutions. Work with teams supporting mobile and web applications and ensure functional requirements address usability and customer experience. Collaborate with technical teams on requirements involving APIs and system integrations. Work with reporting and analytics teams on business requirements related to Power BI. Have an understanding of Sitecore and digital experience/content management platforms. Translate business requirements into functional specifications while maintaining a clear understanding of the technical context.7. Documentation & Process Management Maintain accurate and up-to-date business and functional documentation. Document business processes, functional flows, requirements, decisions, assumptions, and dependencies. Maintain requirement traceability from business needs through development, testing, and final delivery. Ensure documentation is stored and maintained using agreed tools and standards. Use Jira and Confluence effectively for requirements, backlog, documentation, and delivery tracking. Ensure key decisions and functional clarifications are properly documented and communicated to relevant stakeholders.<br>Requirements Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, Engineering, Business Administration, or a related discipline.3+ years of experience in Business Analysis, Functional Analysis, Product Analysis, or a similar role. Proven experience gathering, analyzing, and documenting business and functional requirements. Strong experience writing user stories and acceptance criteria. Experience working closely with business stakeholders and technical/delivery teams. Experience supporting UAT and functional validation. Experience working in Agile/Scrum environments. Practical experience with Jira and Confluence. Good understanding of digital applications, web/mobile solutions, and customer-facing platforms. Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate. Familiarity with Microsoft Copilot Studio and AI chatbot capabilities. Good understanding of Dynamics 365 Sales and/or Customer Service. Working knowledge of Power BI, APIs, integrations, and data flows. Knowledge or exposure to Sitecore and digital experience platforms is preferred. Strong ability to understand complex business requirements and translate them into clear functional requirements. Excellent written and verbal communication skills. Strong stakeholder management and collaboration skills. Ability to work effectively in a fast-paced, multi-stakeholder environment.<br>Skills & Qualifications Business Analysis Skills Requirements elicitation and analysis Business process analysis Functional requirements documentation User story creation Acceptance criteria definition Gap analysis Backlog management and refinement UAT coordination Functional clarification Requirement traceability Process mapping and documentation Soft Skills Excellent communication and presentation skills Strong analytical and problem-solving abilities Attention to detail Strong stakeholder management Customer and stakeholder empathy Prioritization and time management Ability to simplify complex requirements Strong collaboration and teamwork Proactive approach to identifying issues and dependencies Ability to manage multiple priorities Strong decision-making and critical-thinking skills<br>Preferred Qualifications The following would be considered an advantage:Experience working on large-scale digital transformation projects. Experience with government, public-sector, telecom, banking, or other complex enterprise environments. Experience working with Microsoft Dynamics 365 ecosystems. Experience with Power Platform and low-code/no-code solutions. Experience working on AI, chatbot, or Copilot-based solutions. Experience with customer experience and CRM platforms. Experience working with APIs and enterprise system integrations. Agile/Scrum certification or relevant Business Analysis certification such as IIBA/CBAP, PMI-PBA, or equivalent. Experience working with distributed or cross-functional delivery teams.