Kafalh Pharmacists Jobs - Cairo Egypt

<p><h4>We help the world run better</h4> <p>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p> <br> <p><strong>Do you like to help others?</strong> Hint – you actively listen to connect people with solutions<br> <strong>Do you like telling stories?</strong> Hint – from beginning to the end, people actively listen to you<br> <strong>Do you have a creative side?</strong> Hint – bringing a story visually to life is exciting for you<br> <strong>Do you like working on a team?</strong> Hint – you offer a point of view and collaborate well in a group<br> <strong>Do you wish you had more influence?</strong> Hint – you have domain expertise in finance and would love to show it off</p> <br> <p>If you relate to the above questions, you just might have a future as part of the Presales Solution Advisory organization!</p> <p>In Solution Advisory, we listen and get to know a customer’s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.</p> <p>That’s where <strong>YOU</strong> come in!</p> <br> <h4>The Team</h4> <p>We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do – help people, tell stories and connect opportunity to a solution with passion!</p> <br> <h4>The Role</h4> <p>The primary role of the Finance Solution Advisor is to focus on presenting the value of the SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management. This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C Suite and Office of the CFO.</p> <p>The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customer’s problem and is the right choice over other competitive offerings. During these cycles they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.</p> <p>The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practice.</p> <br> <h4>As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:</h4> <br> <p><strong>Deal Support:</strong></p> <ul> <li>Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li> <li>Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.</li> <li>In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li> <li>Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li> <li>Support RFI & RFP completion in support of customer proposals.</li> <li>Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li> <li>Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li> <li>Able to lead as a Solution Captain when deals require complex solutions across multiple LOBs to support a successful customer presentation or demo.</li> <li>Effectively leverage support teams who are there to support solution advisory success (Global/Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution Hubs, Deal Advisors, Solution Experience, Product Management).</li> </ul> <br> <p><strong>Demand Generation:</strong></p> <ul> <li>Support one-to-many sales and marketing events both on-site and virtually.</li> <li>Lead and support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li> <li>Collaborate with the sales team to identify whitespace opportunities at accounts.</li> </ul> <br> <p><strong>Solution Advisory Readiness:</strong></p> <ul> <li>Develop close relationships with market unit sales teams to promote effective sales methodologies.</li> <li>Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input and testing and training of peers.</li> <li>Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li> <li>While people might not use the word “Guru” out loud to describe you, it is what they will be thinking!</li> </ul> <br> <h4>Qualifications and experience – do yours line up?</h4> <p>Hint: you don’t have to be an expert in everything and it’s okay if you haven’t had a Presales role in the past. If what you’ve read so far excites you, we want to talk!</p> <br> <p><strong>Experience:</strong></p> <ul> <li>5+ years of experience in SAP Finance implementation or relevant Finance/Accounting role.</li> <li>Experience in one or more of the following functional areas: Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management, Enterprise Risk and Management.</li> <li>Experience in Finance operations is a plus.</li> <li>Demonstrates 5-7 successful engagements implementing Financial Solutions.</li> <li>Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus.</li> <li>Public accounting or internal audit experience is a plus.</li> <li>Experience in sales and sales processes.</li> <li>3-5 years of presales experience preferred.</li> <li>Excellent presentation and communication skills.</li> <li>English: proficient.</li> <li>Business level local language: expert.</li> </ul> <br> <p><strong>Education:</strong></p> <ul> <li>Bachelor equivalent: minimum requirement.</li> <li>Master equivalent: preferred MBA.</li> <li>Certified in SAP finance-related solutions is highly recommended.</li> </ul> <br> <h4>Bring out your best</h4> <p>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.</p> <br> <h4>We win with inclusion</h4> <p>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.</p> <p>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.</p></p><p></p>

Employer Overview:A leading systems integration and critical infrastructure organization delivering complex solutions across telecom, technology, cybersecurity, physical security, smart cities, buildings, and transport systems. The Group operates across multiple entities and manages large-scale, project-based operations requiring reliable procurement, logistics, and supply chain execution.<br>Job Summary:The Supply Chain Director will lead the Group-level Supply Chain, Procurement, Logistics, Warehousing, and Subcontractor Management functions. The role will ensure a reliable, cost-effective, and compliant flow of materials and services to support project delivery across multiple business entities.<br>Key Responsibilities:Develop and lead the Group-wide supply chain strategy, standardizing procurement processes across multiple entities and business units. Lead the sourcing and purchasing of materials, equipment, and services, including RFQs, BOQs, supplier negotiations, and commercial evaluations. Oversee end-to-end logistics operations, including freight forwarding, shipping, warehousing, and inbound/outbound material movement. Manage import operations and customs clearance, ensuring compliance with Egyptian regulations, documentation requirements, duties, taxes, and customs procedures. Lead subcontractor procurement and management, including sourcing, qualification, contracting, mobilization, and performance monitoring. Develop and maintain supplier and subcontractor evaluation frameworks, including qualification criteria, scorecards, vendor ratings, and periodic performance reviews. Oversee inventory management, warehousing, and logistics planning to ensure materials are available in line with project and field requirements. Negotiate framework agreements, pricing, payment terms, and commercial conditions with key suppliers, subcontractors, and logistics providers. Ensure procurement activities comply with company policies, contractual requirements, and applicable Egyptian import and customs regulations. Collaborate with Finance and project teams on payment terms, Letters of Guarantee, supplier payment cycles, tender pricing, project costing, and supply chain risk assessment.<br>Qualifications:Bachelor’s degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field. Professional certification such as CIPS, CSCP (APICS), or an equivalent supply chain/procurement qualification is preferred. Training or practical knowledge of Egyptian customs regulations and import compliance is a strong advantage. Minimum 15 years of progressive experience in Supply Chain, Procurement, Logistics, or related functions. Proven experience within telecom, technology, systems integration, infrastructure, or a comparable project-driven industry. Strong experience in project-based and BOQ-driven procurement. Proven experience managing end-to-end logistics, including freight forwarding, shipping, warehousing, and material flow. Hands-on experience managing imports and customs clearance in Egypt, including documentation, duties/taxes, bonded zones, clearing agents, and customs authorities. Proven experience sourcing, contracting, and managing subcontractors, particularly civil works, HDD, installation crews, or similar infrastructure services. Experience developing and implementing supplier and subcontractor evaluation frameworks. Experience managing procurement across multiple business units or legal entities is strongly preferred. Excellent negotiation and commercial communication skills. Strong stakeholder management and relationship-building abilities. Structured and data-driven approach to decision-making. Strong problem-solving and risk-management capabilities. Ability to manage multiple projects and competing priorities effectively. Strategic sourcing and procurement management. BOQ-based procurement and RFQ management. Supplier and subcontractor qualification and evaluation. Contract and commercial negotiation. Import, customs, and trade compliance. Freight forwarding and logistics management. Inventory and warehouse management. Subcontractor procurement and performance management. Supply chain cost analysis and optimization. Knowledge of Letters of Guarantee, supplier payment terms, and procurement-related financial processes. Proficiency in ERP systems, preferably Odoo or similar platforms. Strong Microsoft Office skills, particularly Excel for cost analysis, vendor evaluation, and reporting. Ability to prepare procurement, inventory, supplier performance, and logistics reports. Fluent Arabic and English, both spoken and written. Strong ability to communicate formally with suppliers, subcontractors, freight agents, customs authorities, and internal stakeholders. Ability to build and standardize supply chain processes across multiple Group entities. Ability to manage complex, project-driven procurement and logistics operations. Ability to negotiate favorable pricing, payment terms, contracts, and lead times. Ability to ensure timely material availability while maintaining cost and inventory controls. Ability to manage customs and import-related requirements effectively. Ability to assess and mitigate supply chain, vendor, logistics, and procurement risks. Ability to work closely with senior management, Finance, Project Management, Engineering, and Operations teams.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time OPC Leader in Cairo, Alexandria, Belbes, or 10th of Ramadan we re looking for? Your future role Take on a new challenge and apply your construction coordination expertise in a cutting-edge field. You ll work alongside a collaborative, solution-driven, and progress-oriented team. You'll help shape the success of multiple rail projects by ensuring seamless site coordination and effective execution of installation activities. Day-to-day, you ll work closely with cross-functional teams, including customers, civil partners, and contractors, lead site handovers, and oversee permits to work for installation fronts, among other responsibilities. You ll specifically take care of monitoring and reporting site progress for four major projects, but also lead coordination meetings and ensure compliance with EHS (Environmental, Health, and Safety) requirements. We ll look to you for: • Monitoring and reporting site progress for indoor and outdoor scopes • Leading site and area handovers • Coordinating with customers, civil partners, and other stakeholders • Managing permits to work for installation fronts • Collaborating with your team on the preparation and review of installation documents • Ensuring contractors have the right tools, materials, and training for installation • Reporting progress and identifying risks or issues to the Green Field Manager • Preparing claims with contracts management • Creating site reports and tracking KPIs • Managing NCRs (Non-Conformance Reports) and punch lists as needed • Recording data in designated tools and ensuring compliance with local site rules • Enforcing EHS requirements and reporting incidents All about you We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role: • B.Sc. in Engineering • 9-15 years of proven working experience in construction coordination within railway projects • Strong knowledge of installation methods and tools • Proactive, solution-oriented, and progress-driven mindset • Effective communication and diplomacy skills • Ability to lead non-reporting teams and manage conflicts or crises • Fluency in Arabic and English • Flexibility to work day and/or night shifts based on project needs • Willingness to work across multiple site locations in Cairo, Alexandria, Belbes, and 10th of Ramadan • Agile, inclusive, and responsible approach to work • Openness to learning new skills Things you ll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also: • Enjoy stability, challenges, and a long-term career free from boring daily routines • Work with new security standards for rail signalling • Collaborate with transverse teams and helpful colleagues • Contribute to innovative projects that shape the future of mobility • Utilise our flexible and inclusive working environment • Steer your career in whatever direction you choose across functions and countries • Benefit from our investment in your development, through award-winning learning • Progress towards senior leadership or project management roles You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Important to note As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone. Job Segment: Project Manager, Technology</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>B.Sc. in Engineering</b></p><p>9-15 years of proven working experience in construction coordination within railway projects</p><p>Strong knowledge of installation methods and tools</p><p>Proactive, solution-oriented, and progress-driven mindset</p><p>Effective communication and diplomacy skills</p><p>Ability to lead non-reporting teams and manage conflicts or crises</p><p>Fluency in Arabic and English</p><p>Flexibility to work day and/or night shifts based on project needs</p><p>Willingness to work across multiple site locations in Cairo, Alexandria, Belbes, and 10th of Ramadan</p><p>Agile, inclusive, and responsible approach to work</p><p>Openness to learning new skills</p><p></p></section>

<p><h4>Join us<\/h4>\n<p>At Vodafone, weu2019re not just shaping the future of connectivity for our customers u2013 weu2019re shaping the future for everyone who joins our team. When you work with us, youu2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.<\/p>\n\n<h4>Role purpose<\/h4>\n<p>To design a unified, scalable, and secure data blueprint in conjunction with the tech group to integrate scattered network and business data. This role ensures that all data projects align with the business vision while maintaining a unified standard across all departments to avoid data silos.<\/p>\n\n<h4>Role profile<\/h4>\n<p><strong>Technology stack ownership and alignment with data group technology:<\/strong> Lead the evaluation and selection of all data tools and ensure group approval for these tools (e.g., choosing the data virtualization tools, choosing the cloud provider, or the data lake technology). Also responsible for reporting to the group architecture maturity index and initiating any project to meet it.<\/p>\n<p><strong>Enterprise data transformation:<\/strong> Assess current and planned architecture and identify gaps towards trustworthy data and work on high-level design for these projects to ensure engagement of business and governance u2013 during the project, the principal architect will be responsible for ensuring that objectives and KPIs are achieved.<\/p>\n<p><strong>Data infrastructure readiness for AI:<\/strong> Preparing the data foundation so that internal data scientists can safely use data in their models to learn. If any gaps are discovered, a roadmap should be put in place to close them.<\/p>\n<p><strong>Architectural enablement for \"Intelligent Data Apps\":<\/strong> The architect must ensure the data infrastructure perfectly supports intelligent data software products that add more analytical insights for business (inbound and outbound data flow) and future-proof visualization tools.<\/p>\n<p><strong>Business alignment, governance, and lifecycle management:<\/strong> The architect ensures the technology roadmap serves business demand and maintains the long-term health of the data ecosystem.<\/p>\n\n<h4>Responsibilities<\/h4>\n<p><strong>Technology stack ownership and alignment with data group technology:<\/strong><\/p>\n<ul>\n<li>Negotiate with group architecture on yearly plan and budget.<\/li>\n<li>Responsible for evaluating SOA and identifying gaps to be studied and budgeted for implementation.<\/li>\n<li>Cross-domain modeling alignment: Collaborate with group architecture to review data attributes across complex domains (e.g., network core, BSS\/OSS, retail transactions), ensuring schemas are optimized for high-performance processing inside intelligent data apps.<\/li>\n<\/ul>\n\n<p><strong>Enterprise data transformation<\/strong><\/p>\n<ul>\n<li>Assess current and planned architecture and identify gaps towards trustworthy data and work on these projects until they are transferred from a gap to a project with an initial study document including high-level design, KPIs, and budget u2013 during the project, act as principal architect responsible for low-level design and ensuring that objectives and KPIs are achieved.<\/li>\n<li>Introduce advanced data virtualization strategies (e.g., Trino, Denodo) to sit on top of all data sources, allowing real-time, low-latency querying without moving raw data unnecessarily.<\/li>\n<li>Data lakehouse evolution: Serve as the principal architect for migrating the companyu2019s legacy big data (Hadoop\/On-Prem) estate to a modern, cloud\/hybrid data lakehouse environment (e.g., Databricks, Snowflake, Delta Lake). Design the multi-phase migration roadmap, focusing on decoupling compute\/storage separation and concurrency standards.<\/li>\n<li>Data governance integration: Architect automated hooks within the lakehouse migration so that data metadata, schemas, and lineage are automatically captured by the governance framework at ingestion.<\/li>\n<li>DaaS evolution: Review and expand the existing DaaS (API) infrastructure. Document the blueprint for the underlying current\/new architecture that exposes data assets via secure, high-speed APIs, allowing developers to query enterprise data.<\/li>\n<\/ul>\n\n<p><strong>Data infrastructure readiness for AI<\/strong><\/p>\n<ul>\n<li>Prepare the data foundation so that internal data scientists and external enterprise AI clients can safely consume the telecom data core.<\/li>\n<li>Semantic layering for GenAI (\"Chat with Data\"): Architect the semantic data layer and vector\/graph database integration guidelines. This allows LLM applications to securely map natural language queries directly to mature DaaS APIs, grounding the AI and preventing data hallucinations.<\/li>\n<li>Data architecture for autonomous agents: Design high-concurrency, immutable data snapshot patterns. This ensures that when multi-agent AI systems query network or commercial data simultaneously, they work from a consistent, synchronized state without causing database deadlocks or performance lags.<\/li>\n<li>AI data-sourcing and feature engineering standards: Establish standardized, reusable data-delivery interfaces for data scientists ensuring clean, governed telemetry is served with minimal latency.<\/li>\n<li>Next-gen visualization (\"Chat with Data\"): Explore, architect, and run proof of concepts (PoCs) for generative AI\/LLM integration (e.g., retrieval-augmented generation \/ RAG architecture), enabling business managers to ask natural language questions directly to the data lakehouse.<\/li>\n<\/ul>\n\n<p><strong>Architectural enablement for \"Intelligent Data Apps\"<\/strong><\/p>\n<ul>\n<li>Ensure the data infrastructure perfectly supports business-facing software products and future AI tools.<\/li>\n<li>Architecting for intelligent apps: Design the high-throughput, reusable data blueprints required to power complex internal software products (e.g., retail management system, roaming insights platforms). Ensure data flows seamlessly to support real-time calculations and predictive forecasting engines.<\/li>\n<li>Enterprise AI readiness assessment: Systematically audit the data estate to evaluate if the data is structurally ready for AI\/ML. Define architectural prerequisitesu2014such as feature stores and low-latency data pipelinesu2014needed to support production-grade AI models in these intelligent data apps.<\/li>\n<li>Next-gen visualization (\"Chat with Data\"): Enable this concept for internally developed intelligent data apps by designing a semantic layer.<\/li>\n<\/ul>\n\n<p><strong>Business alignment, governance, and lifecycle management<\/strong><\/p>\n<ul>\n<li>Translate business demand to tech strategy: Act as a high-level internal consultant to commercial, digital, and network business units. Translate complex commercial goals into structural data requirements to ensure technology investments directly unlock business value.<\/li>\n<li>Architecture review board (ARB) leadership: Act as a vital member of the data ARB, reviewing and approving technical designs submitted by various business units to prevent the creation of new data silos.<\/li>\n<li>Legacy decommissioning and technical debt management: Author the architectural \"sunsetting\" roadmaps for legacy telecom data silos to reduce corporate infrastructure costs and manage technical debt during major platform cutovers.<\/li>\n<li>Act as cross-functional orchestration and guardrails for data organization:<\/li>\n<li>Ensure the standard macro-ingestion and integration patterns (e.g., real-time event streaming standards vs. batch window architectures).<\/li>\n<li>Ensure data modeling is according to industry standard guidelines (aligning closely with TM Forum SID telecom models).<\/li>\n<li>Partner with governance to define architectural requirements for automated metadata cataloging, master data management (MDM) for entities like retail sales reps, and data lineage tracking.<\/li>\n<li>Ensure compliance mandates (GDPR, local telecom privacy laws) and zero-trust security architecture requirements into the macro designs, ensuring sensitive commissioning and network data is strictly protected.<\/li>\n<\/ul>\n\n<h4>Core competencies and qualifications<\/h4>\n<ul>\n<li><strong>Technical expertise:<\/strong> Strong understanding of modern data architectures (e.g., big data, data warehouse, AI systems, and real-time data streaming), tools, and programming languages.<\/li>\n<li><strong>Leadership:<\/strong> Ability to inspire and align diverse teams, manage complex projects, and influence cross-functional stakeholders.<\/li>\n<li><strong>Strategic thinking:<\/strong> Capable of balancing short-term deliverables with long-term vision and scalability.<\/li>\n<li><strong>Communication skills:<\/strong> Clear articulation of technical concepts to both technical and non-technical audiences.<\/li>\n<li><strong>Problem-solving:<\/strong> Proactive and solution-oriented, with the ability to tackle complex challenges under tight deadlines.<\/li>\n<li><strong>Agile community experience:<\/strong> Experience working in Agile teams to ensure delivery of needed quality gates and proactive actions.<\/li>\n<li><strong>Must have technical\/professional qualifications:<\/strong><\/li>\n<li>10+ years of experience in IT and maintaining large-scale data solutions.<\/li>\n<li>Knowledge of different vendors' technology in telecommunications and IT industry.<\/li>\n<li>Customer focus and ability to interact with decision makers.<\/li>\n<\/ul>\n\n<h4>Not a perfect fit?<\/h4>\n<p>Worried that you donu2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If youu2019re excited about this role but your experience doesnu2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.<\/p>\n\n<h4>Who we are<\/h4>\n<p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.<\/p>\n<p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.<\/p>\n<p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the application adjustments guidance provided by Vodafone.<\/p>\n\n<p><strong>Together we can.<\/strong><\/p><\/p><p><\/p>

<p><h4>About the job</h4> <p>We are looking for a proactive and experienced team lead / senior primary design engineer to join our high-performing team. In this leadership role, you will be responsible for leading the design and engineering of high-voltage substations, ensuring technical excellence across primary electrical systems throughout all project phases.</p> <p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions in transmission and distribution (T&D) projects while maintaining compliance with international standards and client requirements.</p> <h4>Key responsibilities / deliverables</h4> <ul> <li>Lead the design and engineering of LV/MV/HV/EHV substations from conceptual and detailed design through to IFC (Issued for Construction) stage.</li> <li>Develop, review, and approve primary engineering deliverables including general arrangement (GA) drawings, equipment layouts, sections and elevations, busbar layouts, grounding and lightning protection layouts, cable trench layouts, conduit layouts, and bill of materials (BOM).</li> <li>Perform and validate engineering calculations including electrical clearances, busbar sizing, conductor sizing, equipment loading, grounding system calculations, lightning protection studies, and cable sizing.</li> <li>Ensure compliance with applicable international and regional standards such as IEC, IEEE, NEC, SASO, SEC, and client specifications.</li> <li>Coordinate multidisciplinary interfaces with protection & control, civil, structural, mechanical, telecommunications, and construction engineering teams.</li> <li>Review and approve vendor documentation, equipment drawings, technical submittals, and material specifications to ensure alignment with project requirements.</li> <li>Provide technical leadership and engineering support during procurement, installation, testing, commissioning, and project close-out phases.</li> <li>Lead technical discussions with clients, consultants, vendors, and utility representatives throughout project execution.</li> <li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li> </ul> <h4>Qualifications and experience</h4> <ul> <li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or high voltage engineering.</li> <li>Minimum of 7 years of progressive experience in T&D projects, with a strong background in primary substation design and demonstrated leadership experience.</li> <li>Proven expertise in the design of AIS and GIS substations across LV/MV/HV/EHV voltage levels.</li> <li>Strong knowledge of primary equipment including power transformers, circuit breakers, disconnectors, earthing switches, instrument transformers (CTs & VTs), surge arresters, busbars, insulators, capacitor banks, reactors, and associated equipment.</li> <li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li> <li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li> <li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li> <li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li> </ul> <h4>Language proficiency requirements</h4> <p>Proficiency in English (spoken and written) is required.</p> <h4>Knowledge and functional competencies</h4> <ul> <li>Strong knowledge of primary substation engineering principles, equipment specifications, engineering calculations, and design optimization techniques.</li> <li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li> <li>Excellent analytical, problem-solving, and decision-making skills.</li> <li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li> <li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li> </ul> <h4>Why join DAR Engineering?</h4> <p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p> <p><strong>Competitive rewards & benefits</strong><br> Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</p> <p><strong>Continuous learning & career growth</strong><br> We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</p> <p><strong>Collaborative & diverse workplace</strong><br> Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</p> <p><strong>Positive culture & inspiring environment</strong><br> Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</p> <h4>About DAR Engineering</h4> <p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p> <p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p> <h4>Equal opportunity commitment</h4> <p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p> <p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Technical Delivery Manager to oversee and coordinate project management activities across multiple telecommunications network domains, ensuring delivery aligns with customer priorities, timelines, and quality standards. This role focuses on managing project phases across the end-to-end lifecycle, supporting programme delivery while collaborating with cross-functional and international stakeholders.</p> <h4>What you’ll do</h4> <ul> <li>Manage end-to-end project delivery, with a strong focus on implementation phases aligned to business priorities</li> <li>Coordinate project management activities across multiple network domains such as Mobile & Fixed Access, Core, Transmission, OSS, and Cloud Engineering</li> <li>Support feasibility studies, design coordination, development, testing, and transition into operations</li> <li>Align project scope, timelines, budget, and quality KPIs with customer expectations</li> <li>Apply delivery frameworks and quality standards to ensure consistency and compliance</li> <li>Define and maintain project plans, ensuring alignment with wider programme milestones</li> <li>Identify, track, and mitigate risks and issues to minimise business impact</li> <li>Maintain clear, customer-focused communication with stakeholders and project teams</li> <li>Ensure accurate and timely project reporting in governance tools</li> <li>Support budget tracking, cost control, and delivery reporting activities</li> <li>Contribute to service portfolio development and continuous improvement initiatives within the DMaaS community</li> </ul> <h4>Who you are</h4> <ul> <li>Demonstrated experience (3+ years) in project management within telecommunications or network environments</li> <li>Strong understanding of end-to-end network architecture and interdependencies</li> <li>Knowledge of project management methodologies (e.g., PRINCE2, PMP)</li> <li>Experience managing stakeholders across virtual, cross-cultural environments</li> <li>Able to analyse information, prioritise effectively, and make informed decisions</li> <li>Skilled in communicating clearly and professionally in English (written and spoken)</li> <li>Capable of managing multiple projects or workstreams simultaneously</li> <li>Understanding of financial and budgeting principles within project environments</li> <li>Degree in telecommunications, computer science, or a related field</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to global and regional telecommunications projects</li> <li>Opportunity to collaborate with diverse, international teams and stakeholders</li> <li>Structured frameworks and methodologies to strengthen delivery capabilities</li> <li>Participation in large-scale transformation initiatives across network domains</li> <li>Continuous learning through knowledge-sharing and community engagement</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced project and programme management practices within telecom environments</li> <li>Stakeholder engagement across complex, multi-market ecosystems</li> <li>Risk management and delivery optimisation techniques</li> <li>Telecom network architecture and cross-domain integration knowledge</li> <li>Financial tracking and reporting within project delivery contexts</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Description</h4> <p>DAR Engineering, a leading design and engineering consulting organization in Saudi Arabia engaged in power generation, electrical transmission and distribution, health care, and high-rise buildings.</p> <h4>About the job</h4> <p>We are looking for a proactive and experienced team lead / senior primary design engineer to join our high-performing team. In this leadership role, you will be responsible for leading the design and engineering of high-voltage substations, ensuring technical excellence across primary electrical systems throughout all project phases.</p> <p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions in transmission and distribution (T&D) projects while maintaining compliance with international standards and client requirements.</p> <h4>Key responsibilities / deliverables</h4> <ul> <li>Lead the design and engineering of LV/MV/HV/EHV substations from conceptual and detailed design through to IFC (Issued for Construction) stage.</li> <li>Develop, review, and approve primary engineering deliverables including general arrangement (GA) drawings, equipment layouts, sections and elevations, busbar layouts, grounding and lightning protection layouts, cable trench layouts, conduit layouts, and bill of materials (BOM).</li> <li>Perform and validate engineering calculations including electrical clearances, busbar sizing, conductor sizing, equipment loading, grounding system calculations, lightning protection studies, and cable sizing.</li> <li>Ensure compliance with applicable international and regional standards such as IEC, IEEE, NEC, SASO, SEC, and client specifications.</li> <li>Coordinate multidisciplinary interfaces with protection and control, civil, structural, mechanical, telecommunications, and construction engineering teams.</li> <li>Review and approve vendor documentation, equipment drawings, technical submittals, and material specifications to ensure alignment with project requirements.</li> <li>Provide technical leadership and engineering support during procurement, installation, testing, commissioning, and project close-out phases.</li> <li>Lead technical discussions with clients, consultants, vendors, and utility representatives throughout project execution.</li> <li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li> </ul> <h4>Qualifications and experience</h4> <ul> <li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or high voltage engineering.</li> <li>Minimum of 7 years of progressive experience in T&D projects, with a strong background in primary substation design and demonstrated leadership experience.</li> <li>Proven expertise in the design of AIS and GIS substations across LV/MV/HV/EHV voltage levels.</li> <li>Strong knowledge of primary equipment including power transformers, circuit breakers, disconnectors, earthing switches, instrument transformers (CTs and VTs), surge arresters, busbars, insulators, capacitor banks, reactors, and associated equipment.</li> <li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li> <li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li> <li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li> <li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li> </ul> <h4>Language proficiency requirements</h4> <p>Proficiency in English (spoken and written) is required.</p> <h4>Knowledge and functional competencies</h4> <ul> <li>Strong knowledge of primary substation engineering principles, equipment specifications, engineering calculations, and design optimization techniques.</li> <li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li> <li>Excellent analytical, problem-solving, and decision-making skills.</li> <li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li> <li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li> </ul> <h4>Why join DAR Engineering?</h4> <p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p> <p><strong>Competitive rewards and benefits</strong><br> Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</p> <p><strong>Continuous learning and career growth</strong><br> We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</p> <p><strong>Collaborative and diverse workplace</strong><br> Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</p> <p><strong>Positive culture and inspiring environment</strong><br> Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</p> <h4>About DAR Engineering</h4> <p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p> <p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p> <h4>Equal opportunity commitment</h4> <p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p> <p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>

Dyninno is a global group of companies delivering market-leading, innovative products in travel, fintech, and entertainment. With a team of over 5,100 professionals across 20 countries and 50+ markets, we create and promote our offerings through cutting-edge technology and a visionary approach.<br>Our key divisions are: Trevolution, offering air-ticketing and travel services in partnership with 70+ airlines worldwide; Fintech, providing solutions in loans, investments, and banking; and Entertech, transforming talent search with advanced tools. Supporting all of this is Dynatech, the hub where IT, marketing, and administrative expertise come together to drive our business forward.<br>We cultivate a global culture where entrepreneurial spirit is encouraged, learning never stops, and growth is within reach. Together, we build a future of progress and possibilities.<br>As a Accounting Manager you will be responsible for overseeing all accounting functions, ensuring the accurate and timely preparation of financial statements, and maintaining compliance with accounting standards and regulations. This role includes managing the month-end, quarter-end, and year-end closing processes, coordinating audits, and ensuring tax compliance. Accounting Manager will work closely with senior management to provide accurate financial reports and insights, contributing to informed decision-making and financial planning. The ideal candidate will have extensive accounting experience and a strong understanding of financial regulations and best practices.<br>Responsibilities:<br>Manage and oversee all financial operations, including accounts payable and receivable, general ledger, and financial reporting. Ensure calculation, filings and payments of corporate tax returns, VAT reports, payroll taxes (income tax, social insurance, and other mandatory contributions), and withholding tax reports in compliance with Egyptian tax laws. Monitor tax law changes and assess their impact on the company’s financial operations. Lead or support ERP system implementation and maintenance; coordinate with local IT providers and system vendors. Manage month-end, quarter-end, and year-end closing processes, including accruals, prepayments, provisions, and reconciliations. Prepare financial analyses, reports, statements. Generate annual financial statements. Prepare monthly and ad-hoc financial reports for group consolidation, ensuring consistency with parent company reporting requirements. Conduct monthly reconciliations between local and group financials, ensuring alignment and accuracy. Ensure compliance with accounting principles, policies, and relevant regulations. Collaborate with senior management on budgeting, forecasting, and cost control. Collaborate with cross-functional teams to provide financial expertise and support. Manage end-to-end payroll for a large employee headcount (500+ employees): gross-to-net calculations, timely salary disbursements, correct withholding of employee income tax (salary tax) and social insurance contributions, and monthly submission of declarations to the Egyptian Tax Authority (ETA) and National Organization for Social Insurance (NOSI). Represent the company directly before the Egyptian Tax Authority (ETA) during tax inspections and field audits; prepare comprehensive audit files, respond to ETA queries and notices, and manage the objection and appeal process where required. Manage the annual statutory audit: prepare audit files and supporting schedules, coordinate with external statutory auditors throughout the process, and ensure timely audit sign-off. Supervise and develop the accounting team; assign tasks, review work quality, and support the professional development of junior staff. Manage cash flow planning and maintain banking relationships. Calculate, withhold, and file withholding tax (WHT) on vendor payments, contractor fees, and other applicable payments in compliance with Egyptian tax law. Design and maintain internal accounting controls and procedures; maintain a controls risk matrix for key financial processes. Maintain transfer pricing documentation required for intra-group transactions with other Group entities.<br>Requirements:<br>Advanced proficiency in Microsoft Excel, including the use of complex formulas, pivot tables, and financial modeling. Ability to manage month-end, quarter-end, and year-end closing processes. Experience in preparing and analyzing financial statements, budgets, and forecasts. Proven direct experience representing the company before the Egyptian Tax Authority (ETA) during tax inspections, field audits, and examination proceedings, including preparing objection and appeal documentation; separate experience managing the annual statutory audit process from start to sign-off. Proficient in accounting software (e.g., SAP, Navision). Expertise in IFRS and Egyptian Accounting Standards (EAS) and financial reporting. Expertise in cost accounting, cash flow management, and financial planning. Strong interpersonal skills to effectively interact with internal teams, senior management, and external parties such as auditors, vendors, and clients. Commitment to professional development and staying updated on the latest accounting standards and best practices. Fluent English. Arabic: native or near-native proficiency required for ETA communication, tax filings, payroll declarations, and local authority interactions. Bachelor’s degree in Accounting, Finance, or a related field (mandatory). Professional certification (ESAA, CPA, ACCA, or CMA) is strongly preferred. Minimum 5–7 years of progressive accounting experience, with at least 2 years in a Chief Accountant or Accounting Manager role. Proven experience managing payroll for a large headcount (500+ employees), including gross-to-net calculation, salary tax, and social insurance; hands-on experience filing Form 1 (annual salary tax reconciliation) with ETA. Knowledge of Egyptian Income Tax Law No. 91/2005, VAT Law No. 67/2016, Unified Tax Procedures Law No. 206/2020, the Social Insurance Law, and the Egyptian Labor Code. Proven experience in a multinational or international group: group reporting, intercompany reconciliations, consolidation packages, and coordination with Group Finance. Experience managing an accounting team; ability to delegate, review work quality, and develop junior staff. Hands-on experience with ERP systems, especially Microsoft Navision.<br>Benefits Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions. Training and education provided by the Company in line with the Company’s policy and schedules. Bonus: Enrollment to the company system after probation. Social Insurance: provided as per Egyptian Labor Code. Health Insurance: enrollment to the company plan after probation. Salary starting from 2,000 USD Gross.

<p><h4>JLL empowers you to shape a brighter way.</h4> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <p>We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line.</p> <h4>About JLL</h4> <p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p> <p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p> <h4>Role purpose</h4> <p>The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p> <h4>What this job involves</h4> <ul> <li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li> <li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li> <li>Receive, direct and relay telephone, email and other queries via front of house</li> <li>Greet, assist and direct candidates, new hires, visitors and the general public appropriately</li> <li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li> <li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li> <li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li> <li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li> <li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li> <li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li> <li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li> <li>Provide timely, accurate and personalized response to meetings and events enquiries</li> <li>Work flexibly in different settings as part of the team</li> <li>Coordinate the daily updating of room booking displays in line with local and regional processes</li> <li>Play a key part in supporting onsite space audits and walk-the-store processes</li> <li>Support and cover other facilities team services as required, such as trouble ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks</li> <li>Every day is different, and in all these activities, we’d encourage you to show your ingenuity.</li> </ul> <h4>Sounds like you? To apply you need to be / have:</h4> <ul> <li>Experience in reception, concierge or related field</li> <li>Previous catering or hospitality experience is desirable</li> <li>Excellent people skills and ability to interact with a wide range of client staff and demands</li> <li>Previous experience of working within a high profile corporate environment</li> <li>Facilities management exposure would be beneficial</li> <li>Fluency in English and local language</li> <li>Strong PC literacy and proven ability to manage daily activities using various systems</li> <li>Very high attention to detail</li> <li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal</li> <li>Ability to maintain professionalism at all times and be an ambassador of the team</li> <li>Be an excellent team player with the want to go above and beyond for each other</li> </ul> <h4>What you can expect from us</h4> <p>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</p> <p>Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</p> <p>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.</p> <h4>Location:</h4> <p>On-site – Cairo, EGY</p> <h4>Job tags:</h4> <p>Hiring</p> <p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <h4>Equal opportunity employer statement</h4> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please request accommodation through the appropriate channels.</p></p><p></p>

<p><p>JLL empowers you to shape a brighter way.</p> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p> <p>We are looking for a workplace experience ambassador for our integrated facility management business line.</p> <h4>About JLL</h4> <p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p> <p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p> <h4>Role purpose</h4> <p>The workplace experience ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p> <h4>What this job involves</h4> <ul> <li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li> <li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li> <li>Receive, direct and relay telephone, email and other queries via front of house</li> <li>Greet, assist and direct candidates, new hires, visitors and the general public appropriately</li> <li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li> <li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li> <li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li> <li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li> <li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li> <li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li> <li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li> <li>Provide timely, accurate and personalized response to meetings and events enquiries</li> <li>Work flexibly in different settings as part of the team</li> <li>Coordinate the daily updating of room booking displays in line with local and regional processes</li> <li>Play a key part in supporting onsite space audits and walk-the-store processes</li> <li>Support and cover other facilities team services as required, such as trouble ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks</li> <li>Every day is different, and in all these activities, we’d encourage you to show your ingenuity.</li> </ul> <h4>Sounds like you? To apply you need to be / have:</h4> <ul> <li>Experience in reception, concierge or related field</li> <li>Previous catering or hospitality experience is desirable</li> <li>Excellent people skills and ability to interact with a wide range of client staff and demands</li> <li>Previous experience of working within a high profile corporate environment</li> <li>Facilities management exposure would be beneficial</li> <li>Fluency in English and local language</li> <li>Strong PC literacy and proven ability to manage daily activities using various systems</li> <li>Very high attention to detail</li> <li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal</li> <li>Ability to maintain professionalism at all times and be an ambassador of the team</li> <li>Be an excellent team player with the want to go above and beyond for each other</li> </ul> <h4>What you can expect from us</h4> <p>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</p> <p>Our total rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</p> <p>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.</p> <p><strong>Location:</strong><br> On-site – Cairo, EGY</p> <p><strong>Job tags:</strong><br> Hiring</p> <p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p> <p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p> <p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p> <p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation through the appropriate channels. Please direct any other general recruiting inquiries to the company’s contact resources.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an E2E Commercial & Revenue Analyst to support VOIS’s commercialisation transformation by acting as the key link between Service Towers and central functions. This role is responsible for ensuring accurate, timely, and compliant customer billing through effective end-to-end coordination of the revenue assurance lifecycle.</p> <p>The successful candidate will drive the quality and timeliness of monthly quantity submissions, maintain data integrity across systems, provide actionable consumption insights, and strengthen governance across Service Towers, Marketplace, Finance, Billing, and Transformation teams. This is an excellent opportunity for an individual who thrives in a dynamic environment, enjoys solving complex business challenges, and can translate data into meaningful commercial insights that support business decisions and customer conversations.</p> <h4>What you’ll do</h4> <ul> <li>Own and govern the end-to-end transfer, validation, and integrity of P*Q data across Marketplace, Finance, and Billing systems, ensuring billing readiness and compliance with governance controls.</li> <li>Act as the primary point of contact between Service Towers, Marketplace, Finance, Billing teams, and Portfolio Leads to ensure alignment on: <ul> <li>Consumption performance</li> <li>Variance against budget and forecast</li> <li>Data quality risks and issues</li> <li>Financial and operational impacts</li> </ul> </li> <li>Establish and facilitate regular stakeholder engagement forums to review insights, address risks, and align on priorities and actions.</li> <li>Deliver monthly consumption reporting and insight, including: <ul> <li>Variance analysis (e.g. DB vs RF)</li> <li>Trend analysis</li> <li>Identification of data quality and performance issues</li> </ul> </li> <li>Own the adoption and enablement of consumption reporting by: <ul> <li>Delivering training sessions, walkthroughs, and onboarding support</li> <li>Managing user access requests and permissions</li> <li>Explaining reporting methodologies, metrics, and business logic</li> <li>Supporting users to derive actionable insights from data</li> <li>Communicating the business value of consumption reporting</li> <li>Acting as the subject matter expert for reporting-related queries</li> </ul> </li> <li>Drive proactive monthly quantity (Q) collection across Service Towers, ensuring adherence to timelines, approval readiness, risk identification, and issue mitigation.</li> <li>Lead end-to-end cross-functional issue management through: <ul> <li>Issue logging and tracking</li> <li>Triage and impact assessment</li> <li>Ownership assignment and coordination</li> <li>Resolution planning and execution</li> <li>Governance reporting and audit trail maintenance</li> <li>Closure management and stakeholder communication</li> </ul> </li> <li>Partner closely with Transformation teams to identify process improvements, enhance operational efficiency, and support the successful delivery of business transformation initiatives.</li> <li>Monitor and improve revenue assurance outcomes, billing accuracy, and compliance with governance standards.</li> </ul> <h4>Who you are</h4> <ul> <li>Strong stakeholder management and influencing skills, with the ability to drive outcomes across multiple teams and functions.</li> <li>Ability to build trusted, collaborative relationships within a complex and highly cross-functional environment.</li> <li>Excellent communication skills, with the ability to explain complex processes, reporting, and data insights to a wide range of stakeholders.</li> <li>Strong analytical and problem-solving capabilities, with experience in reporting, trend analysis, and data interpretation.</li> <li>Understanding of complex end-to-end operational, commercial, and billing processes.</li> <li>Comfortable operating within evolving environments and capable of defining, shaping, and embedding new processes and ways of working.</li> <li>Strong proficiency in data analysis and reporting using Excel-based tools and templates.</li> <li>Experience working within cross-functional operational, commercial, or transformation environments.</li> <li>Knowledge of billing, finance, or revenue assurance processes is desirable.</li> <li>Demonstrates ownership, initiative, accountability, and a continuous improvement mindset.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to play a key role in a strategic commercialisation and transformation programme.</li> <li>Exposure to senior stakeholders across Service Towers, Finance, Billing, Marketplace, and Transformation functions.</li> <li>Ability to influence end-to-end revenue assurance and billing outcomes across a global organisation.</li> <li>Opportunity to shape and embed new governance, reporting, and operational processes.</li> <li>Broad visibility across commercial, financial, operational, and customer-focused activities.</li> <li>Development opportunities within a highly collaborative, international environment.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced revenue assurance and commercial governance practices.</li> <li>End-to-end billing lifecycle management and operational controls.</li> <li>Data quality management and reporting optimisation.</li> <li>Financial variance analysis, forecasting, and consumption performance reporting.</li> <li>Stakeholder engagement and influence across complex organisational structures.</li> <li>Transformation programme delivery and process improvement methodologies.</li> <li>Commercial insight generation and business storytelling using data.</li> <li>Cross-functional issue management and governance leadership.</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <p><strong>Alert</strong><br> Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Purpose</b> Lead the end-to-end complaints management function for BEI and multiple regulators across Bupa Global , ensuring the delivery of consistently high standards of complaint handling and full compliance with the regulatory requirements of multiple jurisdictions and governing authorities. Provide strategic oversight of operational and regulatory risks within the Customer Relations function, implementing robust controls and effective risk mitigation measures, while ensuring timely escalation of material risks to senior stakeholders and relevant governance forums. Ensure ongoing adherence to Financial Regulatory Authority (FRA) requirements and other applicable regulatory frameworks, maintaining a strong culture of compliance, governance, and customer fairness. Oversee the production and continuous enhancement of departmental management information, regulatory reporting, and governance packs, ensuring reporting is accurate, insightful, and fit for executive and committee-level review. Drive a comprehensive complaint root cause analysis framework, identifying systemic issues and partnering with cross-functional stakeholders to implement sustainable corrective actions and deliver measurable business improvements, while embedding lessons learned into operational processes, controls, and customer outcomes. Provide expert analysis and interpretation of regulatory developments, emerging risks, and complaint trends, presenting clear recommendations and insights to senior leadership and key business stakeholders. Monitor and assess operational performance against agreed service standards, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction. Lead, coach, and develop a high-performing Complaints team, fostering a culture of accountability, continuous improvement, and customer advocacy. Ensure effective succession planning, talent development, performance management, and employee engagement, while building the capabilities required to meet evolving business, regulatory, and customer expectations. Ensure robust competency, training, and accreditation frameworks are maintained across the function, enabling the team to perform effectively within their roles and remain compliant with Bupa Global's Training &amp; Competency requirements. Support the business in the preparation, validation, and submission of data used within regulatory reporting and statutory returns, ensuring accuracy, integrity, and compliance. Champion the delivery of an exceptional customer experience within the Customer Relations and Customer Operations functions, providing inspirational leadership to the team and fostering a culture of accountability, engagement, and service excellence. Build strong relationships with regulators, internal governance bodies, and senior business leaders, acting as a trusted advisor on complaints management, customer outcomes, regulatory compliance, and operational excellence. How you ll help us make health happen: Deliver the agreed customer service experience through: Coaching, developing and leading a highly skilled team Managing absences to the agreed standard Dealing with any performance issues Complete regular 121s with all team members Managing team performance and ensuring the agreed service experience Focus on driving the key targets meeting the quality standards for complaints handling as well as the regulatory timelines for complaints handling Ensure that resources are managed in line with the workforce plan Work closely with the Continuous Improvement Partners and other Service Managers to ensure ongoing improvement and alignment Hold regular team meetings to ensure good quality two way communication Support recruitment as required Drive the communication process with the department, including responsibility for all messages that are conveyed (content and style) Accountable for the resolution of customer related issues that are identified by your team. Responsible for identifying / removing any barriers that impacts the delivery of outstanding customer satisfaction Ensures high levels of employee engagement, measured through People Pulse (Glint Survey) scores. Understands, acts and shares survey results with the team, building relevant actions plans for improvement. Ensure there are high levels of team working and that the team is aligned and engaged with Bupa s purpose and goals Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function Responsible for discovering and implementing potential opportunities for improving the customer experience. Adherence to required regulatory guidelines and specifically FRA regulations Ensuring the customer is treated in a fair and consistent manner when raising a complaint with Bupa Global Ensure the team is following the complaints process and is resolving the cases satisfactorily and in accordance with FRA, FCA FSC and TCF principles or equivalent for other countries Responsible for discovering and implementing potential opportunities from the unhappy customers and other stakeholders for improving the customer experience. Role specific accountabilities This is a regulated role by the FRA who will represent Bupa in complaints disputes and any relevant regulatory activities . Accountable for design, delivery &amp; adherence to Global regulatory complaints processes and frameworks To represent and make decisions on behalf of the Chairman, Chief Executive, General Manager, Directors and Heads of Departments in the case of correspondence and escalated complaints from customers, providers, group secretaries and brokers Develop effective complaint root cause analysis and work with senior leadership of other business areas to implement positive learning outcomes Identify operational Risks and implement mitigating controls, with appropriate risk escalation where necessary to ensure adherence to appropriate FRA and other regional regulatory requirements Review and contest (where appropriate) FRA decisions, and incorporate learning outcomes into process improvements, act as Bupa Global s focal point with the relevant regulators . To champion fair outcomes for customers, effective management of conduct risks and to promote Bupa s values and best practice in complaint handling. Management of reporting in relation to complaints for the Regulators, Compliance and wider business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Key Skills</b> / Qualifications needed for this role: As this is a regulated role within BEI , the following skills are required : Significant people leadership and line management experience is essential in a related servicing/customer facing environment. Candidates must be able to demonstrate a successful track record of leading, developing, and inspiring teams to deliver exceptional customer, regulatory, and business outcomes. Strong performance management and mentoring capabilities. Ability to develop workforce planning strategies, resource allocation models, and capacity management plans to support business growth and regulatory requirements. Proven experience in talent management, succession planning, coaching, and performance development. Experience in managing teams while fostering an inclusive and collaborative working environment. Experience leading organizational change, transformation initiatives, and the implementation of new operating models. Ability to influence and collaborate effectively with senior executives, regulators, auditors, and external stakeholders Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management. Flexibility to work occasional bank holidays may be required to support the achievement of regulatory complaint handling SLAs Relevant qualification in complaint handling environment or regulated role or related studies is preferred Experience producing management reports, dashboards, and performance metrics. Proficiency in identifying trends and recommending service improvements. strong Stakeholder and customer relationship management skills Strong decision-making, negotiation, and conflict-resolution abilities Strong capability in performance management, including setting KPIs, conducting performance reviews, and implementing improvement plans. Experience overseeing complaint governance frameworks, regulatory reporting, and executive-level risk management. Strong understanding of conduct risk, customer fairness principles, and complaint-related regulatory obligations. Ability to translate regulatory requirements into operational processes, controls, and team objectives.</p><p></p></section>