internist Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for a Talent Acquisition Specialist for one of our partners, an industry leader in Insurance and Financial Services Sector !<br> Objective: The Talent Acquisition Specialist is responsible for managing the full recruitment cycle from sourcing and selection to onboarding.<br> The role partners with hiring managers to identify hiring needs, develop sourcing strategies, and ensure selection of high-quality candidates aligned with company culture.<br> Responsibilities: Achieve the target headcount objectives within the requested timeframe.<br> Manage the full Full-Cycle Recruitment; sourcing, screening, interviewing, and offer management.<br> Carry out initial interviews for all positions, including senior roles in accordance with the company policy.<br> Provide a set of analysis reports along with the talent management team such as turnover and resignation analysis reports.<br> Generate monthly and quarterly recruitment and headcount reports.<br> Participate in the job design process.<br> Collaborate with hiring managers and advise on market trends.<br> Continuously assess the efficiency of the current recruitment channels and innovate new tools to achieve the headcount targets.<br> Use different resources to build a pool of candidates through: Attending employment fairs.<br> Posting vacancies on online recruitment dashboards and other channels.<br> Direct contact with universities’ career centers.<br> Prospecting potential candidates using different databases such as Linkedin and other platforms.<br> Support employer branding initiatives.<br> Scope: Standard Area: To execute full-cycle recruitment across all position levels by managing sourcing, interviews, and offer processes—while maintaining candidate pipelines, generating headcount reports, and collaborating with hiring managers to meet headcount targets efficiently.<br> Innovation Area: To elevate talent acquisition by continuously optimizing sourcing strategies, leveraging market insights, and partnering with management on job design—while providing analytical reports that inform retention strategies and enhance employer brand presence Bachelor’s degree in HR or Business.<br> 3–5 years of experience in recruitment.<br> Excellent sourcing, interviewing, and negotiation skills.<br> Proficiency in HRIS/ATS systems.<br></span> </div>

Sales Specialist – Prop Tech Software (Startup)<br>Company: Side By Side (SBS)<br>Location: Cairo, Egypt (Field coverage: New Cairo | Hubs: Zamalek & Bavaria Town - Zahraa El Maadi)<br>Employment Type: Full-time | On-site & Field No. of Openings: 3 Employees each will cover 1 Area Coverage Areas: (New Cairo, El Sheikh Zayed, 6 October) Experience Level: 1+ years<br>Reports To: Business Development Manager<br><br>About UsSide By Side (SBS) is a fast-growing, AI-powered B2B Prop Tech startup transforming how real estate brokerages and agents operate in Egypt. We bridge the gap between daily operations and cutting-edge technology, replacing the chaos of unorganized messaging groups with an intelligent, structured matchmaking and listing system.<br>We are expanding our commercial team and looking for a driven, tech-enthusiastic Field Sales Specialist to spearhead our broker acquisition in these 3 areas New Cairo. El-Sheikh Zayed, 6 October.<br><br>What You’ll DoAs a Field Sales Specialist, you will be the face of SBS to real estate brokerage firms. You will drive market adoption by acquiring corporate accounts, conducting live product demos, and ensuring seamless onboarding.<br>B2B Prospecting & Field Sales: Identify, map out, and visit real estate brokerage companies across the New Cairo district.<br>Product Demonstrations: Conduct engaging, live product demos showing company owners, team leaders, and agents how SBS accelerates deal-making and team productivity.<br>Closing Deals: Manage the full sales cycle from initial cold approach to contract signing and corporate account activation.<br>Account Management & Onboarding: Build long-term relationships with brokerage owners, onboarding their team members and ensuring consistent app usage.<br>Market Feedback: Act as the voice of the customer on the ground, sharing direct broker feedback with our tech and product teams.<br><br>What We’re Looking For Experience: 1+ years of proven B2B field sales experience in Real Estate Brokerage, CRMs, or Prop Tech platforms (e.g., Aqarmap, Property Finder, Nawy, or Saa S companies).<br>Skills: Strong track record in approaching business owners, pitch presentation, objection handling, and closing deals.<br>Tech Affinity: Genuine interest in AI, modern sales technology, and digital tools.<br>Mobility: Must own a reliable personal car for field visits across New Cairo.<br>Mindset: Startup mentality—adaptable, self-motivated, target-driven, and excited to grow with an innovative company.<br>What We Offer Total Base Package: 15,000 EGP / month Base Salary: 11,000 EGPTransportation Allowance: 4,000 EGPCommissions: Highly attractive commission structure on every deal closed. Performance Incentives: Monthly/Quarterly bonuses for top performers. Flexible Work Structure: Field-based role with access to hot seats in our Zamalek and Bavaria Town (Zahraa El Maadi) offices.<br>Career Growth: Direct mentorship from our BD Manager and fast-track leadership opportunities in a high-growth startup environment.

Field Sales Specialist – Prop Tech Company: Side By Side (SBS)<br>Location: Cairo, Egypt (Field coverage: New Cairo | Hubs: Zamalek & Bavaria Town - Zahraa El Maadi)<br>Employment Type: Full-time | On-site & Field No. of Openings: 3 Employees each will cover 1 Area Coverage Areas: (New Cairo, El Sheikh Zayed, 6 October) Experience Level: 1+ years<br>Reports To: Business Development Manager<br>About UsSide By Side (SBS) is a fast-growing, AI-powered B2B Prop Tech startup transforming how real estate brokerages and agents operate in Egypt. We bridge the gap between daily operations and cutting-edge technology, replacing the chaos of unorganized messaging groups with an intelligent, structured matchmaking and listing system.<br>We are expanding our commercial team and looking for a driven, tech-enthusiastic Field Sales Specialist to spearhead our broker acquisition in these 3 areas New Cairo. El-Sheikh Zayed, 6 October.<br>What You’ll DoAs a Field Sales Specialist, you will be the face of SBS to real estate brokerage firms. You will drive market adoption by acquiring corporate accounts, conducting live product demos, and ensuring seamless onboarding.<br>B2B Prospecting & Field Sales: Identify, map out, and visit real estate brokerage companies across the New Cairo district.<br>Product Demonstrations: Conduct engaging, live product demos showing company owners, team leaders, and agents how SBS accelerates deal-making and team productivity.<br>Closing Deals: Manage the full sales cycle from initial cold approach to contract signing and corporate account activation.<br>Account Management & Onboarding: Build long-term relationships with brokerage owners, onboarding their team members and ensuring consistent app usage.<br>Market Feedback: Act as the voice of the customer on the ground, sharing direct broker feedback with our tech and product teams.<br>What We’re Looking For Experience: 1+ years of proven B2B field sales experience in Real Estate Brokerage, CRMs, or Prop Tech platforms (e.g., Aqarmap, Property Finder, Nawy, or Saa S companies).<br>Skills: Strong track record in approaching business owners, pitch presentation, objection handling, and closing deals.<br>Tech Affinity: Genuine interest in AI, modern sales technology, and digital tools.<br>Mobility: Must own a reliable personal car for field visits across New Cairo.<br>Mindset: Startup mentality—adaptable, self-motivated, target-driven, and excited to grow with an innovative company.<br>What We Offer Total Base Package: 15,000 EGP / month<br>Base Salary: 11,000 EGP<br>Transportation Allowance: 4,000 EGP<br>Uncapped Commissions: Highly attractive commission structure on every deal closed.<br>Performance Incentives: Monthly/Quarterly bonuses for top performers.<br>Flexible Work Structure: Field-based role with access to hot seats in our Zamalek and Bavaria Town (Zahraa El Maadi) offices.<br>Career Growth: Direct mentorship from our BD Manager and fast-track leadership opportunities in a high-growth startup environment.

???? **We’re Hiring: Sales Engineers / Sales Team**<br>Join our growing team and take your career to the next level!<br>???? Location: Misr El Gedida – Cairo<br>???? **Position:** Sales Engineer / Sales???? **Experience:** 1–2 years Maximum<br>???? **Requirements:**✔️ Very good command of English (spoken & written)✔️ Strong communication & interpersonal skills✔️ Engineering background is a must✔️ Active, ambitious, and results-driven<br>✨ If you’re passionate about sales and ready for a new challenge, we’d love to hear from you!<br>???? **Apply now:** hrsaharty@gmail.com - or ???? Whats App: 0109 66 66 345

We’re hiring at Town Writers Development in New Cairo for:<br>* Property Consultant* Senior Property Consultant* Sales Supervisor* Sales Manager<br>✨ Benefits: <br>• New projects with very high construction progress* Competitive salary + commission* Daily fresh leads* Fixed working hours* 2 Days Off* Social & Medical Insurance

✨ ???????????????? ???????????????????????? ???????????????????????????? ???????????????????????? ???????????????? ✨<br>We’re growing our Sales team at Chubb Life Insurance and looking for driven, ambitious talents with 0–2 ???????????????????? of experience to join us in ????????????????????.<br>If you’re passionate about building client relationships, achieving targets, and developing your career in the ???????????????????????????????????? ???????????????????????????????? — this is your opportunity to shine. ????<br>???? ????????????????????????????????: Tanta???? ????????????????: Sales Specialist – Insurance<br>???? ???????????????? ????????????’???????? ????????????????:• Clear career growth path• Continuous learning & development• A collaborative, high-energy team culture• Real impact from day one<br>???? ???????????????????? ???????? ???????????????? ???????????? ???????????????? ????????????????? Send your CV via Whats App: 01011798769Or via email: mariam.elbadawy@chubb.com<br>#WeAreHiring #Sales Jobs #Tanta Jobs #Insurance Jobs #Sales Specialist #Career Growth #Fresh Graduates #Chubb #HR #Recruitment

<p><meta content="text/html; charset=us-ascii" http-equiv="Content-Type"></p><div ><h2><strong>Key Responsibilities\:</strong></h2><h3><strong>Administrative Support\:</strong></h3><ul><li>Provide general <strong>administrative support</strong> to project/site management.</li><li>Maintain and organize <strong>files, records, and documentation</strong> in an accurate and systematic manner.</li><li>Handle daily office operations and administrative tasks.</li></ul><hr><h3><strong>Coordination &amp; Communication\:</strong></h3><ul><li>Coordinate with <strong>internal departments</strong> (HR, Finance, Procurement, etc.) to support site requirements.</li><li>Act as a liaison between <strong>site team and head office</strong>.</li><li>Facilitate smooth communication within the project team.</li></ul><hr><h3><strong>Reporting &amp; Documentation\:</strong></h3><ul><li>Prepare and maintain <strong>reports, logs, and records</strong> as required.</li><li>Ensure all administrative documents are updated and properly archived.</li></ul><hr><h3><strong>Support to Site Operations\:</strong></h3><ul><li>Assist in managing <strong>site logistics and office supplies</strong>.</li><li>Support onboarding processes for site staff when required.</li><li>Ensure compliance with company policies and site procedures.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental, and non governmental partners to promote humane and orderly migration for the benefit of all. Within this mandate, Immigration and Border Governance (IBG) constitutes a core area of IOM’s work, supporting States to strengthen border management systems that are effective, rights based, and aligned with international standards.<br>In the Middle East and North Africa (MENA) region, IOM has significantly expanded its Immigration and Border Governance portfolio in recent years, responding to evolving migration dynamics, regional mobility patterns, and the priorities expressed by Member States. IOM currently implements IBG related projects across the majority of MENA countries, covering areas such as border management, cross border cooperation, countering transnational organized crime, document security, institutional&nbsp;</p><br><br> </div>

Position Overview<br>We are seeking a highly motivated Talent Acquisition Specialist with proven experience in Engineering Consultancy Services / Infrastructure Consultancy recruitment. The role will be responsible for delivering end-of-end recruitment solutions for technical, engineering, and management positions across the organization.<br>Key Responsibilities Manage end-to-end recruitment lifecycle, from sourcing and screening through offer and onboarding. Source qualified engineering professionals using Linked In Recruiter, Boolean search, job portals, referrals, and direct sourcing. Conduct CV screening, initial interviews, candidate assessments, salary discussions, and offer negotiations. Develop and maintain strong talent pipelines and market intelligence for critical and niche positions. Work closely with hiring managers to understand technical requirements and provide high-quality shortlisted candidates. Ensure recruitment activities are delivered within agreed time, quality, and hiring targets. Maintain accurate candidate records, recruitment reports, and pipeline status. Qualifications & Experience Bachelor’s degree in engineering, or related Field.5+ years of Talent Acquisition experience. Strong experience recruiting engineering and technical professionals in the UAE Market. Excellent sourcing, headhunting, interviewing, negotiation, and stakeholder-management skills. Strong knowledge of Linked In Recruiter and Boolean sourcing techniques.

Connectalents is hiring a Group Talent Acquisition Specialist (GCC experience) for a leading industrial manufacturing and steel fabrication group specializing in structural steel, piping, and other heavy fabrication solutions.<br>Job Role Manage end-to-end recruitment for professional and senior-level roles. Source, screen, and assess candidates through various recruitment channels. Partner with hiring managers to understand requirements and ensure effective hiring. Manage high-volume recruitment across Egypt and GCC markets, particularly KSA. Build and maintain strong candidate pipelines for current and future vacancies. Coordinate interviews, offers, and onboarding with relevant stakeholders. Maintain accurate candidate records and recruitment reports.<br>What We're Looking For Bachelor’s degree in HR, Business Administration, or a related field.5–7 years of experience in Talent Acquisition Proven experience in end-to-end and high-volume recruitment. Strong recruitment experience across Egypt and GCC, particularly KSA. Experience recruiting for professional and senior-level positions. Strong coordination and stakeholder management skills, particularly with hiring managers. Excellent command of English.<br>How to Apply:Kindly send your updated CV to logein.e@connectalents.com with "Group Talent Acquisition Specialist" as the subject

Company Description<br> <br>We suggest you enter details here.<br><br> Role Description<br> <br>This is a full-time, on-site role for a Biomedical Equipment Specialist located in Cairo. The Biomedical Equipment Specialist will be responsible for conducting regular maintenance and repair of medical equipment, ensuring optimal functionality and the safety of medical devices. The role includes promptly troubleshooting and resolving technical issues, performing inspections, testing equipment for accuracy, and keeping detailed service records. Additionally, the specialist will collaborate with medical staff to ensure equipment supports optimal patient care.<br><br> Qualifications<br> <br>Proficiency in Equipment Maintenance, Equipment Repair, and troubleshooting techniques for various biomedical devices. Knowledge of Medical Equipment and its functionalities, including the usage of diagnostic tools. Experience in Field Service, including the ability to perform on-site equipment evaluations and repairs. Background in Military Training or a similar technical, hands-on discipline is advantageous. Bachelor’s degree or equivalent technical certification in Biomedical Engineering, Electronics, or a related field is preferred. Strong problem-solving and analytical skills. Excellent communication and teamwork abilities for collaborative settings with healthcare professionals. Ability to stay up-to-date with biomedical advancements and technologies.

We are looking for an experienced Customer Support Specialist to handle phone, email, and chat support for an e-commerce business.<br>This is a phone-focused role involving customer follow-ups, complaints, and dispute resolution. Strong Shopify experience and a clear, natural American accent are mandatory.<br>Key Responsibilities:Follow up with customers who stop responding by email Contact customers regarding disputes, complaints, and unresolved issues De-escalate difficult situations and work toward satisfactory resolutions Provide support through phone, email, and chat Manage customer and order-related issues through Shopify Coordinate with the support team and maintain accurate interaction notes Requirements:Clear, natural American accent and excellent English Advanced, hands-on Shopify experience is required Strong knowledge of Shopify orders, payments, refunds, cancellations, customer records, and dispute-related issues Previous e-commerce customer support experience Confidence handling outbound calls and unhappy customers Availability during US business hours Quiet workspace, reliable internet, and a professional headset Organized, dependable, and consistent with follow-ups Experience with Freshdesk or similar support platforms is preferred<br><br>Rate: $4 an hour Paid in EGP

Position Summary :<br><br>The Quality Specialist will perform routine quality inspections, measurements, sampling, and monitoring activities to ensure that raw materials, production processes, packaging materials, and finished products meet approved quality and food safety requirements.<br><br> Job Description :<br><br>Conduct sampling and inspection of raw materials and packaging materials and monitor the product quality during production and packing operations Perform required measurements and tests according to approved methods Monitor hygiene and GMP compliance within production areas Identify and segregate non-conforming products/materials as instructed Complete quality inspection records accurately on time Maintain proper documentation and traceability records Ensure that measuring equipment used is within valid calibration status Maintain cleanliness and proper organization of the quality inspection area <br><br>Requirements<br><br>Bachelor's degree in food science Agriculture, science or a related field Basic knowledge of HACCP, GMP, PRPs, CCPs and OPRPsBasic Knowledge of ISO 22000/FSSC and ISO 9001 Good command of Microsoft Office 0-1 Years of relevant experience in quality /QA/QC in food industry <br><br>Benefits<br><br>Employee social and medical insurance SIM card provided Annual bonus upon KPIs

For a very well known Multinational Company based in Sheikh Zayed, A Customer Service Specialist is urgently needed (6 months)<br>Job Responsibilities:<br>Act as the main Supply Chain contact, managing all customer communications, new product launches, and operational compliance to ensure excellent service and trust-based relationships. Collaborate with internal teams to deliver clear, consistent updates and confirm successful processing of orders while addressing any shortages or requests. Ensure customer orders are delivered on time and in full by coordinating with order creation, SMS, and logistics teams. Track service performance (DR & CCFOT), resolve master data issues and customer complaints, and drive continuous improvement initiatives. Maintain customer fact books and implement supply chain enhancements such as new delivery points and lead-time reduction. Manage S&OE cycle and Q0 operations, ensuring monthly sales plans align with supply and sales targets. Analyze performance issues and develop root cause analyses with corrective action plans.<br>Job Requirements:Bachelor’s degree in Engineering is a must Fluency in English Young, motivated, and eager to work in a fast-paced environment Curious and analytical mindset Strong Microsoft Office skills is a must Programming and data analytics skills are a plus SAP experience is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong>Key Responsibilities</strong></p><br> <ul> <li>Manage the full recruitment lifecycle from requisition to offer, including sourcing, screening, interviewing, and offer management.</li> <li>Build and maintain talent pipelines through various sourcing channels and employer branding initiatives.</li> <li>Support the employee lifecycle, including onboarding, probation, performance management, employee relations, engagement, and offboarding.</li> <li>Prepare and analyze recruitment and HR reports, dashboards, and people metrics to support decision-making.</li> <li>Build strong relationships with universities, professional networks, and external partners to strengthen the talent pipeline.</li> <li>Support the full employee lifecycle, including onboarding, probation, performance management, employee relations, engagement, recognition, wellbeing initiatives, and offboarding.</li> <li>Drive employee engagement and wellbeing initiatives, analyze feedback, and support action planning to improve the employee experience.</li> <li><strong>Job Location:</strong> 6th of October City, Giza<br></li> </ul> <p><strong>Qualifications</strong></p><br> <ul> <li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li> <li>3–5 years of experience in Talent Acquisition, HR Generalist, or HR Business Partner roles.</li> <li>Good understanding of HR best practices and Egyptian Labor Law.</li> <li>Strong communication, stakeholder management, and interpersonal skills.</li> <li>Excellent organizational, analytical, and time management skills.</li> <li>Proficiency HRIS/Applicant Tracking Systems (ATS).</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the role<br></strong><br><br>We are excited to invite you to join us on our mission to revolutionize partner experience at Tabby.<br>As Tabby’s Partner Support Specialist, you will be responsible for championing exceptional partner experience and satisfaction at Tabby.<br>Being representative of Tabby, you will communicate with partners, addressing a wide range of business and operational inquiries<br> <br> Key Responsibilities<br><strong>Duties and Responsibilities:</strong><br><ul><li>Support Tabby partners and applicants over chat, email and phone calls and answer their queries</li><li>Champion and implement partner support policies and procedures that align with department and company objectives</li><li>Provide insights and feedback on partner queries to help us identify areas of improvement and optimization of partner experience</li><li>Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores, and become renowned for being the center of best partner experience globally.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><strong>Qualifications and Requirements:</strong><br><ul><li>Great Arabic and great English</li><li>Post Graduate Degree, preferably in math, business, marketing, finance</li><li>Excellent analytical, communication, and problem-solving skills</li><li>Good self-awareness and excellent soft-skills</li><li>Ability to focus, meet deadlines, and work in a fast-paced environment</li><li>Ability to work effectively and build strong relationships with cross-functional teams</li><li>Ability to take ownership and handle difficult situations</li><li>Experience in B2B support communications would be beneficial</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>United Elevators is hiring Logistics and Fleet Specialist to join our team. This is a full-time opportunity for a proactive and organized professional who can effectively coordinate fleet operations, monitor vehicle maintenance activities, and ensure the availability of transportation resources to support business operations.</p><p>Key Responsibilities</p><ul><li>Coordinate daily fleet operations to ensure vehicle availability and efficient utilization across the company.</li><li>Support in preparation of inbound and outbound operations planning</li><li>Responsible for executing inbound and out bound logistics and transportation plan using company own fleet and transportation sub-contractor services at utmost efficient spend utilization.</li><li>Monitor preventive and corrective maintenance activities and follow up on vehicle repairs to minimize downtime.</li><li>Track vehicle licenses, insurance policies, inspections, and other regulatory requirements to ensure compliance.</li><li>Coordinate with internal departments and external service providers to support logistics, transportation needs and resolve fleet-related issues.</li><li>Maintain fleet records and prepare reports on vehicle performance, maintenance costs, fuel consumption, and fleet utilization.</li><li>Manage drivers performance, loading and unloading labor.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.</li><li>Minimum 3 years of experience in fleet management, fleet coordination, or transportation operations.</li><li>Previous experience in the manufacturing sector is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Strong negotiation skills with suppliers, workshops, and service providers.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b >Position Title: Buyer Specialist</b></p><div><p><b>Location: 6th October City<br>Position Overview</b> <br> <br>H.B. Fuller seeks a <b>Raw Material Planner</b> to support raw material availability and purchasing activities aligned with production needs. This role coordinates with supply chain, sourcing, and production teams to ensure timely procurement and accurate planning. The position contributes to KPI delivery, process compliance, and continuous improvement.<br> </p> <p> <b>Primary Responsibilities</b> </p> <ul> <li>Support KPIs aligned with supply chain targets</li> <li>Plan and track raw material availability for production needs</li> <li>Issue purchase orders per company policy and agreed terms</li> <li>Coordinate with logistics and suppliers on material delivery</li> <li>Maintain procurement records and SAP data accuracy</li> <li>Collaborate with scheduling, quality, and sourcing teams</li> <li>Support audits, compliance (SOX), and training initiatives</li> <li>Monitor supplier performance and resolve material issues<br> </li> </ul> <p> <b>Minimum Requirements</b> </p> <ul> <li>Bachelor s degree in Supply Chain, Engineering, or Accounting</li> <li>0 2 years of relevant experience</li> <li>Proficiency in MS Office (Excel, Word)</li> <li>Analytical problem-solving with data interpretation</li> <li>Authorization to work in the local location<br> </li> </ul> <p> <b>Preferred Requirements</b> </p> <ul> <li>Experience with SAP or ERP systems</li> <li>Knowledge of procurement and inventory planning processes</li> <li>Ability to coordinate across cross-functional teams</li> <li>Skill in identifying issues and implementing corrective actions</li></ul></div> <p> </p> <p> </p></div></section>

<ul><li><p>Manage daily operations of the official online store.</p></li><li><p>Monitor sales targets and campaign performance.</p></li><li><p>Update product information, pricing, stock, and promotional content.</p></li><li><p>Ensure a smooth customer journey from homepage to checkout and monitor payment performance.</p></li><li><p>Coordinate with Logistics, Customer Service, and Tech teams to resolve operational issues.</p></li><li><p>Track store performance and prepare daily &amp; weekly reports with actionable insights.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br><p>We are seeking an IT Service Desk Specialist to provide first-line service desk support for enterprise end users, supporting Vodafone Automotive and Global Catalogue users through a helpdesk-to-helpdesk support model. The role covers request management, incident management, authorisation management, service level management, relationship management, problem management and inventory-related support, while coordinating with internal teams, partners, affiliates and third-party suppliers to deliver timely, quality-focused resolutions.<br>This role is based in Cairo and sits within the Enterprise function, supporting service desk operations for Vodafone Automotive, a Vodafone Group entity delivering automotive products and services to multinational customers and their end users.</p><br><br><br><b>What you’ll do</b> <br><ul> <li>Receive and manage requests and incidents through channels such as M2M, Remedy, VGECO, ServiceNow, email, phone and other integrated portals, with a strong focus on call-based support.</li> <li>Acknowledge requests and incidents within agreed response times and ensure they are processed accurately in the relevant service support systems.</li> <li>Support Vodafone Automotive users and Global Catalogue users by analysing issues, processing tickets and orders, and providing clear updates throughout the ticket lifecycle.</li> <li>Take ownership of incidents, escalations, orders and tickets, including follow-up activities and liaison with partners until resolution.</li> <li>Validate requests and incidents against agreed templates to ensure the information submitted to the next level of support is complete and accurate.</li> <li>Liaise with internal and external partners, including OPAs, Service Managers and Account Managers, to support effective service delivery.&nbsp;</li> <li>Monitor agreed SLAs and proactively follow up with partners by email or phone to support timely resolution.</li> <li>Provide Level 1 support and first-time resolution where possible, with Level 2 support and resolution where applicable.</li> <li>Contribute to Incident Management, Knowledge Management, Quality Management and Problem Management processes.&nbsp;</li> <li>Create and maintain FAQ content, knowledge management materials and contact lists to improve service desk effectiveness.&nbsp;</li> <li>Authorise senders and callers against authorised contact lists using defined validation procedures, and report unauthorised communications to the correct authorised contacts.&nbsp;</li> <li>Submit requests to add, remove or update authorised contacts through the appropriate internal teams.</li> <li>Contribute to service improvement initiatives that enhance the service desk operation and customer experience.</li> </ul><br><br><b>Who you are</b> <br><ul> <li>You have experience working in a customer-facing support function, preferably within IT.&nbsp;</li> <li>You bring good technical and IT knowledge, with the ability to analyse customer issues and support practical resolutions.&nbsp;</li> <li>You have experience working in a multi-partner environment and can collaborate effectively with internal and external stakeholders.</li> <li>You are confident using Microsoft Office applications and service support systems.</li> <li>You communicate clearly in business-level German and English, both written and spoken.</li> <li>You are organised, analytical and able to manage detailed issue investigation while maintaining a helpful and customer-focused approach.</li> <li>You can work effectively in an international and virtual team environment.</li> <li>You are comfortable working in dynamic, changing environments and can adapt your approach as business needs evolve.</li> <li>Knowledge of ITIL processes or an ITIL v3 qualification would be an advantage.</li> <li>Familiarity with Remedy or other support tools, shared service centre experience, Vodafone process knowledge, relevant qualifications or a general understanding of IoT would be beneficial.</li> <li>Additional written and spoken language skills, especially Spanish, French, Italian or Hungarian, would be an advantage</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>An opportunity to support multinational Vodafone Automotive customers and enterprise end users in a global service environment.</li> <li>Exposure to a broad service desk model covering incident management, request management, authorisation management, service level management, knowledge management and problem management.</li> <li>The chance to collaborate with internal teams, partners, affiliates and third-party suppliers across a multi-partner support ecosystem.</li> <li>Practical experience with service support tools and integrated customer support portals, including Remedy, VGECO, ServiceNow, M2M, email and phone-based support channels.&nbsp;</li> <li>A role that supports continuous service improvement and encourages contribution to improved service desk operations.</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>End-to-end incident, request, ticket and order lifecycle management within an enterprise service desk environment.</li> <li>SLA monitoring, escalation follow-up and partner coordination across internal and external support teams.&nbsp;</li> <li>Knowledge management practices, including FAQ creation, support collateral maintenance and contact list management.</li> <li>Authorisation management and validation procedures for approved contacts and support communications.</li> <li>Practical application of ITIL-aligned service management processes, including incident, problem, quality and knowledge management.</li> <li>Customer communication, issue analysis and first-time resolution techniques in a multilingual support environment</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br> <ul> <li>LinkedIn: VOIS on LinkedIn</li> <li>Facebook:&nbsp;VOIS on Facebook</li> <li>Instagram:&nbsp;VOIS on Instagram</li> <li>You can also chat with our employees to learn more about our projects:&nbsp;Chat with VOIS employees</li> </ul> <br><br><br><br> </div>