Customer Service Jobs in Egypt

We're Hiring "CRM & Loyalty programs Executive"<br>For a leading multinational company in the tobacco and consumer goods industry operating in over 180 countries, that’s driving a transformation toward smoke-free and innovative consumer products. If you're interested in becoming one of their team I’d be happy to review your CV.<br>???? Location: New Cairo<br>Job Description Execute and coordinate loyalty program campaigns across digital and offline channels. Develop loyalty-related content and customer communications. Monitor program performance, customer engagement, retention rates, and NPS. Analyze campaign results and recommend improvements. Support customer acquisition, engagement, and retention initiatives. Contribute to omnichannel customer engagement strategies. Coordinate with Marketing, Customer Experience, Digital, Commercial teams, and external agencies. Manage campaign timelines, stakeholder alignment, and on-time delivery. Ensure all activities comply with company policies, brand guidelines, and legal requirements. Prepare performance reports and presentations for relevant stakeholders. Requirements<br>2–4 years of relevant experience in loyalty programs, CRM, customer experience, retention marketing, digital marketing, brand marketing, or customer engagement. Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. Experience using CRM or loyalty management platforms. Strong knowledge of campaign planning, coordination, and execution. Understanding of customer journeys, segmentation, engagement, and retention. Experience monitoring marketing metrics, campaign performance, and NPS. Strong Excel and Power Point skills. Good content development and customer communication skills. Strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Strong planning, prioritization, and project coordination skills. Customer-focused with excellent attention to detail.<br>????To apply:Send your CV to s.hussein@tawzef.comkindly mention the job title in the subject line.

English customer service advisor. Account type: Voice. Location: 5th settlement, New Cairo.<br>Join one of the world's leading global brands we are looking for English speakers to join our Customer Support team serving the global market.<br>Requirements:Graduates or dropouts Strong communication and customer handling skills.<br>Job details:Customer support via inbound calls9 Hours rotational shifts including 1 Hour of break. Work location: Bank center, 5th settlement new Cairo.<br>what we offer Highest salaries in the market up to 22K net. Social and medical insurance.transportation (Door to Door for ladies after 8:00 PM)

Own the customer experience strategy, roadmap and delivery for the active ecommerce partners - so every end user interaction with the partners' online platform, is responsive, convenient and up to expectations. Fuelling tech roadmap pipeline via customers' feedback and ecom internal functions business requirements aiming for better experience, more GMV and lower costs<br><br>Leverage scale of active partners to develop collabs and deals across marketing automation, CRM & other tools for the benefit of both RTG & partners<br><br>Active participation in building solid CX plans with Ventures Director to activate new potential prospects<br><br>Outcomes & Scorecard<br><br>Success in this role is measured by Active Partners'Tech Roadmap adherence Data reliability and accuracy Platform Conversion rate CSAT sustained at ≥90%NPS improved quarter over quarter against each account baseline Refunds and disputes resolved within partners' policy and SLA, with zero aging cases<br><br>Core Responsibilities (Prioritized & Outcome-Oriented)<br><br>Deliver the signed off tech roadmap for every managed partner account Own the data based to enable all Ecom segments take fast and correct decisions Setting standards across every managed partner account Lead, coach, and direct the service team to meet response, resolution, and quality standards Own escalation and complaint management so issues are fully resolved and do not recur Turn feedback and contact data into root-cause fixes with Commercial, Operations, technology and the Partner<br><br>Scope & Authority<br><br>Own (Core Focus)<br><br>Active Partners' Product Management; Website usability, content clarity, and checkout experience. Owning Tech Roadmap, Data Analytics, product listing, Promo rules setup Customer Service Operations; Shipping methods, time slots, orders capacity distribution, reordering, etc Customer Service; Escalation and complaint resolution within client-approved policy and Voice-of-customer reporting to clients and internal functions across all channels (chat, phone, email, social, Whats App)<br><br>Influence (Secondary / Support)<br><br>Delivery promise time End user cancellation, rejections, and exchange policy design Customer Acquisition strategy<br><br>Not Responsible For<br><br>Pricing, promotions, assortment, or margin decisions Fulfillment, warehousing, or courier performance Digital Marketing<br><br>Requirements<br><br>Ideal Profile<br><br>Bachelor's degree in Computer Science or Business, with 8+ years of overall business experience and 3-4 years in of Ecommerce Product Management Ability to work under pressure Familiar with Ecom analytics tools such as GA4Takes decisions based on data Experience in handling & delivering service for multiple brands or accounts, adapting tone Data-literate and hands-on with CRM / ticketing tools (Zendesk, Freshdesk, or similar)

Build Your Career in Prop Tech: Shape the Future of Real Estate Operations<br>About Tenex.io Tenex.io is a fast-growing Saa S platform redefining Real Estate Operations and Experience across the GCC and beyond. We're not just a software company—we're the operating system for modern real estate. From AI-powered marketing, sales, leasing and community management to finance automation and tenant engagement, we're helping lots of organizations unlock 10x growth in operations. With 80% of our customer base in the KSA, we're positioned as the regional leader in Prop Tech innovation.<br>We're looking for a Customer Success Manager who's ready to own real relationships, drive meaningful outcomes, and build a career with genuine autonomy and impact.<br><br>What This Role Actually Means for You You'll own customer relationships end-to-end. No micromanagement—just clear objectives and the freedom to drive them. You'll be the trusted advisor to some of the most important players in Gulf real estate: developers, property management groups, and enterprise operations leaders. This isn't just admin work; it's strategic partnership. You'll master the full Saa S stack. Want to understand ARR, retention mechanics, and expansion strategy? You'll live it every day. By year 2, you'll have the Saa S acumen most professionals take 5+ years to develop. This is real resume-building experience. You'll unlock exponential customer impact. Your customers use Tenex to run entire portfolios—thousands of properties, millions in transactions. When you help them succeed, the ripple effects are massive. You'll see direct ROI from your efforts. You'll collaborate with teams that actually listen. Your customer feedback directly shapes our product roadmap. You're not a messenger between silos—you're a strategic bridge between Sales, Product, and Engineering. Your voice matters. You'll work in a structured, sustainable way. Reliable working hours. Fully remote. No burnout hustle. We believe high performance comes from balance, not pressure. You'll accelerate your professional growth. Exposure to enterprise-level deals, executive stakeholders, and high-stakes implementations across multiple verticals (leasing, finance, operations, AI). Whether you're aiming for a Director role in Saa S at the peak of your career or pivoting into Product or Partnerships, this foundation is invaluable.<br><br>What You Bring2+ years in Saa S Customer Success, Account Management, or similar roles (Enterprise Saa S is a bonus—but we're happy with strong fundamentals) Saa S fluency: You understand ARR, retention, expansion, and churn. You can manage renewals and identify upsell opportunities strategically. Communication superpowers: You navigate conversations with both technical users and C-suite executives effortlessly. You explain complex features in simple terms. Organized & accountable: Managing multiple accounts requires systems. You have them. Remote-ready: Self-driven, disciplined, and results-oriented. You thrive without a manager watching over your shoulder. Language skills: Good English is essential. Arabic professional proficiency is must given our GCC footprint. Bonus: ERP & CRM experience? We'd love to talk to you.<br><br>Why Tenex.io (What You Actually Get)✦ Be part of the region's Prop Tech revolution. You're joining at an inflection point—most high-impact career moments happen at fast-growing companies, and Tenex is one of the GCC's most exciting bets right now.✦ Meaningful, visible impact. Your work directly affects how tens of thouusands of lives. You'll see customers grow their portfolios, streamline operations, and hit growth targets because of Tenex—and because of you.✦ Strategic, not transactional. You're building long-term relationships with decision-makers, not processing tickets. This work develops your business acumen in ways most entry-level roles can't.✦ Autonomy that matters. You won't be managed into a corner. Clear outcomes, clear expectations, genuine freedom in how you achieve them.✦ Real career ladder. Prop Tech is growing fast. Strong CSMs are in demand. Whether you aim for a CSM leadership role, Product, or the startup world, Tenex is a launchpad.✦ Work with brilliant, mission-driven people. No corporate bloat. Just a focused team building something genuinely innovative for an emerging market.✦ Flexibility that works for real life. Fully remote, predictable hours, a company that values balance. At 25-30, you want a career that accelerates your growth and lets you actually live your life.

???? We're Hiring | French Customer Service Representative ????????<br><br>We're looking for French Customer Service Representatives to join our team!<br><br>???? Location: Mokattam, Cairo (On-site only)<br><br>Job Details:<br>✅ Salary up to 30,000 EGP<br>✅ 5 working days per week<br>✅ 2 rotating days off<br>✅ Rotational shifts<br>✅ 9-hour shift (including a 1-hour break)<br><br>Requirements:<br>✔️ French level B2/C1 or higher<br>✔️ Good English communication skills<br>✔️ Willing to work rotational shift<br><br>Know someone who might be interested? Tag them below! ????<br><br>#Hiring #French Jobs #Customer Service #Mokattam #Cairo Jobs #French Speaker

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

We are looking for a motivated Back Office Agent to join an international account, providing high-quality support in a professional and structured environment.<br><br>This role involves handling investor communications, document verification, and administrative coordination. The primary communication channels are chat and email, with occasional outbound calls when needed. The workflow is organized, supportive, and focused on accuracy and efficiency.<br><br>---<br><br>Key Responsibilities<br><br>· Manage communications through chat, email, and occasional outbound calls<br>· Process and verify documents and requests<br>· Coordinate with internal teams to ensure smooth operations<br>· Maintain accurate records and follow up on pending tasks<br><br>---<br><br>Qualifications<br><br>· Bachelor's degree (recent graduates are encouraged to apply)<br>· Strong written and verbal communication skills<br>· Good computer proficiency<br>· Ability to work collaboratively in a team environment<br><br>---<br><br>What We Offer<br><br>· Net salary of 13,000 EGP<br>· Paid training program<br>· Rotational shifts<br>· Professional and supportive work environment<br>· Social and medical insurance coverage

Student Success Advisor ( Sales - Customer Servicer )<br>Responsibilities Provide consultation and support to students following SOPsBuild strong customer relationships through personalized learning plans Promote course renewals and follow up with customers to increase conversion Monitor student progress, analyze data, and suggest improvement strategies Handle inquiries, resolve issues, and ensure high customer satisfaction Drive renewals, referrals, and achieve sales targets<br><br>Requirements :Bachelor's Degree1+ year of experience in sales or telesales Strong communication and interpersonal skills Passion for education and customer service English proficiency (B1) Target-driven, motivated, and approachable personality<br>Working Schedule and Locationlocation :Maadi, Cairo (on-site position )<br>Schedule :Sunday to Thursday: 12:00 PM – 9:00 PM ( includes a 1 hour and 15 min break ) Saturday: 12:00 PM – 4:00 PMFriday: Off Day<br>How to apply :Send your resume to: sohilama@51talk.comOr reach out via Whats App: 01205576576

The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance (company-paid).<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.

Key Responsibilities Location: TP plaza Handle inbound customer calls while consistently meeting departmental performance standards and KPIs. Provide accurate information and professional guidance to customers, ensuring a high-quality customer experience. Follow company policies and procedures while applying critical thinking and problem-solving skills to address customer needs effectively. Resolve customer inquiries at the first point of contact whenever possible, escalating cases only when all available resolution options have been exhausted. Maintain clear, accurate, and concise documentation of all customer interactions. Achieve schedule adherence and productivity targets as defined by the client. Conduct outbound follow-up calls to customers when required to resolve outstanding issues or provide updates. Efficiently navigate and utilize multiple applications and systems while handling customer interactions. Education & Qualifications Bachelor's degree or equivalent. High school graduates and university dropouts (with at least one year since leaving university) are also eligible to apply. Experience Previous experience working in a travel agency or using a Global Distribution System (GDS) is mandatory. Prior experience in customer service is an advantage. Technical Skills English proficiency at B1+ level or higher. Proficient computer skills. Ability to effectively use internet-based applications. Minimum typing speed of 30 words per minute (WPM). Core Competencies Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to resolve customer issues efficiently and within a timely manner. Adaptability and flexibility to work varying shifts and operational requirements.

About the Job:<br><br>The VOC Specialist will play a key role in gathering, analyzing, and reporting customer feedback to enhance service delivery and customer satisfaction in our Outsourcing/Offshoring operations. This position will work cross-functionally with various teams to implement changes based on insights derived from Voice of the Customer (VOC) data.<br><br>---<br><br>Responsibilities:<br><br>· Develop and maintain VOC programs to capture customer feedback across multiple channels.<br>· Analyze customer feedback data to identify trends, pain points, and areas for improvement.<br>· Collaborate with operations, quality, and client management teams to ensure feedback is actionable and leads to service enhancements.<br>· Prepare and present VOC reports to stakeholders, highlighting key findings and recommendations.<br>· Conduct regular training sessions to educate staff on the importance of customer feedback and best practices for responding to VOC insights.<br><br>---<br><br>Requirements:<br><br>· Bachelor's degree in Computer Science, IT, Engineering, Science, or a related technical field (preferred).<br>· Minimum 6 months of experience in customer experience, market research, or a related area, preferably in the outsourcing industry.<br>· Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.<br>· Proficiency in VOC tools and customer feedback platforms (e.g., Qualtrics, Medallia, Survey Monkey) is a plus.<br>· Excellent communication and presentation skills to engage with stakeholders and deliver findings.<br>· English Proficiency: Minimum B1 (Intermediate) – B2 (Upper-Intermediate) preferred.<br>· Android phone user (required for internal attendance application).<br><br>---<br><br>Compensation & Benefits:<br><br>· Net Salary: Up to 15,000 EGP (based on experience and English level).<br>· Fixed Shift: 9:00 AM – 6:00 PM.<br>· Social and Medical Insurance.<br>· Company-provided transportation (pickup/drop-off from Maadi Thakanat Station).<br>· Paid training starting from the first payroll.<br>· Half-year performance bonus (up to double/triple salary).<br>· Loyalty allowance and annual salary increments.

Job Offer : We’re Hiring – (Voice & Non-Voice) Location: Abbassia,Cairo •Net Salary: EGP 15500 •Morning shifts (firstly shift starts at 7 am and last shift ends at 7 PM) •2 days off (fixed)(friday and Saturday or Saturday and sunday) •1-week paid training Requirements: •English level: B2 •Experience is a Must

Accountabilities:Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience. Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel. Increases Branch Staff Awareness on Basic service standards and default manners. Reports any look and feel negative feedbacks through customer’s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers. Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis. Initiates and suggests new service enhancement ideas. Reviews all Banks’ customer related procedures and ensure Customer Centric approach is being followed Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction And any other assigned tasks.<br>Minimum Qualifications: University/College Degree in Finance, Economics OR any relevant discipline Experience: Officer 2+ Years of operations / Customer service<br>Job specific Skills:Customer Service Skills Awareness of bank’s product and different bank channels procedures. Team work skills Good Analytical & judgment skills<br>Generic Skills Good communication and interpersonal skills Excellent command of English language. Strong computer skills

About Valify Solutions<br>Valify is a leading Reg Tech company specializing in digital identity verification and compliance automation. We enable financial institutions, fintechs, and large enterprises to securely onboard customers, mitigate risk, and comply with evolving regulatory standards through advanced AI-powered solutions. As we continue to expand across the region, we are seeking a skilled and driven Marketing Specialist to join our team and support our growth initiatives.<br><br>Role Overview:<br>Are you a technical problem solver with a passion for building strong customer relationships? Do you thrive in a fast-paced environment where you can wear multiple hats? If so, our Technical Customer Success Engineer role at Valify might be the perfect fit for you! In this role, you will play a pivotal role in the onboarding, support, and success of our customer accounts, ensuring they derive maximum value from our solutions.<br><br>Key Responsibilities:<br>Customer Engagement:Act as a trusted advisor to a portfolio of customer accounts, guiding them through onboarding, technical support, and ongoing success initiatives. Collaborate closely with the sales team to provide technical expertise during Proof-of-Concepts (POCs) and ensure successful customer adoption of Valify solutions. Technical Expertise:Develop and customize Python scripts and API integrations tailored to meet specific customer requirements, enhancing service flexibility and functionality. Lead the deployment and integration of Valify services across various environments (Cloud, On-premise), ensuring seamless implementation and optimal performance. Data Analysis and Documentation:Conduct data analysis for assigned accounts to identify trends, opportunities for improvement, and ensure alignment with customer success metrics (e.g., NPS, CSAT). Create custom documentation and clear flowcharts to document customer environments, use cases, and solution configurations.<br><br>Requirements:<br>Bachelor’s degree in Computer Science, Engineering, or related technical field.5-8 years of experience in a customer success or technical account management role, preferably in a technology or Saa S company. Proficiency in Python scripting, API integrations, and cloud technologies (AWS, Azure). Strong analytical skills with experience in data analysis, spreadsheet management. Excellent communication and interpersonal skills, with a proven ability to build and maintain strong customer relationships. Experience with technical documentation and flowchart creation is a plus.

We Are Hiring – Technical Customer Analyst (VOC)<br><br>Location: Maadi<br>Salary: Up to 15,000 EGP net<br>Shift: 9:00 AM – 6:00 PM (Fixed)<br>Language: B1+ / B2 English<br>Background: Non-Technical<br><br>Benefits:<br>- Social and Medical Insurance<br>- Paid Training<br>- Company Transportation (pickup/drop-off from Maadi Thakanat Station).<br>- Half-Year Performance Bonuses<br><br>Requirements:<br>- B1+ / B2 English<br>- Non-Technical background<br>- Android user<br>- Strong communication

We are currently seeking a Technical Customer Analyst to join our team in Maadi. This role is ideal for professionals with strong English communication skills who are looking for a stable career opportunity with excellent benefits.<br><br>Position Details:<br><br>- Role: Technical Customer Analyst<br>- Language Level: B1+ / B2 English<br>- Background: Non-Technical welcome<br>- Salary: Up to 15,000 EGP net<br>- Shift: Fixed 9:00 AM – 6:00 PM<br>- Location: Maadi<br>- Android User Required<br><br>Benefits Package:<br><br>- Social and Medical insurance <br>- Paid training <br>- Company-Provided Transportation<br>- Half-Year Performance Bonus (double or triple salary)

???? We're Hiring: Customer Success Representative | BPO<br>???? This is an incredible opportunity for customer-focused professionals who are passionate about delivering exceptional service and building a successful career with a global BPO leader.<br>???? Transportation Provided | ???? Location: New Cairo | B2+/C1 English level is a must<br><br>Key Responsibilities:✅ Handle customer inquiries via calls, chat, or email✅ Resolve customer issues efficiently while ensuring customer satisfaction✅ Maintain a professional and friendly tone at all times✅ Accurately document customer interactions using CRM systems✅ Contribute to improving the overall customer experience<br>Requirements:✔ Bachelor's degree holders (Fresh Graduates are welcome to apply!)✔ Minimum 6 months of experience in Customer Service or Telesales✔ B2+/C1 English proficiency or higher is a must✔ Strong communication and problem-solving skills<br>What We Offer:???? Competitive salary (Starting from 23,000 EGP) + Quarterly Bonuses???? Transportation provided???? Medical & Social Insurance???? Career growth opportunities???? Training and development programs<br>???? Working days: 5 working days / 2 days off⏲️ No overnight shifts ????‍???? Work model: On-site <br>Ready to kickstart your career in Customer Service? Apply now by sharing your CV with us!<br>Subject: "Customer Care Specialist"???? mohamed.saqr@jadeer.ai???? +20 10 93717094: Whats App

Nafham is a personalized learning platform dedicated to empowering students and fostering community growth. We provide online video lessons and tutoring services in Egypt and the Gulf region as well as international curriculums like SAT and IGCSE. Our offerings include life skills courses, from programming to language learning and professional development. Nafham’s mission is to enhance the educational experience and unlock the potential of young individuals across various communities.<br>Job Summary The Customer Service Specialist is responsible for handling customer inquiries, resolving complaints, following up on customer requests, and ensuring a smooth customer experience across all communication channels. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.<br>Responsibilities Respond to customer inquiries via phone, Whats App, email, and other communication channels. Handle customer complaints professionally and provide timely resolutions. Follow up on customer requests and ensure they are resolved within the required SLA. Escalate complex cases to the relevant department when necessary. Accurately document all customer interactions and case updates in the system. Coordinate with internal teams to resolve customer issues efficiently. Provide customers with accurate information about our services, instructors, schedules, and policies. Maintain a high level of customer satisfaction and professionalism. Meet daily and monthly productivity and quality targets. Monitor pending cases and ensure timely follow-up until closure. Prepare reports and update customer service trackers as required. Support continuous improvement initiatives by identifying recurring customer issues and suggesting solutions.<br>Qualifications<br>Bachelor's degree Holder1–3 years of experience in Customer Service, Customer Support, or Call Center. Experience in the education or EdTech industry is a plus. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and manage a high volume of customer inquiries. Excellent in English is a must

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.

We are looking for a detail-oriented Customer Service Representative to join our team, managing scheduling and coordination for a key client account. This is a structured, workflow-driven role within a professional environment that values precision and organization over high-pressure volume.<br><br>Key Requirements:<br><br>· Bachelor's degree.<br>· English proficiency at a B1 – B1+ level – both written and spoken.<br>· Strong organizational skills with a focus on scheduling and task coordination.<br>· Excellent communication and problem-solving abilities.<br><br>Work Arrangement:<br><br>· On-site work arrangement – located in Abbasia, Cairo.<br>· Shift Timings: Rotational 9-hour shifts (including a 1-hour break).<br>· Days Off: Rotational – 2 consecutive days off per week.<br><br>What We Offer:<br><br>· Net Salary: 13,000 EGP.<br>· Social and Medical Insurance coverage.<br>· Paid training to ensure a smooth onboarding experience.