CS Cart Jobs in Egypt

Key Responsibilities & Accountabilities• Define and execute the IT Operations and Infrastructure strategy, ensuring alignment with business objectives, AXA standards, and industry best practices.• Lead and oversee IT Infrastructure, Application Support, and IT Service Desk functions to deliver secure, reliable, resilient, and cost-effective technology services.• Establish, develop, and continuously enhance Tier 2 (L2) and Tier 3 (L3) support capabilities, ensuring effective escalation management, deep technical expertise, rapid issue resolution, knowledge transfer, and sustainable operational support across all IT services and platforms.• Drive innovation, digital transformation, and continuous service improvement through the adoption of emerging technologies, automation, and operational excellence.• Ensure the availability, performance, security, and compliance of IT systems, infrastructure, and services, including effective incident, problem, and crisis management.• Lead IT strategic planning, project delivery, architecture evolution, and technology roadmaps to support current and future business needs.• Manage IT budgets, resources, vendor partnerships, and service providers to maximize value, control costs, and ensure effective service delivery.• Establish and monitor service performance, operational KPIs, governance controls, and risk management practices to ensure high-quality outcomes and informed decision-making.• Build, develop, and lead high-performing teams by fostering a culture of accountability, collaboration, customer-centricity, and continuous learning.• Collaborate with business stakeholders, regional and Group IT teams, and external partners to ensure technology services effectively support organizational goals and strategic priorities.<br>Job Specifications Education / Certifications:• Bachelor’s degree in computer science, Information Technology, or a related field.• Advanced degree (Master's or MBA) preferred.• 10+ years of experience in IT management and leadership roles.• Proven track record of leading and managing large IT teams.• ITIL Foundation.<br>Job Qualifications:• Minimum 15 years of experience in IT Infrastructure, Operations, Application Support, or related technology functions, including leadership roles.• Strong knowledge of IT infrastructure, IT service management, cybersecurity, and emerging technology trends.• Good understanding of Information Security frameworks, governance, and industry best practices.• Strong analytical, problem-solving, and strategic thinking skills with the ability to translate technology solutions into business value.• Proven leadership, stakeholder management, and team development capabilities.• Excellent communication, interpersonal, and collaboration skills.<br>Soft Skills & Behavioral Competencies:• Excellent communication and negotiation skills.• Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.• Models our Values - Creates a culture that promotes the company’s values and standards through role modelling, accountability, and ownership of decisions.• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric services. The company designs customized outsourcing solutions that help organizations focus on their core business while improving service to their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high-value, innovative BPO services. The organization places strong emphasis on quality, human capital, advanced technologies, and transparent, flexible operations. Its teams are driven by integrity, passion to serve, and a commitment to consistently exceed client expectations.<br>Role Description The English Technical Support role is a full-time, on-site position based in Cairo, working a fixed morning shift. In this role, the team member will provide technical support in English to customers, handling inquiries, troubleshooting issues, and guiding users through solutions via phone, email, or chat. Responsibilities include documenting cases accurately, escalating complex problems to the appropriate teams, and following established procedures to ensure timely resolution. The role involves maintaining clear and professional communication, contributing to knowledge bases, and supporting continuous improvement of support processes. Collaboration with colleagues and adherence to company quality and performance standards are expected on a daily basis.<br>Qualifications<br><br> Huawei English Technical Support Agents<br>• Outbound Follow Up <br><br>Requirements:<br>▪️ Graduates Technical graduates are preferred<br>▪️ English Level: B2<br><br>Details:<br>▪️ Salary: 12500 up to 15000<br>▪️ Fixed Shift: 9 AM – 6 PM<br>▪️ 2 Days Off (Rotational)<br>▪️ Social & Medical Insurance<br>▪️ Paid Training<br>▪️ Location: Maadi

Company Description Grand Solution is a trusted IT solutions provider that helps organizations modernize, secure, and optimize their technology infrastructure across the B2B sector. The company delivers tailored, end-to-end services designed to improve performance, reliability, and operational efficiency for businesses, government entities, and educational institutions. With a team of certified engineers, Grand Solution specializes in infrastructure design, deployment, and ongoing support to create scalable, cost-effective environments. From consultancy through implementation and maintenance, the company focuses on keeping clients connected, secure, and prepared for future technology needs.<br>Role Description The Information Technology Sales Executive is a full-time, on-site role based in Cairo, Egypt. This role is responsible for identifying and qualifying leads, engaging prospective clients, and presenting IT infrastructure solutions that align with their business needs. Daily activities include managing the sales pipeline, conducting product demonstrations, preparing proposals and quotations, and negotiating contracts. The Sales Executive collaborates closely with technical teams to translate client requirements into tailored solutions and provides ongoing account management to ensure client satisfaction and retention. The role also involves maintaining market awareness, tracking competitors, and contributing to sales forecasts and reporting.<br>Qualifications<br> Strong IT Sales skills with a track record of meeting or exceeding sales targets in technology or infrastructure solutions. Experience in Lead Generation and prospecting, including cold outreach, networking, and using CRM tools to manage opportunities. Proficiency in Account Management, maintaining long-term client relationships, and ensuring high levels of customer satisfaction. Solid understanding of Information Technology concepts, particularly infrastructure, networking, security, and cloud solutions. Excellent Communication skills, including clear presentation, negotiation, and professional business writing. Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent practical experience. Ability to work on-site in Cairo, Egypt, with strong organizational and time-management skills. Experience in B2B sales to enterprises, government, or educational institutions is highly desirable. Comfort with using CRM and sales productivity tools, and willingness to learn new technologies and solutions.

Role Objectives:The IT Infrastructure Lead is responsible for overseeing the implementation, maintenance, and continuous improvement of Breadfast's IT infrastructure to ensure secure, reliable, and scalable technology environments. The role provides technical leadership across on-premises and cloud infrastructure, supports cybersecurity and business continuity initiatives, establishes infrastructure standards, and collaborates with internal stakeholders and vendors to ensure high system availability and operational excellence. Roles & Responsibilities:Oversee network and systems infrastructure across the firm including configuration, implementation, maintenance, and monitoring. Coordinate implementation and monitoring of cybersecurity across the infrastructure Coordinate implementation and maintenance of the technology components of business continuity and disaster recovery plans. Provide leadership and guidance to support on-prem and cloud hybrid infrastructure. Contribute to the development and adoption of infrastructure standards and procedures applicable to technology infrastructure. Provide management and expert-level guidance to technology infrastructure team members. Provide expert-level hands-on assistance as necessary with administration or maintenance of systems and infrastructure. Coordinate vendor, hardware and software selection and renewals for technology infrastructure Support in determining current and future infrastructure needs, ensuring the scalability of infrastructure design to handle expected growth. Required Education, Knowledge, And Skills:Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.5–7 years of experience in IT Infrastructure, Systems Administration, or Network Engineering, with at least 2 years in a senior or lead technical role. Strong experience managing hybrid infrastructure environments (on-premises and cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform). Experienced in Data-Center management and maintenance procedures. Administration (Azure, AD, Linux, AWS, etc.) and network administration (TCP/IP, DNS, firewalls, VPN, etc.) Strong understanding of networking concepts, including LAN/WAN, VPN, routing, switching, firewalls, DNS, DHCP, and load balancing. Demonstrated familiarity with productivity tools such as project planning tools and Excel. Ability to juggle multiple priorities in a fast-paced environment. Meticulous attention to detail in all aspects of work including communication, execution, and results.

Company Description Grand Solution is a trusted IT solutions provider that helps organizations modernize, secure, and optimize their technology infrastructure. The company delivers tailored, end-to-end services that enhance performance, reliability, and operational efficiency across the B2B sector. Backed by a team of certified engineers, Grand Solution specializes in infrastructure design, deployment, and ongoing support for businesses, government entities, and educational institutions. From consultancy to implementation and maintenance, the company builds scalable, cost-effective IT environments that keep clients connected, secure, and prepared for future growth. Role Description The Information Technology Sales Specialist is a full-time, on-site role based in Cairo, Egypt. This position is responsible for identifying and qualifying new B2B opportunities, conducting prospecting and lead generation activities, and managing the full sales cycle for IT infrastructure solutions. The specialist will meet with clients to understand business needs, deliver product presentations and demonstrations, and collaborate with technical teams to design tailored proposals. Day-to-day responsibilities include preparing quotations, negotiating pricing and contract terms, maintaining accurate sales pipelines and reports, and ensuring a smooth handover to implementation and support teams. The role also involves building long-term relationships with key accounts, gathering market feedback, and contributing to sales strategies and revenue growth targets. Qualifications Proven experience in IT Sales with a solid understanding of Information Technology solutions, infrastructure, and services. Strong skills in Lead Generation, including prospecting, qualification, and pipeline development. Demonstrated ability in Account Management, with experience nurturing client relationships and driving renewals or upsell opportunities. Excellent Communication skills, including the ability to present technical solutions to both technical and non-technical stakeholders. Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent practical experience. Track record of meeting or exceeding sales targets in a B2B environment, ideally within infrastructure or enterprise solutions. Strong negotiation, presentation, and proposal-writing abilities, with attention to detail and follow-through. Comfort working in a fast-paced, client-facing environment and collaborating with cross-functional technical and operations teams. Familiarity with CRM tools and basic sales reporting; fluency in English and Arabic is preferred.

We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.<br><br>Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers' loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.<br><br>Our People is our Brand - Developing seamless loyalty solutions is only possible when we've got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.<br><br>About The Role:<br><br>Dsquares is seeking a highly motivated Technical Support Engineer to join our Technology department.<br><br>As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients and ensuring their satisfaction with our products.<br><br>In this role, you will be responsible for troubleshooting and resolving technical issues reported by clients.<br><br>To succeed in this role, you should have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with clients and have a customer-centric approach to providing support. Additionally, you should be able to work well in a fast-paced environment and be comfortable managing multiple priorities.<br><br>Key Duties & Responsibilities:<br><br>Monitor applications and production systems. Troubleshoot and resolve technical issues. Analyze logs and database records. Support APIs, integrations, and scheduled jobs. Perform SQL queries and database investigations. Escalate and follow up on complex issues. Prepare incident and root cause analysis (RCA) reports. Coordinate with internal teams and clients. Maintain technical documentation<br><br>Requirements<br><br>Bachelor's degree in Computer Science, IT, or related field. 1-2 years of experience in Technical/Application Support. Good knowledge of SQL Server and database troubleshooting. Experience with REST APIs and Postman. Understanding of Windows environments. Knowledge of HTTP, JSON, XML, and system integrations. Strong troubleshooting, analytical, and communication skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Technology Consultant This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Responsibilities: Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads small to medium technical projects. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives. Liaises with Solutions Architect as appropriate. Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments. Provides technical leadership on specific integration activities that are part of an engagement. Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. Communicates across client community, and is viewed as adding value. Demonstrates execution of the company strategy. Contributes to knowledge tools and communities, and ensures project learnings are documented and shared. Role models Knowledge sharing and re-use within practice or profession. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc. Participates in the selling process in C&amp;I and works with sales/principals on pre- sales activities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience Required: 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total). Knowledge and Skills: Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise. Has led small team in delivery of a specific deliverable. Has mastered at least one technical discipline with strong knowledge in at least three major technology areas. Possesses advanced level of business, technical, or functional knowledge. Has ability to perform/drive resolution of problems on combinations and interactions of products. Ability to apply technology and consulting to solve a client business problem. Able to communicate and present complex issues with assurance and confidence.Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing. Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements. Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals. Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package. Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery. Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}</p><p></p></section>

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>Job Purpose<br><br>The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company’s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.<br><br>Key Responsibilities & Duties<br><br> Infrastructure & System Maintenance Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems. Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately. Manage backup procedures, disaster recovery plans, and data integrity protocols. Team Leadership & Helpdesk Support Lead, mentor, and schedule the daily tasks of the IT technical support team. Act as the escalation point for complex technical issues reported by staff or guests. Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs). Security & Compliance Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls. Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations. Inventory & Vendor Management Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals. Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades. <br><br>Qualifications<br><br>Job Requirements & Qualifications<br><br>Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: 3–5 years of experience in IT support, with at least 1–2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus). Technical Certifications: CCNA, MCSA, Comp TIA Network+/Security+, or ITIL certifications are highly preferred. Core Skills:Strong knowledge of network administration, active directory, firewalls, and VoIP systems. Excellent troubleshooting skills across Windows/mac OS environments and hardware. Strong leadership, time management, and communication skills in both English and Arabic<br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description Ain Shams University, founded in July 1950 as Ibrahim Pasha University, is the third established university in Egypt. It has played a key role alongside Cairo University and Alexandria University in expanding access to higher education for a growing youth population. Over time, Ain Shams University has developed a strong network of distinguished faculties and academic institutes. The university is recognized for its commitment to academic excellence, research, and the preparation of future professionals across multiple disciplines. Computer science students benefit from a vibrant academic environment and opportunities for practical learning.<br>Role Description A Computer Science Student at Ain Shams University engages in full-time, on-site study and academic work at the Cairo campus. Day-to-day activities include attending lectures and labs, completing programming assignments, participating in group projects, and conducting research under faculty guidance. Students are expected to engage actively in class discussions, collaborate with peers, and apply analytical thinking to solve computing problems. The role also involves staying up to date with emerging technologies, preparing for exams, and participating in academic events or workshops related to computer science.<br>Qualifications<br> <br>Foundational knowledge in Computer Science, including core concepts, data structures, and algorithms. Programming skills in one or more languages (such as Python, Java, C++, or similar) and the ability to write clean, efficient code. Strong Analytical Skills and problem-solving abilities for tackling theoretical and practical computing challenges. Effective Communication skills, including the ability to collaborate with peers and present technical ideas clearly. Research skills, with the capacity to gather information, review academic literature, and contribute to projects under supervision. Commitment to full-time study and readiness to work in an on-site, campus-based environment in Cairo. Basic familiarity with mathematics relevant to computer science (such as discrete mathematics and logic) is beneficial. Demonstrated motivation to learn, adapt to new technologies, and participate in academic and extracurricular activities.

Company Description ASA Business Group has been a trusted leader in real estate development for over 25 years, focusing on sustainable, comfortable, and high-quality communities. The company specializes in environmentally friendly residential and commercial properties, using innovative designs and sustainable practices to create functional, eco-conscious buildings. ASA Business Group emphasizes exceptional customer service, supporting clients through every step of the buying process with transparency and integrity. The organization is committed to fostering a strong sense of community and creating living environments where individuals and families can thrive. As ASA grows, it continues to position itself as a preferred choice for real estate development built with care and passion. Role Description The Information Technology Manager is a full-time, on-site role based in 6th of October, responsible for overseeing the company’s IT infrastructure and services. This role includes managing networks, servers, and business applications, ensuring systems are secure, reliable, and aligned with operational needs. The Information Technology Manager will supervise IT staff and service providers, coordinate hardware and software installations, and lead troubleshooting and incident resolution. Daily tasks involve monitoring system performance, implementing backup and disaster recovery procedures, and maintaining cybersecurity standards and compliance. The role also requires collaborating with leadership and other departments to plan technology upgrades, support digital transformation initiatives, and provide user training and ongoing technical support.<br><br>Key Responsibilities Manage and maintain IT infrastructure, networks, servers, and systems Oversee cybersecurity, data protection, and backup protocols Lead IT support and ensure timely resolution of technical issues Manage software, hardware, and vendor relationships Develop and manage the IT budget and technology roadmap Implement and maintain business systems (ERP, CRM, etc.) Ensure compliance with IT policies and industry standards Support digital transformation and process automation initiatives<br><br>Qualifications Strong skills in IT infrastructure management, including network administration, server management, and hardware/software maintenance. Experience with cybersecurity practices, data protection, backup strategies, and disaster recovery planning. Proficiency in business applications and collaboration tools, with the ability to oversee implementation, updates, and system integration. Demonstrated leadership abilities in managing IT teams or vendors, prioritizing tasks, and driving projects to completion. Excellent problem-solving skills and the capacity to diagnose and resolve technical issues in a timely manner. Effective communication skills for collaborating with non-technical stakeholders and providing clear user guidance and training. Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant professional certifications (such as Comp TIA, Cisco, or Microsoft) are a plus. Prior experience in real estate, construction, or property management environments is beneficial but not required. Ability to work on-site in 6th of October and maintain a high level of integrity, responsibility, and service orientation.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A leading recruitment company in Heliopolis, Cairo, is seeking an exceptional Computer Science Teacher to enhance our dynamic team. This teacher will play a vital role in educating students in both fundamental and advanced skills in information technology, helping them excel in a rapidly changing technological world. Being part of our team means you will contribute to a vibrant educational environment that values innovation and creativity.</p><p>We believe that education is the key to unlocking new horizons for students, and therefore we offer continuous training programs and opportunities for professional growth. You will have the chance to develop your teaching and technical skills through workshops and training sessions we provide. We also strive to create a collaborative work culture where you can exchange ideas and experiences with your colleagues, enhancing your professional journey.</p><p>If you are looking for an inspiring work environment where you can positively impact students' lives, this opportunity is for you. We are looking for an individual who is passionate about teaching and eager to develop students' skills in computer science. Be part of an exciting and challenging educational journey where you can achieve sustainable professional growth and reach your educational goals.</p><p><b>Responsibilities:</b></p><ol><li>Deliver advanced teaching lessons in computer science, focusing on the use of modern technologies to enhance the learning experience.</li><li>Develop curricula that meet students' needs while considering the latest trends in information technology.</li><li>Assess student progress through periodic tests and practical projects to ensure educational objectives are met.</li><li>Organize workshops and training sessions for students to enhance their skills in using various software applications.</li><li>Provide academic support and guidance to students to assist them in overcoming educational challenges.</li><li>Collaborate with other teachers to develop comprehensive educational programs that enhance the learning experience.</li><li>Participate in educational and community activities to raise awareness about the importance of information technology.</li><li>Continuously update personal knowledge of the latest technologies and software in the field of computer science.</li><li>Provide regular reports to school management regarding student progress and any challenges they face in learning.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>✅ Minimum of 3 years of experience in teaching the subject in language schools or international schools, preferably with experience in Saudi Arabia.</p><ul><li>✅ Excellent command of the English language.</li></ul></div>

Role Purpose The IT Infrastructure Engineer is responsible for maintaining and supporting the organization’s IT infrastructure, ensuring smooth day-to-day operations, system availability, and efficient resolution of technical issues. The role focuses on end-user support, server management, virtualization, and network stability. Key Responsibilities & Duties• Provide end-user support, troubleshooting hardware, software, and system issues• Maintain and manage internal servers, including QNAP and related storage systems• Create and manage virtual machines and virtual environments (Virtualization)• Monitor system performance and ensure availability of IT infrastructure• Diagnose and resolve network issues (LAN/WAN, connectivity, access problems)• Support installation, configuration, and maintenance of IT systems and equipment• Perform regular system updates, backups, and security checks• Collaborate with internal teams to ensure smooth IT operations• Document issues, solutions, and system configurations Requirements• Bachelor’s degree in Computer Science, Information Technology, or related field.• 5+ years of experience in IT infrastructure or system administration.• Strong experience in end-user support and troubleshooting.• Hands-on experience with servers (QNAP or similar storage solutions).• Experience with virtualization technologies (VMware, Hyper-V, or similar).• Good understanding of networking concepts and issue resolution.• Strong problem-solving and communication skills.• Ability to work in a fast-paced environment and handle multiple tasks.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

********* Must have IT sales background ***********<br>Job Summary:Responsible for driving revenue growth by managing strategic accounts, acquiring new clients, and expanding Quadra Tech’s portfolio within assigned markets. The role focuses on building long-term client relationships, identifying business opportunities, leading complex sales cycles, and achieving assigned sales targets. This position requires strong consultative selling skills, technical understanding of IT solutions, and the ability to manage high-value enterprise accounts.<br>Job Description:Achieve and exceed annual and quarterly sales targets. Develop and execute strategic account plans. Identify new business opportunities within existing and potential clients. Lead the full sales cycle from prospecting to closing deals. Prepare commercial proposals, tenders, and pricing strategies. Build and maintain strong, long-term client relationships. Act as the main point of contact for key accounts. Conduct regular business reviews with clients. Ensure high customer satisfaction and retention. Expand Quadra Tech’s footprint in government, enterprise, and private sectors. Identify cross-selling and upselling opportunities. Monitor market trends and competitor activities. Develop strong pipeline management and forecasting accuracy. Coordinate with technology vendors and partners. Negotiate pricing and commercial terms. Maintain strong relationships with key vendors (e.g., infrastructure, cybersecurity, software providers). Work closely with Presales, Technical, and Project teams to design tailored solutions. Coordinate with Finance for payment follow-ups and credit management. Provide regular sales reports and forecasts to management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.7–10+ years of experience in IT sales or technology solutions sales. Proven track record of achieving high revenue targets. Experience handling enterprise and government accounts is preferred. Strong understanding of IT infrastructure, cybersecurity, networking, or enterprise solutions. Ability to understand technical proposals and translate them into business value. Excellent negotiation and closing skills. Strong communication and presentation skills. Strategic thinking and consultative selling approach. Strong financial and commercial awareness. Ability to manage large, complex deals. Leadership skills and ability to mentor junior sales team members. Results-driven and target-oriented. High level of professionalism. Strong relationship-building skills. Ability to work under pressure and meet deadlines.

********* Must have IT sales background ***********<br>Job Summary:Responsible for driving revenue growth by managing strategic accounts, acquiring new clients, and expanding Quadra Tech’s portfolio within assigned markets. The role focuses on building long-term client relationships, identifying business opportunities, leading complex sales cycles, and achieving assigned sales targets. This position requires strong consultative selling skills, technical understanding of IT solutions, and the ability to manage high-value enterprise accounts.<br>Job Description:Achieve and exceed annual and quarterly sales targets. Develop and execute strategic account plans. Identify new business opportunities within existing and potential clients. Lead the full sales cycle from prospecting to closing deals. Prepare commercial proposals, tenders, and pricing strategies. Build and maintain strong, long-term client relationships. Act as the main point of contact for key accounts. Conduct regular business reviews with clients. Ensure high customer satisfaction and retention. Expand Quadra Tech’s footprint in government, enterprise, and private sectors. Identify cross-selling and upselling opportunities. Monitor market trends and competitor activities. Develop strong pipeline management and forecasting accuracy. Coordinate with technology vendors and partners. Negotiate pricing and commercial terms. Maintain strong relationships with key vendors (e.g., infrastructure, cybersecurity, software providers). Work closely with Presales, Technical, and Project teams to design tailored solutions. Coordinate with Finance for payment follow-ups and credit management. Provide regular sales reports and forecasts to management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.7–10+ years of experience in IT sales or technology solutions sales. Proven track record of achieving high revenue targets. Experience handling enterprise and government accounts is preferred. Strong understanding of IT infrastructure, cybersecurity, networking, or enterprise solutions. Ability to understand technical proposals and translate them into business value. Excellent negotiation and closing skills. Strong communication and presentation skills. Strategic thinking and consultative selling approach. Strong financial and commercial awareness. Ability to manage large, complex deals. Leadership skills and ability to mentor junior sales team members. Results-driven and target-oriented. High level of professionalism. Strong relationship-building skills. Ability to work under pressure and meet deadlines.

Abdul Latif Jameel… a place to realize your potential<br>Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945, Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>JOB PURPOSEAs an IT Auditor, you will play a critical role in assessing and strengthening the organization's IT control environment, governance framework, and information security practices. You will support the execution of risk-based IT audits, evaluate technology-related risks, and provide valuable insights that enhance operational effectiveness, compliance, and business resilience. This role offers an exciting opportunity to work across complex systems, including SAP and Oracle Fusion environments, while contributing to continuous improvement initiatives across the business.<br>KEY ACCOUNTABILITIESExecute risk-based IT audits covering IT governance, infrastructure, information security, and digital initiatives. Assess the adequacy and effectiveness of IT controls and identify areas for improvement. Perform walkthroughs, testing procedures, and control evaluations to support audit objectives. Review SAP and Oracle Fusion application controls and related IT General Controls (ITGCs). Analyze audit findings and prepare clear, actionable reports for management. Conduct data analysis and testing using audit and analytics tools. Present audit observations and recommendations to stakeholders across different levels of the organization. Collaborate with process owners and external auditors to ensure timely resolution of audit findings. Support the development and execution of the annual IT audit plan.<br>QUALIFICATIONS & EXPERIENCEBachelor's degree in Computer Science, Information Systems, Accounting, Business Administration, or a related discipline. Experience in Information Technology, IT Risk, IT Audit, Information Security, or related fields. Exposure to SAP and/or Oracle Fusion environments is highly desirable. Professional certifications such as CISA, CIA, CISM, CRISC, CISSP, or CGEIT are preferred. Experience utilizing data analytics or CAAT tools for audit activities is advantageous. Fluency in both Arabic and English is required.<br>TECHNICAL & FUNCTIONAL COMPETENCIESIT Audit & Risk Assessment IT Governance, Information Security & Internal Controls SAP / Oracle Fusion Controls Review & Data Analytics<br>WHY JOIN ABDUL LATIF JAMEEL? Be part of a globally respected, family-owned organization with 80 years of pioneering history. Work across diverse cultures and geographies with real international exposure. Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment. Gain exposure to complex technology environments and enterprise-wide transformation initiatives. Contribute to high-impact projects that strengthen governance, risk management, and operational excellence. Access continuous learning and professional development opportunities.<br>READY TO MAKE YOUR MARK? If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you.<br>Apply now.<br>Abdul Latif Jameel is committed to building an inclusive, diverse workplace. All qualified applicants will be considered without regard to race, gender, nationality, disability, or any other protected status.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities:</strong></p><ul><li>Design, implement, and maintain the organizations IT infrastructure, including servers, networking equipment, and cloud platforms.</li><li>Oversee system upgrades, software patches, and hardware replacements.</li><li>Diagnose and resolve complex networking, Windows, and cable-related issues.</li><li>Provide hands-on support for hardware-related problems.</li><li>Maintain accurate records of IT incidents and solutions, generating reports on system performance and issues.</li><li>Design, implement, and maintain the organizations IT infrastructure, including servers, networking equipment, and cloud platforms.</li><li>Oversee system upgrades, software patches, and hardware replacements.</li><li>Manage Windows Server environments, including Active Directory, DNS, and DHCP services.</li><li>Administer and configure firewalls to ensure network security.</li><li>Oversee and manage Microsoft Azure Administration tasks.</li><li>Administer cloud environments such as Google Workspace, or Azure DevOps.</li><li>Optimize virtual environments, including Proxmox and VMware setups.</li><li>Install, configure, and maintain VoIP platforms (e.g., Yeastar PBX, VitalPBX).</li><li>Design and implement IVR systems, call routing, and SIP trunk configurations.</li><li>Troubleshoot VoIP-related issues (call quality, connectivity, integration) and ensure seamless telephone operations.</li><li>Implement and manage microwave technology solutions, particularly Unify systems.</li><li>Monitor and troubleshoot any connectivity or performance issues specific to microwave links.</li><li>Lead IT projects from initiation to completion, including budgeting and vendor coordination.</li><li>Propose and implement new technologies to enhance operational efficiency.</li><li>Enforce IT security policies and procedures to protect systems and data.</li><li>Ensure compliance with organizational and regulatory standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications:</strong></p><ul><li>Bachelors degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).</li><li>3 years of experience in IT roles, with significant focus on systems administration, networking, and troubleshooting.</li><li>Hands-on experience with hardware and complex network environments (CCNA-level tasks).</li><li>Deep understanding of Windows Server, firewall configurations, and Microsoft Azure Administration.</li><li>Proficient in pfSense, MikroTik, Sophos, or Cisco networking equipment.</li><li>Familiarity with microwave technology (Unify).</li><li>Experience managing VoIP systems, including telephony configurations and integrations.</li><li>Familiarity with ITIL frameworks and help desk systems (e.g., Zammad) is advantageous.</li><li>ERP Systems familiarity is a plus.</li><li>Excellent communication, problem-solving, and project management abilities.</li><li>Strong interpersonal skills with the ability to work independently and in a team.</li><li>Detail-oriented with strong organizational and documentation skills.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> <br> <br> Job Summary<br> We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><br><br>Job Description<br><p><strong>Key Responsibilities</strong></p><br><ul><li>Provide first-line technical support for end users via ticketing systems, phone, chat, and email.</li><li>Troubleshoot and resolve Microsoft Windows operating system issues.</li><li>Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.</li><li>Diagnose and resolve software-related incidents and application issues.</li><li>Perform basic network troubleshooting and connectivity diagnostics.</li><li>Escalate complex issues to second-line support teams when required.</li><li>Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system.</li><li>Follow IT service management processes and SLA requirements.</li><li>Assist users with account-related issues, access requests, and basic system configurations.</li><li>Provide excellent customer service and maintain effective communication throughout the support process.</li><li>Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</li></ul><p><strong>Technical Skills</strong><br> Operating Systems</p><br><ul><li>Strong knowledge of Microsoft Windows environments.</li><li>Windows troubleshooting and end-user support.</li></ul><p>Microsoft 365</p><br><ul><li>Microsoft Outlook troubleshooting.</li><li>Microsoft Office applications support.</li><li>Microsoft Teams and OneDrive basic support.</li><li>Microsoft 365 user administration fundamentals.</li></ul><p>Networking</p><br><ul><li>Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN).</li><li>Basic network troubleshooting and connectivity diagnostics.</li></ul><p>Cloud Technologies</p><br><ul><li>Basic understanding of Microsoft Azure and cloud computing concepts.</li><li>Familiarity with cloud environments and identity management fundamentals.</li></ul><p>Software Support</p><br><ul><li>Software installation, configuration, troubleshooting, and maintenance.</li><li>Application support and issue resolution.</li></ul><p><strong>Soft Skills</strong></p><br><ul><li>Strong verbal and written communication skills.</li><li>Excellent customer service and user support skills.</li><li>Strong troubleshooting and analytical thinking abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Ability to work on multiple applications and tasks simultaneously.</li><li>Strong teamwork and collaboration skills.</li><li>Attention to detail and commitment to service quality.</li></ul><p><strong>Preferred Skills</strong></p><br><ul><li>Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems.</li><li>Basic knowledge of azure and user account management.</li><li>Understanding of ITIL concepts and Service Desk best practices.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0–2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul><br><br> </div>