CS Cart Jobs in Egypt

The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.<br><br>Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system Maintain and update the knowledge base with solutions to common problems and best practices for end-user support Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems Participate in the development and implementation of IT policies, procedures, and standards related to user support Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience Stay up to date with the latest technologies, tools, and best practices in the field of IT support Mentor and train junior IT support staff or interns as needed<br><br>Requirements<br><br>Associate degree or bachelor's degree in computer science, Information Technology, or a related field1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues Proficient in the use of Windows, mac OS, and/or Linux operating systems, as well as common office productivity applications Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques Familiarity with IT service management practices, including incident management and service desk operations Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support Ability to work independently and as part of a team to support the IT needs of the organization Adaptability and a willingness to learn about new technologies and stay up to date with industry trends Strong customer service orientation and a commitment to providing high-quality user support Industry certifications (e.g., Comp TIA A+, Network+, Security+) are preferred.

Company Description Gulf Cryo is a leading provider of industrial gas solutions, privately owned and headquartered in Dubai, United Arab Emirates. The company operates in 10 countries across the Middle East and Gulf, with a strong focus on regional growth and emerging business opportunities. For over a decade, Gulf Cryo has manufactured and supplied industrial, medical, and specialty gases to sectors such as healthcare, food and beverage, manufacturing, primary metals, oil and gas, and refineries. Its products support a wide range of applications, from oxygen for hospitals to specialty gases for electronics and hydrogen for clean fuels. Team members join a business with established expertise, diverse customers, and a commitment to innovation in gas technologies. Role Description IT Support & Service Desk Operations• Provides technical support and advice to IT end-users to prevent, troubleshoot and resolve IT issues. Analyses issues to identify root cause and suggest ways to avoid reoccurrence.• Manages the configuration and installation of desktop IT software on computers and other devices. • Resolves all IT support incidents and requests in accordance with the associated service level agreements (SLA).• Manages and maintains all user support information in the IT Service Desk system, including ticket classification, prioritising, escalation and actions. • Documents solutions and procedures to share across IT group and business users.<br>IT Asset Management • Manages assignment, configuration, support and repairs of user computing devices and accessories, including laptops and smart phones. • Ensures all company IT assets (hardware and software) are accurately managed for inventory, licensing and budget purposes, including maintaining IT assets databases and documentation.• Works with IT suppliers and internal Procurement teams to acquire IT assets in compliance with company commercial policies, including ensuring IT technical specifications and competitive bidding requirements are met. <br>Business Relationship Management• Obtains feedback from IT system end-users on the impact of incidents and the quality of services provided, including improvement suggestions.• Provides IT system training to company staff, including user onboarding and IT Security awareness policies and guidance.• Demonstrates IT as a proactive business support partner.<br>Information Security & IT Assurance• Supports the technical implementation and ongoing maintenance of Information Security solutions in response to the changing cyber-security threat landscape.• Follows all IT Change Management processes and best practice to minimize the risk of business system outages by properly planning, testing and documenting system changes.<br>IT Operations and Infrastructure Administration• Performs administration of on-premise and cloud software and systems as needed.• Ensures general business resources including printers, meeting room equipment and access control systems are working effectively. • Coordinates with HR, Facilities and suppliers for any office moves or new staff arrivals involving IT equipment provisioning, cabling etc.• Supports evaluation of new technology solutions and equipment to help identify cost-effective ways of delivering required functionality, including participating in new IT system testing.<br> General working practices• Customer service orientation, including professionalism and managing user expectations.• Communicates effectively when supporting end users, either in-person, via phone, email, messaging or using IT Service Desk application.• Promotes IT as a proactive business partner and advisor, instead of a reactive ‘order taker’.• Challenges status-quo and current IT practices/solutions to continually search for and suggest more efficient or cost-effective ways of working.• Understands the 24/7 nature of Gulf Cryo business and is able to respond to urgent IT support needs and/or scheduling of activities outside of normal business hours to minimize impact.• Follows all company policies, including strict adherence to HSE standards to always work safely to avoid risk of harm to self, others or the environment. <br> Qualifications Education: Bachelor’s degree in Computer Science/Application/Engineering, or equivalent Experience: Minimum 4-5 years IT support and/or operations working experience, with additional preferred. Certification in Microsoft, Cisco technologies and ITIL Foundation 4, with basic technical knowledge of a broad variety of IT systems. Knowledge of IT Helpdesk applications an advantage Skills: Strong analytical and problem-solving skills, with attention to detail. Teamworking skills. Written and verbal communication skills. Interpersonal skills. Flexibility and adaptability. Able to take the initiative and be proactive. Customer service orientation Languages: Excellent level of both English and Arabic proficiency

JOB PURPOSEThe Learning Technology Executive develops technology-enabled learning solutions that make learning more engaging, scalable, and measurable across MAGRABi University. The role creates digital learning experiences, applies AI and automation to improve learning workflows, develops dashboards and reporting solutions, and evaluates emerging technologies that strengthen learning effectiveness and operational efficiency.<br>Qualifications and Education: ▪ Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Artificial Intelligence, or a related technical discipline.▪ Passion for technology, AI, and continuous learning. Experience ▪ 1-3 years of experience in software development, AI, automation, digital products, or learning technologies.▪ Hands-on experience with AI tools such as Claude, Chat GPT, Copilot, Gemini, or similar platforms. ▪ Basic programming skills (e.g., Python, Java Script, HTML, and CSS) is a plus.▪ Experience with e Learning authoring tools (e.g., Articulate Rise or Storyline) is a plus.▪ Experience with reporting tools (e.g., Power BI, Looker Studio, Tableau) is a plus.<br>JOB RESPONSIBILITIES ▪ Design and develop engaging digital learning experiences using AI-powered tools and modern learning technologies.▪ Build interactive e Learning content, simulations, videos, assessments, and SCORM packages using industry leading authoring tools.▪ Research and evaluate new tools and emerging technologies relevant to learning, and recommend practical use cases and pilots that enhance learning effectiveness.▪ Develop dashboards and reports using AI and analytics to improve operational efficiency and support data driven decision-making.▪ Lead automation and API integration initiatives in coordination with IT, vendors, and relevant system owners.▪ Collaborate with learning designers, subject matter experts, IT, and business stakeholders to translate business needs into technology-enabled learning solutions.▪ Test, document, and continuously improve digital learning solutions and workflows to ensure functionality, usability, and compatibility across platforms.

Provide technical support to customers through phone, email, remote sessions, and online meetings. Contact clients after the sales process to activate software licenses and ensure successful deployment. Guide customers through software installation, configuration, and best practices to prevent common issues. Troubleshoot technical problems and provide timely, effective solutions to ensure customer satisfaction. Escalate requests related to additional products, upgrades, or services to the Account Manager. Research technical solutions through vendor knowledge bases, documentation, and support portals. Communicate directly with software vendors when advanced technical support is required. Document all customer interactions, troubleshooting steps, and resolutions in the support system. Maintain accurate records of support tickets, escalations, and customer feedback. Monitor recurring issues and report them to the management team to improve service quality. Assist in identifying customers' technical needs and provide recommendations for optimal system usage. Support internal IT operations by identifying hardware and software requirements. Coordinate the procurement of required IT equipment and software licenses. Maintain and update the company's IT asset inventory, including hardware, software, and licenses. Collaborate with Sales and Account Management teams to ensure a seamless customer experience. Ensure compliance with company support procedures and service standards. <br><br>Requirements<br><br> Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 3 years of experience in Technical Customer Support, IT Support, or Technical Services. Strong knowledge of Windows and mac OS operating systems. Good understanding of basic networking concepts (TCP/IP, DNS, LAN/WAN, Wi-Fi). Experience troubleshooting software installation and licensing issues. Ability to explain technical concepts clearly to non-technical users. Strong analytical and problem-solving skills. Excellent communication and customer service skills. English proficiency: B1 level or above. Experience using remote support tools (Team Viewer, Any Desk, Remote Desktop, etc.) is a plus. Experience with ticketing/helpdesk systems is a plus. Knowledge of Autodesk products or similar engineering software is an advantage. IT certifications (such as Comp TIA A+, Network+, Microsoft, or similar) are a plus. Strong organizational skills with excellent attention to detail. Ability to prioritize tasks, manage multiple support requests, and work under pressure. Team player with the ability to work independently when needed. Proficiency in Microsoft Office applications and general IT administration tasks.

Premier Group is seeking a Group IT Manager to spearhead strategic IT management across all PG companies. Reporting directly to the CEO, this pivotal role involves aligning technology endeavors with business objectives, consolidating IT applications, fortifying infrastructure and security, and fostering innovation throughout the organization. The ideal candidate is a forward-thinking leader with robust technical acumen and a successful track record in overseeing cross-functional IT teams.<br>Key Responsibilities Develop and execute a comprehensive Group IT strategy aligned with Premier Group’s overall business goals. Provide strategic leadership and governance of IT functions across all PG companies. Lead the consolidation and optimization of IT applications, systems, and platforms to improve efficiency and reduce complexity. Oversee the design, implementation, and maintenance of robust IT infrastructure, ensuring reliability, scalability, and performance. Ensure strong cybersecurity, data protection, and risk management practices across the organization. Drive the adoption of cloud technologies and enterprise systems to support growth and innovation. Manage IT budgets, vendor relationships, and service providers to deliver cost-effective solutions. Build, mentor, and lead high-performing cross-functional IT teams, fostering collaboration and continuous improvement. Act as a key advisor to executive leadership and stakeholders on technology trends, risks, and opportunities. Promote innovation and digital transformation initiatives that enhance operational efficiency and competitive advantage.<br>Qualifications & Experience:Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field. Minimum of 15 years of progressive IT leadership experience, particularly in a multi-company or group setting. Demonstrated expertise in IT strategy, infrastructure enhancement, and application integration. Proficiency in cybersecurity, cloud technologies, and enterprise systems. Strong capabilities in leadership, communication, and stakeholder engagement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Title:</strong> IT Manager<br><strong>Location:</strong> Cairo, Egypt<br><strong>Industry:</strong> Food &amp;amp; Beverage / Restaurant Chain</p><br>Job Summary<p>We are seeking an experienced and results-driven IT Manager to oversee and manage the company's IT infrastructure, systems, and technology operations across multiple restaurant locations. The ideal candidate will be responsible for ensuring the reliability, security, and efficiency of all IT systems, supporting business operations, driving technology improvements, and leading IT projects that enhance organizational performance and customer experience.</p><br>Key Responsibilities<ul><li><p>Manage and oversee all IT operations across restaurant branches, head office, warehouses, and production facilities.</p><br></li><li><p>Ensure the availability, performance, and security of network infrastructure, servers, cloud services, and business applications.</p><br></li><li><p>Support and maintain POS systems, ERP systems, inventory management platforms, and other operational software.</p><br></li><li><p>Develop and implement IT policies, procedures, and best practices to ensure operational efficiency and data security.</p><br></li><li><p>Lead IT support activities, ensuring timely resolution of technical issues and minimal business disruption.</p><br></li><li><p>Manage IT vendors, service providers, software licenses, and technology contracts.</p><br></li><li><p>Plan, execute, and monitor IT projects including system upgrades, new branch openings, infrastructure expansion, and digital transformation initiatives.</p><br></li><li><p>Monitor cybersecurity risks and implement appropriate security controls, backup solutions, and disaster recovery plans.</p><br></li><li><p>Ensure compliance with company policies, data protection requirements, and industry standards.</p><br></li><li><p>Manage IT budgets, technology investments, and cost optimization initiatives.</p><br></li><li><p>Conduct regular system audits, performance assessments, and risk evaluations.</p><br></li><li><p>Train and support employees on IT systems, applications, and security awareness.</p><br></li><li><p>Collaborate with Operations, Finance, HR, Supply Chain, and other departments to align technology solutions with business needs.</p><br></li></ul>Qualifications &amp;amp; Requirements<ul><li><p>Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.</p><br></li><li><p>5–8+ years of IT experience, preferably within the Food &amp;amp; Beverage, Hospitality, Retail, or Multi-Branch Operations sectors.</p><br></li><li><p>Previous experience managing IT teams and multi-site technology environments is required.</p><br></li><li><p>Strong knowledge of:</p><br><ul><li><p>Network infrastructure (LAN, WAN, Wi-Fi, VPN)</p><br></li><li><p>Microsoft Windows Server and Active Directory</p><br></li><li><p>Cloud platforms (Microsoft 365, Azure, AWS, or similar)</p><br></li><li><p>POS systems and restaurant management solutions</p><br></li><li><p>ERP and business applications</p><br></li><li><p>Cybersecurity and data protection practices</p><br></li><li><p>Backup and disaster recovery solutions</p><br></li><li><p>IT service management and helpdesk operations</p><br></li></ul></li><li><p>Experience managing IT vendors, contracts, and service-level agreements (SLAs).</p><br></li><li><p>Strong troubleshooting, analytical, and problem-solving skills.</p><br></li><li><p>Ability to manage multiple projects and priorities in a fast-paced environment.</p><br></li><li><p>Excellent communication, leadership, and stakeholder management skills.</p><br></li><li><p>Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, PMP, or cybersecurity certifications are an advantage.</p><br></li></ul>Key Competencies<ul><li><p>IT Infrastructure Management</p><br></li><li><p>Cybersecurity &amp;amp; Risk Management</p><br></li><li><p>Leadership &amp;amp; Team Management</p><br></li><li><p>Project Management</p><br></li><li><p>Business Systems Support</p><br></li><li><p>Vendor &amp;amp; Contract Management</p><br></li><li><p>Budget Planning &amp;amp; Cost Control</p><br></li><li><p>Strategic Thinking</p><br></li><li><p>Problem Solving &amp;amp; Decision Making</p><br></li><li><p>Service Delivery Management</p><br></li><li><p>Communication &amp;amp; Stakeholder Management</p><br></li><li><p>Change Management</p><br></li></ul>Preferred Industry Experience<p>Restaurant Chains, Quick Service Restaurants (QSR), Cafés, Hospitality, Food Manufacturing, Retail Chains, Distribution Networks, or Multi-Branch Business Operations.</p><br> </div>

Company Description Saudi Firmness is an investment company based in Cairo, Egypt, focused on driving growth across sectors such as Oil and Gas, Energy, Construction, Pharmaceuticals, and Heavy Steel Fabrication. The company serves as the technical office support for Emkan Holding, a well-established Saudi Arabian group with over fifty years of experience, providing a strong foundation of trust and expertise. Saudi Firmness emphasizes responsible and sustainable growth, actively supporting eco-friendly projects that create long-term value for communities. A professional, quality-driven team delivers reliable products and services to a diverse customer base. The organization offers opportunities for talent to contribute to impactful projects while helping shape a more sustainable future.<br>* Mandatory Requirements:-ITIL Certification (Foundation or higher)-Experience working within a structured IT environment is preferred-Experience with vendor coordination and operational governance is an advantage-Strong understanding of IT operations and governance- Experience in IT policies, procedures, and compliance-Understanding of access management and segregation of duties-Experience in vendor and contract coordination-Strong documentation, follow-up, and organizational skills -Strong understanding of IT operations and service management-Ability to develop and maintain policies and procedures-Good understanding of risk management concepts-Strong organizational and documentation skills- Good communication and stakeholder coordination abilities-Analytical and problem-solving mindset-Ability to manage multiple priorities and follow-up activities* Preferred:- Knowledge or awareness of:o ISO 20000 o ISO 27001o IT Governance framework- Experience with ITSM / Service Desk systems- Understanding of cybersecurity governance concepts- Experience in IT audit or compliance environments* Educational Background: Bachelor’s degree in:-Information Technology -Computer Science -Information Systems or related field Years of Experience: 4+ years of experience in o IT operationso IT governanceo IT Complianceo IT risk management or related fields * Technical Knowledge:-IT governance and operational processes-IT service management concepts-Vendor and contract management-Access management and segregation of duties-Operational risk and compliance practices-Basic understanding of cybersecurity governance concepts Certifications (Mandatory):-ITIL Certification (Foundation or higher)* Nice to Have-ISO 27001 awareness or certification-ISO 20000 awareness or certification-ITSM-related certification Sers. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and external auditors. Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field; relevant certifications (e.g., CISA, CRISC, CISSP, ISO 27001 Lead Implementer/Auditor) are an advantage. Experience working in or with investment, industrial, or energy-related sectors is a plus. High level of integrity, attention to detail, and commitment to continuous improvement in IT governance, risk

Manage risk-based IT and Information Security audit engagements. Evaluate cybersecurity governance, security controls, and information security frameworks. Assess IT infrastructure, cloud environments, networks, databases, and critical applications. Review IT General Controls (ITGCs), application controls, identity and access management, change management, and disaster recovery processes. Evaluate compliance with regulatory requirements, industry standards, and internal policies. Identify control deficiencies, assess associated risks, and recommend practical remediation actions. Prepare and present audit findings and reports to senior management and relevant committees. Monitor and follow up on management action plans to ensure timely remediation of audit findings. Manage and mentor audit team members and ensure the quality and timely completion of audit engagements. <br><br>Requirements<br><br>Bachelor's degree in Information Systems, Computer Science, Cybersecurity, or a related discipline. Significant experience in IT Audit, Information Security Audit, IT Risk Management, or Cybersecurity Assurance. Professional certifications such as: CISA (Certified Information Systems Auditor) - preferred. CISM (Certified Information Security Manager). CISSP (Certified Information Systems Security Professional). CRISC (Certified in Risk and Information Systems Control). CIA (Certified Internal Auditor) with a focus on IT auditing. Strong knowledge of cybersecurity frameworks, IT governance, cloud technologies, and regulatory compliance requirements.

CS Core / IMS / SVC Engineer<br>Job Summary We are seeking a BO CS Core / IMS / SVC Engineer to support, operate, and evolve mobile core networks. The role covers CS, IMS, and SVC solutions, with responsibilities and technical depth aligned to the candidates experience level. Engineers will work in live network environments, ensuring service availability, performance, and continuous improvement.<br>Experience Levels2–5 Years<br>Responsibilities & Technical Requirements Core Network Knowledge Understand the basic structure of mobile communication networks Knowledge of CS / SVC solutions or IMS / SBC services with basic configuration capabilities Signaling & Protocols Basic knowledge of SS7, M3UA, signaling link configuration, and GT routing Familiarity with ISUP, BICC, SIPUnderstanding of mobility control protocols:BSSAP, RANAP, MAP, CAPGeneral knowledge of SIP, SDP, DIAMETER, DNS, ENUMMobility & Subscriber Concepts Understanding of authentication and encryption mechanisms Knowledge of LAI, LAC, cell, service area, paging, roaming, handover, STN-SRAbility to check subscriber profiles in HSS and understand basic subscriber parameters Operations & Support Perform L1 health checks and maintain operational scripts Monitor network performance, system logs, and capacity Enable traces and support basic call troubleshooting Provide first-line technical support for CS/IMS core network elements

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that meet each client’s unique business needs. With strong global coverage and cultural awareness, ETISAL International leverages industry best practices and advanced technologies to support clients in focusing on their core business. The company emphasizes transparency, flexibility, integrity, and a passion for service, aiming to consistently exceed client expectations. ETISAL International values human capital and is committed to high-quality operations that enhance client and customer experiences.<br>Role Description The English Business Account (CS) role is a full-time, hybrid position based in Cairo, Egypt, with some flexibility for working from home. The role focuses on delivering high-quality customer service to English-speaking business clients through phone, email, and digital channels. Day-to-day responsibilities include handling inquiries, resolving issues, providing information about services, and ensuring a positive customer experience. The role also involves accurately documenting interactions, following company procedures, and escalating complex cases when needed. The English Business Account (CS) professional may support training initiatives, contribute to process improvements, and collaborate with team members and supervisors to meet performance and quality targets.<br>Qualifications<br> <br>English Business Account ( CS) <br><br>Requirements: <br>• Graduates <br>• English Level: B1 - B1+<br><br>Details/<br>• Net Salary: 13,000 <br>• 2 Days Off<br>• Rotational Shifts <br>• Paid Training<br><br> Location: Abbassia

Position: IT Audit Consultant / Senior Consultant<br>Overview:We are seeking an experienced IT Audit professional to join our business consulting team. The ideal candidate will play a key role in assessing, analyzing, and enhancing clients’ IT governance, risk management, and compliance frameworks. This position involves working closely with stakeholders to identify control gaps, mitigate risks, and ensure alignment with industry standards and regulatory requirements.<br>Key Responsibilities:Conduct comprehensive IT audits, including risk assessments, control evaluations, and compliance reviews across various technology environments. Assess IT processes, systems, and infrastructure to ensure adherence to security, reliability, and regulatory standards. Identify vulnerabilities and recommend practical solutions to strengthen IT controls and mitigate risks. Collaborate with client teams to design and implement robust IT governance frameworks and risk management strategies. Prepare detailed audit reports, highlighting findings, recommendations, and actionable insights for senior management. Support clients in achieving compliance with relevant standards (e.g., ISO, COBIT, NIST) and regulatory requirements. Stay updated on emerging technologies, cybersecurity trends, and evolving regulatory landscapes to provide forward-thinking advice.<br>Qualifications & Skills:Bachelor’s degree in Information Technology, Computer Science, or a related field; professional certifications such as CISA, CISSP, or equivalent are highly desirable.2-6 years of Proven experience in IT auditing, risk management, or IT consulting within a professional services environment. Strong understanding of IT governance frameworks, cybersecurity principles, and regulatory compliance. Excellent analytical, problem-solving, and communication skills with the ability to present complex information clearly to stakeholders. Ability to manage multiple projects and deliver high-quality results within deadlines.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide first-line technical support for end users via ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows operating system issues. Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications. Diagnose and resolve software-related incidents and application issues. Perform basic network troubleshooting and connectivity diagnostics. Escalate complex issues to second-line support teams when required. Document incidents, troubleshooting steps, and resolutions accurately within the ticketing system. Follow IT service management processes and SLA requirements. Assist users with account-related issues, access requests, and basic system configurations. Provide excellent customer service and maintain effective communication throughout the support process. Work efficiently in a fast-paced environment while managing multiple tasks and applications simultaneously.</p><p><strong>Technical Skills</strong></p><p><strong>Operating Systems</strong> Strong knowledge of Microsoft Windows environments. Windows troubleshooting and end-user support.</p><p><strong>Microsoft 365</strong> Microsoft Outlook troubleshooting. Microsoft Office applications support. Microsoft Teams and OneDrive basic support. Microsoft 365 user administration fundamentals.</p><p><strong>Networking</strong> Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN). Basic network troubleshooting and connectivity diagnostics.</p><p><strong>Cloud Technologies</strong> Basic understanding of Microsoft Azure and cloud computing concepts. Familiarity with cloud environments and identity management fundamentals.</p><p><strong>Software Support</strong> Software installation, configuration, troubleshooting, and maintenance. Application support and issue resolution.</p><p><strong>Soft Skills</strong> Strong verbal and written communication skills. Excellent customer service and user support skills. Strong troubleshooting and analytical thinking abilities. Ability to work under pressure and manage multiple priorities. Ability to work on multiple applications and tasks simultaneously. Strong teamwork and collaboration skills. Attention to detail and commitment to service quality.</p><p><strong>Preferred Skills</strong> Familiarity with ITSM tools such as Jira Service Management, or similar ticketing systems. Basic knowledge of azure and user account management. Understanding of ITIL concepts and Service Desk best practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are seeking a motivated and customer-focused Service Desk Analyst (L1 Support) to provide first-line technical support to end users. The successful candidate will be responsible for troubleshooting hardware, software, network, and Microsoft-related issues while delivering excellent customer service and ensuring timely resolution of incidents and service requests.</p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field</li><li>Equivalent practical experience considered in lieu of formal education</li><li>0 - 2 years of experience in a Service Desk, Help Desk, or IT Support role</li><li>Hands-on experience supporting Microsoft Windows environments</li><li>Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, Office)</li><li>Exposure to ticketing systems and ITSM workflows</li></ul><p></p></section>

Company Description WAJJAD | وجّاد is a technology studio that designs scalable digital operating systems for governance, legal, financial, and real estate sectors. Established in 2020, the company focuses on transforming fragmented traditional processes into integrated, high-performance digital infrastructure for modern institutions. WAJJAD builds and operates institutional-grade B2B platforms that enhance efficiency, strengthen control environments, and increase transparency and decision velocity. With eight specialized platforms forming a connected digital ecosystem, the studio leverages centralized innovation and shared infrastructure to accelerate product development. Headquartered in the Kingdom of Saudi Arabia, WAJJAD is positioned for regional and global expansion as a builder of technology-backed operational standards.<br>Role Description This is a full-time remote role for a Technical Support professional at WAJJAD. The role involves providing timely and effective technical support to B2B platform users, including diagnosing issues, guiding users through solutions, and escalating complex cases when needed. The Technical Support professional will handle customer inquiries through multiple channels, document incidents, and maintain accurate records in support systems. Daily responsibilities include troubleshooting platform and configuration issues, monitoring system performance indicators, and collaborating with product and engineering teams to improve stability and usability. The role also focuses on maintaining high customer satisfaction by proactively following up on open cases, sharing clear updates, and contributing to self-help resources such as FAQs and knowledge base articles.<br>Qualifications<br> Strong Technical Support and Troubleshooting skills for software platforms and web-based applications. Customer Support and Customer Satisfaction focus, with the ability to communicate clearly and professionally with diverse user groups. Analytical Skills for diagnosing issues, interpreting logs or error reports, and identifying patterns to prevent recurring problems. Experience with ticketing or helpdesk systems, remote support tools, and basic system/network concepts. Ability to work independently in a remote environment, manage priorities, and meet response and resolution time targets. Solid written and verbal communication skills in English; Arabic proficiency is an advantage. Previous experience in B2B Saa S, enterprise platforms, or technology-driven organizations is preferred. Relevant diploma or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is beneficial.

Key Responsibilities Lead the Group's overall technology strategy, governance, and digital transformation initiatives. Ensure the availability, reliability, and continuous improvement of enterprise applications, IT infrastructure, and technology operations. Drive technology-enabled business transformation by optimizing systems, processes, and service delivery. Lead organizational restructuring to build a high-performing, scalable, and future-ready technology function. Optimize technology costs through effective budgeting, vendor management, application rationalization, and operational efficiency. Establish robust IT governance, cybersecurity, risk management, and business continuity practices. Foster innovation by evaluating and implementing emerging technologies that create business value. Partner with executive leadership to align technology initiatives with the Group's strategic objectives and growth plans. Develop and mentor technology leaders while promoting a culture of accountability, collaboration, and continuous improvement. Ensure all technology investments deliver measurable business outcomes, operational excellence, and an enhanced customer and employee experience. Qualifications Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A master's degree or an MBA is preferred. Relevant certifications such as ITIL, PMP, TOGAF, COBIT, AWS/Azure, CISSP, or equivalent are highly desirable. Experience15+ years of progressive IT leadership experience. At least 7 years in a senior technology executive role. Experience leading enterprise technology functions within large, multi-site organizations, preferably in retail, distribution, manufacturing, or FMCG. Proven track record in digital transformation, ERP implementation, organizational restructuring, and cost optimization. Experience managing large technology teams and multimillion-dollar IT budgets.

<p><strong>Job Overview</strong></p><p>We are seeking a motivated IT Teacher to join our educational team in Cairo, Egypt.&nbsp;</p><p>This apprenticeship-level role is ideal for candidates who are passionate about technology and education, with a drive to develop instructional programs and support students in acquiring practical IT skills.&nbsp;</p><p>The successful candidate will contribute to creating an engaging learning environment, delivering hands-on lessons, and mentoring students to build a solid foundation in information technology.</p><p>&nbsp;</p><p><strong>About the Company</strong></p><p>We are a forward-thinking educational institution committed to fostering technical proficiency and lifelong learning.&nbsp;</p><p>Our programs emphasize practical application, digital literacy, and career-readiness, preparing students to succeed in a rapidly evolving tech landscape.</p><p>&nbsp;</p><p><strong>Key Responsibilities and Duties</strong></p><ul><li>Plan, prepare, and deliver high-quality IT lessons aligned with curriculum standards and learning objectives.</li><li>Design and implement engaging instructional activities, labs, and projects that reinforce theoretical concepts with hands-on practice.</li><li>Assess student performance through assignments, quizzes, exams, and project work; provide constructive feedback and progress tracking.</li><li>Develop and maintain up-to-date teaching materials, including presentations, lab manuals, and digital resources.</li><li>Demonstrate and supervise the use of hardware, software, and networking concepts in a safe and accessible manner.</li><li>Differentiate instruction to accommodate diverse learning styles and proficiency levels among trainees.</li><li>Provide tutoring and mentorship to students, guiding them toward improving IT skills and pursuing related opportunities.</li><li>Collaborate with faculty and administrators to align IT curriculum with industry standards and school goals.</li><li>Participate in ongoing professional development to stay current with technology trends and teaching methodologies.</li><li>Maintain a positive classroom environment that promotes inquiry, collaboration, and responsible use of technology.</li></ul><p>&nbsp;</p><p><strong>Qualifications and Requirements</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field from an accredited institution.</li><li>At least 2 years of relevant experience in IT, preferably with exposure to teaching, tutoring, or training roles.</li><li>Strong foundational knowledge in computer hardware, software, networking, cybersecurity basics, and programming concepts.</li><li>Excellent communication and presentation skills in Arabic; proficiency in English is a plus.</li><li>Ability to explain complex concepts in a simplified and engaging manner.</li><li>Patience, adaptability, and a student-centered approach to instruction.</li><li>Basic classroom management skills and the ability to foster a collaborative learning environment.</li></ul><p>&nbsp;</p><p><strong>Required Skills</strong></p><ul><li>Proficiency with common operating systems (Windows, Linux/macOS basics).</li><li>Experience with network fundamentals, configuring devices, and troubleshooting common IT issues.</li><li>Familiarity with programming concepts (e.g., Python, JavaScript) is advantageous.</li><li>Comfort using educational software, LMS platforms, and digital collaboration tools.</li><li>Strong organizational skills and attention to detail.</li></ul><p>&nbsp;</p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive salary commensurate with experience.</li><li>Career development opportunities, including access to training and professional certifications.</li><li>Supportive work environment with a focus on learning and collaboration.</li><li>Opportunity to impact students’ educational journeys and future careers in IT.&nbsp; &nbsp; &nbsp; &nbsp;</li></ul>

Fawaterak is a fast-growing digital payments platform helping businesses across Egypt accept online payments and manage their digital commerce through a single platform. We are looking for a Technical Support Specialist to join our team in Giza on a hybrid basis. This is not a traditional customer service role. You will work directly with merchants to investigate and troubleshoot payment, platform, and integration issues, while working closely with Engineering, Product, Operations, and Sales teams.<br>What You’ll DoProvide technical support to merchants through email, chat, Whats App, and phone. Investigate and troubleshoot payment, platform, and integration issues. Analyze transaction details, error messages, logs, and reports. Help merchants understand and use Fawaterak's platform and payment solutions. Perform initial technical investigation before escalating complex issues to Engineering or Product. Manage support tickets and ensure issues are handled within agreed SLAs. Follow up with merchants until their issues are fully resolved. Identify recurring issues and communicate trends and root causes to internal teams. Contribute to troubleshooting guides, FAQs, and knowledge-base documentation. Work with Product, Engineering, Operations, and Sales teams to continuously improve the merchant experience.<br>What We’re Looking For2+ years of relevant experience in Technical Support, preferably in Fin Tech, online payments, e-commerce, Saa S, or technology platforms. Strong troubleshooting and problem-solving skills. Good understanding of web-based applications and online payment flows. Ability to investigate transaction issues and understand payment statuses and error messages. Strong analytical and communication skills. Excellent English communication skills, both written and verbal. Arabic proficiency is a plus. Strong customer-service mindset and attention to detail. Ability to manage multiple tickets and prioritize issues effectively. Bachelor's degree in Computer Science, IT, Engineering, or a related field is preferred.<br>Nice to Have Basic knowledge of APIs, REST APIs, webhooks, and HTTP responses. Experience with Postman or similar API testing tools. Basic SQL knowledge. Experience with payment gateways, PSPs, acquiring banks, wallets, or payment integrations. Experience supporting e-commerce or Saa S platforms.<br>Why Fawaterak? You’ll get hands-on exposure to the Fin Tech and digital payments ecosystem, working with cards, wallets, banks, payment methods, merchants, and technology integrations. You’ll also work closely with multiple teams and gain real experience in one of the fastest-evolving areas of the digital economy.

Position Summary<br>The IT Manager is responsible for leading the organization's IT Infrastructure, Cybersecurity, Cloud Services, End-User Computing, and IT Operations, ERP Basis Administration, and IT Projects leads, to ensure the secure, reliable, and efficient delivery of technology services. The role is accountable for defining and executing the IT infrastructure strategy, maintaining enterprise security, driving operational excellence, and supporting business growth through innovative technology solutions.<br>IT Leadership & Strategy<br>· Develop and execute the Infrastructure, Security, and IT Operations strategy aligned with business objectives and the digital transformation roadmap.· Lead, mentor, coach, and manage the IT Operations team.· Establish IT governance, policies, standards, and operational procedures.· Develop annual IT operational plans, budgets, and technology roadmaps.· Drive continuous improvement initiatives across infrastructure, operations, and cybersecurity. Infrastructure & Cloud Management· Manage enterprise infrastructure including servers, storage, virtualization, Microsoft 365, Azure, Active Directory/Entra ID, networking, and cloud services.· Ensure maximum system availability, resilience, scalability, backup, disaster recovery, and business continuity.· Monitor infrastructure performance, capacity planning, and asset lifecycle management. Cybersecurity & Risk Management· Define and execute the enterprise cybersecurity strategy.· Lead information security, risk management, audits, compliance, and incident response.· Implement firewalls, endpoint security, MFA, identity management, and vulnerability management.· Ensure compliance with ISO 27001, NIST, GDPR, and applicable local regulations.<br>IT Operations & Service Management<br>· Manage Service Desk, Incident, Problem, Change, and Asset Management processes.· Monitor SLAs and KPIs while improving end-user experience.· Maintain operational documentation and technical standards. Vendor & Project Management· Manage vendors, contracts, software licensing, and service agreements.· Lead infrastructure implementation, upgrades, and technology projects.· Evaluate emerging technologies and recommend innovative solutions. Governance & Compliance· Support internal and external audits.· Maintain business continuity and disaster recovery plans.· Ensure regulatory and corporate policy compliance. Financial Management· Own the Infrastructure & Operations budget and optimize technology investments.· Monitor IT expenditure and provide regular management reporting. Stakeholder Management· Partner with business leaders to translate business needs into technology solutions.· Communicate IT initiatives, risks, and project status to executive management.<br>Qualifications<br>· Bachelor's degree in information technology, Computer Science, Information Systems, or related discipline.· Master's Degree is an advantage. Preferred Certifications· Project Management Professional (PMP®)· Microsoft Azure / Microsoft 365· Cisco CCNP· PMP or PRINCE2<br>Experience<br>· 8–12 years of progressive IT experience.· Minimum 5 years in an IT leadership role.· Experience managing enterprise infrastructure, cloud platforms, cybersecurity, and multi-site IT operations.<br>Core Competencies<br>· Strategic Leadership· People Management· Business Partnership· Project Management· Vendor Management· Risk Management· Decision Making· Communication· Innovation & Continuous Improvement<br>Key Performance Indicators (KPIs)<br>· Infrastructure Availability· SLA Compliance· Security Incident Resolution· Patch Compliance· Disaster Recovery Readiness· Budget Compliance· Project Delivery· Customer Satisfaction· Vendor Performance

Company Description elämä.ai is a technology-focused organization dedicated to creating solutions that enhance everyday life and contribute to a better future. The company works at the intersection of innovation and practicality, aiming to infuse intelligence and usability into digital products and services. Team members collaborate across disciplines to build technology that is human-centered, reliable, and impactful. Applicants can expect a forward-thinking environment that values continuous improvement, ethical practices, and meaningful outcomes. Role Description The Information Technology Project Coordinator is a full-time, on-site role based in Heliopolis. This position is responsible for coordinating IT projects from initiation through delivery, including organizing project tasks, tracking timelines, and maintaining project documentation. The coordinator will support project managers and technical teams, schedule and lead status meetings, document decisions and action items, and follow up to ensure milestones are met. Day-to-day activities include communicating with stakeholders, monitoring project risks and issues, updating project plans and reports, and ensuring adherence to processes and quality standards. The role also involves assisting with resource allocation, facilitating cross-functional collaboration, and helping streamline workflows to support successful technology outcomes. Qualifications Strong project coordination skills, including task tracking, documentation, and meeting facilitation. Knowledge of information technology concepts and familiarity with common IT tools, systems, and workflows. Analytical skills to interpret data, identify risks, and support decision-making. Effective communication skills for collaborating with technical and non-technical stakeholders. Foundational project management abilities, including understanding of project lifecycle and methodologies. Experience with project management and collaboration tools (e.g., Jira, Trello, MS Project, or similar) is beneficial. Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience. Ability to work on-site in Heliopolis, manage multiple priorities, and maintain attention to detail. Experience in technology or software development environments is a plus.

Summary<br>The IT Sales Development Specialist is responsible for identifying new business opportunities, generating qualified leads, supporting the sales pipeline, and building strong customer relationships. The role works closely with sales, marketing, and technical teams to promote IT products, software solutions, and services, contributing to business growth and revenue targets.<br>Key Responsibilities<br>Identify and develop new business opportunities in target markets. Generate and qualify sales leads through research, networking, and outbound communication. Build and maintain relationships with prospective and existing customers. Schedule meetings and product demonstrations for the sales team. Understand customer business needs and recommend appropriate IT solutions. Prepare sales proposals, quotations, and presentations. Maintain accurate customer and opportunity data in the CRM system. Follow up on customer inquiries and support the sales cycle until deal closure. Coordinate with technical, implementation, and support teams to ensure customer satisfaction. Monitor market trends, competitors, and customer requirements. Participate in exhibitions, conferences, and customer events when required. Prepare regular reports on sales activities, pipeline status, and lead conversion.<br>Qualifications<br>Bachelor's degree in Information Technology, Computer Science, Business Administration, Marketing, or a related field.2–5 years of experience in IT sales, business development, or sales support. Experience with ERP solutions (e.g., SAP), software, cloud, or infrastructure solutions is an advantage.

Key Responsibilities & Accountabilities• Define and execute the IT Operations and Infrastructure strategy, ensuring alignment with business objectives, AXA standards, and industry best practices.• Lead and oversee IT Infrastructure, Application Support, and IT Service Desk functions to deliver secure, reliable, resilient, and cost-effective technology services.• Establish, develop, and continuously enhance Tier 2 (L2) and Tier 3 (L3) support capabilities, ensuring effective escalation management, deep technical expertise, rapid issue resolution, knowledge transfer, and sustainable operational support across all IT services and platforms.• Drive innovation, digital transformation, and continuous service improvement through the adoption of emerging technologies, automation, and operational excellence.• Ensure the availability, performance, security, and compliance of IT systems, infrastructure, and services, including effective incident, problem, and crisis management.• Lead IT strategic planning, project delivery, architecture evolution, and technology roadmaps to support current and future business needs.• Manage IT budgets, resources, vendor partnerships, and service providers to maximize value, control costs, and ensure effective service delivery.• Establish and monitor service performance, operational KPIs, governance controls, and risk management practices to ensure high-quality outcomes and informed decision-making.• Build, develop, and lead high-performing teams by fostering a culture of accountability, collaboration, customer-centricity, and continuous learning.• Collaborate with business stakeholders, regional and Group IT teams, and external partners to ensure technology services effectively support organizational goals and strategic priorities.<br>Job Specifications Education / Certifications:• Bachelor’s degree in computer science, Information Technology, or a related field.• Advanced degree (Master's or MBA) preferred.• 10+ years of experience in IT management and leadership roles.• Proven track record of leading and managing large IT teams.• ITIL Foundation.<br>Job Qualifications:• Minimum 15 years of experience in IT Infrastructure, Operations, Application Support, or related technology functions, including leadership roles.• Strong knowledge of IT infrastructure, IT service management, cybersecurity, and emerging technology trends.• Good understanding of Information Security frameworks, governance, and industry best practices.• Strong analytical, problem-solving, and strategic thinking skills with the ability to translate technology solutions into business value.• Proven leadership, stakeholder management, and team development capabilities.• Excellent communication, interpersonal, and collaboration skills.<br>Soft Skills & Behavioral Competencies:• Excellent communication and negotiation skills.• Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.• Models our Values - Creates a culture that promotes the company’s values and standards through role modelling, accountability, and ownership of decisions.• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.