CS Cart Jobs in Egypt

JOB PURPOSE<br>The Customer Care Development Senior Executive serves as the critical bridge between the Customer Care department and the technical teams, including the POS IT team and the technical development team. This role is responsible for translating customer care operational requirements into structured technical projects, ensuring seamless execution and delivery of solutions that directly improve the customer and agent experience.<br>Qualifications and Education:▪ Bachelor’s degree in information technology, Computer Science, Business Technology, or a related field.▪ Additional certifications in Project Management (PMP, PRINCE2, or Agile/Scrum) are a strong advantage.<br>Experience:▪ 3-5 years of experience in a technical project management, IT business analysis, or customer care systems role.▪ Hands-on experience with customer care platforms, ticketing systems (e.g., Freshdesk, Fresh chat), and CRM tools.▪ Experience with POS systems and retail technology environments is highly preferred.<br> JOB RESPONSIBILITIES<br>• Act as the primary liaison between Customer Care and the POS IT team; document, analyze, and prioritize pain points, transforming them into clear technical project requirements and actionable development briefs for the technical team.• Receive, assess, and manage identified operational and system gaps across the ticketing system, POS integrations, and calls portal; own and maintain the backlog of improvement requests, ensuring prioritization aligned with business impact.• Oversee enhancements and maintenance of the ticketing system, coordinate POS integration with customer care processes, and support improvements to the calls portal to optimize call handling, logging, and resolution workflows for agents.• Research, evaluate, and recommend AI-powered tools to enhance customer experience and agent productivity; explore and pilot conversational AI, chatbots, and intelligent routing systems, staying current with emerging trends in AI-driven customer service platforms.• Identify, evaluate, and integrate new chat and digital communication platforms; collaborate with vendors and technical teams to ensure consistent, high-quality customer experience across chat, email, and social touchpoints.• Lead the design and development of real-time KPI dashboards; work with BI teams to define data requirements and empower customer care managers with accurate, data-driven insights to support decision-making and performance management.• Manage the full delivery lifecycle of technical projects from requirements gathering to deployment and post-go-live support; develop and maintain project plans, timelines, and status reports, communicating progress clearly to all stakeholders.• Manage risks, dependencies, and change requests to minimize disruption to live operations; communicate project status, risks, and outcomes clearly across Customer Care and technical teams, and test developments to ensure successful features delivery.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>CCDS is seeking a Senior IT Project Manager to join our expert team.<br> In this role, you will be responsible for overseeing complex IT projects from conception through completion, ensuring alignment with company objectives and delivering value to our clients.<br> Your leadership will be instrumental in guiding project teams, managing resources, and mitigating risks to guarantee successful project outcomes.<br> If you have a proven track record in managing large-scale IT initiatives, excel in stakeholder communication, and thrive in dynamic environments, we invite you to apply and contribute to our continued success.<br> Key Responsibilities Lead and oversee multiple, concurrent IT projects ensuring on-time and within-budget delivery.<br> Develop and maintain detailed project plans, including scope, milestones, resource allocation, and budgets.<br> Collaborate with cross-functional teams, clients, and vendors to ensure project goals and expectations are met.<br> Identify project risks and implement mitigation strategies promptly.<br> Monitor project progress and generate regular status reports for senior management.<br> Facilitate effective communication across teams and promote a collaborative working environment.<br> Mentor junior project managers and contribute to building strong project management capabilities within CCDS.<br> Medical Insurance Paid Time Off Working Remotely Training &amp; Development Performance Bonus Qualifications and Experience Saudi Nationality is a requirement.<br> Bachelor's degree or higher in Information Technology, Computer Science, Business Management, or related field.<br> At least 4-6 years of project management experience in IT sector.<br> Demonstrated experience managing digital transformation, system development, and IT infrastructure projects.<br> Strong understanding of project management methodologies such as Agile, Waterfall, and Hybrid approaches.<br> Professional project management certifications such as PMP or PRINCE2 highly preferred.<br> Additional certifications like ITIL, COBIT, or Agile/Scrum Master are advantageous.<br> Experienced in managing vendor relationships and coordinating technical and consulting teams.<br> Proficient in risk management, budgeting, scheduling, and project documentation.<br> Effective communication skills in both Arabic and English (verbal and written).<br> Skills and Competencies Exceptional leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment.<br> Strong analytical and problem-solving skills with ability to adapt to change.<br> Experience using project management tools such as MS Project, Jira, or equivalent.<br> Ability to foster teamwork and manage diverse stakeholder relationships successfully.<br></span> </div>

<ul><li><p>Administer and support Windows Server environments (physical and virtual).</p></li><li><p>Manage and maintain Active Directory, DNS, Group Policy, and related Microsoft infrastructure services.</p></li><li><p>Support Microsoft 365 and Microsoft Entra ID administration including user provisioning, group management, license assignment, MFA, and identity-related operations.</p></li><li><p>Monitor server health, system performance, event logs, and service availability.</p></li><li><p>Administer and support virtualization platforms including VMware vSphere, Horizon VDI, and Microsoft Hyper-V.</p></li><li><p>Perform routine server maintenance activities including patching, updates, and security hardening based on approved procedures.</p></li><li><p>Monitor backup operations using Veeam Backup &amp; Replication and participate in recovery validation and disaster recovery testing activities.</p></li><li><p>Support DAS, NAS, SAN, and storage infrastructure monitoring and capacity management activities.</p></li><li><p>Troubleshoot and resolve infrastructure-related incidents involving servers, virtualization, storage, backup, identity, and Microsoft services.</p></li><li><p>Implement approved system configurations and infrastructure changes according to IT standards and change management procedures.</p></li><li><p>Monitor security alerts, system vulnerabilities, patch compliance status, and abnormal authentication activities. Participate in vulnerability remediation activities and escalate security-related issues when required.</p></li><li><p>Execute PowerShell scripts and assist in maintaining automation tasks.</p></li><li><p>Create and maintain technical documentation, standard operating procedures (SOPs), and infrastructure diagrams.</p></li><li><p>Prepare operational reports related to infrastructure health, backup status, system availability, and identified risks.</p></li><li><p>Participate in disaster recovery, business continuity, and infrastructure improvement initiatives.</p></li><li><p>Participate in planned maintenance and provide after-hours support when required.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p></li><li><p>1–3 years of experience in System Administration, Infrastructure Support, or a related field.</p></li><li><p>Good knowledge of:</p><ul><li><p>Windows &amp; Linux Server Administration</p></li><li><p>Active Directory, Group Policy, DNS &amp; DHCP</p></li><li><p>Microsoft 365 Administration</p></li><li><p>Microsoft Entra ID</p></li><li><p>VMware vSphere, Horizon VDI, and Microsoft Hyper-V</p></li><li><p>Backup Solutions (Veeam)</p></li><li><p>Antivirus &amp; Endpoint Security Solutions</p></li><li><p>DAS, NAS, and SAN Storage Concepts</p></li><li><p>PowerShell automation and scripting.</p></li><li><p>Basic networking knowledge (TCP/IP, VLANs, Routing, Switching, DNS)</p></li></ul></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Ability to work under pressure and manage multiple priorities.</p></li><li><p>Strong documentation and organizational skills.</p></li><li><p>Willingness to learn and develop advanced infrastructure and cloud administration skills.</p></li></ul><p></p><hr><p></p>

Job Summary:This role ensures the delivery of high-quality software by maintaining testing efforts, identifying defects, and validating system functionality against user and business requirements. In addition, the role maintains consistent testing standards, adapts strategies to evolving technologies, and executes both manual and automated tests to minimize risks and support timely releases. It also contributes to improving user experience, enhancing operational efficiency, and ensuring the reliability of development outcomes across platforms and environments.<br>Job Responsibilities:Plan and coordinate testing activities by following structured processes and predefined schedules to ensure timely and organized execution across all phases of the project and identify defects early and ensure alignment with business needs. Prepare test plans and user acceptance testing (UAT) documents by analyzing business and technical requirements to provide clear direction for testing and confirm that the system meets user expectations. Design, write, and execute test cases (manual and automated) by using tools such as Selenium, Java, Test NG, and Postman to validate system functionality, integration, and performance efficiently. Log and escalate issues by reporting bugs in Jira and preparing detailed reports for daily meetings to facilitate prompt resolution and informed decision-making. Contribute to sprint planning and Agile ceremonies by estimating testing efforts and collaborating with cross-functional teams to align deliverables with timelines and development capacity. Execute various levels of testing—including Functional, Integration, System, Performance, and Regression—by applying appropriate test strategies and frameworks to ensure comprehensive validation of the software’s quality and reliability. Handle testing across platforms and environments by coordinating tests on desktop, web, and mobile systems in various staging setups to ensure consistent user experience and system performance in real-world conditions.<br>Required Qualifications:Bachelor’s degree in Information Technology, Computer Science, or a related discipline.3 – 5 years of experience.

<p><h4>Join us</h4> <p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p> <h4>What you’ll do</h4> <p>Support and maintain IT systems, including servers, Citrix environments, databases, applications, and printing services. Troubleshoot technical issues, monitor system performance, perform regular maintenance and backups, and provide Level 2 support to users. Work closely with internal teams and vendors to ensure smooth daily operations, system reliability, and continuous improvement of IT services.</p> <h4>Who you are</h4> <h4>Key responsibilities</h4> <ol> <li><strong>Infrastructure & system administration</strong><br> Assist in the administration and maintenance of Windows and Linux servers.<br> Monitor system health, availability, and performance using enterprise monitoring tools.<br> Perform routine system maintenance, patching, and software updates.<br> Support backup, recovery, and disaster recovery activities.<br> Maintain system documentation, configuration records, and operational procedures.</li> <li><strong>Citrix & virtual desktop infrastructure (VDI)</strong><br> Support the administration of Citrix Virtual Apps & Desktops environments.<br> Assist in managing StoreFront, Delivery Controllers, Citrix ADC (NetScaler), and machine catalogs.<br> Create and maintain Delivery Groups, Machine Catalogs, and Citrix policies.<br> Troubleshoot user access, performance, and connectivity issues.<br> Support software deployment and image updates using MCS/PVS.<br> Escalate complex issues to senior engineers when required.</li> <li><strong>Enterprise printing infrastructure</strong><br> Support enterprise printing solutions, print servers, and printer management.<br> Install and configure printers, print queues, and printer drivers.<br> Troubleshoot printing issues and user access problems.<br> Assist in maintaining Follow-Me Printing and document management integrations.<br> Coordinate with vendors for hardware replacement and issue resolution.</li> <li><strong>SQL Server & database support</strong><br> Assist in administering Microsoft SQL Server environments.<br> Monitor SQL Server health, disk space, and database performance.<br> Perform scheduled backup and restore activities.<br> Support SQL Server patching and maintenance activities.<br> Execute basic SQL queries and assist with database troubleshooting.<br> Work with application teams to resolve database-related incidents.</li> <li><strong>Enterprise application support</strong><br> Provide Level 2 technical support for enterprise applications.<br> Assist with application installation, configuration, and deployment activities.<br> Support application integrations with databases and infrastructure components.<br> Troubleshoot application issues and coordinate with vendors when necessary.<br> Maintain application configuration and operational documentation.</li> <li><strong>Service operations</strong><br> Respond to incidents, service requests, and operational alerts within agreed SLAs.<br> Participate in change implementation following organizational change management procedures.<br> Perform daily operational health checks and preventive maintenance.<br> Maintain accurate incident records and update knowledge base articles.<br> Support root cause analysis by collecting logs and technical information.</li> <li><strong>Collaboration & continuous learning</strong><br> Work closely with senior system administrators, application teams, and vendors.<br> Participate in infrastructure projects and system upgrades.<br> Continuously develop technical knowledge through training and certifications.<br> Follow IT security policies, operational procedures, and compliance requirements.<br> Contribute ideas for process automation and service improvement.</li> </ol> <h4>Not a perfect fit?</h4> <p>Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> <h4>What's in it for you</h4> <h4>Qualifications required</h4> <ul> <li>Bachelor's degree in Computer Science, Information Technology, or related field.</li> <li>0–3 years of experience in IT Infrastructure or System Administration.</li> <li>Basic understanding of Windows Server administration.</li> <li>Familiarity with Active Directory, DNS, DHCP, and Group Policy.</li> <li>Basic knowledge of Citrix Virtual Apps & Desktops is an advantage.</li> <li>Basic knowledge of Microsoft SQL Server administration.</li> <li>Exposure to Linux operating systems is preferred.</li> <li>Understanding of networking fundamentals (TCP/IP, DNS, VPN, Firewalls).</li> <li>ITIL Foundation certification is an advantage.</li> <li>Microsoft or Citrix certifications are considered a plus.</li> </ul> <h4>Skills & knowledge</h4> <ul> <li>Basic knowledge of Windows Server administration.</li> <li>Understanding of Active Directory, Group Policy, DNS, and DHCP.</li> <li>Familiarity with Citrix Virtual Apps & Desktops environments.</li> <li>Basic knowledge of Microsoft SQL Server backup, restore, and monitoring.</li> <li>Understanding of virtualization technologies such as VMware or Hyper-V.</li> <li>Basic PowerShell and SQL scripting knowledge.</li> <li>Good troubleshooting and analytical skills.</li> <li>Strong willingness to learn new technologies.</li> <li>Good communication and teamwork skills.</li> <li>Ability to prioritize tasks and work in a fast-paced environment.</li> <li>Customer-focused with a proactive approach to problem solving.</li> <li>Understanding of ITIL concepts, including Incident, Change, and Problem Management.</li> </ul> <h4>Who we are</h4> <p>We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <h4>Together we can.</h4></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p>1.Ensure that all log sources are reporting to the SIEM platform in order to maintain the availability of the logs.</p><br><p>2.Ensure all the integrated assets are reporting to their relevant solution (such as Data Activity Monitor, File Integrity Monitor, Firewall Monitor, SOAR, or TIP)</p><br><p>3.Monitor the log sources to make sure the log sources are sending proper logs that are used to identify incidents for reporting, detecting incidents and/or contextual data by designing and creating dashboards &amp; periodical reports to ensure that all the integrations are functional and in healthy posture.</p><br><p>4.Implement and fine tune use cases over different SOC technologies (including but not limited to SIEM) as required by Security Intel team to identify incidents.</p><br><p>5.Implement Runbooks &amp; automations for detection and response over SOAR platform.</p><br><p>6.Maintain &amp; enhance TIP technology according to Threat Intel team operation requirements.</p><br><p>7.Integrate new commercial and non-commercial Threat Intel feeds with the TIP solution to enhance SOC detections, identifications, investigation and response.</p><br><p>8.Recommend, develop and release new integrations to maximize the benefits and efficiencies from a SOAR platform.</p><br><p>9.Generate reports as required by SOC management teams to be presented to the management to be used in further data analysis.</p><br><p>10.Work with IT systems owners to establish SIEM &amp; SOAR technologies integrations to meet the strategic goals of identifying security incidents by defining Use Cases.</p><br><p>11.Deployment and Development of customized and non-customized SIEM connectors for supported and unsupported SOC log sources, and modify configuration files to achieve the full integrations with different log sources.</p><br><p>12.Develop scripts (Java, Python, Bash) whenever required for automating SOAR responses and SIEM log collection.</p><br><p>13.Fine tune collected log events to minimize false positive alerts.</p><br><p>14.Prepare reports to ensure compliance with the SOC requirements from regulatory and security perspectives.</p><br><p>15.Ensure effective records of log resources and SOC relevant platforms, to maintain the integrity and availability of all evidences used for incident response</p><br><p>16.Manage the continuous improvement of systems engineering processes and activities to enhance the efficiency and effectiveness of reporting and alerting.</p><br><p>17.Research, analyse and understand log sources utilized for the purpose of security monitoring, particularly security and networking devices (such as firewalls, routers, anti-virus products, proxies, EDR, operating systems, etc…), in order to increase effectiveness of the log correlation.</p><br><p>18.Provide technical inputs to management during proof-of-concept reviews for new security products to ensure alignment with the set policies and guidelines.</p><br><p>19.Provide technical guidance to the Security teams and/or the lines of business during investigations or incident response in order to help in the investigation and root cause analysis.</p><br><br> <br> <span>Qualifications</span><br><span></span><p>Qualifications &amp; Experience</p><br><p>•Bachelor’s degree of Engineering, Computer Science or equivalent.</p><br><p>•Minimum 3 - 6 years of experience in SIEM Technology platforms (5 - 8 years of experience for senior)</p><br><p>•Working knowledge of Information Security concepts and practices</p><br><p>•Very Good experience of the SIEM, SOAR, TIP, DAM and FIM solutions</p><br><p>•Knowledge of Data Activity Monitor and File Integrity Monitor solutions</p><br><p>•General network knowledge, TCP/IP Troubleshooting</p><br><p>•Familiarity with system log information and what it means</p><br><p>•Understanding of common network services (web, mail, DNS, DHCP, authentication)</p><br><p>•Strong shell scripting experience using Bash, and Python</p><br><p>•Knowledge of systems metrics and performance monitoring</p><br><p>•Experience with virtual environments and containers (Docker, LXC)</p><br><p>•Strong Linux and Windows knowledge</p><br><p>•Good understanding of Database concepts </p><br><p>•Recommended –one or more of- the below certifications:</p><br><p>oSIEM Vendor Related Certificates</p><br><p>oSOAR Vendor Related Certificates</p><br><p>oTIP vendor related certificates</p><br><p>oSANS Global Information Assurance Certification (GIAC)</p><br><p>oEC-Council – CEH</p><br><p>oCISM</p><br><p>oCISSP</p><br><p>Skills</p><br><p>•Very good command of English and Arabic language</p><br><p>•Good communication skills</p><br><br> </div>

<p><strong>Role Purpose:</strong> Administer servers, virtualization, Active Directory, Microsoft environments, and IT infrastructure, while supporting end-users across offices and factories.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Manage Windows Server, Active Directory, DNS/DHCP, and Group Policies.</p></li><li><p>Administer Microsoft 365 / Entra ID and VMware virtualization.</p></li><li><p>Perform patching, upgrades, backups, and recovery operations.</p></li><li><p>Monitor system availability, performance, and incidents.</p></li><li><p>Provide help desk support for PCs, applications, and Microsoft services.</p></li><li><p>Apply IT security policies, MFA, and endpoint protection.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s in IT/Computer Science or equivalent.</p></li><li><p>3–5 years of system administration experience.</p></li><li><p>Hands-on Windows Server and Active Directory expertise.</p></li><li><p>VMware and backup technology experience preferred.</p></li><li><p>Strong troubleshooting and communication skills.</p></li><li><p>Microsoft, VMware, or Veeam certifications.</p></li><li><p>PowerShell scripting and automation.</p></li><li><p>ITIL Foundation knowledge.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Data Developer to design, develop, and optimize enterprise data platforms, data warehouses, analytics solutions, and business intelligence applications. The ideal candidate will have expertise in data engineering, database development, reporting, cloud data platforms, and AI-enabled analytics to support enterprise decision-making and digital transformation initiatives.</p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain scalable data pipelines and enterprise data solutions.</li><li>Build and optimize data warehouses, data marts, and analytical data models.</li><li>Develop interactive dashboards, reports, and visualizations for business stakeholders.</li><li>Design, optimize, and maintain relational and cloud-based databases.</li><li>Develop SQL queries, stored procedures, and database objects for high-performance data processing.</li><li>Implement ETL/ELT processes and data integration workflows.</li><li>Collaborate with business analysts, data engineers, architects, and application teams to deliver data-driven solutions.</li><li>Ensure data quality, security, governance, and performance across enterprise platforms.</li><li>Troubleshoot and optimize database performance and reporting solutions.</li><li>Prepare technical documentation and follow enterprise data management best practices.</li></ul><p>Must-Have Skills</p><ul><li>Experience with Snowflake or comparable cloud data warehouse platforms.</li><li>Experience with Power BI OR Tableau for business intelligence and data visualization.</li><li>Strong experience with PostgreSQL OR Microsoft SQL Server .</li><li>Experience with Redis or comparable in-memory caching technologies.</li><li>Experience with Dataiku DSS OR Vertex AI for advanced analytics, AI, and data science workflows.</li><li>Strong knowledge of SQL , database design, and query optimization.</li><li>Experience developing ETL/ELT pipelines and enterprise data integration solutions.</li><li>Strong understanding of data modeling, data warehousing, and analytics concepts.</li></ul><p>Good to Have</p><ul><li>Experience with Azure Synapse OR Google BigQuery OR Amazon Redshift .</li><li>Experience with Databricks OR Apache Spark .</li><li>Experience with Apache Airflow OR Azure Data Factory OR dbt .</li><li>Knowledge of Python for data engineering and automation.</li><li>Experience with Git , CI/CD pipelines, and DevOps practices.</li><li>Understanding of data governance, metadata management, and data quality frameworks.</li><li>Experience with cloud platforms such as Microsoft Azure , AWS , or Google Cloud Platform (GCP) .</li></ul><p>Qualifications</p><ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, Data Engineering, Data Science, Software Engineering, or a related field.</li><li>3 12+ years of experience in data engineering, database development, business intelligence, or enterprise data platform development.</li></ul><p>Preferred Skills</p><ul><li>Experience designing enterprise data warehouse and analytics architectures.</li><li>Experience delivering cloud-based data modernization and digital transformation projects.</li><li>Strong analytical and problem-solving skills.</li><li>Experience working in Agile/Scrum environments.</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Ability to optimize data platforms for scalability, reliability, and performance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's or Master's degree in Computer Science, Information Technology, Data Engineering, Data Science, Software Engineering, or a related field.</li><li>3 12+ years of experience in data engineering, database development, business intelligence, or enterprise data platform development.</li><li>Experience designing enterprise data warehouse and analytics architectures.</li><li>Experience delivering cloud-based data modernization and digital transformation projects.</li><li>Strong analytical and problem-solving skills.</li><li>Experience working in Agile/Scrum environments.</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Ability to optimize data platforms for scalability, reliability, and performance.</li></ul><p></p></section>

The ideal candidate will have strong expertise in Jira administration, workflow automation, system customization, and platform support, with the ability to deliver scalable solutions that meet business requirements. Responsibilities Administer, configure, and maintain Jira, Jira Service Management (JSM), and Confluence. Manage and support Jira Data Center environments, ensuring platform stability, performance, and security. Design, customize, and optimize workflows, screens, permissions, issue types, and automation. Develop and maintain custom solutions using Script Runner, JMWE, and other Atlassian marketplace apps. Build dashboards, reports, and analytics using Eazy BI to support business decision-making. Implement system enhancements, change requests, and new feature configurations based on business needs. Perform application maintenance, upgrades, patching, and platform health monitoring. Troubleshoot technical issues and provide timely resolution for platform-related incidents. Collaborate with cross-functional teams to gather requirements and deliver effective Atlassian solutions. Ensure adherence to best practices for governance, security, and system administration.<br>Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. Minimum 3 years of hands-on experience in Jira Administration. Proven experience administering Jira Data Center. Strong expertise in Script Runner, JMWE, and Eazy BI. Solid experience with Jira, Jira Service Management (JSM), and Confluence administration. Experience in application maintenance, upgrades, and platform support. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills with good command of English<br>Preferred Certifications: ACP-120ACP-420ACP-620ITIL

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The DevSecOps Engineer is responsible for designing, developing, and executing DevSecOps practices that seamlessly integrate Development, Security, and Operations.<br> The primary objective is to guarantee the construction and deployment of secure, reliable, and fast systems and applications, achieving an optimal balance between operational efficiency and stringent cybersecurity requirements.<br> Key Responsibilities &amp; Periodic Tasks CI/CD Pipeline Architecture: Design, implement, and maintain continuous integration and continuous delivery (CI/CD) pipelines with embedded, automated security gates.<br> Deployment Automation: Automate deployment, testing, and system monitoring processes using industry-standard DevOps tools (e.<br>g., Jenkins, GitLab CI/CD, Azure DevOps).<br> Security Integration: Seamlessly integrate cybersecurity validation tools into the software development lifecycle (SDLC), specifically Static &amp; Dynamic Application Security Testing (SAST/DAST) and source code analysis.<br> Infrastructure Management: Monitor cloud and hybrid infrastructure setups, ensuring absolute alignment with organizational security benchmarks and compliance standards.<br> Containerization &amp; Orchestration: Manage containerized environments and enterprise orchestration platforms (Kubernetes, Docker).<br> Infrastructure as Code (IaC): Contribute to and implement scalable IaC strategies utilizing automation tools such as Terraform and Ansible.<br> Performance &amp; Vulnerability Monitoring: Oversee system performance, track resource utilization, and ensure early identification, isolation, and remediation of security vulnerabilities.<br> Cross-Functional Collaboration: Partner closely with software development, cybersecurity, and core infrastructure teams to guarantee flawless component integration.<br> Reporting &amp; Optimization: Generate periodic operational reports covering system health, security compliance metrics, and deployment delivery performance.<br> Stay current with emerging DevSecOps trends to continuously mature the ecosystem.<br> Key Performance Indicators (KPIs) &amp; Reporting Metrics Continuous monitoring of software releases, builds, and live deployment cycles.<br> Measurable optimization and throughput efficiency of automated pipelines.<br> Documentation of all infrastructure/application changes, patches, and version releases.<br> Adherence to strict incident response and technical support resolution metrics defined in the tender’s Service Level Agreement (SLA).<br> Medical Insurance Social Insurance Iqama Issuing Air tickets Bachelor’s degree in Information Technology, Software Engineering, Computer Science, or a closely related technical field.<br> Minimum of 3+ years of proven, hands-on experience in DevOps engineering, operations architecture, or systems development.<br> Robust knowledge of Source Code Management (SCM) systems (Git, GitHub, GitLab).<br> Practical experience managing container environments and enterprise cloud infrastructures (AWS, Azure, GCP).<br> Foundational mastery of application security, network security, and local/international compliance frameworks (e.<br>g., Saudi NCA standards , ISO 27001, NIST).<br> Preferred Professional Certifications: Certified Kubernetes Administrator (CKA) AWS Certified DevOps Engineer / Azure DevOps Engineer Expert DevSecOps Foundation (or equivalent validation) Certified Ethical Hacker (CEH) or CompTIA Security+ (to validate the cybersecurity focus)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide Level 1 support for ITSM tools and the ERP system, including initial triage, ticket logging, and basic issue resolution.<br> Manage the product catalog within the ERP system, including adding new items, updating existing entries, categorizing products, and identifying/merging duplicates.<br> Oversee MSP contracts by tracking renewals in the system, managing notifications, monitoring usage, and generating contract-related reports.<br> Generate internal and external reports as needed to support operations, compliance, and decision-making.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field.<br> Basic understanding of IT Service Management (ITSM) concepts (e.<br>g., ITIL foundation level is a plus).<br> Familiarity with ERP systems or service desk tools (any hands-on exposure is an advantage) Strong attention to detail for catalog and contract data management.<br> Good communication skills Ability to work collaboratively in a team environment and follow documented processes.<br></span> </div>

<div> <div><br></div><div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <p>Role Purpose:</p> <p>Act as architecture and design authority across IT organization<br>Impact assessment of requirements arising from the Business and Product Owners to define solutions that align with our architecture strategy and achieve the optimum balance between compliance to requirements and delivery time/costs<br>Contributing to the technical solution architecture strategy and roadmap<br>Responsible for delivering end to end solution designs that meets business needs and requirements<br>Responsible of aligning Vodafone Egypt IT roadmap with Group strategy and guidelines<br>In charge of resolving Technology disagreements among different IT teams<br>Responsible of auditing/review IT processes and solutions<br>Instruct/follow up on delivery teams to modify them according to IT strategy</p> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <p>Job Responsibility</p> <p>Lead technical Design Activities for major business and technology projects across IT in a way that directly impact revenue, cost saving initiatives and NPS<br>Manage business requirements planning to make sure they are reflected into technology enablers to be implemented by delivery teams to make sure overall business objectives will be realized<br>Lead strategic technical activities that require cooperation with Group Architecture Team(s) and adapting Vodafone Group P&amp;S related architecture initiatives within Vodafone Egypt in a way that suit VF-EG local targets and strategies<br>Work with SME s and Technical Domain/Chapter leads across the IT organization on designing solutions and Identifying needed technical capabilities and required systems changes<br>Deliver solution Technical documents such as SoW and HLD describing the end to end solution architecture and R&amp;R of systems and teams<br>Participate in RFP and PoC process of new technical platforms and capabilities<br>Authorized to take necessary decisions to resolve technical conflicts among different delivery functions<br>Lead technical stakeholders to produce system roadmaps that meet architecture guidelines and business requirements</p> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <p> <strong>Core Competencies and Technical Skills:</strong> </p> <ul> <li>Proven and demonstrable Architecture, Development and Technical Leadership skills (within the Telecom industry would be a bonus)</li> <li>Clear logical thinker and problem solver, able to think outside the box with a pragmatic approach to solution development</li> <li>A deep understanding of technical security concepts to protect us and our users</li> <li>A track record of building reliable and safe distributed systems, with an appreciation of the trade-offs made during construction</li> <li>Stakeholder management (IT, Business) &amp; good communication skills, striking the right balance between complexity, business requirements, affordability, delivery risk, etc</li> <li>Strong communicator, with a passion for new technology and a drive to push your boundaries</li> <li>Strong decision making/leadership capabilities</li> <li>Helicopter view identifying key information and patterns</li> <li>Innovativeness and ability to generate viable alternatives out of challenging situations</li> <li>Proven ability to work in virtual teams</li> </ul> <p> </p> <p> <strong>Must have technical / professional qualifications:</strong> </p> <p> </p> <ul> <li>Communication, Computer, Telecom Engineering, Computer science or Equivalent bachelor s degree is a must</li> <li>At least 7 years technical experience in different telecommunication and/or IT domains</li> <li>Must have worked in at least 2 different Technology areas before preferably in Telcom/IT related domains</li> <li>Hands-on experience in developing and delivering different IT/Telcom related applications and Services</li> <li>Previous experience in multinational/Vendor companies is a plus</li> <li>Previous experience working on large scale and complex IT projects</li> <li>IT/Enterprise architecture standards, Frameworks, reference models background is a plus</li> <li>Knowledge of Agile principles and methodologies previous experience working in an Agile Environment is a plus</li> <li>Knowledge of Infrastructure, Cloud, and virtualization concepts and solutions</li> <li>Knowledge of different OS/DB types</li> <li>Knowledge of Software development techniques, REST web services, SOA, Architecture patterns, and Microservices architecture</li> <li>Experience in Integration/middleware domain is a plus</li> <li>TOGAF, AWS or Equivalent Certifications is a plus</li> </ul> </div> </div> <div> <div> <b>Who we are</b> </div> <div> <p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p> <p>Together we can.</p> </div> </div>

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets to deliver reliable, scalable support. Its integrated solutions are powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. The company focuses on creating high-quality experiences for both customers and employees.<br>Role Description This full-time, on-site Call Center role is based in Qesm 2nd 6 October and requires English language proficiency at B2/C1 level. The role involves handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing clear and courteous support. Team members will follow call center scripts and guidelines, document interactions accurately in the system, and escalate complex cases when needed. The role includes working with computer-based tools, updating customer information, and adhering to performance, quality, and compliance standards. Collaboration with supervisors and peers to improve service delivery and share feedback is an important part of the day-to-day work.<br>Qualifications<br> Strong customer-facing skills, including Customer Support and Customer Service capabilities. Effective Communication skills, with clear spoken and written English at B2/C1 level. Experience or familiarity with Contact Centers, including handling high call volumes and working with KPIs. Good Computer Literacy, including the ability to navigate CRM systems and other call center software. Ability to work on-site in Qesm 2nd 6 October and commit to rotating shifts if required. Resilience, problem-solving skills, and a calm approach when dealing with challenging customer interactions. Previous experience in customer service or call center environments is an advantage but not mandatory. High school diploma or equivalent; further education is a plus.

<ul><li><p>Provide technical support to users in head office and sites, for all IT services, including but not limited to operating systems, drivers, applications, and hardware, either in person, over the phone, via email, or through a ticketing system.</p></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Install and configure computer applications and operating systems.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshoot and resolve hardware and software issues.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify, diagnose, and resolve network-related issues.</p><ul><li><p>Serve as the first point of contact for users experiencing issues with computer systems and equipment.</p></li><li><p>Perform routine maintenance, updates, and software installations.</p></li><li><p>Maintain IT inventory, including computers, accessories, and software licenses.</p></li><li><p>Document technical issues, solutions, and standard operating procedures.</p></li><li><p>Ensure compliance with IT security policies and best practices.</p></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;Prepare accurate and timely reports on support activities and system performance.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in training end users on how to use various systems and technologies.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the deployment of new software or hardware systems within the company.</p><ul><li><p>Perform any additional new tasks assigned by management that are within the same specialty and nature of daily work.</p></li></ul><p></p><p><strong>Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in computer science or equivalent.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of similar experience is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very Good command of English.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with remote assistance applications.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with the network basics &amp; SAP system administration</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Achieve the agreed objectives in light of the Business Intelligence strategy. Act as SPOC with Account Management teams for the new projects. Manage the projects internally within Business Intelligence team to achieve the business requirements within the agreed timelines with high quality. Responsible for the design, development and on-going support of reporting &amp; analytical solutions and descriptive models for the business community within the reporting environment. Use range of technologies to make data easily accessible to business users through building Self-BI environment and Dashboards. Maintain and distribute business reports library and reports metadata. Perform the business analysis and document the specification of business information requests. Work closely with modelling and Data Management team members for building the new models that serves the business requests. Design and Apply data validation strategies; report design and development; security development; end user training; software deployment; and all other facets of a complete system development life cycle. Participate effectively in setting the data governance and reporting strategies that reduce data redundancy wherever possible. Provides input to long-range data warehousing plans &amp; designs current ETL systems to be in alignment with those long-range objectives. Work with a team of developers through architecture, design, build, test, and enhancement of corporate business intelligence solutions. Design, code, test and document appropriate data processes, stored procedures or reporting &amp; analytic applications using industry proven best-practices . Develop outline design and reports; Create necessary objects to meet report requirements. Develop and execute unit, system integration, and user acceptance test plans and plays an active role in project rollouts. Investigate and assist in the resolution of any day-to-day application issues. Identify opportunities for sharing and re-using information through the team knowledge base. Act promptly on the reporting issues that is assigned to the second level of support team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in computer science and/or computer engineering.</li><li>From 0-3 years experience in BI domain with good knowledge of BI development and technologies.</li><li>Excellent knowledge of Oracle PL/SQL.</li><li>Good Knowledge of BI analytical/reporting tools (SAP BO, Tableau, Power BI).</li><li>Knowledge of telecom industry standards and technologies is preferred.</li><li>Excellent interpersonal and communication skills both oral and written mainly in English.</li><li>Excellent analytical thinking, problem solving and decision making.</li><li>Service Management Lifecycle knowledge.</li><li>Proven modifications and enhancements applied in the design to current application.</li><li>Proven modifications and enhancements applied to business design</li><li>Must have technical / professional qualifications: B.SC of Computer Science or Computer Engineering.</li><li>Master degree in BI related fields is a plus.</li><li>Experience in Business Intelligence field/tools.</li><li>Certificates in BI related fields is a plus</li></ul><p></p></section>

Develop and implement the data engineering strategy in line with our business objectives and industry best practices Lead, mentor, and grow a team of data engineers, fostering a culture of innovation, collaboration, and continuous improvement Collaborate with the Data Architect to design, build, and optimize data infrastructure, ensuring it is scalable, secure, and performant Work closely with other engineering managers to ensure seamless data integration and accessibility for analytics and business intelligence initiatives Establish and enforce data engineering standards, guidelines, and best practices across the organization Identify, evaluate, and implement new data technologies and tools to enhance the capabilities of the data team Collaborate with cross-functional teams to identify data requirements and support data-driven projects Monitor and maintain the health and performance of mylo's data ecosystem, proactively identifying and addressing any issues<br><br>Requirements<br><br>Bachelor's or Master's degree in Computer Science, Engineering, or a related field Minimum of 8 years of experience in data engineering, with at least 3 years in a leadership role Strong knowledge of data science tools, technologies, and best practices, including data warehousing, ETL, and data pipelines Proficiency in programming languages such as Python, Java, or Scala Experience with big data technologies such as Hadoop, Spark, and Kafka Familiarity with cloud-based data solutions (AWS, Azure, or Google Cloud) Exceptional problem-solving, communication, and leadership skills Ability to collaborate effectively with cross-functional teams and stakeholders<br><br>Benefits<br><br>Office environment: When you come to our b_labs office, you'll find creative workspaces and an open design to foster collaboration between teams.<br><br>Flexibility: You know best whether you want to work from home or in the office.<br><br>Equipment: From "Day 1" you will receive all the equipment you need be successful at work.

Company Description Compu Medical, established in 1992, is a leading provider of Healthcare IT Solutions across the Middle East and Africa, focused on enhancing organizational efficiency and effectiveness. Under the Rx-Care “Health Care IT Solutions” brand, the company delivers integrated platforms for hospitals (up to 1000 beds), medical centers, radiology centers, laboratories, clinics, pharmacies, and drug stores. Rx-Care solutions are implemented in more than 5,000 healthcare facilities across the region, supporting administrative, financial, and clinical operations. Key offerings include the Rx-Care Hospital Management Information System (HMIS), Pharmacy & Drug Stores Information System (PHIS), and specialized tools such as the Rx-Care Drug Directory and e-Green-Rx for safer, error-reduced prescribing. These web-based, user-friendly solutions provide comprehensive drug information, interaction alerts, and ICD-10-based diagnosis support.<br>Role Description The Senior Sales ERP Microsoft role is a full-time, on-site position based in Qesm 1st Nasser City. The professional in this role will lead the end-to-end sales cycle for Microsoft ERP solutions, from prospecting and qualification through solution presentation, proposal development, negotiation, and closing. Day-to-day responsibilities include identifying new business opportunities, building and maintaining strong relationships with healthcare and enterprise clients, and collaborating with technical teams to align Microsoft ERP capabilities with customer needs. The role involves delivering product demos, supporting RFP responses, and providing ongoing account management to ensure customer satisfaction and long-term partnerships. The Senior Sales ERP Microsoft specialist will also contribute to sales forecasting, pipeline management, and training internal teams on ERP solution value propositions.<br>Qualifications<br> Strong Communication and Customer Service skills to engage stakeholders, understand requirements, and provide high-quality client support. Proven Sales experience, including prospecting, solution selling, negotiation, and closing complex ERP or enterprise software deals. Demonstrated Sales Management capabilities, such as pipeline management, forecasting, and mentoring junior sales team members. Ability to deliver effective Training sessions for clients and internal teams on Microsoft ERP features, workflows, and best practices. Experience selling Microsoft Dynamics ERP or similar enterprise resource planning solutions, preferably within healthcare or IT services. Solid understanding of business processes (finance, supply chain, operations) and how ERP systems support and optimize these processes. Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent practical experience. Comfort working on-site in Qesm 1st Nasser City and collaborating cross-functionally with technical, implementation, and support teams. Fluency in English; fluency in Arabic is a strong advantage

<h2>Full Job Description</h2><h2>Key Responsibilities</h2><ul><li>Identify, qualify, and develop new business opportunities through cold calling, networking, referrals, LinkedIn, email campaigns, and other sales channels.</li><li>Sell the company's portfolio of solutions, including:<ul><li>Odoo ERP Implementation &amp; Support</li><li>Mobile Application Development (iOS &amp; Android)</li><li>eCommerce Solutions (B2B &amp; B2C)</li><li>Website Design &amp; Development</li><li>Software Development &amp; Custom Applications</li><li>System Integration &amp; API Development</li><li>Business Process Automation</li><li>ERP Customization &amp; Optimization</li><li>Digital Transformation Consulting</li></ul></li><li>Conduct discovery meetings to understand customer business challenges and recommend appropriate solutions.</li><li>Prepare presentations, quotations, proposals, and commercial offers.</li><li>Coordinate with technical and functional teams to develop tailored solutions for clients.</li><li>Manage the complete sales cycle from lead generation through negotiation, contract signing, and customer handover.</li><li>Build and maintain strong relationships with decision-makers, including CEOs, CIOs, IT Managers, Operations Managers, Finance Managers, and Business Owners.</li><li>Maintain an accurate sales pipeline and customer records using the company's CRM.</li><li>Achieve monthly, quarterly, and annual sales targets.</li><li>Stay informed about market trends, competitors, and emerging technologies.</li></ul><h2>Qualifications</h2><ul><li>Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.</li><li>2–5 years of B2B sales or business development experience in software, ERP, SaaS, or IT services.</li><li>Experience selling Odoo ERP or other ERP solutions is a strong advantage.</li><li>Knowledge of software development, mobile applications, websites, system integration, or digital transformation services is preferred.</li><li>Strong communication, presentation, negotiation, and relationship-building skills.</li><li>Ability to understand business requirements and translate them into technology solutions.</li><li>Experience using CRM tools such as Odoo CRM, Zoho CRM, HubSpot, or Salesforce.</li><li>Fluent in Arabic and English.</li></ul><h2>Preferred Experience</h2><ul><li>Experience working with an ERP implementation partner or software house.</li><li>Existing network of SME or enterprise customers in Egypt or the GCC.</li><li>Experience selling software projects and IT consulting services.</li></ul><h2>Key Performance Indicators (KPIs)</h2><ul><li>Qualified leads generated.</li><li>Customer meetings conducted.</li><li>Proposals submitted.</li><li>Sales pipeline value.</li><li>Closed deals.</li><li>Monthly and quarterly revenue targets.</li><li>New customer acquisition.</li><li>Customer retention and repeat business.</li></ul><h2>What We Offer</h2><ul><li>Competitive fixed salary.</li><li>Attractive commission structure with uncapped earning potential.</li><li>Performance-based bonuses.</li><li>Professional training and career development.</li><li>Opportunity to work with customers across Egypt and the GCC.</li><li>Collaborative and growth-oriented work environment.</li></ul><p>If you are passionate about technology sales and enjoy helping businesses improve their operations through innovative software solutions, we would love to hear from you.</p><h2>Compensation</h2><p><strong>Pay:</strong> E£15,000.00 - E£20,000.00 per month.</p><h2>Ability to Commute/Relocate</h2><ul><li>Giza: Reliably commute or planning to relocate before starting work (Preferred).</li></ul><h2>Application Question(s)</h2><ul><li>How much do you have achieved in your target during last 6 months?</li><li>What was your quota with your current employer?</li><li>What is your quota achievement percentage?</li><li>Do you have good market and industry connections?</li></ul><h2>Education</h2><ul><li>Bachelor's (Preferred).</li></ul><h2>Experience</h2><ul><li>Odoo: 1 year (Preferred).</li><li>Mobile app: 1 year (Preferred).</li><li>eCommerce: 1 year (Preferred).</li></ul><h2>Language</h2><ul><li>English (Preferred).</li></ul><h2>License/Certification</h2><ul><li>Driving (Preferred).</li></ul><h2>Location</h2><ul><li>Giza (Preferred).</li></ul><h2>Willingness to Travel</h2><ul><li>50% (Preferred).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Location:</b></p><br><br>Ramadan City , El-Sharkia, Egypt<br><p><b>Job ID:</b></p><br><br>R0135686<br><p><b>Date Posted:</b></p><br><br>2026-07-10<br><p><b>Company Name:</b></p><br><br>HITACHI ENERGY TRANSFORMERS S.A.E<br><p><b>Profession (Job Category):</b></p><br><br>Sales, Marketing &amp; Product Management<br><p><b>Job Schedule:&nbsp;</b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><p><b>Job Description:</b></p><br><br><p><b>The opportunity</b></p><br><br><br><p>We are seeking a motivated and enthusiastic Product Marketing Engineer to join our team. In this role, you’ll oversee the related factory quotations and be responsible for multi-factory bid coordination with the right competitive pricing, costing and all the related operational factors.&nbsp; You will be at an operational level, it covers the whole sales funnel from a supply side standpoint, from bid and proposal/tendering stage to price setting with the objective of speeding up the decision-making process and price decisions. This role is also instrumental for cross-factory bid and/or cross-hub tenders. The Product Marketing Team Specialist is reporting to product marketing manager of the factory.</p><br><br><br><p><b>How you’ll make an impact&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </b></p><br><br><ul><li><p>Develop and execute comprehensive go-to-market strategies for new and existing products, including product positioning, messaging, and competitive analysis.</p><br><br></li><li><p>Conduct in-depth market research to identify customer needs, market trends, and the competitive landscape, translating insights into actionable product and marketing recommendations.</p><br><br></li><li><p>Create compelling technical marketing content, including datasheets, white papers, presentations, application notes, and website content.</p><br><br></li><li><p>Collaborate closely with product management, engineering, sales, and corporate marketing teams to ensure product readiness and effective market communication.</p><br><br></li><li><p>Provide technical sales support and training to sales teams and partners, enabling them to effectively communicate product value propositions.</p><br><br></li><li><p>Represent Hitachi at industry events, conferences, and customer engagements, demonstrating product capabilities and gathering customer and market feedback.</p><br><br></li><li><p>Monitor and analyze product performance in the market, identifying opportunities for improvement and optimizing marketing initiatives.</p><br><br></li><li><p>Contribute to product roadmap development and strategic planning by leveraging market intelligence, customer insights, and industry trends.</p><br><br></li><li><p>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</p><br><br></li><li><p>Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</p><br><br></li></ul><br><p>​</p><br><br><p><b>Your background</b></p><br><br><ul><li><p>Bachelor’s degree in electrical engineering, Power Engineering, Machine Engineering, or a related field.</p><br><br></li><li><p>Minimum 3 years of experience in product marketing, technical marketing, or product management within a technology-focused industry.</p><br><br></li><li><p>Proven experience developing and executing successful product launch strategies.</p><br><br></li><li><p>Excellent written and verbal communication skills, with the ability to create clear, concise, and compelling technical and marketing materials.</p><br><br></li><li><p>Experience utilizing market analysis tools and methodologies to support business and product decisions.</p><br><br></li><li><p>Willingness and ability to travel domestically and internationally as required.</p><br><br></li><li><p>Proficiency in French is considered an asset.</p><br><br></li><li><p>Knowledge of transformers and related power industry technologies is considered an asset.</p><br><br></li></ul><br><br><br><p><b>Accessibility and reasonable accommodation</b></p><br><br><p><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><span><b><u>general inquiry form</u></b></span><b> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</b></p><br><br><br><p><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></p><br><br><br><p><b>Use of Al and automated tools in recruitment</b></p><br><br><p><b>As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as </b><span><b><u>Hitachi's Global Data Privacy Notice.</u></b></span><b><br><span>Background Screening and Security Checks</span></b></p><br><br><p><b><span>As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.</span></b></p><br><br><p><b><span>For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.</span></b></p><br><br><p><b><span>The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.</span></b></p><br><br><br> </div>

Objective:The DMS Solution Expert is responsible for supporting the Senior IT Manager in coordinating and managing Autoline for the accuracy of various processes. This role involves creating and submitting analytical reports for process improvement and implementation.<br>Roles and Responsibilities:· Collaborate with Finance, Sales, and Aftersales, stakeholders to understand requirements and provide technical expertise on DMS capabilities.· Customize and configure DMS platforms to optimize document storage, retrieval, and security for financial data.· Develop and maintain workflows within the DMS to streamline document processes, including version control and audit trails.· Ensure compliance with regulatory requirements and internal policies related to document management and data security.· Create user manuals and provide training to concerned employees on DMS functionalities and best practices.· Monitor system performance and implement solutions to ensure uninterrupted DMS operation.· Troubleshoot on DMS platforms issues across all automotive divisions.· Evaluate and recommend enhancements to DMS platforms based on evolving business needs and technological advancements.· Perform daily health checks for the Autoline system.· Support users with problems and queries related to the Keyloop Autoline application software.· Accurately resolve problems using investigative and analytical skills.· Identify and replicate problems that require a software change by Keyloop Development.· Proactively take ownership of all calls in accordance with the Service Level Agreement.· Manage, prioritize, and progress calls using the call logging system and ensure regular updates.· Assist, train, and support less experienced team members with their calls using appropriate tools.· Constantly report on sensitive issues to the IT Manager and Senior Support staff as needed.· Handle complaints and call escalation requests from users.· Implement and administer all modules database, and new products of Autoline.· Implementation of new products aligned with the DMS functionality.<br>Authorities:As per the above responsibilities.<br>Communication: (Internal / External) Internal:· AGM – D & N· All HoD’s· All Departmental Managers· IT Team Members· Group IT Personnel <br>External:· CDK Teams.· External IT Suppliers.· IT Concerned Departments.<br><br>Recommended Education:· Bachelor’s degree / Diploma in computer science, Information Systems, Technology, or a related field.· Or equivalent studies and proven certificates.<br><br>Recommended Experience:· Minimum of 5 years of experience in IT, preferably with exposure to Keyloop / Autoline support.<br>· Experience with integrating DMS with other enterprise systems (e.g., ERP, Sales, Finance)<br><br>Recommended Skills, Competence & Abilities:· Problem Solving & Result Orientation.· Customer Orientation· Teamwork & People Management· Process Excellence & Quality Focus· Automotive OEM Products & Services· Basic Leadership & Management Skills· Project Management· Updated with Key loop products, Manufacturer’s Policies & Procedures· Logical Diagnostics Skills· Technical Report Writing Skills· Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders· Application Skills and Operational knowledge relevant to the domain (Finance, Sales, CRM, etc.)· Accounts Analysts must have a good general knowledge of accounting principles to trial balance level.· Proven track record of installing, configuring, and troubleshooting respective systems.· Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).<br>About the Company |Diamond Motors was established in November 2010, as the sole distributor for Mitsubishi Motors Corporation in Egypt.•HQ Address: Km 28 Cairo - Alexandria Desert Rd, Al Giza Desert,•Website: https://www.mitsubishimotors-eg.com/en/company/careers•Email: hr.egypt@mitsubishimotors-eg.com