CS Cart Jobs - Cairo Egypt

About the Role We are looking for a skilled IT Specialist to support and maintain our organization’s IT infrastructure, including both hardware and software environments. In this role, you will be responsible for ensuring the smooth operation of IT systems, troubleshooting technical issues, and supporting employees with technical needs. You will work closely with internal teams to maintain reliable IT services that support our digital banking operations. Key Responsibilities IT Support Provide technical support for hardware, software, and network-related issues. Troubleshoot and resolve IT incidents and service requests. Hardware Management Install, configure, and maintain workstations, laptops, printers, and peripherals. Manage hardware inventory and perform system upgrades when required. Software Administration Install and maintain operating systems, applications, and productivity tools. Ensure proper configuration and updates of software systems. Network & Infrastructure Support local network connectivity, Wi-Fi access, and system performance. Assist with user access management and system configurations. Security & Compliance Follow IT security policies and ensure compliance with organizational standards. Support endpoint protection and basic security controls. Documentation & Maintenance Maintain documentation for IT systems and configurations. Track and resolve support tickets using IT service management tools. Required Qualifications Education Bachelor’s degree in Computer Science, Information Technology, or related field Experience3+ years of experience in IT support or IT operations Technical Skills Windows and workstation administration Hardware troubleshooting and maintenance Software installation and configuration Networking fundamentals (TCP/IP, DNS, DHCP) Systems Knowledge Active Directory user management Microsoft Office / productivity tools IT troubleshooting methodologies Professional Skills Strong problem-solving and analytical abilities Strong communication and customer support skills Ability to work in a fast-paced technical environment Preferred Qualifications Experience supporting enterprise IT environments Knowledge of IT security practices Experience with IT service management tools Certifications such as Comp TIA A+, Network+, or Microsoft certifications

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEresponsible for providing advanced technical support for Windows operating systems and internal systems within an organization.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCEBachelor's degree in computer engineering, computer science, information technology, or a related. MCSE, Microsoft Exchange, Citrix certificates.experience 2 to 5 years in managing IT infrastructure and services that use Windows systems and servers. JOB DUTIES AND RESPONSIBILITIESProvide technical assistance and support for Windows operating systems and internal systems. Manage Windows-based computer systems: Oversee the installation, configuration, and maintenance of Windows servers, and related systems. Ensure system security: Implement and maintain security measures to protect the organization's Windows systems from unauthorized access, viruses, and other threats. Create and maintain documentation for troubleshooting procedures and solutions. Collaborate with other IT teams to ensure the smooth operation of internal systems

Company Description: Da3m Integrated Solutions (Da3m - دعم) is a trusted technology partner delivering innovative IT, cybersecurity, and technical support services that help organisations build secure, connected, and efficient digital environments. The company specialises in cybersecurity, network infrastructure, cloud solutions, VoIP and unified communications, data protection, surveillance systems, and managed IT and technical support services. Its mission is to empower businesses with reliable, scalable, and future-ready technologies that enhance productivity, strengthen security, and support sustainable growth. By combining strong technical expertise with a customer-focused approach, Da3m enables organizations to optimize their IT infrastructure, accelerate digital transformation, and achieve strategic objectives with confidence. Guided by the principles of “Secure. Connect. Protect.”, Da3m is committed to delivering high-quality, resilient solutions.<br>Alexandria is a full-time, on-site role based in Alexandria, Egypt. <br>Role Description: The Sales Lead / Manager is responsible for driving revenue growth across both B2B and B2C channels by leading, mentoring, and developing a high-performing sales team. In this role, you will build and nurture strong, long-term relationships with key decision-makers and clients, overseeing the sales lifecycle from outreach to close. You will establish effective sales strategies, manage key accounts, and leverage CRM tools to consistently hit and exceed ambitious monthly and quarterly performance targets.<br>Qualifications3+ years of proven sales experience within the cybersecurity, IT, or technology sectors. Essential Technical Background: Demonstrated experience and strong technical familiarity in Tech, IT, or cybersecurity (mandatory requirement). Leadership & Team Management: Proven track record of leading, mentoring, and driving sales teams toward targets. Strategic Sales Skills: Exceptional negotiation, relationship-building, and account management capabilities. CRM Proficiency: Hands-on experience using modern CRM tools and platforms to track leads, pipelines, and performance metrics. Communication: Fluency and strong verbal/written communication skills in both Arabic and English. Bachelor’s degree in computer science, Information Technology, engineering, or a related field

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Customer Support Technical Specialist - Associate is the technical role within the Customer Support organization. This role entails taking calls from the assigned technology queue and assisting customers with their technical queries and issues.</p><p>What you'll do..</p><ul><li>Provide remote assistance to customers with their technical issues &amp; queries.</li><li>Maintain personal assigned incident queues, keeping customers updated regularly.</li><li>Keep incident backlog and aged calls within defined ranges</li><li>Maintain Customer Satisfaction levels to within or above defined range.</li></ul><p>Customer Support Associates must have a solid technical foundation across areas such as Operating Systems (Wintel or Unix/ Linux), &amp; Networking. They should have proven technical experience and sound troubleshooting methodology. They should possess good communication skills and customer empathy.</p><p>Engineers address issues end to end - be it Deployment, Configuration, Backups, Archiving, Restores, Replication, Performance benchmarking etc across a broad spectrum of innovative technologies listed below -</p><ul><li>On prem hypervisors - VMware, MSFT Hyper-V</li><li>Containerization - Kubernetes</li><li>Cloud hypervisors - AWS, Azure, GCP, Nutanix AHV, OpenStack, OCI, OpenShift, RHEV</li><li>FS - Windows File Systems</li></ul><p>Also, as a bonus engineers will have the opportunity to learn and work on challenging technologies like IntelliSnap using storage arrays from vendors like NetApp, Nutanix, Dell EMC, HDS, HPE etc</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>This role requires a minimum 2 yrs. Of industry-based experience, using enterprise level platforms and applications. Proficiency in English is a Must, Second Language is a must (Spanish, Portuguese, French)</p><p></p></section>

Teleperformance is Hiring: IT Service Desk IIAre you an IT professional with experience in technical support and service desk operations? Join Teleperformance and be part of a global team delivering exceptional IT support in a dynamic enterprise environment. What You'll Do:• Provide first-line IT support via phone and email• Troubleshoot hardware, software, and system issues• Manage incidents and service requests through the ticketing system• Support end users with account access, password resets, and desktop applications• Administer Active Directory user accounts and security groups• Work with Microsoft 365, Azure Entra ID, Intune, and Tanium• Escalate complex technical issues when needed• Ensure SLA compliance and maintain accurate documentation What We're Looking For:• Experience with enterprise IT environments and ticketing systems• Strong knowledge of Windows Operating Systems and desktop support• 2–5 years of experience in an IT Service Desk or IT Support role• English level: B1 or above• Hands-on experience with Active Directory administration• Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium• Bachelor's degree in Computer Science, Information Technology, or a related field• ITIL knowledge or certifications such as Comp TIA A+, Network+, Microsoft, or CCNA are a plus• Strong troubleshooting, communication, and problem-solving skills What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Hybrid work model• Career growth and development opportunities If you're ready to grow your IT career with a global leader, we'd love to hear from you.

As an IT Support professional - Remote at Müller's Solutions, you will be the first point of contact for our customers and employees needing technical assistance. In this role, you will diagnose, troubleshoot, and resolve wide-ranging technical issues related to hardware, software, and networks. You will ensure that users have the resources and support necessary for maximum productivity while working from home or remotely.<br><br>Key Responsibilities:<br><br>Provide technical support and assistance via phone, email, and remote desktop tools to users experiencing IT issues Diagnose and troubleshoot hardware and software problems, including desktops, laptops, and peripherals Install and configure software applications, operating systems, and updates as needed Document support requests diligently and maintain accurate records of technical issues and solutions Assist in the setup and configuration of remote workstations and ensure that all necessary IT resources are available to users Manage and escalate complex issues to appropriate teams when necessary to ensure timely resolution Educate users on IT best practices and provide training for new software and tools Stay up-to-date with the latest technology and support tools to enhance the efficiency and quality of support services<br><br>Requirements<br><br>Requirements:<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience1-3 years of experience in a technical support or helpdesk role Strong knowledge of operating systems (Windows, mac OS) and common software applications Familiarity with hardware components and troubleshooting methods for computers and peripherals Excellent problem-solving skills and the ability to explain technical issues clearly to users Strong verbal and written communication skills, with a focus on customer service Experience with remote support tools and ticketing systems Relevant IT certifications (A+, Comp TIA, etc.) are a plus<br><br>Preferred Qualifications:<br><br>Experience working in a remote support environment Knowledge of networking concepts and principles Ability to work independently and manage multiple tasks effectively Familiarity with IT service management frameworks (ITIL) is advantageous Willingness to continuously learn new technologies and adapt to changing environments<br><br>Benefits<br><br>Why Join Us:<br><br>Opportunity to work with a talented and passionate team.<br><br>Competitive salary and benefits package.<br><br>Exciting projects and innovative work environment.

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Specialist will act as the first point of contact for incoming IT support requests. The role focuses on ticket triage, basic troubleshooting, accurate documentation, and timely escalation of issues to the Senior.<br>Key Responsibilities Serve as the first point of contact for incoming IT support tickets. Triage and categorize tickets based on priority and impact. Resolve basic technical issues independently and efficiently. Troubleshoot Windows 11 and common end-user issues. Provide basic Microsoft 365 support. Perform basic Active Directory user administration. Troubleshoot basic networking issues. Escalate advanced technical issues to Tier 2 with clear and detailed notes. Communicate ticket status and updates to clients in a professional and timely manner.<br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 3 years of relevant IT support experience. Experience working within a Managed Service Provider environment is preferred. Strong communication and active listening. Working knowledge of Windows 11. Familiarity with Microsoft 365 fundamentals. Basic Active Directory knowledge. Basic networking concepts. IT troubleshooting and ticket management. Windows 11. Microsoft 365. Active Directory. Helpdesk/ticketing systems. Excellent English, written and verbal. Ability to prioritize and triage incoming tickets. Ability to troubleshoot basic technical issues independently. Ability to communicate clearly with clients. Ability to learn and develop technical skills. Availability to work Chicago business hours and participate in after-hours on-call rotation.

Job Overview<br>The IT Operations Consultants responsible for supporting and maintaining enterprise IT systems, databases, and related infrastructure to ensure reliability, performance, availability, and security. The role involves system maintenance, troubleshooting, upgrades, backup and recovery activities, and ensuring compliance with IT policies and best practices.<br>Key Responsibilities IT Systems & Database Administration Support the installation, configuration, maintenance, and upgrade of enterprise databases and IT systems. Manage database environments, users, schemas, and related configurations. Perform regular system health checks and capacity planning. Support system patching, security updates, and vulnerability remediation. Monitor system and database performance and implement optimization activities. Troubleshoot performance, connectivity, and system-related issues. Backup, Recovery & Availability Support the implementation and maintenance of backup and recovery procedures. Assist with disaster recovery and business continuity activities. Monitor system availability and support initiatives to minimize downtime. Participate in recovery testing and ensure appropriate documentation is maintained. IT Operations & Troubleshooting Provide technical support for production systems and databases. Investigate and resolve system errors, performance issues, and connectivity problems. Collaborate with application, infrastructure, security, and support teams to resolve technical issues. Support system upgrades, maintenance activities, and operational improvements. Cloud & Enterprise Applications Support cloud-based infrastructure and enterprise application environments. Assist with the administration and maintenance of cloud services and integrations. Support the implementation and maintenance of enterprise business applications. Security, Compliance & Governance Ensure IT operations comply with applicable security policies, procedures, and standards. Support security assessments, patching, and vulnerability remediation activities. Maintain appropriate technical documentation and operational records. Collaborate with IT security and compliance teams on relevant initiatives. Policies, Processes & Procedures Implement approved IT policies, processes, and procedures. Ensure operational activities are performed in a controlled and consistent manner. Maintain documentation related to IT operations and system administration. Continuous Improvement Identify opportunities to improve IT systems, processes, reliability, and operational efficiency. Contribute to initiatives aimed at improving productivity, reducing costs, and enhancing service quality. Stay informed about relevant technologies and industry best practices. Key Internal & External Contacts<br>Internal:IT Team Business Units Information Security & Compliance Teams External:IT Vendors Technology Partners Service Providers<br>Qualifications & Requirements Knowledge & Experience4–6 years of relevant experience in IT operations, database administration, system administration, or a related field. Strong knowledge of database administration and SQL. Experience with database backup, recovery, performance monitoring, and troubleshooting. Familiarity with Linux/Unix environments is preferred. Experience with cloud technologies and enterprise applications is preferred. Strong understanding of IT operations, system availability, security, and maintenance. Education & Certifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant professional certifications in database administration, cloud technologies, or IT operations are preferred. Key Competencies Strong analytical and troubleshooting skills. Good understanding of IT infrastructure and enterprise systems. Ability to work effectively under pressure and manage operational priorities. Strong communication and teamwork skills. Attention to detail and commitment to service quality. Ability to work collaboratively with technical and business stakeholders.

Company Description IFT Animal Health is dedicated to leading the future of the Animal Health industry in the Middle East. The organization focuses on improving animal care to support a healthier and more fulfilling world for communities that depend on animals. By combining innovative health solutions with practical field expertise, IFT Animal Health aims to set regional standards in animal well-being and disease prevention. Team members contribute directly to meaningful work that impacts animal health, agricultural productivity, and public health. The company values collaboration, integrity, and continuous improvement in all aspects of its operations.<br>Role Description The Vaccination Technology Service role is a full-time, on-site position based in Cairo, Egypt. The role involves providing technical support for vaccination equipment and systems used in animal health operations, ensuring proper installation, calibration, and maintenance. The person in this role will troubleshoot technology issues, coordinate with veterinary and farm teams, and ensure that vaccination processes follow established protocols and best practices. Daily tasks include monitoring system performance, documenting service activities, training users on safe and effective equipment operation, and collaborating with internal teams to optimize vaccination workflows. The role also requires clear communication with stakeholders, timely reporting of technical problems, and proactive identification of opportunities to improve vaccination technology services.<br>Qualifications<br> <br>Candidates should possess skills in Technology Services and Information Technology, with the ability to support and manage vaccination-related systems and equipment. Candidates should possess Technical Support and Troubleshooting skills to diagnose issues, perform repairs, and maintain reliable operation of technology solutions. Candidates should possess strong Communication skills to collaborate with veterinary professionals, farm staff, and internal teams, and to provide clear user guidance and training. Relevant experience in animal health, veterinary services, or agricultural technology is beneficial. Ability to work on-site in Cairo, Egypt, including field visits to farms or facilities as needed. Strong attention to detail, adherence to safety and biosecurity protocols, and effective time management. Diploma or degree in Information Technology, Engineering, Animal Science, or a related field is preferred. Proficiency in basic computer applications and willingness to learn new technical platforms and tools.

Company Description TP Cairo EG is part of a global customer experience and business services organization that supports clients across diverse industries. The Cairo site focuses on delivering high-quality customer service and technical support, using modern tools and processes. Team members work in a collaborative, multicultural environment with opportunities to learn and grow. The company offers structured training, performance-based development, and a supportive workplace culture. TP Cairo EG values professionalism, reliability, and a strong commitment to excellent service.<br>Role Description This is a full-time, on-site role based in Cairo for CS English Speakers B2/Graduates. The role involves handling inbound and outbound customer interactions via phone, email, or chat, providing accurate information and resolving inquiries or issues in a timely manner. Team members will follow established procedures, document interactions in the system, and escalate complex cases when needed. Daily tasks include maintaining service quality standards, meeting performance targets, and collaborating with colleagues and supervisors to improve customer experience. The position may also involve participating in training, coaching sessions, and regular feedback reviews to enhance skills and performance.<br>Qualifications<br> Strong English communication skills at B2 level or higher, with clear spoken and written abilities. Customer service mindset, including active listening, empathy, and problem-solving capabilities. Basic computer literacy and ability to work with multiple applications and customer support tools. Ability to work on-site in Cairo on rotating shifts, including evenings, weekends, or holidays if required. Recent graduates or equivalent education level; previous customer service experience is an advantage. Attention to detail, reliability, and ability to follow structured processes and guidelines. Comfort working in a fast-paced environment and achieving defined performance and quality targets. Positive attitude, willingness to learn, and readiness to participate in ongoing training and development.

Company Description Bloomfield Paper Factory is a trusted manufacturer specializing in high-quality paper products. Committed to innovation and sustainability, the factory continually invests in advanced processes and environmentally friendly practices. Located in Al-Hidd, the company prides itself on delivering exceptional products to meet diverse market needs. Bloomfield Paper Factory fosters a collaborative and inclusive workplace culture, empowering its team to drive success and growth. We are a multi-entity manufacturing and distribution group operating across Saudi Arabia, Bahrain, and China. We are looking for a reliable, security-minded IT Systems & Email Security Administrator to remotely manage our email environment, user accounts, and day-to-day technology operations across all our entities. This is a trusted, hands-on role for someone who is organized, accountable, and takes information security seriously. You will keep our communication systems running smoothly, onboard and support users, and ensure our technology is deployed and maintained to a high standard.<br>Role Description We are seeking an IT Systems & Email Security Administrator for a full-time, on-site role based in Al-Hidd. The role involves overseeing the factory's IT systems, ensuring smooth operation, resolving technical issues, and maintaining system security. Responsibilities include managing system administration, troubleshooting, providing technical support, and safeguarding the organization’s network and email communication platforms. The Administrator will also collaborate with internal teams to implement and maintain secure IT solutions. Location: Remote (based in Egypt) — supporting operations across Saudi Arabia, Bahrain & China Type: Full-time · Remote Reports to: Executive Managemen Administer and secure the company email environment (Microsoft 365 / Google Workspace): setup, configuration, mailbox management, spam/phishing protection, and email security policies. Manage user accounts and identities across all entities: onboarding, offboarding, permissions, password resets, and access reviews. Configure, deploy, and maintain business applications and technology tools for users across multiple locations. Implement and enforce IT security best practices: multi-factor authentication (MFA), least-privilege access, audit logging, and data retention/backup policies. Provide remote technical support to staff across Saudi Arabia, Bahrain, and China. Maintain clear documentation of systems, accounts, and procedures. Monitor systems, respond to incidents, and escalate issues to management when needed. Requirements Proven experience as an IT Administrator, Email/Systems Administrator, or similar role. Strong hands-on expertise with Microsoft 365 administration and/or Google Workspace (email, user management, security & compliance center). Solid understanding of email security (SPF, DKIM, DMARC, anti-phishing) and endpoint/account security. Experience managing users and identities across distributed/remote teams. Excellent communication skills in English (Arabic is a strong plus). High level of integrity, discretion, and accountability when handling sensitive company data. Ability to work independently across multiple time zones.<br><br>Qualifications Nice to Have Experience supporting organizations across the GCC and/or internationally. Familiarity with data protection / compliance frameworks (e.g., Saudi PDPL). Relevant certifications (Microsoft 365, ITIL, Comp TIA, or equivalent). What We Offer A trusted, autonomous remote role with real ownership. A growing multi-national group with long-term opportunities. Direct collaboration with executive management. Strong skills in Technical Support and Information Technology operations Proficiency in System Administration, including maintaining and managing systems Expertise in Troubleshooting and resolving hardware, software, and connectivity issues Knowledge and experience in Network Security and best practices for protecting sensitive information Excellent problem-solving and analytical skills Demonstrated ability to work independently and as part of a team Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications such as Comp TIA Security+, CCNA, or MCSA are an advantage To apply, please send your CV and a brief note about your relevant experience to hr@alisdai.com. Shortlisted candidates will be asked to complete a short reference and security background check as part of our standard hiring process.

Responsibilities<br><br>Manage and mentor the IT team, ensuring high performance and continuous development. Establish IT policies, procedures, and governance frameworks. Lead IT projects from planning through implementation. Manage technology vendors, service providers, and software partners. Control IT budgets and ensure cost-effective technology investments. Deliver projects on time and within budget. Oversee IT infrastructure, including servers, networks, cloud solutions, and data centers. Develop and implement cybersecurity strategies to protect business and manufacturing systems. Ensure business continuity, disaster recovery, and data backup procedures. Monitor IT security risks and ensure compliance with industry standards. Compliance & Risk Management Ensure compliance with applicable IT regulations and standards. Establish IT audit controls and risk management frameworks. Maintain software licensing compliance and asset management.<br>Qualifications<br>Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.<br>Required Skills<br><br>Minimum 15+ years of progressive IT experience. At least 5 years in a senior IT leadership role (IT Director, Head of IT, IT Manager). Experience within steel fabrication, steel manufacturing, heavy industry, industrial manufacturing, or engineering environments is mandatory.

About the Role<br>We are seeking a highly skilled and results-oriented IT Infrastructure & Service Management Specialist to join our Information Technology team. This role is responsible for ensuring the stability, security, availability, and continuous improvement of the organization's IT infrastructure while delivering high-quality IT services aligned with business objectives. The successful candidate will possess strong technical expertise across infrastructure, networking, cloud platforms, virtualization, and IT Service Management (ITSM). This position requires a proactive professional with excellent analytical, communication, and problem-solving skills who can effectively manage enterprise infrastructure, support business-critical systems, and drive operational excellence.<br>Key Responsibilities:<br>Infrastructure Administration<br>Administer, monitor, maintain, and optimize enterprise IT infrastructure, ensuring maximum system availability and performance. Install, configure, upgrade, and maintain Windows Server, Linux, and other enterprise server operating systems. Manage Active Directory, Group Policy, DNS, DHCP, file services, and other core infrastructure services. Perform system health monitoring, capacity planning, performance tuning, and preventive maintenance. Develop and maintain infrastructure documentation, technical procedures, and operational standards. Ensure infrastructure compliance with organizational security policies and industry best practices.<br>Network Administration Configure, administer, and troubleshoot enterprise routing and switching environments. Monitor network performance and proactively resolve connectivity, latency, and performance issues. Manage LAN, WAN, VPN, wireless infrastructure, and network segmentation. Support firewall configurations, network security policies, and secure remote connectivity. Participate in network architecture planning and infrastructure expansion projects.<br>Cloud Infrastructure Management<br>Deploy, administer, and optimize cloud environments across Microsoft Azure, Amazon Web Services (AWS), and Oracle Cloud Infrastructure (OCI). Manage cloud resources, virtual networks, storage, identity management, backup, and disaster recovery solutions. Monitor cloud performance, availability, utilization, and cost optimization. Implement cloud governance, security controls, and operational best practices. Support cloud migration and digital transformation initiatives.<br>Virtualization & Data Center Operations Administer VMware and Microsoft Hyper-V virtualization platforms. Manage virtual machines, storage, resource allocation, clustering, snapshots, and backups. Optimize virtualization environments to improve scalability, resilience, and operational efficiency. Support business continuity and disaster recovery strategies.<br>IT Service Management<br>Lead the daily operation of IT Service Management processes in accordance with ITIL best practices. Manage customer-focused ticketing systems while ensuring compliance with established Service Level Agreements (SLAs). Monitor incident, problem, request, change, and asset management activities. Analyze recurring incidents and implement long-term corrective and preventive solutions. Develop service reports, KPIs, dashboards, and operational metrics for management. Drive continual service improvement initiatives across the IT organization.<br>Security & Compliance<br>Implement infrastructure security standards, policies, and controls. Monitor system vulnerabilities and coordinate remediation activities. Support endpoint protection, identity management, access control, and security auditing. Participate in disaster recovery planning, backup validation, and business continuity testing. Ensure compliance with organizational governance, regulatory requirements, and cybersecurity standards.<br>Project Delivery<br>Participate in infrastructure implementation, upgrade, migration, and modernization projects. Collaborate with vendors, external partners, and internal stakeholders throughout project lifecycles. Provide technical recommendations to improve infrastructure reliability, scalability, and operational efficiency. Evaluate emerging technologies and recommend suitable solutions aligned with business objectives.<br>Technical Support<br>Provide advanced (Level 2/Level 3) technical support for infrastructure-related incidents. Troubleshoot complex hardware, software, networking, virtualization, and cloud-related issues. Mentor junior IT staff and provide technical guidance when required. Maintain high levels of customer satisfaction through timely issue resolution and effective communication.<br>Qualifications:<br>Education<br>Bachelor's degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related discipline.<br>Professional Experience<br>Proven experience in enterprise IT infrastructure administration and technical support. Demonstrated experience managing Windows Server and Linux environments. Strong practical experience with enterprise networking, including routing, switching, TCP/IP, VLANs, VPNs, DNS, and DHCP. Hands-on experience administering Microsoft Azure, AWS, and Oracle Cloud Infrastructure. Practical experience with VMware and Hyper-V virtualization platforms. Experience managing enterprise backup and disaster recovery solutions. Experience supporting enterprise security technologies and infrastructure. Demonstrated experience administering customer-focused IT Service Management and ticketing platforms. Experience participating in enterprise infrastructure implementation and migration projects.<br>Required Technical Skills<br>Windows Server Administration Linux Administration Active Directory & Group Policy DNS, DHCP, TCP/IPRouting & Switching LAN/WAN Technologies VPN Technologies VMware Microsoft Hyper-VMicrosoft Azure Amazon Web Services (AWS) Oracle Cloud Infrastructure (OCI) Infrastructure Monitoring Backup & Disaster Recovery Endpoint Security Microsoft 365 Administration IT Service Management (ITSM) Enterprise Ticketing Systems Power Shell or Bash scripting is considered an advantage.<br>Certifications<br>The following certifications are highly desirable:ITIL Level 3 Service Management Framework Microsoft Certified (Azure) AWS Certified Oracle Cloud Infrastructure Certification VMware Certified Professional (VCP) Cisco CCNA or CCNP (preferred) Microsoft Windows Server Certifications (preferred)<br>Competencies<br>The successful candidate should demonstrate the following competencies:Customer Focus Teamwork and Collaboration Communication and Influencing Executing with Excellence Analytical Thinking Problem Solving Accountability Planning and Organization Adaptability and Continuous Learning Decision Making Results Orientation Time Management<br>Language Requirements<br>English: Fluent Arabic: Fluent or Professional Working Proficiency

About the job:At Clini Soft, we develop innovative software solutions for healthcare institutions, helping medical organizations optimize their operations and improve efficiency. As we continue to grow, we are looking for an experienced Senior Technical Support Team Leader to join our team in Alexandria. If you are passionate about technology, enjoy solving complex technical challenges, and have the leadership skills to drive a high-performing support team, we would love to hear from you.<br>???? Location: Alexandria, Egypt (Smouha) – On-site From Saturday to Thursday From (10 AM - 6 PM)<br>???? Job Title: Senior Technical Support Team Leader<br>Key Responsibilities:Lead and manage the Technical Support team to ensure high service quality and customer satisfaction. Assign tasks, monitor performance, and ensure timely issue resolution. Act as the primary escalation point for complex technical issues. Troubleshoot software and system-related problems efficiently. Monitor support KPIs and drive continuous process improvement. Provide coaching, guidance, and training to team members. Coordinate with internal departments to resolve customer concerns. Conduct field visits and supervise on-site implementations when required. Reports directly to the CEO and plays a key part in ensuring operational excellence, customer satisfaction, and the continuous improvement of technical support services.<br>Qualifications:Bachelor’s degree in Computer Science, Information Systems, or BIS (Business Information Systems).2–3 years of experience in Technical Support. Strong experience in: Troubleshooting/ Software Support/ Windows Environment Excellent customer service and problem-solving skills. Strong leadership and team management abilities. Ability to work under pressure and prioritize tasks effectively. Willingness to travel for field missions when required.<br>Preferred Skills:Analytical mindset with strong decision-making abilities. Excellent communication and interpersonal skills. Experience managing support teams or mentoring team members. Ability to handle escalations and critical incidents professionally.<br>What we Offer:Competitive salary based on experience and qualifications. Transportation and field mission allowances. Social insurance from day one. Clear career growth and leadership development opportunities. Dynamic and supportive work environment.<br>Join us and become part of our mission to transform healthcare management through technology.

About the Role We are seeking a proactive and customer-focused Technical Support Engineer to join our team. In this role, you will be responsible for providing technical assistance, troubleshooting software and system-related issues, supporting software implementations, and ensuring an excellent customer experience throughout the support lifecycle. The ideal candidate is a strong problem solver with excellent communication skills, a solid technical foundation, and a passion for helping customers resolve issues efficiently. Key Responsibilities Install, configure, and maintain software applications and systems. Provide technical support to customers and internal users, ensuring systems operate efficiently and effectively. Support the deployment and rollout of new software applications and updates. Diagnose and troubleshoot software, application, system, and network-related issues. Investigate incidents, identify root causes, and implement appropriate solutions. Manage multiple support requests simultaneously while meeting agreed service levels. Escalate unresolved issues to relevant internal teams, including development and implementation teams. Research and identify solutions to software and hardware-related problems. Maintain accurate records of issues, resolutions, and customer interactions within the support system. Develop and maintain technical documentation, user guides, and knowledge base articles. Follow up with customers to ensure issues have been fully resolved and systems are functioning properly. Prepare regular support reports and provide insights for continuous service improvement. Deliver exceptional customer service throughout the issue resolution process. Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field. Proven experience as a Technical Support Engineer, IT Help Desk Specialist, Desktop Support Engineer, or a similar role. Experience supporting software applications and enterprise systems. Hands-on experience working with Windows operating systems and related environments. Experience in software implementation and user support is highly preferred. Relevant technical certifications are considered a plus. Technical Skills Strong understanding of computer systems, software applications, and operating systems. Knowledge of networking fundamentals and system troubleshooting. Ability to diagnose and resolve technical issues efficiently. Familiarity with ticketing systems and service desk processes. Experience documenting incidents, solutions, and technical procedures. Understanding of software deployment and configuration processes. Soft Skills Excellent troubleshooting and analytical thinking skills. Strong communication skills, both written and verbal. Outstanding customer service orientation. Ability to explain technical concepts clearly to non-technical users. Strong organizational and time-management skills. Self-motivated with a high sense of ownership and accountability. Ability to work independently and collaboratively within a team environment.

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Team Lead will act as a primary technical escalation point for the client base, handling complex infrastructure and support issues. The role requires deep expertise across Windows Server, networking, Microsoft 365, RMM platforms, and IT infrastructure.<br>Key Responsibilities Serve as the primary point of escalation for technical issues across the client base. Design, deploy, and maintain Windows Server environments. Administer Active Directory, DNS, DHCP, Group Policy, Hyper-V, and file services. Manage and troubleshoot network infrastructure including firewalls, switches, VLANs, and VPNs. Administer and support Microsoft 365 environments including Exchange Online, Teams, Share Point, One Drive, Intune, and Entra ID. Manage backup and disaster recovery solutions. Proactively monitor client environments using RMM platforms and resolve issues before they become outages. Maintain thorough documentation of systems, configurations, and procedures. Communicate directly with business clients in a professional and confident manner.<br><br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 10 years of IT support/infrastructure experience. Previous experience in a Managed Service Provider environment. Strong experience supporting business clients. Strong independent working capability. Ability to manage competing priorities without day-to-day supervision. Strong client communication and relationship management. Strong troubleshooting and analytical mindset. Deep expertise in Windows Server administration. Active Directory, DNS, DHCP, Group Policy, Hyper-V, and file services. Strong networking knowledge including firewall management, switch configuration and stacking, VLANs, and VPNs. Advanced Microsoft 365 administration. Experience with RMM platforms. Backup and disaster recovery. Strong documentation capabilities. Windows Server. Microsoft 365 / Entra ID. Active Directory. Networking and firewall platforms. RMM platforms. Backup and disaster recovery solutions. Excellent English, written and verbal. Ability to work independently and manage competing priorities. Ability to act as a senior escalation point. Ability to communicate directly with US-based clients. Ability to troubleshoot complex infrastructure issues. Availability to work Chicago business hours and participate in after-hours on-call rotation.

Company Description Gulf Cryo is a leading provider of industrial gas solutions, privately owned and headquartered in Dubai, United Arab Emirates. The company operates in 10 countries across the Middle East and Gulf, with a strong focus on regional growth and emerging business opportunities. For over a decade, Gulf Cryo has manufactured and supplied industrial, medical, and specialty gases to sectors such as healthcare, food and beverage, manufacturing, primary metals, oil and gas, and refineries. Its products support a wide range of applications, from oxygen for hospitals to specialty gases for electronics and hydrogen for clean fuels. Team members join a business with established expertise, diverse customers, and a commitment to innovation in gas technologies. Role Description IT Support & Service Desk Operations• Provides technical support and advice to IT end-users to prevent, troubleshoot and resolve IT issues. Analyses issues to identify root cause and suggest ways to avoid reoccurrence.• Manages the configuration and installation of desktop IT software on computers and other devices. • Resolves all IT support incidents and requests in accordance with the associated service level agreements (SLA).• Manages and maintains all user support information in the IT Service Desk system, including ticket classification, prioritising, escalation and actions. • Documents solutions and procedures to share across IT group and business users.<br>IT Asset Management • Manages assignment, configuration, support and repairs of user computing devices and accessories, including laptops and smart phones. • Ensures all company IT assets (hardware and software) are accurately managed for inventory, licensing and budget purposes, including maintaining IT assets databases and documentation.• Works with IT suppliers and internal Procurement teams to acquire IT assets in compliance with company commercial policies, including ensuring IT technical specifications and competitive bidding requirements are met. <br>Business Relationship Management• Obtains feedback from IT system end-users on the impact of incidents and the quality of services provided, including improvement suggestions.• Provides IT system training to company staff, including user onboarding and IT Security awareness policies and guidance.• Demonstrates IT as a proactive business support partner.<br>Information Security & IT Assurance• Supports the technical implementation and ongoing maintenance of Information Security solutions in response to the changing cyber-security threat landscape.• Follows all IT Change Management processes and best practice to minimize the risk of business system outages by properly planning, testing and documenting system changes.<br>IT Operations and Infrastructure Administration• Performs administration of on-premise and cloud software and systems as needed.• Ensures general business resources including printers, meeting room equipment and access control systems are working effectively. • Coordinates with HR, Facilities and suppliers for any office moves or new staff arrivals involving IT equipment provisioning, cabling etc.• Supports evaluation of new technology solutions and equipment to help identify cost-effective ways of delivering required functionality, including participating in new IT system testing.<br> General working practices• Customer service orientation, including professionalism and managing user expectations.• Communicates effectively when supporting end users, either in-person, via phone, email, messaging or using IT Service Desk application.• Promotes IT as a proactive business partner and advisor, instead of a reactive ‘order taker’.• Challenges status-quo and current IT practices/solutions to continually search for and suggest more efficient or cost-effective ways of working.• Understands the 24/7 nature of Gulf Cryo business and is able to respond to urgent IT support needs and/or scheduling of activities outside of normal business hours to minimize impact.• Follows all company policies, including strict adherence to HSE standards to always work safely to avoid risk of harm to self, others or the environment. <br> Qualifications Education: Bachelor’s degree in Computer Science/Application/Engineering, or equivalent Experience: Minimum 4-5 years IT support and/or operations working experience, with additional preferred. Certification in Microsoft, Cisco technologies and ITIL Foundation 4, with basic technical knowledge of a broad variety of IT systems. Knowledge of IT Helpdesk applications an advantage Skills: Strong analytical and problem-solving skills, with attention to detail. Teamworking skills. Written and verbal communication skills. Interpersonal skills. Flexibility and adaptability. Able to take the initiative and be proactive. Customer service orientation Languages: Excellent level of both English and Arabic proficiency

JOB PURPOSEThe Learning Technology Executive develops technology-enabled learning solutions that make learning more engaging, scalable, and measurable across MAGRABi University. The role creates digital learning experiences, applies AI and automation to improve learning workflows, develops dashboards and reporting solutions, and evaluates emerging technologies that strengthen learning effectiveness and operational efficiency.<br>Qualifications and Education: ▪ Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Artificial Intelligence, or a related technical discipline.▪ Passion for technology, AI, and continuous learning. Experience ▪ 1-3 years of experience in software development, AI, automation, digital products, or learning technologies.▪ Hands-on experience with AI tools such as Claude, Chat GPT, Copilot, Gemini, or similar platforms. ▪ Basic programming skills (e.g., Python, Java Script, HTML, and CSS) is a plus.▪ Experience with e Learning authoring tools (e.g., Articulate Rise or Storyline) is a plus.▪ Experience with reporting tools (e.g., Power BI, Looker Studio, Tableau) is a plus.<br>JOB RESPONSIBILITIES ▪ Design and develop engaging digital learning experiences using AI-powered tools and modern learning technologies.▪ Build interactive e Learning content, simulations, videos, assessments, and SCORM packages using industry leading authoring tools.▪ Research and evaluate new tools and emerging technologies relevant to learning, and recommend practical use cases and pilots that enhance learning effectiveness.▪ Develop dashboards and reports using AI and analytics to improve operational efficiency and support data driven decision-making.▪ Lead automation and API integration initiatives in coordination with IT, vendors, and relevant system owners.▪ Collaborate with learning designers, subject matter experts, IT, and business stakeholders to translate business needs into technology-enabled learning solutions.▪ Test, document, and continuously improve digital learning solutions and workflows to ensure functionality, usability, and compatibility across platforms.

Provide technical support to customers through phone, email, remote sessions, and online meetings. Contact clients after the sales process to activate software licenses and ensure successful deployment. Guide customers through software installation, configuration, and best practices to prevent common issues. Troubleshoot technical problems and provide timely, effective solutions to ensure customer satisfaction. Escalate requests related to additional products, upgrades, or services to the Account Manager. Research technical solutions through vendor knowledge bases, documentation, and support portals. Communicate directly with software vendors when advanced technical support is required. Document all customer interactions, troubleshooting steps, and resolutions in the support system. Maintain accurate records of support tickets, escalations, and customer feedback. Monitor recurring issues and report them to the management team to improve service quality. Assist in identifying customers' technical needs and provide recommendations for optimal system usage. Support internal IT operations by identifying hardware and software requirements. Coordinate the procurement of required IT equipment and software licenses. Maintain and update the company's IT asset inventory, including hardware, software, and licenses. Collaborate with Sales and Account Management teams to ensure a seamless customer experience. Ensure compliance with company support procedures and service standards. <br><br>Requirements<br><br> Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 3 years of experience in Technical Customer Support, IT Support, or Technical Services. Strong knowledge of Windows and mac OS operating systems. Good understanding of basic networking concepts (TCP/IP, DNS, LAN/WAN, Wi-Fi). Experience troubleshooting software installation and licensing issues. Ability to explain technical concepts clearly to non-technical users. Strong analytical and problem-solving skills. Excellent communication and customer service skills. English proficiency: B1 level or above. Experience using remote support tools (Team Viewer, Any Desk, Remote Desktop, etc.) is a plus. Experience with ticketing/helpdesk systems is a plus. Knowledge of Autodesk products or similar engineering software is an advantage. IT certifications (such as Comp TIA A+, Network+, Microsoft, or similar) are a plus. Strong organizational skills with excellent attention to detail. Ability to prioritize tasks, manage multiple support requests, and work under pressure. Team player with the ability to work independently when needed. Proficiency in Microsoft Office applications and general IT administration tasks.

Premier Group is seeking a Group IT Manager to spearhead strategic IT management across all PG companies. Reporting directly to the CEO, this pivotal role involves aligning technology endeavors with business objectives, consolidating IT applications, fortifying infrastructure and security, and fostering innovation throughout the organization. The ideal candidate is a forward-thinking leader with robust technical acumen and a successful track record in overseeing cross-functional IT teams.<br>Key Responsibilities Develop and execute a comprehensive Group IT strategy aligned with Premier Group’s overall business goals. Provide strategic leadership and governance of IT functions across all PG companies. Lead the consolidation and optimization of IT applications, systems, and platforms to improve efficiency and reduce complexity. Oversee the design, implementation, and maintenance of robust IT infrastructure, ensuring reliability, scalability, and performance. Ensure strong cybersecurity, data protection, and risk management practices across the organization. Drive the adoption of cloud technologies and enterprise systems to support growth and innovation. Manage IT budgets, vendor relationships, and service providers to deliver cost-effective solutions. Build, mentor, and lead high-performing cross-functional IT teams, fostering collaboration and continuous improvement. Act as a key advisor to executive leadership and stakeholders on technology trends, risks, and opportunities. Promote innovation and digital transformation initiatives that enhance operational efficiency and competitive advantage.<br>Qualifications & Experience:Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field. Minimum of 15 years of progressive IT leadership experience, particularly in a multi-company or group setting. Demonstrated expertise in IT strategy, infrastructure enhancement, and application integration. Proficiency in cybersecurity, cloud technologies, and enterprise systems. Strong capabilities in leadership, communication, and stakeholder engagement.