Call center Jobs in Egypt

<p>GTX Hiring – Telesales Agents for a US Account!</p><p>&nbsp;&nbsp;English B2+</p><p>✅ No experience</p><p>✅ Egyptians only (18–28 years old)</p><p>✅ Graduates, undergrads, gap years &amp; dropouts – all welcome!&nbsp;</p><p>Nasr City</p>

<ul><li><strong>Requirements:</strong> Graduates only</li><li><strong>Compensation:</strong> Commission up to 25,000</li></ul>

<p><br><strong>Job Description:</strong><br>We are looking for a tele-sales employee with strong communication and persuasion skills to join the sales team. The candidate will be responsible for communicating with potential and current customers, introducing products or services, converting leads into sales, and achieving the specified sales targets.</p><p>&nbsp;</p><p><strong>Responsibilities:</strong></p><ul><li>Make outbound calls to potential and current customers.</li><li>Explain products and services to customers in a clear and convincing manner.</li><li>Identify customer needs and provide suitable solutions.</li><li>Nurture leads and convert them into actual customers.</li><li>Build good and lasting relationships with customers.</li><li>&nbsp;</li><li><strong>Requirements:</strong></li><li>Experience of <strong>1 to 3 years</strong> in tele sales or telemarketing or related field.</li><li>Excellent communication, persuasion, and negotiation skills.</li><li>Good customer service and relationship-building skills.</li><li>&nbsp;</li></ul>

<p>Join a growing company specialized in Engineering Training &amp; Services, providing professional training programs and engineering services for engineers and professionals.</p><p>&nbsp;</p><p>Open Positions</p><p>&nbsp;</p><p>TeleSales Specialist</p><p>* 1–3 years of TeleSales experience</p><p>* Basic Salary: EGP 8,000 + Commission&nbsp;</p><p>&nbsp;What’s in it for you</p><p>✨ Unlimited Commission above target</p><p>&nbsp;Double Commission for overachievement</p><p>&nbsp;2 Weeks Paid Training</p><p>Semi-Annual Profit Share based on performance</p><p>&nbsp;</p><p>&nbsp;Job Details</p><p>&nbsp;</p><p>Location: Dokki, Giza</p><p>&nbsp;Working Hours: 11:00 AM – 7:00 PM</p><p>Working Setup: Saturday WFH | Sunday–Thursday On-site</p><p>Full-time</p><p>&nbsp;</p>

<p>Genesisvit Pharma is looking for Medical Telesales Representatives to join our team and support our growing customer base in the vitamins &amp; dietary supplements industry.<br><br>Requirements:<br>- Bachelor’s degree in Science, Pharmacy, or Nutrition.<br>- Previous telesales experience, preferably in dietary supplements.<br>- Good knowledge of vitamins &amp; dietary supplements.<br>- Strong communication, persuasion &amp; negotiation skills.<br>- Ability to follow up with customers and achieve sales targets.<br><br>Key Responsibilities:<br>- Contact customers through phone &amp; WhatsApp and present products and offers.<br>- Handle inquiries, objections, follow-ups, and close sales.<br>- Achieve monthly sales targets and KPIs.<br>- Maintain accurate customer records and follow up on orders.<br>- Build strong customer relationships and encourage repeat purchases.</p>

<p>Overview</p><p>We are looking to add ambitious and talented members to our sales team, as we believe the human element is the primary driver of our company's success. You will be responsible for building positive relationships with potential clients and expanding our customer base through professional communication over the phone, while actively contributing to achieving the company's sales goals.</p><p>Key Responsibilities and Duties</p><ul><li>Make outgoing phone calls to a database of potential clients to introduce the company's products/services.</li><li>Understand customer needs and provide appropriate solutions that meet their requirements.</li><li>Follow up with potential clients and convert inquiries into successful sales.</li><li>Update and document all call details and outcomes in the Customer Relationship Management (CRM) system.</li><li>Achieve set monthly and quarterly sales targets.</li><li>Submit periodic reports to management regarding sales performance and challenges encountered.</li></ul><p>Qualifications and Requirements</p><ul><li>Bachelor's degree from an accredited university.</li><li>Ability to work flexibly within a team to achieve common goals.</li><li>Great passion for the sales field and a desire for professional development.</li><li>Strong educational background and the ability to learn quickly.</li></ul><p>Required Skills</p><ul><li>Excellent communication skills and a high ability to persuade and negotiate.</li><li>Politeness in speech and active listening skills.</li><li>Ability to work under the pressure of deadlines and meet targets.</li><li>Proficiency in basic computer programs.</li><li>Patience, positivity, and the ability to deal with various customer personality types.</li></ul><p>Perks and Benefits</p><ul><li>Professional and creative work environment.</li><li>Rewarding bonus and commission system based on performance.</li><li>Opportunities for continuous training and professional development.</li><li>Clear career path and opportunities for advancement within the company.</li></ul>

<p><strong>English Customer Service Representative</strong></p><p>Location: Maadi Technology Park</p><p><strong>Requirements:</strong></p><ul><li>C1 English Level.</li><li>Graduates Only.</li><li>Minimum 1 year of Customer Service experience.</li><li>Ready to join on 24 Aug 2026.</li><li>Egyptian Nationals.</li></ul><p>Gross Salary: EGP 24,480</p><p><strong>Benefits:</strong></p><ul><li>Medical Insurance.</li><li>Social Insurance.</li><li>Transportation Provided.</li><li>Paid Training.</li><li>Career Growth Opportunities.</li><li>Rotational Shifts.</li></ul>

<p><br><strong>Job Title:</strong> Customer Service Representative (Call Center - Arabic)<br><br>&nbsp;</p><p><strong>Job Overview</strong><br>We are looking for a customer service representative to respond to customer inquiries in Arabic and provide excellent support via phone.</p><p><strong>Responsibilities</strong></p><ul><li>Receive customer calls and address their inquiries and complaints</li><li>Provide clear and accurate information about products and services</li><li>Resolve customer issues quickly and professionally or escalate them to the relevant department</li><li>Log call data and follow up on the system</li><li>Adhere to quality standards and required performance metrics</li></ul><p><strong>Requirements</strong></p><ul><li>Intermediate or university degree</li><li>Proficiency in the Arabic language (written and spoken) with a clear dialect</li><li>Good communication skills and a clear voice</li><li>Ability to handle pressure and deal with customers calmly</li><li>Basic computer knowledge and fast typing skills</li><li>Experience is not required (previous experience is preferred)</li><li>Willingness to work in shifts</li></ul><p>&nbsp;</p>

<p><strong>Overview of the company and job</strong></p><p>Pizza Campani restaurant is seeking call center staff</p><p>&nbsp;</p><p><strong>Main responsibilities and duties</strong></p><ul><li>Greeting and handling customer inquiries via phone, email, and chat according to established service standards.</li><li>Understanding customer needs and providing immediate solutions or escalating the issue to the appropriate departments with effective follow-up until the ticket is closed.</li><li>Recording and updating all interactions in the customer relationship management system accurately.</li><li>Professionally handling customer complaints and turning them into opportunities to improve service quality and increase satisfaction.</li><li>Adhering to key performance indicators such as first-contact resolution rate, average wait time, and customer satisfaction score.</li><li>Collaborating with sales, technical, and management teams to provide a seamless customer experience.</li><li>Contributing suggestions to improve workflows and providing periodic reports on trends and common issues.</li></ul><p>&nbsp;</p><p><strong>Qualifications and requirements</strong></p><ul><li>A university degree in related fields is preferred, preferably in communications, management, or social sciences.</li><li>Previous experience in a call center or customer service is a plus, but recent graduates are welcome.</li><li>Proficiency in Arabic fluently, with English proficiency mainly for quick reading and writing preferred.</li><li>Strong verbal and written communication skills, with the ability to handle complex inquiries calmly and professionally.</li><li>Analytical problem-solving skills and the ability to work in a team and handle work pressure positively.</li><li>Proficiency in using CRM software and basic messaging and Microsoft Office/Outlook tools.</li><li>Familiarity with customer service concepts and industry quality standards.</li></ul><p>&nbsp;</p><p><strong>Required skills</strong></p><ul><li>Effective communication and active listening skills.</li><li>Ability to manage time, organize tasks, and follow up accurately.</li><li>Flexibility to handle multiple situations and handle client complaints professionally.</li><li>Ability to work in a full-time shift-based team environment.</li></ul><p>&nbsp;</p><p><strong>Benefits</strong></p><ul><li>Competitive salary with incentives and monthly performance-based bonuses.</li><li>Opportunities for professional development and ongoing training and advancement within the company.</li><li>A supportive work environment and collaborative team culture with open communication.</li></ul><p>&nbsp;</p><p><strong>Job details</strong></p><p>Location: Giza, Egypt. Type: Full-time. Level: Senior employee. Qualification: University degree (Bachelor's).</p>

<p>Account Name: eDreams odigeo&nbsp;</p><p>LOB: Prime ( Retention)</p><p>&nbsp;</p><p>Requirements:</p><p>Spanish: B2 up to C1&nbsp;</p><p>English is not required except for foreigners (A2 up to B1)</p><p>Males and females&nbsp;</p><p>Grads only&nbsp;</p><p>Age limit: 45y&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>Conditions:&nbsp;</p><p>-inbound calls&nbsp;</p><p>-Work from site only&nbsp;</p><p>Location: Smart village- Alex Cairo desert roads.</p><p>-Rotational shifts ( 9 hour shift includes 1 hour break)</p><p>-Maximum shifts for girls ends at 9 pm&nbsp;</p><p>-Rotational 2 days off</p><p>&nbsp;</p><p>Salary:</p><p>-GROSS SALARY 32k&nbsp;</p><p>-Net with KPIs: 25000</p><p>&nbsp;</p><p>Benefits :</p><p>-Bonuses in Euros</p><p>-Profit share and extra bonuses on occasions&nbsp;</p><p>-Social and medical insurance.</p><p>-Transportation provided (pickup points)</p><p>&nbsp;</p>

Working within the Educational Group and Medical Center team. Benefits: A fixed basic salary starting from 10,000 EGP. Rewarding commissions and incentives (commission for every registration). Professional work environment and opportunities for advancement. Requirements: Work from the company headquarters in Nasr City. Age: 22 to 30 years old. Education: University degree (fresh graduates). Skills: Excellent communication and persuasion skills. Language and Computer: Basic knowledge of English and computer skills. We need more than 10 people for the opening of our medical center in Egypt. The work will be daily at the company headquarters in Nasr City (except for Friday, which is a weekly holiday). Candidates must be fresh graduates and available to work as clarified in the admission conditions. <p><strong>Additional details</strong></p><ul><li>Number of vacancies: 10</li><li>Shift system: Morning and evening</li></ul>

The company operates in the field of: Insulation materials, cement products, and contracting. Required tasks:<ul><li>Identify new sales opportunities through following up with potential customers, calls, and emails.</li><li>Monitor and understand customer needs and requirements.</li><li>Direct qualified opportunities to the appropriate sales managers for further development and closing sales procedures.</li><li>Close sales and achieve the required sales targets.</li><li>Maintain the customer database and records of potential customers.</li><li>Collaborate and participate with the team to build a strong network of relationships and complete sales transactions.</li><li>Present online demos and explain the features and benefits.</li></ul><p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>We are looking for an energetic, confident, and self-motivated Telesales &amp; Telemarketing Executive to join our education outreach team in a remote position.</b></p><p>The role involves communicating with schools, universities, counselors, administrators, and education professionals through phone calls, emails, and WhatsApp.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to schools, universities, and prospective partners.</li><li>Introduce education services, programs, events, and partnership opportunities.</li><li>Send professional follow-up emails and WhatsApp messages.</li><li>Follow up with interested contacts and potential clients.</li><li>Schedule meetings and presentations for the sales and management team.</li><li>Maintain accurate records of calls, conversations, and follow-ups in the CRM.</li><li>Ensure potential opportunities are followed up consistently.</li><li>Work toward daily, weekly, and monthly outreach targets.</li><li>Build professional relationships with school and university representatives.</li><li>Participate in online meetings, training sessions, and outreach campaigns when required.</li></ul><p><b>This is a remote position. Candidates must have a reliable internet connection, computer/laptop, headset, and a quiet professional environment for making calls.</b></p><p>Previous experience in telesales, telemarketing, call centers, customer service, sales, or lead generation is preferred but not mandatory.</p><p>Experience in the education sector is an advantage but is not required.</p><p><b>To complete your application, shortlisted/interested candidates will be asked to complete our online application form.</b></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Telesales, Telemarketing, Outbound Calling, Lead Generation, Customer Service, Sales, Appointment Setting, CRM, Email Communication, WhatsApp Communication, Follow-up Management, English Communication, Telephone Skills, Relationship Building, Time Management, Target-Oriented Sales, Remote Working</b></p></div>

<h2>Full Job Description</h2><h2>Job Title: Telesales Agent</h2><p><strong>Job Type:</strong> Full-time, Permanent</p><p><strong>Work Shifts:</strong> Night shifts (Australian time) — 7-hour shifts. Flexible options available: 5 days a week (4 days also available) with 7-hour or 6-hour shifts.</p><p><strong>Location:</strong> Remote, work from home</p><p><strong>Company:</strong> Optima Cleaners™</p><h2>Position Purpose</h2><p>Optima Cleaners™ is a franchise business serving residential and commercial clients across Australia. We provide a range of domestic cleaning services through our network of highly skilled franchisees. The main goal of this position is to convert the maximum number of incoming enquiries into bookings.</p><h2>Key Performance Indicators</h2><ul><li>Conversion Rate</li><li>Up-sell Rate</li><li>Revenue</li></ul><h2>Main Duties/Responsibilities</h2><ul><li>Obtain client information by answering phone calls and verifying details.</li><li>Follow the daily checklist and adhere to the Minimum Quality Standards (10 must-dos).</li><li>Determine client eligibility by comparing provided information to requirements.</li><li>Establish policies by entering client information and confirming pricing.</li><li>Inform clients about procedures, answer questions, and provide necessary information.</li><li>Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.</li><li>Update job knowledge by studying new product descriptions and participating in educational opportunities.</li><li>Accomplish sales and organizational missions by achieving related results as needed.</li></ul><h2>Experience</h2><p>Candidates with a sales background will be prioritized, though it is not a mandatory requirement.</p><h2>Requirements</h2><ul><li>Fluency in English.</li><li>Own computer.</li><li>Internet connection (minimum 100Mbps).</li><li>Availability to work night shifts.</li></ul><h2>Skills</h2><ul><li>Friendly and kind demeanor.</li><li>Above-average or advanced English listening skills.</li><li>Confidence.</li><li>Resilience and persistence.</li><li>Negotiation skills.</li><li>Ability to work independently and as part of a team.</li><li>Results-oriented.</li></ul><h2>Compensation</h2><p>We offer a competitive base salary of <strong>22,000 EGP per month</strong>, with the opportunity to earn up to <strong>70,000 EGP through commission incentives</strong>.</p><p><strong>Expected Start Date:</strong> Immediate</p><p><strong>Job Type:</strong> Full-time</p>

<h2>Customer Service Representative</h2><p>Hiring – English Voice (Call Center), and sales if you want.</p><h2>Job Details</h2><ul><li><strong>Net package:</strong> 20,000+ EGP</li><li><strong>Quarterly bonuses:</strong> €195 performance + $250 sales</li><li><strong>Transportation:</strong> Provided</li><li><strong>Schedule:</strong> Rotational flexible night shifts</li><li><strong>Location:</strong> Cairo</li><li><strong>Work location:</strong> In person</li><li><strong>Pay:</strong> E£20,000.00 – E£35,000.00 per month</li></ul><h2>Requirements</h2><ul><li>English (B1+)</li><li>Comfortable on voice calls</li><li>Experience is a plus (freshers welcome)</li><li>Availability in some accounts to work remotely after three months</li></ul><h2>Application Question</h2><ul><li>Phone number for WhatsApp (only one)</li></ul>

<h2>Customer Service Representative</h2><p>Tabby – Full-time – On-site</p><p>No experience? No problem! Fresh graduates and gap year students are welcome. Your trainers and seniors will guide you through it all; all you need is the willingness to learn and grow.</p><h3>About the Company</h3><p>Tabby is a financial technology company that helps millions of people in the Middle East stay in control of their spending and make the most of their money. Over 40,000 global brands and small businesses, including Amazon, SHEIN, Adidas, and IKEA, use Tabby's technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Headquartered in Riyadh, Tabby serves Saudi Arabia, the UAE, and Kuwait.</p><h3>Role Description</h3><p>This is a full-time, on-site role for a Customer Service Representative. The role involves handling customer inquiries, resolving complaints, ensuring customer satisfaction, and providing an exceptional customer experience. Daily tasks may include responding to phone calls and emails, managing customer accounts, and collaborating with other departments to address customer needs.</p><h3>Qualifications</h3><ul><li>Excellent communication and interpersonal skills</li><li>Ability to handle difficult situations with professionalism and patience</li><li>Proficiency in both written and spoken English and Arabic</li><li>Graduates only</li><li>Military certificate required for males</li><li>Bachelor's degree (required)</li><li>English (required)</li></ul>

<p><strong>Full job description</strong></p><h3>No Experience? No Problem!</h3><p>We welcome <strong>fresh graduates</strong> and <strong>gap year students</strong>. Our trainers and senior team members will guide you every step of the way—all you need is a willingness to learn and grow.</p><h3>Company Description</h3><p>Tabby is a leading financial technology company that helps millions of people across the Middle East stay in control of their spending and make the most of their money. More than <strong>40,000</strong> global brands and businesses—including <strong>Amazon, SHEIN, Adidas, and IKEA</strong>—use Tabby's technology to accelerate growth and build customer loyalty through flexible payment solutions available online and in-store.</p><p>Headquartered in <strong>Riyadh</strong>, Tabby serves customers across <strong>Saudi Arabia, the UAE, and Kuwait</strong>.</p><h3>Role Description</h3><p>This is a <strong>full-time, on-site</strong> role for a <strong>Customer Service Representative</strong> based in <strong>Cairo, Egypt</strong>.</p><h3>Key Responsibilities</h3><ul><li>Handle customer inquiries through various communication channels.</li><li>Resolve customer complaints professionally and efficiently.</li><li>Ensure a high level of customer satisfaction.</li><li>Deliver an exceptional customer experience.</li><li>Respond to customer phone calls and emails.</li><li>Manage customer accounts and related requests.</li><li>Collaborate with internal departments to address customer needs.</li></ul><h3>Qualifications</h3><ul><li>Excellent communication and interpersonal skills.</li><li>Ability to handle challenging situations with professionalism and patience.</li><li>Proficiency in both written and spoken <strong>English</strong> and <strong>Arabic</strong>.</li><li>Graduates only.</li><li>Military service certificate required for male applicants.</li><li>Must be a resident of <strong>Cairo</strong> or <strong>Giza</strong>.</li></ul><h3>Salary</h3><ul><li><strong>Up to E£42,600 per month.</strong></li></ul><h3>Education</h3><ul><li>Bachelor's degree (Required).</li></ul><h3>Language</h3><ul><li>English (Required).</li></ul><h3>Location</h3><ul><li>Cairo, Egypt (Required).</li></ul>

<h2>Customer Service Representative</h2><p>Intelcia – Altice Account – Sheikh Zayed, Egypt</p><h3>Job Description</h3><p>Intelcia is hiring Customer Service Representatives for the Altice account. The role involves answering customer queries via chat and voice calls.</p><h3>Benefits</h3><ul><li>Transportation allowance: EGP 4,000</li><li>$100 for KPIs</li><li>Additional sales incentives</li><li>Paid training</li><li>Transportation provided, with many pickup points</li><li>Social and medical insurance</li></ul><h3>Working Conditions</h3><ul><li>Work from the office at Ivory Business Park, Sheikh Zayed</li><li>Rotational shifts, 24/7</li><li>5 working days, 2 days off (shifts and days off can be swapped with coworkers)</li><li>9 working hours, including a 1-hour break</li></ul><h3>Requirements</h3><ul><li>English level B1 or above</li><li>Graduates and dropouts are welcome to apply</li></ul>

<p><strong>Full job description</strong></p><h3>Job Overview</h3><p>We are looking for a proactive and customer-focused <strong>Customer Service Executive</strong> to join our team. The ideal candidate will handle customer inquiries through phone calls and chat, provide excellent customer support, and assist customers with payment-related issues, including transactions through <strong>Tabby</strong> and <strong>Tamara</strong>.</p><h3>Key Responsibilities</h3><ul><li>Handle customer inquiries via phone calls, live chat, email, and WhatsApp.</li><li>Provide prompt and professional support to customers in Arabic and English.</li><li>Resolve customer complaints and ensure a positive customer experience.</li><li>Assist customers with payment gateway issues, including Tabby and Tamara transactions.</li><li>Investigate failed, pending, or declined payments and coordinate with internal teams when required.</li><li>Follow up with customers until issues are fully resolved.</li><li>Maintain accurate records of customer interactions and resolutions.</li><li>Escalate complex issues to the appropriate department.</li><li>Meet customer service quality standards and response time targets.</li></ul><h3>Requirements</h3><ul><li>1–2 years of experience in customer service or customer support.</li><li>Fluent in Arabic and English (spoken and written) is mandatory.</li><li>Excellent verbal and written communication skills.</li><li>Experience handling customer calls, live chat, email, and WhatsApp support.</li><li>Familiarity with payment gateways such as Tabby and Tamara is an advantage.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Good computer skills and experience with CRM or customer support systems is preferred.</li></ul><h3>Preferred Skills</h3><ul><li>Experience in e-commerce or online retail.</li><li>Knowledge of payment reconciliation and order management.</li><li>Ability to remain calm and professional while handling customer concerns.</li></ul><h3>What We Offer</h3><ul><li><strong>Salary:</strong> USD 200 per month.</li><li>Career growth opportunities.</li><li>Friendly and supportive work environment.</li><li>Training on company systems and processes.</li></ul><p>If you are fluent in Arabic and English, enjoy helping customers, and have a passion for solving problems efficiently, we'd love to hear from you.</p><p><strong>Pay:</strong> E£10,099.00 per month</p><p><strong>Work Location:</strong> Remote</p>