Video editor Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the role<p>Thndr is building the best phone support team of any fintech in the region, and this is a founding seat on it. Phone support here is not a call-center chair. It is where we handle our hardest cases in person, keep our best users close, and turn support into a reason people choose Thndr and stay. You will do both sides of that: solve tough problems on inbound calls, and reach out to users proactively.</p><br><strong>What You'll Do</strong><ul><li><p>Handle inbound call tickets, owning the tough, sensitive, and high-stakes cases from start to finish, and resolving them on the call wherever possible.</p><br></li><li><p>Run proactive outreach that keeps users engaged and builds the relationship, for example:</p><br></li></ul><ul><li><p>Calling users who show signs of leaving to understand why and bring them back.</p><br></li><li><p>Checking in with new users after onboarding to clear up early friction before it becomes a problem.</p><br></li><li><p>Reaching out to inactive or dormant users to re-engage them.</p><br></li><li><p>Following up on failed deposits, stuck withdrawals, or abandoned setups to help the user finish what they started.</p><br></li><li><p>Guiding high-value users, like Fortune and Trader, through features they have not used yet.</p><br></li></ul><ul><li><p>Treat every call as a chance to build trust and grow the relationship, not just close a ticket.</p><br></li><li><p>Share what you hear from users with the wider CX team so we keep fixing the root causes, not just the symptoms.</p><br></li><li><p>Represent Thndr on the phone with clarity, calm, and genuine care, especially when the user is frustrated.</p><br></li></ul><strong>What You’ll Need</strong><ul><li><p>2+ years in phone support, ideally at a bank, financial institution, or telecom.</p><br></li><li><p>A strong track record handling difficult customer situations, staying composed and solving the problem under pressure.</p><br></li><li><p>Sales experience, since proactive outreach is a core part of this role, including spotting churn risk and giving users a real reason to stay.</p><br></li><li><p>Excellent spoken communication in Arabic and English, clear, warm, and confident on a call.</p><br></li><li><p>An ownership mindset. You chase the answer, follow through, and do not pass the problem along.</p><br></li></ul>Nice to have<ul><li><p>A background in finance or investing, or a real interest in markets.</p><br></li><li><p>You invest with Thndr yourself. Not a requirement, but a big plus, since the best support comes from people who actually use the product.</p><br></li></ul>Why this role matters<p>We are treating support as an acquisition and retention engine, not a cost center. The people in this role shape how thousands of users experience Thndr at the moments that matter most. If you want to build something new, own hard problems, and be part of the strongest phone team in regional fintech, this is the seat.</p><br><strong>Who Are We?</strong><p><strong>Thndr</strong> was founded on a <strong>bold dream</strong> to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products.</p><br><p>History has shown that investing is the single greatest way to build long-term wealth, but before <strong>Thndr</strong>, only a very small percentage of people had access to it due to:</p><br><ul><li><p>High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.</p><br></li><li><p>Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population.</p><br></li><li><p>Fragmented offering — Investment products were not gathered in a single, intuitive outlet.</p><br></li></ul><p>We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:</p><br><ul><li><p><strong>5.5 million</strong> app downloads</p><br></li><li><p><strong>EGP 1B+ average daily traded value</strong> across 2025</p><br></li><li><p><strong>#1 digital investing platform</strong> in Egypt for the <strong>third consecutive year</strong></p><br></li><li><p><strong>76% of users are first-time investors</strong></p><br></li><li><p><strong>40%</strong> of our users come from outside of capital cities and have previously had limited access to financial institutions</p><br></li></ul><p>Building on the success of our core platform, we are continuing to change culture and break down barriers by launching <strong>Rumble</strong>, the subscription-based investment recommendations platform.</p><br><p><strong>Rumble</strong> was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.</p><br><p>Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.</p><br><p>At <strong>Thndr</strong>, we're looking for people driven by our mission to help us democratize investing across the MENA region.</p><br> </div>

<p>Role Overview We re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution. Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate, practical and facilitator-ready. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. Excellent written English and Arabic , with strong editing, formatting, and content structuring skills. At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&amp;D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design . Ramp-Up Expectations We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like: Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs. Month 2 3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end from brief to delivery and become the go-to for anything instructional design in agent education. Success in this role will be measured by: Training effectively prepares agents for new products, processes, and launches. Learning is clear, practical, engaging, and easy to apply on the job. Strong learner feedback and knowledge/assessment results. Learning gaps, confusion, and rework are reduced. Content is quickly and effectively adapted based on product changes, performance data, and feedback.</p><p><strong>Desired Candidate Profile</strong></p><p>At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&amp;D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design .</p><p>Preferred Qualifications 3+ years overall in L&amp;D, CX enablement, or content design (minimum 2 years in instructional design). Bonus if you ve worked in CX, product, or tech startups . Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Thndr</strong><p>Thndr is on a mission to make investing simple and accessible for everyone across the Middle East and North Africa. Since launching in 2019 and going through Y Combinator shortly after, we have grown into Egypt's number one investing app, with millions of people putting their money to work in stocks, gold, mutual funds, and more, many of them investing for the very first time.</p><br><p>We are licensed by Egypt's Financial Regulatory Authority and are a member of the Egyptian Exchange. In 2024 we expanded into the UAE under an ADGM license, and in 2025 we became the first remote retail trading member of the Abu Dhabi Securities Exchange. That same year, the World Economic Forum named us a Technology Pioneer, the only Egyptian company alongside Apple, Google, Dropbox, and others. In 2026, The Financial Times named us the fastest growing company in Africa. We are backed by investors including Tiger Global, Prosus Ventures, BECO Capital, and Y Combinator, and we are only getting started.</p><br><strong>The team you would join</strong><p>Today, roughly 40% of all transactions on the Egyptian Exchange flow through Thndr. Behind almost everything a user sees or relies on is market data, and the Feed team owns it. Live and delayed prices, statistics, charts, and asset data across every market we operate in all flow through systems we build and run.</p><br><p>We ingest data from different providers, sometimes multiple per market, and expose it to the rest of Thndr through a single, unified feed. Nearly everything downstream depends on it: the live prices users watch, the alerts we fire when something moves, and the limit orders that execute off the numbers we serve. Our users range from first-time investors making a decision about where to put their money, to technical traders who need immediate, actionable insights. Every millisecond matters. When a price arrives late or wrong, it is not a cosmetic bug, it is real money for real people acting on information that has to arrive on time, every time.</p><br><p>On top of that, we are building for scale, and one that is genuinely hard: a feed engineered to handle 100,000+ assets and hundreds of thousands of price updates a second, without dropping a beat.</p><br><p>This is a sensitive system, and a foundational one. Providers fail, connections drop, and infrastructure gives out mid-session, and none of that is an excuse to stop serving users. Much of the hard part is staying correct and available when something upstream breaks: failing over in the middle of an open market, absorbing a provider outage, and keeping the feed flowing when the pieces underneath it do not. You would be working alongside some of our strongest engineers on problems that are unusually hard and unusually consequential, owning systems the rest of the platform quietly depends on.</p><br><strong>What You'll Do</strong><ul><li><p>Design, build, and operate the feed services that serve market data across Egypt, UAE, US, and soon KSA, processing large volumes of data and events with very low latency and high reliability.</p><br></li><li><p>Keep the feed available and correct when things break, owning the SLOs and overall health of your services, with strong observability, sensible on-call, and graceful failover when a provider drops or infrastructure gives out mid-market.</p><br></li><li><p>Understand the different databases and data models we use, Redis, ClickHouse, and Postgres, how each behaves, and when to reach for which.</p><br></li><li><p>Own the infrastructure the feed runs on. Understand how data reaches us from each provider, and build in redundancy where it matters so a single upstream failure never takes us down.</p><br></li><li><p>Identify technical debt and reliability risks in your area and steadily improve the systems you own.</p><br></li><li><p>Raise the bar on quality and operational discipline, and support the engineers around you through code and design reviews and pairing.</p><br></li></ul><strong>What You'll Need</strong><ul><li><p>A strong track record of designing, shipping, and operating reliable backend systems in production, used by large numbers of people.</p><br></li><li><p>Real depth in distributed systems, and a clear understanding of what it takes to keep them fast and correct under load and under failure.</p><br></li><li><p>Comfort owning systems end to end, from design through production and on-call. You care not just about writing the code, but about how it behaves when a provider drops or a node fails.</p><br></li><li><p>A feel for performance, and the instinct to treat latency and throughput as first-class concerns rather than afterthoughts.</p><br></li><li><p>Familiarity with our stack, or the confidence to get there quickly: Python, C#, .NET Core, Golang, PostgreSQL, RabbitMQ, Redis, and ClickHouse.</p><br></li><li><p>A high bar for correctness and operational discipline. You understand what it means to run a system where a mistake has real consequences for real people.</p><br></li><li><p>A clear, candid communicator who can hold their own with other engineers and work closely with the teams that build on what you provide.</p><br></li></ul><strong>Nice to have</strong><ul><li><p>Experience building systems optimized for real-time performance, where latency and throughput are on the line.</p><br></li><li><p>Experience with ClickHouse or similar OLAP databases, and the query and schema patterns that get the most out of them.</p><br></li><li><p>Experience in fintech, brokerage, trading, or another regulated, high-stakes domain where correctness and timing matter.</p><br></li><li><p>Experience operating hybrid infrastructure. Ours runs on-prem in Egypt and on AWS in the UAE.</p><br></li></ul><strong>Why this role</strong><p>The feed sits underneath almost everything Thndr does. Every price a user watches, every alert we send, and every order that fires does so because the feed delivered the right number at the right moment. It is some of the most performance-critical engineering in the company, the kind of work where being fast and being correct are the same problem, and it matters to millions of people.</p><br><p>If building systems that have to be fast, correct, and trusted without exception sounds like your kind of challenge, and if doing it at real scale across multiple markets excites you, we would love to hear from you.</p><br><strong>Who Are We?</strong><p>Thndr was founded on a bold dream to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products.</p><br><p>History has shown that investing is the single greatest way to build long-term wealth, but before Thndr, only a very small percentage of people had access to it due to:</p><br><ul><li><p>High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.</p><br></li><li><p>Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population.</p><br></li><li><p>Fragmented offering — Investment products were not gathered in a single, intuitive outlet.</p><br></li></ul><p>We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:</p><br><ul><li><p><strong>5.5 million</strong> app downloads</p><br></li><li><p><strong>EGP 1B+ average daily traded value</strong> across 2025</p><br></li><li><p><strong>#1 digital investing platform</strong> in Egypt for the <strong>third consecutive year</strong></p><br></li><li><p><strong>76% of users are first-time investors</strong></p><br></li><li><p><strong>40%</strong> of our users come from outside of capital cities and have previously had limited access to financial institutions</p><br></li></ul><p>Building on the success of our core platform, we are continuing to change culture and break down barriers by launching Rumble, the subscription-based investment recommendations platform.</p><br><p><strong>Rumble </strong>was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.</p><br><p>Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.</p><br><p>At <strong>Thndr</strong>, we're looking for people driven by our mission to help us democratize investing across the MENA region.</p><br> </div>