Technical Analysts Jobs - Cairo Egypt

<p>Are you a driven professional with a passion for technology and a knack for building strong client relationships? We are seeking an exceptional <strong>Technical Sales Specialist</strong> to join our dynamic team in <strong>Cairo, Egypt</strong>. This is an incredible <strong>On-site</strong> opportunity for someone who thrives on providing top-tier customer service while expertly guiding clients through technical solutions.</p><p><strong>Overview:</strong> As a Technical Sales Specialist, you will be at the forefront of our customer engagement, bridging the gap between cutting-edge technology and our valued clients. You will play a pivotal role in understanding customer needs, showcasing innovative solutions, and driving sales growth in a fast-paced and exciting environment.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Cultivate and strengthen customer relationships</strong> by providing exceptional technical sales support and service.</li><li><strong>Identify and understand customer pain points</strong> and technical requirements to propose tailored solutions.</li><li><strong>Present and demonstrate technical products/services</strong> effectively to potential and existing clients.</li><li><strong>Manage the full sales cycle</strong> from initial contact to closing, ensuring customer satisfaction.</li><li><strong>Collaborate closely with internal teams</strong> to ensure seamless product delivery and support.</li><li><strong>Stay up-to-date with industry trends</strong> and product advancements to maintain a competitive edge.</li><li><strong>Achieve and exceed sales targets</strong> and contribute to the overall success of the sales department.</li></ul><p><strong>Skills &amp; Technologies:</strong> This role demands a blend of strong technical acumen and exceptional interpersonal skills. You'll be leveraging your expertise in <strong>Technical Sales</strong>, <strong>Customer Service</strong>, and <strong>Sales Management</strong> daily to empower our clients.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As a Technical Sales Specialist, you'll have ample opportunities to expand your technical knowledge, refine your sales strategies, and advance your career within our growing organization. We believe in nurturing talent and providing clear pathways for advancement.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values innovation, dedication, and client success. We foster an environment where your contributions are recognized, and your professional growth is encouraged. We're passionate about what we do and we celebrate our achievements together!</p><p><strong>Impact:</strong> Your work will directly contribute to our company's growth and reputation. You will be instrumental in expanding our client base, ensuring customer loyalty, and driving the adoption of our technical solutions across the market. Be a key player in our success story!</p>

Company Description Nile ICT Systems, founded in 2012, is a leading provider of telecommunication and information technology solutions with a strong focus on complex system integration. The company delivers end-to-end solutions across light current, smart cities, FTTH, contact centers, unified communications, network design, and advanced security, as well as disaster recovery and business continuity. Nile ICT also offers ICT consultancy, outsourcing, and specialized training in telecoms and IT, supporting business support systems, provisioning, radio planning, and core and transport network design. The company is a certified partner of global leaders such as Ericsson, Calix Inc., and Cisco Networks, and holds certifications in CCTV, Fire Alarm, Access control, and air-blown fiber design Micro Ducts. Applicants join a technically advanced, certification-driven environment with diverse projects across the ICT and telecom domains. Role Description The Senior Sales Engineer is a full-time, on-site role based in Qesm El Maadi. This role combines technical expertise with commercial acumen to design and present integrated ICT and telecom solutions that align with client needs and Nile ICT’s offerings. The Senior Sales Engineer collaborates closely with sales teams to qualify opportunities, lead technical discovery sessions, prepare proposals and solution designs, and deliver product demonstrations and presentations to prospective and existing clients. Day-to-day responsibilities include responding to RFPs and RFQs, preparing technical documentation and cost estimates, supporting solution implementation handovers, and providing pre-sales and escalation-level technical support. The role also involves maintaining strong customer relationships, gathering feedback from clients and partners, and working with internal teams to improve solution offerings and ensure successful project outcomes. Qualifications Strong sales engineering and solution design skills, with experience translating complex ICT and telecom requirements into integrated technical and commercial proposals. Hands-on technical support and troubleshooting abilities, ideally across networking, security, unified communications, and system integration environments. Effective communication and presentation skills, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Proven background in sales and customer service, with experience managing client relationships, handling objections, and supporting long-term account growth. Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field; advanced certifications in networking, security, or vendor technologies are an advantage. Experience working with telecom and ICT solutions such a Light Current, LAN/WAN, FTTx, unified communications, IP network security, and disaster recovery is highly beneficial. Demonstrated ability to work cross-functionally with sales, technical, and project teams, and to manage multiple opportunities and deadlines simultaneously. Strong analytical and problem-solving skills, with attention to detail and a focus on quality, customer satisfaction,

Company Description Nile ICT Systems, founded in 2012, is a leading provider of telecommunication and information technology solutions with a strong focus on complex system integration. The company delivers end-to-end solutions across smart cities, contact centers, unified communications, network design, and advanced security, as well as disaster recovery and business continuity. Nile ICT also offers ICT consultancy, outsourcing, and specialized training in telecoms and IT, supporting business support systems, provisioning, radio planning, and core and transport network design. The company is a certified partner of global leaders such as Ericsson, Calix Inc., and Wedge Networks, and holds certifications in CRM, billing, prepaid system integration, Java development, and air-blown fiber design. Applicants join a technically advanced, certification-driven environment with diverse projects across the ICT and telecom domains.<br>Role Description The Senior Sales Engineer is a full-time, on-site role based in Qesm El Maadi. This role combines technical expertise with commercial acumen to design and present integrated ICT and telecom solutions that align with client needs and Nile ICT’s offerings. The Senior Sales Engineer collaborates closely with sales teams to qualify opportunities, lead technical discovery sessions, prepare proposals and solution designs, and deliver product demonstrations and presentations to prospective and existing clients. Day-to-day responsibilities include responding to RFPs and RFQs, preparing technical documentation and cost estimates, supporting solution implementation handovers, and providing pre-sales and escalation-level technical support. The role also involves maintaining strong customer relationships, gathering feedback from clients and partners, and working with internal teams to improve solution offerings and ensure successful project outcomes.<br>Qualifications<br> Strong sales engineering and solution design skills, with experience translating complex ICT and telecom requirements into integrated technical and commercial proposals. Hands-on technical support and troubleshooting abilities, ideally across networking, security, unified communications, and system integration environments. Effective communication and presentation skills, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders. Proven background in sales and customer service, with experience managing client relationships, handling objections, and supporting long-term account growth. Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field; advanced certifications in networking, security, or vendor technologies are an advantage. Experience working with telecom and ICT solutions such as LAN/WAN, FTTx, unified communications, IP network security, and disaster recovery is highly beneficial. Demonstrated ability to work cross-functionally with sales, technical, and project teams, and to manage multiple opportunities and deadlines simultaneously. Strong analytical and problem-solving skills, with attention to detail and a focus on quality, customer satisfaction,

Job Summary The Technical Sales Engineer is responsible for developing business opportunities and providing technical and commercial support for electrical products and solutions, including electric motors, generators, transformers, variable frequency drives (VFDs), soft starters, and related equipment. The role focuses on serving clients in the oil & gas, petrochemical, power, and industrial sectors by identifying customer needs, preparing technical proposals, and securing profitable sales. Key Responsibilities Develop and maintain strong relationships with clients in the oil & gas, petrochemical, power generation, and industrial sectors. Identify new business opportunities and generate sales leads through customer visits, networking, and market research. Promote and sell electrical equipment including:Low, Medium, and High Voltage Electric Motors AC/DC Motors Synchronous Motors Generators Transformers Variable Frequency Drives (VFDs) Soft Starters Electrical Control Panels Power Quality and Energy Management Solutions Analyze customer requirements and recommend appropriate technical solutions. Prepare technical and commercial quotations, proposals, and tender documentation. Review customer specifications, datasheets, and RFQs to ensure compliance with project requirements. Coordinate with engineering, procurement, and suppliers to deliver technically compliant solutions. Negotiate commercial terms and close sales contracts. Follow up on quotations, purchase orders, deliveries, and project execution. Provide pre-sales technical support and conduct product presentations. Attend site visits, technical meetings, and project kick-off meetings. Monitor market trends, competitor activities, and emerging technologies. Maintain accurate sales forecasts and customer records using CRM systems. Ensure high levels of customer satisfaction and after-sales support. Qualifications Bachelor's degree in Electrical Engineering or a related field.3–7 years of technical sales experience in electrical equipment, preferably within the oil & gas or industrial sectors. Strong knowledge of rotating equipment, electric motors, generators, drives, transformers, and industrial electrical systems. Experience with EPC contractors, OEMs, and industrial end users is preferred. Familiarity with international standards such as IEC, IEEE, API, and NEMA is an advantage. Excellent communication, presentation, and negotiation skills. Ability to read electrical drawings, technical specifications, and datasheets. Proficiency in Microsoft Office and CRM software. Valid driver's license and willingness to travel for customer visits. Preferred Skills Technical proposal preparation Tendering and bid management Key account management Solution selling Project coordination Commercial negotiation Problem-solving and analytical thinking Time management Customer relationship management Team collaboration Key Performance Indicators (KPIs) Sales revenue and gross margin achievement Number of new customers acquired Quotation-to-order conversion rate Customer satisfaction and retention Tender win ratio Sales pipeline growth On-time submission of proposals and quotations Industries Served Oil & Gas Petrochemical Power Generation Water & Wastewater Mining Cement Steel Marine Manufacturing Utilities

<div> <div> <div><br></div></div><div><div> </div> </div> <div> <div> Job Summary <br></div> <div> <p>The <strong>Technical Delivery Zendesk Development &amp; Integrations</strong> role is a programmer-focused position responsible for designing, building, and maintaining <strong>Zendesk applications, API integrations, and advanced platform configurations</strong>. This role develops scalable technical solutions that connect Zendesk with <strong>internal systems, third-party platforms, and client environments</strong> while ensuring secure, reliable, and high-performing implementations.</p> <p>The position works closely with <strong>Digital Services Delivery, IT, Product, and client stakeholders</strong> to translate business and operational requirements into technical solutions using <strong>Zendesk APIs, SDKs, middleware/iPaaS platforms, webhooks, and automation frameworks</strong>. The role also supports ongoing optimization, troubleshooting, and enhancement of Zendesk environments and connected systems.</p> <p>As a trusted technical partner, you will work closely with clients and internal teams to transform <strong>business and technical requirements</strong> into scalable Zendesk solutions, supporting <strong>integration design, development, deployment, and ongoing operational stability</strong>.</p> </div> </div> <div> <div> Duties and Responsibilities <br></div> <div> <p> <strong>Your key responsibilities will include: </strong> </p> <ul> <li>Own the technical development and configuration of Zendesk integrations and advanced platform solutions, focusing on custom apps, APIs, middleware/iPaaS data flows, webhooks, and authentication.</li> <li>Design, develop, and maintain custom Zendesk applications, integrations, and automation solutions using Zendesk APIs, SDKs, and related technologies.</li> <li>Build and support integrations between Zendesk and internal/external platforms including CRM, WFM, telephony, reporting, AI, and back-office systems.</li> <li>Configure and optimize Zendesk environments including routing logic, triggers, automations, custom objects, workflows, permissions, and integration dependencies.</li> <li>Translate functional requirements into technical designs including integration specifications, API mappings, authentication models, error handling, and scalable solution architectures.</li> <li>Develop and maintain middleware/iPaaS integrations, data transformation logic, and secure API communication flows.</li> <li>Participate in technical workshops and client discussions focused on integrations, development strategy, architecture alignment, and platform capabilities.</li> <li>Troubleshoot and resolve complex technical and integration issues, performing root-cause analysis and implementing long-term corrective solutions.</li> <li>Support deployment activities, production readiness, monitoring approaches, operational handovers, and technical documentation for developed solutions.</li> <li>Collaborate closely with Professional Services Delivery, Solutions, Account Management, and IT teams to ensure successful project execution and platform stability.</li> <li>Continuously identify opportunities to improve automation, scalability, performance, and developer best practices within Zendesk ecosystems.</li> </ul> <p> <strong>Why You ll Love This Role:</strong> </p> <p> Be at the forefront of CX transformation, working with leading CXM technical delivery<br> Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment<br> Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results<br> Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills<br> Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills</p> </div> </div> <div> <div> Experience</div></div><div><div> </div> </div> </div>

<ul><li><p>Manage and lead a team of technical support representatives</p></li><li><p>Ensure technicians receive timely and effective support for their technical issues</p></li><li><p>Monitor and maintain a high level of customer satisfaction</p></li><li><p>Develop ways to improve customer support processes</p></li><li><p>Train new team members on technical products tools and company procedures</p></li><li><p>Assist the team in resolving complex technical issues</p></li><li><p>Stay updated on company products and services</p></li><li><p>Collaborate with other departments including Customer Care Quality Technical and Operations teams</p></li><li><p>Prepare detailed reports for management on team performance</p></li><li><p>Identify trends in support requests and suggest improvements to reduce repeated issues</p></li><li><p>Enhance overall support quality and operational efficiency</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree in <strong>Engineering</strong> or a related technical field.</p></li><li><p><strong>Experience:</strong> <strong>5 to 10 years</strong> of proven experience in the <strong>Home Appliances</strong> industry, with a strong preference for expertise in <strong>Cooling systems</strong>.</p></li><li><p><strong>Technical Skills:</strong> Proficiency in Microsoft Office Suite (Advanced level preferred).</p></li><li><p>Familiarity with industry-standard engineering or ERP software.</p></li><li><p><strong>Languages:</strong> Professional fluency in <strong>English</strong> (Written and Spoken).</p></li></ul><p><strong>Core Competencies:</strong></p><ul><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Proven ability in <strong>Problem-Solving</strong> and technical troubleshooting.</p></li><li><p>Strong leadership and <strong>Team Building</strong> capabilities to drive collaborative success.</p></li></ul><p></p>

At STM Investments, we are looking for a Development Engineer to join our team and support the planning and execution of our real estate development projects. In this role, you will contribute to the technical evaluation, planning, and follow-up of projects from concept to handover, ensuring alignment with the company’s development strategy, timelines, cost parameters, and regulatory requirements. You will work closely with consultants, design teams, and internal stakeholders to ensure technical integrity, value engineering, and smooth project development. Key Responsibilities:Review concept designs, master plans, and detailed drawings to ensure alignment with development objectives and market positioning. Coordinate with architects, consultants, and technical teams to ensure design optimization and compliance with regulatory requirements. Contribute to technical feasibility studies, including infrastructure requirements, construction methodologies, and cost implications. Assist in preparing project development briefs, scope definitions, and technical documentation. Monitor project timelines and development milestones to ensure adherence to approved schedules. Participate in value engineering exercises to optimize cost, quality, and constructability. Coordinate with Commercial, Sales, Finance, and Legal teams to ensure alignment between technical deliverables and business objectives. Support authority submissions, approvals, and compliance documentation processes. Provide periodic progress reports highlighting risks, delays, and mitigation plans.<br>Job Requirements Requirements:Bachelor’s degree in Architecture (AUC or GUC graduates are preferred)0–5 years of experience in real estate development, engineering consultancy, or construction within reputable developers Real estate programs or internships within real estate companies are a plus Strong understanding of real estate development cycles and project phases Knowledge of the regulatory process in Egypt is an advantage Proficiency in Auto CAD, project planning tools, technical reporting, and AI tools Strong analytical and coordination skills Ability to manage multiple tasks in a fast-paced development environment

<p>We are looking for an experienced <strong>Senior IT Operations Engineer</strong> to join our IT team and take a leading role in managing day-to-day IT operations and infrastructure activities.</p><p>The role combines strong technical expertise with team leadership responsibilities. The successful candidate will help coordinate the team’s workload, provide technical guidance, resolve complex operational issues, and ensure the stability, performance, and security of IT services.</p><p>The ideal candidate is a hands-on technical professional with strong leadership and communication skills, capable of taking ownership, supporting team members, and ensuring that IT operations are delivered efficiently and reliably.</p><h3>Key Responsibilities</h3><p><strong>IT Operations &amp; Service Management</strong></p><ul><li><p>Ensure reliable day-to-day IT service delivery in line with business requirements and agreed SLAs.</p></li><li><p>Monitor IT operations and proactively identify and resolve technical issues.</p></li><li><p>Act as a senior escalation point for complex infrastructure and operational incidents.</p></li><li><p>Follow up on incidents and ensure timely resolution and proper documentation.</p></li></ul><p><strong>Team Leadership &amp; Coordination</strong></p><ul><li><p>Provide technical guidance and support to IT Operations team members.</p></li><li><p>Coordinate daily tasks and priorities within the team.</p></li><li><p>Follow up on assigned tasks and ensure timely completion.</p></li><li><p>Mentor junior and mid-level team members and support their technical development.</p></li><li><p>Encourage knowledge sharing and effective collaboration within the team.</p></li></ul><p><strong>Infrastructure Operations</strong></p><ul><li><p>Manage and oversee IT infrastructure environments including:</p><ul><li><p>VMware virtualization</p></li><li><p>Microsoft Exchange</p></li><li><p>Windows/Linux environments</p></li><li><p>Network and security infrastructure</p></li></ul></li><li><p>Ensure infrastructure availability, performance, scalability, and reliability.</p></li><li><p>Participate in infrastructure upgrades, implementations, and improvement projects.</p></li></ul><p><strong>Security &amp; Compliance</strong></p><ul><li><p>Ensure IT operations follow company security policies and best practices.</p></li><li><p>Work closely with security and infrastructure teams to identify and mitigate risks.</p></li><li><p>Support the implementation and maintenance of security controls.</p></li></ul><p><strong>Monitoring, Backup &amp; Disaster Recovery</strong></p><ul><li><p>Ensure effective monitoring of critical IT systems and services.</p></li><li><p>Monitor backup operations and follow up on backup failures or issues.</p></li><li><p>Support disaster recovery planning, testing, and business continuity activities.</p></li><li><p>Participate in regular infrastructure health checks and performance reviews.</p></li></ul><p><strong>Process &amp; Continuous Improvement</strong></p><ul><li><p>Follow and improve IT operational processes and workflows.</p></li><li><p>Support the implementation of ITIL-based practices, including Incident, Change, and Problem Management.</p></li><li><p>Identify opportunities to improve operational efficiency, reliability, and service quality.</p></li><li><p>Maintain accurate technical documentation and operational procedures.</p></li></ul><p><strong>Reporting &amp; Stakeholder Communication</strong></p><ul><li><p>Provide regular updates on operational issues, infrastructure status, and ongoing activities.</p></li><li><p>Communicate effectively with internal stakeholders and other technical teams.</p></li><li><p>Escalate critical issues and risks to management when required.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>5–8 years of experience in IT Operations, Infrastructure, or a related technical role.</p></li><li><p>Previous experience in a senior or team-leading technical position.</p></li><li><p>Experience providing technical guidance or coordinating the work of IT team members.</p></li></ul><p><strong>Technical Background</strong></p><ul><li><p>Strong knowledge of VMware virtualization technologies.</p></li><li><p>Good experience with Microsoft Exchange.</p></li><li><p>Good understanding of Windows and Linux environments.</p></li><li><p>Good understanding of IT infrastructure and security concepts.</p></li><li><p>Experience with monitoring, backup, and disaster recovery solutions.</p></li></ul><p><strong>Leadership &amp; Management Skills</strong></p><ul><li><p>Strong ability to lead, guide, and support technical team members.</p></li><li><p>Ability to organize workloads, set priorities, and follow up on deliverables.</p></li><li><p>Strong ownership and accountability.</p></li><li><p>Ability to make sound technical decisions and handle escalations effectively.</p></li></ul><p><strong>Soft Skills</strong></p><ul><li><p>Strong communication and interpersonal skills.</p></li><li><p>Strong problem-solving and analytical abilities.</p></li><li><p>Ability to work effectively under pressure.</p></li><li><p>Good stakeholder management and teamwork skills.</p></li><li><p>Proactive mindset with a focus on continuous improvement.</p></li></ul><p><strong>Certifications – Preferred</strong></p><ul><li><p>ITIL</p></li><li><p>VMware VCP</p></li><li><p>Microsoft certifications</p></li><li><p>Security-related certifications</p></li></ul><p></p>

<p><strong>About EIS</strong></p><p>Egyptian Innovation Systems (EIS) is a Cairo-based company specializing in digital transformation solutions, document scanning and digitization services, high-speed production scanners, document management solutions, and IT services for corporate and government clients.</p><p><strong>About the Role</strong></p><p>EIS is looking for a motivated <strong>Field Service Engineer</strong> to join our Technical Support and Maintenance team.</p><p>This position is suitable for fresh graduates and junior candidates with 0–2 years of experience. No previous experience with document scanners is required, as the selected candidate will receive structured, hands-on training on Kodak Alaris, Canon, and Fujitsu scanning equipment and related software.</p><p>We are looking for someone with a solid technical foundation, strong troubleshooting skills, hands-on curiosity, and genuine readiness for fieldwork and client-site visits.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Install, configure, test, and commission high-speed document scanners at client sites.</p></li><li><p>Perform preventive and periodic maintenance, including paper-path cleaning and replacement of rollers, separation pads, and other consumable parts.</p></li><li><p>Diagnose and repair mechanical, electrical, electronic, and software-related faults.</p></li><li><p>Install and configure scanner drivers, capture software, and document archiving applications.</p></li><li><p>Provide technical support to clients through on-site visits, phone calls, and remote-support sessions.</p></li><li><p>Prepare, test, and perform quality checks on equipment before delivery.</p></li><li><p>Document service visits, diagnosed faults, corrective actions, and spare-parts consumption according to company procedures.</p></li><li><p>Train client end-users on correct equipment operation, basic troubleshooting, and daily care.</p></li><li><p>Escalate recurring or complex technical issues to senior engineers with clear documentation.</p></li><li><p>Maintain a professional image when communicating with corporate and government clients.</p></li></ul><p><strong>Working Conditions</strong></p><ul><li><p>Full-time, on-site position.</p></li><li><p>Working days: Saturday to Thursday.</p></li><li><p>Working hours: 9:00 AM to 5:00 PM.</p></li><li><p>Work includes office duties and field visits to client locations.</p></li><li><p>Candidates must be willing to travel across Cairo, Greater Cairo, and occasionally to other governorates when required.</p></li><li><p>The company covers transportation expenses for authorized client-site visits.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Structured technical and practical training.</p></li><li><p>Specialized training on leading international document-scanning equipment.</p></li><li><p>Transportation allowance for authorized client-site visits.</p></li><li><p>Exposure to major corporate and government digital-transformation projects.</p></li><li><p>Clear career development toward Senior Field Service Engineer and Team Leader positions.</p></li><li><p>Supportive and professional technical team.</p></li><li><p>Salary determined according to qualifications and experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Education</strong></p><ul><li><p>Bachelor’s degree in Electronics, Communications, Mechatronics, Computer Engineering, or a related technical field.</p></li><li><p>Graduates of relevant technical institutes may also apply, particularly candidates with strong practical maintenance skills.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>0–2 years of relevant experience.</p></li><li><p>Fresh graduates are strongly encouraged to apply.</p></li><li><p>Previous experience with document scanners is not required.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Good understanding of electronics and electromechanical systems.</p></li><li><p>Basic ability to use diagnostic tools such as a multimeter.</p></li><li><p>Ability to understand wiring diagrams and technical schematics.</p></li><li><p>Good working knowledge of Windows, device drivers, software installation, and basic LAN networking.</p></li><li><p>Ability to read and understand English technical manuals and service documentation.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li></ul><p><strong>Personal Requirements</strong></p><ul><li><p>Willingness to perform fieldwork and travel between client sites.</p></li><li><p>Professional communication and customer-service skills.</p></li><li><p>Practical, hands-on approach to technical problems.</p></li><li><p>Attention to detail, reliability, and commitment.</p></li><li><p>Ability to work independently and as part of a technical team.</p></li><li><p>Ability to work under pressure and manage multiple service requests.</p></li><li><p>Good command of English, particularly technical reading.</p></li><li><p>Military service must be completed, postponed, or exempted for male applicants.</p></li></ul><p><strong>Preferred but Not Mandatory</strong></p><ul><li><p>Previous experience maintaining scanners, printers, photocopiers, ATMs, medical devices, or similar electromechanical equipment.</p></li><li><p>Basic knowledge of document management or archiving systems.</p></li><li><p>Valid driving licence.</p></li></ul><p></p>

Company Description Phantom Smart Home specializes in delivering innovative, technology-driven solutions that create smart living environments. Known for our expertise in home automation, we design systems that provide efficiency, convenience, and sustainability for every household. With a strong focus on customer satisfaction, our team is dedicated to bridging the gap between cutting-edge technology and everyday living. We strive to create seamless and user-friendly experiences that transform traditional houses into fully integrated smart homes.<br> Role Description This is a full-time on-site role located in Cairo, Egypt for a Sales Engineer. The Sales Engineer will support the sales team by providing technical expertise, preparing proposals, conducting product demonstrations, and ensuring seamless installation and maintenance. The role includes interacting with clients to identify their needs, recommending customized smart home solutions, and offering technical support to ensure customer satisfaction. Close collaboration with other teams will be essential for delivering tailored solutions and ensuring the successful completion of projects.<br> Qualifications Expertise 1-2 years in Sales Engineering, with the ability to understand and communicate complex technical concepts effectively. Strong skills in Sales and Customer Service, with a focus on building strong client relationships and understanding customer needs. Proficiency in Technical Support to address and resolve client issues efficiently and ensure seamless integration of solutions. Excellent Communication skills, including the ability to clearly present technical information to non-technical audiences. Knowledge of smart home technologies and automation systems is a significant advantage. Proactive and detail-oriented, with a strong problem-solving mindset and the ability to work in a collaborative team environment. Bachelor’s degree in Engineering, mechatronics, or a related technical fieldowns a car preffered.

<p><strong>Job Purpose</strong></p><p>The IT Technical Support Specialist provides first- and second-level technical support to employees and users, ensuring the availability, reliability, and proper functioning of IT equipment, software, systems, and network services. The role responds to technical incidents and service requests, diagnoses problems, provides timely solutions, and escalates complex issues to the relevant IT teams or external service providers.</p><p>The position contributes to maintaining a stable and secure IT environment and supports users in the effective use of technology and IT services.</p><p><strong>Key Responsibilities</strong></p><p><strong><em>A. Technical Support</em></strong></p><ul><li><p>Provide first- and second-level technical support to users through the IT service desk, telephone, email, remote support, and on-site assistance.</p></li><li><p>Diagnose and resolve hardware, software, operating system, connectivity, and peripheral-related issues.</p></li><li><p>Install, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, scanners, and other IT equipment.</p></li><li><p>Support users with Microsoft Windows, email, browsers, and other approved applications.</p></li><li><p>Assist users with account access, password resets, permissions, and basic authentication issues in line with IT security procedures.</p></li><li><p>Provide technical support for audio-visual equipment and meeting-room technology when required.</p></li><li><p>Support the configuration and deployment of new IT devices and user workstations.</p></li><li><p>Maintain an up-to-date inventory of assigned IT equipment and accessories.</p></li></ul><p><strong><em>B. IT Service Management</em></strong></p><ul><li><p>Receive, record, categorize, prioritize, and resolve incidents and service requests.</p></li><li><p>Keep users informed about the progress of their requests and provide clear explanations of technical solutions.</p></li><li><p>Escalate unresolved or complex incidents to the appropriate technical team.</p></li><li><p>Identify recurring technical issues and recommend preventive actions to reduce repeated incidents.</p></li></ul><p><strong><em>C. Hardware and Software Management</em></strong></p><ul><li><p>Prepare and configure computers and other IT devices for new and existing users.</p></li><li><p>Install approved software and ensure that devices meet established IT configuration standards.</p></li><li><p>Perform routine maintenance, updates, and troubleshooting of IT equipment.</p></li><li><p>Coordinate hardware repairs, replacements, and warranty claims with approved vendors when required.</p></li><li><p>Maintain accurate records of hardware, software, licenses, and assigned equipment.</p></li></ul><p><strong><em>D. Network and System Support</em></strong></p><ul><li><p>Perform basic troubleshooting of wired and wireless network connectivity.</p></li><li><p>Assist with the diagnosis of connectivity issues involving switches, access points, printers, and other network-connected devices.</p></li><li><p>Support IT teams with basic system administration and infrastructure-related tasks within the scope of the position.</p></li><li><p>Monitor reported service disruptions and escalate network or infrastructure incidents to the relevant technical team.</p></li></ul><p><strong><em>E. Security and Compliance</em></strong></p><ul><li><p>Follow IT security policies and procedures when providing technical support.</p></li><li><p>Protect user information, passwords, system credentials, and other confidential information.</p></li><li><p>Report suspected security incidents, unauthorized access, malware, phishing attempts, or other security concerns to the appropriate IT personnel.</p></li><li><p>Ensure that devices and software are configured in accordance with approved IT security standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.</p></li><li><p>Relevant professional certifications such as Microsoft Certified Professional (MCP), ITIL, or equivalent are an advantage.</p></li><li><p>Strong Command of both English and Arabic Languages</p></li></ul><p><strong>Experience</strong></p><ul><li><p>[1–4] years of experience in IT technical support, service desk, desktop support, or a related IT role.</p></li><li><p>Experience supporting Windows-based environments.</p></li><li><p>Experience in hardware troubleshooting, software installation, and network connectivity troubleshooting.</p></li><li><p>Experience providing technical support to users with different levels of technical knowledge.</p></li></ul><p><strong>Technical Competencies</strong></p><ul><li><p>Desktop and laptop troubleshooting.</p></li><li><p>Windows operating systems.</p></li><li><p>Microsoft Office (on-premises) and Microsoft applications.</p></li><li><p>Basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and LAN connectivity.</p></li><li><p>Printers and peripheral devices.</p></li><li><p>User account and access management.</p></li><li><p>Hardware and software installation and configuration.</p></li></ul><ul><li><p>Remote support tools.</p></li><li><p>Basic cybersecurity awareness.</p></li></ul><p><strong>Behavioral Competencies</strong></p><ul><li><p>Problem-solving and analytical thinking.</p></li><li><p>Communication skills.</p></li><li><p>Teamwork and collaboration.</p></li><li><p>Attention to detail.</p></li><li><p>Time management and prioritization.</p></li><li><p>Ability to work under pressure.</p></li><li><p>Patience and professionalism when dealing with users.</p></li><li><p>Accountability and ownership.</p></li><li><p>Continuous learning and adaptability.</p></li></ul><p><strong>The position may require:</strong></p><ul><li><p>On-site support across different offices or branches.</p></li><li><p>Occasional work outside normal working hours during system upgrades, maintenance, or critical incidents.</p></li><li><p>Participation in IT projects, system implementations, equipment deployments, and technology-related activities.</p></li><li><p>Compliance with organizational information security, health and safety, and confidentiality requirements.</p></li></ul><p></p>

<p><strong>Job Purpose</strong></p><p>The IT Technical Support Specialist provides first- and second-level technical support to employees and users, ensuring the availability, reliability, and proper functioning of IT equipment, software, systems, and network services. The role responds to technical incidents and service requests, diagnoses problems, provides timely solutions, and escalates complex issues to the relevant IT teams or external service providers.</p><p>The position contributes to maintaining a stable and secure IT environment and supports users in the effective use of technology and IT services.</p><p><strong>Key Responsibilities</strong></p><p><strong><em>A. Technical Support</em></strong></p><ul><li><p>Provide first- and second-level technical support to users through the IT service desk, telephone, email, remote support, and on-site assistance.</p></li><li><p>Diagnose and resolve hardware, software, operating system, connectivity, and peripheral-related issues.</p></li><li><p>Install, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, scanners, and other IT equipment.</p></li><li><p>Support users with Microsoft Windows, email, browsers, and other approved applications.</p></li><li><p>Assist users with account access, password resets, permissions, and basic authentication issues in line with IT security procedures.</p></li><li><p>Provide technical support for audio-visual equipment and meeting-room technology when required.</p></li><li><p>Support the configuration and deployment of new IT devices and user workstations.</p></li><li><p>Maintain an up-to-date inventory of assigned IT equipment and accessories.</p></li></ul><p><strong><em>B. IT Service Management</em></strong></p><ul><li><p>Receive, record, categorize, prioritize, and resolve incidents and service requests.</p></li><li><p>Keep users informed about the progress of their requests and provide clear explanations of technical solutions.</p></li><li><p>Escalate unresolved or complex incidents to the appropriate technical team.</p></li><li><p>Identify recurring technical issues and recommend preventive actions to reduce repeated incidents.</p></li></ul><p><strong><em>C. Hardware and Software Management</em></strong></p><ul><li><p>Prepare and configure computers and other IT devices for new and existing users.</p></li><li><p>Install approved software and ensure that devices meet established IT configuration standards.</p></li><li><p>Perform routine maintenance, updates, and troubleshooting of IT equipment.</p></li><li><p>Coordinate hardware repairs, replacements, and warranty claims with approved vendors when required.</p></li><li><p>Maintain accurate records of hardware, software, licenses, and assigned equipment.</p></li></ul><p><strong><em>D. Network and System Support</em></strong></p><ul><li><p>Perform basic troubleshooting of wired and wireless network connectivity.</p></li><li><p>Assist with the diagnosis of connectivity issues involving switches, access points, printers, and other network-connected devices.</p></li><li><p>Support IT teams with basic system administration and infrastructure-related tasks within the scope of the position.</p></li><li><p>Monitor reported service disruptions and escalate network or infrastructure incidents to the relevant technical team.</p></li></ul><p><strong><em>E. Security and Compliance</em></strong></p><ul><li><p>Follow IT security policies and procedures when providing technical support.</p></li><li><p>Protect user information, passwords, system credentials, and other confidential information.</p></li><li><p>Report suspected security incidents, unauthorized access, malware, phishing attempts, or other security concerns to the appropriate IT personnel.</p></li><li><p>Ensure that devices and software are configured in accordance with approved IT security standards.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.</p></li><li><p>Relevant professional certifications such as Microsoft Certified Professional (MCP), ITIL, or equivalent are an advantage.</p></li><li><p>Strong Command of both English and Arabic Languages</p></li></ul><p><strong>Experience</strong></p><ul><li><p>[1–4] years of experience in IT technical support, service desk, desktop support, or a related IT role.</p></li><li><p>Experience supporting Windows-based environments.</p></li><li><p>Experience in hardware troubleshooting, software installation, and network connectivity troubleshooting.</p></li><li><p>Experience providing technical support to users with different levels of technical knowledge.</p></li></ul><p><strong>Technical Competencies</strong></p><ul><li><p>Desktop and laptop troubleshooting.</p></li><li><p>Windows operating systems.</p></li><li><p>Microsoft Office (on-premises) and Microsoft applications.</p></li><li><p>Basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and LAN connectivity.</p></li><li><p>Printers and peripheral devices.</p></li><li><p>User account and access management.</p></li><li><p>Hardware and software installation and configuration.</p></li></ul><ul><li><p>Remote support tools.</p></li><li><p>Basic cybersecurity awareness.</p></li></ul><p><strong>Behavioral Competencies</strong></p><ul><li><p>Problem-solving and analytical thinking.</p></li><li><p>Communication skills.</p></li><li><p>Teamwork and collaboration.</p></li><li><p>Attention to detail.</p></li><li><p>Time management and prioritization.</p></li><li><p>Ability to work under pressure.</p></li><li><p>Patience and professionalism when dealing with users.</p></li><li><p>Accountability and ownership.</p></li><li><p>Continuous learning and adaptability.</p></li></ul><p><strong>The position may require:</strong></p><ul><li><p>On-site support across different offices or branches.</p></li><li><p>Occasional work outside normal working hours during system upgrades, maintenance, or critical incidents.</p></li><li><p>Participation in IT projects, system implementations, equipment deployments, and technology-related activities.</p></li><li><p>Compliance with organizational information security, health and safety, and confidentiality requirements.</p></li></ul><p></p>

<p><strong>Elevate Your Engineering Career as a Senior Technical Office Engineer in Vibrant Cairo!</strong></p><p>Are you a seasoned engineer with a passion for precision and a talent for transforming complex designs into tangible realities? We are seeking an exceptional <strong>Senior Technical Office Engineer</strong> to join our dynamic team on-site in Cairo, Egypt. This is an incredible opportunity for an experienced professional to play a pivotal role in diverse and impactful engineering projects across the Construction/Civil/Architecture and Mechanical/Electrical domains. If you thrive in a collaborative environment and are ready to leave your mark on iconic developments, we want to hear from you!</p><p><strong>What You'll Be Doing:</strong></p><ul><li><strong>Masterful Design & Documentation:</strong> Lead the technical office functions, ensuring all engineering designs, drawings, and specifications are meticulously prepared and executed using tools like <strong>AutoCAD</strong>.</li><li><strong>Project Lifecycle Management:</strong> Oversee and contribute to the full project lifecycle, from initial concept through to final delivery, ensuring adherence to project timelines and quality standards.</li><li><strong>Technical Authority:</strong> Act as a key technical reference, providing expert guidance and solutions for complex engineering challenges in both civil and MEP disciplines.</li><li><strong>Collaboration & Coordination:</strong> Work closely with project managers, site teams, and other stakeholders to ensure seamless integration of technical office deliverables with on-site activities.</li><li><strong>Information Management:</strong> Utilize your expertise in <strong>Information Technology (IT)</strong> and <strong>Microsoft Office</strong> suite to manage project documentation, reports, and communication efficiently.</li><li><strong>Quality Assurance:</strong> Implement and monitor quality control procedures to guarantee the highest standards in all technical submissions and project deliverables.</li></ul><p><strong>Skills & Technologies You'll Master:</strong></p><p>You will leverage your deep understanding of <strong>AutoCAD</strong>, core <strong>Engineering</strong> principles (Civil, Mechanical, Electrical), and strong proficiency in <strong>Information Technology (IT)</strong> and <strong>Microsoft Office</strong>. Beyond these, you'll hone your <strong>Project Management</strong>, <strong>Technical Documentation</strong>, and advanced <strong>Problem-solving</strong> skills within a challenging project landscape.</p><p><strong>Growth Opportunities:</strong></p><p>This role offers significant potential for professional development. You will be exposed to large-scale, intricate projects, allowing you to deepen your expertise across multiple engineering disciplines. We foster a culture of continuous learning, providing avenues to expand your technical leadership and project management capabilities within a leading organization.</p><p><strong>Team & Culture:</strong></p><p>Join a team of dedicated and innovative engineering professionals who are passionate about delivering excellence. We believe in strong collaboration, mutual support, and celebrating success together. Our on-site environment in Cairo promotes direct engagement and a cohesive team spirit, ensuring you're always connected to the heart of our projects.</p><p><strong>Impact You'll Make:</strong></p><p>As a Senior Technical Office Engineer, your contributions will be critical to the successful execution of our projects. You will directly influence the quality, efficiency, and timely delivery of engineering solutions, contributing to the development of vital infrastructure and architectural marvels across Egypt. Your precision and expertise will lay the groundwork for our collective achievements.</p><p><strong>Requirements</strong></p><ul><li><strong>Experienced Professional:</strong> Possess <strong>5-10 years of progressive experience</strong> in a technical office engineering role, ideally within construction, civil, architectural, mechanical, or electrical engineering sectors.</li><li><strong>Technical Mastery:</strong> Proven expertise and advanced proficiency in <strong>AutoCAD</strong> for drafting and design.</li><li><strong>Engineering Acumen:</strong> Strong foundational knowledge and practical application of core <strong>Engineering</strong> principles, particularly relevant to Construction/Civil/Architecture and Mechanical/Electrical projects.</li><li><strong>Digital Fluency:</strong> Exceptional command of <strong>Information Technology (IT)</strong> tools and the entire <strong>Microsoft Office</strong> suite (Word, Excel, PowerPoint, Outlook) for documentation, reporting, and communication.</li><li><strong>Project Leadership:</strong> Demonstrated ability in <strong>Project Management</strong> methodologies, with a track record of successfully contributing to or leading technical aspects of projects.</li><li><strong>Documentation Excellence:</strong> Outstanding skills in <strong>Technical Documentation</strong>, ensuring clarity, accuracy, and adherence to industry standards.</li><li><strong>Critical Thinking:</strong> Advanced <strong>Problem-solving</strong> abilities to address complex technical challenges efficiently and effectively.</li><li><strong>Communication & Collaboration:</strong> Excellent <strong>Communication</strong> and <strong>Teamwork</strong> skills, vital for effective coordination with various project stakeholders.</li><li><strong>Organizational Prowess:</strong> Strong <strong>Time Management</strong> and organizational skills to handle multiple tasks and deadlines in a fast-paced environment.</li><li><strong>Career Level:</strong> This role is ideal for an <strong>Experienced</strong> professional ready to take on significant responsibility and contribute to high-impact projects.</li></ul>

<p><strong>Key Responsibilities :</strong></p><p></p><ul><li><p>Prepare, review, and update electrical shop drawings, technical submittals, and as-built drawings.</p></li><li><p>Review electrical design drawings, specifications, and Bills of Quantities (BOQs) to ensure accuracy and compliance.</p></li></ul><ul><li><p>Coordinate with consultants, clients, and other engineering disciplines to resolve technical issues and ensure smooth project execution.</p></li><li><p>Prepare (RFIs), method statements, quantity take-offs, and technical reports as required.</p></li><li><p>Support procurement through material approvals and technical evaluations.</p></li></ul><ul><li><p>Ensure all technical documents comply with project specifications, contract requirements, applicable codes, and authority regulations.</p></li><li><p>Provide technical support to site execution, QA/QC, and planning teams throughout the project lifecycle.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in electrical engineering (<strong>Governmental university</strong>) .</p></li><li><p>5+ years of experience including technical office work.</p></li><li><p>Proficiency in AutoCAD, Revit/BIM and MS Office.</p></li><li><p>Familiarity with <strong>SEC/SBC</strong> and local authority standards is preferred.</p></li><li><p>Strong communication and coordination skills.</p></li><li><p><strong>Immediate joining preferred.</strong></p></li></ul><p></p>

<p><strong>An Outdoor Electric Sales Specialist </strong>is a field-based (70% field,30% office) technical professional responsible for driving revenue by selling electrical products, systems, or services related to UPS, Stabilizers and solar system inverters through direct client interaction. This role bridges the gap between technical engineering and commercial sales, requiring frequent travel (<strong>as per the job needed</strong>) to visit construction sites, consultants, and contractors to provide on-site technical solutions.</p><p><strong>Key Responsibilities</strong></p><p><strong>· Business Development &amp; Lead Generation</strong>: Actively search for new clients and projects, such as Mechanical, Electrical, and Plumbing or solar installations, and convert them into sales opportunities as per the assigned sector or territory.</p><p><strong>· Technical Presentations &amp; Demos</strong>: Conduct on-site demonstrations and presentations to explain how company electrical products meet specific client needs.</p><p><strong>· Site Inspections &amp; Surveys</strong>: Visit project locations to perform technical surveys, assess project feasibility, and gather data for accurate proposal development.</p><p><strong>· Proposal &amp; Quotation Preparation</strong>: Collaborate with technical and proposal teams to prepare detailed commercial and technical offers.</p><p><strong>· Relationship Management</strong>: Build and maintain long-term relationships with key stakeholders, including engineering consultants, contractors, and end-users (as external) &amp; tendering, sales operation and maintenance departments (as internal).</p><p><strong>· Sales Target Achievement</strong>: Meet or exceed assigned sales KPIs and revenue targets within a defined time frames (weekly, monthly, yearly).</p><p><strong>· Negotiation &amp; Closing</strong>: Negotiate contract terms, pricing, and technical specifications to finalize sales agreements.</p><p><strong>· Follow up on sales orders: </strong>Follow with clients on sales orders and ensure delivery and customer satisfaction after sales.</p><p><strong>· Activity Reporting: </strong>Deliver weekly<strong> </strong>and monthly reports as per the activities assigned and the results achieved, meanwhile with the weekly, monthly &amp; quarterly plans to his/her direct manager.</p><p><strong>Requirements</strong></p><ul><li><p><strong>· Education</strong>: Bachelor’s degree similar field<strong>.</strong></p><p><strong>· Experience</strong>: 1-3 years in selling electrical products.</p><p><strong>· Technical Knowledge</strong>: knowledge of operations and components of company products such as UPS and Stabilizers.</p><p><strong>· Communication Skills</strong>: Exceptional negotiation and presentation skills are essential for convincing technical experts.</p><p><strong>· Mobility</strong>: A valid driving license and <strong>personal vehicle</strong> are perferable</p></li></ul><p></p>

<p>This role involves supporting on site structural supervision by participating in site visits and technical meetings, reviewing and approving structural/civil submittals, shop drawings, and calculations. The engineer coordinates closely with other disciplines and design teams, resolves site issues, responds to RFIs, and guides the inspection team with technical expertise. Responsibilities also include preparing technical reports, addressing site observations and non compliances, and providing innovative, research based solutions to design or site clashes.</p><p>Your role</p><ul><li>Join the site visit with the project team (During Site Visits only-If required)</li><li>Attending technical meetings with the project team.</li><li>Works independently and as part of a team to complete specific supervision activities assigned.</li><li>Responsible for providing approvals for the contractor s structural technical submittals.</li><li>Collaborates/communicates with other disciplines regarding coordination issues and day-to-day supervision activities</li><li>Provide support to the inspection team to resolve any site activity issues</li><li>Adopts creative and innovative solutions to site problems/clashes and develops appropriate supportive technical documentation/research reports</li><li>Coordinates with the design team regarding specialists packages approvals by authorities.</li><li>Reviews and approves all contractor structural/civil technical submittals &amp; sub-contractors shop drawings and calculations (such as reinforcement, scaffolding, precast, waterproofing, etc.</li><li>Supports and guides inspection teams on-site from technical points.</li><li>Replies to RFIs and coordinates with other disciplines and design teams</li><li>Performs technical research and technical reports</li><li>Follow-up with site observations and non compliances</li><li>Reviews and deals with design calculations, analysis models and BIM models</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree (B.Sc/B.Eng) in Structural Engineering</li><li>Minimum 6 years of post-graduate experience in UAE-GCC building supervision experience.</li><li>Middle East experience is mandatory.</li><li>Building structural supervision experience</li><li>Experience and knowledge in using international Codes and standards.</li><li>Experience in structural supervision projects</li><li>Excellent presentation and communication abilities</li><li>Experience in using structural software such as AutoCAD, SAP ETABS, and SAFE.</li><li>Basic knowledge of BIM and the REVIT platform</li><li>Knowledge of local authorities requirements</li><li>Must have Site Supervion experiance</li><li>Must have Structural experiiance</li></ul>

Role Description This is a full-time, on-site Sales Engineer role located in Qesm El Nozha. The Sales Engineer will bridge the gap between sales and technical teams by providing technical expertise, demonstrating solutions, and addressing customer needs effectively. Responsibilities include supporting the sales team, delivering technical presentations, assisting in the creation of proposals, and providing pre-sales and post-sales support to clients. The role also involves participating in customer interactions to ensure seamless implementation of solutions and exceptional service delivery.<br>Qualifications Proficiency in Sales Engineering and Sales techniques Experience in providing Technical Support and addressing customer technical requirements Strong Communication and Customer Service skills Ability to identify client needs and offer suitable solutions Problem-solving skills and ability to work collaboratively in a team environment Bachelor's degree in Engineering, communications , or a related field Prior experience in a similar role is a plus3-5 years of experience

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences. Essential Functions/Core Responsibilities Provide prompt and accurate technical support to customers via phone, email, and chat. Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways. Document and escalate unresolved issues to higher-level support teams. Maintain detailed records of customer interactions and support activities. Proactively identify and address potential customer issues to prevent escalations. Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) Serve as a resource to other support personnel Participate in ongoing training and development to stay abreast of the latest technology advancements. Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability. Maintain a professional and positive demeanor while interacting with customers, even in challenging situations. Participate in activities designed to improve customer satisfaction and business performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A High School Diploma and one year of relevant experience are preferred Tech sales experience is preferred Basic/Advanced '' depends on the program '' understanding of client technical systems. Ability to learn including strong problem-solving skills Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users. Proficient in written and verbal communication. Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Commitment to providing exceptional customer service. Courteous with a strong customer service orientation Achieve and maintain recognized and applicable technical certification(s) Able to rotate shifts, as needed Based on the program, additional experience/skills may be required</p><p></p></section>

Company Description Amjaad Technology is a leading corporation in IoT and utility management, specializing in smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company enables utility service providers, real estate developers, and smart cities to drive digital transformation, optimize energy management, and support sustainability goals. Amjaad Technology has deep expertise in developing platforms for community and facilities management in smart cities, enhancing efficiency, resource utilization, and operational workflows. With more than 300 successful projects across Egypt, Saudi Arabia, and the UAE, its solutions have positively impacted over 200,000 people and contributed to the creation of sustainable, digitally enabled communities.<br>Role Description The Pre Post Sales Engineer is a full-time, on-site role based in Qesm El Maadi. This role involves supporting the sales cycle before and after closing deals by preparing technical proposals, solution designs, and demos for IoT and smart metering platforms. The Pre Post Sales Engineer collaborates closely with the sales team to understand customer requirements, deliver presentations, and respond to technical inquiries. After implementation, the role includes providing technical support, handling product configurations, troubleshooting issues, and ensuring customer satisfaction with deployed solutions. The position also involves maintaining accurate documentation, coordinating with internal engineering teams, and contributing feedback to improve products and services.<br>Qualifications<br> <br>Strong Sales Engineering and Sales skills, including solution design, technical presentations, and support for the sales process. Proficiency in Technical Support and Customer Service, with the ability to troubleshoot, resolve issues, and maintain high client satisfaction. Effective Communication skills, with the ability to translate complex technical concepts into clear, accessible information for diverse stakeholders. Relevant technical background in IoT, smart metering, utilities, or energy management systems is highly beneficial. Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience. Ability to work on-site in Qesm El Maadi, collaborate in cross-functional teams, and manage multiple projects and priorities. Experience with pre-sales and post-sales activities in B2B technology environments in the MENA region is a plus.

We’re Hiring! ☁️<br>???? Looking for Salesforce Solution Architect (Egypt-Based) at Con X. Digital<br>Join a growing CRM Practice at Con X. Digital and lead the design and delivery of enterprise Salesforce solutions for leading organizations across the Middle East. You'll work with executive stakeholders, consultants, and development teams to define scalable solution architectures, drive technical excellence, and ensure successful project delivery across multiple Salesforce Clouds.<br>Responsibilities:• Lead discovery sessions and solution workshops with business and technical stakeholders• Design end-to-end Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and other Salesforce products• Define scalable solution architectures, data models, security models, automation strategies, and integration approaches• Collaborate with Consultants and Developers to translate business requirements into robust technical solutions• Provide technical leadership throughout the project lifecycle, from presales to deployment• Review solution designs, conduct architecture and code reviews, and ensure adherence to Salesforce best practices• Guide delivery teams, mentor developers and consultants, and promote technical excellence across projects• Act as a trusted advisor to customers, helping them maximize the value of their Salesforce investment<br>Qualifications:• 5+ years of hands-on Salesforce implementation experience• Proven experience designing enterprise Salesforce solutions across the Salesforce Core Clouds• Strong understanding of Salesforce architecture, platform capabilities, security, data modeling, automation, and governance• Experience with Apex, Lightning Web Components (LWC), Flow, APIs, integrations, and modern integration patterns• Experience with enterprise integration, CI/CD, Dev Ops, and Agile delivery methodologies• Strong knowledge of integration platforms such as Mule Soft is a plus• Excellent communication, presentation, demonstration, and stakeholder management skills• Ability to lead technical discussions with both business and technical audiences• Strong ownership mentality, leadership skills, and a passion for mentoring teams<br>Preferred:• Salesforce certifications, preferably on the Architect track (Application Architect, System Architect, or Certified Technical Architect) or Platform Developer II• Experience with Data Cloud, Agentforce, Experience Cloud, Marketing Cloud, or Industries Cloud• Previous experience working in a Salesforce consulting partner or technology consultancy<br><br>???? Location: New Cairo, Egypt (Hybrid)