System Analyst Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About ServerHub: At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with reliable, scalable, and secure infrastructure worldwide. As an L3 Linux System Engineer, you will be at the forefront of our operations, ensuring our hosting platforms are optimized, secure, and always online.</p><p>Job Responsibilities:</p><ul><li>Escalation &amp; Troubleshooting: Act as the final escalation point (L3) for complex server, hosting, and network-related issues. Diagnose and resolve critical system failures, network outages, and performance issues.</li><li>Linux Server Administration: Manage, optimize, and secure Linux-based hosting environments (CentOS, Ubuntu, RHEL). Administer and fine-tune web servers (Apache, Nginx, LiteSpeed), databases (MySQL, PostgreSQL), and caching layers (Redis, Memcached). Build and deploy servers from the ground up, ensuring optimal configurations for performance and security.</li><li>Automation &amp; DevOps: Develop and maintain automation scripts (Bash, Python, Perl) for server provisioning and configuration management. Utilize Ansible, Terraform, or similar tools for automating infrastructure deployments.</li><li>Cloud &amp; Virtualization: Deploy and manage KVM, OpenStack, VMware, or containerized environments (Docker, Kubernetes). Support cloud-based hosting solutions (AWS, Google Cloud, Azure).</li><li>Security &amp; Compliance: Implement security best practices, including firewall rules, SELinux/AppArmor, IDS/IPS. Perform vulnerability assessments and patch management to secure customer environments.</li><li>Monitoring &amp; Incident Response: Set up and manage monitoring tools like Prometheus, Grafana, Zabbix, Nagios. Participate in 24/7 on-call rotation for urgent system issues.</li><li>Collaboration &amp; Mentoring: Work closely with NOC, DevOps, and Engineering teams to ensure smooth operations. Provide guidance and mentorship to L1 &amp; L2 support engineers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>11+ years of hands-on Linux system administration experience in a web hosting or cloud environment.</li><li>7+ years of experience in a Senior position or Level 3 Engineer role.</li><li>MUST be a KVM and Livbirt expert with a minimum of 7+ yrs of experience.</li><li>Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).</li><li>Strong scripting ability in Perl, Bash, and Python.</li><li>Experience with configuration management tools (Ansible, Puppet, Chef).</li><li>Networking expertise understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.</li><li>Familiarity with RAID, SAN, NAS, and distributed storage systems.</li><li>Experience working in a 24/7 production environment with on-call duties.</li><li>Ability to build and configure servers from the ground up.</li><li>Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.</li><li>Good English Communication Skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.</p><p>Managing MIS Technology Projects</p><p>Creates and maintains MIS technology plans. Coordinates and implements communications for all new MIS applications/system installations and problem resolution. Provides project support for new MIS roll-outs/implementations. Leads project work as needed. Provides end-user support to hotel staff and business center. Writes proposals, analyses, projects, or cost-models. Provides timely, accurate, and detailed status reports as requested.</p><p>Providing MIS Technical Systems Support and Consultation</p><p>Evaluates and makes recommendations regarding technology/asset life-cycles. Foresees, identifies and ensures resolution of MIS system(s) performance problems. Certifies software applications for use at properties. Consults with properties on all aspects of information technology. Executes property disaster recovery and business continuity as it relates to technology. Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies. Determines solutions and implements per cluster SOPs. Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management. Reviews vendor proposals and selects appropriate vendor for local technologies/hardware. Ensures compliance to technology-related vendor contracts. Ensures properties are securing and maintaining technology assets accordance with company policies and standards. Uses knowledge to solve support issues and train/develop junior employees. Manages information technology security compliance and ensures proper implementation of security measures Manages reporting and compliance efforts for assigned area. Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance. Ensures that adequate bandwidth exists and that circuits are secured. Communicates and ensures implementation of information technology standards and best practices Provides exceptional customer service.</p><p>Forecasting and Complying within Budgets</p><p>Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements. Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals. Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges. Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.</p><p>Managing and Conducting Human Resource Activities</p><p>Maintains direct responsibility for area system managers and to their teams. Provides work direction to property-based systems technicians and managers. Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs). Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education and Experience</h2><p>2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area. OR 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.</p><p></p></section>

Job Description<br><br>General Position Description<br><br> Review and monitor the status of the Contractor’s Systems Assurance milestones within the project to ensure deliverables are submitted on time and on quality. Review and monitor the preparation of functional analysis and requirements for RAM and Safety Review and comment on all Safety & RAM documentation bu the Contractor leading to and including Safety Case & RAM Demonstration deliverables in compliance with EN 50126, EN 50128 & EN 50129 Promote a progressive assurance methodology by which the progress of systems assurance deliverables is reported on and reviewed with the client’s System Assurance Management. Identify and manage the risks on the project using your analytical skills and produce systems assurance reports and documentation to ensure the project’s risks are managed, based on the submissions from the Contractors. Key contributor to project requirements, providing substantial knowledge from a Safety, RAM, Security, Human Factors, V&V, quality and regulatory perspective Ensure that a systems assurance approach is adopted by the Contractor throughout the Program in order to meet the established Reliability, Availability, Maintainability and Safety (RAMS) targets. Cooperation with other engineers in ensuring the minimization of project risks <br><br>Qualifications<br><br> Should be Graduate in Engineering Minimum of 10 years experience Deep experience with the standards EN50126, EN 50128, EN50129, IEC 61508 or comparable is mandatory, Experience of requirements management and configuration management tools (e.g. DOORS, CP2) and processes Experience leading Systems Engineering activities in accordance with ISO/IEC 15288 You will have excellent written and verbal communication skills and the ability to build sound working relationships internally and externally <br><br>About Us<br><br>Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com .<br><br>Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.<br><br>Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com .<br><br>Hill International is an Equal Opportunity Employer/Veteran/Disabled<br><br>Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.

Senior Systems Engineer Help Desk Egypt — Maadi, Cairo Full-time. Based at our Maadi office, working regularly on client sites across Greater Cairo. About us Help Desk Egypt has delivered enterprise IT infrastructure and managed services since 2012. Our clients are international schools, multinational joint ventures, and established Egyptian companies operating to international standards — organisations where infrastructure is expected to work, and where downtime carries real cost. We operate our own datacenter facility in Maadi and hold end-to-end accountability for the environments we manage. Our discipline is our positioning: Enterprise IT. Business Discipline. The role This is a client-facing engineering role. You will be the technical face of Help Desk Egypt at a portfolio of client sites — present in their offices, trusted by their management, and accountable for the infrastructure underneath.<br>What you will do Client delivery Serve as primary on-site technical contact for an assigned client portfolio Resolve user-level issues across desktop, mobile, collaboration and access Conduct scheduled proactive site visits — reviewing, documenting and pre-empting rather than waiting for tickets Communicate directly with client management: explaining faults, presenting options, and setting expectations Identify and flag opportunities where a client's environment needs investment Infrastructure engineering Deploy, configure and maintain network and server infrastructure at client sites and in our own facility Enterprise firewall administration: segmentation, policy design, address translation, remote and site-to-site VPNDNS architecture, certificate lifecycle and edge service configuration Structured cabling, switching and wireless design for new deployments Cloud identity and messaging Multi-tenant administration of cloud identity and productivity platforms across the client portfolio Identity and access management: user and group lifecycle, authentication policy, multi-factor enforcement, conditional access and privilege governance Licensing design and tenant right-sizing — matching entitlement to requirement rather than over-provisioning Mail flow architecture: routing, connectors, shared and delegated mailboxes, retention Email authentication and deliverability — SPF, DKIM, DMARC — including remediation of misconfigured domains Directory synchronisation and hybrid identity where on-premises directories remain in service Tenant security posture: audit, review and hardening against platform baselines Escalation and standards Act as escalation point for issues beyond first-line resolution Operate documented change control: planning, maintenance windows, rollback procedures, client notification Maintain accurate technical documentation of every environment you touch Participate in incident response, including occasional work outside standard hours Requirements Technical Minimum 3 years hands-on infrastructure or network engineering experience — systems integration, managed services, telecommunications, or a substantial in-house environment Demonstrable production experience with enterprise firewall platforms, commercial or open-source Administration experience with enterprise cloud identity and productivity platforms, including mail flow and email authentication Working Linux and Windows Server competence: command-line administration, service management, log-based diagnosis Sound reasoning from first principles on routing, address translation, name resolution and TLS — independent of any particular vendor's interface Practical competence supporting end users on modern desktop and cloud collaboration platforms Professional Professional written and spoken English to a standard suitable for direct communication with senior client stakeholders. This is non-negotiable. Presentable and confident on client premises Change discipline: planning, rollback preparation, and communication before production changes Documentation as a working habit, not an afterthought Valid driving licence and willingness to travel across Greater Cairo Advantageous Prior managed services or consultancy experience across multiple concurrent clients Virtualisation and backup operations German or another second European language Database or ERP platform exposure What we offer A defined client portfolio and genuine ownership of it Structured onboarding with a formal review at 90 days Deliberate technical development — we expect strong candidates to arrive with depth in some areas and gaps in others, and we invest in closing them A clear path toward senior technical authority within the company Compensation commensurate with demonstrated experience Selection process Initial screening call Practical technical assessment Final interview

We are currently seeking a full-time Embedded Systems Team Lead Engineer to join our team. Responsibilities include:Setting clear team goals Delegating tasks and setting deadlines Overseeing day-to-day operations Reviewing and analyzing embedded firmware Reviewing and analyzing electronic hardware schematics and layouts Architecting and developing software drivers for microcontroller peripherals Debugging firmware code on hardware Engaging with customers to clarify technical aspects (English is a must) Collaborating with the software team at our US headquarters to develop solutions (travel may be required)<br>Qualifications:Bachelor's / Maters degree in Electronic Engineering or a related field Extensive experience in embedded development (4+ years) Strong knowledge and experience with C programming Strong knowledge of hardware design principles, testing tools, equipment, and techniques (mainly PCB design) Proven work experience as a team leader Ability to work independently and collaboratively within a team Professional proficiency in English is a must Excellent communication skills Open-minded, curious, and detail-oriented mindset Experience with Embedded Linux is a plus<br>Benefits:Salary adjustments Career development and continuous learning opportunities Health insurance Vacation time Retirement plan Friendly work environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a dedicated and experienced <strong>Systems Administrator</strong> to join our team. This is a <strong>FULL_TIME</strong>, fully remote position responsible for maintaining and enhancing our IT infrastructure. As an organisation committed to providing a safe, educational, and fun environment for young people, we rely on robust and secure technology to support our vital programmes. The ideal candidate will be a proactive problem-solver with a passion for technology and a desire to contribute to a meaningful cause. You will play a crucial role in ensuring the smooth operation of our systems, directly supporting our mission to help every young person graduate with a plan for their future, demonstrate good character, and live a healthy lifestyle.<br><strong>Responsibilities</strong><br>As a Systems Administrator, you will be responsible for the management, maintenance, and security of our IT environment. Key duties include:<br>* Installing, configuring, and maintaining servers, networks, and other critical IT infrastructure.<br>* Providing timely and effective technical support to our staff, troubleshooting hardware and software issues.<br>* Managing system security, including implementing security protocols, monitoring for threats, and performing regular updates.<br>* Overseeing data backup and recovery procedures to ensure data integrity and availability.<br>* Managing user accounts, permissions, and access rights across all systems.<br>* Monitoring system performance and reliability to ensure optimal operation.<br>* Developing and maintaining comprehensive documentation for IT processes, policies, and systems.<br>* Collaborating with various departments to assess and address their technology needs.<br><strong>Qualifications</strong><br>The successful candidate will possess a strong technical background and the ability to work independently in a remote setting. Essential qualifications include:<br>* Proven experience as a Systems Administrator, Network Administrator, or in a similar role.<br>* Strong knowledge of system administration, including network management (LAN/WAN), databases, and patch management.<br>* Familiarity with various operating systems and platforms, such as Windows Server and Linux.<br>* A solid understanding of IT security principles and data backup/recovery best practices.<br>* Excellent diagnostic and problem-solving skills.<br>* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.<br>* Highly organised with the ability to manage multiple priorities effectively.<br>Desirable qualifications:<br>* Relevant professional certifications (e.g., CompTIA Network+, MCSA).<br>* Experience working within a non-profit organisation.<br>* Familiarity with cloud services (e.g., Microsoft 365, Google Workspace).<br><strong>Compensation</strong><br>This position offers a competitive hourly wage and the flexibility of fully remote work.<br></p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Systems Engineer (MSSP/Telco)&nbsp;</strong></span></span></p><br><p><span><span>We are looking for a Systems Engineer to work closely with a sales representative in a defined territory and focus on Telco and MSSP sectors. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.</span></span></p><br><p><span><span><strong><u>With us you will</u></strong></span></span></p><br><ul><li><span><span>Lead all technical aspects of a sales cycle with customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.</span></span></li><li><span><span>Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.</span></span></li><li><span><span>Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.</span></span></li><li><span><span>Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.</span></span></li><li><span><span>Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.</span></span></li><li><span><span>Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.</span></span></li></ul><p><span><span><strong><u>Apply if you</u></strong></span></span></p><br><ul><li><span>Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable.&nbsp;</span></li><li><span>At least 10 years’ Experience working with Telco and MSSP space.&nbsp;</span></li><li><span>Exceptional skillset designing and building networks using Routing, Switching, VPN, SD-WAN, Firewalls.</span></li><li><span>Have a high aptitude for security technology such as NGFW, Application Delivery, SASE, WAF, ZTNA, EDR/XDR, etc.</span></li><li><span>Must have a technical knowledge/experience of MNO specific solutions such as CGN, SecGW, WAAP, GTP-FW etc.</span></li><li><span>Experience in handling lab setup and proof-of-concept (POC).</span></li><li><span>Experience in private/public cloud deployment, such as KVM, ESXi, OpenStack, K8s, AWS, Azure, Alibaba, Google Cloud, etc</span></li><li><span>Understanding of current and in future technologies such as&nbsp;private clouds, public clouds, telco-grade 4G/5G security concepts, virtualization &amp; micro-services concepts</span></li><li><span>Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.</span></li><li><span>Can demonstrate your problem-solving skills and how this has impacted key wins within your current organisation.</span></li><li><span>Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.</span></li><li><span>Fluency in English is a must&nbsp;</span></li><li><span>Excellent communication and presentation skills.</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Line of Service</b><br>Advisory<br><b>Industry/Sector</b><br>Technology<br><b>Specialism</b><br>Advisory - Other<br><b>Management Level</b><br>Senior Associate<br><b>Job Description &amp; Summary</b><br>PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).<br>The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.<br>In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.<br><b>Key Responsibilities</b><br><b>Business Analysis &amp; Requirements</b><br>• Elicit, analyze, and document business requirements through workshops, interviews, and process reviews<br>• Translate business needs into functional and non-functional system requirements<br>• Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents<br>• Perform gap analysis between current and future-state processes<br><b>PMIS Design &amp; Configuration</b><br>• Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)<br>• Design workflows, business processes, cost templates, and approval structures<br>• Define data structures, forms, and governance frameworks<br>• Support deployment of PMIS across projects and departments<br><b>System Integration &amp; Data Management</b><br>• Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)<br>• Support data migration, validation, and quality assurance<br>• Ensure data accuracy, governance, and compliance standards<br><b>Testing &amp; Deployment</b><br>• Develop test scenarios and support system testing<br>• Lead or support User Acceptance Testing (UAT)<br>• Manage defect tracking and resolution coordination<br>• Support go-live activities and stabilization<br><b>Reporting &amp; Performance Insights</b><br>• Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)<br>• Support executive and operational reporting needs<br>• Ensure alignment of reporting structures with governance frameworks<br><b>Stakeholder &amp; Vendor Management</b><br>• Act as liaison between business users, IT teams, and external vendors<br>• Support vendor coordination and issue resolution<br>• Facilitate workshops and governance meetings<br>• Provide advisory support on PMIS best practices<br><b>Adoption &amp; Continuous Improvement</b><br>• Support change management and user onboarding<br>• Develop and deliver user training sessions<br>• Identify opportunities for system enhancements and process optimization<br>• Contribute to digital transformation initiatives<br><b>Systems &amp; Tools Exposure (One or More)</b><br>• Oracle Primavera Unifier<br>• Primavera P6 EPPM<br>• Aconex<br>• CostOS<br>• ERP systems (SAP, Oracle, MS Dynamics, etc.)<br>• Reporting tools (Power BI, BI platforms)<br><b>Core Competencies</b><br>• Strong business analysis and documentation skills<br>• Understanding of project lifecycle and project controls (cost, schedule, change, risk)<br>• Process mapping and governance alignment<br>• Analytical and problem-solving mindset<br>• Stakeholder communication and facilitation skills<br>• Understanding of system configuration concepts<br>• Attention to detail and data accuracy<br><b>Qualifications</b><br>• Bachelor's degree in Engineering, Construction Management, Information Systems, Business, or related field<br>• Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)<br><b>Experience &amp; Skills</b><br><ul><li>5+ years' experience in PMIS, project controls, or capital project digital transformation.</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.</li><li>Experience working with ERP integrations and enterprise reporting environments.</li><li>Strong stakeholder management and workshop facilitation skills.</li></ul><br><b>Education </b>(if blank, degree and/or field of study not specified)<br>Degrees/Field of Study required:<br>Degrees/Field of Study preferred:<br><b>Certifications </b>(if blank, certifications not specified)<br><b>Required Skills</b><br><b>Optional Skills</b><br>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {자세히(17)}<br><b>Desired Languages </b>(If blank, desired languages not specified)<br><b>Travel Requirements</b><br>Not Specified<br><b>Available for Work Visa Sponsorship?</b><br>No<br><b>Government Clearance Required?</b><br>No<br><b>Job Posting End Date</b><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Description</strong></span></p><br><p><span><strong>Technical writer / Business Analyst duties and responsibilities</strong></span></p><br><ul><li><span>Roles and responsibilities</span></li><li><span>Clarifying business ideas and ensure their relevance to the desired business value.</span></li><li><span>Assist in shaping the product vision, value and charter in collaboration with the product manager, solution architect and project management.</span></li><li><span>Collaborate with the product manager / Owner, solution architect and program manager in the product exploration and document the detailed functional and technical user stories.</span></li><li><span>Identify business users underlying needs and research the product environment and translate the outcome into requirements and features.</span></li><li><span>assures compliance of the development outcomes with a customer’s business goals.&nbsp;</span></li><li><span>Analyzing the structure of a business to determine how it operates and determine its objectives.</span></li><li><span>Developing comprehensive end-to-end Business scenarios, use cases, and test cases.</span></li><li><span>Assist Product management in creating product roadmap, features and assist with them in prioritizing product backlog.</span></li><li><span>Collaborate with product management and project management in leading product refinement events&nbsp;</span></li><li><span>Track and update product requirements, features and keep them relevant to the updated business objectives</span></li><li><span>Create and maintain product documentation (User guide, release notes, etc). Collaborate with the scrum master to update the documentation with the proper level of detail.</span></li></ul><p><span><strong>Job Requirements</strong></span></p><br><p><span><strong>Required Experience and Qualifications</strong></span></p><br><ul><li><span>Bachelor’s degree in computer science or relevant study</span></li><li><span>7+ years of professional experience, at least 5 years of relevant business analysis experience in Software development&nbsp;</span></li><li><span>Previous experience as a software Developer is a highly appreciated.&nbsp;</span></li><li><span>IIBA certificate is a plus.</span></li><li><span>Proficiency in English is a must.</span></li></ul><p><span><strong>Interpersonal skills</strong></span></p><br><ul><li><span>In-depth understanding of system thinking and design thinking</span></li><li><span>Ability to communicate with C-Level / ExCo level</span></li><li><span>Excellent research and analytic skills</span></li><li><span>In-depth knowledge of Business &amp; data modeling techniques</span></li><li><span>Excellent attention to detail</span></li><li><span>Ability to turn complex concepts into simple language</span></li><li><span>Excellent verbal and written communication skills</span></li><li><span>Excellent time management and prioritization skills.</span></li><li><span>Business Writing and Reporting.</span></li><li><span>Analytical thinker, Decision-maker, Problem-solver.</span></li><li><span>Documentation and visualization master, able to utilize visualization tools to provide explicit requirement documentation</span></li><li><span>Expert user of Jira, Confluence, and similar tools</span></li></ul> </div>

Role Description<br>We are looking for a Social Media Analyst to join our marketing team. The ideal candidate is data-driven, observant, and experienced in analyzing the success of social media campaigns. This role involves creating reports and analyzing metrics The ideal candidate should be knowledgeable about social media platforms, analytics, and trends. This is a full-time on-site role located in El Maadi for a Social Media Analyst and Researcher.<br>Responsibilities:<br>Analyse data from social media platforms using tools such as Google Analytics, Hootsuite, and Sprout Social. Create reports and dashboards to track progress and inform stakeholders of insights. Collaborate with marketing and content teams to develop a social media strategy. Stay up-to-date with the latest trends and technologies in social media. Study competitors and find ways to improve. Monitor social media platforms, trends, and industry best practices to identify opportunities for improvement and innovation.<br>Qualifications:<br>Bachelor's degree in Marketing, Communications, Business Administration, or a related field2+ years of experience working as a Social Media Analyst and Researcher Ability to use various data software and digital marketing tools Excellent analytical, research, and multitasking skills Strong understanding of social media platforms and emerging digital trends Ability to work in teams and communicate effectively with both technical and non-technical audiences Excellent verbal and written communication skills in English and Arabic Experience with Arabic Content creation is a plus Experience with content scheduling and planning is a plus Experience with data visualization tools is a plus<br>Why Join Us?<br>• Work in a creative and dynamic environment where your ideas shape the digital landscape.• Be part of a team dedicated to innovation, working with top-tier clients on exciting projects.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Senior Business Analyst <br> <br><strong>Duties &amp; Responsibilities</strong><br><ul><li>Articulate and champion a clear, long-term product vision, ensuring alignment across the team and stakeholders.</li><li>Serve as the sole owner of the Product Backlog, prioritizing items based on value, risk, and dependencies to maximize efficiency and outcomes.</li><li>Make tactical decisions on feature development to ensure every delivery increment provides maximum value to customers and the business.</li><li>Act as the primary liaison for all stakeholders, gathering feedback, managing expectations, and communicating progress and trade-offs clearly.</li><li>Collaborate daily with the development team to clarify requirements, define acceptance criteria, and actively participate in all Scrum ceremonies.</li><li>Deep understanding of the target market, user personas, and the industry domain to inform product decisions.</li><li>Proven ability to use data, metrics, and user feedback to drive backlog prioritization and validate the product direction.</li><li>Strong sense of value prioritization and the ability to articulate the business case and ROI for product features.</li><li>Sufficient understanding of the technology stack and development processes to collaborate credibly with engineers.</li><li>Excellent at conveying vision and requirements to both technical and non-technical audiences, with strong active listening and negotiation skills.</li><li>Mastery of Agile/Scrum practices, including writing user stories, defining acceptance criteria, and active participation in all sprint events.</li></ul><br><strong>Qualifications, skills, and abilities </strong><br><ul><li>A minimum of 5 years of experience as a Product Owner or Business Analyst in an Agile/Scrum environment, with a verifiable track record of guiding products from initial concept through to successful launch and subsequent iteration.</li><li>High proficiency with Agile tools like Jira or Azure DevOps for sophisticated backlog management.</li><li>A strong understanding of the end-to-end Software Development Lifecycle (SDLC) and a deep commitment to Agile principles and practices.</li><li>Demonstrated mastery in writing excellent user stories and well-defined acceptance criteria.</li><li>Strong business acumen, with the ability to understand and align detailed product work with overarching strategic company goals.</li><li>An analytical, data-driven mindset; you are comfortable using data and metrics to inform priorities, validate ideas, and solve complex problems.</li><li>Outstanding communication, presentation, and facilitation skills. You can explain complex technical concepts to non-technical audiences and articulate business needs to developers with equal ease.</li><li>Proven experience in managing diverse stakeholders, navigating conflicting priorities, and building consensus through effective influence and negotiation.</li></ul><ul><li><strong>Preferred Qualifications (Nice-to-Haves):</strong><br>Certified Scrum Product Owner (CSPO) or similar Agile certification.<br>A genuine passion for creating user-centric products that solve real-world problems.</li><li>Preferred to have an IQAMA.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Position Overview:</strong><br>We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic team. As a Senior Business Analyst, you will play a critical role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders from various departments to understand their requirements and translate them into actionable insights and recommendations. Your expertise in data analysis, process improvement, and project management will be instrumental in driving strategic initiatives and achieving business objectives.<br><strong>Responsibilities:</strong><br>1. Requirement Gathering and Analysis: Collaborate with stakeholders to elicit, document, and prioritize business requirements. Analyze complex business processes and systems to identify areas for improvement and recommend solutions.<br>2. Data Analysis: Utilize advanced analytical techniques to extract insights from large datasets. Conduct data validation, cleansing, and modeling to support decision-making processes. Present findings using visualization tools to communicate complex information effectively.<br>3. Process Improvement: Identify opportunities for process optimization and automation. Conduct process mapping, and gap analysis, and develop recommendations for streamlining workflows and enhancing operational efficiency.<br>4. Project Management: Lead and participate in cross-functional projects, coordinating activities, resources, and timelines. Develop project plans, monitor progress, and ensure timely delivery of project milestones. Mitigate risks and resolve issues to achieve project objectives.<br>5. Stakeholder Engagement: Collaborate with business stakeholders, including executives, managers, and subject matter experts. Facilitate workshops, interviews, and meetings to gather requirements and align expectations. Build strong relationships to foster effective communication and collaboration.<br>6. Documentation and Reporting: Prepare comprehensive business requirement documents, functional specifications, and user stories. Create clear and concise reports, dashboards, and presentations to convey insights, project status, and recommendations to stakeholders at all levels.<br>7. Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies relevant to business analysis. Share knowledge and mentor junior team members to enhance the overall capabilities of the team.<br><strong>Requirements</strong><br><strong>Qualifications:</strong><br>1. Experience: Minimum of 4-6 years of experience as a Business Analyst, with a focus on process improvement, data analysis, and project management. Previous experience in a senior or lead capacity is preferred.<br>2. Strong Analytical Skills: Demonstrated ability to analyze complex business problems, interpret data, and provide data-driven recommendations. Proficiency in data analysis tools, such as Excel, SQL, or visualization tools (e.g., Tableau, Power BI).<br>3. Business Acumen: Deep understanding of business processes, operations, and industry dynamics. Ability to quickly grasp business strategies, goals, and challenges to provide valuable insights and solutions.<br>4. Project Management: Proven experience in managing projects from initiation to completion. Familiarity with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).<br>5. Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels. Strong facilitation and presentation skills to convey complex ideas and concepts clearly.<br>6. Problem-Solving Skills: Strong analytical and critical thinking abilities. Proactive approach to problem-solving, with the ability to identify and address root causes rather than symptoms.<br>7. Adaptability and Flexibility: Comfortable working in a fast-paced and dynamic environment. Ability to prioritize tasks, handle multiple projects simultaneously, and adapt to changing priorities and deadlines.<br>8. Education: Bachelor's degree in Business Administration, Computer Science, or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Position Overview:</strong><br>We are seeking a highly skilled and experienced Senior Business Analyst to join our dynamic team. As a Senior Business Analyst, you will play a critical role in bridging the gap between business needs and technology solutions. You will work closely with stakeholders from various departments to understand their requirements and translate them into actionable insights and recommendations. Your expertise in data analysis, process improvement, and project management will be instrumental in driving strategic initiatives and achieving business objectives.<br><strong>Responsibilities:</strong><br>1. Requirement Gathering and Analysis: Collaborate with stakeholders to elicit, document, and prioritize business requirements. Analyze complex business processes and systems to identify areas for improvement and recommend solutions.<br>2. Data Analysis: Utilize advanced analytical techniques to extract insights from large datasets. Conduct data validation, cleansing, and modeling to support decision-making processes. Present findings using visualization tools to communicate complex information effectively.<br>3. Process Improvement: Identify opportunities for process optimization and automation. Conduct process mapping, and gap analysis, and develop recommendations for streamlining workflows and enhancing operational efficiency.<br>4. Project Management: Lead and participate in cross-functional projects, coordinating activities, resources, and timelines. Develop project plans, monitor progress, and ensure timely delivery of project milestones. Mitigate risks and resolve issues to achieve project objectives.<br>5. Stakeholder Engagement: Collaborate with business stakeholders, including executives, managers, and subject matter experts. Facilitate workshops, interviews, and meetings to gather requirements and align expectations. Build strong relationships to foster effective communication and collaboration.<br>6. Documentation and Reporting: Prepare comprehensive business requirement documents, functional specifications, and user stories. Create clear and concise reports, dashboards, and presentations to convey insights, project status, and recommendations to stakeholders at all levels.<br>7. Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies relevant to business analysis. Share knowledge and mentor junior team members to enhance the overall capabilities of the team.<br><strong>Requirements</strong><br><strong>Qualifications:</strong><br>1. Experience: Minimum of 4-6 years of experience as a Business Analyst, with a focus on process improvement, data analysis, and project management. Previous experience in a senior or lead capacity is preferred.<br>2. Strong Analytical Skills: Demonstrated ability to analyze complex business problems, interpret data, and provide data-driven recommendations. Proficiency in data analysis tools, such as Excel, SQL, or visualization tools (e.g., Tableau, Power BI).<br>3. Business Acumen: Deep understanding of business processes, operations, and industry dynamics. Ability to quickly grasp business strategies, goals, and challenges to provide valuable insights and solutions.<br>4. Project Management: Proven experience in managing projects from initiation to completion. Familiarity with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).<br>5. Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels. Strong facilitation and presentation skills to convey complex ideas and concepts clearly.<br>6. Problem-Solving Skills: Strong analytical and critical thinking abilities. Proactive approach to problem-solving, with the ability to identify and address root causes rather than symptoms.<br>7. Adaptability and Flexibility: Comfortable working in a fast-paced and dynamic environment. Ability to prioritize tasks, handle multiple projects simultaneously, and adapt to changing priorities and deadlines.<br>8. Education: Bachelor's degree in Business Administration, Computer Science, or a related field. Relevant certifications (e.g., CBAP, PMI-PBA) are a plus.<br> </div>

Location: El Gouna - Egypt<br>General Responsibilities:The Account Analyst will support financial operations through account reconciliations, financial reporting, and data analysis. The role is responsible for ensuring the accuracy of financial records, identifying discrepancies, and maintaining compliance with company policies. Strong analytical skills, attention to detail, and excellent English communication skills are essential for effective collaboration with internal and external stakeholders.<br>Duties:• Prepare, analyze, and maintain financial reports and account reconciliations.• Monitor accounts for payable and receivable transactions to ensure accuracy and timely processing.• Support monthly, quarterly, and annual financial closing activities.• Review financial records, transactions, and documentation to ensure accuracy, completeness, and compliance with company policies.• Analyze financial data to identify discrepancies, trends, and opportunities for process improvement.• Investigate and resolve account-related issues in a timely manner.• Coordinate with internal departments and external vendors to gather information and address financial inquiries.• Maintain accurate financial records and ensure proper documentation of transactions.• Communicate professionally and effectively in English via email, virtual meetings, and other business channels.• Assist with audits and provide supporting documentation as required.<br>Job Specifications<br>• Education:- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.<br>• Experience:- 1 to 3 years of experience in accounting, finance, or a similar analytical role.- Experience working with ERP systems or accounting software.<br>• Skills:- Excellent command of English, both written and spoken.- Strong analytical, problem-solving, and numerical skills.- Proficiency in Microsoft Excel and the Microsoft Office Suite.- High level of accuracy, attention to detail, and organizational skills.- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.- Strong interpersonal and communication skills with the ability to collaborate effectively across teams.- Knowledge of accounting principles, financial reporting, and reconciliation processes.- Familiarity with financial controls and compliance requirements.<br> Deadline: 20 August 2026

Department: Project Workforce Management Reports To: WFM Planning Analyst Position Overview The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers. Key Responsibilities• Generates and delivers real-time reports to Operations Management Team• Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.• Provides performance analysis to ensure accurate, timely reporting to support business decisions.• Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.• Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.• Control the Service Levels.• Break management.• Be a true team member in Teleperformance – focused on the success of the company and the well-being of the team.• Interaction with other departments to improve and maximize the project(s) results.• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.• Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.---Required Qualifications Education and specific Training:• Higher Education Degree (preferential).• Fluency in English (minimum B2). Work Experience:• 2+ Years of Experience in project management and implementation.• Proficient in Excel, Word, and Outlook.• Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.· Experience with usage of Telepotie tool is a must<br>Soft Skills & Other Requirements Technical Skills• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);• Experience managing in Customer Experience Management operations; Competencies and specific skills• Achievement oriented.• Analytical ability.• Initiative.• Problem solving.• Team building / Teamwork.

Role Purpose:The Business Controller is a key member of the Business Controlling team, owning financial analysis and performance management for an assigned scope. The role combines FP&A, management reporting, and business partnering in a complex, international, multi-entity environment. We are looking for an experienced controller who can take end-to-end ownership of their scope, operate autonomously, and act as a trusted sparring partner for operations. <br>Key Responsibilities:Reporting & Performance Management: • Own the preparation and delivery of weekly & monthly management reporting packs (actuals vs. budget/forecast) • Collect, check, and consolidate financial data from multiple sources and entities, ensuring accuracy, consistency, and timeliness • Maintain, improve, and rationalize recurring reports, templates, and dashboards • Provide insightful commentary on performance, highlighting risks and opportunities Financial Planning & Analysis (FP&A): • Lead the preparation of annual budgets and periodic reforecasts for the assigned scope • Drive variance analyses and deliver clear, decision-oriented commentary on financial performance • Develop and maintain financial models and Excel-based tools • Own ad-hoc analyses and challenge business cases with a critical, constructive mindset Business Partnering: • Act as a sparring partner for operational teams and support functions (Accounting, HR, IT, etc.) in performance reviews • Translate financial data into clear, actionable outputs for non-finance stakeholders, up to senior management level • Lead financial input in regular business review meetings Process & Data Quality: • Drive continuous improvement of reporting files, controlling templates, and forecast processes • Lead standardization and documentation of controlling processes • Identify data quality issues and drive their resolution • Leverage financial systems (ERP, BI tools) used across the scope and contribute to their evolution Skills & Personal Attributes Technical & Analytical Skills: • Strong command of financial data and analytical problem-solving • Advanced Excel and financial modelling skills (complex formulas, pivot tables, structured workbooks) • Solid command of P&L mechanics and management accounting concepts • Strong interest in financial systems, reporting tools, and process improvement • Experience with ERP or BI tools is a plus (D365, Power BI, etc.) Personal & Soft Skills: • Fluent in English (B2 minimum) • Autonomous, structured, reliable, and detail-oriented • Proactive, with full ownership of deliverables and deadlines • Comfortable managing senior stakeholders and working remotely across countries and functions • Strong communicator, able to simplify complexity for non-finance audiences • Able to manage competing priorities and deliver on time in a fast-paced setting Experience & Background: • 3+ years of experience in a finance, controlling, or FP&A role • Degree in Finance, Accounting, Business, or a related field • Experience in an international or multi-entity environment is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Description</strong><br>Senior Business Analyst<br>Egypt Remote Definite Term <br>ABOUT THE ROLE<br>We are looking for a Senior Business Analyst to join a digital transformation program our client. <br>WHAT WE ARE LOOKING FOR<br><ul><li>Bachelor's degree in related fields.</li><li>Fluent in Arabic and English (spoken and written) - mandatory.</li><li>Minimum 5 years of experience as a Business Analyst on enterprise digital transformation projects.</li><li>Experience working on multinational projects with distributed, cross-cultural teams is an asset.</li><li>Able to travel frequently to the Middle East.</li><li>Comfortable working across different time zones, including regular collaboration with development team. </li><li>Strong requirements-analysis background: process mapping, pain-point analysis, BRD/functional specification review.</li><li>Experience with procurement, finance/budgeting, or invoice/AP processes is a plus.</li><li>Strong stakeholder management and communication skills across business and technical audiences.</li><li>Plan and coordinate and execute application testing (UAT) against BRD requirements, including test case preparation, defect tracking, test execution and stakeholder sign-off.</li></ul><br>WHAT YOU WILL DO<br><ul><li>Own day-to-day coordination with the solution provider across a workstream (eg.Procurement, Financial &amp; Budgeting, Invoice Management).</li><li>Validate business requirements against business processes, pain points and stated objectives; flag gaps or misalignment early.</li><li>Translate and reconcile requirements between stakeholders and delivery teams.</li><li>Bridge functional requirements to the development team, ensuring accurate handoff of scope, workflows and business rules.</li><li>Coordinate across time zones with the development tem to keep requirement clarifications and reviews unblocked.</li><li>Track delivery sign-off status, open issues and dependencies; report progress to the project manager.</li><li>Represent the project on-site with the client and solution provider as needed.</li></ul><br>KEY SKILLS<br>Business Analysis<br>• BRD Review &amp; Validation<br>• Stakeholder Management<br>• Arabic/English Bilingual Communication<br>• Cross-Timezone Coordination<br>• Procurement &amp; Finance Domain Knowledge<br>• Multinational Project Delivery<br>• Testing<br>iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies.<br>Visit us at https://www.isoftstoneinc.com.<br>iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.<br> </div>

Department: Project Workforce Management Reports To: WFM Planning Analyst Location: One kattameya- qesm el maadi Position Overview The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers. Key Responsibilities• Generates and delivers real-time reports to Operations Management Team• Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.• Provides performance analysis to ensure accurate, timely reporting to support business decisions.• Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.• Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.• Control the Service Levels.• Break management.• Be a true team member in Teleperformance – focused on the success of the company and the well-being of the team.• Interaction with other departments to improve and maximize the project(s) results.• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.• Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.<br>Required Qualifications Education and specific Training:• Higher Education Degree (preferential).• Fluency in English (minimum B2). Work Experience:• 1-2 Years of Experience in project management and implementation.• Proficient in Excel, Word, and Outlook.• Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.· Experience with usage of Telepotie tool is a must<br>Soft Skills & Other Requirements Technical Skills• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);• Experience managing in Customer Experience Management operations; Competencies and specific skills• Achievement oriented.• Analytical ability.• Initiative.• Problem solving.• Team building / Teamwork.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Firm: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA.<br> With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.<br> About the role Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East.<br> We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.<br> You'll work alongside solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions.<br> This is a hands-on delivery role with room to grow into solution design and presales.<br> Responsibilities : Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.<br> Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.<br> Translate business requirements into functional specifications that solution and technical teams can build against.<br> Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.<br> Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off.<br> Maintain backlogs and requirement traceability across the project lifecycle.<br> Support presales and scoping activities, including effort estimation and proposal input.<br> Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.<br> Why Arcsen Work on high-impact Salesforce transformations for leading regional brands.<br> Structured BA practice with frameworks, mentorship, and a clear progression path.<br> Exposure across multiple industries and the full Salesforce platform.<br> A collaborative team that invests in capability building.<br> Attractive packages and performance compensation.<br> Full work comfort, ability to work remotely from any place.<br> Health insurance package.<br> We care about your health and well-being.<br> Paid-time off and holidays.<br> Giving our professionals the flexibility &amp; responsibility to manage their times.<br> Arcsen is an equal opportunity employer.<br> We celebrate diversity and are committed to creating an inclusive environment for all employees.<br> Different makes us better.<br> By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes.<br> This consent will allow us to contact you in connection with our recruitment.<br> We will process your data for two years.<br> 5+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations.<br> Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).<br> Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria.<br> Experience facilitating workshops and managing client-facing communication with confidence.<br> Familiarity with process modeling (BPMN 2.<br>0 a plus) and Agile delivery.<br> Strong analytical thinking and attention to detail.<br> Excellent written and spoken English; Arabic is an advantage given our regional client base.<br> Nice to have Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).<br> Experience with MuleSoft, Agentforce, or data migration projects.<br> Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).<br> Prior experience at a consulting or implementation partner.<br></span> </div>

Company Description :Fawaterak is a PCI-certified online payments platform serving micro, small, and medium enterprises (MSMEs), enabling businesses to accept payments and sell products or services online without needing a website. The platform offers an end-to-end solution with features such as fully branded invoices, product links, promo and discount systems, ticketing, mini-stores, CRM, and advanced reporting. <br>Fawaterak is integrated with more than 15 payment methods, including Visa, Mastercard, Meeza, Vodafone Cash, Orange Cash, banks’ mobile wallets.. etc. The solution is developed by an in-house team and supported by strong partnerships with leading banks and financial institutions in Egypt, creating a dynamic environment for professionals in the fintech and payments space.<br>Role Description: The Senior Fraud Risk Analyst is a full-time, hybrid role based in Giza, with flexibility to work from home part of the time. This role is responsible for monitoring transactional activity, identifying suspicious patterns, and assessing fraud risks across Fawaterak’s payment channels. The Senior Fraud Risk Analyst will design and refine risk models, implement fraud detection rules, and collaborate with product, engineering, and operations teams to prevent and mitigate fraud incidents. Day-to-day tasks include analyzing data, preparing risk reports, recommending control enhancements, and supporting investigations into suspected fraudulent behavior. The role also involves staying current with regulatory requirements and industry best practices to ensure robust fraud risk management for MSME clients.<br>Qualifications Strong Analytical Skills and proficiency in Statistics to interpret complex data sets, identify trends, and build fraud detection models. Proven experience in Risk Analysis and Finance, Must to be within payments and fintech companies environments. Excellent Communication skills to present findings, influence decisions, and collaborate effectively with cross-functional stakeholders. Experience with fraud monitoring tools, rule engines, and data analysis platforms (e.g., SQL, Excel, BI tools). Knowledge of PCI compliance, payment processing workflows, and digital wallets is highly beneficial. Bachelor’s degree in Finance, Economics, Statistics, Mathematics, Business, or a related field; advanced certifications in risk or fraud management (e.g., CFE, FRM) are a plus. Ability to work in a fast-paced environment, prioritize multiple tasks, and maintain high attention to detail. Demonstrated problem-solving mindset and integrity in handling sensitive financial and customer information.