Senior Systems Engineer Help Desk Egypt — Maadi, Cairo Full-time. Based at our Maadi office, working regularly on client sites across Greater Cairo. About us Help Desk Egypt has delivered enterprise IT infrastructure and managed services since 2012. Our clients are international schools, multinational joint ventures, and established Egyptian companies operating to international standards — organisations where infrastructure is expected to work, and where downtime carries real cost. We operate our own datacenter facility in Maadi and hold end-to-end accountability for the environments we manage. Our discipline is our positioning: Enterprise IT. Business Discipline. The role This is a client-facing engineering role. You will be the technical face of Help Desk Egypt at a portfolio of client sites — present in their offices, trusted by their management, and accountable for the infrastructure underneath.
What you will do Client delivery Serve as primary on-site technical contact for an assigned client portfolio Resolve user-level issues across desktop, mobile, collaboration and access Conduct scheduled proactive site visits — reviewing, documenting and pre-empting rather than waiting for tickets Communicate directly with client management: explaining faults, presenting options, and setting expectations Identify and flag opportunities where a client's environment needs investment Infrastructure engineering Deploy, configure and maintain network and server infrastructure at client sites and in our own facility Enterprise firewall administration: segmentation, policy design, address translation, remote and site-to-site VPNDNS architecture, certificate lifecycle and edge service configuration Structured cabling, switching and wireless design for new deployments Cloud identity and messaging Multi-tenant administration of cloud identity and productivity platforms across the client portfolio Identity and access management: user and group lifecycle, authentication policy, multi-factor enforcement, conditional access and privilege governance Licensing design and tenant right-sizing — matching entitlement to requirement rather than over-provisioning Mail flow architecture: routing, connectors, shared and delegated mailboxes, retention Email authentication and deliverability — SPF, DKIM, DMARC — including remediation of misconfigured domains Directory synchronisation and hybrid identity where on-premises directories remain in service Tenant security posture: audit, review and hardening against platform baselines Escalation and standards Act as escalation point for issues beyond first-line resolution Operate documented change control: planning, maintenance windows, rollback procedures, client notification Maintain accurate technical documentation of every environment you touch Participate in incident response, including occasional work outside standard hours Requirements Technical Minimum 3 years hands-on infrastructure or network engineering experience — systems integration, managed services, telecommunications, or a substantial in-house environment Demonstrable production experience with enterprise firewall platforms, commercial or open-source Administration experience with enterprise cloud identity and productivity platforms, including mail flow and email authentication Working Linux and Windows Server competence: command-line administration, service management, log-based diagnosis Sound reasoning from first principles on routing, address translation, name resolution and TLS — independent of any particular vendor's interface Practical competence supporting end users on modern desktop and cloud collaboration platforms Professional Professional written and spoken English to a standard suitable for direct communication with senior client stakeholders. This is non-negotiable. Presentable and confident on client premises Change discipline: planning, rollback preparation, and communication before production changes Documentation as a working habit, not an afterthought Valid driving licence and willingness to travel across Greater Cairo Advantageous Prior managed services or consultancy experience across multiple concurrent clients Virtualisation and backup operations German or another second European language Database or ERP platform exposure What we offer A defined client portfolio and genuine ownership of it Structured onboarding with a formal review at 90 days Deliberate technical development — we expect strong candidates to arrive with depth in some areas and gaps in others, and we invest in closing them A clear path toward senior technical authority within the company Compensation commensurate with demonstrated experience Selection process Initial screening call Practical technical assessment Final interview