Swift Jobs in Egypt

<p>aDispatcher is a specialized dispatch outsourcing company serving luxury ground transportation operators across the United States. We place trained, professional dispatchers with limousine and chauffeur service clients who demand precision, professionalism, and 24/7 reliability.</p><p>We are hiring a <strong>dispatcher</strong> to join our team and be placed with one of our active US-based limousine clients. In this role, you will serve as the live operational backbone of a luxury transportation company — managing reservations, coordinating chauffeurs, handling client calls, and ensuring every ride is executed flawlessly.</p><p>This is a high-accountability role. Our clients operate in premium markets where errors are not acceptable and communication must be fast, clear, and professional at all times.</p><p><strong>Your day-to-day will include:</strong></p><ul><li>Answering inbound calls and emails from clients, passengers, and affiliates</li><li>Entering, reviewing, and managing reservations in dispatch software (LimoAnywhere or similar)</li><li>Coordinating chauffeurs before, during, and after trips</li><li>Monitoring flight status and adjusting pickups accordingly</li><li>Escalating issues promptly and following client-specific SOPs</li><li>Maintaining accurate trip records and status updates throughout each shift</li></ul>

<ul><li>Contacting and following up on all drivers to ensure that all lines are fully moved on the line start dates by group or by phone.</li><li>Record the dates of movement and arrival in the follow-up data at the level of each shift and send it to the Operations Manager</li><li>Cars inspection after arrival, record any observations in the daily follow-up statement, and send reports to the Operations Manager.</li><li>Record any problems that arise in the sector and follow up their solution in coordination with the Operations Director and send a statement of problems on a daily basis.</li><li>Supplying cars with fuel at the contacted station, issuing invoices and signing them by the driver, and making the necessary settlements on a daily basis.</li><li>Recording drivers' attendance with the sector and additional trips on a daily basis to calculate wages.</li><li>Follow up on the departure of cars until they reach the last station, whether by phone or through the group, and record them in the follow-up report.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Eco-Landscaping &amp; External Hygiene Optimization Lead is responsible for driving excellence in external environmental management by ensuring high standards of landscaping, irrigation, hygiene, waste handling, and pest control operations while overseeing contractor compliance with HSE, environmental, and operational service standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Health &amp; Safety:</b> Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained. Ensure full compliance with Lafarge safety standards and promote safety culture and safe practices among the entire work force. Ensure all BP employees are operating in a safe working environment. Provide monthly reporting and statistics regarding safety performance and incidents. Ensure that all employees and contractors following Health Safety Rules. Conduct VPC and direct other key members in the company to do the same. Identify people with potential to assume broader safety responsibility. Submit the safety figures on monthly basis to the company and discuss areas of improvement. Lead investigations in major safety incidents. Review investigation reports on safety violation incidents and decide on additional actions to be taken. Assume key responsibility for developing H&amp;S improvement plan and relevant action plans. Follow HSIP of the plant and follow the progress. Stopping Unsafe act. Ensure that all employees trained. Attending all safety Meeting Ensure that all employees follow SWI. Achieve Annual Health and safety personal objective.</li><li><b>Functional:</b> Manage and audit all sustainable landscaping projects, ensuring the maintenance and aesthetic upkeep of all green areas and facility perimeters. Oversee the deployment and optimization of water-efficient irrigation networks tailored for harsh, dry environments. Direct and monitor the comprehensive deep cleaning, pressure washing, and sanitation of all outdoor common areas, factory yards, internal roadways, and facility perimeters to maintain pristine industrial standards. Enforce rigid protocols for waste segregation at the source (organic, plastic, paper) across all external areas. Coordinate the end-to-end logistics of waste removal and disposal with certified external environmental regulatory bodies. Plan, schedule, and review chemical spraying cycles and preventative baiting programs to eliminate insects, rodents, and pests from all open zones, facility perimeters, and outdoor dining boundaries. Conduct daily field safety audits to ensure all landscaping, cleaning, and pest control labor strictly wear required Personal Protective Equipment (PPE), including high-visibility vests, chemical-resistant gloves, protective masks, and safety footwear. Monitor the contractor s chemical inventory (pesticides, fertilizers, cleaning agents) to verify absolute environmental compliance and safety standards. Review Material Safety Data Sheets (MSDS) to prevent any hazards to local groundwater or personnel. Administer daily shift checks to ensure the contractor's labor structure complies with the maximum 2% monthly absence cap. Enforce absolute discipline for shift handover timings at the exact 08:15 AM / 08:15 PM marks. Monitor external site areas to detect, report, and penalize workplace infractions, including smoking outside designated booths, sleeping during shifts, property damage, or wandering outside assigned work zones. Administer the monthly 100- point Balanced Scorecard system for environmental services, tracking and docking points for labor shortages, behavioral violations, safety breaches, or recurring hygiene defects. Direct the execution of immediate, categorical financial deductions from the monthly invoice for critical infractions, such as pest infestations within living or dining perimeters, uncollected waste, unsafe chemical usage, or contractor delays in paying labor wages</li></ul><p></p></section>

<p><strong>Job Purpose</strong></p><p class="MsoNormal">Reporting &amp; MIS Unit\:</p><p class="MsoNormal">• To contribute to the development of customer care status toward its objectives through facilitating the decision making process through analysis and insights related to the operational performance, voice of the customer and strategic KPIs c</p><p class="MsoNormal">• Provide regular business review presentations tackling the customer care strategic projects / initiatives to CEO and top management.</p><p class="MsoNormal">• Manage and conduct performance analysis of activities within the Customer Care through KPIs development, tracking and propose actions for improvement that result in efficiency or better Customer Care presence in the market place.</p><p class="MsoNormal">• Drive the CEO and top management bi-weekly reviews for customer care.</p><p class="MsoNormal">• Meet the reporting demands of finance and commercial SPOCs regarding analysis related to customer care performance.</p><p class="MsoNormal">• Manage and conduct the reporting activities, ensuring the timely delivery of all pre set reports/presentations. In addition to ad-hoc reports performed to evaluate Customer Care performance.</p><p class="MsoNormal">• Supporting TRIM Index enhancement through analyzing the root causes of gaps and provide ongoing analysis with recommendations</p><p class="MsoNormal">• Supporting the complaints rate enhancement through focusing on the roost causes and provide ongoing tracking for actions towards customer satisfaction</p><p class="MsoNormal">• Enhance the reporting mechanism through automation by providing end users with automated reporting and decision support tool to standardize the level of analysis and to speed up the decision making process.</p><p class="MsoNormal">• Conduct periodical meetings with operational managers to discuss opportunities for required customized reports related to their areas.</p><p class="MsoNormal">• Direct and gather relevant data from different sources to conduct analysis that influence the decision making process.</p><p class="MsoNormal">• Manage and conduct the reporting activities, ensuring the timely delivery of all pre set reports/presentations. In addition to ad-hoc reports performed to evaluate Customer Care's performance and assist the Commercial Team in taking business decisions.</p><p class="MsoNormal">• Manage and conduct performance analysis of activities within the Customer Care through KPIs development, tracking and propose actions for improvement that result in efficiency or better Customer Care presence in the market place. Performance Management Unit</p><p class="MsoNormal">• Identifying the strategic KPIs to match the company and customer care strategy, from strategic KPIs definition, setting targets and weights to the staff level.</p><p class="MsoNormal">• Unifying the performance standards across all customer care functions.</p><p class="MsoNormal"><span >&nbsp;</span>• Review and assess targets on a frequent basis to ensure ongoing performance improvement.</p><p class="MsoNormal"><span >&nbsp;</span>• To ensure that individual accountability for each target is clearly identified and indicated in all performance reporting.</p><p class="MsoNormal">• To ensure adverse performance is identified, highlighted to accountable managers, reports and action plans are put in place in a timely fashion.</p><p class="MsoNormal">• To ensure a set of key indicators for Etisalat's Customer Care performance are identified, agreed and made the subject of clear, timely and regular reporting to Customer Care Heads.</p><p class="MsoNormal">• To support Managing Directors in preparing Performance Reviews, ensuring key performance areas are included and reports prepared which effectively identify and account for performance issues and actions proposed.</p><p class="MsoNormal">• To contribute to the development of Performance Management Systems to enable swift electronic collection, monitoring and reporting of all aspects of Etisalat's Customer Care performance.</p><p class="MsoNormal">• To promptly initiate investigation of adverse performance, which is serious or persistent, ensuring engagement of the relevant Director and line manager, and ensure reports are produced with clearly identified causes and actions required.</p><p class="MsoNormal">• To represent Etisalat Customer care, as required, at meetings where performance is being reported ensuring clear explanation of issues and actions.</p><p class="MsoNormal">• To identify potential future performance arrangements that could impact on Etisalat's Customer Care Internal and external performance monitoring.</p><p class="MsoNormal"><span >&nbsp;</span>• Unifying performance standards across all customer care functions.</p><p class="MsoNormal"><span >&nbsp;</span>• Review and assess targets on a frequent basis to ensure ongoing performance improvement.</p><p class="MsoNormal">• Provide monthly scoring for all customer care staff and provide the performance curve (bell curve) to ensure effective management for performance across all functions.</p><p class="MsoNormal">• Manage and control KPIs / targets change process by validating, analyze reasons and provide recommendations.</p><p class="MsoNormal">• Focus on vendor performance to ensure better effectiveness and efficiency</p><p class="MsoNormal">• Focus on outlier performance though ongoing individual support till reaching a performance improvement phase. Drive and control the recognition program for the customer care and outsourcing employees</p>

<p>The Incident Management Agent serves as the primary point of contact for NCR Financial customers, ensuring the effective management, monitoring, and resolution of incidents and service requests. The role is responsible for handling customer interactions, monitoring ATM incidents, troubleshooting issues, documenting incidents, and coordinating escalations when required. The successful candidate will play a critical role in maintaining service quality, minimizing disruption to customer operations, and ensuring high levels of customer satisfaction through timely and accurate incident management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in information technology, Business Administration, or a related field.</li><li>Excellent command of the English language, both written and verbal.</li><li>0 to 2 years of experience in a Help Desk, IT Support, Incident Management, Service Desk, Customer Support, or Operations environment.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to manage multiple tasks and prioritize workload in a fast-paced environment.</li><li>Knowledge of incident management processes and service support principles is an advantage.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to work independently as well as collaboratively within a team environment.</li><li>Strong analytical and troubleshooting skills.</li><li>Willingness to work in a 24/7 shift-based environment, including public holidays if required.</li></ul>

<p>We're Hiring | Team Leader – Telecommunications (Coca-Cola Account)</p><p>Are you a passionate leader with a strong telecommunications and call center background? We're looking for a Team Leader to join our Coca-Cola Account and drive team performance while delivering an exceptional customer experience.</p><ul><li><p>Lead, support, and motivate the team to achieve performance targets.</p></li><li><p>Monitor team performance and provide regular feedback and coaching.</p></li><li><p>Ensure adherence to company policies, procedures, and quality standards.</p></li><li><p>Monitor daily operations and ensure smooth workflow.</p></li><li><p>Handle escalated customer issues and support the team in resolving complex cases.</p></li><li><p>Track team KPIs and prepare performance reports.</p></li><li><p>Conduct team meetings and provide updates on performance and business requirements.</p></li><li><p>Identify performance gaps and implement improvement plans.</p></li><li><p>Coordinate with other departments to ensure effective operations.</p></li><li><p>Maintain a positive and productive team environment.</p></li></ul><p><strong>Location: [Nasr city]</strong></p><p><strong>Shift: [9 working hours rotational]</strong></p><p></p><p><strong>Requirements</strong></p><ul><li><p>Previous experience as a Team Leader in the telecommunications/call center industry.</p></li><li><p>Strong leadership, coaching, and people management skills.</p></li><li><p>Ability to manage KPIs, SLAs, quality, and productivity targets.</p></li><li><p>Excellent communication and problem-solving skills.</p></li><li><p>Experience handling escalations and performance management.</p></li><li><p>Very good command of English.</p></li></ul><p></p>

<p>Identify training needs through job analysis, career paths, and consultation with managers, and develop and implement training programs. Prepared a training &amp; development plan based on competency gap and performance review. Coordinate and organize the timetable for both in-house and external training programs, ensuring alignment with employee shift patterns and maintaining work commitments. Evaluate the effectiveness of training programs and make necessary adjustments. Facilitate and track the newcomer onboarding process included orientation plan. Implement and maintain the different standards in place ISO 9000, ISO 45000, ISO 14000 and IATF in addition to all related requirements within HR department.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration or related field.</li><li>Minimum 5 years of experience in a learning and development role, preferably in the Industrial or Manufacturing industry.</li><li>Proven track record of designing, implementing, and evaluating effective training programs.</li><li>Strong knowledge of adult learning principles and instructional design methodologies.</li><li>High level of communication and presentation skills, with the ability to engage diverse audiences.</li><li>Experience with learning management systems (LMS) and ERP Systems.</li><li>Proficient in MS Office and e-learning software; experience with authoring tools (e.g., Articulate Storyline, Adobe Captivate) is an asset.</li></ul>

<p>Identify training needs through job analysis, career paths, and consultation with managers, and develop and implement training programs. Prepared a training &amp; development plan based on competency gap and performance review. Coordinate and organize the timetable for both in-house and external training programs, ensuring alignment with employee shift patterns and maintaining work commitments. Evaluate the effectiveness of training programs and make necessary adjustments. Facilitate and track the newcomer onboarding process included orientation plan. Implement and maintain the different standards in place ISO 9000, ISO 45000, ISO 14000 and IATF in addition to all related requirements within HR department.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Bachelor's degree in Business Administration or related field. Minimum 5 years of experience in a learning and development role, preferably in the Industrial or Manufacturing industry. Proven track record of designing, implementing, and evaluating effective training programs. Strong knowledge of adult learning principles and instructional design methodologies. High level of communication and presentation skills, with the ability to engage diverse audiences. Experience with learning management systems (LMS) and ERP Systems. Proficient in MS Office and e-learning software; experience with authoring tools (e.g., Articulate Storyline, Adobe Captivate) is an asset.</p>

<p>New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)</p><p>We offer a professional, people-first environment that supports growth, stability, and long-term career development.</p><p><strong>Technical Support (Telecom Account):</strong> Up to 20,800 EGP (Including 15% KPIs)</p><p><strong>Technical Support (Telecom Account):</strong> Up to 20,800 EGP (Including 15% KPIs) + incentives</p><p><strong>Location:</strong> New Cairo</p><p><strong>Full-Time | On-Site</strong></p><p><strong>English Level:</strong> B2 or above</p><p><strong>Benefits &amp; Perks:</strong></p><ul><li><strong>Night Shift Allowance:</strong> 1,100 EGP/month</li><li><strong>Mental Wellness Support:</strong> Wellness coach + free therapy sessions</li><li><strong>Gym Access &amp; Employee Discounts</strong></li></ul><p><strong>Transportation:</strong></p><ul><li>Door-to-door for females (on the return trips 24/7)(Collection points for the coming trip)</li><li>Drop-off within 1 km for males between 8 pm to 6 am</li></ul><p>Promotion eligibility after 6 months</p><p>Free learning platforms &amp; courses</p><p><strong>Employee Referral Program:</strong> Earn rewards by referring qualified candidates and growing your network within the company.</p><p><strong>What We Offer:</strong></p><ul><li>Respectful, non-toxic environment</li><li>Clear career growth &amp; internal promotions</li><li>Full transportation coverage</li><li>Employee recognition programs</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Graduates &amp; Dropouts (B2 English required)</p><p>Previous experience is a plus</p><p>Graduates &amp; dropouts are welcome to apply</p><p>English proficiency required: B2 / B2+ / C1</p><p>Military papers are required for males'</p>

<p>Identify training needs through job analysis, career paths, and consultation with managers, and develop and implement training programs. Prepared a training &amp; development plan based on competency gap and performance review. Coordinate and organize the timetable for both in-house and external training programs, ensuring alignment with employee shift patterns and maintaining work commitments. Evaluate the effectiveness of training programs and make necessary adjustments. Facilitate and track the newcomer onboarding process included orientation plan. Implement and maintain the different standards in place ISO 9000, ISO 45000, ISO 14000 and IATF in addition to all related requirements within HR department.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration or related field.</li><li>Minimum 5 years of experience in a learning and development role, preferably in the Industrial or Manufacturing industry.</li><li>Proven track record of designing, implementing, and evaluating effective training programs.</li><li>Strong knowledge of adult learning principles and instructional design methodologies.</li><li>High level of communication and presentation skills, with the ability to engage diverse audiences.</li><li>Experience with learning management systems (LMS) and ERP Systems.</li><li>Proficient in MS Office and e-learning software; experience with authoring tools (e.g., Articulate Storyline, Adobe Captivate) is an asset.</li></ul>

<p>We're Hiring | Team Leader – Telecommunications (Coca-Cola Account)</p><p>Are you a passionate leader with a strong telecommunications and call center background? We're looking for a Team Leader to join our Coca-Cola Account and drive team performance while delivering an exceptional customer experience.</p><p></p><ul><li><p>Lead, support, and motivate the team to achieve performance targets.</p></li><li><p>Monitor team performance and provide regular feedback and coaching.</p></li><li><p>Ensure adherence to company policies, procedures, and quality standards.</p></li><li><p>Monitor daily operations and ensure smooth workflow.</p></li><li><p>Handle escalated customer issues and support the team in resolving complex cases.</p></li><li><p>Track team KPIs and prepare performance reports.</p></li><li><p>Conduct team meetings and provide updates on performance and business requirements.</p></li><li><p>Identify performance gaps and implement improvement plans.</p></li><li><p>Coordinate with other departments to ensure effective operations.</p></li><li><p>Maintain a positive and productive team environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Previous experience as a Team Leader in the telecommunications/call center industry.</p></li><li><p>Strong leadership, coaching, and people management skills.</p></li><li><p>Ability to manage KPIs, SLAs, quality, and productivity targets.</p></li><li><p>Excellent communication and problem-solving skills.</p></li><li><p>Experience handling escalations and performance management.</p></li><li><p>Very good command of English.</p></li></ul><p></p><p>Location: [Nasr city]</p><p></p><p>Shift: [9 working hours rotational]</p><p></p>

<p>We're Hiring | Team Leader – Telecommunications (Coca-Cola Account)</p><p>Are you a passionate leader with a strong telecommunications and call center background? We're looking for a Team Leader to join our Coca-Cola Account and drive team performance while delivering an exceptional customer experience.</p><p></p><ul><li><p>Lead, support, and motivate the team to achieve performance targets.</p></li><li><p>Monitor team performance and provide regular feedback and coaching.</p></li><li><p>Ensure adherence to company policies, procedures, and quality standards.</p></li><li><p>Monitor daily operations and ensure smooth workflow.</p></li><li><p>Handle escalated customer issues and support the team in resolving complex cases.</p></li><li><p>Track team KPIs and prepare performance reports.</p></li><li><p>Conduct team meetings and provide updates on performance and business requirements.</p></li><li><p>Identify performance gaps and implement improvement plans.</p></li><li><p>Coordinate with other departments to ensure effective operations.</p></li><li><p>Maintain a positive and productive team environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Previous experience as a Team Leader in the telecommunications/call center industry.</p></li><li><p>Strong leadership, coaching, and people management skills.</p></li><li><p>Ability to manage KPIs, SLAs, quality, and productivity targets.</p></li><li><p>Excellent communication and problem-solving skills.</p></li><li><p>Experience handling escalations and performance management.</p></li><li><p>Very good command of English.</p></li></ul><p></p><p>Location: [Nasr city]</p><p></p><p>Shift: [9 working hours rotational]</p><p></p>

<p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field.</li><li>3 5 years of experience in Operations, Retail, E-commerce, Grocery,</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Advanced proficiency in Microsoft Excel</li><li>Bility to work in a fast-paced environment and manage multiple priorities.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br> operations and consistent execution of picking activities.<br>  Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br> rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br> performance.<br>  Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br> ensure adequate staffing based on business demand.<br>  Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br> resolve operational issues, improve customer experience, and maintain service excellence.<br>  Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br> to ensure compliance with company standards, policies, and operational procedures.<br>  Analyze operational reports and performance trends, identify root causes of performance gaps,<br> and implement continuous improvement initiatives to enhance efficiency and customer<br> satisfaction.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br>  3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br>  Strong analytical and problem-solving skills.<br>  Excellent communication and stakeholder management skills.<br>  Advanced proficiency in Microsoft Excel<br>  Bility to work in a fast-paced environment and manage multiple priorities.</p><br><br><br> </div>

<p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field. 3 5 years of experience in Operations, Retail, E-commerce, Grocery, Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Advanced proficiency in Microsoft Excel Bility to work in a fast-paced environment and manage multiple priorities.</p>

<p>We are looking for a motivated and detail-oriented Support &amp; Ops Specialist to join our Amazon Freight team. In this role, you will be responsible for ensuring the smooth operation of our freight services and providing excellent support to our customers and internal teams. This is an exciting opportunity to contribute to a fast-paced and dynamic environment.</p><p>Key Responsibilities:</p><ul><li>Monitor and manage freight operations, ensuring timely and efficient delivery.</li><li>Communicate with carriers, customers, and internal stakeholders to resolve issues and provide updates.</li><li>Process and verify shipping documents and data.</li><li>Assist in developing and implementing operational improvements.</li><li>Generate reports on operational performance and key metrics.</li><li>Adhere to all company policies and procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1+ years of customer service experience</p><p>Speak, write, and read fluently in English</p><p>Experience with Microsoft Office products and applications</p><p>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</p><p>Speak</p><p>Experience in data analysis and reporting</p><p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring proces</p>

<p>We re hiring B2 English speakers to support Small &amp; Medium Business customers for a UAE telecom project (insourced staff) in Maadi . Campaign Overview Campaign Type: Voice Support (SMB Clients) Supported Country: United Arab Emirates Location: Degla Square, Maadi Cairo Hiring Requirements Gender: Males only Language Requirement: B2 English (strict) Education: Bachelor s degree or equivalent Experience: Fresh graduates are welcome Skills: Strong English communication Confidence in managing business support calls Work Conditions Interaction Type: Voice Calls Work Type: On-site Maadi Shifts: Rotational weekly (morning, night, overnight) Shift Duration: 8 hours + 1-hour break Days Off: 2 weekly (80% consecutive) Training Details Duration: 2 months Schedule: 8 hours + 1-hour break (8 AM or 3 PM) Days Off: 2 weekly Training Salary: Fully paid Compensation Package Net Salary: EGP 15,887 Gross Salary: EGP 19,100 -- Base Salary: EGP 13,254 -- Variable: EGP 2,633 Training Salary (Net): EGP 13,254 per month Other Benefits Social &amp; Medical Insurance: Provided day one Employment Type: Insourced staff Kickstart your CX career with NAOS CX Apply Now!</p><p><strong>Desired Candidate Profile</strong></p><ul><li>B2 English speakers</li><li>Males only</li><li>B2 English (strict)</li><li>Bachelor's degree or equivalent</li><li>Fresh graduates are welcome</li><li>Strong English communication</li><li>Confidence in managing business support calls</li></ul>

<ul><li><p>Greet all customers warmly and deliver an exceptional, high-end shopping experience that reflects the brand’s standards.</p></li><li><p>Assist clients in finding the perfect fit and proactively suggest complementary items to maximize basket size and complete outfits.</p></li><li><p>Achieve daily and monthly sales targets while actively monitoring personal Key Performance Indicators (KPIs).</p></li><li><p>Maintain and develop a personal client book, proactively reaching out to regular customers regarding new arrivals, exclusive collections, and promotional events.</p></li><li><p>Ensure the sales floor remains clean, organized, and compliant with visual merchandising guidelines (folding, hanging, and displaying stock).</p></li><li><p>Assist with stock shipments, conduct inventory counts, and efficiently replenish merchandise from the backroom to the shop floor.</p></li><li><p>Process transactions swiftly and accurately utilizing the Point of Sale (POS) system.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience</strong>: 0–2 years of experience in retail sales.</p></li><li><p><strong>Education</strong>: High School Diploma or Bachelor’s Degree.</p></li><li><p><strong>Languages</strong>: Good in both Arabic and English to effectively communicate with a diverse customer base.</p></li><li><p><strong>Communication Skills</strong>: Exceptional interpersonal and active listening skills with the ability to build trust and rapport with premium shoppers.</p></li><li><p><strong>Presentation:</strong> A neat, professional, and well-groomed appearance aligned with a premium fashion brand.</p></li><li><p><strong>Flexibility</strong>: Ability to work flexible shift schedules, including weekends, evenings, and public holidays.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br> operations and consistent execution of picking activities.<br>  Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br> rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br> performance.<br>  Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br> ensure adequate staffing based on business demand.<br>  Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br> resolve operational issues, improve customer experience, and maintain service excellence.<br>  Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br> to ensure compliance with company standards, policies, and operational procedures.<br>  Analyze operational reports and performance trends, identify root causes of performance gaps,<br> and implement continuous improvement initiatives to enhance efficiency and customer<br> satisfaction.</p><br><br>What you need to be successful<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br>  3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br>  Strong analytical and problem-solving skills.<br>  Excellent communication and stakeholder management skills.<br>  Advanced proficiency in Microsoft Excel<br>  Bility to work in a fast-paced environment and manage multiple priorities.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p> Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily<br> operations and consistent execution of picking activities.<br>  Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation<br> rate, substitutions, quality, and SLA compliance, while implementing action plans to improve<br> performance.<br>  Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to<br> ensure adequate staffing based on business demand.<br>  Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to<br> resolve operational issues, improve customer experience, and maintain service excellence.<br>  Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors<br> to ensure compliance with company standards, policies, and operational procedures.<br>  Analyze operational reports and performance trends, identify root causes of performance gaps,<br> and implement continuous improvement initiatives to enhance efficiency and customer<br> satisfaction.</p><br><br>Qualifications<br><p> Bachelor’s degree in business administration, Logistics, Supply Chain, or a related field.<br>  3–5 years of experience in Operations, Retail, E-commerce, Grocery,<br>  Strong analytical and problem-solving skills.<br>  Excellent communication and stakeholder management skills.<br>  Advanced proficiency in Microsoft Excel<br>  Bility to work in a fast-paced environment and manage multiple priorities.</p><br><br><br> </div>