Shipping representative Jobs
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<p><h4>Job summary</h4>
<p>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.</p>
<p>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.</p>
<p>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing butler services</h4>
<ul>
<li>Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.</li>
<li>Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.</li>
<li>Manages VIP guests’ schedules as appropriate to support potential needs.</li>
<li>Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.</li>
<li>Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.</li>
<li>Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.</li>
<li>Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.</li>
<li>Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.</li>
<li>Continuously strives with the team to provide the bespoke and uncompromising services.</li>
<li>Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).</li>
</ul>
<h4>Supporting management of front desk team</h4>
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Encourages and building mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li>
</ul>
<h4>Guest relations</h4>
<ul>
<li>Sets the standard and tone for how Butler team members drive guest relations.</li>
<li>Coaches team members to recognize and build rapport with guests.</li>
<li>Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.</li>
<li>Verifies Butler teams manage guests’ schedules to anticipate potential needs.</li>
<li>Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.</li>
<li>Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.</li>
<li>Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li>
<li>Assists other employees to verify proper coverage and prompt guest service.</li>
</ul>
<h4>Managing departmental costs</h4>
<ul>
<li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li>
<li>Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.</li>
<li>Supervises and approves the budgeting and ordering of product and supplies in support of butler services.</li>
<li>Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.</li>
</ul>
<h4>Conducting human resources activities</h4>
<ul>
<li>Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.</li>
<li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li>
<li>Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.</li>
<li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li>
<li>Verifies recognition of employees is taking place across areas of responsibility.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p>
<p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications. You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams. The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership. Responsibilities Design, develop, and maintain high-quality native Android applications. Build scalable and maintainable solutions using modern Android architecture. Lead technical design discussions and contribute to system architecture decisions. Collaborate with Product, Design, Backend, QA, and iOS teams. Write clean, testable, and reusable code following best engineering practices. Optimize application performance, memory usage, startup time, and battery consumption. Ensure application stability through unit testing, UI testing, and code reviews. Integrate RESTful APIs and collaborate with backend teams on API design. Mentor junior developers and promote engineering excellence. Participate in Agile development processes and continuous delivery practices. Drive technical improvements and help establish engineering standards. Programming Languages Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Android Development Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Modern Android Development Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Architecture Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. System Design Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. Networking REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Performance Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Concurrency Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Testing Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Development Practices Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Soft Skills Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills. Nice to Have Native iOS development experience using Swift / SwiftUI. Experience building FinTech or financial applications. Experience with offline-first applications. Local persistence technologies such as Room, SQLite, and DataStore. Experience with CI/CD pipelines. Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.). Experience with A/B testing, experimentation frameworks, and feature flags. Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage. Preferred Experience 5+ years of professional Android development experience. Experience delivering production applications at scale. Experience mentoring engineers and conducting code reviews. Experience working with cross-functional teams in Agile environments. Proven ability to own features from design through production release. What We're Looking For A successful candidate is someone who: Writes clean, maintainable, and scalable Kotlin code. Understands mobile architecture beyond implementation details. Thinks about performance, security, maintainability, and user experience from the beginning. Takes ownership of features end-to-end. Enjoys solving complex engineering challenges. Continuously learns and adopts modern Android development practices. Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences. Location & Work Model This is an on-site role based in Cairo, Egypt . Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week). Please apply only if you are able to work on-site in Cairo on this basis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills.</p><p>Nice to Have</p><ul><li>Native iOS development experience using Swift / SwiftUI.</li><li>Experience building FinTech or financial applications.</li><li>Experience with offline-first applications.</li><li>Local persistence technologies such as Room, SQLite, and DataStore.</li><li>Experience with CI/CD pipelines.</li><li>Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.).</li><li>Experience with A/B testing, experimentation frameworks, and feature flags.</li><li>Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage.</li></ul><p>Preferred Experience</p><ul><li>5+ years of professional Android development experience.</li><li>Experience delivering production applications at scale.</li><li>Experience mentoring engineers and conducting code reviews.</li><li>Experience working with cross-functional teams in Agile environments.</li><li>Proven ability to own features from design through production release.</li></ul><p>What We're Looking For</p><p>A successful candidate is someone who:</p><ul><li>Writes clean, maintainable, and scalable Kotlin code.</li><li>Understands mobile architecture beyond implementation details.</li><li>Thinks about performance, security, maintainability, and user experience from the beginning.</li><li>Takes ownership of features end-to-end.</li><li>Enjoys solving complex engineering challenges.</li><li>Continuously learns and adopts modern Android development practices.</li><li>Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Company: AllCare.<br>ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based) The Mission AllCare.<br>ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators.<br> We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare.<br> Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep.<br> We don't just coordinate care — we deliver care.<br> The Growth We are in a phase of exponential expansion driven by urgent market demand.<br> Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months.<br> We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.<br> The Opportunity This role is for a pharmacist who believes customer service is a craft — not a call queue.<br> Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve.<br> You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet.<br> Every facility in AllCare's network gets a Primary and Secondary Care Partner.<br> You'll be one or the other.<br> Administrators, nurses, and families will know your name.<br> You'll know their residents by name.<br> Your pharmacy background is core to this role — medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day.<br> This is not an inbound call center role.<br> AI handles the first layer of inbound requests.<br> Your day is built around outbound work — callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops.<br> You are the reason a facility trusts AllCare.<br> The Standard We Hold Care Partners are judged on one question: did the customer feel cared for?<br> A few principles define how the team shows up: Every facility has a name on it.<br> You are assigned as Primary or Secondary from day one.<br> There's no shared queue, no "someone will pick this up.<br>" Accountability is personal.<br> The Primary owns it, always.<br> If the Secondary can't close a task, it falls back to the Primary.<br> Ownership doesn't diffuse across a team — it lives with you.<br> Know your residents by name.<br> Scale doesn't erase intimacy.<br> A facility calling you should feel like they're calling someone who already knows their building.<br> Don't pass the monkey.<br> Whoever picks up a problem owns it until it's closed.<br> What This Looks Like Day-to-Day Own a portfolio of facilities.<br> Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.<br> Run the outbound workflow.<br> Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.<br> Medication reconciliation (AI-assisted).<br> Review and reconcile medication records alongside AI tooling.<br> Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.<br> Census updates.<br> Keep facility census data accurate and current across AllCare's systems.<br> Schedule confirmation with facilities.<br> Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.<br> Outbound pharmacy communication.<br> Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities.<br> Your pharmacy fluency is the edge here.<br> Facility and family outreach.<br> Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.<br> Coordinate across AllCare.<br> Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.<br> Escalate with judgment.<br> Know when to resolve, when to loop in your Lead, and when to pull in the Director.<br> Who This Is For Pharmacists who love patient-facing work.<br> You didn't become a pharmacist to count pills.<br> You want to use your clinical training in a role where it shows up every day in conversations with real patients, families, and care teams.<br> Customer-first operators.<br> You believe a single phone call can make or break a relationship, and you take that seriously on every call.<br> Strong communicators.<br> Your written and spoken English is polished and warm.<br> Administrators and families should hang up the phone with you feeling better than when they called.<br> Process-minded.<br> You follow playbooks, log details accurately, and don't drop tasks — ever.<br> Accountable.<br> You don't pass the monkey.<br> If it's yours, it's yours until it's closed.<br> Night owls on a US schedule.<br> You're genuinely okay with working US Pacific hours from Egypt, and living on a US work calendar — including US holidays and US business days.<br> On US time, fully.<br> Your work calendar runs on the US Pacific week.<br> You'll take time off when your facilities take time off — Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest.<br> This isn't a perk we bolted on; it's how the job works.<br> Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.<br> We are currently hiring for the following shifts: Day (9AM–5PM PST / 7PM–3AM Egypt) Evening (5PM–1AM PST / 3AM–11AM Egypt) Overnight (1AM–9AM PST / 11AM–7PM Egypt) US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).<br> Health benefits and paid time off.<br> B.Pharm or PharmD degree from an accredited Egyptian university.<br> 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO.<br> New graduates with strong English and customer orientation will be considered.<br> Fluent written and spoken English.<br> Neutral accent preferred; clarity and warmth required.<br> Willingness and ability to work US Pacific Time hours US holiday calendar.<br> This team observes US federal holidays, not Egyptian holidays.<br> You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).<br> Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset.<br> Care Partners work alongside AI daily.<br> Detail-oriented, process-disciplined, and calm under pressure.<br> Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.<br> Based in Egypt with valid work authorization.<br> Nice to Have Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).<br> Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.<br> Experience in a Primary/Secondary account coverage model or named-account service model.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Company: AllCare.<br>ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based) The Mission AllCare.<br>ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators.<br> We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare.<br> Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep.<br> We don't just coordinate care — we deliver care.<br> The Growth We are in a phase of exponential expansion driven by urgent market demand.<br> Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months.<br> We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale.<br> The Opportunity This role is for a pharmacist who believes customer service is a craft — not a call queue.<br> Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve.<br> You'll be assigned a portfolio of Assisted Living facilities in California and become their Care Partner: the one person they call when something matters, and the one person they hear from when we're getting ahead of a problem they didn't know they had yet.<br> Every facility in AllCare's network gets a Primary and Secondary Care Partner.<br> You'll be one or the other.<br> Administrators, nurses, and families will know your name.<br> You'll know their residents by name.<br> Your pharmacy background is core to this role — medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions run through your hands every day.<br> This is not an inbound call center role.<br> AI handles the first layer of inbound requests.<br> Your day is built around outbound work — callbacks, follow-through, proactive check-ins, coordinating across AllCare's clinical, routing, and clinic teams to make sure nothing drops.<br> You are the reason a facility trusts AllCare.<br> The Standard We Hold Care Partners are judged on one question: did the customer feel cared for?<br> A few principles define how the team shows up: Every facility has a name on it.<br> You are assigned as Primary or Secondary from day one.<br> There's no shared queue, no "someone will pick this up.<br>" Accountability is personal.<br> The Primary owns it, always.<br> If the Secondary can't close a task, it falls back to the Primary.<br> Ownership doesn't diffuse across a team — it lives with you.<br> Know your residents by name.<br> Scale doesn't erase intimacy.<br> A facility calling you should feel like they're calling someone who already knows their building.<br> Don't pass the monkey.<br> Whoever picks up a problem owns it until it's closed.<br> What This Looks Like Day-to-Day Own a portfolio of facilities.<br> Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities.<br> Run the outbound workflow.<br> Work through a daily queue of callbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities.<br> Medication reconciliation (AI-assisted).<br> Review and reconcile medication records alongside AI tooling.<br> Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams.<br> Census updates.<br> Keep facility census data accurate and current across AllCare's systems.<br> Schedule confirmation with facilities.<br> Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts.<br> Outbound pharmacy communication.<br> Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities.<br> Your pharmacy fluency is the edge here.<br> Facility and family outreach.<br> Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators.<br> Coordinate across AllCare.<br> Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time.<br> Escalate with judgment.<br> Know when to resolve, when to loop in your Lead, and when to pull in the Director.<br> Who This Is For Pharmacists who love patient-facing work.<br> You didn't become a pharmacist to count pills.<br> You want to use your clinical training in a role where it shows up every day in conversations with real patients, families, and care teams.<br> Customer-first operators.<br> You believe a single phone call can make or break a relationship, and you take that seriously on every call.<br> Strong communicators.<br> Your written and spoken English is polished and warm.<br> Administrators and families should hang up the phone with you feeling better than when they called.<br> Process-minded.<br> You follow playbooks, log details accurately, and don't drop tasks — ever.<br> Accountable.<br> You don't pass the monkey.<br> If it's yours, it's yours until it's closed.<br> Night owls on a US schedule.<br> You're genuinely okay with working US Pacific hours from Egypt, and living on a US work calendar — including US holidays and US business days.<br> On US time, fully.<br> Your work calendar runs on the US Pacific week.<br> You'll take time off when your facilities take time off — Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest.<br> This isn't a perk we bolted on; it's how the job works.<br> Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics.<br> We are currently hiring for the following shifts: Day (9AM–5PM PST / 7PM–3AM Egypt) Evening (5PM–1AM PST / 3AM–11AM Egypt) Overnight (1AM–9AM PST / 11AM–7PM Egypt) US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).<br> Health benefits and paid time off.<br> B.Pharm or PharmD degree from an accredited Egyptian university.<br> 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO.<br> New graduates with strong English and customer orientation will be considered.<br> Fluent written and spoken English.<br> Neutral accent preferred; clarity and warmth required.<br> Willingness and ability to work US Pacific Time hours US holiday calendar.<br> This team observes US federal holidays, not Egyptian holidays.<br> You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar).<br> Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset.<br> Care Partners work alongside AI daily.<br> Detail-oriented, process-disciplined, and calm under pressure.<br> Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work.<br> Based in Egypt with valid work authorization.<br> Nice to Have Prior experience serving US clients (healthcare BPO, medical tourism, telehealth).<br> Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics.<br> Experience in a Primary/Secondary account coverage model or named-account service model.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.<br>The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.<br>While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.<br>CORE WORK ACTIVITIES<br>Managing Butler Services<br>• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.<br>• Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.<br>• Manages VIP guests’ schedules as appropriate to support potential needs.<br>• Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.<br>• Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.<br>• Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.<br>• Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.<br>• Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.<br>• Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.<br>• Continuously strives with the team to provide the bespoke and uncompromising services.<br>• Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Guest Relations<br>• Sets the standard and tone for how Butler team members drive guest relations.<br>• Coaches team members to recognize and build rapport with guests.<br>• Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.<br>• Verifies Butler teams manage guests’ schedules to anticipate potential needs.<br>• Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.<br>• Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.<br>• Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?<br>• Assists other employees to verify proper coverage and prompt guest service.<br>Managing Departmental Costs<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.<br>• Supervises and approves the budgeting and ordering of product and supplies in support of butler services.<br>• Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.<br>Conducting Human Resources Activities <br>• Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.<br>• Verifies recognition of employees is taking place across areas of responsibility.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<p><b>Location:</b></p><br><br>Cairo, Cairo, Egypt<br><p><b>Job ID:</b></p><br><br>R1012632<br><p><b>Date Posted:</b></p><br><br>2026-07-07<br><p><b>Company Name:</b></p><br><br>Hitachi Rail RCS France SAS<br><p><b>Profession (Job Category):</b></p><br><br>Sales, Marketing & Product Management<br><p><b>Job Schedule: </b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><br><p><b>About Us</b></p><br><br><p><span>A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.</span></p><br><br><br><br><p><b>Job Description:</b></p><br><br><p>Hitachi is transforming its business to focus on sustainable growth and profitability in digital and green sectors through its Social Innovation Business. This includes creating a customer-focused model, aligning global processes, and using common digital tools.</p><br><br><br><p>By joining us, you will participate in the development of the values that make up the DNA of our structure: the recognition of people, team leadership and digital innovations. You will benefit from the full support of our teams of experts and consultants who are the driving force behind our successful development.</p><br><br><br><p>In your role as an <b>International Sales & Business Development Manager for Egypt and North Africa</b>, you take the responsibility of important Hitachi Rail Revenue Collection Systems (RCS) Customers in the area overseeing the development of all our RCS activities (for existing and new customers).</p><br><br><br><ul><li>You are based in Egypt and understand the transport ecosystem in major Egyptian cities e.g. Cairo and Alexandria.</li><li>You are a commercially driven and strategically minded International Sales & Business Development Manager who will expand RCS footprint in the mobility, ticketing, and revenue collection ecosystem. Your role focuses on driving international growth across public transport authorities, operators, and mobility service providers by delivering innovative ticketing and fare collection solutions.</li><li>You will play a key role in our Customer Account Teams, identifying new market opportunities, building strategic partnerships, and managing high-value customer relationships, while contributing directly to <b>order intake</b>, <b>revenue growth</b>, and <b>cash performance</b>.</li><li>Your business development actions are targeting mainly ticketing projects (metros/busses/tram...), Parking and road projects (free flow and standard Tolling)</li><li>You must meet your objectives (order intake and quality of the OI).</li></ul><br><p>You will be responsible of prospecting, identifying and qualifying opportunities to build a pipeline over several years.</p><br><br><br><p>Your prospecting actions will mainly target ticketing opportunities. You will be responsible for meeting the qualitative and quantitative targets set for you. Your main tasks will be to:</p><br><br><ul><li>Developing the Sales Portfolio with existing and new customers in the region for the whole RCS product portfolio</li><li>Pre-sales activities: promoting the RCS solutions, identifying and qualifying the opportunities</li><li>Being in full adherence with the internal standard and rules, and with the Bid department support, to produce, deliver, and negotiate RCS offers until contract signature</li><li>To closely track your opportunity target in close collaboration with your partner network</li><li>Internal commercial reporting</li><li>Collect market information (needs, trends, competition, etc.) and share it with the Sales and Marketing Departments.</li><li>Work in full collaboration with Hitachi SRS Segments and Markets</li></ul><br><br><span>Your Key Responsibilities:</span><span><b>Business Development & Sales Growth</b></span><ul><li>Drive <b>international sales growth</b> in mobility solutions, including <b>automated fare collection (AFC), account-based ticketing (ABT), and digital payment systems</b>.</li><li>Identify and develop <b>new business opportunities</b> with transport authorities, operators, integrators, and technology partners.</li><li>Build and expand a strong network within the <b>mobility ecosystem</b>, including regulators, payment providers, system integrators, and smart city stakeholders.</li><li>Analyze market trends such as <b>Mobility-as-a-Service (MaaS)</b>, contactless payments, and digital ticketing innovations to position solutions effectively.</li><li>Lead complex, multi-stakeholder sales cycles from opportunity creation through contract closure.</li></ul><br><span><b>Sales & Account Management</b></span><ul><li>Manage and grow relationships with key accounts, including public transport authorities and major operators.</li><li>Develop <b>account strategies</b> focused on long-term partnerships, service expansion, and lifecycle revenue.</li><li>Act as a trusted advisor by understanding client needs in areas such as <b>fare policy, revenue optimization, and passenger experience</b>.</li><li>Ensure delivery alignment and customer satisfaction through close coordination with project and delivery teams.</li><li>Maintain a strong pipeline and ensure accurate forecasting aligned with business targets.</li></ul><br><span><b>Governance & Cross-Functional Collaboration</b></span><ul><li> operates according to Hitachi’s governance model, ensuring compliant and high-quality deal execution.</li><li>Adhere to all <b>governance frameworks, policies, and approval processes</b> across the commercial lifecycle.</li><li>Organize and lead <b>governance and approval meetings</b> for bids, partnerships, and strategic deals.</li><li>Collaborate closely with <b>Bid Management, Finance, Legal, Engineering and Procurement</b> to develop competitive, compliant, and financially robust proposals.</li><li>Ensure that contractual, financial, and risk considerations are fully addressed prior to deal closure.</li><li>Support structured decision-making and transparency in complex, high-value opportunities.</li></ul><br><span><b>Market Engagement & Industry Presence</b></span><ul><li>Represent the company at leading <b>mobility and transport industry events</b>, such as trade shows, business forums, and customer days.</li><li>Engage with stakeholders at events related to <b>public transport, smart cities, and digital payments</b>.</li><li>Promote the organization’s capabilities in <b>ticketing, fare collection, and revenue management systems</b>.</li><li>Leverage events to identify new opportunities, strengthen relationships, gather market intelligence and increase market visibility.</li></ul><br><span><b>Team Collaboration & Performance Delivery</b></span><ul><li>Work in close partnership with your <b>Customer Account Team </b>and with all departments to build winning proposals.</li><li>Demonstrate full ownership and engagement in achieving <b>order intake, revenue, and cash objectives</b>.</li><li>Contribute to a high-performance, collaborative culture focused on delivering measurable business outcomes.</li><li>Collaborate with Sales Operation team to update the CRM</li><li>Collaborate with procurement and finance for proper procurement forecasting</li><li>Collaborate with the Segment and Regional management for business reviews and progress</li><li>Continuously improve sales approaches, leveraging insights from the market and internal best practices</li></ul><br><span>Your Profile:</span><br><ul><li>Graduated from Business or Engineering School</li><li>You have at least 10 years of experience in a complex environment and on highly critical projects.</li><li>Have worked with public transport authorities, operators and/or technology partners in Egypt and the countries under your responsibilities.</li><li>Proven experience in <b>international sales and business development within mobility, transport, fare collection or payment systems</b></li><li>Proven track record of <b>won deals</b> and excellent understanding of the business culture in <b>Egypt.</b></li><li>You have a good knowledge of the ticketing market (customers, competitors, partners).</li><li>You have significant experience in build & run ticketing system projects, including system integration, software engineering, infrastructure, networks and security</li><li>You have proven abilities to negotiate and close deals. Credentials are essential.</li><li>You have a proven taste for customer contact, and your relational skills are qualities that we attribute to you.</li><li>You have proven track record in business development and deal closures leading to sales growth.</li><li>You have proven track record in managing complex bids and captures</li><li>You have the ability to operate effectively in a <b>matrix and cross-functional environment</b>.</li><li>You possess excellent communication skills</li><li>Languages: A perfect command of English is essential, Fluent Arabic (written/spoken), French is desirable.</li></ul><br><br><br><p><b>Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at </b><b><span><span><span><span>https://www.hitachirail.com/careers</span></span></span></span></b><b>.</b></p><br><br><br><br><p><b>At Hitachi Rail, there is a place for everyone. </b><b>We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. </b><b>It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.</b></p><br><br><br><br><p><b>We would be delighted if you would be one of our followers at <u><span><span><span><span>https://www.linkedin.com/company/hitachirail</span></span></span></span></u></b></p><br><br><br><br> </div>
<p><strong>1. Position Overview</strong></p><p>The Planning Manager is responsible for end-to-end planning and inventory management across all business units. The role oversees demand planning, production planning, replenishment, and inventory control for both trading items and raw materials used in manufacturing. The Planning Manager drives the Sales & Operations Planning (S&OP) process, ensures optimal stock levels, and leads a cross-functional planning team to achieve supply continuity, cost efficiency, and service level targets.</p><p> </p><p><strong>2. Key Responsibilities</strong></p><p><strong> </strong></p><p><strong>A. Demand Planning & Forecasting</strong></p><p>• Develop and maintain rolling demand forecasts (monthly / quarterly / annual) across all product categories — medical devices, consumables, and raw materials.</p><p>• Collaborate with Sales, Marketing, and Business Unit Managers to gather market intelligence and incorporate into statistical forecast models.</p><p>• Monitor forecast accuracy (MAPE / Bias) and implement corrective actions to continuously improve forecasting precision.</p><p>• Analyze historical sales data, seasonality, product lifecycle stages, and market trends to refine demand signals.</p><p> </p><p><strong>B. Sales & Operations Planning (S&OP)</strong></p><p>• Facilitate and chair the monthly S&OP cycle: Pre-S&OP demand review, supply review, financial reconciliation, and Executive S&OP sign-off.</p><p>• Prepare S&OP meeting packs including demand vs. supply gap analysis, inventory projections, and risk/opportunity registers.</p><p>• Ensure alignment between commercial commitments and supply capacity across all 7 business units.</p><p>• Track and communicate consensus plan to procurement, warehouse, and finance teams.</p><p> </p><p><strong>C. Inventory Management & Optimization</strong></p><p>• Define and maintain optimum inventory levels — safety stock, reorder points, and min/max parameters — using ABC/XYZ segmentation across ~4,000 active SKUs.</p><p>• Monitor inventory health metrics: Days of Supply on Hand (DSOH), stock coverage, excess & obsolete (E&O) inventory, and slow-moving items.</p><p>• Execute periodic physical inventory counts and cycle counts; reconcile system vs. physical balances in ERP system.</p><p>• Drive inventory reduction initiatives without compromising service levels; maintain target fill rate across all product categories.</p><p>• Manage shelf-life and expiry risk for medical consumables and pharmaceutical-grade raw materials.</p><p><strong> </strong></p><p><strong>D. Production Planning (MTO / MTS)</strong></p><p>• Develop and release Master Production Schedules (MPS) for Make-to-Stock (MTS) and Make-to-Order (MTO) products aligned with capacity constraints.</p><p>• Coordinate with Manufacturing and Quality teams to incorporate production lead times, batch sizes, and changeover requirements into plans.</p><p>• Monitor production adherence to plan (Schedule Attainment %) and escalate deviations in a timely manner.</p><p>• Plan raw material requirements using MRP outputs and ensure materials are available ahead of production schedules.</p><p> </p><p><strong>E. Purchase Requisitions (PRs)</strong></p><p>• Issue and manage Purchase Requisitions (PRs) for all trading items, raw materials, and imported goods across 40+ foreign agents/suppliers.</p><p>• Review and approve replenishment orders generated from MRP/DRP runs in ERP system</p><p>• Coordinate with the Procurement team on supplier lead times, MOQs, LC requirements, and import documentation to align purchase plans.</p><p>• Manage order prioritization during supply shortages or disruptions, ensuring critical items are sourced on time.</p><p> </p><p><strong>F. Team Leadership & Development</strong></p><p>• Directly manage and develop the planning team (demand planners, inventory analysts, production planners, and data analysts).</p><p>• Set clear KPIs, conduct regular performance reviews, and build individual development plans for team members.</p><p>• Foster a culture of continuous improvement, data-driven decision making, and cross-functional collaboration.</p><p>• Conduct training on planning tools, ERP system usage, and best-practice supply chain methodologies.</p><p> </p><p><strong>G. Reporting & Analytics</strong></p><p>• Prepare and present monthly planning dashboards covering: DSOH, forecast accuracy, stock coverage, fill rate, E&O value, and PR/PO cycle time.</p><p>• Provide the Supply Chain Director with regular insights on supply risks, inventory exposure, and improvement opportunities.</p><p>• Develop and maintain ERP reports and Power BI / Excel dashboards for planning performance tracking.</p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p><strong>3. Required Qualifications</strong></p><p><strong>Education</strong></p><p>• Bachelor’s degree in supply chain management, Industrial Engineering, Business Administration, Pharmacy, or a related field.</p><p><strong>Professional Experience</strong></p><p>• Minimum 8–10 years of progressive experience in supply chain planning, with at least 3 years in a managerial role.</p><p>• Proven experience in the medical devices, pharmaceutical, or FMCG industry — preferably within Egypt or the MENA region.</p><p>• Demonstrated track record of managing planning for both trading (import) and manufacturing (MTO/MTS) environments.</p><p>• Hands-on experience managing large SKU portfolios (>1,000 SKUs) with multiple product categories and diverse supplier bases.</p><p>• Prior exposure to S&OP facilitation and cross-functional stakeholder management at a senior level.</p><p><strong>Professional Certifications (Preferred)</strong></p><p>• CPIM (Certified in Planning and Inventory Management) - Preferred</p><p> </p><p><strong>4. Required Skills & Competencies</strong></p><p><strong>Technical Skills</strong></p><p>• Deep expertise in demand planning, MRP/DRP, MPS, safety stock modelling, and inventory optimization techniques.</p><p>• Proficiency with ERP systems — MS Dynamics 365 (preferred), or equivalent; ability to configure and leverage planning modules.</p><p>• Strong command of ABC/XYZ inventory segmentation, EOQ/ROP models, and service-level target setting.</p><p>• Advanced Excel skills (pivot tables, solver, scenario modelling); experience with Power BI or similar BI tools is a plus.</p><p>• Familiarity with import/export operations, LC mechanics, and coordination with foreign agents and freight forwarders.</p><p>• Understanding of medical device regulatory requirements (MOHP, GAFI registrations) as they affect planning lead times.</p><p>• Knowledge of manufacturing planning concepts: capacity planning, OEE, batch manufacturing, and BOM management.</p><p><strong> </strong></p><p><strong>Leadership & Soft Skills</strong></p><p>• Strong leadership presence with the ability to motivate, coach, and develop a diverse planning team.</p><p>• Excellent analytical and critical thinking skills — comfortable translating data into actionable business decisions.</p><p>• Effective communicator at all organizational levels; capable of presenting complex supply plans to senior management.</p><p>• High attention to detail with the ability to manage multiple priorities under time pressure.</p><p>• Collaborative cross-functional mindset; skilled at influencing without direct authority (sales, finance, operations).</p><p>• Continuous improvement orientation — proactively identifies process gaps and drives structured solutions.</p><p>• Fluent in Arabic and English (written and spoken).</p>
Company Description<br><br>Founded in 2000 in Antalya by award-winning Turkish entrepreneur Fettah Tamince, who desired to create cities within cities.<br><br>Encapsulating traditional Turkish hospitality, where each Rixos destination is a rich living space where guests and residents can find everything they need, always in carefree atmosphere.<br><br>In 2017 Rixos Hotels announces a strategic partnership with Accor Hotels, and in 2022 Rixos becomes part of Ennismore’s “Immersive Resorts” and becomes the backbones of “All Inclusive Collection”.<br><br>Brand Network:<br><br>Currently 35 hotels (13,000+ rooms) operating and more than 20 hotels (12,000+ rooms) in the pipeline.<br><br>With a global presence, Rixos Hotels & Resorts are renowned for providing guests of all ages and interests with the ultimate all-inclusive experience.<br><br>With all-inclusive, all-exclusive programming and services, we cater for every member of the family and we are always where our guests want us to be!<br><br>What is special about Rixos Service?<br><br>A culture of noticing the little things and knowing that the little things have always been the big things!<br><br>Are you ready to join our amazing multicultural environment, work in real luxury hotels with ongoing career growth and development opportunities, as well as the most competitive salary and benefits?<br><br>Apply now, join Rixos and make a difference in others’ life!<br><br>Job Description<br><br>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least High School Degree. Experience: At least 4 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field. <br><br>Additional Information<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description: UK University Admission Counsellor Department Student Recruitment & Admissions<br>Reports ToAdmissions Manager<br>Location Office-Based<br>Employment Type Full-Time<br>Position Summary The UK University Admission Counsellor is responsible for providing professional guidance and end-to-end admission support to prospective international students wishing to study in the United Kingdom. The role involves student counselling, course and university selection, application processing, documentation, visa guidance, scholarship advice, and relationship management while ensuring compliance with university and UK immigration requirements. The successful candidate will possess excellent communication skills, strong knowledge of UK higher education, and a proven ability to convert enquiries into successful student enrolments while maintaining the highest standards of customer service and compliance.<br>Key Responsibilities Student Counselling Provide professional counselling to prospective students regarding UK higher education opportunities. Conduct detailed needs assessments based on students' academic background, career aspirations, financial capability, and English language proficiency. Recommend suitable universities, courses, and study pathways. Advise students on Foundation, International Year One, Undergraduate, Top-up, Pre-Masters, Master's, MBA, MRes, DBA and PhD programmes. Deliver high-quality counselling both face-to-face and through online platforms. Student Recruitment Convert enquiries into qualified applications. Achieve individual monthly, quarterly and annual recruitment targets. Manage the complete student recruitment lifecycle. Build long-term relationships with prospective students and parents. Conduct regular follow-up through telephone, Whats App, email, SMS and CRM systems. Generate referrals from existing students. University Admissions Process applications accurately through university portals and internal CRM systems. Verify academic qualifications and supporting documents. Ensure applications meet university entry requirements. Monitor application progress until final decision. Liaise with university admissions teams for application updates. Handle offer letters, CAS documentation and enrolment requirements. Documentation & Compliance Review academic transcripts, certificates and English language results. Verify passports and identity documents. Ensure all documentation is genuine and complete. Maintain compliance with UKVI regulations and university policies. Escalate any suspected fraudulent documentation immediately. Maintain complete audit records within the CRM. Visa Guidance Explain the UK Student Visa application process. Guide students on financial documentation requirements. Assist students in preparing visa application documentation. Provide pre-departure briefings. Support students until visa decision and enrolment. Customer Service Deliver outstanding student experience throughout the admission journey. Respond to enquiries promptly. Maintain regular communication with applicants. Resolve student concerns professionally. Ensure high levels of student satisfaction. CRM & Administration Maintain accurate student records. Update CRM after every interaction. Record counselling notes and follow-up actions. Generate reports on enquiries, applications, offers, CAS and enrolments. Maintain confidentiality of student information. Sales & Business Development Participate in education fairs, webinars, school visits and recruitment events. Support digital marketing campaigns by following up generated leads. Work closely with marketing teams to improve lead conversion. Build relationships with schools, colleges and referral partners. Promote scholarships and promotional campaigns. Team Collaboration Work closely with Compliance, Admissions, Marketing, Visa and Operations teams. Share best practices across the organisation. Support colleagues during peak recruitment periods. Participate in staff training and professional development. Key Performance Indicators (KPIs) The UK University Admission Counsellor will typically be measured against:Monthly enquiry target Student counselling sessions completed Application submissions Offer letter conversions CAS conversion rate Deposit conversion rate Visa success rate Enrolment conversion rate Revenue generated Student satisfaction CRM compliance Response time to enquiries Documentation accuracy Quality assurance compliance Essential Qualifications Bachelor's degree from a recognised university. A Master's degree is desirable. Minimum 2 years' experience in international student recruitment or UK university admissions. Experience with UK universities is highly desirable. Knowledge of UKVI regulations and student visa processes. Experience using CRM systems. Excellent written and spoken English. Strong interpersonal and communication skills. Technical Skills CRM systems (Hub Spot, Salesforce, Zoho or equivalent) Microsoft Office Suite Google Workspace University application portals CAS processing systems Document verification Whats App Business Zoom, Microsoft Teams and Google Meet Email management systems Personal Competencies Excellent communication and counselling skills Customer-focused mindset Strong sales and negotiation abilities Problem-solving capability Attention to detail High ethical standards Organised and able to prioritise workload Ability to work under pressure Target-driven attitude Positive and professional approach Team player with excellent interpersonal skills Desirable Experience Experience working with UK universities or education consultancies. Knowledge of scholarship opportunities and UK higher education funding. Experience in multicultural environments. Understanding of international education markets. Experience handling large student recruitment volumes. Career Progression A successful UK University Admission Counsellor may progress to:Senior Admission Counsellor Team Leader – Admissions Admissions Manager Country Admissions Manager Regional Recruitment Manager Head of Admissions Country Manager Director of Student Recruitment Working Environment The role requires working in a fast-paced, target-driven international education environment with regular interaction with students, parents, universities, embassy representatives and internal stakeholders. During peak admission periods, flexibility in working hours may be required to support application deadlines and student recruitment objectives.
· Are you a high performing administration professional looking for a new challenge?· Do you have initiative, great problem-solving skills and an eye for detail?· Are you able to excel across a variety of administration functions including protocol and consular support, processing monthly payroll, property maintenance, and organising meetings, diaries and travel? This position is an excellent opportunity for professionals who are in the early stages of their career and are looking to develop their skills and gain valuable experience in a dynamic environment. The New Zealand Embassy in Cairo is seeking a Team Administrator to join our hard-working team. More about the role The Team Administrator is responsible for providing general administration support to the team across a wide range of administrative functions, with a particular emphasis on providing administrative support to the Senior Finance and Property Officer and undertaking protocol administration responsibilities. The position also provides support and backup for payroll processing, property and facilities management activities, contractor and vendor liaison, as well as support for consular enquiries and support as needed. The position may be required to undertake, or provide backup for, a wide range of activities in support of the Embassy's operational objectives. Responsibilities will be allocated to make best use of overall team resources and individual skills. The position formally reports to the Administration Manager, Cairo, who is responsible for overall performance management, accountability, professional development, and employment-related matters. Day-to-day tasking, operational supervision, and routine task reporting are provided through the Senior Finance and Property Officer, who directs and coordinates the position's daily work programme and priorities. Please refer to the position description for more details. Key responsibilities include:Administration· Provide administrative services and support; assist with arranging and organising functions and meetings; assist with booking staff travel and accommodation.· Assist with coordinating guest lists and invitations for official events. · Act as primary Post (electronic) unclassified mailbox administrator – respond to general emails or forward as appropriate. Protocol· Undertake general Protocol administration tasks such as coordination and delivery of correspondence and formal channels of communication, for example TPNs (Third Person Notes), NVs (Notes verbal) etc.· Assisting with the drafting of TPNs and general correspondence, customs clearance paperwork, and formal notifications and follow up with the Egyptian MFA about visas, permits etc.· Provide backup support to the EA/Team Administrator and acts as the designated alternate, undertaking EA/Team Administrator responsibilities during periods of absence or as required. Notarial and Consular· Notarial, Consular and general enquiries to the Embassy email and on the phone.· Work with and provide back-up cover for the Consular Adviser which includes, notarial functions, contingency planning, consular casework. Finance:• Provide back up support to assist with administering Local Staff salaries, including processing the monthly pay when required.· Provide backup support to the Senior Finance and Property Officer and acts as the designated-alternate, undertaking Senior Finance and Property Officer responsibilities during periods of absence or as required.• Assist with the preparation of invoices and end of month financial procedures, including monthly bank reconciliation and reporting.• Assist with queries and follow ups regarding weekly payments to vendors, rents and utilities.<br> Property:• Obtain quotes for maintenance/repairs, furniture, equipment, and office supplies and procure items as directed.• Arrange access to property and supervise provider representatives undertaking maintenance and inspections of property.· Maintain Asset Management (AIMS) database. Ideal candidate profile · Bachelor’s degree in business administration or any related field.· Initiative, great problem-solving skills and an eye for detail.· A professional standard of written and spoken English and Arabic.· Experience in an administration role.· A quick learner who can quickly come up to speed with systems and processes.· Well organised, efficient, including the ability to prioritise tasks effectively and work under pressure.· Strong finance and numeracy skills.· An excellent understanding of (or ability to quickly learn) Egyptian government functions and procedures, and experience handling protocol matters.· Ideally, have experience working in an Embassy or similar environment.· A high level of flexibility and responsibility and the ability to work effectively as a team member. Application details:This is a locally employed position. Salary will be based on skills and experience. You will need to have the right to work in Egypt. <br>To apply please submit your CV and a cover letter in English of no more than two pages, setting out why you are applying for the position and examples of how you meet the ideal candidate profile and role responsibilities.<br>Please email your cover letter, CV and the names and contact details of two referees to enquiries@nzembassy.org.eg with the subject "Job Application: Team Administrator”<br>Please do not click the ‘apply’ button on this advert. The deadline for applications is COB 05 September 2026. Interviews will likely be held last week of September 2026. The commencement date will be October 2026.<br>No telephone enquiries will be answered. Only shortlisted candidates will be contacted.<br>If the successful candidate has worked or lived in New Zealand and are subsequently employed as locally engaged staff in a NZ Government Embassy or High Commission, they may, subject to individual circumstances, have NZ Tax Residency obligations. We advise any applicant, who may be in this situation, to discuss their tax residency status with the NZ Inland Revenue (IRD) and determine any potential personal tax obligations to IRD.
<p><h4>Description</h4>
<p>DAR Engineering, a leading design and engineering consulting organization in Saudi Arabia engaged in power generation, electrical transmission and distribution, health care, and high-rise buildings.</p>
<h4>About the job</h4>
<p>We are looking for a proactive and experienced team lead / senior primary design engineer to join our high-performing team. In this leadership role, you will be responsible for leading the design and engineering of high-voltage substations, ensuring technical excellence across primary electrical systems throughout all project phases.</p>
<p>You will lead project activities, coordinate with multidisciplinary teams, provide technical guidance to engineers, and ensure the successful delivery of high-quality engineering solutions in transmission and distribution (T&D) projects while maintaining compliance with international standards and client requirements.</p>
<h4>Key responsibilities / deliverables</h4>
<ul>
<li>Lead the design and engineering of LV/MV/HV/EHV substations from conceptual and detailed design through to IFC (Issued for Construction) stage.</li>
<li>Develop, review, and approve primary engineering deliverables including general arrangement (GA) drawings, equipment layouts, sections and elevations, busbar layouts, grounding and lightning protection layouts, cable trench layouts, conduit layouts, and bill of materials (BOM).</li>
<li>Perform and validate engineering calculations including electrical clearances, busbar sizing, conductor sizing, equipment loading, grounding system calculations, lightning protection studies, and cable sizing.</li>
<li>Ensure compliance with applicable international and regional standards such as IEC, IEEE, NEC, SASO, SEC, and client specifications.</li>
<li>Coordinate multidisciplinary interfaces with protection and control, civil, structural, mechanical, telecommunications, and construction engineering teams.</li>
<li>Review and approve vendor documentation, equipment drawings, technical submittals, and material specifications to ensure alignment with project requirements.</li>
<li>Provide technical leadership and engineering support during procurement, installation, testing, commissioning, and project close-out phases.</li>
<li>Lead technical discussions with clients, consultants, vendors, and utility representatives throughout project execution.</li>
<li>Mentor, coach, and support junior engineers while promoting engineering best practices, quality standards, and continuous improvement.</li>
</ul>
<h4>Qualifications and experience</h4>
<ul>
<li>Bachelor's degree in electrical engineering, preferably with a specialization in power systems or high voltage engineering.</li>
<li>Minimum of 7 years of progressive experience in T&D projects, with a strong background in primary substation design and demonstrated leadership experience.</li>
<li>Proven expertise in the design of AIS and GIS substations across LV/MV/HV/EHV voltage levels.</li>
<li>Strong knowledge of primary equipment including power transformers, circuit breakers, disconnectors, earthing switches, instrument transformers (CTs and VTs), surge arresters, busbars, insulators, capacitor banks, reactors, and associated equipment.</li>
<li>Solid knowledge of applicable standards (IEC, IEEE, BS) and familiarity with regional regulations (e.g., Saudi standards).</li>
<li>Strong analytical and problem-solving capabilities with the ability to manage and resolve complex technical challenges independently.</li>
<li>Excellent communication and interpersonal skills, with experience leading engineering teams and interfacing with clients, contractors, vendors, and internal stakeholders.</li>
<li>Results-oriented mindset and a commitment to delivering excellence in engineering and project execution.</li>
</ul>
<h4>Language proficiency requirements</h4>
<p>Proficiency in English (spoken and written) is required.</p>
<h4>Knowledge and functional competencies</h4>
<ul>
<li>Strong knowledge of primary substation engineering principles, equipment specifications, engineering calculations, and design optimization techniques.</li>
<li>Familiarity with international utility standards, project execution methodologies, and engineering quality management systems.</li>
<li>Excellent analytical, problem-solving, and decision-making skills.</li>
<li>Ability to work under pressure, manage multiple projects, prioritize competing tasks, and meet project deadlines.</li>
<li>Strong communication, leadership, and teamwork skills to effectively collaborate with multidisciplinary teams and stakeholders.</li>
</ul>
<h4>Why join DAR Engineering?</h4>
<p>At DAR Engineering, we believe that great projects are delivered by exceptional people. That's why we are committed to creating an environment where talent thrives, ideas are valued, and careers grow.</p>
<p><strong>Competitive rewards and benefits</strong><br>
Enjoy an attractive compensation package, comprehensive benefits, and recognition that reflects your expertise and contributions.</p>
<p><strong>Continuous learning and career growth</strong><br>
We invest in your future through professional development programs, hands-on project exposure, mentorship opportunities, and clear career progression pathways.</p>
<p><strong>Collaborative and diverse workplace</strong><br>
Work alongside highly skilled professionals from diverse backgrounds, cultures, and disciplines, united by a shared commitment to excellence and innovation.</p>
<p><strong>Positive culture and inspiring environment</strong><br>
Be part of a dynamic workplace where teamwork, respect, and positive energy drive success, and where every employee contributes to shaping our future.</p>
<h4>About DAR Engineering</h4>
<p>DAR Engineering is a premier multidisciplinary consultancy delivering world-class solutions in architecture, engineering, design, project management, construction management, and planning services. With a strong presence across diverse sectors, we partner with governments, international organizations, and leading private-sector clients to transform ambitious visions into successful realities.</p>
<p>Driven by innovation, technical excellence, and a commitment to sustainable development, our teams combine global expertise with local insight to create impactful projects that shape communities and improve lives.</p>
<h4>Equal opportunity commitment</h4>
<p>DAR Engineering is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees are respected, valued, and empowered to succeed. Employment decisions are based on qualifications, merits, and business needs.</p>
<p>We appreciate your interest in joining DAR Engineering. While only shortlisted candidates will be contacted, we encourage you to stay connected and explore future opportunities with us as we continue building a better future together.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Description:</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b><u>Job Purpose</u></b></p><br><br><p>The Jobholder is responsible for overall management of the MEA supplier base of specific categories. He/she will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs programs regionally. The job holder will handle the day-to-day management of his/her materials supply base including supplier performance. He/she is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</p><br><br><p><b><u>Key Responsibilities</u></b></p><br><br><p><b>Maximize value for money</b></p><br><p>o Gain alignment on the category strategy with regional stakeholders and drive actions to implement strategy and deliver against cost saving activities.</p><br><p>o Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</p><br><p>o Own Resilience program in MEA in collaboration with SQA & R&D driving dual sourcing target, Non- bespoke target, as well as RMS VL in MEA under RMS deliverables.</p><br><p>o Participate in building the annual operating plan for the region and Ensure that the global/regional sourcing manager operating plan input is executed within the region.</p><br><p>o Ensure contractual allocation made by the sourcing manager.</p><br><p>o Negotiate and challenge supplier's quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities & payment terms in order to get the best value for every dollar spent.</p><br><p>o Provide categories regional management for PPV.</p><br><p>o Provide the necessary support to MEA sites planning and logistics in ensuring supply continuity.</p><br><p>o Provide regional expertise and market intelligence for the Regional category teams.</p><br><p>o Provide Commercial leadership for new supplier introductions and approvals.</p><br><p>o Manage and provide input to the Strategic Sourcing on overall primes’ suppliers’ performance (quality and service).</p><br><p>o Provide the Commercial support to the activity management work streams.</p><br><p>o Provide Commercial leadership to help resolve supplier issues and non-conformance when site logistics are unable to.</p><br><p>o Accountable for new supplier and specification introduction/changes including supplier screening, selection and follow up on validation with Supplier Quality Assurance (SQA) and R&D</p><br><p><b>Optimize and protect the supply chain</b></p><br><p>o Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions)</p><br><p>o Provide local/regional management of Purchase Price Variance (PPV) and buying performance metrics</p><br><p>o Manage the contracting process including request for quotation (RFQs) & tenders (where appropriate, non-regional/global category materials) and contract creation & PO issuance (samples) in line with the Mars policies and procedures.</p><br><p>o Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts in order to ensure Mars is protected. Ensure timely renewal of such agreements</p><br><p><b>Ensure responsible and continuous supply</b></p><br><p>o Provide necessary support to sites planning and logistics in ensuring supply continuity, managing stocks and pipelines.</p><br><p>o Ensure zero run-outs due to materials availability</p><br><p>o Accountable to ensure that supplier performance reviews are conducted bi-annually in coordination with SQA.</p><br><p>o Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards)</p><br><p>o Provide input to the sourcing manager on overall supplier performance.</p><br><p>o Ensures that Continuous Improvement plans are in place and followed through with major suppliers.</p><br><p>o Manage & develop day to day relationship with suppliers and Provide commercial leadership to resolve disputes, supplier issues and non-conformance when site logistics and planning /SQA are unable to during the contractual period.</p><br><p>o Support SQA/Site Logistics and planning to ensure raw suppliers commit to resolving all reported non-conformances (quality or service)</p><br><p>o Provide information on volume forecast to global sourcing managers</p><br><p>o Monitor commodity trends periodically and provide local expertise and market intelligence for the Global category teams in order to anticipate future risks/opportunities</p><br><p>o Lead new supplier and specification introduction/changes including supplier screening, selection and follow up on validation with SQA and R&D</p><br><p>o Responsible, in alignment with SQA, to ensure that specifications are industry appropriate and can be efficiently delivered by potential suppliers</p><br><p>o provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to raw materials</p><br><p>o Interact with R&D and ATG as needed in order to support the introduction of new raw materials &packaging materials</p><br><p>o Work closely with internal stakeholders & SQA in order to minimize the risks on the factory by developing backups for all raw materials</p><br><p>o Work closely with SQA in order to drive the local supplier development programs</p><br><p>o Work closely with internal stakeholders & suppliers to ensure the right specifications are purchased</p><br><p>o Ensure successful execution MEA packaging strategies for Paper, Flexibles and Rigids to ensure we have a long-term supply base.</p><br><p>o Implement Simply Brilliant initiatives for MEA to pilot all initiatives with the global lead.</p><br><p><b>Leverage External Capabilities</b></p><br><p>o Provide local expertise and market intelligence for the global category teams</p><br><p>o Provide Commercial leadership for new supplier introductions and approvals</p><br><p>o Support other functions in organizing supplier days</p><br><p>o Attend external forums and maintain market knowledge on new trends</p><br><br><p><b><u>Job Specifications/Qualifications</u></b></p><br><br><p>- Bachelor Degree</p><br><p>- 3-5 years of procurement experience preferably in the Fast Moving Consumer Goods (FMCG) field</p><br><p>- Fluent in English</p><br> </div>
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p>
<p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p>
<p>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</p>
<p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p>
<p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p>
<p>Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p>
<p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and send them to all of the department managers.</p>
<p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization.</p>
<p>Work in coordination with all departments and ensure the flow of necessary information.</p>
<p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p>
<p>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p>
<p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p>
<p>Walk agency representatives and potential guests around the facility.</p>
<p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p>
<p>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</p>
<p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p>
<p>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p>
<p>Support hotel sales. Is authorised to sell charged services.</p>
<p>Take part in the Emergency Response Teams.</p>
<p>Keep any items that guests lose in the facility or forget in their room when checking out.</p>
<p>Deliver any lost and found to guests still at the hotel or send them by mail.</p>
<p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p>
<p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p>
<p>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p>
<p>Take part in training programs and departmental internal communication meetings.</p>
<p>Due to being in direct contact with guests, must always look clean, neat and fresh.</p>
<p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p>
<p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p>
<p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p>
<p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p>
<p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> At least a high school diploma.</p>
<p><strong>Experience:</strong> At least 2 years of experience in the industry.</p>
<p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p>
<p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p>
<p><strong>Computer literacy:</strong> MS Office applications, Front Office programs (Fidelio, Opera etc.).</p>
<p><strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Closely deal with all requests, problems, and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li>
<li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li>
<li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow up on the matter.</li>
<li>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li>
<li>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions, and problems, and find solutions to these.</li>
<li>Write down any comments, requests, suggestions, and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</li>
<li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and email them to all of the department managers.</li>
<li>Identify the special days of guests such as birthdays, wedding anniversaries, etc., make the necessary organisation together with the related departments and monitor the organisation.</li>
<li>Work in coordination with all departments and ensure the flow of necessary information.</li>
<li>Take all special orders from guests such as birthday cakes, flowers, etc., inform the necessary departments and ensure that the order is delivered to the guest.</li>
<li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication, etc. placed by guests are met as soon as possible.</li>
<li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li>
<li>Walk agency representatives and potential guests around the facility.</li>
<li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li>
<li>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the F&B Department.</li>
<li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li>
<li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li>
<li>Support hotel sales. Is authorised to sell charged services.</li>
<li>Take part in the Emergency Response Teams.</li>
<li>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</li>
<li>Respond to guest inquiry forms and all written suggestions, complaints, etc.</li>
<li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li>
<li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li>
<li>Take part in training programmes and departmental internal communication meetings.</li>
<li>Due to being in direct contact with guests, must always look clean, neat, and fresh.</li>
<li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out, etc.).</li>
<li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li>
<li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li>
<li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a high school diploma.</li>
<li>Experience: At least 2 years of experience in the industry.</li>
<li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French, or Russian.</li>
<li>Courses and training: Prior attendance in seminars and trainings related to the job.</li>
<li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.).</li>
<li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li>
</ul></p><p></p>
<p><h4>Deloitte Innovation Hub | Cyber Security | SecOps Detection Senior Engineer, Cairo, Egypt</h4>
<p>Connect to your career at Deloitte</p>
<p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal, Consulting, and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p>
<p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p>
<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p>
<h4>Connect to your opportunity</h4>
<p>Responsible for configuring, maintaining, and supporting CSOC platforms, tools, and logging infrastructure ensuring all systems are fully operational and secure. Manage the development, customization, and tuning of security content, including use cases, rules, and playbooks, to effectively detect and respond to cyber threats, ensuring detection logic and automation workflows align with CSOC priorities and cyber threat intelligence.</p>
<ul>
<li>Designing and building CSOC technologies such as SIEM, SOAR, EDR, and other platforms.</li>
<li>Design and develop security content for SIEM, SOAR, and EDR.</li>
<li>Configure and maintain SIEM, SOAR, EDR, and other CSOC platforms.</li>
<li>Build and manage logging infrastructure to ensure full telemetry coverage.</li>
<li>Manage log source onboarding, parsing, normalization, data ingestion pipelines, and enrichment activities.</li>
<li>Develop, test, and fine-tune detection rules, correlation logic, and alert conditions.</li>
<li>Map and report detection coverage against frameworks (e.g., MITRE ATT&CK).</li>
<li>Propose new detection ideas based on threat research and attack simulations.</li>
<li>Build SOAR playbooks and automation scripts for alert enrichment and incident response.</li>
<li>Translate threat intelligence, red team findings, and vulnerability data into use cases.</li>
<li>Perform false-positive analysis and rule optimization to improve fidelity.</li>
<li>Maintain a content repository with versioning, documentation, and lifecycle status.</li>
<li>Work with threat monitoring and DFIR teams to validate use case effectiveness.</li>
<li>Maintain system documentation, configuration baselines, and maintenance records.</li>
<li>Monitor health and availability of all logging pipelines and tools.</li>
<li>Conduct root-cause analysis of tool outages or data loss.</li>
</ul>
<h4>Connect to your skills and professional experience</h4>
<ul>
<li>Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.</li>
<li>3–6 years of experience in Cybersecurity Operations (CSOC), Detection Engineering, or Detection Content Development.</li>
<li>Strong understanding of SOC architecture, security technologies, and log management, including ingestion, parsing, enrichment, correlation, and storage best practices.</li>
<li>Hands-on experience with the design and implementation of SIEM/SOAR platforms, such as Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or similar.</li>
<li>Solid knowledge of network infrastructure, Linux/Windows administration, and system monitoring, with expertise in security telemetry (firewall, EDR, proxy, and other log sources).</li>
<li>Proficiency in query and scripting languages (e.g., KQL, SPL, Sigma) for automation, detection tuning, and source validation.</li>
<li>Familiarity with SOAR automation and orchestration tools (e.g., Cortex XSOAR, Sentinel Logic Apps, or Phantom) and experience designing scalable, reusable detection content.</li>
<li>In-depth understanding of threat detection concepts, attacker behaviors, and MITRE ATT&CK mapping, including content gap analysis and threat model alignment.</li>
<li>Strong analytical and troubleshooting skills with the ability to ensure high availability and reliability of security tooling.</li>
<li>Knowledge of AI/ML concepts and their application in cybersecurity for detection and automation use cases.</li>
<li>Good communication and coordination skills, with the ability to collaborate effectively across teams such as Threat Monitoring, CTI, and DFIR.</li>
<li>Strong documentation and version control discipline (e.g., Git, Confluence) and attention to detection accuracy and operational impact.</li>
<li>Understanding of data integrity, retention policies, and relevant regulatory/compliance standards.</li>
<li>Relevant certifications in SIEM/SOAR/EDR platforms (e.g., Splunk, ELK, LogRhythm, Microsoft Sentinel, Palo Alto XSIAM, or equivalent) are preferred.</li>
</ul>
<h4>Connect to your service line – Technology and Transformation</h4>
<p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p>
<h4>Personal independence</h4>
<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your immediate family members are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.</p>
<h4>Connect to your industry</h4>
<p>“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, T&T.</p>
<h4>Connect with your colleagues</h4>
<p><strong>Location:</strong> Cairo, Egypt</p>
<p><strong>Your work, your way:</strong> We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career, and prioritize your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.</p>
<h4>Our commitment to you</h4>
<p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p>
<p>We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p>
<p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p>
<h4>Connect to your next step!</h4>
<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>
<p><h4>About Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n\n<h4>Role Overview<\/h4>\n<p>As an OMP Implementation Consultant, you:<\/p>\n<ul>\n <li>Are eager and committed to develop supply chain functional and conceptual knowledge.<\/li>\n <li>Have a passion for innovative supply chain technology solutions driving a tangible impact for our clients in this digitally-enabled era.<\/li>\n <li>Are determined to develop a deep understanding of OMP\u2019s solutions, and you want to keep focus on OMP implementation projects (typically medium to long term projects, ranging from 6 months up to 3 years).<\/li>\n <li>Will implement OMP solutions from A to Z for our clients, thereby performing hands-on implementation activities as part of a bigger implementation team. Typical activities include:<\/li>\n<\/ul>\n<ul>\n <li>Translating business needs into functional requirements and onwards into a working solution.<\/li>\n <li>Determining innovative ways to tackle the client\u2019s business problem with OMP\u2019s functionalities, in close collaboration with the Lead Solution Consultant, Solution Architect, and OMP Functional Experts.<\/li>\n <li>Solution parameterization and configuration.<\/li>\n <li>Writing macros (basic programming logic).<\/li>\n <li>Functional solution and integration testing.<\/li>\n <li>Data preparation and manipulation.<\/li>\n <li>Writing and facilitating end user solution training.<\/li>\n<\/ul>\n\n<h4>Learning Opportunities<\/h4>\n<ul>\n <li>Being part of a well-developed supply chain planning team, well connected in the EMEA and global supply chain network.<\/li>\n <li>Being exposed to end-to-end supply chain planning transformation programs, from design to implementation.<\/li>\n <li>Working for multinational organizations in diverse industries such as consumer business, life sciences, chemicals, industrial manufacturing, automotive, etc.<\/li>\n <li>Deepening your expertise in supply chain management, and specifically in planning and S&OP. You will learn how state-of-the-art technology platforms enable complex decision-making and facilitate management decisions.<\/li>\n <li>Gaining expertise and becoming proficient in a leading advanced supply chain planning solution package, a key differentiating skill in today\u2019s talent market.<\/li>\n <li>Being offered plenty of career opportunities, in line with your ambitions. Growing into a business architect or solution architect, focusing on project management and\/or team and people management are only a few of the options to grow in our organization.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<p>We are looking for candidates with the following qualifications:<\/p>\n<ul>\n <li>Very strong analytical skills.<\/li>\n <li>Preferably, you have a master's degree with a specialization in supply chain management, operations research, optimization techniques, production management, logistics, or equivalent.<\/li>\n <li>Minimum 3 years of experience.<\/li>\n <li>Theoretical or operational experience in supply chain planning is a key asset (disciplines including sales and operations planning \/ integrated business planning, demand planning & forecasting, inventory management & optimization, network design, network supply planning, distribution planning, production planning & detailed scheduling).<\/li>\n <li>Technology\/digital acumen and\/or keen interest.<\/li>\n <li>Any prior APS (Advanced Planning System) exposure is an asset, either as an end-user, an implementation consultant, or product specialist.<\/li>\n <li>You are a team player, and you have an intellectual curiosity and drive to continuously learn.<\/li>\n <li>You are open to work in an international environment.<\/li>\n <li>You have strong communication skills, and you are fluent in English. Good knowledge of an additional language is an advantage.<\/li>\n <li>An APICS or other supply chain \/ operations certificate is a plus.<\/li>\n <li>Open to hire professionals with experience in or motivation to develop expertise in other APS technologies (e.g. Anaplan, o9, JDA\/BlueYonder, Kinaxis), as long as there is willingness and motivation to focus on OMP as well \u2013 in context of cross-APS resource pools.<\/li>\n <li>Profiles currently on OM Partners payroll (any entity across the world) are off-limits.<\/li>\n<\/ul>\n\n<h4>Consulting Service Line<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n\n<h4>Industry Perspective<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, Consulting<\/p>\n\n<h4>Personal Independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<\/p>\n\n<h4>Agile Working Options<\/h4>\n<p>Your work, your way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You\u2019ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.<\/p>\n\n<h4>Our Commitment to You<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n\n<h4>Next Steps<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>
ABOUT ABDUL LATIF JAMEEL<br>Abdul Latif Jameel… a place to realize your potential. Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including, Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945 Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>About The Role<br>Provide senior change leadership for the end-to-end SAP Success Factors program, ensuring employees, managers, HR, payroll, IT, security, and business leaders understand, adopt, and sustain new processes, roles, data responsibilities, and digital ways of working. The role will convert program outcomes into an evidence-based ADKAR change plan and lead its execution across rollout waves. The initial priority is Italy, Poland, and the United Kingdom, followed by Algeria, Spain, China, and Japan. The consultant will report to the Program Manager and partner closely with functional, integration, data, payroll, testing, training, communications, country, legal/privacy, and support teams.<br>KEY ACCOUNTABILITIES<br>• Develop and own the integrated change-management and adoption strategy aligned with program outcomes, SAP Activate, delivery releases, country plans, deployment waves, and business benefits.• Lead change-impact and readiness assessments covering processes, roles, organization, policy, controls, data ownership, security/RBP, manager and employee experience, integrations, payroll, reporting, and support model.• Build and maintain stakeholder maps, influence assessments, sponsorship plans, engagement roadmaps, change personas, country segmentation, and a credible change-agent/champion network.• Coach the Program Manager, executive sponsors, HR leadership, country leaders, Product Owners, workstream leads, and people managers on visible sponsorship, role-modeling, resistance management, and reinforcement.• Own the program communications strategy and calendar, ensuring messages are audience-specific, timely, consistent, locally appropriate, translated where required, and linked to clear calls to action.• Lead the learning and capability strategy, including training-needs analysis, curricula, role-based journeys, materials, train-the-trainer, delivery logistics, attendance, knowledge checks, and post-training reinforcement.• Integrate change activities into release, sprint, testing, cutover, and hypercare plans; ensure business readiness and adoption risks inform go/no-go decisions and stabilization priorities.• Establish adoption analytics and reporting, diagnose weak adoption or resistance, agree targeted interventions, and track benefits and behavioral sustainment after go-live.• Manage the change workstream plan, team, budget, vendors, deliverables, RAID, dependencies, decisions, quality, reporting, and escalation within delegated authority.• Ensure change deliverables, approvals, evidence, lessons learned, local adaptations, operating procedures, and handover materials are complete and audit-ready.<br>Geographic Scope<br>Phase 1 — priority: Italy, Poland, United Kingdom. Lead discovery, impact assessment, stakeholder alignment, communications, training, readiness, adoption measurement, go-live reinforcement, and country change networks. Phase 2 — extension: Algeria, Spain, China, Japan. Adapt the global change framework using lessons learned while addressing language, culture, labor relations, privacy, regulatory, localization, and operating-model requirements.<br>QUALIFICATIONS & EXPERINCE<br>• Bachelor’s degree (or recognized equivalent) in Organizational Psychology, Human Resources, Business Administration, Communications, Education, Information Systems, or a closely related discipline is mandatory; a relevant master’s degree is advantageous.• Current Prosci Change Management Practitioner certification, or equivalent formal certification demonstrating practical mastery of the ADKAR methodology, is mandatory.• Typically 8–12+ years of organizational change-management experience, including at least 5 years leading change for enterprise HR, ERP, cloud, or digital transformations.• Minimum four full-cycle transformation implementations with substantial responsibility from strategy and design through deployment, hypercare, adoption measurement, reinforcement, and benefits sustainment; at least two as Change Lead/Change Management Leader.• Demonstrable experience leading change for SAP Success Factors, SAP HCM, HR operating-model, payroll, or comparable global HR technology programs.• Strong practical experience with ADKAR assessments and interventions across Awareness, Desire, Knowledge, Ability, and Reinforcement, supported by measurable evidence rather than communications-only delivery.• Demonstrable multi-country delivery experience; Italy, Poland, and United Kingdom experience is strongly preferred, with Algeria, Spain, China, and/or Japan advantageous.• Experience engaging executive sponsors, people managers, employees, HR, IT, payroll, legal/privacy, security, works councils/employee representatives, vendors, and distributed country teams.• Professional English communication and executive presentation skills; additional languages relevant to the rollout countries are advantageous.• Ability to travel to rollout locations and work across European, North African, and Asian time zones as agreed for the engagement.<br>Mandatory Hands-on Skills ADKAR execution--Baseline and pulse assessments; barrier diagnosis; targeted interventions; evidence across Awareness, Desire, Knowledge, Ability, and Reinforcement. Change strategy--Change vision, principles, roadmap, governance, resourcing, budget, country deployment model, benefits alignment, risk and dependency management. Impact & readiness--Process/role/organization/data/technology impacts; audience segmentation; readiness criteria; heatmaps; action plans; go/no-go evidence. Sponsorship & stakeholders--Sponsor roadmap, coaching, influence mapping, engagement, manager enablement, change network, resistance identification and resolution. Communications--Audience-led narrative, message architecture, multichannel calendar, localization, approvals, campaign delivery, feedback and effectiveness measurement. Learning & capability--Training-needs analysis, curricula, role-based content, train-the-trainer, logistics, knowledge checks, proficiency assessment, job aids and reinforcement. Adoption analytics--Survey design, sentiment, participation, proficiency, usage, behavior, support, compliance and benefit indicators; dashboards and intervention tracking. Program leadership--Workstream plan, RAID, dependencies, vendors, quality, budget, reporting, facilitation, Agile/SAP Activate integration, cutover and hypercare.<br>Preferred Skills & Certifications• Prosci Advanced Change Practitioner, Prosci Train-the-Trainer, Change Management Institute (CMI), ACMP Certified Change Management Professional (CCMP), or equivalent advanced credential.• SAP Success Factors certification or formal training in Employee Central, Platform, Performance & Goals, Learning, Integration, or another relevant module.• SAP Activate, PMI-ACP, Scrum, SAFe, Agile PM, PMP, PRINCE2, learning-design, facilitation, coaching, or organizational-development certification.• Experience with Success Factors role-based experiences, People Profile, workflows, security/RBP, identity/SSO, integrations, data migration, payroll/downstream processes, testing, release, and support impacts.• Experience with tools such as Jira, Azure Dev Ops, Walk Me, SAP Enable Now, Qualtrics, Microsoft 365, Share Point, Teams, learning platforms, survey tools, or equivalent. Leadership & Stakeholder Competencies• Strategic leadership: links business outcomes, system delivery, operating-model change, people impacts, adoption, and benefit realization.• Executive influence: earns sponsor commitment, challenges constructively, frames clear choices, and secures timely decisions without relying on formal authority.• Empathy and cultural intelligence: understands varied employee experiences and adapts approaches across functions, countries, languages, cultures, and levels of seniority.• Facilitation and coaching: leads difficult workshops, equips managers and change agents, resolves resistance, and builds sustainable internal capability.• Evidence-based judgment: uses qualitative and quantitative insight to prioritize interventions, report honestly, and distinguish activity from adoption.• Resilience and integrity: remains credible during ambiguity, resistance, testing pressure, cutover, and executive scrutiny while protecting confidential employee information.<br>WHY JOIN ABDUL LATIF JAMEEL<br>Set up business from ground. Be part of a globally respected, family-owned organization with 80 years of pioneering history Work across diverse cultures and geographies with real international exposure Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment<br>READY TO MAKE YOUR MARK?<br>If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you. Apply now!
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</span></p><br> <p><span><strong><span>This role is based in Cairo, regional scope is Arabian countries </span></strong></span></p><br> <p><strong><span>PURPOSE AND OBJECTIVES</span></strong></p><br> <p><span>When processing personal data as part of its business operations, SAP must comply with the requirements of the EU's General Data Protection Regulation (GDPR), Egypt's Data Protection Law No. 151 of 2020, UAE's Federal Decree-Law No. 45 of 2021, Saudi Arabia's PDPL (Personal Data Protection Law), and other applicable data protection and privacy laws in the countries where SAP operates.</span></p><br>
<p><span>To support the local SAP entities in meeting their data protection and privacy compliance obligations, SAP has established a global network of Data Protection and Privacy professionals. This network consists of local Data Protection Officers (DPOs) and Data Protection and Privacy Coordinators (DPPCs) that report to the management of the SAP entities by which they are hired and to SAP's global Data Protection & Privacy team, reporting to SAP's Group Data Protection Officer.</span></p><br>
<p><span>We are looking for an experienced <strong>Lead Senior Legal Counsel </strong>to serve as the local Data Protection Officer (DPO) for Egypt and as Data Protection and Privacy Coordinator (DPPC) for Arabian countries including the UAE and Saudi Arabia, responsible for leading data protection compliance strategy across the assigned country responsibility.</span></p><br> <p><strong><span>EXPECTATIONS AND TASKS</span></strong></p><br> <p><span>The role is responsible for ensuring SAP's compliance with Egypt's data protection regulations, GDPR, and data protection laws across assigned Arabian countries. This role involves collaborating closely with the global data protection and privacy team, local business units, senior management, and external regulatory authorities to manage data protection risks and drive data protection and privacy awareness across the organization. </span></p><br>
<p><span>Under Law No. 151 of 2020, the local DPO is a legally recognized role that requires formal registration with the regulator. The candidate must meet the following statutory requirements:</span></p><br>
<ol>
<li><strong><span>Official Registration:</span></strong><span> The candidate must be registered (or eligible for immediate registration) in the official <strong>DPO Register</strong> held by the Egyptian Personal Data Protection Center (PDPC).</span></li>
<li><strong><span>Legal Capability Demonstration (Mandatory Exam):</span></strong></li>
</ol><ul>
<li><span>To finalize registration with the PDPC, the candidate must successfully demonstrate legal and technical capabilities in data privacy.</span></li>
<li><strong><span>Requirement:</span></strong><span> The candidate must pass the official <strong>PDPC accreditation examination</strong> (or equivalent authorized evaluation) proving deep knowledge of Egyptian Law No. 151 of 2020, its executive regulations, and international data transfer frameworks.</span></li>
</ul> <p><strong><em><span>Note: Continued employment in this role is contingent upon successfully passing this exam and securing/maintaining active registration with the PDPC</span></em></strong><em><span>.</span></em></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul>
<li><strong><span>Regulatory Compliance & Strategy:</span></strong></li>
<li><span>Ensure compliance with Egypt's Personal Data Protection Law No. 151 of 2020, UAE Federal Decree-Law No. 45 of 2021, Saudi Arabia's Personal Data Protection Law (PDPL), GDPR, and other relevant regional regulations.</span></li>
<li><span>Act as the officially registered and certified Data Protection Officer (DPO) for SAP's legal entities in Egypt in front of the Egyptian Personal Data Protection Center (PDPC), ensuring all local registration and licensing requirements are met.</span></li>
<li><span>Develop and implement a comprehensive data protection compliance strategy for Egypt and assigned Arabian countries.</span></li>
<li><span>Monitor, interpret, and assess changes in data protection legislation, regulations, and industry standards across all assigned jurisdictions.</span></li>
<li><span>Provide timely updates, guidance, and legal opinions on regulatory developments and best practices.</span></li>
<li><span>Conduct and document the mandatory periodic evaluations, system inspections, and data protection audits as required by Article 9(1) of the Egyptian PDPL, and support the implementation of remediation measures.</span></li>
<li><strong><span>Strategic Advice & Representation:</span></strong></li>
<li><span>Provide legal and compliance advice on data protection issues and conduct Data Protection Impact Assessments (DPIAs) for new projects, initiatives, and emerging technologies, including AI/ML applications, ensuring alignment with the guidelines of the Egyptian PDPC and regional regulators.</span></li>
<li><span>Represent SAP's Group Data Protection Officer within the assigned region and serve as the direct, primary point of contact for the Egyptian PDPC and other regional supervisory authorities.</span></li>
<li><span>Drive the development, implementation, and maintenance of local data protection and privacy policies, standards, and procedures aligned with global requirements in accordance with SAP Global Data Protection and Privacy Strategy.</span></li>
<li><span>Assist local Legal Representatives (who carry statutory and criminal liability under Egyptian law) and Chief Finance Officers in fulfilling their local data protection responsibilities and dedicated legal entity processes.</span></li>
<li><strong><span>Compliance Monitoring, Risk Management & Operations:</span></strong></li>
<li><span>Monitor and advise LoBs implementing local procedures (Records of Processing Activities - ROPA) of data processing operations for the Egyptian entity, ensuring it is available for inspection by the PDPC.</span></li>
<li><span>Establish and monitor compliance with data protection policies, procedures, and regulatory requirements across all assigned entities.</span></li>
<li><span>Manage data breach response protocols, according to SAP’s established processes, ensuring that any personal data breach affecting Egyptian data subjects is reported to the PDPC and affected individuals within the statutory 72-hour window, in compliance with Article 9(6) of the PDPL.</span></li>
<li><span>Act as the dedicated point of contact for data subjects, establishing clear channels to receive, investigate, and resolve requests, complaints, and inquiries regarding their rights under Egyptian law and regional frameworks.</span></li>
<li><span>Support the execution of cross-border data transfer impact assessments and obtain necessary data transfer licenses and permits from the PDPC as required by Egyptian law.</span></li>
<li><strong><span>Awareness, Training & Organizational Development:</span></strong></li>
<li><span>Conduct targeted data protection and privacy training programs for various organizational levels, tailored to the compliance requirements of Egypt, Saudi Arabia, and the UAE.</span></li>
<li><span>Develop and maintain data protection awareness materials and communications.</span></li>
<li><span>Strengthen and expand SAP's global data protection community within the assigned region.</span></li>
</ul>
<ul>
<li><strong><span>Regional Coordination & Harmonization:</span></strong></li>
<li><span>Harmonize data protection documentation, processes, and compliance approaches across Egypt and assigned Arabian countries in alignment with global DPP standards, while strictly respecting local localization and sovereign cloud requirements (e.g., KSA and Egypt cloud regulations).</span></li>
<li><span>Coordinate data protection initiatives and ensure consistency in implementation across multiple jurisdictions.</span></li>
<li><span>Build and maintain collaborative relationships with local and regional stakeholders, including government authorities (specifically the PDPC in Egypt, SDAIA in KSA, and the UAE Data Office), industry partners, and external legal counsel.</span></li>
</ul> <p><strong><span>EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES</span></strong></p><br> <p><strong><span>Required skills</span></strong></p><br> <ul>
<li><span>University degree in Law with specialization in data protection, privacy, or information technology law</span></li>
<li><span>Minimum 10 years of professional experience as a Data Protection Officer, Chief Privacy Officer, or in a senior legal/compliance role focused on data protection</span></li>
<li><span>Thorough knowledge and practical experience with GDPR and other global data protection regulations</span></li>
<li><span>Demonstrated expertise in Egypt's Data Protection Law No. 151 of 2020 and/or UAE/Saudi Arabian data protection frameworks</span></li>
<li><span>Professional experience in managing cross-jurisdictional compliance initiatives</span></li>
<li><span>Strong project management capabilities with ability to lead complex, multi-stakeholder initiatives</span></li>
<li><span>Exceptional written and oral presentation skills with ability to communicate complex legal and technical concepts to non-specialist audiences</span></li>
<li><span>Strong communication skills at all organizational levels, including C-suite executives</span></li>
<li><span>Ability to build and maintain relationships with internal and external stakeholders, including regulatory authorities</span></li>
</ul> <p><strong><span>Technical & Legal Expertise:</span></strong></p><br> <ul>
<li><span>Deep understanding of data protection principles, frameworks, and regulatory requirements across assigned jurisdictions</span></li>
<li><span>Proficiency in conducting DPIAs and risk assessments</span></li>
<li><span></span></li></ul> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span> <span><span>Requisition ID</span></span> <span><span>36948</span></span> <br> <span><span>Office Country</span></span> <span><span>Egypt</span></span> <br> <span><span>Office City</span></span> <span><span>Cairo</span></span> <br> <span><span>Division</span></span> <span><span>Risk Management </span></span> <br> <span><span>Contract Type</span></span> <span><span>Regular </span></span> <br> <span><span>Contract Length</span></span> <br> <span><span>Posting End Date</span></span> <span><span>11/08/2026 </span></span> <br> </span><p><span><strong>Purpose of Job</strong></span></p><br> <p><span>Independently analyse and appraise risks of EBRD’s new and existing portfolio of debt transactions in the corporate sectors; identify required due diligence, recommend appropriate risk mitigation measures and transaction structures, including security, covenants, and pricing. Advise bankers and the Bank’s Committees to ensure that banking projects comply with the Bank’s sound banking mandate. The Corporate Finance Senior Risk Manager reviews portfolio projects, assigns credit ratings and communicates trends in the portfolio and lessons learned to management and peers for their broader strategic decision-making and bottom-up stress-testing. The Corporate Finance Senior Risk Manager is responsible to lead and coach associate risk officers, analysts and junior bankers rotating through Corporate and Project Finance Credit Risk Management Team. The Corporate Finance Senior Risk Manager may be required to deputise in the absence of the Head, Corporate Credit Risk Management Team.</span></p><br> <p><span><strong>Background</strong></span></p><br> <p><span>Risk Management is the Bank’s second line of defence, which is responsible for the independent identification, reporting and mitigation of risks. Corporate Finance Senior Risk Manager provides advice and presents recommendations to the Operations Committee, Small Business Investment Committee (SBIC)/ approves projects together with the Banking department under Delegated Authority, addressing credit concerns, remuneration, and seeks to minimise losses.</span></p><br> <p><span><strong>Accountabilities & Responsibilities</strong></span></p><br> <ul> <li><span>Establish an independent and unbiased view on projects proposed to the Operations Committee / SBIC / under Delegated Authority and make clear recommendations, or approvals, on each proposal. </span></li> <li><span>Analyse the key risks of each proposal and advise on risk mitigation measures, structures, tenor, security, covenants and condition precedents, to the project teams via credit notes. Be versed in climate risk issues that have an effect on new and existing operations, including risk mitigation and reputational issues. Appraise the validity and reliability of key assumptions of each proposal, including via involvement in the commissioning and review of independent due diligence and travel.</span></li> <li><span>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Take responsibility for the credit risk of designated own portfolio.</span></li> <li><span>Ensure projects comply with any relevant risk guidelines, prudential limits set by the Bank, and that appropriate ratings are assigned for probability of default and loss given default. Have the ownership of Risk data in the area of responsibility.</span></li> <li><span>Exercise independent delegated authority, if granted, regarding portfolio actions (including certain waivers and amendments), and recommendations to senior management on matters requiring higher level approval (including transfers to corporate recovery, provisions and more significant restructuring, etc.). </span></li> <li><span><span>Lead proactive and regular monitoring of the assigned portfolio counterparties</span><span>arranged in sector clusters and countries </span><span>and market developments. </span><span>Actively and constructively engage with Banking and other relevant staff to </span><span>ensure adequacy of front-line monitoring, coach Banking representatives when appropriate (including </span><span>rotation in Corporate & Project Finance Credit Risk Management). </span></span></li> <li><span>In liaison with other Risk Management teams lead sector portfolio reviews and provide input to portfolio stress-tests. Collaborate with other members of staff; especially in the Banking Department, Finance, the Office of the General Counsel, Impact and colleagues in the Resident Office to ensure effective cross-departmental and business functioning.</span></li> <li><span>Participate in various executive Bank committees - including the Operations Committee, SBIC, RiskCom etc.</span></li> <li><span>Participate and contribute positively to various initiatives within Risk Management or bank-wide. </span></li> <li><span>Be an agent of credit culture dissemination, including managing and mentoring of bankers on rotation.</span></li> </ul> <p><span><strong>Knowledge, Skills, Experience & Qualifications</strong></span></p><br> <ul> <li><span>Relevant experience in the corporate sectors with demonstrated deal experience across various sectors.</span></li> <li><span>Influencing skills in overseeing the Banking team’s structuring of the transaction and articulation of any different views. </span></li> <li><span>Experience of structuring high yield loans and other financial instruments, in both corporate and project finance. </span></li> <li><span>May act as the risk expert for one or more corporate sectors and provide operational guidelines to the Banking teams and provide input into project selection and prioritisation. </span></li> <li><span>Proven skills and track record in autonomous decision-making capacity at a senior level in credit risk in high-risk environments. </span></li> <li><span>Deliver clear authoritative conclusions in the context of large volumes and tight timescales. Proven skills and track record in decision-making capacity in credit risk in high-risk environments.</span></li> <li><span>Strong written and spoken communication skills in English and good Excel knowledge.</span></li> <li><span>Advanced degree in finance, business, economics or equivalent on the job training.</span></li> <li><span>Demonstrate developing people management skills for junior staff under their coaching/ mentoring responsibility.</span></li> <li><span>Relevant banking and/or risk management experience is essential. </span></li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD </strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. </span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. </span></span></p><br> <p><span><span>The EBRD environment provides you with: </span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. </span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. </span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do. </span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. </span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. </span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). </span></span></p><br> </div>
Details: •Experience Needed: From 5 to 8 Years •Education Level: Bachelor’s Degree •Department: Marketing and Product Planning •Location: Abo Rawash, Giza. •Employment Type: Full-time Job Description:Mitsubishi Motors Egypt is seeking a Marketing Manager to join our team and play a key role in shaping the future of our brand and market presence in Egypt. This role is designed for an individual with strong expertise in 1) Marketing and advertising, 2) Product Marketing, 3) Market research and Analysis, 4) Public Relations, Media and influencers’ management, 5) Digital marketing, 6) Events, 7) Communications, 8) Strategic planning, 9) Leadership and Training, and ready to drive Mitsubishi’s success in the Egyptian automotive market. This role is crucial for the growth and success of Mitsubishi Motors Egypt, ensuring that our market presence is well positioned for long-term profitability, product offerings are competitive, aligned with market demands. The Marketing Manager plays a crucial role in shaping and driving the brand’s overall vision, ensuring its strategic positioning, market presence, and promotional activities. This position is responsible for developing marketing plans, overseeing execution, and managing budgets to align with business objectives. If you are a proactive, creative, organized, strategic thinker, unconventional leader with a passion for the automotive industry, we encourage you to apply. Responsibilities:Team Management and Development:Lead, develop, coach and motivate marketing team members. Monitor and evaluate team members’ performance and conduct monthly, quarterly and annual team’s meetings, one and one, appraisals, score cards and evaluation. Foster a collaborative and high-performing team environment, ensuring KPIs and productivity goals are met through motivation and effective leadership. Lead recruitment, onboarding, and continuous development of marketing staff, ensuring skill enhancement and performance excellence. Strategic Management Lead the Marketing and Communications functions for Mitsubishi Motors in Egypt including Advertising, Digital Marketing, PR, Media/Influencers’ management, Market Research, and others.. Spearhead key brand-related projects, ensuring seamless execution in collaboration with internal teams and external partners. Ensure strategic alignment with GM and senior management decision making and strategy Ensure effective reporting and briefing to senior management regarding Marketing department updates. Marketing and Advertising Develop and execute a comprehensive marketing roadmap, incorporating key growth strategies to enhance market reach and business performance. Define and implement a compelling brand identity for Mitsubishi Motors in Egypt, ensuring consistent messaging and strategic communication across all channels. Prepare and lead annual marketing plans, market research initiatives, overseeing partnerships with agencies, analyzing insights, and translating findings into actionable strategies for marketing implementation. Utilize consumer insights to refine marketing efforts, ensuring brand experiences resonate with target audiences. Explore emerging marketing trends, channels and digital platforms to expand audience reach and engagement. Lead, plan, and follow up on comprehensive 360-degree campaigns, including creative, digital, PR, billboards, radio, TV, and other channels if any. Manage the advertising agencies to ensure seamless execution of campaigns, including copywriting, creative concepts, designs, and final approvals, in alignment with the Marketing Head. Work closely with creative agencies to develop compelling and customer-centric marketing campaigns that enhance brand engagement. Collaborate and manage marketing agencies, advertising partners, and suppliers to ensure alignment and efficiency. Market Research analysis:Conduct in-depth market analysis to identify growth opportunities for Mitsubishi Motors in Egypt. Analyze industry trends, consumer preferences, and market opportunities to drive innovation and identify areas for business expansion. Support in the ordering and product planning for Mitsubishi Motors in Egypt. Support the development phase of new models, including the definition of specifications, line-ups, equipment, powertrain mix, and pricing. Drive portfolio expansion through high-potential model introductions. Digital Marketing:Oversee Mitsubishi Motors Egypt Website and Digital platforms. Oversee digital campaigns, initiatives, and projects to ensure alignment with marketing objectives. Monitor and track the progress of online campaigns, whether internally managed or executed by the agency. Analyze and validate Google Analytics data to confirm accuracy for the digital performance report. Supervise DMC/Mitsubishi Motors digital presence on Social Media platforms (FB, IG, Linked In, Youtube..etc) in coordination with the Digital Marketing Specialist Supervise and confirm posting plans with Digital Marketing Specialist. Supervise Mipulse performance with internal teams, MMMEA and MMC. PR, Influencers and Media management:Manage communication and build strong media relations with representatives, publishers, and influencers. Oversee regular competitive PR monitoring and media analysis for Mitsubishi Motors and competitor brands. Oversee, distribute, and communicate press releases and PR articles to media outlets. Manage collaboration and initiatives with influencers, automotive reviews, and media representatives. Events Oversee and manage the execution of events, ensuring seamless coordination with the GM of Marketing and marketing team. Plan, manage and execute events including New model launches, media days, Test drive events, training days, gatherings and special events. Plan and manage brand and on ground displays and activations. Cross Functional Activities:Oversee all aspects of presales and post-purchase/aftersales marketing, ensuring a seamless and engaging customer experience. Partner with sales and aftersales teams to design and implement marketing programs that support revenue growth and customer acquisition. Ensure visual consistency across all retail and service locations by working with relevant departments to uphold brand identity standards. Provide sales and service centers with updated promotional and informational materials to enhance customer engagement. Communication:Maintain strategic communication with OEM and Mitsubishi Motors global teams to ensure all marketing activities align with corporate guidelines and brand expectations. Collaborate and manage effective communication and relationships with all internal and external parties including government authorities, agencies, media, influencers, other DMC departments and overseas parties in Kuwait, Dubai and Japan. Budgeting:Formulate and manage the brand’s budget forecasting and expenditure monitoring. Track and reconcile monthly expenses, ensuring alignment between planned and actual budgets, purchase requests, and financial approvals. Coordinate with procurement and finance departments to facilitate smooth budgetary and operational processes. Monitoring and Reporting:Establish and track essential brand performance metrics to measure progress and inform future marketing efforts. Ensure timely execution of planned marketing campaigns while staying within budgetary constraints. Design and deliver impactful programs for the sales team to ensure they understand product features, market strategies, and competitive positioning. Monitor and evaluate the effectiveness of marketing programs and activities, adjusting as necessary to improve outcomes. Measure and report performance of all Mitsubishi marketing campaigns and assess against goals (ROI and KPIs). Prepare, review, oversee and issue the monthly, annual and special marketing reports, including Market Competitiveness reports, marketing activities, price movements, event reports and performance reports. <br><br>Qualifications:Ethical, avant-garde, creative, organized, passionate about cars, marketing and working within an awesome team. A bachelor’s degree in a related field with previous experience from 5 to 8 years in product planning, product marketing, market research or related roles within the automotive industry. Fluent in English and Arabic. Ability to work independently and as part of a team, and with high attention to details. Proficient in Microsoft Office Suite, familiar with Dashboards, Power PI, systems and good knowledge about latest AI tools. Strong analytical, strategic planning, and market analysis skills. Strong digital marketing experience Excellent communication, presentation, and interpersonal skills. Proven ability to collaborate effectively with cross-functional teams and stakeholders. Good understanding of automotive industry About the Company: Diamond Motors was established in November 2010, as the sole exclusive distributor for Mitsubishi Motors Corporation in Egypt. •HQ Address: Km 28 Cairo - Alexandria Desert Rd, Al Giza Desert. •Website: https://lnkd.in/djmdNmCi •Email: hr.egypt@mitsubishimotors-eg.com, marketing@mitsubishimotors-eg.com