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<p>Audio Technology is seeking for a Presales Passive Infrastructure Network Engineer to join our growing team. In this role, you'll be responsible for designing, estimating, and presenting end-to-end passive infrastructure solutions for enterprise networking, telecommunications, data centers, and commercial building projects.</p><p></p><p><strong>Key Responsibilities</strong>:</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and analyze client RFPs, RFIs, tender documents, and architectural/civil CAD drawings to define project scope.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design end-to-end structured cabling systems, including Copper (Cat6, Cat6A, Cat8) and Single-mode/Multi-mode Fiber Optic solutions in accordance with TIA/EIA, ISO/IEC, and BICSI standards.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design cable containment systems, including cable trays, ladders, trunking, conduits, floor raceways, and pathway capacity planning.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop telecommunications room (MDF/IDF) layouts, server room and data center layouts, rack elevations, PDUs, patch panels, and cable management solutions.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct technical site surveys to assess physical constraints, cable pathways, risers, and installation requirements.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare accurate Bills of Quantities (BOQs) and Bills of Materials (BOMs) based on architectural drawings.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimize passive infrastructure designs to deliver technically compliant and cost-effective solutions.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to technical clarifications (RFIs) throughout the tendering process.</p><p><strong>Requirements</strong></p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree preferred in Computer Engineering, Electronics, Telecommunications, or any related field.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5–7 years of experience in enterprise network design or network engineering.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preferred one recognized industry certification required of the following:</p><ul><li><p>&nbsp; CommScope: SYSTIMAX Design &amp; Engineering / Infrastructure Solutions.</p></li><li><p>Panduit: Certified Installer/Designer or Network Infrastructure Specialist.</p></li><li><p>Leviton / Legrand / Schneider: Certified Passive Infrastructure / Structure Cabling Designer credentials.</p></li></ul><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of structured cabling standards (Cat5e, Cat6, Cat6A, and fiber optic).</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; In-depth knowledge of TIA/EIA-568, TIA-569 (pathways/spaces), TIA-606 (labeling), and ISO/IEC 11801 standards.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Deep understanding of fiber optic termination methods, MTP/MPO trunking, fusion splicing specs, and testing standards (Tier 1 &amp; Tier 2 testing, OTDR).</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Hands-on proficiency with AutoCAD, Revit (BIM), and MS Visio for drafting containment layouts and rack elevations.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with ELV systems such as CCTV, Access Control, Intercom, and Fire Alarm.</p><p>&nbsp;</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for a Customer Project Technical Engineer to join our Electrical Distribution Department.<br> The successful candidate will be responsible for managing customer project orders from initiation to completion, ensuring projects are delivered on time, within budget, and in compliance with customer requirements and technical specifications.<br> Responsibilities Study and analyze customer specifications and project requirements.<br> Review and validate technical offers.<br> Lead the design process through coordination with factories, project managers, and customer representatives.<br> Verify and validate all factory submittals.<br> Experience with one or more electrical distribution packages, such as HV switchgears, MV switchgears, LV switchgears, UPS, transformers, variable speed drives, soft starters….<br> etc. Strong understanding of electrical distribution systems and engineering documentation.<br> Good knowledge of MV/LV switchgear design principles, control circuits, protection schemes, and interlocking philosophies.<br> Ability to review and validate protection relay settings, metering requirements, CT/VT selection, and auxiliary power supply arrangements.<br> Familiarity with international electrical standards and practices, such as IEC standards for switchgear, transformers, protection, testing, and documentation.<br> Hands-on experience preparing or reviewing technical submittals, compliance statements, bill of materials, wiring diagrams, and test procedures.<br> Understanding of project engineering workflows, including design review cycles, technical clarification handling, manufacturing coordination, FAT support, and site technical support.<br> Prepare, review, and validate project technical documentation to ensure compliance with customer requirements, applicable standards, and project specifications, including: o Single Line Diagrams (SLDs) o General Arrangement (GA) drawings o Cable entry drawings o Civil instruction drawings and requirements o Nameplate details and marking requirements o Schematic diagrams o Logic diagrams o Interconnection and terminal block diagrams o Inspection and Test Plans (ITPs) o Factory Acceptance Test (FAT) procedures o Commissioning spare parts lists o Painting specifications and instructions o Packing specifications and instructions Perform required calculations and documentation to ensure design compliance.<br> Attend and support Factory Acceptance Tests (FAT).<br> Participate in technical meetings throughout the project lifecycle.<br> Provide technical support to site operation teams.<br> Ensure project deliverables meet customer requirements and company standards.<br> Annual bonus Health insurance and wellness programs Professional development and training opportunities Bachelor's Degree in Electrical Power Engineering.<br> 5+ years of relevant experience in electrical distribution, project engineering, or a related field.<br> Strong communication, coordination, and problem-solving skills.<br> Team player with the ability to work effectively in a dynamic environment.<br> Strong learning agility and adaptability.<br> Fluent in English, both written and sokenp.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Facilities Management &amp; Operations</strong></p><br><ul><li><p>Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.</p><br></li><li><p>Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.</p><br></li><li><p>Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.</p><br></li><li><p>Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.</p><br></li><li><p>Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.</p><br></li></ul><p><strong>Contract &amp; Vendor Management</strong></p><br><ul><li><p>Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).</p><br></li><li><p>Liaise with maintenance contractors and suppliers for office consumables across all sites.</p><br></li><li><p>Establish and maintain vendor files; verify accuracy of submitted documentation.</p><br></li><li><p>Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.</p><br></li></ul><p><strong>Service Quality &amp; Compliance</strong></p><br><ul><li><p>Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.</p><br></li><li><p>Respond to and resolve help desk tickets raised through the Facilities department.</p><br></li></ul><p><strong>Asset &amp; Procurement Management</strong></p><br><ul><li><p>Manage the procurement process ensuring timely purchasing and accurate financial documentation.</p><br></li><li><p>Coordinate the internal and external movement of all company assets.</p><br></li></ul><p><strong>Workplace Projects, Events &amp; People Experience</strong></p><br><ul><li><p>Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.</p><br></li><li><p>Drive people experience initiatives that foster belonging, connection, and community across all locations.</p><br></li><li><p>Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.</p><br></li></ul><br>Qualifications<br><p><strong>Qualifications &amp; Experience</strong></p><br><ul><li><p>Bachelor's degree in Business Administration, Hospitality, Facilities Management, Engineering (Mechanical, Electrical, or Civil), or a related field.</p><br></li><li><p>Minimum 1&nbsp;years of experience in facilities management, workplace operations, or a similar fast-paced service-delivery environment.</p><br></li><li><p>Solid understanding of building systems, maintenance protocols, and safety standards to effectively oversee vendor performance and ensure service quality.</p><br></li></ul><p><strong>Skills &amp; Competencies</strong></p><br><ul><li><p>Proficiency in MS Office and facilities management tools/systems.</p><br></li><li><p>Strong contract negotiation, vendor management, and organizational skills.</p><br></li><li><p>Ability to multitask and manage multiple stakeholders across locations effectively.</p><br></li><li><p>Excellent communication skills in both English and Arabic.</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>What’s On Your Plate?</strong></p><br><br><ul><li><p><strong>Responsible for the operations of the store end to -end operation: Staffing &amp; scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards</strong></p><br><br></li><li><p><strong>Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</strong></p><br><br></li><li><p><strong>Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs</strong></p><br><br></li><li><p><strong>Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment</strong></p><br><br></li><li><p><strong>Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory&nbsp;</strong></p><br><br></li><li><p><strong>Inbound receiving: Accurate receiving of orders as per policies &amp; SOP</strong></p><br><br></li><li><p><strong>Outbound: Efficient and accurate picking and packing of customer orders, as per SOP</strong></p><br><br></li><li><p><strong>Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.</strong></p><br><br></li><li><p><strong>To supervise assigned store, ensure profitability, provide good service and ensure development of employees</strong></p><br><br></li><li><p><strong>Managing store personnel ensuring effective use of resources and meeting service level standards</strong></p><br><br></li><li><p><strong>Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations</strong></p><br><br></li><li><p><strong>Ensuring implementation of actions pertinent to store-related shrinkages</strong></p><br><br></li><li><p><strong>Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition</strong></p><br><br></li><li><p><strong>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally</strong></p><br><br></li><li><p><strong>Discussing with the Ops manager stores' issues/problems and propose solutions</strong></p><br><br></li><li><p><strong>Supervise all the maintenance internal activities and / third party suppliers.</strong></p><br><br></li><li><p><strong>Ensuring appropriate and safe use of material handling equipment</strong></p><br><br></li></ul><br>What you need to be successful<br><br><ul><li><p><strong>You have at least 4 years of experience in supermarket or restaurant </strong></p><br><br></li><li><p><strong>You are someone energized by the unknown and look forward to learning each day on the job.</strong></p><br><br></li><li><p><strong>Good communication skills, and always like to be hands-on with several tools.</strong></p><br><br></li><li><p><strong>Additionally, you have robust interpersonal and intercultural skills.&nbsp;</strong></p><br><br></li><li><p><strong>Language skills: Fluent English and Arabic would be highly advantageous.</strong></p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are seeking a Senior Application Design Engineer with strong expertise in Protection &amp; Control systems and Schneider Electric protection relays to join our engineering team.<br> The successful candidate will be responsible for designing, configuring, testing, and commissioning protection and automation solutions for MV, HV, and EHV substations across utility, industrial, and infrastructure projects.<br> The role requires hands-on experience with IEC 61850, Substation Automation Systems (SAS), protection coordination, and Schneider Electric relay technologies including MiCOM, Sepam, Vamp, and PowerLogic.<br> Key Responsibilities Design protection, control, metering, and SAS panels for MV, HV, and EHV substations.<br> Prepare engineering deliverables including: Single Line Diagrams (SLD) Protection &amp; Control Schematics Wiring Diagrams Connection Diagrams Terminal Plans Bill of Materials (BOM) Cable Schedules Configure, test, and commission Schneider Electric protection relays.<br> Develop relay logic, protection settings, event records, and disturbance analysis.<br> Prepare and maintain IEC 61850 engineering files including CID and SCL files.<br> Perform protection studies including: Protection Coordination CT/VT Sizing Fault Analysis Relay Settings Calculations Develop electrical drawings using EPLAN.<br> Integrate protection and automation systems using IEC 61850, Modbus TCP/IP, and Modbus RTU.<br> Support FAT, SAT, commissioning activities, troubleshooting, and system modifications.<br> Coordinate with project, manufacturing, procurement, and engineering teams to ensure successful project delivery.<br> Participate in technical discussions with customers, consultants, utilities, and Schneider Electric factories.<br> Annual bonus Health insurance and wellness programs Professional development and training opportunities Education Bachelor's Degree in Electrical Engineering.<br> Experience Minimum 3 years of experience in Protection &amp; Control, Secondary Design, or Substation Automation projects.<br> Experience in MV, HV, and EHV substations.<br> Technical Skills Hands-on experience with Schneider Electric protection relays: MiCOM Sepam Vamp PowerLogic Strong knowledge of protection schemes including: Feeder Protection Transformer Differential Protection Busbar Protection Distance Protection Bus Coupler Protection Overcurrent &amp; Earth Fault Protection Practical experience with IEC 61850 engineering and IED configuration.<br> Experience with Substation Automation Systems (SAS).<br> Strong knowledge of CT/VT calculations and protection coordination studies.<br> Experience using EPLAN.<br> Knowledge of Modbus TCP/IP and Modbus RTU communication protocols.<br> Good command of English.<br> Preferred Qualifications Experience with Schneider Electric EcoStruxure Power Automation System.<br> Experience in utility, transmission, renewable energy, or EPC projects.<br> Experience using OMICRON relay testing equipment.<br> Knowledge of IEC 60255, IEC 61850, and utility protection standards.<br> Master's Degree in Electrical Engineering is an advantage.<br></span> </div>

Responsibilities:<br>Billing & Invoicing Generate and issue accurate, timely invoices to digital payment merchants and clients based on transaction volumes, agreed fee schedules and contractual terms. Validate transaction-based billing — interchange, processing/switch fees, subscription and recurring charges — against system-generated transaction reports before invoice issuance. Maintain and update client billing profiles, fee schedules and contract terms in the billing/ERP system in line with commercial agreements. Manage billing dispute resolution and process credit notes/adjustments in coordination with Sales, Account Management and the client. Issue accurate Bi-monthly Clients’ Statement of Accounts Reconciliation & Revenue Assurance Reconcile digital payment transaction data (gateway/switch/processor reports) against billed and collected amounts on a daily and monthly basis. Investigate and resolve billing discrepancies, unbilled or under-billed transactions, and instances of revenue leakage. Perform internal cost/revenue allocation and inter-business-line recharges between Digital Payment and Card Production, in line with the company’s transfer-pricing/allocation methodology. Support month-end and year-end close for the billing function, including accruals, deferred revenue schedules and billing-related journal entries. Reporting & Compliance Prepare periodic billing and revenue reports for Finance leadership, including aging, DSO, billing accuracy and revenue-by-product-line analysis. Ensure billing practices comply with internal policy, applicable Egyptian tax regulations (including e-invoicing requirements), and relevant accounting standards for revenue recognition (IFRS 15). Support internal and external audit requests and walkthroughs relating to billing, revenue and accounts receivable. Process Improvement & Systems Identify and drive billing process automation and efficiency improvements, reducing manual touchpoints and billing-cycle time. Partner with Infotech and the Digital Payment product/commercial teams on billing-system enhancements, new fee structures and billing readiness of new product launches. Provide technical guidance and quality review to junior billing accountants/analysts on digital payment billing matters, without formal supervisory authority. Key Performance Indicators – Proposed [TBC with Chief Accountant] Billing accuracy rate (invoiced vs. validated transaction data) Billing cycle time (transaction close to invoice issuance) Days Sales Outstanding (DSO) for Digital Payment receivables Number and ageing of unresolved billing discrepancies/revenue-leakage cases On-time month-end close for billing-related entries<br><br>Qualifications:<br>Bachelor’s degree in Accounting, Finance or related field. CMA, ACCA or equivalent is preferred. Billing & invoicing systems (must have SAP S/4 HANA experience) Revenue recognition (IFRS 15) English – business proficiency written and spoken; required for reporting and cross-functional/regional coordination.4–6 years progressive experience in billing, accounts receivable or revenue accounting. Fintech, digital payments, card processing or telecom strongly preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Jumia</strong>:</p><br><p>Jumia&amp;nbsp;is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.</p><br><p>Jumia is built around a marketplace and supported by a proprietary logistics business&amp;nbsp;<strong>[Jumia Logistics]</strong>&amp;nbsp;and a digital payment and fintech platform&amp;nbsp;<strong>[Jumia Pay]</strong>. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.</p><br><p>In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.</p><br><br><p>&amp;nbsp;</p><br><p><strong>What you will be doing</strong></p><br><ul><li>Lead, mentor, and develop a team of inbound associates.</li><li>Conduct regular team meetings to communicate goals, performance expectations, and updates.</li><li>Foster a positive and inclusive work environment.</li><li>Oversee the receipt, storage, and distribution of inbound goods.</li><li>Ensure accurate and timely processing of shipments.</li><li>Monitor and manage daily inbound workflow, adjusting resources as necessary to meet operational targets.</li><li>Implement and maintain standard operating procedures (SOPs).</li><li>Track key performance indicators (KPIs) and provide regular performance reports.</li><li>Identify areas for improvement and implement corrective actions.</li><li> Conduct performance evaluations and provide feedback to team members.</li><li>Work closely with other departments, including Outbound and Inventory, to coordinate activities and resolve issues.</li><li>Communicate effectively with management and other stakeholders to ensure smooth operations.</li><li>Address and resolve any issues or discrepancies related to inbound shipments.</li><li>Implement solutions to improve efficiency and reduce errors.</li></ul><p><strong>What we are looking for</strong></p><br><ul><li>Bachelor’s degree and at least 2 years of experience in distribution, warehousing or logistics and Supply Chain environment at least 1 year of direct leadership, indirect leadership</li><li> Strong leadership and team management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work collaboratively, diagnose problems and identify and lead the appropriate solutions</li><li>Ability to manage several priorities simultaneously - results orientation - while retaining all information</li><li>Bias for action, strong work ethic and desire to achieve excellence</li><li>English proficiency<br>#LI-Onsite</li></ul><p>&amp;nbsp;</p><br><p><strong>We Offer</strong>:</p><br><ul><li>A unique experience in an entrepreneurial, yet structured environment</li><li>A unique opportunity of having strong impact in building the African e-commerce sector</li><li>The opportunity to become part of a highly professional and dynamic team</li><li>An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders</li></ul>&amp;nbsp;<br><span><em>Please ensure to only apply for jobs with Jumia through our official website.</em></span><br><span><em>Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.</em></span><br><br> </div>

Mission<br><br>To maintain and develop sales of a portfolio of products to the relevant industry area in the country to achieve agreed business targets and meet customer needs.<br><br>Main Accountabilities<br><br>To manage, develop and understand the needs of a growing customer base, making regular visits to these accounts and building, maintaining and managing relationships with key contacts at all levels. Negotiating prices and volumes with customers in order to maximize returns to the business Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies. To agree annual sales budgets with the Commercial Manager and Business Manager Gather, analyse, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business To visit and represent the company at trade fairs, exhibitions and conferences, networking with representatives from a broad range of companies Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business.<br><br>Skills And Qualifications<br><br>Bachelor degree in Chemistry or equivalent (Masters degree is a plus). Min 2 years of experience in sales in the Chemicals Raw Material, in Paints and Construction Excellent communication skills Analytical skills Fluent in English Negotiation skills Good presentation skills Ability to work under pressure Ability to liaise with people at all levels Knowledge and networks within country area industry Understanding of products and their application

Job Summary:<br>Unifood Egypt is looking for a dynamic Sales Supervisor – HORECA to lead a team of sales representatives and drive sales growth across hotels, restaurants, cafés, catering companies, and foodservice customers. The role is responsible for achieving sales targets, expanding distribution, developing customer relationships, and ensuring excellent execution across the HORECA channel.<br>Key Responsibilities:<br>-Supervise, coach, and monitor the performance of HORECA sales representatives.<br>-Achieve monthly and annual sales, volume, and collection targets within the assigned territory.<br>-Expand distribution and secure new HORECA accounts across hotels, restaurants, cafés, and catering businesses.<br>-Conduct regular market visits and customer meetings to strengthen relationships and identify growth opportunities.<br>-Monitor competitor activities, pricing, and promotional initiatives.<br>-Ensure proper execution of pricing, merchandising, product visibility, and promotional programs.<br>-Prepare sales forecasts, territory plans, and performance reports.<br>-Coordinate with Supply Chain and Customer Service to ensure product availability and timely deliveries.<br>-Support key account negotiations and resolve customer issues promptly.<br>Qualifications:<br>Bachelor’s degree in Business, Marketing, Commerce, or a related field.<br>Experience:<br>- 5–8 years of experience in FMCG, Food & Beverage (F&B), and HORECA Sales.<br>- Minimum 2 years in a supervisory or team-leading role.<br>- Strong experience managing hotel, restaurant, café, and foodservice customers in Egypt.<br>Skills:<br>- Team leadership and coaching- Territory management- Key account management- Negotiation and selling skills- Sales planning and forecasting- Analytical and reporting skills- Excellent communication in Arabic and English

Job Summary The Follow-up Specialist ensures end-to-end resolution of open cases, operational issues, and service requests within the city. This role serves as the critical bridge between field execution and system tracking—monitoring solutions implemented in SAP, tracking real-world results, and verifying complete closure to ensure compliance and citizen/customer satisfaction.<br>Key Responsibilities Monitor and track the lifecycle of assigned cases across municipal/city jurisdictions from initiation to final resolution. Log, update, and monitor solution implementation plans in SAP, ensuring accurate status updates, root-cause tags, and assignment details. Follow up with operational teams, contractors, or department heads to verify that solutions recorded in SAP have been successfully executed on the ground. Assess the effectiveness of applied solutions to ensure issues do not recur; escalate unresolved or recurring cases to appropriate managers. Maintain direct contact with complainants, business units, or city representatives to provide status updates and confirm final satisfaction upon case closure. Generate weekly/monthly case progress and SLA compliance reports using SAP analytics and Excel.<br>Qualifications & Requirements Experience: 2+ years of experience in case management, customer support, operations, or quality assurance. Education: Bachelor’s degree in Business Administration, Public Administration, Communications, or a related field. Skills: Strong organizational skills, sharp attention to detail, and excellent written/verbal communication skills. Problem-Solving: Ability to cross-reference system data with real-world results and drive cross-functional accountability.

At Iqor, we’re looking for motivated and experienced Trainer to join our growing team. travel and Hospitality experience is preferred but not mandatory — if you have a strong leadership background and a customer-oriented mindset, we’d love to hear from you.<br>About Iqori Qor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, i Qor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle<br>About the Role Trainer will be responsible for leading a team of customer service representatives experienced in travel and Hospitality , driving performance, coaching, and supporting their professional development.<br>Responsibilities:Facilitation of training sessions:Leading and deploying initial and continuing training courses while ensuring that the deliverables are shared in accordance with the procedures established by the Training Department. Prepare the training courses by ensuring that the training tools are available (modules, logistics, documents to be given to participants). Evaluate the participants and propose improvement plans. Design and update the training modules in accordance with the charter established by the Training Department. Share Feedback with the necessary information in order to improve the quality of the training and also of the training modules<br>Qualifications:Excellent command of the English and Arabic languages, with excellent verbal and written skills. Minimum of 6 months of experience as a Trainer in a BPOtravel and Hospitality Experience is a plus. Proficiency in using MS Office tools. Excellent Communication & negotiation skills. Customer-oriented mindset. Analytical and synthetic mind.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience.<br><br>From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

Company Description WAJJAD | وجّاد is a technology studio that builds scalable digital operating systems for governance, legal, financial, and real estate sectors. Founded in 2020 in the Kingdom of Saudi Arabia, the company focuses on replacing fragmented traditional processes with integrated, high-performance digital infrastructure. WAJJAD designs and operates institutional-grade B2B platforms that modernize core operational frameworks, improving efficiency, control, transparency, and decision-making. Its eight specialized platforms form a connected digital ecosystem that enables centralized innovation and accelerated product development. With a long-term ambition to expand regionally and globally, WAJJAD positions itself as a builder of technology-backed operational standards for modern institutions rather than a traditional product company. Sales Team Leader Location: Alexandria, Egypt (On-site – Full Time) Job Summary We are seeking an experienced and motivated Sales Team Leader to lead, coach, and support our sales team in achieving business objectives. The ideal candidate will have strong leadership skills, a results-driven mindset, and the ability to monitor team performance, prepare detailed sales reports, and implement strategies that improve productivity and sales results. Experience in selling services rather than physical products is essential. Key Responsibilities Lead, motivate, and manage the sales team to achieve monthly and quarterly sales targets. Monitor daily sales activities and ensure team members meet their KPIs. Prepare daily, weekly, and monthly performance reports, including sales results, conversion rates, team productivity, and individual performance. Analyze sales data and provide actionable insights and recommendations to improve team performance. Conduct regular coaching sessions, one-to-one meetings, and performance evaluations. Train new sales representatives and provide continuous guidance to enhance their skills. Develop and implement sales strategies to increase revenue and improve customer acquisition. Monitor pipeline performance and ensure timely follow-up with leads and customers. Collaborate with the Marketing team to align sales efforts with ongoing campaigns and promotions. Identify performance gaps and implement improvement plans to achieve business goals. Ensure CRM systems and sales records are accurate and up to date. Requirements Bachelor's degree in Business Administration, Marketing, or a related field. Minimum of 2 years of experience in Sales, including at least 1 year in a leadership or supervisory role. Proven experience in selling services (B2B or B2C) rather than physical products. Strong experience in leading and developing high-performing sales teams. Strong analytical skills with experience preparing and presenting sales performance reports. Excellent leadership, communication, coaching, and problem-solving skills. Strong knowledge of CRM systems and Microsoft Excel. Ability to work under pressure and consistently achieve sales targets. Excellent organizational and time management skills. Preferred Qualifications Experience in selling digital services, Saa S, recruitment services, marketing services, or other service-based solutions. Experience dealing with Saudi clients or the GCC market is highly preferred. Experience managing inside sales or telesales teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are excited to offer a unique opportunity for Dutch Speaking Customer Support Representatives to work for Booking.<br>com with a paid relocation package to Athens, Greece.<br> This role is perfect for individuals who are fluent in Dutch and passionate about providing excellent customer service within the travel and hospitality industry.<br> Key Responsibilities Provide outstanding customer support to Dutch-speaking customers using Booking.<br>com’s platform via phone, email, and chat.<br> Assist clients with booking inquiries, modifications, cancellations, and other service-related questions.<br> Resolve customer complaints and issues efficiently to maintain high customer satisfaction.<br> Maintain accurate records of customer interactions in the CRM system.<br> Collaborate with internal teams to ensure seamless customer experience.<br> Stay informed about Booking.<br>com’s products, services, and policies to provide accurate assistance.<br> Competitive monthly salary 2 Extra salaries per year Fully paid relocation package Airport pick-up Fully paid training Health Insurance Continuous support before and during your stay in Greece provided by residents of Greece And many other benefits!<br> Fluency in Dutch (both written and spoken) is essential; proficiency in English is an advantage.<br> Excellent communication and problem-solving skills.<br> Ability to manage multiple tasks and work efficiently in a fast-paced environment.<br> Familiarity with CRM systems and booking platforms is a plus.<br> Strong customer-oriented mindset and ability to work both independently and as part of a team.<br> No experience needed, but willingness to learn!<br> Willingness to relocate to Athens, Greece, with paid relocation support provided.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>·<span>&nbsp;</span></span></span></p> <p><b><span>What will you do?</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Establish performance goals and deadlines aligned with the company’s vision, effectively communicating these to team members to team members to ensure everyone understands expectations and can work toward common objectives<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Organize workflow and ensure that the banking agent team clearly understands their roles and targets to optimize efficiency, reducing confusion and increasing productivity<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Monitor employee productivity, providing constructive feedback and coaching to enhance performance<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Address and resolve complaints from the direct reporting team to build trust and maintain high team morale<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Maintain accurate timekeeping and personnel records to ensure fair treatment and accountability<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Prepare and submit performance reports on team progress to provide valuable insights into achievements and areas for improvement, enabling data-driven decision-making<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Make decisions regarding rewards and promotions for the Financial Services and Representatives teams based on performance metrics<b><span>.</span></b></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span>Train new employees to build a strong team with the necessary skills and knowledge, contributing to a collaborative and capable team that can achieve organizational goals<b><span>.</span></b></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> No experience required </div> </div>

Responsible for monitoring and controlling price negotiations, deliveries, and conditions of products with vendors/suppliers in order to obtain favorable terms for QNB. In addition, supervise on the “Procure to Pay Cycle”<br>Duties & Responsibilities:1. Lead the process of selecting vendors/suppliers in coordination with I Procurement & Suppliers Registration team after comparing proposed offers.2. Evaluate vendors/suppliers’ commercial offers according to predefined qualitative and quantitative criteria.3. Participate in decision making in regards of choosing the most convenient vendor/supplier after comparing proposed offers.4. Participate in the process of evaluating sales representatives of manufacturers, wholesalers, and agents, appraising their commodities, discussing their business facilities and judging their ability to meet the bank purchase requirements.5. Coordinate with Tenders Management and Contracts team in deciding on terms and conditions of services and products contracts.6. Review invoices submitted to Billing team and ensure that all the required documents are included.7. Supervise on the preparation of Request for Proposal (RFP), Purchase Order (PO), Call for tender and dispatches to selected vendors by e-mail.8. Manage all purchasing agreements and deals related to Assets, Logistics materials, Marketing and Communication products such as stationary, office equipment, generators, premises furniture, marketing giveaways and prints, etc.9. Monitor the process of handling gift purchases in coordination with concerned business lines.10. Ensure that bank donations are handled efficiently based on the Top Management recommendations.11. Review and validate the Purchase Orders that have been prepared by the Procurement team and ensure their compliance with purchasing policy and procedures.12. Review reports prepared by subordinates regarding cost and prices breakdowns on quarterly basis.13. Review suppliers report prepared by the Procurement executives and participate in decision making regarding imposing penalties on supplier.14. Ensure that all complaints that may raise concerning delivery are handled efficiently.15. Assist in resolving problems/difficulties notified by supplier in coordination with I-Procurement and Suppliers’ Registration Team16. Mentor and advise subordinates whenever needed and ensure smooth workflow.17. Ensure the correct functioning and implementation of the permanent supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.18. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as International Standards.<br>Experience:Minimum 5 years of experience in Purchasing and/or Supply Chain Management<br>Skills:Excellent planning, negotiation, and organizational skills Excellent analytical skills of financial information Independent, affirmative, sharp and focused Ability to work under pressure and within a team Fluency in Arabic and English written/spoken Very good computer knowledge<br>Working Conditions:Based in QNB Head Office (Mohandeseen) Requires meeting with Service Suppliers and Vendors

<h2>Full Job Description</h2><h2>Role Purpose (Why This Role Exists)</h2><p>As an appointment setter at FlapKap, you are the engine of our top-of-funnel growth. Your mission is to identify, engage, and qualify the right merchant prospects — converting cold outreach into qualified, meeting-ready opportunities for our Business Development Representatives (BDRs) to close. You are not just filling a calendar; you are building the pipeline that funds FlapKap’s next growth chapter.</p><h2>Success Definition (What Great Looks Like)</h2><h3>In the First 1–3 Months, Success Means</h3><ul><li>Completed onboarding: mastered FlapKap’s product suite, ideal customer profile (ICP), and core messaging across all target verticals.</li><li>Running a consistent outbound cadence of 90+ daily activities (calls, emails, LinkedIn) with a structured, data-driven approach.</li><li>Booked your first 50+ qualified meetings for BDRs with accurate and insightful handoff notes.</li></ul><h3>In The First 12 Months, Success Means</h3><ul><li>Consistently hitting or exceeding monthly quotas for qualified meetings booked and pipeline generated.</li><li>Demonstrated measurable improvement in call-to-meeting and meeting-to-opportunity conversion ratios.</li><li>Recognized as a key pipeline contributor — a trusted partner to the BDR team with a reputation for quality over quantity.</li></ul><h2>Core Responsibilities</h2><h3>Outbound Prospecting &amp; Lead Generation</h3><ul><li>Build and maintain a targeted prospect list across FlapKap’s key verticals: F&amp;B, Clinics, Retail, and B2B.</li><li>Research target accounts to identify key decision-makers (owners, GMs, Finance Directors) and understand their business context.</li><li>Execute high-volume outbound outreach via cold calling, personalised email sequences, and LinkedIn social selling.</li></ul><h3>Discovery &amp; Qualification</h3><ul><li>Conduct structured discovery calls using BANT and SPIN frameworks to assess prospect fit, urgency, and buying intent.</li><li>Qualify leads against FlapKap’s ICP criteria including revenue threshold, operational history, and sector eligibility.</li></ul><h3>Meeting Booking &amp; BDR Handoff</h3><ul><li>Schedule high-quality qualified meetings for BDRs, ensuring smooth handoff with detailed context on the prospect’s profile and pain points.</li><li>Maintain a strong show rate by confirming and reminding prospects ahead of scheduled meetings.</li></ul><h3>CRM &amp; Reporting</h3><ul><li>Log all activities, conversations, and pipeline updates accurately in the CRM (HubSpot).</li><li>Provide weekly activity reports and conversion metrics to the Head of Sales.</li></ul><h3>Market Intelligence &amp; Continuous Learning</h3><ul><li>Stay current on industry trends, competitor offerings, and FlapKap product updates to sharpen messaging.</li><li>Share prospect feedback and market signals with the product and credit teams to improve targeting.</li></ul><h2>Requirements</h2><ul><li>+1 years of experience in an SDR, BDR, or outbound sales role — fintech, SaaS, or B2B services strongly preferred.</li><li>Proven track record of meeting or exceeding outbound activity and meeting-booking quotas.</li><li>Hands-on experience with high-volume cold calling and multi-channel outbound sequences (email + phone + LinkedIn).</li><li>Solid working knowledge of sales qualification frameworks such as BANT and SPIN.</li><li>Experience using a CRM platform (HubSpot, Salesforce, or similar) to manage pipeline and report on activity.</li></ul><h2>Benefits</h2><ul><li>Competitive Salaries</li><li>Paid time off</li><li>Healthcare coverage</li><li>A highly collaborative team environment that will support your professional and personal growth</li><li>A culture that promotes Work-Life balance and Wellbeing</li><li>A culture of learning and innovation</li></ul>

<p>About the Role</p><p>We are seeking a highly motivated and results-driven individual to lead our sales division. In this role, you will be responsible for guiding a talented team of sales professionals to achieve ambitious revenue targets, fostering client relationships, and implementing strategic initiatives to expand our market presence in the region.</p><p>Key Responsibilities</p><ul><li>Lead, mentor, and supervise a team of sales representatives to ensure the achievement of individual and collective performance goals.</li><li>Develop and execute effective sales strategies to drive business growth and maximize profitability.</li><li>Conduct regular performance reviews, provide constructive feedback, and identify training needs to enhance team efficiency.</li><li>Monitor market trends and competitor activities to adjust sales tactics accordingly.</li><li>Maintain high levels of customer satisfaction by overseeing the end-to-end sales cycle and resolving complex client issues.</li><li>Generate comprehensive sales reports and provide actionable insights to senior management.</li></ul><p>Qualifications and Requirements</p><ul><li>A Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Proven professional experience in a sales-focused environment with a clear track record of meeting or exceeding targets.</li><li>Excellent communication and interpersonal skills, with the ability to influence and lead diverse teams.</li><li>Deep understanding of the local market landscape and consumer behavior.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li></ul><p>Required Skills</p><ul><li>Strong leadership and team-building capabilities.</li><li>Advanced negotiation and presentation skills.</li><li>Analytical mindset with the ability to translate data into sales strategies.</li><li>Fluency in both Arabic and English.</li><li>Ability to thrive in a fast-paced, target-driven environment.</li></ul><p>Benefits and Perks</p><ul><li>Competitive base salary supplemented by an attractive performance-based commission structure.</li><li>Comprehensive health insurance coverage.</li><li>Opportunities for professional development and structured career progression.</li><li>A collaborative and supportive corporate culture that values innovation and initiative.</li><li>Periodic team-building events and performance-based incentives.</li></ul>

Narrative Description: Responsible for assessing, supporting & following up on the development of acquiring business e-commerce activities. Works to achieve portfolio targets through acquiring new e-commerce clients, identifying specific client needs and cross-selling all appropriate products and services. Duties & Responsibilities: 1. Responsible for the service and portfolio development via setting effective action plans to achieve portfolio targets, maintain and develop strong relationships with e-commerce clients, allowing for better understanding of their banking needs and enabling the generation of new business from referrals and the achievement of the portfolio targets. 2. Initiate business through regular market calls/visits. Create opportunities for acquiring new e-commerce customers from different potential sources. Prepare a periodic plan for e-commerce acquisition process and handle the overall fulfillment of the process. 3. Cross-sell all types of products e-payment and all appropriate banking products and services suited for the fulfillment of these needs. 4. Responsible for acquiring e-commerce business and achieving the assigned targets. 5. Conduct a visit to the eligible merchants to offer the e-commerce services and packages and submit their request and complete the files by submitting the tickets on the workflow tool and follow up on completing the process till providing the requested services. 6. Reach out to customer leads through constant calls and visits, and wok on developing positive business relationships to create new opportunities through referrals and connections. 7. Ensure that new markets & customers are approached to exploit market opportunities & enhance market share. 8. Manage future and existing assigned products, set objectives and report on performance. 9. Conduct follow up visits to Merchants in co-ordination with network representatives in order to support in providing advice and any required information, as to guarantee maximum customer satisfaction and maximize QNB ALAHLI's profitability. 10. Follow up on any missing requirements, or documents, and handle merchant’s chargebacks, complaints, and attempt to solve it, and work on retaining e-commerce merchants. 11. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible. 12. Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, international standards.<br>Job Specifications: Education: Bachelor's degree in commerce, Business Administration or Economics. Experience: A minimum of 2 years of experience in the acquiring domain with e-commerce background for the Relationship Manager. A minimum of 4 years of experience in the acquiring domain with e-commerce background for the Senior Relationship Manager. Skills: Good sales / commercial skills Target oriented with good negotiation and selling skills Very good communication, interpersonal, analytical skills Multi-task oriented. Ability to use tact and diplomacy and maintain confidential information Ability to work under pressure and within a team Very good computer knowledge Fluency in Arabic and English written/spoken Working Conditions: Based in the Head Office External Meetings and Visits

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo. The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.<br><br>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred) GDS tools experience is a must (Sabre/Amadeus/ADX) Ability to coach, monitor and develop a team of sales professionals within this niche industry Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivation Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.