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<p>As a Service Delivery Manager at SingleClic, you will be responsible for overseeing the successful delivery of software services to our clients. You will work closely with both clients and internal teams to ensure customer satisfaction, project success, and compliance with service level agreements (SLAs).</p><p>Key Responsibilities:</p><ul><li><strong>Client Relationship Management:</strong> Develop and maintain strong client relationships. Act as the primary point of contact for clients, addressing their concerns and ensuring their needs are met. Regularly communicate with clients to gather feedback, provide updates, and manage expectations.</li><li><strong>Service Delivery Coordination:</strong> Collaborate with project managers, development teams, and other internal stakeholders to ensure timely and high-quality service delivery. Monitor project progress and make necessary adjustments to meet client requirements and project deadlines. Create and maintain project plans and schedules.</li><li><strong>SLA Management:</strong> Define, establish, and monitor service level agreements (SLAs) for client projects. Ensure that SLAs are met and take corrective action when necessary to meet performance standards.</li><li><strong>Issue Resolution:</strong> Identify and resolve issues that may impact service delivery or client satisfaction. Escalate and manage critical issues in a timely manner.</li><li><strong>Performance Reporting:</strong> Prepare and deliver regular reports to clients on project status, key performance indicators (KPIs), and any relevant metrics. Provide insights and recommendations for improvement based on the data.</li><li><strong>Resource Management:</strong> Allocate resources, including team members and equipment, to ensure project success. Manage project budgets and expenses.</li><li><strong>Quality Assurance:</strong> Ensure that the services delivered meet quality standards and adhere to best practices in software development and project management.</li><li><strong>Risk Management:</strong> Identify and mitigate risks that could affect project delivery or client satisfaction.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking a senior-level Fixed Go‑to‑Market Project Lead to own the end‑to‑end planning, prioritisation and market execution of the Consumer Fixed portfolio. This role sits at the intersection of Product, Commercial, Technology and Operations, ensuring that demand is aligned, delivery is realistic, and launches are executed with pace, quality and clear accountability. The role brings together portfolio planning, roadmap orchestration and go‑to‑market execution into one coherent operating model, enabling predictable delivery and strong customer outcomes.<br><br><br><b>What you’ll do</b> <br>Own the Consumer Fixed planning cycle, maintaining a single, transparent view of demand, priorities and delivery across propositions, products and in‑life changes.Orchestrate quarterly and long‑range Fixed roadmaps, ensuring priorities are sequenced, achievable and aligned to delivery capacity and dependencies.Lead demand, prioritisation and planning governance, facilitating prioritisation forums, roadmap reviews and go/no‑go decisions.Enable a continuous and prioritised flow of work from Product and Proposition teams into Agile delivery through close collaboration with Product Owners, Release Train Engineers and Scrum Masters.Own the Consumer Fixed go‑to‑market plan, coordinating launches and in‑life changes to ensure delivery readiness, operational alignment and high‑quality market execution.Act as the primary escalation point for planning, delivery and go‑to‑market risks, proactively identifying constraints and driving timely resolution.Plan and coordinate in‑life changes including pricing, promotions, migrations and operational updates, ensuring safe and effective execution.Own post‑launch monitoring and delivery assurance, tracking outcomes against plan and driving corrective actions where required.Define and embed planning, delivery and go‑to‑market ways of working that support Agile and SAFe execution, creating a consistent operating rhythm across teams.<br><br><br><b>Who you are</b> <br>A 5+ years of experience in portfolio, programme or go‑to‑market professional with a strong track record in complex, matrixed environments.Comfortable working within Agile and SAFe delivery models, with hands‑on experience partnering with Product Owners, Release Train Engineers and Scrum Masters.Skilled at coordinating across Product, Commercial, Technology and Operations to manage dependencies and resolve delivery challenges.Experienced in governance, prioritisation and decision‑making forums, with the confidence to escalate and influence at senior levels.Structured, outcomes‑focused and detail‑aware, with a strong commitment to execution quality and predictability.Degree‑qualified in Business, Technology, Strategy or a related discipline, or able to demonstrate equivalent practical experience.<br><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br>The opportunity to shape and influence the Consumer Fixed portfolio at scale within a leading global organisation.Exposure to senior stakeholders across Product, Commercial, Technology and Operations.A role with clear ownership, visibility and impact on customer and business outcomes.An environment that values collaboration, continuous improvement and delivery excellence.<br><br><br><b>What skills you will learn</b> <br>Advanced portfolio and demand planning in large‑scale Agile and SAFe environments.End‑to‑end go‑to‑market orchestration grounded in delivery readiness and operational alignment.Senior‑level governance, prioritisation and decision facilitation.Risk, dependency and delivery assurance management across complex value chains.<br><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone&nbsp;recognises&nbsp;and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,&nbsp;colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media</b> <br>LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br> We’re looking for a Associate Demand Planner to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at competitive prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!<br> <br> <strong>What’s On Your Plate?</strong></p><br><ul><li>Supporting in creation of POs for replenishment and maintaining availability in the stores and warehouse, data management.</li><li>Creation of PO's based on the demand forecast in a timely manner set by the lead for maintaining availability in the stores, keeping track of receipt of POs.</li><li>Support in ensuring the correct inventory at the stores (No OOS or OVS) by analysing the current inventory status and updating the ordering parameters.</li><li>Daily monitoring of stock movement, running report of daily inventory adjustment.</li><li>Support to lead in Managing stock amounting to KD 1.5M while ensuring issuance of ~ 1,750 POs weekly for stores and DC.</li><li>Fresh products replenishment in coordination with Supplier &amp; store supervisors.</li><li>Preparing the key reports such as availability, lost sales, stock cover and service levels reports.</li><li>Monitoring &amp; Reporting - Close to Expiry Risk Management and mitigation, Overstock and slow moving stock planning.</li><li>Using various system tools to generate data and prepare purchase orders. IM, PO Tool, Tableau, Looker.</li><li>Coordinate with store supervisors and admins to ensure smooth workflow.</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>Past experience in FMCG in demand planning and replenishment in a must.</li><li>Data and detail oriented.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Tech Savvy.</li><li>Excel Skills.</li></ul><br><br> </div>

<p>The Associate Manager Infrastructure is responsible for leading and managing a multidisciplinary team of Infrastructure Engineers, Cloud Engineers, Network Engineers, Storage Specialists, Backup &amp; Disaster Recovery Consultants, ITSM Consultants, and Infrastructure Architects. The role oversees the planning, assessment, consulting, architecture, implementation, and delivery of enterprise infrastructure solutions across customer environments. This includes Private Cloud, Hybrid Cloud, Virtualization, Hyper-Converged Infrastructure, Data Center Modernization, Backup &amp; Disaster Recovery, Storage Infrastructure, Network Infrastructure, IT Service Management (ITSM), and Infrastructure Automation solutions. The Associate Manager acts as both a business and technical leader, ensuring the successful delivery of projects, customer satisfaction, team development, innovation, governance, and financial performance while supporting Vodafone Business growth objectives</p><p>Infrastructure services practice leadership</p><ul><li>Lead and manage the Infrastructure Solutions &amp; Services practice.</li><li>Establish delivery standards, methodologies, and best practices.</li><li>Define infrastructure service offerings and delivery frameworks.</li><li>Drive capability development and technical excellence across the team.</li><li>Build and maintain infrastructure solution reference architectures.</li><li>Develop service delivery models aligned with customer requirements.</li><li>Support strategic growth and expansion of infrastructure services.</li></ul><p>Solution Design &amp; Consulting Leadership</p><ul><li>Oversee infrastructure assessments, consulting engagements, and solution architecture activities.</li><li>Review and approve infrastructure designs and implementation approaches.</li><li>Ensure solutions align with customer business objectives and technical requirements.</li><li>Provide executive-level consulting and advisory services.</li><li>Lead customer workshops, infrastructure assessments, and roadmap development initiatives.</li><li>Ensure infrastructure solutions comply with enterprise architecture principles and operational requirements.</li></ul><p>Project Management:</p><ul><li>Ensure successful delivery of infrastructure projects and programs.</li><li>Govern project quality, timelines, and scope.</li><li>Monitor project resource utilization.</li><li>Review delivery risks and mitigation plans.</li><li>Support large-scale and strategic customer engagements.</li><li>Ensure projects meet agreed SLAs and KPIs.</li></ul><p>Stakeholder Management:</p><ul><li>Serve as the senior escalation point for infrastructure engagements.</li><li>Build trusted advisor relationships with customers.</li><li>Collaborate with sales, presales, product teams, and partner organizations.</li><li>Participate in executive steering committees and governance forums.</li><li>Support bid responses, proposals, and customer presentations.</li></ul><p>Risk Management</p><ul><li>Identify technical, operational, financial, and delivery risks.</li><li>Develop mitigation strategies and contingency plans.</li><li>Ensure infrastructure resilience and service continuity.</li><li>Oversee major incident management and root cause analysis.</li><li>Support disaster recovery and business continuity programs.</li></ul><p>Compliance &amp; Auditing</p><ul><li>Ensure infrastructure services comply with regulatory requirements.</li><li>Ensure alignment with:<ul><li>ISO 27001</li><li>ISO 20000</li><li>NIST Framework</li><li>ITIL Best Practices</li><li>Business Continuity Standards</li><li>Data Protection Regulations</li></ul></li><li>Support internal and external audits.</li><li>Ensure governance and quality standards are maintained.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Core competencies, knowledge and experience:</h2><p>10 years of experience in infrastructure technologies and enterprise IT environments. Minimum 5 years of experience managing technical delivery teams. Bachelor s degree in Computer Science, Information Technology, Engineering, or related field. Proven experience delivering large-scale infrastructure transformation programs. Strong consulting and customer engagement experience. Experience managing multi-disciplinary technical teams. Strong financial and commercial awareness. Strong communication, presentation, and negotiation skills. Experience working in enterprise and service provider environments. Excellent command of English.</p><h2>Must have technical / professional qualifications:</h2><p>Strong Knowledge and Experience with a mix of the following vendors and technologies</p><ul><li>Virtualization and Cloud Technologies (VMware, Nutanix, Open Stack, Azure, AWS, Red Hat OpenShift)</li><li>Storage Technologies (Dell, NetApp, HPE)</li><li>Backup and Disaster Recovery (Veeam, Commvault)</li><li>Network Infrastructure (Cisco, Forti, SD-WAN, Network Monitoring)</li><li>ITSM Solutions.</li><li>Azure, AWS knowledge is a plus.</li><li>ITIL Knowledge.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p><strong>Role Summary:&nbsp;</strong><br> <br> As an Account Manager at Talabat, you will be responsible for managing and growing<br> relationships with our restaurant and vendor partners. You will serve as the main point of<br> contact, helping them optimize their presence on our platform, grow their sales, and<br> ensure a high level of partner satisfaction.<br> <br> <strong>WHAT'S ON YOUR PLATE?</strong><br> <br> <strong>Partner Relationship Management:</strong></p><br><br><ul><li>Build and maintain strong, long-term relationships with existing restaurant and vendor partners.</li><li>Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.</li><li>Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.</li></ul><p><strong>Data-Driven Consulting:</strong></p><br><br><ul><li>Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.</li><li>Share actionable recommendations based on performance metrics to drive revenue and efficiency.</li><li>Conduct regular business reviews to align on results, opportunities, and growth plans.</li></ul><p><strong>Account Growth &amp; Optimization:</strong></p><br><br><ul><li>Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.</li><li>Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.</li><li>Recommend and coordinate marketing campaigns and promotional offers to drive order volume.</li></ul><p><strong>Cross-Functional Collaboration:</strong></p><br><br><ul><li>Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.</li><li>Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.</li></ul><p><strong>Contract Management &amp; Compliance:</strong></p><br><br><ul><li>Negotiate and renew commercial agreements to ensure a fair and strategic partnership.</li><li>Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.</li></ul><br>What you need to be successful<br><p><strong>WHAT DID WE ORDER?</strong></p><br><br><ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>&nbsp;2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).</li><li>Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Customer-first mindset with a strong focus on delivering value to partners.</li><li>Self-starter with the ability to work independently in a fast-paced environment.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<p>5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and usin- Experience managing, analyzing and communicating results to senior leadership - Experience owning/driving roadmap strategy and definition - 3+ years of end to end product delivery experience - Experience with feature delivery and tradeoffs of a</p><p><strong>Desired Candidate Profile</strong></p>- Experience managing, analyzing and communicating results to senior leadership<br>- Experience owning/driving roadmap strategy and definition<br>- 3+ years of end to end product delivery experience<br>- Experience with feature delivery and tradeoffs of a product<br> <br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

<p>Role Purpose</p><p>The Digital Channels Product Owner Lead is accountable for leading the delivery and continuous enhancement of digital channels by owning the end-to-end product lifecycle. The role ensures business objectives are translated into high-quality digital experiences while driving governance, delivery excellence, and cross-functional alignment.</p><p><br></p><p>Job Profile</p><p>Lead the end-to-end delivery of the digital channel app revamp, owning the design, prioritization, and implementation of customer journeys to deliver a seamless user experience.</p><p>Serve as the single point of accountability for product delivery, balancing competing business, technology, and operational priorities, resolving conflicts, and escalating risks or decisions when required.</p><p>Ensure adherence to the Digital Lifecycle Standards (DLS), enforcing governance, design principles, and delivery processes throughout the product development lifecycle.</p><p>Hold sign-off authority for product deliverables within the agreed scope, ensuring solutions meet defined business requirements, quality standards, compliance obligations, and customer experience expectations before release.</p><p>Competencies and Qualifications</p><p>5-8 years in digital product/UX.</p><p>Proven track record of managing large scale app.</p><p>Strong internal and external stakeholder management</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<ul><li><p>Lead and manage the HR applications delivery department, including implementation and support operations across multiple projects and clients.</p></li><li><p>Partner with Project Managers on planning, priorities, and execution.</p></li><li><p>Track delivery risks, support escalations, and resolution timelines.</p></li><li><p>Coordinate between consultants, technical teams, and client stakeholders.</p></li><li><p>Report delivery status and drive process improvements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>5–8 years in HR applications delivery, including team/operations management.</p></li><li><p>Proven experience managing software implementation and support operations.</p></li><li><p>Strong leadership and stakeholder management skills.</p></li><li><p>Fluent in Arabic and English, spoken and written.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><span><strong>We connect. We inspire.</strong></span></span></p><br><br><br><br><p><strong><u>Role purpose</u></strong></p><br><br><br><p>The purpose of this role is to support the <strong>effective day-to-day delivery of Teaching operations at a single-country/location level</strong> by coordinating key administrative and operational processes and ensuring continuity and delivery readiness. Reporting to the Teaching Operations Manager, the role supports the implementation of operational plans and schedules aligned with teaching delivery needs, coordinates administrative activities related to class delivery, venue readiness and teacher support, and contributes to smooth pre-term and in-term operations across Teaching Centres and partner locations. The role also supports the onboarding and coordination of delivery partners and suppliers, ensuring operational activities are completed efficiently and in line with established processes.</p><br><br><br><p>The Coordinator works closely with <strong>teaching staff, operational teams and other internal stakeholders</strong> to maintain delivery readiness, support safeguarding and quality compliance, and ensure accurate and timely communication and documentation. The role assists with safeguarding compliance and documentation, acting as a point of contact for related queries; monitors and reports operational issues, escalating them to the Manager where necessary; supports issue resolution; and contributes to continuous improvement by identifying and addressing routine operational inefficiencies. The role plays a key part in ensuring consistent, well-coordinated and high-quality Teaching operations.</p><br><br><br><br><p><strong><u>Roles Accountabilities</u></strong></p><br><br><br><br><p><strong>Service Delivery &amp; Customer Experience</strong>: Delivers a range of administrative and customer services within agreed corporate procedures to maximise quality, continuity and efficiency. Ensures student registration, customer care and re-registration processes comply with corporate policies and support effective teaching, learning and service standards. Maintains accurate customer and financial records in line with corporate requirements, prepares routine and some non-standard documentation, reports and financial analysis/reconciliations, and undertakes basic data/task/information analysis to support process improvement. Provides logistical support within the Teaching Centre and supports the delivery of internal and external activities to ensure they run smoothly and efficiently. Receives and responds to customer enquiries, acting as a point of reference for queries, identifying complex issues requiring resolution by others and referring them appropriately.</p><br><br><br><p><strong>Customer Experience, Risk &amp; Compliance</strong>: Recognises and understands the impact of incidents, including complaints, resourcing problems, and logistical or technical difficulties, and proactively alerts the relevant team to issues that may affect teaching delivery or customer experience. Communicates and liaises proactively with internal and external stakeholders to ensure effective coordination and delivery of events, services and activities, while building an understanding of relevant contacts and teams to support effective issue resolution. Understands and adheres to risk management procedures relevant to teaching delivery, including child protection, security policies, financial protocols and anti-fraud measures, and highlights instances of non-compliance to senior managers. Ensures financial and customer data is handled in accordance with corporate requirements to support accurate reporting and informed decision-making.</p><br><br><br><p><strong>Resource Management &amp; Self-Management:</strong> Monitors and takes responsibility for small-scale resources, following established procedures and ensuring equipment and materials are available and ready for use when required. Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery across daily and weekly time horizons. Tasks and coordinates internal colleagues and/or external suppliers to complete activities within established procedures, ensuring efficient service delivery, and monitors task completion against agreed quality and time standards.</p><br><br><br><br><p><strong><u>Qualification and Experience </u></strong></p><br><br><br><p><strong>Essential</strong></p><br><br><br><ul><li>Degree or equivalent experience.</li><li>Experience in a customer-focused environment.</li></ul><br><br><p><strong><u>Important information</u></strong></p><br><br><br><ul><li><strong>British Council Pay band</strong>: 4</li><li><strong>Contract type</strong>: FTC</li><li><strong>Location: </strong>Egypt</li><li><strong>Proof of Identity requirements &amp; right to work in the country</strong>: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. &nbsp;</li></ul><br><ul><li><span><strong>Application Closing Date: Tuesday, 27 October 2026 at 21:29 Egypt time (23:59 IST)&nbsp;</strong></span></li></ul><br><br><p><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></p><br><br><p><span><span><strong>Equality, Diversity and Inclusion Statement</strong></span></span></p><br><br><p><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></p><br><br><br><p><span><span><strong>Safeguarding Statement</strong></span></span></p><br><br><p><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></p><br><br><p><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></p><br><br><br> </div>

<p>Are you a visionary leader with a passion for driving successful project delivery in the dynamic world of IT and Engineering? We are seeking an exceptional <strong>Delivery Manager</strong> to join our high-performing team in <strong>Cairo, Egypt</strong>, working on-site to shape the future of our operations. This is a unique opportunity to lead critical initiatives, inspire innovation, and make a tangible impact on our organizational success!</p><p><strong>Overview:</strong> As our Delivery Manager, you will be the linchpin in ensuring the seamless execution of projects across IT/Software Development, Engineering - Telecom/Technology, and Operations. You will champion best practices, foster a collaborative environment, and drive our commitment to excellence. If you thrive in a fast-paced setting and are eager to lead a team towards groundbreaking achievements, this role is for you!</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Lead and mentor</strong> cross-functional project teams, fostering a culture of accountability and continuous improvement.</li><li>Oversee the <strong>entire project lifecycle</strong> from initiation to successful closure, ensuring timely delivery within scope and budget.</li><li><strong>Strategically manage resources</strong>, optimize workflows, and implement efficient operational processes.</li><li>Act as the primary point of contact for <strong>key stakeholders</strong>, ensuring clear communication and alignment on project goals and progress.</li><li>Identify and mitigate potential <strong>risks</strong>, proactively addressing challenges to maintain project momentum.</li><li>Drive the adoption of <strong>Agile methodologies</strong> and other project management best practices to enhance delivery efficiency.</li><li>Ensure the quality and integrity of all delivered solutions, aligning with business objectives and technical standards.</li></ul><p><strong>Skills & Technologies:</strong> This role demands a blend of technical acumen and exceptional leadership. You will leverage your expertise in <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong>, combined with robust <strong>Logistics</strong> knowledge, to navigate complex delivery landscapes. Proficiency in <strong>Project Management</strong> frameworks, <strong>Agile Methodologies</strong>, and <strong>Service Delivery</strong> principles is essential. Experience with <strong>Software Development Life Cycle (SDLC)</strong>, <strong>Operations Management</strong>, and <strong>Process Improvement</strong> will be key to your success. Strong capabilities in <strong>Strategic Planning</strong>, <strong>Stakeholder Management</strong>, <strong>Team Leadership</strong>, <strong>Risk Management</strong>, <strong>Communication</strong>, and <strong>Problem-solving</strong> are paramount.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development. As a Delivery Manager, you will have ample opportunities to expand your leadership skills, delve into new technologies, and take on increasingly complex challenges. Your career trajectory will be supported by continuous learning initiatives and pathways to senior leadership roles within our rapidly evolving organization.</p><p><strong>Team & Culture:</strong> Join a vibrant and diverse team that values collaboration, innovation, and mutual support. Our culture is built on empowerment, where every voice is heard, and great ideas are celebrated. You will be part of an environment that encourages bold thinking and rewards exceptional performance.</p><p><strong>Impact:</strong> Your leadership will directly influence the success of our most critical projects, enhancing client satisfaction, streamlining operations, and contributing significantly to our strategic growth. Be a catalyst for change and deliver excellence that truly matters!</p><p><strong>Requirements</strong></p><ul><li><strong>Experience Trailblazer:</strong> A minimum of <strong>5+ years of progressive experience</strong> in IT/Software Development, Engineering, or Operations Management roles, with a stellar track record in leading and delivering complex projects.</li><li><strong>Leadership Acumen:</strong> Proven capabilities in <strong>Team Leadership</strong>, <strong>Stakeholder Management</strong>, and driving high-performance teams. This is a <strong>Manager-level</strong> position requiring strategic vision and operational excellence.</li><li><strong>Technical & Methodological Mastery:</strong> Strong command of <strong>Computer Science</strong> and <strong>Information Technology (IT)</strong> fundamentals. Demonstrated expertise in <strong>Project Management</strong>, <strong>Agile Methodologies</strong>, <strong>Service Delivery</strong>, <strong>Software Development Life Cycle (SDLC)</strong>, <strong>Risk Management</strong>, and <strong>Process Improvement</strong>.</li><li><strong>Logistical Prowess:</strong> Solid understanding and practical experience in <strong>Logistics</strong> and <strong>Operations Management</strong> to optimize delivery pipelines.</li><li><strong>Strategic Thinker & Communicator:</strong> Exceptional abilities in <strong>Strategic Planning</strong>, <strong>Communication</strong>, and <strong>Problem-solving</strong> to navigate challenges and articulate solutions effectively.</li><li><strong>Education:</strong> While a specific degree isn't strictly mandated, a strong academic background in Computer Science, Information Technology, Engineering, or a closely related field is highly advantageous.</li></ul>

<p>We are establishing an Oracle practice and are looking for the leader who will build it from the ground up. Many of our clients run Oracle for finance, supply chain and human capital, and the region is in the middle of a large-scale shift from Oracle E-Business Suite to Oracle Fusion Cloud. This practice will own that layer for our clients, together with the integration between Oracle and Salesforce. Based in our Cairo office, which will serve as the practice's delivery hub, you will define the offerings, establish the Oracle alliance, originate the first engagements, recruit the founding team and lead delivery with full accountability for the practice as a business.</p><h4>What you will do</h4><ul><li>Build and lead the practice<ul><li>Author and own the practice's 12-month business plan: offerings, pricing, margin targets, hiring plan and delivery model.</li><li>Define the service catalogue across Oracle Fusion Cloud ERP, HCM, SCM and EPM implementations; EBS 12.2 upgrades; EBS-to-Fusion Cloud migration and re-implementation; application managed services; and Oracle Salesforce integration.</li><li>Own practice bookings, revenue, utilisation and gross margin.</li></ul></li><li>Establish the Oracle alliance<ul><li>Enrol and progress Arcsen within Oracle PartnerNetwork, working toward Cloud Service Expertise designations.</li><li>Build co-sell and referral relationships with Oracle's Middle East sales and partner organisation.</li></ul></li><li>Drive growth<ul><li>Originate and close the practice's first engagements.</li><li>Lead presales: solution design, estimation, proposals, statements of work and responses to public- and private-sector tenders across the GCC.</li><li>Introduce Oracle services into Arcsen's existing client base.</li></ul></li><li>Lead delivery<ul><li>Personally lead or directly oversee the practice's early engagements.</li><li>Establish the delivery methodology, estimation model, quality gates, governance and escalation paths.</li><li>Act as executive sponsor for Oracle clients.</li></ul></li><li>Build the team<ul><li>Recruit and develop the founding team: solution architects, Financials, Supply Chain and HCM functional leads, integration specialists and project managers.</li><li>Grow the Cairo delivery bench and run the practice certification programme.</li></ul></li><li>Work across practices<ul><li>Design joint Oracle and Salesforce propositions lead-to-cash, field service to supply chain and maintenance, customer master data with Arcsen's Salesforce and MuleSoft teams.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><p>12+ years in Oracle Applications consulting, including 5+ years on Oracle Fusion Cloud, gained within a systems integrator or consulting environment. Deep hands-on functional and/or solution-architecture expertise in both Oracle E-Business Suite R12 and Oracle Fusion Cloud ERP. Financials and Procurement are essential; Supply Chain and/or HCM are highly valued. A verifiable record of successful delivery in a leadership capacity (engagement lead, delivery lead or solution lead), including at minimum: two end-to-end Fusion Cloud implementations taken through go-live; one EBS-to-Fusion Cloud migration or re-implementation; and one EBS implementation or major upgrade. References from these engagements will be requested. Prior practice, competency or delivery leadership with accountability for revenue, margin and utilisation. Demonstrated commercial ownership: you have originated and closed consulting engagements, led solutioning and presales, and authored proposals and statements of work. Delivery experience with clients in the GCC, including regional localisation requirements (e.g., ZATCA e-invoicing, VAT, WPS, GOSI, Hijri calendar, Arabic-language reporting) and familiarity with public-sector procurement. Established relationships within Oracle's Middle East partner and sales ecosystem. Experience recruiting, developing and leading Oracle consulting teams. Bachelor's degree in Computer Science, Engineering, Business, Accounting or a related field. Fluent English and the ability to travel up to 25% across the region.</p><p>Preferred Oracle Cloud Implementation Professional certifications (Financials, Procurement, SCM or HCM). Experience building a practice or business unit from inception. Oracle Integration Cloud and/or MuleSoft experience, ideally integrating Oracle with Salesforce. Exposure to Oracle EPM (Planning, Financial Consolidation and Close) and Oracle Cloud Infrastructure. Background at Oracle Consulting or a top-tier Oracle partner. Business-level Arabic.</p>

<p>Lead IT Projects That Power Egypt's High-Speed Railway Be part of a landmark project that is transforming transportation in Egypt. DB-El Sewedy Rail Operation Egypt (DBEE) is looking for an IT Application Project Lead to join its team in Cairo and take a key role in delivering IT applications and solutions across Egypt's high-speed railway organization. This is an exciting opportunity for an IT project professional who enjoys ownership, stakeholder management, technology delivery, and working in a fast-paced infrastructure environment . You will play a central role in taking applications from planning and testing through to successful go-live, while working closely with business teams, IT specialists, vendors, and project stakeholders.</p><p>The Role Reporting to the Manager IT Projects and Applications , you will take ownership of IT project delivery from planning through implementation and go-live. You will ensure that projects are delivered on time, within scope, and with the required quality , while keeping stakeholders aligned and ensuring that systems are stable, documented, tested, and ready for successful adoption. As the organization grows, the experience and relationships you build through project delivery will provide an excellent foundation for developing your expertise in enterprise application management and long-term IT ownership .</p><p>Your Responsibilities</p><ul><li>Plan and manage IT projects end-to-end , including scope definition, scheduling, risk identification, delivery planning, and stakeholder coordination.</li><li>Work closely with business stakeholders to understand requirements and translate them into clear delivery plans , defined acceptance criteria, and traceable project outcomes.</li><li>Support structured change and release management , ensuring system changes are properly planned, controlled, and introduced with minimal business disruption.</li><li>Coordinate release and go-live activities , including deployment planning, cutover preparation, implementation coordination, and post-release follow-up.</li><li>Support functional testing and User Acceptance Testing (UAT) by coordinating test execution, tracking defects, and ensuring users are prepared for go-live.</li><li>Maintain the integrity of development, test, and production environments, proactively identifying risks related to system configuration and data quality .</li><li>Work closely with internal IT teams, business stakeholders, and external vendors to keep projects on track and address delays or quality concerns at an early stage.</li><li>Maintain accurate and structured project documentation , including project plans, risk and issue logs, decision records, action trackers, and status reports throughout the delivery lifecycle.</li></ul><p>What You Bring</p><p>Educational background in IT, Computer Science, or a related field is welcome; demonstrated ability to successfully manage and deliver IT projects is equally important.</p><ul><li>3 5 years of experience in IT project delivery, project coordination, or change and release management.</li><li>Ability to independently manage project plans, risks, actions, and stakeholder communications .</li><li>Familiarity with ITIL change management principles and structured release processes.</li><li>Experience working with enterprise applications and coordinating deliveries involving multiple vendors and internal teams.</li><li>Strong organizational and documentation skills, with a structured and methodical approach to project delivery .</li><li>Excellent communication skills and the ability to keep diverse stakeholders aligned throughout the project lifecycle .</li><li>PMP, PRINCE2, or ITIL 4 Foundation certifications are an advantage.</li><li>Arabic is required , with strong professional English communication skills.</li><li>Comfortable working on-site and during occasional off-hours cutovers when required.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Educational background in IT, Computer Science, or a related field is welcome; demonstrated ability to successfully manage and deliver IT projects is equally important.</p><ul><li>3 5 years of experience in IT project delivery, project coordination, or change and release management.</li><li>Ability to independently manage project plans, risks, actions, and stakeholder communications .</li><li>Familiarity with ITIL change management principles and structured release processes.</li><li>Experience working with enterprise applications and coordinating deliveries involving multiple vendors and internal teams.</li><li>Strong organizational and documentation skills, with a structured and methodical approach to project delivery .</li><li>Excellent communication skills and the ability to keep diverse stakeholders aligned throughout the project lifecycle .</li><li>PMP, PRINCE2, or ITIL 4 Foundation certifications are an advantage.</li><li>Arabic is required , with strong professional English communication skills.</li><li>Comfortable working on-site and during occasional off-hours cutovers when required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for a Senior Product Owner to join our team and take ownership of client-facing product delivery, requirements, and backlog management.<br> Requirements -3–5 years of experience as a Product Owner, Business Analyst, or Client--Facing Product Manager.<br> -Experience in Food Delivery Apps is a MUST.<br> -Proven experience working directly with clients and technical teams to -deliver complex software solutions.<br> -Strong understanding of Agile/Scrum methodologies.<br> -Hands-on experience managing product backlogs using Jira.<br> Key Responsibilities -Act as the primary point of contact between Holouly and assigned clients.<br> Gather, analyze, and validate business requirements.<br> -Translate business needs into epics, features, and user stories.<br> Own and prioritize the product backlog.<br> -Collaborate closely with Developers, Designers, and QA teams.<br> -Participate in Agile ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives.<br> -Review and validate deliverables before client release and support UAT.<br> -Coordinate feature/project delivery and post-implementation support.<br> -Contribute to product roadmap planning through client feedback and market insights.<br></span> </div>

Company Description<br><br>Lavida is a leading food manufacturing company in Egypt, specializing in high-quality sauces, dressings, syrups, and dessert products. We are committed to maintaining the highest standards of quality, efficiency, and operational excellence.<br><br>Role Description<br><br>We are seeking a proactive and detail-oriented Purchasing Specialist to join our Procurement team in a full-time, on-site role. The ideal candidate will be responsible for sourcing suppliers, negotiating prices, issuing purchase orders, ensuring timely delivery of materials, and maintaining cost-effective procurement processes to support production and business operations.<br><br>Key Responsibilities<br><br>- Source, evaluate, and develop reliable suppliers.<br>- Obtain quotations and negotiate prices, payment terms, and delivery schedules.<br>- Issue Purchase Orders (POs) and follow up until delivery.<br>- Ensure the availability of raw materials, packaging materials, and operational supplies.<br>- Coordinate with Production, Warehouse, Quality, and Finance departments to meet purchasing requirements.<br>- Monitor supplier performance regarding quality, delivery, and cost.<br>- Maintain accurate procurement records and supplier databases.<br>- Analyze purchasing costs and identify cost-saving opportunities.<br>- Resolve supply issues and ensure continuity of operations.<br>- Ensure compliance with company procurement policies and procedures.<br><br>Qualifications<br><br>- Bachelor's degree in Commerce, Business Administration, Supply Chain Management, or a related field.<br>- Minimum 2 years of experience as a Purchasing Specialist.<br>- Previous experience in the Food Manufacturing or FMCG industry is highly preferred.<br>- Strong negotiation and supplier management skills.<br>- Good knowledge of procurement processes and purchasing documentation.<br>- Excellent communication and problem-solving skills.<br>- Good command of Microsoft Excel.<br>- Experience using Odoo system is an advantage.<br>- Ability to work under pressure and manage multiple priorities.<br>- High attention to detail and strong organizational skills.<br><br>KPIs<br><br>- Purchase Order Cycle Time.<br>- On-Time Delivery Rate.<br>- Cost Saving Achievement.<br>- Supplier Performance Rating.<br>- Material Availability Rate.<br>- Purchase Order Accuracy.<br>- Procurement Budget Compliance.<br>- Supplier Response Time.<br>- Number of Qualified Suppliers Developed.<br>- Internal Customer Satisfaction.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Who are we?</strong></p><br><p>When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We’re looking for a Admin to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><p><strong>What’s On Your Plate?</strong></p><br><ul><li><p>Raising Purchase Orders (Regulars &amp; Promotion) in the system and sending it to suppliers</p><br></li><li><p>Update Internal database with order details (dates, vendors, quantity) and the suppliers’ details.&nbsp;</p><br></li><li><p>Track Orders and ensure timely delivery.</p><br></li><li><p>Communicates with the supplier and with the operations team in regards with the LPO/Delivery</p><br></li><li><p>Generating and Sending Admin reports (Active Items, Customer Orders, Weekly Cost Update, Pepsi Data Sharing, QFA sales report, Purchase Order MTD)</p><br></li><li><p>Sending Monthly Data Sharing to suppliers</p><br></li><li><p>Checking the images in Talabat App weekly and uploading the ones that are missing</p><br></li><li><p>Changing the barcodes, cost price and description as per operation’s request</p><br></li><li><p>Updates the google sheet for all the changes in barcodes, price and description.</p><br></li><li><p>Maintains the country’s Assortment/Google File</p><br></li><li><p>Printing and stamping of documents</p><br></li><li><p>Ad hoc related tasks as per managers request</p><br></li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li><p>You have at least 1-3 years of experience within data recording and the administrative field&nbsp;</p><br></li><li><p>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><br></li><li><p>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br></li><li><p>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</p><br></li></ul><br><br> </div>

About Hero Food ????Hero Food is an already-operating food & delivery platform — not just an idea or a startup concept.hero-food.com The project has been operating for 1 full year with real customers, real orders, an established social media presence, and a complete technology infrastructure. Current Traction ????20,000+ completed orders4,000+ real users10,000+ social media followers Operating for 1 year Active delivery operations Existing customer base and brand presence Complete software ecosystem already developed <br>Who am I looking for? I'm looking for a serious business partner, investor, or buyer who can see the potential of an already-tested local delivery business. The ideal person could be:Investor / Entrepreneur Business Owner Startup Founder Food & Delivery Industry Professional Technology Entrepreneur Someone looking for an operating business with existing users and traction Most importantly, I'm looking for someone who can contribute capital, business development, operational experience, network, or expansion capabilities.<br><br>The Opportunity There are two possible paths:1️⃣ Strategic Partnership Join Hero Food as a partner with an agreed equity percentage, contributing capital, experience, network, or business development capabilities.2️⃣ Full Acquisition For the right buyer, the entire project is available for acquisition, including the technology, brand, social media presence, operational infrastructure and existing business assets.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Oversee performance and operations for Multiple branches with a district. Ensuring seamless fulfillment processes across different locations which include different retailers. Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed. Supervise the shopper process of daily orders. Supervise the full process of picking of orders, to segregation & packingmonitoring work schedules for the shoppers Supervises the team in processing orders and resolving customer complaints (regarding wrong picking) Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels Assist in coaching and training new employees (store supervisor) Ensure adherence of the shoppers to the agreed upon processes and policies<br><br>Qualifications<br><br>3-4 years previous job experience in order fulfillment and management of pickers 1-2 year Experience of operations within a grocery stores Well organized, able to multitask, and work in a fast-paced environment. Open minded; continually seeks to find new and creative ways to accomplish tasks. Excellent verbal and written communication skills. Strong interpersonal and relationship building skills Excellent decision-making abilities and ability to integrate and apply information. Effective issue resolution skills. Proven analytical abilities. Reliable and a good timekeeper. Passion, enthusiasm, reliability and drive results in present capacity

<strong>Description<br><br></strong>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br><br>Key job responsibilities<br><br>As a Delivery Station Customer Service Agent, you will be responsible for:<br><br><ul><li> Communicating with customers directly on the telephone.</li><li> Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.</li><li> Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</li><li> Providing exceptional attention to detail on every case and issue.</li><li> Proactively finding solutions to problems with limited guidance.</li><li> Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</li><li> Communicating effectively with senior leadership to highlight barriers and form solutions.</li><li> Working confidently at pace with multiple online platforms and tech systems.</li><li> Working in a fast-paced environment, within a restricted time frame.</li><li> Working a Full-Time (40+ hours per week) schedule</li><li> Work in an environment where the noise level varies and can be loud (hearing protection will be provided)<br><br></li></ul>A day in the life<br><br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br><br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br><br><strong>About The Team<br><br></strong>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.<br><br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</li><li> Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</li><li> Experience with Microsoft Office including Outlook, Word, and Excel</li><li> Speak, write, and read fluently in English, and have the ability to take direction in English</li><li> Speak, write, and read fluently in Arabic</li><li> Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams</li><li> Advanced and adaptable interpersonal communication skills.</li><li> Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</li><li> Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10516825

<strong>Description<br><br></strong>At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.<br><br>Key job responsibilities<br><br>As a Delivery Station Customer Service Agent, you will be responsible for:<br><br><ul><li> Communicating with customers directly on the telephone.</li><li> Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.</li><li> Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</li><li> Providing exceptional attention to detail on every case and issue.</li><li> Proactively finding solutions to problems with limited guidance.</li><li> Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</li><li> Communicating effectively with senior leadership to highlight barriers and form solutions.</li><li> Working confidently at pace with multiple online platforms and tech systems.</li><li> Working in a fast-paced environment, within a restricted time frame.</li><li> Working a Full-Time (40+ hours per week) schedule</li><li> Work in an environment where the noise level varies and can be loud (hearing protection will be provided)<br><br></li></ul>A day in the life<br><br>You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.<br><br>Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.<br><br><strong>About The Team<br><br></strong>Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.<br><br>Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</li><li> Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</li><li> Experience with Microsoft Office including Outlook, Word, and Excel</li><li> Speak, write, and read fluently in English, and have the ability to take direction in English</li><li> Speak, write, and read fluently in Arabic</li><li> Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams</li><li> Advanced and adaptable interpersonal communication skills.</li><li> Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</li><li> Experience in an operational environment, such as logistics, retail, hospitality, or customer service<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - Souq.com for E-Commerce LLC<br><br>Job ID: A10560210

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Infrastructure Senior Project Manager | MAF Global Solutions | Global Solutions Egypt<br><strong>ROLE SUMMARY</strong><br>The Infrastructure Delivery Senior Manager is accountable for the end to end governance, delivery, and strategic alignment of multiple, complex infrastructure transformation initiatives across the enterprise. This role provides senior leadership to multi disciplinary, geographically distributed programme and project teams, ensuring consistent execution, high quality delivery, and measurable business outcomes.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Programme Ownership: Lead major infrastructure programmes end-to-end, from initiation through delivery and operational transition.</li><li>Strategy &amp; Planning: Develop programme charters, business cases, roadmaps, KPIs, and outcomes aligned with IT and business strategy.</li><li>Governance &amp; Reporting: Establish strong governance, steering committees, controls, and executive reporting covering progress, risks, issues, and finances.</li><li>Delivery Management: Coordinate multiple infrastructure workstreams, managing schedules, resources, dependencies, and delivery methodologies.</li><li>Leadership &amp; Stakeholders: Lead cross-functional teams and maintain strong engagement with senior leadership, business stakeholders, and technical teams.</li><li>Risk, Change &amp; Resilience: Proactively manage risks, changes, and operational impacts to improve infrastructure resilience, efficiency, and scalability.</li><li>Financial &amp; Vendor Management: Manage budgets, forecasts, costs, vendors, contracts, SLAs, and supplier performance.</li><li>Business Value &amp; Success: Deliver programmes on time and within budget while achieving strategic objectives, stakeholder satisfaction, operational improvements, and audit-ready governance.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Education &amp; Certifications: Bachelor’s degree in IT, Computer Science, Engineering, or related field; PMP/PgMP/PRINCE2 mandatory, with MBA, MSP, ITIL, and Agile/SAFe certifications preferred.</li><li>Programme Management Experience: 12+ years of IT programme/portfolio management experience, including complex, multi-year enterprise infrastructure transformations.</li><li>Infrastructure &amp; Technical Expertise: Strong understanding of data centres, networking, cloud platforms (AWS/Azure/GCP), cybersecurity, ITSM, and enterprise architecture.</li><li>Financial, Vendor &amp; Governance Management: Proven ability to manage $5M–$50M budgets, multi-vendor programmes, contracts, and governance frameworks such as ITIL, COBIT, ISO 27001, and NIST.</li><li>Leadership &amp; Delivery: Excellent project management, risk management, decision-making, prioritisation, and ability to lead cross-functional teams while driving accountability and results.</li><li>Communication &amp; Business Alignment: Strong communication, negotiation, influencing, and problem-solving skills, with the ability to translate technical solutions into business outcomes and build effective stakeholder relationships.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>