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Job Description<br><br>Kraft Heinz is looking for a Customer Logistics Executive to join a high-performing team with direct external exposure, working alongside peers who are always striving to reach the next level. In this role, you will report to the Customer Logistics Manager and gain significant exposure to senior stakeholders.<br><br>The purpose of this role is to support critical operational topics within the Kraft Heinz partnership with key distributors. You will act as the main point of contact for problem-solving, data collection, and process improvement across the full operational chain. You will also play a key role in delivering topline and bottom-line targets for the region, including gross sales value, net sales volume, and contribution margin. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate thrives in a fast-paced environment and brings a customer-centric mindset.<br><br>Responsibilities<br><br>Meet Customer Logistics KPI scores and achieve service level targets Deliver products in line with customer service targets to ensure high customer satisfaction Manage the full order fulfillment cycle from order placement to delivery, while continuously identifying opportunities to improve efficiency and reduce cycle time Monitor and coordinate distributor order cycle routines to ensure stock availability Coordinate internally and with distributors to process and track orders, ensuring order accuracy, on-time delivery, and resolution of any order-related discrepancies Address and resolve delivery and transportation challenges, acting as the main escalation point for logistics and delivery service quality issues Collaborate with Logistics and customers to optimize ordering parameters such as MOQ and ordering frequency, with the aim of minimizing Cost to Serve and improving operational savings Proactively support customers and the business by anticipating risks or expected changes throughout the order cycle Oversee daily operations, including complaints and returns, in coordination with relevant stakeholders Assess the performance of freight forwarders and agents in areas such as on-time delivery, collection, document accuracy, communication, service, availability, and escalation Collaborate with local, regional, and global teams to create coordinated plans Build and maintain strong relationships with a broad range of stakeholders, including external customers, external and internal suppliers/factories, the central logistics hub team, and internal commercial, supply chain, and finance teams<br><br>Support in Demand Drivers and Data Visibility<br><br>Maintain monthly tracking reports for shipment count and other KPIsCollaborate with demand planners and provide market insights from the distributor sales team to support an accurate forecasting process Contribute to the monthly S&OP executive meeting, addressing issues or discrepancies as needed Perform risk assessments by identifying, analyzing, and minimizing potential risks that could interrupt the supply chain, and develop effective mitigation plans Identify and propose actions to manage slow-moving or obsolete stock in order to eliminate expiry risk and optimize inventory levels Collaborate with demand planners and the commercial team to build the most accurate sales forecast Ensure continuous improvement and sustainability to achieve the optimum level of forecast effectiveness Take responsibility for effective stock and inventory management Work with the demand planning team to analyze demand patterns, sales forecasts, and inventory data to determine optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory Connect interdepartmental information and data to support informed business decisions that balance cost, inventory, and business priorities while meeting customer needs and profitability goals<br><br>Customer Excellence<br><br>Establish and maintain positive relationships with customers Provide prompt, efficient, and satisfactory responses to customer inquiries Identify opportunities to improve the customer experience and provide feedback to relevant teams and departments Analyze customer data to identify patterns and insights, and use this information to strengthen customer relationship management strategies Work collaboratively with departments such as marketing, sales, logistics, and product development to refine the customer experience journey Conduct customer segmentation and develop a customer service strategy for each segment Execute Customer KHC Surveys with key strategic customers, analyze results, and implement action plans to close gaps and elevate service levels Ensure regular customer meetings are scheduled, including annual top-level meetings, supported by joint dashboards that go beyond internal KPIs to measure service as experienced by the customer and improve customer perception Drive joint projects with customers to enhance satisfaction and improve service levels Ensure the effective development and documentation of Service Level Agreements with customers<br><br>Commercials & Contract Compliance<br><br>Understand and comply with customer contracts, especially shipment requirements Monitor cargo movement from tender phase through delivery in line with contractual agreements Ensure adherence to financial regulations within the respective markets Manage the end-to-end Letter of Credit (LC) process, including LC draft review, document preparation, coordination with customers for processing, and submission of documentation to the customer’s bank through to payment confirmation Develop a strong understanding of international commercial terms Ensure that all safety and logistics regulations are strictly followed Perform management reporting activities as needed Understand business needs across the supply chain Act as the single point of contact and primary liaison between Kraft Heinz and the distributor, maintaining regular communication and promptly addressing inquiries, concerns, and escalations<br><br>Process Improvement<br><br>Lead value stream mapping exercises to identify process inefficiencies and resource waste, and implement corrective actions Continuously evaluate and improve logistics processes, identifying opportunities for enhancement, automation, and efficiency gains to streamline operations and reduce cost Establish and maintain effective governance and standard operating procedures (SOPs) that are current and properly authorized within the designated framework<br><br>Experience & Required Skills<br><br>Bachelor’s degree in supply chain, Finance, or a related field3 to 5 years of experience in operations, logistics, or analysis Prior experience in an FMCG environment is important Excellent analytical skills Ability to proactively challenge and advise Experience dealing with senior management Strong interpersonal, influencing, and communication skills Experience developing creative business solutions Strong command of English, with the ability to understand and communicate clearly and effectively<br><br>Competencies<br><br>Work as a Team – Live the Power of WeWork as a Team – Energize Self and Others Inspire Excellence – Simplify the Complex Inspire Excellence – Move with Speed and Agility Navigate Our Future – Define the Destination<br><br>What We Offer<br><br>An ambitious employer that wants the very best for you A fast career track that few other companies can match A competitive salary and excellent bonus structure above market level A permanent contract, because we believe in making big bets on people Plenty of room for innovative ideas — if you have a great idea, we want to hear it and help bring it to life<br><br>Location(s)<br><br>El Tagamoa El Khames Commercial Office<br><br>Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People &amp; Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People &amp; Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager. Learning &amp; Talent Development &amp; Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills &amp; Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity &amp; Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><span>Why join us?</span></strong></span></p><br><br><p><span>Some careers have more impact than others.</span></p><br><br><p><span>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.</span></p><br><br><br><p><span>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, ultimately and helping people to fulfil their hopes and realise their ambitions.</span></p><br><br><br><p><span><strong><span>The Opportunity: </span></strong></span></p><br><br><ul><li><span>The role operates within RBWM Contact Centre and interacts with HSBC local and international customers, the post holder must have the ability to deal with different process, different countries, where applicable, and different customer attitudes and requests daily.</span></li><li><span>We are seeking high caliber experienced digital sales agents to drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers. </span></li><li><span>This role ensures a seamless, high-touch experience from digital application to account onboarding and funding for Premier customers. Role holders are also responsible for ensuring the new to bank account applications are accurately processed, compliant with regulatory requirements and aligned to the bank’s service excellence standards. The role serves as a critical link between customer, sales, compliance and operations team to enable timely onboarding and driving funding of premium clients. </span></li></ul><br><p><span><strong><span>What you’ll do:</span></strong></span></p><br><br><br><ul><li><span>Drive, convert and manage a seamless and efficient account opening experience for premium and high net worth customers.</span></li><li><span>Complete account opening applications from new to bank customers, specifically Premier clients – review applications, working on completing pending steps / queue clearances on applications, calling and engaging customers to provide required documents, making sure all provided documents are complying with bank procedures, following up with all connected departments until account is successfully account on system.</span></li></ul><br><ul><li><span>Key responsibilities include but not limited to: </span></li></ul><br><ol><li><span><strong>Lead Management &amp; Conversion</strong></span></li></ol><p><span>Contact and qualify digital leads promptly to understand customer needs, explain HSBC’s account proposition offerings, confirm eligibility, and drive new to bank Premier account opening.</span></p><br><br><br><p><span>Guide customers through the digital account opening journey, ensuring all documentation and KYC requirements are met. Address customer queries related to Digital onboarding, account features and funding requirements. Proactively follow up on leads to minimize drop-offs, drive account opening and funding completion.</span></p><br><br><br><ol><li><span><strong>Application processing and verification</strong>: </span></li></ol><p><span>Work on completing account opening applications and documentation (KYC, FATCA, CRS, CDD, etc) for completeness and accuracy. Conduct preliminary checks in line with internal compliance and risk policies. </span></p><br><br><br><ol><li><span><strong>Customer experience and relationship support </strong></span></li></ol><p><span>Reach out to customers in line with contact strategy to request for required documents. Provide proactive updates to customers and internal teams regarding application status. Handle queries and concerns professionally ensuring timely resolution. Uphold HSBC’s premium service standards in all interactions and deliver a premium onboarding experience that reflects the high-net-worth customers’ expectations. </span></p><br><br><br><ol><li><span><strong>Compliance and risk management </strong></span></li></ol><p><span>Adhere strictly to regulatory requirements (KYC, sanctions screening etc.) and internal policies. Escalate any suspicious activities promptly to compliance.</span></p><br><br><br><ol><li><span><strong>Collaboration and process improvement</strong></span></li></ol><p><span>Suggest process enhancements to improve turnaround time and customer satisfaction. Work closely with all concerned teams and stakeholders to resolve bottlenecks. Participate in training and quality improvement initiatives to stay updated on product and policy changes.</span></p><br><br><br><p><span>Overview</span><strong><span>: </span></strong></p><br><br><ul><li><span>Receive digital leads of prospects’ interests for Premier account opening, drive funding, support other product cross-sell efforts.</span></li><li><span>Discuss account proposition offerings, key USPs and ensure customer meets eligibility and is aware of service charges etc. </span></li><li><span>Support premium customers on completing the account opening journey</span></li><li><span>Follow up on incomplete required documents triggered by system </span></li><li><span>Validate documents submitted and provided by customer to insure complying with bank standards and policy </span></li><li><span>Provide customer answers required by risk teams (blacklist and sanctions teams) CDD / EDD for new customer profile </span></li><li><span>Following up with unreachable customers through (Calls – Emails – SMSs)</span></li><li><span>Approaching customers who are eligible for higher proposition for upgrades requests </span></li><li><span>Ensure warm handover of newly boarded customers to relationship managers or portfolio management</span></li><li><span>Updating SFE with all journey stages </span></li><li><span>Daily MIs sales reporting</span></li></ul><br><p><span><strong><span>Key Performance Indicators</span></strong></span></p><br><br><ul><li><span>Premier account opening sales</span></li><li><span>Account funding for Premier customers, in line with Bank requirements and eligibility</span></li><li><span>Application accuracy rate (error free submissions) </span></li><li><span>Turnaround time</span></li><li><span>Drive other product cross-sells</span></li><li><span>Compliance adherence </span></li></ul><br><p><span><strong><span>Impact on the Business</span></strong></span></p><br><br><p><span><strong><span>Drive Commercial outcomes Customers / Stakeholders</span></strong></span></p><br><br><ul><li><span>Provide excellent customer service to new to bank Premier customers by keeping up to date on training and internal communications</span></li><li><span>Generate customer loyalty through strong knowledge of key products and services</span></li><li><span>Owns and resolves issues and understands how and when to escalate</span></li></ul><br><p><span><strong><span>Leadership &amp; Teamwork</span></strong></span></p><br><br><ul><li><span>Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</span></li><li><span>Values diversity amongst team</span></li></ul><p><span><strong><span>Management of Risk</span></strong></span></p><br><br><p><span>Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.&nbsp;</span></p><br><br><p><span><strong><span>What you will need to succeed in the role: </span></strong></span></p><br><br><ul><li><span>Proven success in converting digital leads into sales and driving funding, management of high net worth customers. High degree of professionalism and confidence in closing deals with premium customers</span></li><li><span>Consultative and advisory selling experience to customize and pitch the right offerings based on customer needs to drive Premier sales and funding. Skilled in uncovering customer goals (wealth, growth, international banking lifestyle needs etc)</span></li><li><span>Fundamental wealth and deposit product knowledge</span></li><li><span>Must be proficient in language(s) required by the process – English and Arabic</span></li><li><span>Excellent communication skills – professional and effective business writing skills, emotional intelligence to read and adapt communication styles</span></li><li><span>Sales motivated and has skillset for persuasive selling</span></li><li><span>Strong knowledge of bank procedures regarding risk and compliance – KYC, CDD, Sanctions, BMLCM</span></li><li><span>Takes pride in delivering what is promised in line with the customer and service expectations. Sales and service motivated. Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</span></li><li><span>Able to manage leads in pipeline, in line with contact and follow-up strategy.</span></li><li><span>Ability to work in a high-volume, fast paced environment is required. </span></li><li><span>Efficient in handling high volume of applications while meeting turnaround SLAs, able to prioritize cases.</span></li><li><span>Attention to detail </span></li><li><span>Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</span></li><li><span>Proficiency with personal computers and basic software packages and specialized applications</span></li><li><span>Open to working flexible shifting schedules</span></li></ul><p><span><strong><span>What additional skills will be good to have?</span></strong></span></p><br><br><p><span>Displays patience and empathy, customer centric. Excel skillset.</span></p><br><br><p><span><strong><span>You’ll achieve more at HSBC </span></strong></span></p><br><br><p><span>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” </span></p><br><br><br><p><span>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. </span></p><br><br><br><p><span><strong><span>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</span></strong></span></p><br><br><br> </div>

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.<br><br>The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.<br><br>Senior Analyst, Logistics Transportation<br><br>Location: Cairo, Egypt<br><br>Function: Supply Chain - Logistics Transportation<br><br>Overview<br><br>Join our Supply Chain team as a Senior Analyst, Logistics Transportation and help improve the cost, service and performance of primary freight operations across MENAPT (Middle East, North Africa, Pakistan and Turkey).<br><br>This role combines day-to-day transportation operations with analytics and continuous improvement, giving you the opportunity to work across regional supply chain teams and external logistics partners.<br><br>About The Role<br><br>Reporting to the Associate Manager, Primary Freight AMET, you will manage primary freight activities and use transportation data to identify opportunities to improve service, cost and operational performance.<br><br>You will support sales freight and On Time Delivery performance, resolve transportation issues, strengthen import/export processes and contribute to carrier management and freight tendering activities.<br><br>About The Team/Department<br><br>You will work cross-functionally with Supply Chain, Logistics Operations, Supply Planning and LEAN teams, as well as external Control Towers. The Global Trade Compliance team provides support on trade-compliance matters.<br><br>Responsibilities<br><br> Manage day-to-day primary freight operations and support achievement of OTP and OTD service targets across MENAPT. Coordinate import and export activities in line with SC Johnson requirements and applicable local customs legislation and regulations. Maintain visibility of goods in transit in SAP and support end-to-end shipment traceability. Maintain accurate and compliant import/export documentation for shipments. Resolve day-to-day transportation issues that may affect product distribution and service performance. Map and improve import/export processes, including creating and updating standard operating procedures (SOPs). Analyze carrier and freight-forwarder performance, including operational issues, rate increases and transit-time performance, to support the Primary Freight Lead. Support delivery of Primary Freight budget and cost-saving objectives through transportation analysis and continuous-improvement initiatives. Apply Lean principles to identify sustainable cost-saving and cost-avoidance opportunities. Support Primary Freight tenders through market benchmarking, carrier-performance analysis, bid analysis and allocation analysis.<br><br>Experience You'll Bring<br><br>Essential qualifications<br><br> Bachelor's degree in Logistics, Economics or Industrial Management Engineering. Experience in transportation or logistics operations. Knowledge of transportation and customs regulations at country level. Strong analytical skills and financial acumen, with the ability to translate data into actionable insights.<br><br>Behaviors You'll Need<br><br> Ability to work effectively with complexity and ambiguity. Strong communication and stakeholder-management skills. Ability to collaborate effectively across functions and with external partners. A continuous-improvement mindset and the ability to use data to support decisions.<br><br>Job Requirements<br><br> At least 2 years of relevant experience Fluent in speaking, writing, and reading English Computer skills, Microsoft office applications, customs software program, SAP experience<br><br>This role isn't eligible for international relocation<br><br>You must be legally eligible to work in the country<br><br>Inclusion & Diversity <br><br>We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.<br><br>We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101680 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> Egypt <br> <br> State: <br> Cairo <br> <br> City: <br> Cairo <br> <br> Date: <br> Wednesday, July 15, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * Egypt - Cairo <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> As a Consumer Accounts Manager, you will play a key role in expanding Lenovo's presence across the Egyptian consumer market. Working closely with retail and channel partners, you will drive portfolio adoption, execute market growth initiatives, and ensure customers have access to Lenovo's full range of innovative devices and solutions. This role combines strategic account management, market intelligence, and commercial execution to accelerate sales performance and strengthen Lenovo's market position.<strong>What You'll Do</strong><br><ul><li>Manage key consumer accounts and drive adoption of Lenovo's complete consumer PC portfolio.</li><li>Serve as a trusted advisor to Gamers by providing comprehensive information on Lenovo products, solutions, and services.</li><li>Build and maintain strong product availability across retail and channel partners.</li><li>Drive market share growth and commercial performance within the consumer segment.</li><li>Monitor market trends and competitive activity, providing regular market intelligence and recommending timely actions.</li><li>Design and execute sell-out initiatives, promotions, and demand-generation activities across telecoms providers</li><li>Show a great knowledge of the youth activities /E gaming competition/Schools and universities calendars&nbsp;</li><li>Deliver against quarterly revenue targets and contribute to Lenovo's overall business growth objectives.</li><li>Contribute to all the gaming activities /events and work as BDM for Gaming portfolio&nbsp;</li><li>Being able to deliver the needed products training to Retailers sales and Lenovo promoters and Consumer events.</li></ul><br><strong>What You Bring</strong><br><ul><li>Bachelor's degree in Business, Marketing, Commerce, or a related field.</li><li>Proven experience in account management, sales, or channel management within the IT, technology, consumer electronics, or related industry.</li><li>Strong understanding of the consumer retail landscape and go-to-market dynamics within Egypt.</li><li>Experience working with distributors, and channel partners.</li><li>Commercial mindset with a track record of achieving revenue and business growth targets with strong analytical skills with the ability to interpret market trends and competitive insights.</li><li>Excellent relationship-building, communication, and stakeholder management skills. Fluency in English and Arabic.</li></ul><br>Join Lenovo and help shape the future of consumer technology in Egypt. If you're passionate about driving growth, building strong partnerships, and delivering exceptional customer experiences, we'd love to hear from you.<br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * Egypt - Cairo <br> <br> <br> * Egypt <br> <br> * Egypt - Cairo <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Agoda</strong></p><br><p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&amp;nbsp;&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p><br><p>&amp;nbsp;</p><br><p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p><br><br><p><strong>Get to know our team</strong><br>The Customer Experience Group (CEG) Technology team ensures the smooth running of information systems across a global network of multi-channel contact centers. We support colleagues across multiple sites in different countries, whether they are in the office, working remotely, or traveling, and we make sure our tools and systems enable everyone to stay connected and serve our customers effectively.</p><br><p><strong>The Opportunity</strong><br>We are looking for a results data-driven Technical Contact Center Support Specialist to join our CEG Tech team. In this role, you will support modern contact center platforms and internal tools, help resolve system and booking-related issues, and act as an escalation point for our contact center teams and partners.</p><br><p>This position primarily covers business off hours of APAC time zone.</p><br><p><strong>Job Summary</strong><br>Support the stability, efficiency, and continuous improvement of contact center operations by troubleshooting systems, managing escalations and incidents, coordinating with internal and external stakeholders, and supporting operational projects. The role serves as a key link between contact center teams, IT, Technology, Product, Operations, vendors, and partner teams.</p><br><strong>Key Responsibilities</strong><strong>1. Contact Center Support and Troubleshooting</strong><ul><li><p>Provide first-level technical and operational support to contact center through chat and email.</p><br></li><li><p>Assist with system setup, access, configuration, and troubleshooting for contact center tools and related systems.</p><br></li><li><p>Resolve issues promptly to minimize disruption to contact center operations.</p><br></li><li><p>Work with local IT teams to monitor and maintain relevant systems and take appropriate action when technical alerts or alarms occur.</p><br></li></ul><strong>2. Escalation and Incident Management</strong><ul><li>Investigate escalations related to bookings, systems, contact center tools, and operational processes.</li><li>Conduct initial root-cause analysis and provide clear, timely feedback to stakeholders.</li><li>Escalate complex issues to specialized Product, Technology, Operations, or vendor teams when required.</li><li>Act as a key escalation point and coordinator during contact center system breakdowns, technical outages, and major product incidents.</li><li>Coordinate incident resolution with internal technology, local IT, operations, and vendor teams in line with established procedures and on-call schedules.</li></ul><strong>3. System Monitoring and Continuous Improvement</strong><ul><li>Monitor contact routing and related systems to identify service disruptions, performance issues, and operational risks.</li><li>Investigate recurring problems and recommend corrective or preventive actions.</li><li>Work with external partners and vendors to implement system fixes, enhancements, and reliability improvements.</li><li>Support post-incident reviews and ensure lessons learned are incorporated into future processes and system improvements.</li></ul><strong>4. Improvement Projects and Change Support</strong><ul><li>Manage small-scale contact center improvement projects, from gathering business requirements and coordinating testing to supporting deployment and post-implementation handover.</li><li>Coordinate with relevant stakeholders to support solution design, testing, user acceptance testing, and deployment.</li><li>Validate changes after release and ensure successful handover to the responsible operational or support teams.</li><li>Communicate process and system changes clearly to affected users.</li></ul><strong>5. Documentation and Knowledge Management</strong><ul><li>Create, maintain, and update internal documentation, guidelines, standard operating procedures, and incident playbooks.</li><li>Document solutions, recurring issues, and lessons learned from historical tickets and incidents.</li><li>Ensure support materials remain accurate, clear, and accessible to agents, team leaders, and relevant support teams.</li><li>Contribute to knowledge sharing and continuous improvement across the contact center support function.</li></ul><strong>What you’ll need to succeed/Requirement</strong><ul><li>At least 2 years of experience in a contact center, IT support, or technical operations role, ideally supporting customer-facing teams or platforms.</li><li>Hands-on experience with contact center or workforce tools (for example, cloud-based contact center platforms, ticketing systems, reporting tools, or similar technologies).</li><li>Strong practical experience in basic IT troubleshooting and optimization, including familiarity with common office applications and remote work tools.</li><li>Experience working in data-centric environments, such as creating and reviewing reports, aggregating data, and using insights to identify problems and suggest solutions.</li><li>A strong analytical mindset with high attention to detail and a structured approach to problem solving, with the use of internal SQL query tools such as tableau, superset, metabase etc.</li><li>Customer service mindset with the ability to balance speed and quality when resolving issues.</li><li>Ability to work well with others, build relationships across teams, and communicate clearly with both technical and non-technical stakeholders.</li><li>Positive and open attitude, with a desire to learn, take ownership, and grow within a challenging and fast-paced environment.</li><li>Participate in an on-call or rotation schedule for incident handling (if required).</li><li>Excellent verbal and written communication skills in English.</li></ul><p><br><strong>Equal Opportunity Employer</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We may keep your application on file so that we can consider you for future vacancies, and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p>To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other company location. Agoda is not responsible for any fees related to unsolicited resumes.</p><br><p>#Cairo #Egypt</p><br><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br>&amp;nbsp;<span>Please review our Hiring Process Guidelines before your interview — click <span>here</span> to learn how interviewing at Agoda works.</span><p>&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><strong>Discover more about working at Agoda</strong><ul><li>Agoda Careers&amp;nbsp;https://careersatagoda.com</li><li>Facebook&amp;nbsp;https://www.facebook.com/agodacareers/</li><li>LinkedIn&amp;nbsp;https://www.linkedin.com/company/agoda</li><li>YouTube&amp;nbsp;https://www.youtube.com/agodalife</li></ul><p>&amp;nbsp;</p><br><p><strong>Equal Opportunity Employer&amp;nbsp;</strong></p><br><p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p><br><p>We&amp;nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.</p><br><p><strong>Disclaimer</strong></p><br><p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Opportunity Overview Quona Capital is a venture capital firm investing in financial technology companies in emerging markets.<br> We are looking for a Visiting Associate to join Quona’s EMEA investment team for a fixed term of three to six months.<br> Most people who break into venture only ever see one part of it.<br> They source and never watch a deal close, or they run diligence and never learn where returns actually come from.<br> This role is built the other way round.<br> The Visiting Associate will work across the full life cycle of a deal, from the first cold conversation through diligence and investment committee to live exit processes, and will play a central role in building a new AI-native sourcing engine for Europe, Africa and the Middle East.<br> This is an apprenticeship model.<br> The Visiting Associate will work directly with Quona investment team members based in London and Cape Town, and will also collaborate with Quona’s global investment and platform teams in North America, Latin America and Asia.<br> Our EMEA team is small, which means there is no layer between the Visiting Associate and the work.<br> About Quona Quona was established in 2015, with a vision to back innovators enhancing the quality and availability of financial products and services for underserved consumers and enterprises through business model innovation and smart leveraging of technology.<br> Today, Quona manages approximately $1B, has 70+ portfolio companies across our core funds, and is backed by a marquee group of global investors.<br> We are a diverse team who collectively speak over 20 languages.<br> Our team spans the globe, and we are deeply embedded in the regions in which we work.<br> Our team members work from locations like Sao Paulo, Mexico City, Bangalore, Cape Town, Singapore, London, New York and Washington DC, to name a few.<br> We deeply value collaboration and learning, and are looking forward to growing our team with individuals who embody our key values: Impact, Trust, Teamwork, Integrity and Excellence.<br> The EMEA team covers Africa, MENA and Europe-headquartered companies with emerging market applicability, and is currently deploying out of Fund IV.<br> Role Responsibilities Sourcing We are building a new sourcing engine for Europe, Africa and the Middle East from scratch, and this is the part of the role we are most excited about.<br> The Visiting Associate will help design it rather than simply operate it.<br> Market mapping, structuring the underlying data, and designing how we screen and rank opportunities at scale.<br> Building a network within the fintech space.<br> The candidate should be open and excited to represent the firm at ecosystem events and to connect with founders and peer investors.<br> Evaluation Directly support the investment team to conduct business, financial and technology due diligence, helping move deals through the investment process to closing.<br> Develop financial models and company valuation analyses.<br> Draft pre-screen and investment committee memos.<br> The Visiting Associate will see how deals are argued for internally and, far more often, exactly why we pass.<br> Conduct thematic research and competitive deep dives within fintech sub-sectors.<br> Portfolio Support portfolio companies and management teams on short-term operational projects as well as long-term decision making.<br> Board preparation, KPI analysis and tracking performance against plan.<br> Exits Support live exit processes, including buyer mapping, secondary strategy and exit planning.<br> This is exposure that is rarely available at this stage, and understanding how a fund returns capital changes how you evaluate every deal thereafter.<br> Other projects as developed by the EMEA team.<br> AI Fluency (Required) This is not a role where AI is a useful extra.<br> Our EMEA team uses it daily, and the sourcing engine the Visiting Associate will help build is AI-native by design.<br> Candidates need to be well past using a chatbot to summarise documents, and candidates who cannot demonstrate this will not progress through the process.<br> Evidence of things you have built.<br> Workflows, databases, screening tools, evaluation systems, agents or internal products that other people then used.<br> We care far more about what you have shipped than about which tools you can name.<br> Judgment matters as much as fluency.<br> You know when the model is wrong, when to override it, and when the manual route is still the right one.<br> What This Role Is, and What It Is Not We would rather be straight about this than imply something we cannot commit to.<br> This role is designed as a stepping stone, for people between things.<br> Between roles, between a graduate degree and what comes next, or between an operating job and a move into investing.<br> An exceptional Visiting Associate could convert into a full-time role at Quona.<br> This possibility is real, and we will be honest with the successful candidate about where they stand as things develop.<br> It is not, however, a promise attached to this position.<br> What we do commit to is that the Visiting Associate leaves with a body of work that is theirs, a network across our markets, a reference from people who have watched them closely and can speak to specifics, and a properly informed view of whether this career is the right one for them.<br> This role is not a good fit for candidates who want a narrowly defined remit and a title, who want a research project handed over and then to be left alone, or who are applying solely as a route into a permanent seat.<br> Logistics Duration.<br> Three to six months.<br> Commitment.<br> Full time or part time, with flexibility around study or other commitments.<br> Location. Fully remote within EMEA working hours.<br> Strong preference for candidates based in London, Cape Town, Cairo or Nairobi, where there is scope to spend time with the team and in the local ecosystem.<br> Compensation.<br> Dependent on the structure agreed, and discussed openly and early in the process.<br> Application Material Link to Workable Application Resume Cover letter (why you would like to join Quona and what makes you a good candidate) One page (max) on something you have built using AI.<br> Please include enough detail that we can tell what you actually did, what it was used for, and what you would do differently.<br> One page (max) on the market or thesis within emerging markets fintech that you would want to go deep on with us, and why.<br> We read every application ourselves.<br> Shortlisted candidates will be asked to complete a case study, which is a substantial piece of work, and we will provide feedback on it either way.<br> Candidates of all backgrounds, including women and those belonging to underrepresented minorities, are strongly encouraged to apply.<br> A stipend dependent on the agreed structure, direct exposure to global start-ups and to live investment and exit processes, an unusual degree of access to senior investors, opportunities to grow and learn, and people who are fun to work with.<br> Desired Qualifications Approximately four to six years of experience in venture capital, private equity, investment banking, management consulting or a comparable analytical role.<br> Candidates may be pre-MBA, mid-MBA or post-MBA.<br> A genuine appetite for the apprenticeship model, and a desire to get hands on and learn the craft rather than to hold a title.<br> A real connection to our markets, whether Africa, MENA or emerging markets more broadly, through where you are from, where you have worked, or a network you have deliberately built.<br> Enthusiasm for technology, entrepreneurship, financial inclusion and investing.<br> Team player mentality, ready to support the team in achieving collective goals.<br> Drive, hunger, humbleness, adaptability, curiosity and openness.<br> Exceptional analytical skills and advanced financial modelling ability, with a desire to produce consistent top-tier quality work.<br> Ability to take initiative and work independently in a fast-paced team that is geographically distributed.<br> Excellent English business writing and communication skills.<br> A large part of this role is making an argument on paper.<br> Additionally Desired Domain expertise in financial services or financial technology.<br> Experience evaluating investment opportunities, with the ability to quickly identify and analyse the key questions, risks or upsides to an investment.<br> An existing network in African or MENA startup and venture ecosystems.<br> Languages relevant to our markets, particularly Arabic or French.<br></span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <p><strong>Credit assessment and risk management:</strong></p> <ul> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> </ul> <p><strong>Accounts receivable management:</strong></p> <ul> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> </ul> <p><strong>Credit policy enforcement:</strong></p> <ul> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> </ul> <p><strong>Collections and dispute resolution:</strong></p> <ul> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> </ul> <p><strong>Reporting and financial analysis:</strong></p> <ul> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> </ul> <p><strong>Team leadership and supervision:</strong></p> <ul> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> </ul> <p><strong>Internal and external coordination:</strong></p> <ul> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> </ul> <p><strong>Compliance and documentation:</strong></p> <ul> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> </ul> <p><strong>Additional responsibilities:</strong></p> <ul> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> </ul> <h4>People & culture</h4> <p><strong>Employee relations</strong></p> <ul> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> </ul> <p><strong>Recruitment</strong></p> <ul> <li>Hire new Heartists in conjunction with the People & Culture leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> </ul> <p><strong>Employee engagement and communications</strong></p> <ul> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> </ul> <h4>Learning & talent development & performance management</h4> <ul> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <h4>Finance</h4> <ul> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> </ul> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <p><strong>Abilities/key competencies/skills</strong></p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <p><strong>Leading myself</strong></p> <ul> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> </ul> <p><strong>Leading others</strong></p> <ul> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> </ul> <p><strong>Leading the business</strong></p> <ul> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> </ul> <p><strong>Experience/certificates/education</strong></p> <ul> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Responsibilities</h4> <strong>Credit assessment and risk management:</strong><br> <li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li> <li>Review and approve credit applications, ensuring they meet the hotel’s credit policy.</li> <li>Analyze customer financial history and determine appropriate credit limits for each account.</li> <li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li> <strong>Accounts receivable management:</strong><br> <li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li> <li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li> <li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li> <li>Ensure that all payments are posted correctly and accurately in the hotel’s financial systems.</li> <strong>Credit policy enforcement:</strong><br> <li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li> <li>Monitor and enforce the hotel’s credit terms, ensuring that clients’ credit limits and payment terms are respected.</li> <li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li> <strong>Collections and dispute resolution:</strong><br> <li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li> <li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li> <li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li> <li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li> <strong>Reporting and financial analysis:</strong><br> <li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li> <li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li> <li>Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li> <strong>Team leadership and supervision:</strong><br> <li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li> <li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li> <li>Foster a collaborative and effective working environment within the credit and finance departments.</li> <strong>Internal and external coordination:</strong><br> <li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li> <li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li> <li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li> <strong>Compliance and documentation:</strong><br> <li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li> <li>Maintain accurate records of all credit agreements, transactions, and payment history.</li> <li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li> <strong>Additional responsibilities:</strong><br> <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li> <h4>People & culture</h4> <strong>Employee relations:</strong><br> <li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li> <li>Work alongside the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li> <strong>Recruitment:</strong><br> <li>Hire new Heartists in conjunction with the People & Culture Leader through INES.</li> <li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li> <strong>Employee engagement and communications:</strong><br> <li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li> <li>Represent the organization as an exemplary ambassador of the Accor All Inclusive - Heartist Service Culture.</li> <li>Labour turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.</li> <h4>Learning & talent development & performance management</h4> <li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li> <li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li> <li>Ensure departments have adequate departmental trainers, and these are well utilised.</li> <li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.</li> <li>Development of direct reports to give them ongoing feedback and development.</li> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with all health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> <h4>Finance</h4> <li>The activities and contribution of the role will impact the performance of the hotel.</li> <li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li> <li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li> <li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li> <li>Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.</li> <p>This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p> <h4>Qualifications</h4> <h4>Abilities / key competencies / skills</h4> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p> <strong>Leading myself</strong><br> <li>Positive orientation</li> <li>Operational decision making</li> <li>Self-development & management</li> <strong>Leading others</strong><br> <li>Developing an empowered team</li> <li>Leading an engaged and diverse team</li> <li>Communication</li> <strong>Leading the business</strong><br> <li>Advocating guest passion</li> <li>Business planning and analysis</li> <li>Business improvement and change</li> <h4>Experience / certificates / education</h4> <li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li> <li>Education: A degree in finance, accounting, business administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li> <li>Skills & attributes: <ul> <li>Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</li> <li>Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</li> <li>Strong ability to analyze financial data, assess credit risks, and make informed decisions.</li> <li>Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</li> <li>Ability to manage financial records and ensure accuracy in all credit-related activities.</li> <li>Ability to resolve issues related to billing, collections, and disputes effectively.</li> <li>Experience in supervising and guiding a team to meet departmental objectives.</li> </ul> </li> <h4>Additional information</h4> <strong>Your team and working environment:</strong><br> <p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <strong>Our commitment to diversity & inclusion:</strong><br> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.&nbsp;</span></p><br> <p><strong>What You’ll Build</strong></p><br> <p>The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.</p><br> <ul> <li>Position title: SAP Customer Success Internship – Business Operations &amp; Analytics</li> <li>Location: Cairo</li> <li>Expected start date to end date: September 15, 2026&nbsp;<br></li> </ul> <p><strong>Project scope and deliverables</strong> – In this role, you’ll support the Regional Indirect Customer Success team by delivering high-impact operational support with a strong focus on data analysis and business reporting. You'll build dashboards, generate insights from customer and partner performance data, support internal communications, and help coordinate internal and external events.</p><br> <p><strong>Business impact</strong> – Your work will directly support strategic decision-making and help optimize how we engage SAP partners to drive customer success. You won’t just pull numbers—you’ll turn them into stories and insights that influence real action across Market Units. Your contributions will enable operational excellence, increased visibility on KPIs, and ultimately better outcomes for SAP customers.</p><br> <p><strong>Team environment and collaboration</strong> – You’ll be embedded within a diverse, international, and high-energy regional team, working closely with Customer Success Managers, Partner Managers, and leadership. You'll receive mentorship and guidance from experienced professionals while gaining visibility into SAP’s global customer success ecosystem.</p><br> <p><strong>Learning opportunities</strong> – You’ll sharpen your analytical and communication skills while working with Microsoft Power BI, Excel, and SAP internal systems. You'll gain firsthand experience in internal operations, strategic communications, stakeholder management, and event planning in a large multinational setting.</p><br> <p><strong>Additional context</strong> – This is a unique opportunity to get behind the scenes of how SAP works with its partner ecosystem to deliver customer success at scale. You’ll gain real-world experience in a strategic, fast-paced environment while building a solid foundation for a future career in business operations, customer success, or data strategy.</p><br> <p><strong>What You’ll Bring </strong></p><br> <p>We’re looking for a driven, analytical mind with strong curiosity and a collaborative spirit. You enjoy solving problems with data, communicating clearly, and making an impact in a dynamic, international environment.</p><br> <p><strong>Educational requirements</strong><br>You are currently pursuing a Bachelor's or Master's degree in Business, Economics, Engineering, Data Science, or a related field. You must be enrolled at a university for the entire duration of the internship.</p><br> <p><strong>Experience level and background</strong><br>Previous internship or academic project experience involving data analysis or business reporting is a strong plus. Experience working in a team setting—whether in student organizations, class projects, or part-time roles—is valued.</p><br> <p><strong>Technical skills</strong><br>Proficiency in <strong>Microsoft Power BI</strong> is required. Solid Excel skills (pivot tables, formulas) and familiarity with data visualization best practices are essential. Experience with other analytics or reporting tools (e.g., Tableau, Python, SQL) is a plus but not mandatory.</p><br> <p><strong>Soft skills</strong><br>You thrive in a fast-paced environment, manage multiple tasks independently, and communicate with clarity and professionalism. You’re proactive, detail-oriented, and take ownership of your work. A collaborative mindset and strong intercultural communication skills will help you succeed in our diverse team.</p><br> <p><strong>Balanced expectations</strong><br>We don’t expect you to know everything on day one. What matters most is your willingness to learn, your ability to work with data to generate insights, and your motivation to contribute meaningfully in a corporate setting. If you’re excited about tech, customer success, and making an impact through operational excellence—this role is for you.</p><br> <p><strong>Where You Belong</strong></p><br> <p>Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.</p><br> <ol> <li>Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.</li> <li>Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.&nbsp; You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.</li> <li>Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.</li> </ol> <p>You'll be part of a collaborative, high-energy team that values ownership, curiosity, and proactive problem-solving. This role is ideal for someone analytical, organized, and eager to learn in a dynamic, multicultural environment. We work in a hybrid setup with regular virtual collaboration across regions, ensuring strong alignment and visibility. As you support strategic initiatives, you’ll gain exposure to SAP’s partner ecosystem and customer success approach—opening doors for future opportunities in business operations, analytics, or partner management. What makes this role special is the mix of real impact, global teamwork, and the freedom to contribute your own ideas.</p><br> <p>Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide!</p><br> <p>#LifeAtSAP</p><br> <p>#SAPNextGen</p><br> <p><strong><span>Bring out your best</span></strong><span><br>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.&nbsp;&nbsp;<br></span><strong><span>We win with inclusion</span></strong><span><br>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program<span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,&nbsp; gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br></span></span><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br> <p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br> <p><span><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Requisition ID: 455895 &nbsp;| Work Area: Administration &nbsp;| Expected Travel: 0 - 10% &nbsp;| Career Status: Student &nbsp;| Employment Type: Limited Full Time &nbsp;&nbsp;| Additional Locations: &nbsp;#LI-Hybrid<br></span></span></p><br> </div>