Residential supervisor Jobs
4800 Jobs Found
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p>
<p><strong>Responsibilities include:</strong></p>
<ul>
<li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li>
<li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li>
<li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li>
<li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li>
<li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li>
<li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li>
<li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li>
<li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li>
<li>Ensure staff attendance and document any late or absent employees</li>
<li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li>
<li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li>
<li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li>
<li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li>
<li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li>
<li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li>
<li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li>
<li>Provide performance feedback and handle disciplinary matters according to hotel standards</li>
<li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li>
<li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li>
<li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li>
<li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li>
<li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li>
<li>Assist guests with reports of lost or stolen articles following hotel policy</li>
<li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li>
<li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li>
<li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li>
<li>Review credit check reports and follow up on accounts beyond approved credit limits</li>
<li>Coordinate delivery of in-room amenities to ensure timely service</li>
<li>Review late checkout requests and communicate approvals to Housekeeping</li>
<li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li>
<li>Complete nightly rate checks and maintain awareness of discrepant rooms</li>
<li>Conduct monthly departmental meetings and attend designated organizational meetings</li>
<li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li>
<li>Conduct performance reviews in a timely manner</li>
<li>Foster a cooperative working climate that maximizes productivity and colleague morale</li>
<li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li>
<li>Document pertinent information in department logs and complete all closing duties</li>
<li>Perform additional duties as assigned by management</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree, preferably in hospitality management or related field</li>
<li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li>
<li>Certification in an alcohol awareness program (TABC)</li>
<li>Food handling certification</li>
<li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li>
<li>Fluency in English, both verbal and written</li>
<li>Proficiency in basic arithmetic and financial calculations</li>
<li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li>
<li>Demonstrated ability to suggestively sell services and amenities</li>
<li>Strong guest relations training background and experience</li>
<li>Exceptional leadership and team management skills</li>
<li>Advanced problem-solving and conflict resolution abilities</li>
<li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong organizational and time management abilities</li>
<li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li>
<li>Demonstrated crisis management and decision-making capabilities under pressure</li>
<li>Cultural awareness and sensitivity in a diverse, international environment</li>
<li>Meticulous attention to detail in documentation and record-keeping</li>
<li>Ability to train, mentor, and develop team members effectively</li>
<li>Strong analytical skills with the ability to interpret data and trends</li>
<li>Resilience and adaptability in a fast-paced hospitality environment</li>
</ul></p><p></p>
St. Regis
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Egypt - Asyut
Job Description: Mechanical Engineer – Thermal Insulation & Cladding<br>Experience Required: Minimum 10 years Location: Asyut Working days: 6 Days Working Hours: 8 Hours<br>Job Summary<br>The Mechanical Engineer – Thermal Insulation & Cladding is responsible for the engineering, planning, execution, inspection, and technical supervision of thermal insulation and protective cladding works across heavy industrial projects.<br>The role covers hot insulation systems for piping, equipment, tanks, vessels, boilers, ducts, and other industrial assets. The engineer will ensure that insulation and cladding works comply with project specifications, approved drawings, applicable standards, quality requirements, safety procedures, budgets, and project schedules.<br>key Responsibilities<br>Engineering and Technical Responsibilities:<br>* Review project specifications, drawings, piping isometrics, equipment layouts, data sheets, insulation schedules, and bills of quantities.* Select appropriate insulation systems based on operating temperature, process conditions, environmental exposure, energy-conservation requirements, and fire and safety considerations.* Prepare and review insulation and cladding specifications, material take-offs, technical submittals, method statements, inspection and test plans, and installation procedures.* Determine the required insulation material, thickness, density, vapor barriers, weatherproofing systems, fastening arrangements, and cladding materials.* Provide technical solutions for hot-service, cold-service, cryogenic, acoustic, anti-condensation, and personnel-protection applications.* Develop insulation details for piping fittings, valves, flanges, supports, vessels, tanks, ducts, boilers, turbines, and other industrial equipment.* Review vendor and subcontractor technical offers and verify compliance with project specifications.* Support cost estimation, tender preparation, quantity verification, variation orders, and technical-commercial evaluations.* Identify insulation interfaces and potential clashes with piping, structural steel, equipment, electrical systems, and instrumentation.<br>Site Execution and Supervision:<br>* Plan and supervise insulation and cladding activities at construction and operating industrial sites.* Coordinate daily activities with construction teams, subcontractors, planners, QA/QC personnel, HSE teams, and client representatives.* Ensure that surfaces are properly prepared and released before insulation installation.* Verify the correct installation of insulation materials, vapor barriers, sealants, expansion joints, support systems, removable insulation covers, and metal cladding.* Supervise the fabrication and installation of aluminium, stainless-steel, and galvanized-steel cladding.* Monitor workforce productivity, material consumption, work progress, and subcontractor performance.* Resolve technical and site-related problems and provide practical corrective solutions.* Coordinate insulation activities during plant shutdowns, turnarounds, maintenance campaigns, and time-critical projects.* Ensure that completed systems provide continuous insulation and adequate protection against weather, moisture ingress, mechanical damage, and corrosion under insulation.* Prepare progress reports, look-ahead plans, technical queries, site instructions, and completion documentation.<br> Quality and Inspection<br>* Inspect insulation and cladding works in accordance with approved drawings, specifications, method statements, and inspection plans.* Verify material certificates, approved manufacturers, batch information, storage conditions, and material traceability.* Conduct inspections covering insulation thickness, density, joint arrangement, fastening, sealing, vapor-barrier continuity, cladding overlap, water shedding, and workmanship.* Identify non-conformities, recommend corrective actions, and follow up until final closure.* Participate in client inspections, system handovers, punch-list clearance, and final acceptance.* Support investigations and preventive actions related to moisture ingress, insulation deterioration, heat loss, condensation, and corrosion under insulation.* Maintain inspection records, material reports, red-line drawings, and final project dossiers.<br>Health, Safety, and Environmental Responsibilities<br>* Ensure all activities comply with project HSE requirements and applicable site procedures.* Conduct or participate in risk assessments, job safety analyses, toolbox talks, and permit-to-work activities.* Promote safe practices for working at height, scaffolding access, confined spaces, hot surfaces, sharp metal cladding, and insulation-material handling.* Ensure the correct use of personal protective equipment and proper housekeeping within work areas.<br>Required Qualifications<br>* Bachelor’s degree in Mechanical Engineering from a recognized university.* Minimum 10 years of relevant experience in thermal insulation and industrial cladding.* Proven experience on heavy industrial projects such as power plants, refineries, petrochemical facilities, oil and gas plants, cement plants, fertilizer plants, steel plants, LNG facilities, or large process-industry projects.* Strong practical knowledge of insulation systems for piping, tanks, vessels, boilers, ducts, turbines, heat exchangers, and industrial equipment.* Demonstrated experience in both engineering review and site execution.* Experience managing insulation subcontractors, supervisors, foremen, technicians, and skilled workers.* Strong understanding of corrosion under insulation and moisture-prevention requirements.* Experience working on shutdowns, plant maintenance, or brownfield projects is highly preferred.* Good command of written and spoken English. Knowledge of Arabic or another project-relevant language is an advantage.<br> Required Technical Knowledge<br>The successful candidate should have practical knowledge of:<br>* Hot insulation systems.* Mineral wool, rock wool, glass wool, calcium silicate, cellular glass, perlite, aerogel, elastomeric foam, PIR, PUR, and ceramic-fibre insulation.* Aluminium, stainless-steel, and galvanized-steel cladding systems.* Vapor barriers, weather barriers, mastics, sealants, membranes, fastening systems, support rings, and expansion joints.* Removable and reusable insulation covers for valves, flanges, turbines, and equipment requiring maintenance access.* Insulation thickness calculations, heat-loss control, surface-temperature control, and condensation prevention.* Material take-offs, quantity surveying, cost estimation, productivity calculations, and project planning.* Reading piping isometrics, general arrangement drawings, P&IDs, equipment drawings, and insulation schedules.* Relevant international standards and industry practices, including ISO, ASTM, BS, EN, CINI, NORSOK, or equivalent project-specific requirements.* Inspection procedures, non-conformance reporting, punch-list management, and project handover requirements.<br>Software Skills<br>* Advanced proficiency in Microsoft Excel and Microsoft Office.* Good working knowledge of Auto CAD.* Ability to review 3D models using Navisworks or similar software is preferred.* Experience with Primavera P6 or Microsoft Project is an advantage.* Familiarity with thermal-insulation calculation or heat-transfer software is preferred.<br>Core Competencies<br>* Strong technical judgment and practical problem-solving ability.* Leadership and supervision of multidisciplinary and subcontractor teams.* Excellent planning, coordination, and progress-monitoring skills.* Strong attention to detail and commitment to quality.* Ability to work effectively under shutdown and project schedule pressure.* Commercial awareness and cost-control capability.* Clear technical reporting and stakeholder communication.* Ability to coordinate effectively with clients, consultants, vendors, and site teams.<br>Preferred Certifications<br>* Relevant QA/QC or industrial insulation inspection certification.* Project management or planning certification.* NEBOSH, IOSH, OSHA, or equivalent safety training.* Manufacturer training related to industrial insulation and cladding systems.
Egypt - Asyut
Job Description: Mechanical Engineer – Thermal Insulation & Cladding<br>Experience Required: Minimum 10 years in Mechanical construction, up to 5 years in Insulation Location: Asyut Working days: 6 Days Working Hours: 8 Hours<br>Job Summary<br>The Mechanical Engineer – Thermal Insulation & Cladding is responsible for the engineering, planning, execution, inspection, and technical supervision of thermal insulation and protective cladding works across heavy industrial projects.<br>The role covers hot insulation systems for piping, equipment, tanks, vessels, boilers, ducts, and other industrial assets. The engineer will ensure that insulation and cladding works comply with project specifications, approved drawings, applicable standards, quality requirements, safety procedures, budgets, and project schedules.<br>key Responsibilities<br>Engineering and Technical Responsibilities:<br>* Review project specifications, drawings, piping isometrics, equipment layouts, data sheets, insulation schedules, and bills of quantities.* Select appropriate insulation systems based on operating temperature, process conditions, environmental exposure, energy-conservation requirements, and fire and safety considerations.* Prepare and review insulation and cladding specifications, material take-offs, technical submittals, method statements, inspection and test plans, and installation procedures.* Determine the required insulation material, thickness, density, vapor barriers, weatherproofing systems, fastening arrangements, and cladding materials.* Provide technical solutions for hot-service, cold-service, cryogenic, acoustic, anti-condensation, and personnel-protection applications.* Develop insulation details for piping fittings, valves, flanges, supports, vessels, tanks, ducts, boilers, turbines, and other industrial equipment.* Review vendor and subcontractor technical offers and verify compliance with project specifications.* Support cost estimation, tender preparation, quantity verification, variation orders, and technical-commercial evaluations.* Identify insulation interfaces and potential clashes with piping, structural steel, equipment, electrical systems, and instrumentation.<br>Site Execution and Supervision:<br>* Plan and supervise insulation and cladding activities at construction and operating industrial sites.* Coordinate daily activities with construction teams, subcontractors, planners, QA/QC personnel, HSE teams, and client representatives.* Ensure that surfaces are properly prepared and released before insulation installation.* Verify the correct installation of insulation materials, vapor barriers, sealants, expansion joints, support systems, removable insulation covers, and metal cladding.* Supervise the fabrication and installation of aluminium, stainless-steel, and galvanized-steel cladding.* Monitor workforce productivity, material consumption, work progress, and subcontractor performance.* Resolve technical and site-related problems and provide practical corrective solutions.* Coordinate insulation activities during plant shutdowns, turnarounds, maintenance campaigns, and time-critical projects.* Ensure that completed systems provide continuous insulation and adequate protection against weather, moisture ingress, mechanical damage, and corrosion under insulation.* Prepare progress reports, look-ahead plans, technical queries, site instructions, and completion documentation.<br> Quality and Inspection<br>* Inspect insulation and cladding works in accordance with approved drawings, specifications, method statements, and inspection plans.* Verify material certificates, approved manufacturers, batch information, storage conditions, and material traceability.* Conduct inspections covering insulation thickness, density, joint arrangement, fastening, sealing, vapor-barrier continuity, cladding overlap, water shedding, and workmanship.* Identify non-conformities, recommend corrective actions, and follow up until final closure.* Participate in client inspections, system handovers, punch-list clearance, and final acceptance.* Support investigations and preventive actions related to moisture ingress, insulation deterioration, heat loss, condensation, and corrosion under insulation.* Maintain inspection records, material reports, red-line drawings, and final project dossiers.<br>Health, Safety, and Environmental Responsibilities<br>* Ensure all activities comply with project HSE requirements and applicable site procedures.* Conduct or participate in risk assessments, job safety analyses, toolbox talks, and permit-to-work activities.* Promote safe practices for working at height, scaffolding access, confined spaces, hot surfaces, sharp metal cladding, and insulation-material handling.* Ensure the correct use of personal protective equipment and proper housekeeping within work areas.<br>Required Qualifications<br>* Bachelor’s degree in Mechanical Engineering from a recognized university.* Minimum 10 years of relevant experience in thermal insulation and industrial cladding.* Proven experience on heavy industrial projects such as power plants, refineries, petrochemical facilities, oil and gas plants, cement plants, fertilizer plants, steel plants, LNG facilities, or large process-industry projects.* Strong practical knowledge of insulation systems for piping, tanks, vessels, boilers, ducts, turbines, heat exchangers, and industrial equipment.* Demonstrated experience in both engineering review and site execution.* Experience managing insulation subcontractors, supervisors, foremen, technicians, and skilled workers.* Strong understanding of corrosion under insulation and moisture-prevention requirements.* Experience working on shutdowns, plant maintenance, or brownfield projects is highly preferred.* Good command of written and spoken English. Knowledge of Arabic or another project-relevant language is an advantage.<br> Required Technical Knowledge<br>The successful candidate should have practical knowledge of:<br>* Hot insulation systems.* Mineral wool, rock wool, glass wool, calcium silicate, cellular glass, perlite, aerogel, elastomeric foam, PIR, PUR, and ceramic-fibre insulation.* Aluminium, stainless-steel, and galvanized-steel cladding systems.* Vapor barriers, weather barriers, mastics, sealants, membranes, fastening systems, support rings, and expansion joints.* Removable and reusable insulation covers for valves, flanges, turbines, and equipment requiring maintenance access.* Insulation thickness calculations, heat-loss control, surface-temperature control, and condensation prevention.* Material take-offs, quantity surveying, cost estimation, productivity calculations, and project planning.* Reading piping isometrics, general arrangement drawings, P&IDs, equipment drawings, and insulation schedules.* Relevant international standards and industry practices, including ISO, ASTM, BS, EN, CINI, NORSOK, or equivalent project-specific requirements.* Inspection procedures, non-conformance reporting, punch-list management, and project handover requirements.<br>Software Skills<br>* Advanced proficiency in Microsoft Excel and Microsoft Office.* Good working knowledge of Auto CAD.* Ability to review 3D models using Navisworks or similar software is preferred.* Experience with Primavera P6 or Microsoft Project is an advantage.* Familiarity with thermal-insulation calculation or heat-transfer software is preferred.<br>Core Competencies<br>* Strong technical judgment and practical problem-solving ability.* Leadership and supervision of multidisciplinary and subcontractor teams.* Excellent planning, coordination, and progress-monitoring skills.* Strong attention to detail and commitment to quality.* Ability to work effectively under shutdown and project schedule pressure.* Commercial awareness and cost-control capability.* Clear technical reporting and stakeholder communication.* Ability to coordinate effectively with clients, consultants, vendors, and site teams.<br>Preferred Certifications<br>* Relevant QA/QC or industrial insulation inspection certification.* Project management or planning certification.* NEBOSH, IOSH, OSHA, or equivalent safety training.* Manufacturer training related to industrial insulation and cladding systems.