Residential supervisor Jobs
4800 Jobs Found
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE <br>Education and Experience <br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Discipline Work, Projects, and Policies <br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food & Beverage<br>• Sales & Marketing (BMSC)<br>• Human Resources<br>• Safety & Security (Loss Prevention)<br>• Finance<br>The Specialization Course <br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals hotel</p>
<p>Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.</p>
<p>This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<h4>Responsibilities</h4>
<p><strong>Beverage operations management:</strong></p>
<ul>
<li>Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.</li>
<li>Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.</li>
<li>Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.</li>
</ul>
<p><strong>Team leadership:</strong></p>
<ul>
<li>Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.</li>
<li>Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to enhance performance and career growth.</li>
<li>Conduct performance reviews, provide feedback, identify areas for improvement, and support development plans to enhance team effectiveness and ensure a motivated team culture.</li>
</ul>
<p><strong>Menu development & innovation:</strong></p>
<ul>
<li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.</li>
<li>Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.</li>
<li>Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.</li>
</ul>
<p><strong>Inventory & stock management:</strong></p>
<ul>
<li>Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.</li>
<li>Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.</li>
<li>Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.</li>
</ul>
<p><strong>Cost control & revenue growth:</strong></p>
<ul>
<li>Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.</li>
<li>Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.</li>
<li>Collaborate with the culinary team and F&B operations manager and director of food & beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.</li>
</ul>
<p><strong>Guest experience & satisfaction:</strong></p>
<ul>
<li>Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.</li>
<li>Address guest complaints or concerns promptly and professionally, ensuring swift resolution to maximize guest satisfaction.</li>
<li>Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.</li>
</ul>
<p><strong>Health & safety compliance:</strong></p>
<ul>
<li>Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.</li>
<li>Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.</li>
<li>Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.</li>
</ul>
<p><strong>Staff scheduling & budgeting:</strong></p>
<ul>
<li>Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.</li>
<li>Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.</li>
<li>Monitor staffing levels and adjust as necessary based on business needs and guest demand.</li>
</ul>
<p><strong>Reporting & documentation:</strong></p>
<ul>
<li>Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.</li>
<li>Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.</li>
<li>Provide insights and recommendations to senior management for continuous improvement.</li>
</ul>
<p><strong>Collaboration with other departments:</strong></p>
<ul>
<li>Work closely with the food & beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.</li>
<li>Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.</li>
</ul>
<p><strong>Promotions & events:</strong></p>
<ul>
<li>Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.</li>
<li>Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.</li>
</ul>
<p><strong>Additional responsibilities:</strong></p>
<ul>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Experience/certificates/education</strong></p>
<ul>
<li>Experience: Minimum of 3-5 years in a supervisory or leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.</li>
<li>Education: Bachelor’s degree in hospitality management, business administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.</li>
<li>Skills & attributes:
<ul>
<li>Strong leadership and people management skills.</li>
<li>Excellent interpersonal and communication abilities.</li>
<li>Attention to detail and strong organizational skills.</li>
<li>Proven ability to manage multiple priorities and meet deadlines.</li>
<li>Ability to handle confidential and sensitive information.</li>
<li>In-depth knowledge of beverage trends, mixology, and premium beverage offerings.</li>
<li>Ability to create unique and appealing beverage menus tailored to guest preferences.</li>
<li>Strong financial acumen and experience in managing budgets, costs, and profitability.</li>
<li>Proficiency in relevant software and MS Office Suite.</li>
<li>Professional and well-presented at all times.</li>
<li>Customer-centric approach with a passion for hospitality.</li>
<li>Proactive problem-solver with a solutions-oriented mindset.</li>
<li>Ability to work in a fast-paced, dynamic environment.</li>
<li>Must be able to handle multiple tasks and adapt to changing priorities.</li>
</ul>
</li>
<li>Language:
<ul>
<li>Excellent reading, writing, and oral proficiency in English language.</li>
<li>Ability to speak other languages and basic understanding of local languages will be an advantage.</li>
</ul>
</li>
</ul>
<h4>Additional information</h4>
<p><strong>What awaits you...</strong></p>
<ul>
<li>The opportunity to join an international, innovative, and fast-growing group, committed not only to building new hotels but to creating a global brand.</li>
<li>The ability to challenge the norm and work in an environment that is both creative and rewarding.</li>
<li>Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.</li>
<li>A competitive package and plenty of development opportunities.</li>
</ul></p><p></p>
Egypt - Cairo
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>Or</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h5>Managing discipline work, projects, and policies</h5>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h5>Supporting property operations</h5>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h5>Managing and monitoring activities that affect the customer and guest experience</h5>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h5>Supporting profitability</h5>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h5>Supporting safety standards and work procedures</h5>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h5>Additional responsibilities</h5>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy, and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations, and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Equal opportunity statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Egypt
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy, and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations, and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Equal opportunity statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place.’ In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Cairo
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18-month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy, and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations, and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It allows you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English, and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Equal opportunity statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place.’ In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Cairo
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<br>
<h4>Candidate profile</h4>
<br>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<br>
<h4>Core work activities</h4>
<br>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<br>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<br>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<br>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<br>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<br>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and updates the executives, peers and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<br>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<br>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<br>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (Loss prevention)</li>
<li>Finance</li>
</ul>
<br>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<br>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<br>
<p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savoring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savor the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savor the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Cairo
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations and information in a concise, organized manner.</li>
<li>Uses problem solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-weeks part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Equal opportunity statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<h4>About Le Méridien</h4>
<p>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Egypt
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy, and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and updates executives, peers, and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations, and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Diversity and inclusion statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Egypt
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy, and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations, and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food and beverage</li>
<li>Sales and marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety and security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with and learn from best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Equal opportunity statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt - Cairo
<p><h4>Job summary</h4>
<p>Tahseen, an interdisciplinary hospitality leadership development program, aims at successfully driving increased levels of engagement and interest of local nationals into this ever-growing professional sector. Tahseen is a 12–18 month program in cooperation with Cornell University.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>High school diploma or GED; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Managing discipline work, projects, and policies</h4>
<ul>
<li>Coordinates and implements accounting work and projects as assigned.</li>
<li>Coordinates, implements, and follows up on audits for all areas of property operations.</li>
<li>Complies with federal and state laws applying to operations procedures.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li>
<li>Balances ledgers.</li>
</ul>
<h4>Supporting property operations</h4>
<ul>
<li>Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
<li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li>
<li>Evaluates if discipline teams are meeting service needs and provides feedback to teams.</li>
<li>Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</li>
<li>Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</li>
<li>Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</li>
<li>Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</li>
<li>Reviews reports and financial statements to determine operations performance against budget.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<h4>Managing and monitoring activities that affect the customer and guest experience</h4>
<ul>
<li>Provides excellent customer service by being readily available and approachable for all customers and guests.</li>
<li>Takes proactive approaches when dealing with customers and guest concerns.</li>
<li>Extends professionalism and courtesy to customers and guests at all times.</li>
<li>Responds timely to customer service department requests.</li>
<li>Ensures all team members meet or exceed all hospitality requirements.</li>
</ul>
<h4>Supporting profitability</h4>
<ul>
<li>Supports annual quality audits.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li>
</ul>
<h4>Supporting safety standards and work procedures</h4>
<ul>
<li>Implements property emergency plan.</li>
<li>Provides a safe working environment in compliance with Occupational Safety and Health Administration and MSDS.</li>
<li>Implements and sustains property accident prevention programs.</li>
<li>Follows property-specific recovery plans.</li>
</ul>
<h4>Additional responsibilities</h4>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Demonstrates self-confidence, energy, and enthusiasm.</li>
<li>Manages group or interpersonal conflict.</li>
<li>Informs and updates the executives, peers, and subordinates on relevant information in a timely manner.</li>
<li>Manages time and possesses organizational skills.</li>
<li>Presents ideas, expectations, and information in a concise, organized manner.</li>
<li>Uses problem-solving methodology for decision making and follow up.</li>
<li>Makes calls if necessary.</li>
</ul>
<h4>Leadership development</h4>
<ul>
<li>Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</li>
<li>Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</li>
</ul>
<h4>Education for employment (EFE)</h4>
<ul>
<li>The EFE component uses a blend of locally and internationally developed hospitality courses that have been especially created to prepare local nationals for careers in the hospitality industry.</li>
<li>This six-week part of Tahseen includes approximately 260 hours of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</li>
</ul>
<h4>General training</h4>
<p>Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2–3 weeks in each discipline. The six disciplines are:</p>
<ul>
<li>Rooms operations</li>
<li>Food & beverage</li>
<li>Sales & marketing (BMSC)</li>
<li>Human resources</li>
<li>Safety & security (loss prevention)</li>
<li>Finance</li>
</ul>
<h4>The specialization course</h4>
<ul>
<li>Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.</li>
<li>The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.</li>
<li>Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and learn from, best-in-class hospitality leaders from around the globe – developing vital skills and be part of shaping your country’s economic future.</li>
<li>Upon completing the Tahseen program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.</li>
</ul>
<h4>Equal opportunity employer statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<h4>About St. Regis Hotels & Resorts</h4>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE <br>Education and Experience <br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Discipline Work, Projects, and Policies <br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food & Beverage<br>• Sales & Marketing (BMSC)<br>• Human Resources<br>• Safety & Security (Loss Prevention)<br>• Finance<br>The Specialization Course <br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 – 18 month program in cooperation with Cornell University.<br>CANDIDATE PROFILE <br>Education and Experience <br>• High school diploma or GED; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES <br>Managing Discipline Work, Projects, and Policies <br>• Coordinates and implements accounting work and projects as assigned.<br>• Coordinates, implements, and follows up on audits for all areas of property operations.<br>• Complies with Federal and State laws applying to operations procedures.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.<br>• Balances ledgers.<br>Supporting Property Operations<br>• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Evaluates if discipline teams are meeting service needs and provides feedback to teams.<br>• Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.<br>• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.<br>• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.<br>• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.<br>• Reviews reports and financial statements to determine operations performance against budget.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing and Monitoring Activities that Affect the Customer and Guest Experience<br>• Provides excellent customer service by being readily available/approachable for all customers and guests.<br>• Takes proactive approaches when dealing with customers and guest concerns.<br>• Extends professionalism and courtesy to customers and guests at all times.<br>• Responds timely to customer service department request.<br>• Ensures all team members meet or exceed all hospitality requirements.<br>Supporting Profitability<br>• Supports annual quality audits.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Supporting Safety Standards and Work Procedures<br>• Implements property emergency plan.<br>• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.<br>• Implements and sustains property accident prevention programs.<br>• Follows property-specific recovery plans.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Demonstrates self confidence, energy and enthusiasm.<br>• Manages group or interpersonal conflict.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Manages time and possesses organizational skills.<br>• Presents ideas, expectations and information in a concise, organized manner.<br>• Uses problem solving methodology for decision making and follow up.<br>• Makes calls if necessary.<br>Leadership Development<br>• Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.<br>• Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.<br>Education for Employment (EFE)<br>• The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.<br>• This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.<br>General Training<br>• Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 – 3 weeks in each discipline. The six disciplines are:<br>• Rooms Operations<br>• Food & Beverage<br>• Sales & Marketing (BMSC)<br>• Human Resources<br>• Safety & Security (Loss Prevention)<br>• Finance<br>The Specialization Course <br>• Occurs in the last six months of the program and will focus on one discipline of the participant’s choice and leadership feedback. You will complete additional required training in this discipline and begin to gain deeper knowledge and develop skills necessary to become an effective leader in this discipline.<br>• The customized program includes local culture training, business English and is translated locally in Arabic so you are empowered to achieve success.<br>• Through Tahseen, you will gain fundamental knowledge and exposure to a wide array of hospitality disciplines. You will train with, and lean from, best-in-class hospitality leaders from around the globe – developing vital skill and be part of shaping your country’s economic future.<br>• Upon completing the Tahseen Program, you will be an expert in a discipline you are passionate about and have pride and confidence in the accelerated career path you have chosen.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Confidential
Egypt - Egypt
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People & Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>
Egypt - Cairo
About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done. noon’s mission: Ring every doorbell, everyday.<br>What you'll do:Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. Manage a large cluster of dark stores Ensure Key output/input KPIs are met across dark stores in terms of:Customer Experience Quality Control Managing and motivating a team of Assistant Managers, Supervisors, Team Leaders, and other on ground positions. Assist in resource planning / budgeting Control and Lead daily meetings ensuring consistency across operational teams Attracting and recruiting the best talent<br>What you'll need:Bachelor’s Degree in Logistics or Supply Chain Management or a similar role Minimum 6 years of experience in Q-commerce in a related field Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance. Excellent analytical skills as well as strong business acumen. Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.<br><br>Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.
Egypt - Cairo
Company Description e& CX Solutions Egypt is part of e& CX Solutions, a customer experience specialist focused on creating impactful digital interactions and long-term customer relationships. The company combines clear purpose, strategic thinking, and dedicated teams to help organizations bring their customer experience vision to life. Using a disciplined methodology, e& CX Solutions delivers precise, measurable outcomes that support business growth. Joining e& CX Solutions Egypt means contributing to meaningful customer journeys and helping partners achieve exceptional results through exceptional experiences. Role Description This is a full-time, on-site role based in Qesm El Maadi, serving an inbound UAE account. The role involves handling incoming customer calls and inquiries from UAE-based clients, providing accurate information, and resolving issues in a timely and professional manner. The team member will use fluent English to support customers, clarify service-related questions, and record interactions in the system according to company procedures. Daily responsibilities also include following established workflows, meeting performance and quality targets, collaborating with colleagues and supervisors, and adhering to all company policies and service standards. Qualifications Strong verbal and written communication skills in English, with clear, professional phone etiquette. Customer service skills, including active listening, problem-solving, and the ability to remain calm under pressure. Basic computer literacy and the ability to learn and use CRM or call center software efficiently. Ability to follow structured processes, work with performance targets, and adapt to feedback and coaching. Previous experience in call centers, customer support, or service-oriented roles is an advantage. High level of reliability, punctuality, and commitment to working on-site in Qesm El Maadi. Capacity to work rotating shifts, weekends, or holidays if required by business needs. High school diploma or equivalent; further education is an asset.
Egypt - Cairo
<p><h4>Job description</h4>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Carries responsibility for achieving the region’s sales objectives in terms of sales volume, value and gross profit margin.</li>
<li>Set and direct the general company’s commercial strategies covering business development in sales and market share for Aman.</li>
<li>Responsible for seeking sales opportunities and forecast to ensure profit growth and the expansion of Aman.</li>
<li>Carries responsibility for organizing and planning the assigned area's sales targets, point of sale (number of branches), coverage and routing and ensuring resources are efficiently and effectively utilized.</li>
<li>Carries responsibility for building and maintaining long term relationships with key customers in the market.</li>
<li>Obtains market intelligence information and maintains knowledge of competitors’ activities.</li>
<li>Ensures that accurate and updated customer records are maintained.</li>
<li>Monitors customer payments, ensuring that all accounts are settled in accordance to the agreed terms and conditions, on a regular basis.</li>
<li>Ensures that reporting systems are fully implemented by the sales force and reports are provided to the management on time.</li>
<li>Reviews and analyzes sales reports (based on handheld devices) to develop or improve potential areas.</li>
<li>Prepares proposals and demand forecasts (on a quarterly basis) to the Senior Commercial Director on the development and/or corrective actions based on sales reports on potential areas.</li>
</ul>
<h4>Skills description</h4>
<p><strong>What will you need?</strong></p>
<ul>
<li><strong>Educational background:</strong> University graduate from any discipline.</li>
<li><strong>Experience:</strong> Minimum of 8 years in sales.</li>
<li><strong>Technical proficiency:</strong></li>
<ul>
<li>Result orientation</li>
<li>Operational awareness</li>
<li>Building networks</li>
<li>Coaching & mentoring</li>
<li>Customer centricity</li>
</ul>
<li><strong>Functional level:</strong></li>
<ul>
<li>Excellent knowledge of the different selling techniques</li>
<li>Very good knowledge of all the products' features</li>
<li>Very good knowledge about competitors in the market</li>
</ul>
<li><strong>Business level:</strong></li>
<ul>
<li>Understanding how achieving the sales target affects distribution chain’s business and its profitability</li>
<li>High level understanding of top management's goals (to be able to effectively communicate them to sales supervisors)</li>
</ul>
</ul></p><p></p>
Egypt - Cairo
Company Description Naguib Selim is a long-established provider of premium home textiles and décor, trusted for over 30 years for its quality craftsmanship and refined designs. The company offers a wide range of products, including luxurious curtains, upholstery, cushions, and decorative accents that combine classic elegance with contemporary style. Collections are carefully curated to deliver both comfort and aesthetic appeal, supporting projects from single room refreshes to full home transformations. With a strong focus on durability, beauty, and customer satisfaction, Naguib Selim continues to serve generations of clients across Egypt. The company is based in Egypt and brings inspiration and high-quality décor solutions to homes nationwide.<br>Job Summary:The Senior Learning & Development Specialist is responsible for designing, implementing, and evaluating learning and development initiatives that enhance employee capability and support business objectives. The role focuses on identifying training needs, developing learning solutions, driving leadership and functional development programs, and fostering a culture of continuous learning across both retail operations and head office functions.<br>Key Responsibilities:Learning Strategy & Training Needs Conduct Training Needs Analysis (TNA) in collaboration with business leaders and HR Business Partners. Develop annual learning and development plans aligned with organizational objectives. Design learning roadmaps for retail, operations, and corporate functions. Support succession planning and talent development initiatives through targeted learning interventions. Training Design & Delivery:Design, develop, and facilitate engaging instructor-led, virtual, and blended learning programs. Develop learning materials, facilitator guides, participant manuals, and e-learning content. Deliver training programs covering leadership, customer service, sales excellence, product knowledge, onboarding, compliance, and soft skills. Facilitate workshops, induction programs, and management development initiatives. Retail Learning & Development Design and implement learning programs for store employees, supervisors, and store management. Develop sales capability, customer experience, and service excellence training. Partner with retail operations to improve employee productivity, customer satisfaction, and operational excellence. Conduct regular store visits to assess learning effectiveness and identify development opportunities. Support new store openings by coordinating onboarding and operational training programs. Performance & Learning Effectiveness Measure training effectiveness using KPIs, participant feedback, assessments, and business outcomes. Analyze learning data and prepare reports highlighting training impact and recommendations. Continuously improve learning programs based on evaluation results and business feedback. Stakeholder Management Collaborate with department heads, HR, and business leaders to identify capability gaps. Manage relationships with external training providers and learning partners. Coordinate training logistics, schedules, budgets, and learning calendars. Learning Systems & Administration Maintain learning records and training documentation. Support Learning Management System (LMS) administration and reporting. Ensure compliance with mandatory learning requirements and organizational policies. Qualifications Required Experience5–8 years of experience in Learning & Development. Retail industry experience is mandatory. Proven experience designing and delivering training programs for frontline retail teams, store management, and corporate functions. Strong understanding of retail operations, customer service, and sales capability development. Skills & Competencies Strong instructional design and facilitation skills. Excellent presentation and communication skills. Experience conducting Training Needs Analysis (TNA). Knowledge of adult learning principles and blended learning methodologies. Experience in leadership development, sales training, customer service, and retail operations. Strong stakeholder management and influencing skills. Ability to analyze learning data and measure training effectiveness. Proficiency in Microsoft Office and Learning Management Systems (LMS). Strong project management, planning, and organizational skills. Ability to manage multiple projects and meet deadlines. Willingness to travel to retail stores and regional locations as required.
Elswedy
Egypt
<ul data-start="927" data-end="1515"><li data-section-id="1dmgchn" data-start="927" data-end="1037">Assist in managing the construction execution of OHTL projects from mobilization through project completion.</li><li data-section-id="1g560j7" data-start="1038" data-end="1181">Coordinate all site construction activities, including foundation works, tower erection, conductor stringing, testing, and project close-out.</li><li data-section-id="15ixkgw" data-start="1182" data-end="1320">Ensure construction activities are carried out according to approved drawings, specifications, method statements, and project schedules.</li><li data-section-id="o3ploy" data-start="1321" data-end="1416">Monitor construction progress and support the implementation of recovery plans when required.</li><li data-section-id="3jeg78" data-start="1417" data-end="1515">Assist in achieving project milestones while maintaining quality, cost, and schedule objectives.</li><li data-section-id="ajuktf" data-start="1543" data-end="1648">Coordinate daily construction activities with site engineers, supervisors, subcontractors, and vendors.</li><li data-section-id="lnd2ni" data-start="1649" data-end="1761">Liaise with Engineering, Procurement, Planning, QA/QC, and HSE departments to ensure smooth project execution.</li><li data-section-id="1hr58hc" data-start="1762" data-end="1847">Support resource planning, including manpower, equipment, materials, and logistics.</li><li data-section-id="1dtd2kx" data-start="1848" data-end="1939">Participate in project coordination meetings with clients, consultants, and stakeholders.</li><li data-section-id="12nbls4" data-start="1940" data-end="2031">Resolve day-to-day site issues and escalate critical matters to the Construction Manager.</li><li data-section-id="pw2atj" data-start="2066" data-end="2208">Supervise foundation construction, tower assembly, tower erection, conductor and OPGW stringing, earthing works, and associated civil works.</li><li data-section-id="o3a82g" data-start="2209" data-end="2302">Ensure construction works comply with approved engineering designs and client requirements.</li><li data-section-id="1tvtua9" data-start="2303" data-end="2355">Verify work completion before inspection requests.</li><li data-section-id="5tvqte" data-start="2356" data-end="2409">Monitor subcontractor productivity and performance.</li><li data-section-id="1ulw2k8" data-start="2410" data-end="2457">Ensure timely completion of punch-list items.</li><li data-section-id="zfoewk" data-start="2503" data-end="2570">Ensure compliance with approved Inspection and Test Plans (ITPs).</li><li data-section-id="9n0dj2" data-start="2571" data-end="2644">Coordinate inspections with QA/QC engineers and client representatives.</li><li data-section-id="1vlre0u" data-start="2645" data-end="2716">Review Non-Conformance Reports (NCRs) and support corrective actions.</li><li data-section-id="1e5c7kg" data-start="2717" data-end="2793">Ensure all construction records and as-built documentation are maintained.</li><li data-section-id="ih49c" data-start="2838" data-end="2880">Promote a strong safety culture on site.</li><li data-section-id="mmz6eg" data-start="2881" data-end="2971">Ensure compliance with company HSE policies, client requirements, and local regulations.</li><li data-section-id="11dv5qd" data-start="2972" data-end="3045">Participate in toolbox talks, safety inspections, and risk assessments.</li><li data-section-id="vwrj4y" data-start="3046" data-end="3124">Ensure safe lifting operations, working at height, and stringing activities.</li><li data-section-id="13c769c" data-start="3125" data-end="3194">Report and investigate incidents and implement preventive measures.</li><li data-section-id="shlez8" data-start="3225" data-end="3284">Monitor daily, weekly, and monthly construction progress.</li><li data-section-id="bm605f" data-start="3285" data-end="3358">Support the preparation of construction schedules and look-ahead plans.</li><li data-section-id="xq5oio" data-start="3359" data-end="3416">Identify project risks and propose mitigation measures.</li><li data-section-id="1r28jl0" data-start="3417" data-end="3479">Submit regular progress reports to the Construction Manager.</li><li data-section-id="h5kjt8" data-start="3480" data-end="3541">Monitor resource utilization and construction productivity.</li></ul>
Confidential
Egypt - Cairo
<p>· Develop, review, and implement credit policies, procedures, and lending guidelines in line with company strategy and FRA regulations.</p><p>· Oversee credit assessment and approval activities across Microfinance and SME credit functions.</p><p>· Review high-risk, exceptional, and large credit cases prior to approval or escalation.</p><p>· Ensure compliance with internal credit frameworks, governance standards, and regulatory requirements.</p><p>· Monitor portfolio quality indicators including PAR, delinquency ratios, approval/decline ratios, and portfolio concentration risks.</p><p>· Analyze credit trends, emerging risks, and portfolio performance to recommend corrective actions and mitigation plans.</p><p>· Monitor and improve Credit Turnaround Time (TAT) across all branches and operational channels.</p><p>· Ensure consistency and quality of credit analysis and underwriting standards.</p><p>· Coordinate with Risk, Operations, Legal, Compliance, Finance, and Business teams to support efficient credit processes.</p><p>· Prepare periodic credit performance dashboards, portfolio analysis reports, and management presentations.</p><p>· Support strategic initiatives related to portfolio growth, risk optimization, and operational efficiency.</p><p>· Lead, coach, and evaluate Credit Supervisors, Senior Analysts, and Credit Teams to ensure high performance and capability development.</p><p>· Support training and development initiatives to enhance technical and behavioral competencies within the credit function.</p><p>· Ensure proper workload distribution, performance monitoring, and succession planning within the department.</p><p>· Participate in audit reviews and ensure proper implementation of audit recommendations and corrective actions.</p><p>· Identify opportunities for process improvement, automation, and operational enhancement within credit operations.</p>
Egypt - Giza
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Support and manage the damaged parcel process across Bosta's network by reviewing reported damage cases, ensuring proper classification and documentation, coordinating with operational stakeholders, and helping drive initiatives that reduce parcel damage and improve handling practices. Job Code : Incremental 2026OPER-150</p><p>Key Responsibilities</p><ul><li>Review damaged parcel cases submitted by hub teams and assess supporting evidence, including photos and incident details.</li><li>Approve or reject damage claims according to established guidelines and policies.</li><li>Classify damaged parcels based on damage type and severity.</li><li>Determine and coordinate the appropriate next steps for damaged parcels, including disposal, return, recovery, or further investigation.</li><li>Act as the main point of contact for damage-related inquiries from Hub Supervisors, Area Managers, Investigations, and other operational stakeholders.</li><li>Train and support hub teams on proper damage reporting procedures, documentation standards, and photo requirements.</li><li>Follow up with hubs to ensure timely and accurate submission of damage cases.</li><li>Maintain accurate records of all damage cases and decisions.damage trends and highlight recurring issues to relevant stakeholders.</li><li>Support root cause investigations and recommend actions to reduce future damage incidents.</li><li>Collaborate with Commercial and Operations teams to identify opportunities to improve packaging, handling, and operational processes.</li><li>Prepare regular reports on damage volumes, classifications, and trends.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>0 2 years of experience in Operations, Logistics, Supply Chain, Quality, or a related field.</li><li>Fresh graduates are encouraged to apply.</li><li>Strong attention to detail and ability to make objective decisions.</li><li>Good analytical and problem-solving skills.</li><li>Strong communication and stakeholder management abilities.</li><li>Proficiency in Excel or Google Sheets.</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p></p></section>