Residential supervisor Jobs

Company Description Aura Communication is a leading consultancy specializing in HR outsourcing, staffing, and payroll outsourcing, founded in 2012 and headquartered in Cairo, Egypt. The company also operates a branch in Miami, Florida, USA, supporting a diverse international client base. With a strong presence across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia, Aura offers comprehensive workforce solutions tailored to different markets. As a trusted one-stop HRO/BPO partner, Aura focuses on efficient, scalable services that help organizations manage their people operations effectively. Team members join a growing, regionally recognized organization with opportunities to work in a multicultural and client-focused environment.<br>Role Description This is a full-time, on-site role based in Cairo, Egypt for C1-level English speakers working rotational overnight shifts. The role involves handling inbound and outbound customer communication in English across phone, email, or chat, ensuring clear, accurate, and professional responses. Daily tasks include understanding and resolving customer inquiries, documenting interactions in internal systems, and following established procedures and service-level standards. Team members will collaborate with supervisors and colleagues to escalate complex issues, share updates, and maintain consistent service quality during night operations. The position requires adherence to shift schedules, reliability during overnight hours, and a commitment to delivering a positive customer experience.<br>Qualifications<br> <br>Strong English communication skills at C1 level (speaking, listening, reading, and writing), with clear pronunciation and professional vocabulary. Customer service and client support abilities, including active listening, problem-solving, and maintaining a calm, service-oriented attitude. Basic computer proficiency, such as using email, CRM or ticketing tools, and updating records accurately. Time management and adaptability to rotational overnight shifts, including reliability, punctuality, and ability to work in a fast-paced environment. Interpersonal skills for working in a diverse team, receiving feedback, and collaborating with supervisors and peers. Previous experience in call centers, BPO, or customer support is an advantage but not mandatory. High school diploma or equivalent required; university degree in any field is a plus. Willingness to adhere to company policies, data privacy standards, and professional conduct guidelines.

Company Description Sabatex Textile is a growing textile manufacturing company committed to delivering reliable, high-quality fabric and textile products to regional and international markets. The company focuses on efficient production processes, consistent product standards, and responsive customer service. Team members work with modern textile machinery and materials in a structured, safety-conscious environment. Sabatex Textile values continuous improvement, practical problem-solving, and collaboration across production and technical teams. The company offers opportunities for technical development and long-term career growth within the textile industry.<br>Role Description The Technician role at Sabatex Textile is a full-time, on-site position based in Cairo. The Technician is responsible for operating, monitoring, and maintaining textile production machinery to ensure smooth and efficient workflow. Daily tasks include performing routine inspections, identifying and troubleshooting equipment issues, adjusting machine settings according to production specifications, and supporting quality checks on fabrics and materials. The role involves working closely with production supervisors and colleagues to meet output targets, minimize downtime, and follow safety and housekeeping standards. The Technician is expected to document basic maintenance activities, report technical issues promptly, and participate in training to stay current with equipment and process updates.<br>Qualifications<br> <br>Technical skills in operating and maintaining industrial or textile machinery, with the ability to perform basic mechanical checks and adjustments. Experience in production or manufacturing environments, preferably in textiles, with familiarity in workflow, quality checks, and process documentation. Strong problem-solving and troubleshooting abilities, including identifying equipment issues and collaborating on practical solutions. Attention to detail and quality, with the ability to follow technical instructions, safety procedures, and production standards accurately. Effective communication and teamwork skills, including the ability to coordinate with supervisors and colleagues in a fast-paced setting. Willingness to work on-site in Cairo in a full-time role, with flexibility for shift work if required. Basic computer literacy for using production systems, recording data, and completing reports. Relevant technical diploma or vocational training in mechanics, textiles, industrial technology, or a related field; prior technician experience is an advantage.

Managing Workflow:managing a team of mechanical and electrical engineers and their below supervisors. Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job. The MEP section head must define goals, communicate objectives, and monitor team performance. Operation and Maintenance:"MEP section head" is to check and follow-up on daily operation features and observe any deviation from normal operation conditions, passing by preventive and corrective maintenance and commitment to site strategy. Assets and technical scope:Medium and low voltage systems, UPS, ATS, MDB's, chillers, A/C, AHU's, plumbing, firefighting, pumps, and generators.responsible for reporting team and individual performance to human resources and senior management. Also, to evaluate each member of his team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies, and more. May also be required to develop and administer performance improvement plans. Evaluating performance and providing feedback:Managers are often tasked with developing or executing employee feedback and recognition programs. This responsibility might include setting employee and team goals and choosing appropriate rewards for achievements. For example, if a salesperson exceeds their monthlyquota, they may be eligible for a bonus. This time should also be used to provide both positive and constructive feedback. Training:When a new engineer joins the team, the MEP Section should help them understand their role and support them during their transition. This might include providing workplace orientation and explaining company policies or job duties. The MEP Section head may manage all onboarding activities or may work with the human resources department to make sure the new hire receives the guidance, benefits, and information they need to further make training sessions after passing the probationary period on system features and site-specific properties. Helping to resolve employee issues and disputes:When employees are unhappy with their workplace experience, they may approach their MEP Manager before speaking with HR. Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

<p><h4>Rolle des medizinischen Direktors - Umzug nach Deutschland</h4> <p>Wir suchen einen außergewöhnlichen Doktor der Veterinärmedizin, der dieses dynamische Team als Direktor/in verstärkt. Wir bieten ein hervorragendes Gehalt von bis zu €153,000 und umfangreiche Möglichkeiten, Ihre klinischen und Führungskompetenzen weiterzuentwickeln.</p> <p>Sind Sie leidenschaftlich in der tierärztlichen Versorgung und bereit, den nächsten Schritt in Ihrer Karriere zu gehen? Schließen Sie sich einer florierenden Praxis an, in der Sie einen echten Einfluss ausüben, ein engagiertes Team leiten und die Zukunft der Veterinärmedizin mitgestalten können. Wir suchen einen dynamischen und erfahrenen Geschäftsführer (m/w/d) für unsere Praxis.</p> <h4>Was Sie tun werden:</h4> <ul> <li><strong>Führung & Strategie:</strong> Überwachung des täglichen Managements der klinischen sowie administrativen/finanziellen Abläufe der Praxis mit vollständiger Unterstützung durch unser zentrales Team. Sie entwickeln und setzen Strategien um, die kontinuierliche Verbesserungen und nachhaltiges Wachstum sowohl klinisch als auch finanziell fördern.</li> <li><strong>Teamentwicklung & Rekrutierung:</strong> Führen, coachen und inspirieren Sie unser engagiertes tierärztliches Team, damit es die Unterstützung und Schulung erhält, die es benötigt, um erfolgreich zu sein. Sie spielen eine Schlüsselrolle bei der Rekrutierung neuer Talente und fördern eine kollaborative Arbeitsumgebung.</li> <li><strong>Externe Beziehungen:</strong> Vertreten Sie die Praxis nach außen, z. B. gegenüber öffentlichen Institutionen, Behörden und der breiten Gemeinschaft.</li> <li><strong>Compliance & Sicherheit:</strong> Stellen Sie sicher, dass die Praxis alle gesetzlichen und regulatorischen Anforderungen erfüllt, einschließlich Arbeitsschutz, Betriebsmedizin und Datenschutzrichtlinien.</li> </ul> <h4>Was wir bieten:</h4> <p>Wir glauben daran, in unsere Mitarbeiter zu investieren. Wir bieten eine unterstützende und lohnende Umgebung, in der Sie sich sowohl beruflich als auch persönlich weiterentwickeln können. Hier ist, was Sie erwarten können, wenn Sie zu uns kommen:</p> <ul> <li><strong>Führungsentwicklung:</strong> Zugang zu Führungstrainings, mit individuellem Coaching, wenn erforderlich. Sie haben die Möglichkeit, Ihre Fähigkeiten auf unserer E-Learning-Plattform weiter auszubauen.</li> <li><strong>Unterstützende Gemeinschaft:</strong> Werden Sie Teil unseres einzigartigen Netzwerks „Von Tierärzten für Tierärzte“, in dem Sie regelmäßig Ideen austauschen, Einblicke teilen und Unterstützung von anderen veterinärmedizinischen Fachleuten erhalten können.</li> <li><strong>Attraktive Vorteile:</strong> Profitieren Sie von einer Vielzahl von Vorteilen, darunter eine betriebliche Altersvorsorge, eine givve Card als Sachbezugskarte sowie geregelte Arbeitszeiten und Urlaubstage, die Ihnen helfen, eine gesunde Work-Life-Balance zu erreichen.</li> <li><strong>Familienfreundlich & unterstützend:</strong> Wir bieten zusätzliche Unterstützung, wenn Sie Hilfe bei der Wohnungssuche oder Kinderbetreuung benötigen, sowie Zugang zu unserem Viva Family Service für ein familienfreundliches Arbeitsumfeld.</li> <li><strong>Reisevorteile:</strong> Profitieren Sie vom Deutschlandticket, das Ihnen kostengünstige und bequeme Transportmöglichkeiten als Teil Ihres Jobpakets bietet.</li> <li><strong>Wachstum & Entwicklung:</strong> Wir engagieren uns für Ihre kontinuierliche Weiterbildung und bieten umfangreiche finanzielle Unterstützung für Ihre berufliche Entwicklung. Bleiben Sie auf dem neuesten Stand und erweitern Sie Ihre Kenntnisse und Fähigkeiten.</li> <li><strong>Innovatives Umfeld:</strong> Wir schätzen frische Ideen und begrüßen neue Initiativen. Sie haben die Freiheit, die Zukunft unserer Praxis mitzugestalten und zu ihrem Wachstum und ihrer Weiterentwicklung beizutragen.</li> </ul> <h4>Nach wem wir suchen:</h4> <p>Wir suchen einen erfahrenen und zukunftsorientierten Tierarzt (m/w/d) mit einer Leidenschaft für Führung und Exzellenz in der Patientenversorgung. Um in dieser Rolle erfolgreich zu sein, benötigen Sie:</p> <ul> <li><strong>Erfahrung:</strong> Mindestens 6 Jahre praktische Erfahrung als Tierarzt (m/w/d) mit einer soliden Grundlage in der klinischen Praxis, insbesondere in der Inneren Medizin und Chirurgie.</li> <li><strong>Führungsfähigkeiten:</strong> Vorerfahrung in einer Führungsposition ist von Vorteil, aber nicht zwingend erforderlich. Am wichtigsten ist Ihre Fähigkeit, ein Team zu führen, zu inspirieren und zu unterstützen.</li> <li><strong>Engagement für Exzellenz:</strong> Eine proaktive Denkweise mit dem Fokus auf hochwertige Versorgung – sowohl für Tiere als auch für das tierärztliche Team.</li> <li><strong>Regulatorisches Wissen:</strong> Vertrautheit mit den wichtigsten Vorschriften der veterinärmedizinischen Praxis, einschließlich Arbeitsschutz, Betriebsmedizin und Datenschutz.</li> </ul> <h4>Wir stellen ein</h4> <p>Wenn Sie ein Tierarzt (m/w/d) mit einer Leidenschaft für Führung und kontinuierliche Verbesserung sind, ist dies die ideale Stelle für Sie! Werden Sie Teil eines dynamischen und zukunftsorientierten Teams, das Ihre Weiterentwicklung unterstützt.</p> <p>Wir freuen uns auf Ihre Bewerbung und darauf, mit Ihnen zu erkunden, wie Sie zu unserem weiteren Erfolg beitragen können.</p> <p><strong>Jetzt bewerben!</strong></p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a biomedical engineer you will be expected to be Performing quality technical calls and services for Imdad's clients and to provide them with the needed technical support through installation, adjustment, maintenance, and repair of the biomedical equipments.</p><p>Job Responsibilities:</p><ul><li>Perform maintenance procedures as per Manufacturers specs &amp; Imdad s SLA.</li><li>Developing and maintaining professional business relationship with customers.</li><li>Proper reporting using various reporting forms related to field calls (FSR, PPM Checklist, Salesforce, and Suppliers reporting) with clear and concise messages and solutions.</li><li>Consult and follow superior s instructions with regards to technical Tasks.</li><li>Develop own technical skills by personal commitment and seeking superior's assistance.</li><li>Maintain safe working environment in the office &amp; at customer s sites.</li><li>Convey and report service contracts opportunities to department's head.</li><li>Promote Imdad s service contracts with adherence to the sales plan.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Biomedical, Electronics or Mechatronic Engineering from an accredited university.</li><li>1-3 years of service experience.</li><li>Minimum scoring of 80% in Imdad s Technical exam.</li><li>Bilingual (Arabic, and English) is a must.</li><li>Proficient in Microsoft Word, Excel, and Outlook.</li></ul><p>Required Skills:</p><ul><li>Strong electronics technical background is a must.</li><li>Excellent adherence to company policies and procedures.</li><li>Effective time management &amp; organization skills.</li><li>Strong written and verbal communication skills.</li><li>Team player with ability to work well under pressure.</li></ul><p></p></section>

RTM analyst Job Description:Monitor queues, agent status, and service levels in real-time. Manage intraday staffing, breaks, and skilling adjustments as needed. Ensure agent schedule adherence and escalate deviations. Communicate performance updates and alerts to supervisors and management. Analyze intraday trends and support recovery actions during outages or call spikes. Prepare and share daily performance and adherence reports.<br> Key Skills and Tools:Strong knowledge of Workforce Management tools (Calabrio, Verint, Genesys, IEX). Proficiency with real-time dashboards and reporting tools. Analytical and problem-solving skills. Excellent communication and multitasking abilities. Knowledge of contact center KPIs and SLA frameworks. English Language proficiency level B2

RTM analyst Job Description:Monitor queues, agent status, and service levels in real-time. Manage intraday staffing, breaks, and skilling adjustments as needed. Ensure agent schedule adherence and escalate deviations. Communicate performance updates and alerts to supervisors and management. Analyze intraday trends and support recovery actions during outages or call spikes. Prepare and share daily performance and adherence reports.<br> Key Skills and Tools:Strong knowledge of Workforce Management tools (Calabrio, Verint, Genesys, IEX). Proficiency with real-time dashboards and reporting tools. Analytical and problem-solving skills. Excellent communication and multitasking abilities. Knowledge of contact center KPIs and SLA frameworks. English Language proficiency level B2

<p>- Manage daily site administrative activities and documentation.<br>- Prepare and maintain attendance and timesheet records for workers and staff.<br>- Monitor workforce deployment and verify workers' presence at assigned locations.<br>- Conduct regular site visits to ensure manpower availability and operational compliance.<br>- Coordinate with site supervisors regarding workforce requirements and attendance issues.<br>- Follow up with subcontractors regarding manpower allocation and performance.<br>- Prepare daily, weekly, and monthly manpower reports.<br>- Maintain employee records and site-related documentation.<br>- Ensure timely submission of attendance, payroll, and manpower reports.<br>- Support project management with administrative and coordination tasks.<br>- Track workforce movements between different project locations.<br>- Handle administrative communication between sites and head off</p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.</li> <li>Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</li> <li>Ensure clean wares are stored in appropriate areas.</li> <li>Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</li> <li>Work with employees working on all shifts in order to distribute duties.</li> <li>Actively take part in all operations and ensure that operations are carried out seamlessly.</li> <li>Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</li> <li>Assist his/her seniors and assume the full responsibility of the department in their absence.</li> <li>Control the entry/exit and break hours of employees.</li> <li>Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary.</li> <li>Handle requests placed by juniors and, when necessary, report them to his/her seniors.</li> <li>Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</li> <li>Take part in the emergency response teams.</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility.</li> <li>Implement responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li> <li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: At least a primary school diploma.</li> <li>Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</li> <li>Foreign language: Not required.</li> <li>Courses and training: Prior attendance in trainings in the related field.</li> <li>Computer literacy: Not required.</li> <li>Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>Job Purpose:&nbsp;</b></p><br><br><p>The Logistics &amp; Warehouses Assistant Technician plays a crucial role in ensuring efficient warehouse operations by supporting the receiving, inspecting, organizing, and storing of goods. This position involves maintaining accurate inventory records, supporting order fulfillment, and utilizing proper handling equipment for loading/unloading materials. The role also includes maintaining a clean, organized workspace, applying the 5S methodology, assisting in spare parts and tools management, and supporting final takeovers and calibration processes to ensure optimal warehouse efficiency.</p><br><br> Profile <br><p><b>Responsibilities/Duties&nbsp;</b></p><br><br><p><b>Receiving and Inspecting Goods:</b></p><br><br><p>•Receive incoming shipments, verify the quantity and quality of products against purchase orders.</p><br><br><p>•Inspect goods for any damage or defects and promptly report discrepancies to supervisors for further action.</p><br><br><p><b>Inventory Management:</b></p><br><br><p>•Organize and store items within the warehouse in accordance with established procedures.</p><br><br><p>•Maintain accurate inventory records and assist in performing regular inventory counts to ensure accuracy and efficiency.</p><br><br><p><b>Order Fulfillment</b></p><br><br><p>•Accurately pick and pack orders for shipment to customers or internal departments, ensuring items are prepared for transport.</p><br><br><p>•Ensure proper labeling of items and verify that orders are correctly packed for delivery.</p><br><br><p><b>Loading and Unloading</b></p><br><br><p>•Safely load and unload goods from delivery trucks or containers using appropriate material handling equipment (forklifts, pallet jacks, hand trucks).</p><br><br><p>•Follow safety protocols and ensure proper handling techniques are used during the loading and unloading process.</p><br><br><p><b>Product Handling</b></p><br><br><p>•Handle products with care to minimize damage and ensure safety during storage and movement.</p><br><br><p>•Follow correct lifting techniques and use equipment as needed to safely move heavy or bulky items.</p><br><br><p><b>Cleaning and Organization</b></p><br><br><p>•Maintain a clean and organized warehouse environment by ensuring aisles are clear, and materials are properly stored.</p><br><br><p>•Assist in improving workflow efficiency and safety by maintaining an orderly workspace.</p><br><br><p><b>Additional Support</b></p><br><br><p>•Assist the technician in applying the 5S methodology in storerooms to maintain a streamlined and organized workspace.</p><br><br><p>•Support the technician in managing spare parts and tools for final takeovers from the customer (NAT).</p><br><br><p>•Help the technician with the physical collection of tools requiring calibration.</p><br><br><p>•Undertake other duties as assigned to support warehouse operations.</p><br><br><p><b>Essential Qualifications, Knowledge &amp; Experience</b></p><br><br><p><b>Qualifications:</b></p><br><br><p>•High school diploma or equivalent.</p><br><br><p>•Forklift certification and competency in operating material handling equipment.</p><br><br><p>•Training in materials handling and health &amp; safety procedures.</p><br><br><p><b>Knowledge:</b></p><br><br><p>•Working knowledge of CMMS (preferably Maximo) for inventory and asset management.</p><br><br><p>•Familiarity with standard warehouse and stockroom operations, best practices, and procedures.</p><br><br><p>•Understanding of inventory management principles and proper record-keeping practices.</p><br><br><p>•Proficiency in Microsoft Office (Excel, Word, Outlook) for inventory tracking and reporting.</p><br><br><p>•Knowledge of 5S methodology and workplace organization principles.</p><br><br><p>•Understanding of safety protocols and proper material handling procedures.</p><br><br><p><b>Experience:</b></p><br><br><p>•0–3 years of experience in warehouse operations, inventory management, or logistics.</p><br><br><p>•Hands-on experience with stock control, order fulfillment, and material handling.</p><br><br><p>•Experience in receiving, inspecting, storing, and distributing goods within a warehouse environment.</p><br><br><p><b>Desired Behaviors &amp; Experiences</b></p><br><br><p>•Strong attention to detail and accuracy, especially in managing inventory.</p><br><br><p>•Excellent communication skills, both written and verbal, for effective coordination within the team.</p><br><br><p>•Strong organizational and time management skills, with the ability to maintain an efficient workflow in a busy environment.</p><br><br><p>•Ability to work both independently and collaboratively as part of a team.</p><br><br><p>•Commitment to maintaining workplace safety and adherence to best practices for material handling.</p><br><br><br> </div>

Key Accountabilities:-Calculate physicians’ fee entitlements. Ensure the accurate calculation and deduction of taxes in accordance with Egyptian tax law. Prepare and send confirmations and account statements to physicians. Prepare accrual and payment journal entries for physicians’ fees. Hold periodic meetings with supervisors to follow up on workflow progress. Prepare periodic and special reports on the unit’s workflow and achievements and submit them to the department head. Appoint a deputy or acting representative during absence when required by work need. Perform any other tasks or responsibilities within the scope of specialization as assigned by the department head. Requirements:-Bachelor’s degree in commerce or equivalent. 1 to 3 years of experience in a similar role.

Department: Project Workforce Management Reports To: WFM Planning Analyst Position Overview The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers. Key Responsibilities• Generates and delivers real-time reports to Operations Management Team• Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.• Provides performance analysis to ensure accurate, timely reporting to support business decisions.• Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.• Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.• Control the Service Levels.• Break management.• Be a true team member in Teleperformance – focused on the success of the company and the well-being of the team.• Interaction with other departments to improve and maximize the project(s) results.• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.• Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.---Required Qualifications Education and specific Training:• Higher Education Degree (preferential).• Fluency in English (minimum B2). Work Experience:• 2+ Years of Experience in project management and implementation.• Proficient in Excel, Word, and Outlook.• Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.· Experience with usage of Telepotie tool is a must<br>Soft Skills & Other Requirements Technical Skills• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);• Experience managing in Customer Experience Management operations; Competencies and specific skills• Achievement oriented.• Analytical ability.• Initiative.• Problem solving.• Team building / Teamwork.

Company Description Intelcia is a global outsourcing provider that has supported clients for over 20 years by combining talent, technology, and optimized processes. The company delivers tailored services across four main solution clusters: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions, helping customers focus on their core business. Intelcia operates onshore, nearshore, and offshore, with more than 35,000 employees working in 85 operational centers across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean. With strong international growth ambitions, Intelcia aims to be among the top 10 global outsourcing players and reach 1.5 billion euros in turnover by 2025. This environment offers team members exposure to diverse markets, international standards, and opportunities for professional development.<br>Role Description The Customer Service Representative role at Intelcia is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, the representative will handle inbound and outbound customer interactions through various channels, respond to inquiries, resolve issues, and ensure accurate information is provided in a timely manner. Daily tasks include documenting customer requests, updating records in the system, and following established procedures to maintain service quality and compliance with company standards. The representative will actively contribute to improving the customer experience by identifying recurring issues, sharing feedback with supervisors, and supporting continuous improvement initiatives. Collaboration with team members and supervisors is essential to achieve performance targets and uphold Intelcia’s commitment to high-quality customer care.<br>Qualifications<br> Ability to deliver professional Customer Service and maintain high Customer Satisfaction levels. Experience in Customer Support and managing overall Customer Experience across multiple channels. Previous work as Customer Service Representatives or in similar customer-facing roles is an advantage. Strong communication, active listening, and conflict-resolution skills. Fluency in spoken and written English; additional languages are a plus depending on project needs. Comfort with using CRM tools, call center software, and standard office applications. Ability to work on-site full time in Qesm El Sheikh Zaid and adhere to scheduled shifts. Strong problem-solving skills, attention to detail, and a customer-focused mindset. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is beneficial.

Department: Project Workforce Management Reports To: WFM Planning Analyst Location: One kattameya- qesm el maadi Position Overview The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers. Key Responsibilities• Generates and delivers real-time reports to Operations Management Team• Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.• Provides performance analysis to ensure accurate, timely reporting to support business decisions.• Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.• Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.• Control the Service Levels.• Break management.• Be a true team member in Teleperformance – focused on the success of the company and the well-being of the team.• Interaction with other departments to improve and maximize the project(s) results.• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health & Safety, among others.• Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.<br>Required Qualifications Education and specific Training:• Higher Education Degree (preferential).• Fluency in English (minimum B2). Work Experience:• 1-2 Years of Experience in project management and implementation.• Proficient in Excel, Word, and Outlook.• Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.· Experience with usage of Telepotie tool is a must<br>Soft Skills & Other Requirements Technical Skills• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point);• Experience managing in Customer Experience Management operations; Competencies and specific skills• Achievement oriented.• Analytical ability.• Initiative.• Problem solving.• Team building / Teamwork.

Company Description FETRA INTEGRITY Egypt is a management and human capital consulting company focused on strengthening organizational performance through tailored people strategies. The company provides consulting and project management services in HR and business development, including recruitment, organization design, and skills mapping. Its offerings span job analysis and descriptions, competency modeling, total rewards management, and salary strategies to support performance and retention. FETRA INTEGRITY Egypt also delivers performance management, succession planning, learning and development solutions, and payroll and insurance services. Through customized HR models and career counseling, the company helps organizations achieve optimal efficiency and sustainable growth.<br>Role Description The Factory Director – Textile Industry is a full-time, on-site role based in Qesm Helwan, responsible for overseeing the end-to-end operations of a textile manufacturing facility. The role includes leading production planning and execution, ensuring that output meets quality standards, delivery timelines, and cost targets. The Factory Director will manage manufacturing processes, optimize workflows, and implement continuous improvement initiatives in coordination with cross-functional teams. Day-to-day responsibilities involve directing production managers and supervisors, monitoring key performance indicators, and ensuring compliance with safety, environmental, and regulatory requirements. The role also includes developing the factory’s workforce capabilities, aligning operations with business strategy, and reporting performance to senior leadership and project management stakeholders.<br>Qualifications<br> <br>Candidates should possess strong Production Management and Manufacturing skills to oversee end-to-end factory operations and process optimization. Candidates should possess robust Production Planning skills to manage capacity, scheduling, resource allocation, and on-time delivery. Candidates should possess solid Quality Management skills to maintain product standards, reduce defects, and ensure compliance with industry requirements. Candidates should possess proven Team Management skills to lead supervisors and factory staff, drive performance, and develop capabilities. Extensive experience in the textile or apparel manufacturing industry, preferably in a senior plant or factory leadership role. Demonstrated ability to work with KPIs, cost control, and continuous improvement methodologies (e.g., Lean, 5S, or similar). Strong problem-solving, decision-making, and conflict-resolution skills, with the ability to manage complex operational challenges. Effective communication and stakeholder management skills, including reporting to senior management and coordinating with project teams. Bachelor’s degree in Industrial Engineering, Textile Engineering, Production Management, or a related field; advanced qualifications are an advantage. Commitment to workplace safety, ethical practices, and non-discriminatory leadership in a diverse workforce.

Company Description PROFITUT is an international business solutions company focused on trade, consulting, and construction services. The company sources and ships a wide range of mechanical and electrical parts, tools, and consumables with transparent pricing and flexible global logistics. PROFITUT provides general business, management, and engineering consulting using its “TUT Golden Pyramid” methodology to support optimization and efficiency. In construction, the company delivers electromechanical support, including machine installation and relocation, process piping and tanks fabrication, firefighting network installation, and HVAC systems. PROFITUT is committed to quality, reliability, and innovation, aiming to support clients’ long-term success. Role Description The Construction Safety Manager is a full-time, on-site role based in 6 October, responsible for overseeing safety performance across electromechanical construction and installation projects. This role involves developing, implementing, and updating safety policies and procedures in alignment with local regulations, industry standards, and company requirements. The Construction Safety Manager conducts regular site inspections, risk assessments, and safety audits, and leads daily toolbox talks and other safety briefings with site teams. The individual investigates incidents and near misses, prepares detailed reports with corrective and preventive actions, and follows up on the implementation of recommendations. The role also includes coordinating safety training, maintaining safety documentation, collaborating with project managers and supervisors to plan safe work methods, and engaging with contractors and clients to promote a strong safety culture. Qualifications Strong background in Occupational Health and Environment Health and Safety (EHS), with the ability to design and maintain comprehensive site safety programs. Proficiency in Safety Training and Industrial Safety practices, including delivering toolbox talks, formal training sessions, and safety orientations for diverse site teams. Experience in Accident Investigation, including root-cause analysis, incident reporting, and implementation of corrective and preventive actions. Proven experience in construction or industrial environments, preferably in electromechanical projects, machine installation, or large-scale industrial facilities. Knowledge of relevant local and international safety regulations, codes, and standards (e.g., OSHA or equivalent, fire safety, working at height, confined spaces). Strong communication and coaching skills, with the ability to influence behavior and build a culture of safety among supervisors, technicians, and subcontractors. Excellent organizational skills, attention to detail, and the ability to manage multiple projects and priorities on active construction sites. Relevant professional certifications (e.g., NEBOSH, IOSH, OSHA) are a strong advantage. Fluency in English

Client: Translation and Interpretation Services Company Position: Arabic Interpreter (100% Work from Home) Language: Arabic- English- Arabic Location: Work From Home (Based in Malaysia) Foreigners must relocate to Malaysia Job Scope: Consecutive interpretation- Live conversation Doctor & Patient, Banker and client etc... Working Hours: 100% night shift that changes monthly. Entry points can be any hour from 7pm, 8pm, 9pm, 10pm, 11pm, 12am, 1am, 2am, 3am etc. (8 hours online per shift, 40 hours online per week MINIMUM) Monthly basic salary RM5100 Monthly internet allowance RM62.30Monthly housing allowance RM600 (for expatriate only) <br>Qualifications Excellent listening, retention and note taking skills to maintain a high level of accuracy Ability to concentrate, stay detached from the conversation, and always remain neutral and objective Ability to quickly establish personal credibility Ability to follow client's instructions closely Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client B2CEFR English Level bilingual with Arabic language Able to work from home on a permanent basis<br>Responsibilities Provide language interpretation from one language to another for individual with language barrier to understand and communicate to each other Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of English Processes information quickly and concisely, recognizes sensitive cultural differences, and is always professional and courteous The interpreter will use appropriate industry terminology and understand common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.

<p><h4>Position summary</h4> <p>Assist and support management and the leadership team with handling and resolving human resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation, and transfer request logs. Create and maintain new hire and personnel files and enter them into human resources information systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform human resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate human resources data reports as necessary. Answer phone calls and record messages. Create and type office correspondence using computer. Serve as human resources subject matter expert and participate on project teams. Train new hires on human resources processes, programs, policies, information systems, etc.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.</p><p></p>

<p><h4>Company description</h4> <p>The Movenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.</p> <br> <h4>Job description</h4> <p>We are seeking an enthusiastic and skilled bartender to join our dynamic team in 6th of October City, Egypt. In this role, you will be the heart of our bar operations, delivering exceptional beverage experiences while maintaining the highest standards of professionalism and guest service. You will combine technical mixology expertise with genuine hospitality to create memorable moments for every guest who walks through our doors. This position offers the opportunity to showcase your creativity, build lasting guest relationships, and contribute to a collaborative team environment in a fast-paced, rewarding setting.</p> <br> <p><strong>Responsibilities:</strong></p> <ul> <li>Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including craft cocktails, wines, spirits, and specialty drinks, consistently meeting quality and presentation standards</li> <li>Deliver personalized, engaging guest experiences that reflect our commitment to exceptional service and hospitality</li> <li>Maintain comprehensive knowledge of all beverage menu items, promotions, ingredients, and garnishes to confidently answer guest inquiries and recommend drinks tailored to individual preferences</li> <li>Actively upsell beverages, food items, and promotions to enhance guest satisfaction and drive outlet revenue growth</li> <li>Monitor guest consumption responsibly and promote safe, responsible drinking practices</li> <li>Maintain meticulous cleanliness, organization, and sanitation of the bar area, including all equipment, glassware, and work surfaces in compliance with HACCP and safety regulations</li> <li>Process cash and card transactions accurately and efficiently, ensuring proper billing and reconciliation</li> <li>Manage bar inventory by restocking supplies, monitoring stock levels, and promptly reporting shortages to supervisors</li> <li>Collaborate with kitchen and service staff to ensure seamless operations and exceptional guest experiences</li> <li>Contribute to menu innovation by assisting in the development of new cocktails and beverage offerings</li> <li>Support and mentor team members, fostering a collaborative and inclusive work environment</li> <li>Attend training sessions and professional development opportunities to continuously enhance mixology skills and product knowledge</li> <li>Adhere to all local beverage regulations and licensing requirements specific to Egypt</li> </ul> <br> <h4>Qualifications</h4> <p><strong>Experience</strong></p> <ul> <li>Minimum 1–2 years of bartending experience in a hotel, fine dining establishment, or upscale bar environment</li> <li>Demonstrated expertise in cocktail preparation, spirits, wines, and beverage service standards</li> <li>Proven track record of delivering exceptional guest service in a fast-paced environment</li> </ul> <p><strong>Education</strong></p> <ul> <li>High school diploma or equivalent required</li> <li>Completion of a recognized bartending or mixology certification program required</li> </ul> <p><strong>Skills & competencies</strong></p> <ul> <li>Advanced beverage knowledge with the ability to prepare and serve cocktails and drinks to the highest standard of quality and consistency</li> <li>Excellent guest service, interpersonal, and communication skills with a customer-focused mindset</li> <li>Strong multitasking ability and composure when working under pressure in high-volume settings</li> <li>Proficiency in cash handling and point-of-sale (POS) systems</li> <li>Inventory management and stock control capabilities</li> <li>Awareness of allergies, dietary restrictions, and special guest requirements</li> <li>Positive, proactive attitude with a collaborative, team-oriented approach</li> <li>Organizational and time management skills with attention to detail</li> <li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li> </ul> <p><strong>Language & additional requirements</strong></p> <ul> <li>Fluent in English (written and verbal)</li> <li>Arabic language skills are beneficial for this location</li> <li>Knowledge of local beverage regulations and licensing requirements in Egypt</li> <li>Ability to work in a diverse, inclusive environment and embrace our commitment to hospitality excellence</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.</p><p>Managing Security/Loss Prevention Operations Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. Comply with applicable laws and safety regulations. Follow proper key control guidelines in loss prevention and in the property. Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. Follow Duty of Care process for the protection of guests and employees. Follows up on all unusual activities in and around the property that would impair the well being of guests and employees. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Implements action plans to monitor and control risk. Monitors all unusual activities in and around the property that would impair the well being of guests and employees. Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial &amp; follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. Oversees and guides the efforts of the Accident Prevention Committee. Oversees first aid program for guests and employees. Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. Encourages and builds mutual trust, respect, and cooperation among team members. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p><p>Ensuring Exceptional Customer Service Meet quality standards and customer expectations on a daily basis. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. Provides services that are above and beyond for customer satisfaction and retention.</p><p>Additional Responsibilities Analyzes information and evaluating results to choose the best solution and solve problems. Develops liaison with local law enforcement and emergency services. Informs and/or updates the executives and peers on relevant information in a timely manner. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.</p><p></p></section>