Company Description Intelcia is a global outsourcing provider that has supported clients for over 20 years by combining talent, technology, and optimized processes. The company delivers tailored services across four main solution clusters: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions, helping customers focus on their core business. Intelcia operates onshore, nearshore, and offshore, with more than 35,000 employees working in 85 operational centers across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean. With strong international growth ambitions, Intelcia aims to be among the top 10 global outsourcing players and reach 1.5 billion euros in turnover by 2025. This environment offers team members exposure to diverse markets, international standards, and opportunities for professional development.
Role Description The Customer Service Representative role at Intelcia is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, the representative will handle inbound and outbound customer interactions through various channels, respond to inquiries, resolve issues, and ensure accurate information is provided in a timely manner. Daily tasks include documenting customer requests, updating records in the system, and following established procedures to maintain service quality and compliance with company standards. The representative will actively contribute to improving the customer experience by identifying recurring issues, sharing feedback with supervisors, and supporting continuous improvement initiatives. Collaboration with team members and supervisors is essential to achieve performance targets and uphold Intelcia’s commitment to high-quality customer care.
Qualifications
Ability to deliver professional Customer Service and maintain high Customer Satisfaction levels. Experience in Customer Support and managing overall Customer Experience across multiple channels. Previous work as Customer Service Representatives or in similar customer-facing roles is an advantage. Strong communication, active listening, and conflict-resolution skills. Fluency in spoken and written English; additional languages are a plus depending on project needs. Comfort with using CRM tools, call center software, and standard office applications. Ability to work on-site full time in Qesm El Sheikh Zaid and adhere to scheduled shifts. Strong problem-solving skills, attention to detail, and a customer-focused mindset. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is beneficial.