Planning Engineer Jobs in Egypt

Branch Manager | Mansoura<br>Company Overview :Dr. Greiche is one of the leading glass manufacturing companies in Egypt and the region, with a strong presence in architectural, automotive, and processed glass solutions. With decades of industry expertise, advanced manufacturing capabilities, and a customer-centric approach, we continue to expand our operations to better serve the market.<br>Position Details :Job Title: Branch Manager Location: Mansoura, Egypt Employment Type: Full-Time<br>Job Purpose :The Branch Manager is responsible for overseeing branch operations, driving sales performance, leading the team, and ensuring the achievement of business objectives while maintaining company standards for service quality, compliance, and operational efficiency.<br>Key Responsibilities :Manage day-to-day branch operations to ensure efficiency and compliance. Drive and achieve sales targets through effective planning and team leadership. Lead, coach, and develop branch staff to enhance performance and productivity. Ensure excellent customer service and handle escalated issues professionally. Monitor inventory levels and coordinate with supply chain to maintain optimal stock. Implement company policies and operational standards. Prepare regular reports on sales performance, KPIs, and team productivity. Analyze market trends and competitor activities to identify growth opportunities. Ensure accurate cash handling and compliance with financial controls. Maintain a professional, safe, and organized branch environment.<br>Qualifications & Requirements :Bachelor’s degree in Business Administration or a related field. Minimum 2 years of experience in a similar role (Branch Manager or Supervisor level). Strong leadership, communication, and problem-solving skills. Proven ability to achieve sales targets and manage KPIs. Good understanding of branch/retail operations and customer service standards. Strong organizational and reporting skills.<br>How to Apply Please send your CV to: Samah. Elmasry@drgreiche.net

Company Description<br> The SEKEM Group, established in 1977, is a leading organization in Egypt producing, processing, and marketing organic and biodynamic groceries, textiles, and natural pharmaceuticals for regional and international markets. With headquarters in Cairo, Egypt, SEKEM operates as a holding company alongside its NGO branch, driving sustainable business practices and human development. The group is renowned for introducing biodynamic farming to the Arab region and supports over 800 farms across Egypt, Sudan, and Uganda, covering 6,500 acres of ecologically farmed land. SEKEM also leads various cultural, social, and educational initiatives, including schools, a vocational training center, and a medical clinic. With over 2,000 employees, SEKEM is a national market leader for herbal teas and a model of sustainable development.<br> Role Description<br> The Social Media Specialist will be responsible for developing, managing, and analyzing social media campaigns to strengthen the company's online presence and brand awareness. Responsibilities include creating and curating high-quality social media content, planning and scheduling posts, engaging with online communities, and monitoring analytics to optimize performance. The role also involves collaborating with marketing teams to align strategies with overall business goals. This is a full-time, on-site role based in Cairo, Egypt.<br> Qualifications<br> Proficiency in Social Media Marketing and Social Media Content Creation Experience in Digital Marketing and Marketing campaigns Strong communication and collaboration skills Ability to analyze data and optimize social media strategies Knowledge of social media platforms and trends Familiarity with the FMCG sector is a plus Bachelor's degree in Marketing, Communication, or a related field Proficiency in digital tools and platforms commonly used for social media management

Admissions & Enrollment· Handle all nursery inquiries from prospective parents through phone calls, Whats App, social media, and walk-ins. · Explain nursery policies, programs, fees, and procedures clearly to parents. · Manage the child registration and enrollment process. · Maintain accurate records of admissions, waiting lists, and student files. · Follow up with prospective parents regarding admissions and vacancies. · Prepare and organize enrollment documents and contracts.<br>Parent Communication· Serve as the main point of contact between the nursery and parents. · Respond to parent inquiries professionally and promptly. · Support positive parent relationships and maintain high customer service standards. · Coordinate communication regarding settling-in schedules, events, activities, and child updates.<br>Daily Connect & Documentation· Update children’s daily information on the Daily Connect application. · Document daily activities, meals, naps, diaper changes, learning experiences, and important notes. · Take photos of children during activities and upload them to Daily Connect and Google Photos. <br>Administrative Duties· Assist with attendance tracking and daily sign-in/sign-out procedures. · Support fee collection follow-ups and invoice distribution when required. · Coordinate with teachers and management regarding student information and parent concerns. · Assist the Academics & Events Manager in planning and organizing nursery events, celebrations, and activities.<br>Marketing & Social Media Support· Support the nursery’s social media presence by sharing activity highlights and event content with the Marketing Manager. · Assist in creating promotional material including brochures, flyers, etc.<br>Requirements:· Bachelor’s degree in marketing, Communications, Business, or a related field.· Strong written and spoken English is essential.· Excellent communication, interpersonal, and organizational skills.· Confidence in working with parents, staff, and vendors.· Proficiency in Microsoft Office (Word, Excel, Power Point).

Company Description Sakr Immersion Schools is a growing educational institution committed to providing high-quality, student-centered learning experiences. The school emphasizes immersive, engaging instruction that supports learners in developing strong academic and language skills. Sakr Immersion Schools values collaboration, continuous professional development, and innovative teaching practices. The environment is supportive, inclusive, and focused on helping both students and educators thrive.<br>Role Description This is a full-time, on-site English Teacher role based in Alexandria, Egypt. The English Teacher will plan and deliver engaging English lessons aligned with the school’s curriculum and learning objectives. Day-to-day responsibilities include preparing lesson plans, teaching classes, assessing student progress, and providing constructive feedback. The teacher will maintain a positive, inclusive classroom environment, implement a variety of instructional strategies, and support students with different learning needs. Additional duties include participating in staff meetings, communicating regularly with guardians and colleagues, and contributing to school events and extracurricular activities as needed.<br>Qualifications<br> <br>Strong instructional skills in English Teaching and Teaching, with a track record of facilitating effective learning in the classroom. Proficiency in Lesson Planning and curriculum implementation to design structured, engaging, and age-appropriate learning experiences. Background in Education, including knowledge of pedagogical best practices and classroom management strategies. Excellent Communication skills, both spoken and written, to interact effectively with students, guardians, and colleagues. Bachelor’s degree in English, Education, or a related field; teaching certification or relevant teaching credential is preferred. Experience teaching English to school-age learners, ideally in an immersion or international school setting. Ability to work collaboratively, adapt to diverse student needs, and use basic educational technology and digital tools in instruction. Commitment to inclusive, student-centered teaching and ongoing professional development.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Key Accountabilities:-</strong></p><br><ul> <li><span><strong>Day-to-day Operations:</strong></span></li> <li><span>Manages the day-to-day operations of Trade Marketing to ensure that work processes are implemented as designed and comply with established policies, processes, and procedures.</span></li></ul><ul> <li><span><strong>Communications between Sales &amp; Marketing</strong></span></li> <li><span>Coordinates Sales &amp; Marketing meetings and communications by arranging meeting schedules, ways of communication to ensure full alignment between both departments. Ensure Sales Managers' acknowledgment of trade marketing activities by establishing regular Communication with sales managers to get their alignment and support.</span></li></ul><ul> <li><span><strong>Implementing Trade Marketing activities</strong></span></li></ul><p><span>Develop and implement monthly trade activities for priority trade channels to meet brand volume share and profit objectives, in conjunction with marketing, and conduct post-evaluation of activities’ deliverables against set KPI’s.</span></p><br><ul> <li><span><strong>Point of Sale Material development and deployment&nbsp;</strong></span></li></ul><p><span>Manage POSM development and deployment by communicating and following up with Sales managers, Marketing, Purchasing, and logistics departments to ensure POSM is delivered on time and deployed with maximum impact.</span></p><br><ul> <li><span><strong>Market Visits</strong></span></li></ul><p><span>Monitors trade activities by conducting regular market visits to get proof of performance and report back execution standards &amp; conducting random market visits to ensure Savola visibility standards are implemented effectively and efficiently.</span></p><br><ul> <li><span><strong>Brand Competitiveness</strong></span></li></ul><p><span>Ensure consistent competitiveness of brand mix by analyzing the competitor activities of retail and commodity and suggest suitable actions, in order to maintain brand volume, hence, market share.</span></p><br><ul> <li><span><strong>Demand forecast cycle</strong></span></li></ul><p><span>Play a key role in the demand forecast cycle by developing a standardized process, including communication format, submission timing, and revision/ corrective actions to achieve agreed targets.</span></p><br><ul> <li><span><strong>Pricing strategy</strong></span></li></ul><p><span>Develop pricing strategy per Category/Brand/SKU, and per channel, in conjunction with NSMs, Marketing, and Finance, by continuous update to supply cost and competition/market price changes to ensure sustainability of PASTA competitive pricing positioning all the time.</span></p><br><ul> <li><span><strong>Projects</strong></span></li></ul><p><span>Conducts a price analysis project across all trade channels by communicating with Sales Managers to get guidelines and recommendations for the pricing strategy.</span></p><br><p><span>Supervise the implementation of projects to ensure that the project cycle is completed, meeting agreed project parameters (cost budget, timelines, scope, and quality), standards, and objectives.</span></p><br><p><span>Ensure trade marketing activities excellence of execution by tracking, following up, and reporting on activities execution to ensure activities objectives are met on target.</span></p><br><ul> <li><span><strong>In-store advertising materials</strong></span></li></ul><p><span>Manage the development, production, and installation of in-store advertising materials, according to category/ brand strategy, in order to maximize the awareness, standing, and imagery of strategic brands in the priority trade channels within budget and on time.</span></p><br><p><span><strong>Trade Marketing Development / Continuous Improvement</strong></span></p><br><ul> <li><span>Identify market, channel/category/brands, and account weaknesses/opportunities and develop priorities by collating and analyzing data from trade marketing reports, research, retail audits, and customer/account sales in order to provide recommendations and solutions to further enhance trade marketing performance.</span></li> <li><span>Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account ‘international best practice’, improvement of business processes, cost reduction, and productivity improvement.</span></li></ul><p><span><strong>Support distributors growth/targets</strong></span></p><br><ul> <li><span>Drive distributor sales volume growth and achievement of distribution targets by developing an appropriate channel strategy in conjunction with NSMs to achieve volume, revenue, and profitability targets across local channels, category/brands.</span></li></ul><br>Qualifications:<br><p>ᴧ Education: Bachelor’s degree in business administration or Equivalent.<br>ᴧ Experience: 4 to 6 Years of relevant experience in sales operations/ Demand planning in the FMCG field at least 2 years in a managerial or leadership role.<br>ᴧ Language: Good in English (spoken and written).<br>ᴧ Skills:-<br> Proficient in Microsoft Excel, reporting and presentation tools.<br> Excellent analytical and problem-solving abilities<br>Strong knowledge of demand forecasting methods, sales planning processes, and data analysis tools.<br>&nbsp;</p><br> </div>

Job Purpose:<br>This role serves as the process owner of all assurance activities related to the availability, integrity, and confidentiality of customer, business partner, employee, and business information in compliance with the organisation's information security policies. A key element of the role is working with management to determine acceptable levels of risk for the organisation. This position is responsible for establishing and maintaining a corporate-wide information security management program to ensure that information assets are adequately protected. The role will also be responsible for the implementation of different security solutions to ensure compliance with the different applicable security and risk standards in the Kingdom of Saudi Arabia and other geographies that we will operate in.<br>Key Accountabilities:<br>Develop, implement, and monitor a strategic, comprehensive enterprise information securityand IT risk management program Full abreast with the SAMA IT risk framework and ensure all implementation is in full compliance with the framework, regulations, and guidelines Work directly with the business units to facilitate risk assessment and risk management processes Develop and enhance an information security management framework Understand and interact with related disciplines through committees to ensure the consistentapplication of policies and standards across all technology projects, systems, and services Provide leadership to the enterprise&#39;s information security organization Advise the leadership team on the appropriate administration of information security standards,assisting them in developing plans within their business units to manage these risks effectivelyby understanding the fundamental aspects of their business objectives. Partner with business stakeholders across the company to raise awareness of riskmanagement concerns Assist with the overall business technology planning, providing current knowledge and futurevision of technology and systems Manage institution-wide information security governance processes, chair the Information Security Advisory Committee and lead Information Security Liaisons in the establishment of aninformation security program and project priorities. Perform risk assessments that address security threats, changes to systems and/orapplications, process improvement initiatives, supplier assessments (including downstreamoutsourcers) and other requests from the business. Develop and implement a comprehensive cloud strategy, selecting between public, private, or hybrid cloud models Oversee the allocation of compute, storage, and networking resources using Infrastructure as Code (IaC) to ensure consistency and prevent & configuration drift". Monitor cloud usage and spending to identify underutilized resources, right-sizing instances toensure the cloud investment remains cost-effective. Establish real-time monitoring and alerting systems to proactively detect and resolveperformance bottlenecks or system failures. Implement robust security protocols, including Identity and Access Management (IAM), dataencryption, and regular audits to maintain compliance with industry standards Establish annual and long-range security and compliance goals, define security strategies,metrics, reporting mechanisms and program services; and create maturity models and aroadmap for continual program improvements. Mature and operationalise various GRC capability areas such as enterprise security riskmanagement, compliance management, policy management, 3rd party risk management, andmetrics and reporting. Drive remediation activities from identification, remediation plan, and closure. Hold ownersaccountable for delivery of remediation solutions within the agreed upon/reasonable SLA. Manage BCP/DRP and Incident Response procedures, tests, and audits. Interface with internal and external auditors to articulate security controls when appropriate. Assess and communicate all security risks associated with purchases or practices performedby the company. Work with internal stakeholders across the business to identify, assess, report, track, andremediate risks and support the development of risk mitigation strategies. Make risk-based decisions and trade-offs impacting annual investment strategies and projectprioritisation. Maintain a strong understanding of risk management methodologies and frameworks. Understand business processes, regulations, and controls and develop meaningful tests toensure controls are operating effectively. Perform operational deep dives on compliance-related processes and systems. Identify, gather, track, and report key risk indicators. Work with partners to identify the root cause of issues. Identify potential risks and develop protocols that staff must follow to reduce or manage those risks. Implementing and overseeing the organisation’s cybersecurity program Aligning cybersecurity and business objectives Maintain PCI compliance of the organisation. Working closely with the cybersecurity team Monitoring Incident Response Activities Managing business continuity and disaster recovery Managing the governance and setup of Cloud Infrastructure Promoting a culture of strong information security Managing vendor relationships Utilising cybersecurity budgets effectively Providing awareness and training<br>Job Requirements:<br>Professional security management certification is mandatory (CISSP/CCSP/CISM/CISA) Degree in business administration or a technology-related (computer science or Computer Engineering) field required. 7+ years of experience in Information/Cybersecurity or IT Risk Management Strong knowledge of Cloud computing/Elastic computing across virtualised environments Minimum of 7 years of experience in a combination of risk management, information security and IT jobs Knowledge of common information security management frameworks, such as ISO/IEC 27001 and NIST. Excellent written and verbal communication skills and high level of personal integrity Innovative thinking and leadership with an ability to lead and motivate cross- functional, interdisciplinary teams Experience with contract and vendor negotiations and management, including managed services. Specific experience in Agile (scaled) software development or other best-in-class development practices.

Duties & Key Responsibilities1. Strategic Planning & Execution:- Develop product marketing strategies, including product positioning, value propositions, targetcustomer segments, and launch plans, in collaboration with Product Development and Sales- Develop and implement comprehensive annual marketing plans aligned with business objectivesand revenue targets- Define and execute go-to-market strategies for new product launches and existing portfoliopromotion- Conduct market research, competitive analysis, and customer insights to inform marketingstrategies- Monitor market trends, competitor products, pricing, and customer preferences to identifyopportunities for product portfolio development- Identify new market opportunities and segments for business expansion- Establish marketing KPIs, track performance metrics, and deliver regular reports to executivemanagement- Allocate marketing budget strategically across channels to maximize ROI- Lead rebranding initiatives and brand positioning strategies as needed2. Brand Management & Communications:- Oversee all aspects of brand development, management, and protection- Ensure brand consistency across all touchpoints, materials, and communications- Develop compelling brand narratives that differentiate our brands and products in the market- Manage corporate communications, public relations, and media relations- Cultivate relationships with media outlets, journalists, and industry influencers- Handle crisis communications and reputation management- Oversee production of marketing collateral including brochures, presentations, signage, andpromotional materials3. Digital Marketing & Lead Generation:- Lead digital marketing strategy including website, SEO/SEM, social media, email marketing, andonline advertising- Oversee social media presence across all platforms (Linked In, Facebook, Instagram, etc.)- Implement marketing automation and CRM systems to nurture leads and track customer journeys- Optimize conversion funnels and improve lead quality and quantity- Analyze digital analytics and adjust strategies based on performance data- Manage relationships with digital agencies, vendors, and technology platforms- Stay current with digital marketing trends, tools, and best practices4. Team Leadership & Development:- Recruit, lead, mentor, and develop a high-performing marketing team- Set clear objectives, provide regular feedback, and conduct performance evaluations- Foster a collaborative, creative, and results-oriented team culture- Delegate responsibilities effectively and empower team members- Identify training and development needs to build team capabilities- Manage external agencies, consultants, and contractors5. Stakeholder Management & Partnerships:- Collaborate closely with Sales, Product Development, Production, and Operations teams to alignmarketing strategies with business and customer requirements.- Build and maintain strategic relationships with distributors, retailers, key customers, agents, andother relevant channel partners.- Partner with Sales and Customer Service teams to strengthen customer relationships, satisfaction, andretention.- Develop co-marketing programs with corporate clients and partners- Represent the company at industry events, conferences, and networking forums- Coordinate with legal and compliance teams to ensure regulatory adherence in all marketingactivities Key Performance Indicators (KPIs)1. Marketing Contribution to Business Growth- Revenue growth supported by marketing initiatives: % increase in revenue from marketingsupported products, markets, or customers.- New customer acquisition: Number of new customers acquired through marketing-supportedactivities.- Qualified opportunities: Number/value of qualified leads or business opportunities generated.- New market/segment expansion: Number of new markets or customer segments successfullydeveloped.2. Marketing ROI & Budget Efficiency- Marketing ROI: % return on marketing investment.- Campaign performance: % of campaigns achieving predefined objectives/targets.- Cost efficiency: Cost per qualified lead/customer acquired (EGP).- Budget adherence: % variance between actual and approved marketing budget.3. Brand & Market Development- Brand awareness: % increase in target-market brand awareness.- Market presence/penetration: % increase in market share or penetration within targetedmarkets.- Customer/Brand Perception: Brand perception score (%) based on periodic customer/marketresearch.- Strategic partnerships: Number of new strategic marketing/channel partnerships established.4. Marketing Function & Strategic Execution- Annual marketing strategy execution: % of planned initiatives completed.- Marketing team performance: % of team members achieving their agreed KPIs.- Agency/partner management: % of agencies/partners meeting agreed KPIs/SLAs.- Initiative delivery: % of agreed initiatives delivered on time and to required standards.<br>Requirements- Bachelor's degree in Marketing, Business Administration, Communications, or related field(Required)- Master's degree (MBA or Marketing) is highly preferred- Minimum 15 years of progressive marketing experience with at least 5 years in senior leadershiproles- Proven track record of developing and executing successful marketing campaigns that delivermeasurable business results- Demonstrated experience managing marketing budgets- Experience in domestic and international/export market development is highly preferred.- Experience in textiles, home textiles, FMCG, fashion, or other consumer/manufacturing industriesis strongly preferred.- Strong strategic understanding of digital marketing channels, tools, and platforms.- Strong understanding of marketing automation and CRM systems (e.g., Shopify, Zoho, Hub Spot, orsimilar).- Strong understanding of SEO, SEM, PPC, content marketing, and social media strategies- Advanced skills in marketing analytics and data interpretation (Google Analytics, social mediainsights, marketing dashboards)- Proficient in Microsoft Office Suite (Word, Excel, Power Point)- Familiarity with design software (Adobe Creative Suite) is a plus- Knowledge of website CMS platforms (Word Press, etc.)

· Are you a high performing administration professional looking for a new challenge?· Do you have initiative, great problem-solving skills and an eye for detail?· Are you able to excel across a variety of administration functions including protocol and consular support, processing monthly payroll, property maintenance, and organising meetings, diaries and travel? This position is an excellent opportunity for professionals who are in the early stages of their career and are looking to develop their skills and gain valuable experience in a dynamic environment. The New Zealand Embassy in Cairo is seeking a Team Administrator to join our hard-working team. More about the role The Team Administrator is responsible for providing general administration support to the team across a wide range of administrative functions, with a particular emphasis on providing administrative support to the Senior Finance and Property Officer and undertaking protocol administration responsibilities. The position also provides support and backup for payroll processing, property and facilities management activities, contractor and vendor liaison, as well as support for consular enquiries and support as needed. The position may be required to undertake, or provide backup for, a wide range of activities in support of the Embassy's operational objectives. Responsibilities will be allocated to make best use of overall team resources and individual skills. The position formally reports to the Administration Manager, Cairo, who is responsible for overall performance management, accountability, professional development, and employment-related matters. Day-to-day tasking, operational supervision, and routine task reporting are provided through the Senior Finance and Property Officer, who directs and coordinates the position's daily work programme and priorities. Please refer to the position description for more details. Key responsibilities include:Administration· Provide administrative services and support; assist with arranging and organising functions and meetings; assist with booking staff travel and accommodation.· Assist with coordinating guest lists and invitations for official events. · Act as primary Post (electronic) unclassified mailbox administrator – respond to general emails or forward as appropriate. Protocol· Undertake general Protocol administration tasks such as coordination and delivery of correspondence and formal channels of communication, for example TPNs (Third Person Notes), NVs (Notes verbal) etc.· Assisting with the drafting of TPNs and general correspondence, customs clearance paperwork, and formal notifications and follow up with the Egyptian MFA about visas, permits etc.· Provide backup support to the EA/Team Administrator and acts as the designated alternate, undertaking EA/Team Administrator responsibilities during periods of absence or as required. Notarial and Consular· Notarial, Consular and general enquiries to the Embassy email and on the phone.· Work with and provide back-up cover for the Consular Adviser which includes, notarial functions, contingency planning, consular casework. Finance:• Provide back up support to assist with administering Local Staff salaries, including processing the monthly pay when required.· Provide backup support to the Senior Finance and Property Officer and acts as the designated-alternate, undertaking Senior Finance and Property Officer responsibilities during periods of absence or as required.• Assist with the preparation of invoices and end of month financial procedures, including monthly bank reconciliation and reporting.• Assist with queries and follow ups regarding weekly payments to vendors, rents and utilities.<br> Property:• Obtain quotes for maintenance/repairs, furniture, equipment, and office supplies and procure items as directed.• Arrange access to property and supervise provider representatives undertaking maintenance and inspections of property.· Maintain Asset Management (AIMS) database. Ideal candidate profile · Bachelor’s degree in business administration or any related field.· Initiative, great problem-solving skills and an eye for detail.· A professional standard of written and spoken English and Arabic.· Experience in an administration role.· A quick learner who can quickly come up to speed with systems and processes.· Well organised, efficient, including the ability to prioritise tasks effectively and work under pressure.· Strong finance and numeracy skills.· An excellent understanding of (or ability to quickly learn) Egyptian government functions and procedures, and experience handling protocol matters.· Ideally, have experience working in an Embassy or similar environment.· A high level of flexibility and responsibility and the ability to work effectively as a team member. Application details:This is a locally employed position. Salary will be based on skills and experience. You will need to have the right to work in Egypt. <br>To apply please submit your CV and a cover letter in English of no more than two pages, setting out why you are applying for the position and examples of how you meet the ideal candidate profile and role responsibilities.<br>Please email your cover letter, CV and the names and contact details of two referees to enquiries@nzembassy.org.eg with the subject "Job Application: Team Administrator”<br>Please do not click the ‘apply’ button on this advert. The deadline for applications is COB 05 September 2026. Interviews will likely be held last week of September 2026. The commencement date will be October 2026.<br>No telephone enquiries will be answered. Only shortlisted candidates will be contacted.<br>If the successful candidate has worked or lived in New Zealand and are subsequently employed as locally engaged staff in a NZ Government Embassy or High Commission, they may, subject to individual circumstances, have NZ Tax Residency obligations. We advise any applicant, who may be in this situation, to discuss their tax residency status with the NZ Inland Revenue (IRD) and determine any potential personal tax obligations to IRD.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Requisition ID: </b>174846 <br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. <br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><strong>Overview Of The Role:</strong><br>The Financial Controller is responsible for ensuring financial governance, compliance, and integrity across the Real Estate operations of Cairo Festival City. This includes accountability for fixed assets, internal controls, accounting policies, and the entirety of finance operations. The role requires establishing robust control frameworks and governance standards, ensuring compliance with accounting policies, and maintaining the integrity of financial systems. The position supports decision-making by providing high-quality financial insights and leading financial strategies, collaborating with various stakeholders to drive financial and operational success.<br><strong>What You Will Do:</strong><br><strong>Accounting Policies and Judgements</strong><br><ul><li>Own, define, and approve accounting policies and procedures in line with IFRS, Al-Futtaim standards, and real estate business requirements.</li><li>Act as the main reference on complex accounting judgements and interpretations across CFC.</li><li>Lead impact assessments of new and amended accounting standards and ensure consistent implementation across all entities.</li><li>Ensure accounting policies are embedded within systems, processes, and finance operations.</li></ul><br><strong>Internal Control Framework, Systems &amp; Standards</strong><br><ul><li>Own and enforce the Al-Futtaim financial control framework across CFC as Head of Internal Controlling.</li><li>Ensure compliance with control standards across all CFC business units and legal entities.</li><li>Drive continuous improvement of internal controls through process redesign, automation, and system enhancements.</li><li>Govern finance systems and SAP-interfaced platforms to ensure data integrity and control robustness.</li><li>Sponsor and govern legal entity and SAP entity rationalization initiatives.</li></ul><br><strong>Financial Close, Consolidation &amp; Reporting Governance</strong><br><ul><li>Be fully accountable for the integrity, discipline, and timeliness of monthly, quarterly, and annual financial close.</li><li>Establish and enforce balance sheet substantiation standards across all entities.</li><li>Oversee intercompany accounting, reconciliation, settlement, and policy compliance.</li><li>Lead CFC consolidation and ensure accuracy of divisional and system-driven consolidation processes.</li><li>Approve and govern financial master data.</li></ul><br><strong>Financial Control, Governance &amp; Compliance</strong><br><ul><li>Act as senior owner of financial governance, ensuring compliance with policies, DOA, and regulatory requirements.</li><li>Oversee FSSC performance against KPIs and SLAs, ensuring a strong control environment.</li><li>Govern onboarding and offboarding of entities into shared services and finance systems.</li><li>Review, challenge, and ensure closure of internal and external audit findings, including tax-related matters.</li><li>Ensure accuracy, reliability, and completeness of financial records and statutory reporting.</li></ul><br><strong>Financial Reporting &amp; Strategic Analysis</strong><br><ul><li>Own the integrity and quality of management and statutory financial reporting across CFC.</li><li>Provide senior leadership with insightful analysis across key financial cycles (revenue, leasing, working capital, funding, investments).</li><li>Translate financial performance into risks, opportunities, and actionable insights.</li></ul><br><strong>Fixed Assets &amp; Capital Governance</strong><br><ul><li>Own and govern the end-to-end fixed asset lifecycle, including capitalization policies and asset registers.</li><li>Lead the capitalization, asset classification, and impairment considerations.</li><li>Oversee Capex governance to ensure compliance with budgets, policies, and DOA.</li><li>Ensure effective handover of completed projects from Development to Asset Management.</li><li>Ensure all development Capex is raised, tracked, and controlled through PMWeb.</li></ul><br><strong>Business Partnership &amp; Stakeholder Leadership</strong><br><ul><li>Act as the primary finance governance interface for Development, Asset Management, Treasury, Shared Services, Regional and Group Finance, and Auditors.</li><li>Provide advice on funding structures, cash flow controls, and financial risk management.</li><li>Monitor economic, regulatory, and real estate market developments and advise leadership accordingly.</li></ul><br><strong>Required Skills To Be Successful:</strong><br><ul><li>Deep expertise in IFRS and accounting standards.</li><li>Strong leadership and stakeholder management capabilities.</li><li>Proficient in financial reporting and analysis.</li><li>Effective at problem-solving and decision-making in complex environments.</li></ul><br><strong>What Qualifies You For The Role:</strong><br><ul><li>Post-graduate degree in commerce, accounting, or finance.</li><li>Accounting or finance qualification such as CPA, CA, CMA, ACCA, CFA, or CIMA; MBA is preferable.</li><li>Minimum of 10 years of finance and accounting experience, with at least 4 years in the Real Estate sector.</li><li>Proficiency in ERP financial software with preferred expertise in SAP and Yardi.</li></ul><br><strong>About Al-Futtaim Group Real Estate</strong><br>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. <br>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.<br>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.<br> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and customer-focused Fairmont Gold Manager to join our prestigious luxury hotel in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of the Fairmont Gold experience, ensuring exceptional service delivery while maintaining the highest standards of hospitality. You will lead a dedicated team, manage guest relations, and drive operational excellence across all Fairmont Gold services and amenities. This position offers the opportunity to make a meaningful impact on guest satisfaction while fostering a collaborative and supportive work environment.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Manage all aspects of Fairmont Gold operations in accordance with Fairmont hotel standards and service procedures</li> <li>Direct and implement a service and leadership philosophy that guides staff and ensures consistent excellence</li> <li>Anticipate guest needs, respond promptly to inquiries, and maintain positive guest relations at all times</li> <li>Monitor and maintain cleanliness, sanitation, and organization of all Fairmont Gold work areas</li> <li>Maintain comprehensive knowledge of hotel features, services, room types, rates, packages, promotions, and daily occupancy levels</li> <li>Track and forecast daily, weekly, and monthly Fairmont Gold occupancy levels and adjust departmental planning accordingly</li> <li>Review daily business levels, anticipate critical situations, and develop effective solutions to expedite operations</li> <li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules to meet business demands</li> <li>Ensure staff attendance and document any late or absent employees</li> <li>Conduct pre-shift meetings with staff to review pertinent business information and daily priorities</li> <li>Inspect staff grooming and attire; address any deficiencies professionally and supportively</li> <li>Constantly monitor staff performance and provide constructive feedback to rectify any service deficiencies</li> <li>Monitor check-in and check-out processes; assist where necessary to alleviate pressure and process guests expediently</li> <li>Monitor communication logs and ensure guest requests are followed up within 15-20 minutes</li> <li>Screen, interview, and facilitate the hiring of Fairmont Gold team members</li> <li>Conduct comprehensive training programs for new hires and ongoing development for existing staff</li> <li>Provide performance feedback and handle disciplinary matters according to hotel standards</li> <li>Contact newly registered VIP guests within 15 minutes of check-in to establish satisfaction and resolve any concerns</li> <li>Ensure security of guest room access and maintain awareness of undesirable persons on premises</li> <li>Monitor and ensure all cashiering procedures comply with accounting policies, including bank reconciliation, shortages/overages, late charges, and payment processing</li> <li>Work with the Executive Chef to determine Fairmont Gold Lounge menu, food costs, ordering, and presentation</li> <li>Provide direction and guidance to Fairmont Gold Supervisors to maintain service and food quality standards</li> <li>Assist guests with reports of lost or stolen articles following hotel policy</li> <li>Adhere to hotel requirements for guest and colleague accidents, injuries, and emergency situations</li> <li>Coordinate with Housekeeping management to ensure accurate room status and readiness for check-in</li> <li>Review arrival reports, VIP pre-registration, and special requests for accuracy and completeness</li> <li>Review credit check reports and follow up on accounts beyond approved credit limits</li> <li>Coordinate delivery of in-room amenities to ensure timely service</li> <li>Review late checkout requests and communicate approvals to Housekeeping</li> <li>Monitor out-of-order rooms and coordinate with respective departments for resolution</li> <li>Complete nightly rate checks and maintain awareness of discrepant rooms</li> <li>Conduct monthly departmental meetings and attend designated organizational meetings</li> <li>Complete departmental filing and maintain detailed records of attendance and performance conversations</li> <li>Conduct performance reviews in a timely manner</li> <li>Foster a cooperative working climate that maximizes productivity and colleague morale</li> <li>Complete work orders for maintenance repairs and contact Engineering for urgent issues</li> <li>Document pertinent information in department logs and complete all closing duties</li> <li>Perform additional duties as assigned by management</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree, preferably in hospitality management or related field</li> <li>Minimum two years of leadership experience in concierge or front office operations in a luxury hotel environment</li> <li>Certification in an alcohol awareness program (TABC)</li> <li>Food handling certification</li> <li>Previous training and certification in liquor, wine, food service, and sanitation procedures</li> <li>Fluency in English, both verbal and written</li> <li>Proficiency in basic arithmetic and financial calculations</li> <li>Proven ability to balance guest service, colleague satisfaction, and profitability objectives</li> <li>Demonstrated ability to suggestively sell services and amenities</li> <li>Strong guest relations training background and experience</li> <li>Exceptional leadership and team management skills</li> <li>Advanced problem-solving and conflict resolution abilities</li> <li>Proficiency with hotel property management systems (PMS) and Microsoft Office applications</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational and time management abilities</li> <li>Ability to work flexible shifts, including evenings, weekends, and holidays as required</li> <li>Demonstrated crisis management and decision-making capabilities under pressure</li> <li>Cultural awareness and sensitivity in a diverse, international environment</li> <li>Meticulous attention to detail in documentation and record-keeping</li> <li>Ability to train, mentor, and develop team members effectively</li> <li>Strong analytical skills with the ability to interpret data and trends</li> <li>Resilience and adaptability in a fast-paced hospitality environment</li> </ul></p><p></p>

<p><h4>Company Overview</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <p><strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li></p> <p><strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li></p> <p><strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li></p> <p><strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li></p> <p><strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li></p> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.<br> Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.<br> Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.<br> Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.<br> Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.<br> Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.<br> Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.<br> Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.<br> Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.<br> Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.<br> Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.<br> Excellent command of English, both written and spoken.<br> Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Support the Commercial Property Management function by overseeing the operational, financial, and community performance of the commercial office portfolio. The role is responsible for managing tenant relationships, service charge administration, asset enhancement initiatives, and day-to-day property operations while ensuring compliance with lease obligations, landlord requirements, and statutory regulations. The position plays a key role in maximizing occupancy, enhancing tenant satisfaction and retention, improving operational efficiency, and collaborating with Leasing, Facilities Management, Finance, and Development teams to optimize long-term asset performance and value.</p> <h4>What you will do</h4> <ul> <li>Manage the operational and commercial performance of the office portfolio to maximize occupancy, tenant retention, and long-term asset value.</li> <li>Build and maintain strong relationships with tenants, owners, consultants, contractors, and internal stakeholders to deliver a high-quality tenant experience.</li> <li>Lead tenant engagement initiatives, resolve escalations, and implement community programs that enhance customer satisfaction and retention.</li> <li>Identify, develop, and deliver asset enhancement initiatives that improve operational efficiency, sustainability, tenant experience, and overall asset performance.</li> <li>Oversee service charge budgeting, financial reporting, cost recovery, and cost optimization initiatives in collaboration with Finance and relevant stakeholders.</li> <li>Coordinate with Facilities Management and Operations teams to ensure effective maintenance, service delivery, contractor performance, and business continuity.</li> <li>Oversee tenant fit-out approvals, technical reviews, and project execution, ensuring compliance with landlord standards, lease obligations, and statutory requirements.</li> <li>Monitor property performance, operational KPIs, budgets, and tenant satisfaction metrics, preparing regular reports and recommending continuous improvement initiatives.</li> <li>Lead, coach, and develop the property management team, fostering a culture of accountability, operational excellence, and customer-centric service delivery.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>10+ years of experience in Commercial Property Management, Asset Management, Facilities Management, Real Estate Operations, or Mixed-Use Developments, with at least 3 years in a leadership role.</li> <li>Proven experience managing commercial office portfolios, including tenant relationship management, service charge administration, and operational governance.</li> <li>Strong understanding of commercial building systems, MEP infrastructure, property operations, fit-out coordination, and asset management principles.</li> <li>Demonstrated experience delivering asset enhancement initiatives, operational improvements, and value creation programs that enhance tenant satisfaction and long-term asset performance.</li> <li>Experience managing service charge budgets, financial performance, reporting, and cost optimization initiatives.</li> <li>Strong stakeholder management skills with the ability to collaborate effectively with tenants, owners, consultants, contractors, Leasing, Facilities Management, Finance, and Operations teams.</li> <li>Excellent communication, leadership, organizational, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.</li> <li>Proficiency in Microsoft Office applications and property management or reporting systems, with strong data analysis and reporting capabilities.</li> </ul> <h4>What equips you for the role</h4> <ul> <li>Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related Engineering discipline.</li> <li>Professional certifications in Property Management, Facilities Management, Asset Management, or Project Management are considered an advantage.</li> <li>Strong knowledge of commercial property governance, MEP operations, service charge management, fit-out processes, and asset enhancement strategies.</li> <li>Good understanding of local regulations, health & safety requirements, and statutory compliance for commercial properties.</li> <li>Demonstrated ability to lead high-performing teams, influence stakeholders, and drive operational excellence.</li> <li>Excellent command of English, both written and spoken.</li> <li>High level of professionalism, integrity, ethical conduct, and commitment to maintaining community standards.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About the company</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Provide high-level executive, administrative, and clerical support to the Managing Director, ensuring the efficient operation of the office and effective management of day-to-day activities. The role requires handling confidential information with discretion, interacting with senior stakeholders, and supporting key business initiatives through coordination, communication management, report preparation, and project support.</p> <h4>What you will do</h4> <strong>Executive & technical support</strong><br> <li>Prepare high-quality executive presentations, reports, dashboards, and other business materials as requested by the Managing Director.</li> <li>Support the tracking of key initiatives, action plans, and management updates.</li> <li>Ensure all reports and presentations are accurate, professional, and delivered within agreed timelines.</li> <strong>Calendar & meeting management</strong><br> <li>Manage and maintain the Managing Director’s calendar, appointments, and daily schedule.</li> <li>Coordinate meetings, prepare agendas, and ensure all required materials are available in advance.</li> <li>Attend meetings as required, record minutes, and follow up on action items.</li> <li>Ensure agendas are distributed at least 24 hours before meetings and minutes are circulated within 24 hours after meetings.</li> <strong>Executive administration</strong><br> <li>Serve as the primary point of contact for the Managing Director, liaising with internal and external stakeholders.</li> <li>Draft and prepare correspondence, reports, presentations, meeting materials, and other business documents.</li> <li>Screen and manage calls, inquiries, and requests, ensuring timely and professional responses.</li> <li>Handle confidential and sensitive matters with the highest level of discretion and professionalism.</li> <strong>Travel & expense management</strong><br> <li>Coordinate domestic and international travel arrangements, including flights, accommodation, visas, transportation, and related documentation.</li> <li>Ensure all travel plans align with business needs and company travel policies.</li> <li>Prepare and process travel expense claims and reimbursements accurately and on time.</li> <li>Identify cost-effective travel solutions while maintaining efficiency and convenience.</li> <strong>Office & resource management</strong><br> <li>Oversee the upkeep of the Managing Director’s office and ensure all equipment and facilities are fully operational.</li> <li>Manage office supplies, stationery, and refreshments, maintaining adequate stock levels while controlling costs.</li> <li>Coordinate maintenance requests and office support services as required.</li> <strong>Document management & communication</strong><br> <li>Maintain organized filing systems, records, and document-tracking processes.</li> <li>Coordinate incoming and outgoing correspondence, ensuring timely distribution and follow-up.</li> <li>Prepare routine communications and responses on behalf of the Managing Director when required.</li> <li>Ensure all documentation is accurately maintained, readily accessible, and handled confidentially.</li> <h4>Required skills to be successful</h4> <li>7+ years of experience in executive administration, with at least 5 years supporting senior management as a Personal Assistant, Executive Assistant, or Executive Secretary in a large organization and fast-paced environment.</li> <li>Excellent verbal communication and interpersonal skills, with the ability to interact effectively with senior stakeholders and handle confidential information with discretion.</li> <li>Strong written communication skills, including the ability to prepare reports, presentations, correspondence, meeting minutes, and business documentation to a high professional standard.</li> <li>Excellent organizational and time management skills, with the ability to manage multiple priorities, coordinate schedules, and meet tight deadlines.</li> <li>Strong administrative and coordination skills, with a proactive approach to problem-solving and task management.</li> <li>Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</li> <li>High level of attention to detail and accuracy in managing documentation, communications, and executive schedules.</li> <li>Ability to work independently while maintaining strong collaboration with internal and external stakeholders.</li> <h4>What equips you for the role</h4> <li>Bachelor’s degree is required.</li> <li>Previous experience supporting C-level executives, Managing Directors, or senior leadership teams is highly preferred.</li> <li>Demonstrated ability to work in a confidential environment while exercising sound judgment and professionalism.</li> <li>Strong business acumen and understanding of corporate office operations.</li> <li>Excellent command of English, both written and spoken.</li> <li>Strong communication, stakeholder management, and teamwork capabilities.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>Responsible for developing and implementing customer-centric strategies that enhance satisfaction, engagement, loyalty, and retention across the entire customer lifecycle. The role drives service excellence and community engagement initiatives across CFC’s real estate portfolio, ensuring the consistent delivery of seamless, high-quality experiences across all customer touchpoints. By leveraging customer insights, feedback, and performance data, the role identifies opportunities for continuous improvement, strengthens customer relationships, and fosters a culture of customer centricity that supports CFC’s brand promise, enhances asset value, and drives long-term business success.</p> <h4>What you will do</h4> <strong>Customer lifecycle & journey management</strong><br> <li>Develop and implement customer lifecycle strategies to enhance satisfaction, loyalty, retention, and advocacy across all asset classes.</li> <li>Map, monitor, and continuously improve customer journeys to ensure a seamless experience across all touchpoints.</li> <li>Identify opportunities to strengthen customer engagement and long-term relationship management.</li> <strong>Service operations & excellence</strong><br> <li>Oversee all customer-facing channels, including the call center, digital platforms, and service touchpoints.</li> <li>Ensure compliance with service standards, SLAs, and quality assurance requirements.</li> <li>Drive service excellence initiatives to improve responsiveness, efficiency, and overall customer satisfaction.</li> <strong>Feedback & continuous improvement</strong><br> <li>Design and manage customer feedback mechanisms, including surveys, reviews, focus groups, and direct customer interactions.</li> <li>Analyze customer insights and trends to identify improvement opportunities and address recurring issues.</li> <li>Collaborate with internal stakeholders to implement customer-driven enhancements across the business.</li> <strong>Community engagement & brand affinity</strong><br> <li>Develop and execute community engagement programs, events, and initiatives that strengthen customer relationships and foster a sense of belonging.</li> <li>Support the delivery of internal communications and customer engagement campaigns across communities.</li> <li>Drive initiatives that enhance brand perception, customer loyalty, and community participation.</li> <strong>Team leadership & development</strong><br> <li>Lead, coach, and develop the Customer Experience team to ensure high levels of performance and engagement.</li> <li>Establish clear objectives, monitor performance, and provide ongoing feedback and development opportunities.</li> <li>Foster a customer-centric culture and ensure alignment with organizational values and business objectives.</li> <h4>Required skills to be successful</h4> <p>10+ years of experience in customer experience, customer service, community management, or related fields, with at least 3 years in a leadership role.</p> <p>Proven experience in customer journey design and management, service excellence, call center operations, and customer engagement initiatives.</p> <p>Strong analytical and problem-solving skills, with the ability to leverage customer insights and data to drive continuous improvement.</p> <p>Excellent communication, presentation, and stakeholder management skills, with the ability to influence cross-functional teams and senior leadership.</p> <p>Proven ability to lead customer experience transformation initiatives, manage change, and embed a customer-centric culture across the organization.</p> <p>Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.</p> <p>Experience within the real estate, mixed-use development, hospitality, or community management sectors is highly preferred.</p> <p>Proficiency in customer experience platforms, CRM systems, Microsoft Office applications, and customer analytics tools.</p> <h4>What equips you for the role</h4> <p>Bachelor’s degree in business administration, marketing, communications, or a related field.</p> <p>Professional certifications in customer experience (CX), customer service, CRM, or related disciplines are considered an advantage.</p> <p>Strong understanding of customer lifecycle management, service operations, customer feedback frameworks, and experience measurement methodologies.</p> <p>Demonstrated ability to drive customer satisfaction, loyalty, retention, and brand advocacy initiatives.</p> <p>Excellent command of English, both written and spoken.</p> <p>Strong customer centricity, strategic thinking, influencing, change management, and stakeholder engagement capabilities.</p> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement, and construction of mega-projects to the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large-scale mixed-use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an experienced Backend Technical Lead to guide software development initiatives from early planning through to successful production delivery. This role focuses on designing scalable backend solutions, ensuring alignment with business requirements, and supporting engineering teams through technical leadership and coaching, while maintaining high standards of quality and performance.</p> <h4>What you’ll do</h4> <ul> <li>Lead the technical design of backend applications, ensuring alignment with business and customer needs</li> <li>Guide implementation of business requirements based on approved design documentation</li> <li>Provide clear and structured reporting on delivery progress, risks, and recommendations</li> <li>Coach and support development teams with technical guidance and problem-solving approaches</li> <li>Select appropriate technologies, tools, and architectural patterns for solutions</li> <li>Manage multiple projects and ensure effective prioritisation of workstreams</li> <li>Conduct code reviews, enforce coding standards, and ensure high-quality deliverables</li> <li>Ensure thorough unit testing, documentation, and maintainability of developed solutions</li> <li>Contribute to and own technical estimations across project phases, including RFPs</li> <li>Foster collaboration, ensuring tasks are aligned with team members’ capabilities</li> <li>Drive continuous improvement through innovation and implementation of new ideas</li> <li>Support production systems, ensuring adherence to KPIs and service level requirements</li> </ul> <h4>Who you are</h4> <ul> <li>Strong experience in backend software development with expertise in Java and Spring ecosystem (Spring Boot, Spring Cloud, Spring Security, etc.)</li> <li>Solid understanding of microservices architecture, SOA, and design patterns</li> <li>Proficient in REST APIs, SOAP services, and integration approaches</li> <li>Familiarity with databases including relational, NoSQL (e.g., MongoDB), and caching tools such as Redis</li> <li>Hands-on knowledge of modern development tools including Git, Maven, Gradle, Docker, and Kubernetes</li> <li>Experience with cloud technologies, particularly AWS</li> <li>Strong understanding of testing practices including unit testing, integration testing, and BDD</li> <li>Knowledge of messaging and streaming technologies such as Kafka</li> <li>Able to perform effective troubleshooting and performance tuning</li> <li>Excellent communication skills with the ability to explain technical concepts clearly</li> <li>Demonstrates accountability, adaptability, and a proactive approach to problem-solving</li> <li>Relevant degree in Computer Science, Engineering, or equivalent</li> <li>Approximately 5+ years of relevant professional experience</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead complex, large-scale backend projects across global markets</li> <li>Exposure to modern technologies, cloud-native architectures, and enterprise-level systems</li> <li>Collaborative work environment focused on continuous learning and innovation</li> <li>Opportunity to influence technical strategy and best practices</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced system design and architecture for scalable backend applications</li> <li>Leadership and coaching skills within high-performing technical teams</li> <li>Deep expertise in cloud-native development and microservices ecosystems</li> <li>Enhanced stakeholder communication and technical decision-making capabilities</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<p><h4>Who we are</h4> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking a Technical Delivery Lead to drive the end-to-end delivery of complex, high-impact projects within the UK IT portfolio. This role focuses on shaping, mobilising, and delivering multiple initiatives across cross-functional teams, systems, and external partners, ensuring outcomes are achieved on time, within budget, and to the required quality standards, while aligning with Vodafone’s governance frameworks.</p> <h4>What you’ll do</h4> <ul> <li>Lead the delivery of one or more complex projects within an assigned portfolio, ensuring full lifecycle accountability from business case through to operational handover</li> <li>Build, lead, and support cross-functional project teams, creating clarity of objectives and fostering a collaborative, high-performing environment</li> <li>Define and communicate the programme vision and desired future state, aligning stakeholders to shared outcomes</li> <li>Develop detailed project and programme plans, including resource forecasting, dependencies, and critical path management</li> <li>Prepare cost estimates and manage financial performance, including capitalisation and budget tracking</li> <li>Integrate all workstreams into a unified delivery plan and ensure alignment across technical and business activities</li> <li>Monitor and control project performance, embedding measurable outcomes and success criteria</li> <li>Establish and manage stakeholder communication plans across senior internal and external stakeholders</li> <li>Manage supply and demand of resources across the project lifecycle, including people, financials, and technology</li> <li>Build and maintain strong stakeholder relationships, ensuring alignment and effective collaboration throughout delivery</li> <li>Oversee governance compliance and ensure adherence to Vodafone delivery methodologies</li> <li>Collaborate with system integrators and third-party partners to deliver programme objectives</li> </ul> <h4>Who you are</h4> <ul> <li>Egyptian national residing in Egypt</li> <li>Extensive experience (typically over 5 years) delivering complex, end-to-end projects within ICT or technology environments</li> <li>Strong understanding of software development lifecycle and technical transformation delivery</li> <li>Experience working within telecommunications or network environments</li> <li>Proven ability to manage multiple projects of varying scale and complexity simultaneously</li> <li>Skilled in stakeholder engagement and influencing across all organisational levels</li> <li>Experience managing cross-cultural and matrix teams</li> <li>Strong financial acumen, including budgeting, forecasting, and understanding of profit and loss</li> <li>Recognised project management certification (PRINCE2 Practitioner or PMP)</li> <li>Excellent communication, organisation, and collaboration skills</li> <li>Proficiency in Microsoft Excel, PowerPoint, Visio, and Project</li> <li>Ability to quickly acquire and apply new technical knowledge</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Opportunity to lead complex, high-visibility transformation initiatives within Vodafone UK</li> <li>Exposure to senior stakeholders and international delivery environments</li> <li>Professional growth through ownership of large-scale programmes and cross-functional collaboration</li> <li>A culture focused on innovation, continuous improvement, and learning</li> <li>Career progression within programme and portfolio delivery</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced programme and project leadership techniques</li> <li>Strategic stakeholder management and executive communication</li> <li>Financial planning and budget control within large-scale programmes</li> <li>Governance and delivery excellence in global telecom environments</li> <li>Managing complex transformations across distributed and diverse teams</li> </ul> <h4>VOIS equal opportunity employer commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <p><strong>Alert</strong><br> Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>About IDP</b> <br></span><p><span><span><span>IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.</span></span></span></p><br> <p><span><span><span>Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.</span></span></span></p><br> <p><span><span><span>Learn more at www.careers.idp.com</span></span></span></p><br><br><br><b>Role purpose</b> <br><p><span>The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in UAE By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.</span></p><br><br><br><b>Key accountabilities</b> <br><ul> <li><span>Student Counselling</span></li> <li><span>Delivering Results</span></li> <li><span>Business Development</span></li> <li><span>Customer Service</span></li> <li><span>Client Relationships</span></li> <li><span>Team Work</span></li> <li><span>Communication</span></li> </ul><br><br>Detailed Description <br><ul> <li><span>Counsel prospective students to identify appropriate study options including suitable courses and institutions.</span></li> <li><span>Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.</span></li> <li><span>Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.</span></li> <li><span>Support the student through the admissions, visa and pre departure processes.</span></li> <li><span>Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.</span></li> <li><span>Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.</span></li> <li><span>Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.</span></li> <li><span>Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.</span></li> <li><span>CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.</span></li> <li><span>Identify new business opportunities in consultation with the BUM</span></li> <li><span>Maintain regular contact and activities with key accounts (schools, scholarship bodies)</span></li> <li><span>Act with the highest level of accountability with students, clients and colleagues.</span></li> <li><span>Respond to face to face enquiries and enquiries visa phone and email in a timely manner, with accurate and relevant information.</span></li> <li><span>Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.</span></li> </ul><br><br>Detailed Description <br><ul> <li><span>Build effective relationships with education institution staff to support timely application processing.</span></li> <li><span>Assist students with on-arrival issues or and refer to appropriate agencies where necessary</span></li> <li><span>Build strong relationships with network counsellors to enable ongoing support of students onshore.</span></li> <li><span>Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.</span></li> <li><span>Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.</span></li> <li><span>Act with integrity and professionalism in all interactions with client representatives.</span></li> <li><span>Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.</span></li> <li><span>Provide input on marketing or promotional activities to encourage student numbers.</span></li> <li><span>Promote IDP through activities such institution visits, seminars, exhibitions, student associations etc.</span></li> <li><span>Assist in the identification of opportunities and threats within the local market.</span></li> <li><span>Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.</span></li> <li><span>Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations.</span></li> <li><span>Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.</span></li> <li><span>Use full range of available communication channels including email, phone and CRM communication features such as SMS and tasks.</span></li> <li><span>Effectively present relevant information to students, clients and other key stakeholders as required.</span></li> <li><span>Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.</span></li> </ul><br><br><b>Required experience</b> <br><ul> <li>Educated to bachelor’s degree level or equivalent.</li> <li>Fluent in English</li> <li>Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.</li> <li>Knowledge of education institutions, admission processes, immigration requirements and their international operations.</li> <li>Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).</li> <li>Excellent planning and organising skills with the ability to manage multiple competing priorities.</li> <li>Customer focussed, with a passion for providing outstanding service.</li> <li>Highly effective relationship building and relationship management skills.</li> <li>Effective team worker, supporting colleagues and contributing positively to overall team’s success.</li> <li>Ability to proactively identify, analyse and solve problems effectively.</li> <li>Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.</li> <li>Strong IT skills – Microsoft Office suite, CRM systems.</li> <li>Experience of working with a CRM system.</li> <li>Experience of education counselling.</li> <li>Work and / or study experience in a relevant destination country.</li> </ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Who we are</b> <br></span><p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p><br><br><br><b>About this Role</b> <br>We are seeking an experienced Backend Technical Lead to guide software development initiatives from early planning through to successful production delivery. This role focuses on designing scalable backend solutions, ensuring alignment with business requirements, and supporting engineering teams through technical leadership and coaching, while maintaining high standards of quality and performance.<br><br><br><b>What you’ll do</b> <br><ul> <li>Lead the technical design of backend applications, ensuring alignment with business and customer needs</li> <li>Guide implementation of business requirements based on approved design documentation</li> <li>Provide clear and structured reporting on delivery progress, risks, and recommendations</li> <li>Coach and support development teams with technical guidance and problem-solving approaches</li> <li>Select appropriate technologies, tools, and architectural patterns for solutions</li> <li>Manage multiple projects and ensure effective prioritisation of workstreams</li> <li>Conduct code reviews, enforce coding standards, and ensure high-quality deliverables</li> <li>Ensure thorough unit testing, documentation, and maintainability of developed solutions</li> <li>Contribute to and own technical estimations across project phases, including RFPs</li> <li>Foster collaboration, ensuring tasks are aligned with team members’ capabilities</li> <li>Drive continuous improvement through innovation and implementation of new ideas</li> <li>Support production systems, ensuring adherence to KPIs and service level requirements</li> </ul><br><br><b>Who you are</b> <br><ul> <li>Strong experience in backend software development with expertise in Java and Spring ecosystem (Spring Boot, Spring Cloud, Spring Security, etc.)</li> <li>Solid understanding of microservices architecture, SOA, and design patterns</li> <li>Proficient in REST APIs, SOAP services, and integration approaches</li> <li>Familiarity with databases including relational, NoSQL (e.g., MongoDB), and caching tools such as Redis</li> <li>Hands-on knowledge of modern development tools including Git, Maven, Gradle, Docker, and Kubernetes</li> <li>Experience with cloud technologies, particularly AWS</li> <li>Strong understanding of testing practices including unit testing, integration testing, and BDD</li> <li>Knowledge of messaging and streaming technologies such as Kafka</li> <li>Able to perform effective troubleshooting and performance tuning</li> <li>Excellent communication skills with the ability to explain technical concepts clearly</li> <li>Demonstrates accountability, adaptability, and a proactive approach to problem-solving</li> <li>Relevant degree in Computer Science, Engineering, or equivalent</li> <li>Approximately 5+ years of relevant professional experience</li> </ul><br><br><b>Not a perfect fit?</b> <br><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><br><br><br><b>What's in it for you</b> <br><ul> <li>Opportunity to lead complex, large-scale backend projects across global markets</li> <li>Exposure to modern technologies, cloud-native architectures, and enterprise-level systems</li> <li>Collaborative work environment focused on continuous learning and innovation</li> <li>Opportunity to influence technical strategy and best practices</li> </ul><br><br><b>What skills you will learn</b> <br><ul> <li>Advanced system design and architecture for scalable backend applications</li> <li>Leadership and coaching skills within high-performing technical teams</li> <li>Deep expertise in cloud-native development and microservices ecosystems</li> <li>Enhanced stakeholder communication and technical decision-making capabilities</li> </ul><br><br><b>VOIS Equal Opportunity Employer Commitment</b> <br><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.&nbsp;</p><br><br><br><b>Join Us</b> <br><p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p><br><br><br><b>Alert </b> <br><p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p><br><br><br><b>Follow us on social media and #StayConnected</b> <br><ul> <li>LinkedIn: https://www.linkedin.com/company/vois/</li> <li>Facebook: https://www.facebook.com/voisglobal</li> <li>Instagram: https://www.instagram.com/voisglobal/</li> <li>You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2</li> </ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.</p><br><p>DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.</p><br><p>For more information, please visit: www.didiglobal.com/news</p><br>#LI-Hybrid<p>We are looking for a highly analytical and execution-oriented <strong>Supply Growth Operations Manager</strong> to lead driver supply growth across Egypt. You will own end-to-end initiatives that improve driver acquisition, activation, retention, and productivity while ensuring a healthy marketplace balance.</p><br> <p>This role sits at the intersection of strategy, operations, product, marketing, and data analytics. You'll identify growth opportunities, launch experiments, manage cross-functional projects, and build scalable solutions that drive sustainable marketplace growth.</p><br>Supply Growth Strategy <ul> <li>Develop and execute driver growth strategies to achieve marketplace supply targets.</li> <li>Own key supply metrics including driver acquisition, activation, retention, productivity, and online hours.</li> <li>Monitor marketplace health and recommend actions to balance supply and demand.</li> </ul> Growth Operations <ul> <li>Design and optimize the driver acquisition funnel across online and offline channels.</li> <li>Improve driver onboarding, document verification, and first-trip conversion.</li> <li>Launch lifecycle programs to increase driver engagement and long-term retention.</li> <li>Build scalable incentive programs and continuously optimize ROI.</li> </ul> Data Analysis <ul> <li>Analyze marketplace performance and identify growth opportunities using data.</li> <li>Build business cases and prioritize initiatives based on expected impact.</li> <li>Track KPIs through dashboards and present insights to senior leadership.</li> <li>Conduct A/B testing and measure experiment performance.</li> </ul> Cross-functional Leadership <ul> <li>Partner with Product, Marketing, CRM, Marketplace, Finance, Legal, and Operations teams to deliver growth initiatives.</li> <li>Work closely with local field teams and external partners to execute programs effectively.</li> <li>Translate local market insights into product and operational improvements.</li> </ul> Partnerships <ul> <li>Identify and manage strategic partnerships with fleets, referral partners, financial institutions, OEMs, and other ecosystem players.</li> <li>Negotiate partnership structures that accelerate driver acquisition and engagement.</li> </ul> Operational Excellence <ul> <li>Lead high-impact cross-functional projects from planning through execution.</li> <li>Improve operational processes and automate repetitive workflows where possible.</li> <li>Ensure operational efficiency while maintaining an excellent driver experience.</li> </ul><ul><li>We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. </li><li>We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. </li><li>We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. </li><li>We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. </li><li>We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. </li><li>We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.</li></ul><p><strong>We are committed to building inclusive and diverse teams.</strong></p><br><p>At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.</p><br><p>Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.</p><br><p>We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.</p><br><p><em><strong>I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms</strong></em></p><br> <ul> <li>Bachelor’s degree and above, or related quantitative disciplines; fluency in both English and Arab</li> <li>5 to 8 years of experience in management consulting, Big 4 advisory, or similar analytical roles; automotive or mobility industry exposure is a plus</li> <li>Experience in ride-hailing, mobility, logistics, marketplace, or gig economy businesses.</li> <li>Experience managing growth funnels, CRM, lifecycle marketing, or incentive programs.</li> <li>Strong analytical skills with experience in using statistical tools and software.</li> <li>Experience leading cross-functional projects in fast-paced environments.</li> <li>Excellent verbal and written communication skills.</li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TITLE:&nbsp;</strong> Community Engagement Officer <br> <strong>TEAM/PROGRAMME: </strong>PATWAYS Project <strong>LOCATION: </strong>Upper Egypt Field Office- Minya. <br> <strong>GRADE</strong>: 4 <strong>CONTRACT LENGTH: </strong>Fixed Term contract and the position is subject to donor approval. <br> <p><strong>CHILD SAFEGUARDING:</strong></p><br> <p>Level 3: the post holder will have contact with children and/or young people <i><u>either</u></i> frequently (e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br> <br> <p><strong>ROLE PURPOSE:</strong></p><br> <p>The Community Engagement Officer will be responsible for mobilizing communities, facilitating engagement activities, and supporting advocacy efforts in coordination with local stakeholders.</p><br> <p>This role will play a key role in ensuring effective community participation and ownership of project activities. The role involves working closely with community members, local authorities, and project teams to promote inclusive and sustainable development practices.</p><br> <br> <p><strong>SCOPE OF ROLE:</strong></p><br> <p><strong>Reports to: </strong>Community Engagement &amp; Advocacy Senior Officer</p><br> <p><strong>Staff reporting to this post: </strong>None.</p><br> <p><strong>Budget Responsibilities:</strong> No</p><br> <br> <p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br> <p><strong>Community Engagement and Mobilization</strong></p><br> <ul> <li>Facilitate community engagement and mobilization activities and ensure active participation in project interventions.</li> <li>Support the planning and implementation of community engagement strategies, like youth led initiatives.</li> <li>Coordinate with local stakeholders to promote awareness and ownership of project goals.</li> <li>Assist in organizing community meetings, workshops, and advocacy events.</li> <li>Collect and document feedback from community members to inform project implementation.</li> <li>Collaborate with the advocacy team to support local-level policy engagement.</li> <li>Work closely with both the Adolescent and Youth Development Officer and Gender Equality Officer, to ensure alignment with youth engagement and gender equality strategies and best practices</li> <li>Monitor and report on community engagement activities and outcomes.</li> <li>Ensure that all activities are implemented in line with SCI’s safeguarding and child protection policies.</li> </ul> <p><strong>Capacity Building and Support linked to SRHR and gender equality.</strong></p><br> <ul> <li>Provide ongoing capacity building and mentorship to field teams, community mobilizers, and youth advocates.</li> <li>Collaborate with technical teams to ensure consistent messaging, alignment with national strategies, and the use of evidence-based approaches in community engagement.</li> <li>Ensure that community engagement tools and guidance are adapted for local contexts and responsive to community feedback.</li> </ul> <p><strong>Monitoring, Evaluation, Accountability, and Learning (MEAL):</strong></p><br> <ul> <li>Contribute to the design of monitoring tools and indicators related to community engagement and advocacy efforts.</li> <li>Track and document community engagement outcomes, success stories, and lessons learned to inform adaptive SRHR and gender programming.</li> <li>Prepare high-quality reports and inputs for different reporting, learning products, and advocacy materials.</li> </ul> <p><strong>Other Duties:</strong></p><br> <p>· Ensure that all activities are implemented in line with SCI’s policies on child safeguarding, gender equality, and safe programming.</p><br> <p>· Represent Save the Children in relevant community-based forums and advocacy platforms.</p><br> <p>· Carry out any other tasks assigned by the Project Manager to support the objectives of the PATHWAY project.</p><br> <br> <p><strong>BEHAVIOURS (Values in Practice</strong>)</p><br> <p><strong>Accountability:</strong></p><br> <p>· hold him/herself accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</p><br> <p>· hold the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</p><br> <p><strong>Ambition:</strong></p><br> <p>· Set ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.</p><br> <p>· Widely share their personal vision for Save the Children, engage and motivate others.</p><br> <p>· Think a head, think strategically and on a global scale.</p><br> <p><strong>Collaboration:</strong></p><br> <p>· Build and maintain effective relationships, with their team, colleagues, Members and external partners and supporters</p><br> <p>· Value diversity, see it as a source of competitive strength</p><br> <p>· Be approachable, good listener, easy to talk to.</p><br> <p><strong>Creativity:</strong></p><br> <p>· Develop and encourage new and innovative solutions</p><br> <p>· Be willing to take disciplined risks.</p><br> <p><strong>Integrity:</strong></p><br> <p>· Be honest, encourages openness and transparency; demonstrates highest levels of integrity</p><br> <br> <p><strong>QUALIFICATIONS</strong></p><br> <p>· Bachelor’s degree in social sciences, development studies, or a related field.</p><br> <p>· Minimum of 2-3 years of experience in community mobilization or engagement roles, aimed at encouraging social and behaviour change.</p><br> <p>· Strong communication and interpersonal skills.</p><br> <p>· Experience working with local communities and stakeholders.</p><br> <p>· Knowledge of participatory approaches and community development principles.</p><br> <p>· Ability to work independently and as part of a team.</p><br> <p>· Commitment to child rights and gender equality.</p><br> <br> <p><strong>EXPERIENCE AND SKILLS</strong></p><br> <ul> <li>Significant experience in training, capacity building, and mentoring.</li> <li>Experience working on gender and/or SRHR programs and interventions.</li> <li>Ability to think strategically to solve problems and accomplish goals.</li> <li>Well-developed communication skills across cultures.</li> <li>Strong interpersonal skills and ability to work as a team player and independently.</li> <li>Excellent written and oral communication skills.</li> <li>Ability to work under pressure and deliver results with tight deadlines.</li> </ul> <br> <p><strong>Additional job responsibilities</strong></p><br> <p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br> <br> <p><strong>Equal Opportunities</strong></p><br> <p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br> <br> <p><strong>Child Safeguarding:</strong></p><br> <p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br> <br> <p><strong>Safeguarding our Staff:</strong></p><br> <p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br> <br> <p><strong>Health and Safety</strong></p><br> <p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br> <br> <br> </div>