Pharmacist Assistant Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Title: Ops Risk Manager</p><br><p>Job Purpose :</p><br><p>The Risk and Control Self-Assessment (RCSA) Manager is a critical member of Mashreq Bank’s Operational Risk Management Team.</p><br><p>The purpose of this role is to manage the RCSA Program, including the people, processes, and infrastructure. This individual will focus on enhancing the RCSA Program and Operational Risk Management (ORM) Framework, including overseeing communication and training strategies and execution.</p><br><p>Further, the RCSA Manager is responsible for driving the consistent application of the Operational Risk Management (ORM) Framework and Policy, while comprehending the unique risks across multiple Business Lines and/or Enterprise/Corporate Functions. This includes ensuring risks are identified, measured, monitored, and controlled and root cause and thematic analysis is performed in a holistic and consistent manner.</p><br><p>Job Responsibilities</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Design, deploy, and execute the RCSA which includes both an annual refresh and extemporaneous cycles based on defined trigger events<br>•&nbsp;&nbsp;&nbsp;&nbsp;Identify and design process improvements considering other enterprise initiatives<br>•&nbsp;&nbsp;&nbsp;&nbsp;Engage stakeholders as needed to enable the RCSA lifecycle and strengthen the output through recurring knowledge-sharing that also facilitates discussions around lessons learned and best practices<br>•&nbsp;&nbsp;&nbsp;&nbsp;Implement processes and procedures necessary to support the delivery and oversight of core Operational Risk Management RCSA process<br>•&nbsp;&nbsp;&nbsp;&nbsp;Utilize operational risk metrics and reporting, business and risk acumen, and business line and/or enterprise/corporate function priorities to provide a holistic independent view of risks and effectively challenge Operational Risk-related decisions.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Oversee the Risk and Controls Self-Assessment Methodology and Procedure Documents, including the distribution and communication with the Business Lines, Operational Risk Team Members and other key stakeholders.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in and/or host meetings with business line as well as enterprise/support functions to advise on changes, updates, or recent events related to the RCSA.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Execute a change management strategy for the RCSA that includes communications and training to inform stakeholders and increase adoption as processes and systems mature<br>•&nbsp;&nbsp;&nbsp;&nbsp;Maintain up-to-date knowledge of Enterprise Risk Management and Operational Risk Management guidelines and interpretations<br>•&nbsp;&nbsp;&nbsp;&nbsp;Lead the Quality Assurance Review Process for the RCSA Program.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Monitor identified deficiencies and issue remediation efforts to ensure timely closure of findings<br>•&nbsp;&nbsp;&nbsp;&nbsp;Administer PRISM application / GRC tools as it relates to the RCSA Program<br>•&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain strong working relationships with internal and external partners and key stakeholders<br>•&nbsp;&nbsp;&nbsp;&nbsp;Assist with special projects as assigned</p><br><p>Knowledge, Skills and Experience</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;3+ years' experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with the banking industry regulatory and risk management requirements&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of common risk management framework and methodologies.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated analytical and problem-solving skills.<br>&nbsp;</p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

<p><h4>Job summary</h4> <p>Assists the director of human resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the human resource department, including recruitment, total compensation, employee relations, and training and development. Executes against objectives outlined in the human resources business plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and standard operating procedures.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area. OR</li> <li>2-year degree from an accredited university in human resources, business administration, or related major; 2 years experience in the human resources, management operations, or related professional area.</li> <li>Minimum 2 years of experience in same position</li> </ul> <h4>Core work activities</h4> <h4>Managing the staffing and recruiting process</h4> <ul> <li>Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool.</li> <li>Ensures the open position listing is in a visible location for both internal and external candidates.</li> <li>Works with employment administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations).</li> <li>Networks with local organizations and peers to source candidates for current or future openings (e.g., hotel association).</li> <li>Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand.</li> <li>Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications).</li> <li>Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs.</li> </ul> <h4>Managing legal and compliance practices</h4> <ul> <li>Ensures compliance with key policies (e.g., sexual harassment, non-harassment, non-discrimination, no solicitation).</li> <li>Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.</li> <li>Ensures wages are paid in accordance with standard operating procedures and federal and state laws (e.g., employee pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay).</li> <li>Ensures drug screening and background checks are completed in accordance with brand's standard operating procedures.</li> </ul> <h4>Managing benefits education and administration</h4> <ul> <li>Manages workers compensation claims to ensure appropriate employee care and costs management.</li> <li>Educates employees on benefits package.</li> <li>Educates HR team on the various types of benefits available and eligibility requirements.</li> <li>Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions.</li> <li>Ensures that department has the available resources on hand to administer employee benefits.</li> </ul> <h4>Managing and conducting staff development activities</h4> <ul> <li>Ensures hourly performance appraisal processes are in place.</li> <li>Assists in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions.</li> <li>Coaches managers on progressive discipline process.</li> <li>Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured).</li> </ul> <h4>Managing employee relations and human resources communication</h4> <ul> <li>Utilizes an “open door” policy to address employee problems or concerns in a timely manner.</li> <li>Ensures effective employee communication channels are established and active.</li> <li>Analyzes accident trends and reports these trends to the management team.</li> <li>Monitors work environment for signs of union organization.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<p><h4>Company description</h4> <p>The Novotel 5 stars resort located directly on the Red Sea with a beach area of 646 m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and spa, offers a wonderful experience that can cater perfectly for all tastes.</p> <br> <h4>Job description</h4> <p>Maintain and improve the CHAMP safety and health program, including recurrent training materials.<br> Directly correspond with the Project Manager and Area Safety, Health & Environment Manager on all health and safety concerns.<br> Participate in operations meetings, covering all health and safety topics, recommendations and requests.<br> Investigate all work-related incidents/injuries to identify and verify incident origin and possible work-related hazards, develop and implement controls, and communicate lessons learned.<br> Establish and take necessary action to correct any violation or unsafe work practices statewide.<br> Participate in client safety meetings and programs as requested.<br> Execute safety audits or inspections on a routine unannounced basis.<br> Maintain and inspect all OSHA logs and files for all locations and facilities.<br> Develop, maintain, and enforce building and campus inspections for code or OSHA violations at all program related locations and facilities.<br> Develop, manage, and advise in the proper use of the drug/alcohol testing procedures for all program related locations and facilities.<br> Research, review, and approve all safety training lesson plans and training materials.<br> Coordinate with the Program Training Manager any safety training required by regulations, laws, or policies pertaining to control room and field operations.<br> Inform and update program employees across the state of new or current safety news, trends, and information by email messages, bulletin boards, or lectures and presentations.<br> Maintain a Safety and OSHA Standards Manual with the following policies and procedures for all locations and facilities: Emergency Action Plan, Fire Prevention Plan, Exposure Control Plan, Hazardous Communication Policy, Lockoutu2013Tagout Policy, Accident and Injury Reporting, others as identified.<br> Perform instructor duties for employees on safety and health related topics, coordinating as necessary with the Program Training Manager. Subjects will include OSHA required topics, Red Cross First Aid and CPR, National Safety Council Defensive Driving Course.</p> <br> <h4>Qualifications</h4> <p><strong>Competencies</strong></p> <ul> <li>Strong leadership capability with the ability to influence safety culture, drive accountability, and partner effectively with leaders at all levels of the organization.</li> <li>Deep knowledge of environmental, health, and safety regulations, including OSHA standards, and the ability to apply them in a manufacturing environment.</li> <li>Demonstrated skill in risk assessment, incident investigation, root cause analysis, and corrective action planning.</li> <li>Excellent written and verbal communication skills, including the ability to present recommendations, training, and performance updates to site leadership and senior management.</li> <li>Ability to lead cross-functional initiatives, manage multiple priorities, and work independently in a fast-paced, multi-site environment.</li> <li>Strong analytical and problem-solving skills with the ability to interpret safety data, identify trends, and recommend practical improvements.</li> <li>Commitment to continuous improvement, operational excellence, and building sustainable safety processes and procedures.</li> </ul> <p><strong>Minimum qualifications:</strong><br> Bacheloru2019s degree in Occupational Health and Safety, Safety Engineering, Environmental Health, or a related field.<br> Expert knowledge of federal and state OSHA standards and related environmental, health, and safety regulations.</p> <p><strong>Preferred qualifications:</strong><br> Recognized ASSE qualifications, OSHA 30-hour certification, and EPA, DEP, or other environmental certifications.</p></p><p></p>

<p><h4>Job summary</h4> <p>Position assists casino manager in responsibilities related to daily casino operations. Position supports directing and training employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Assists with enforcing policies and procedures to ensure casino operations in accordance with local gaming regulations.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 3 years experience in casino administration or related professional area. OR</li> <li>2-year degree from an accredited university; 1 year experience in casino administration or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Assisting in managing casino work, projects, and policies</h4> <ul> <li>Supports the scheduling, opening and closing of all table games, slot area and cashier operations.</li> <li>Assists with ensuring the integrity of all gaming activity and equipment in casino.</li> <li>Coordinates with surveillance regarding the overall security of gaming and non gaming areas.</li> <li>Assists with enforcing established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines.</li> <li>Liaisons with lead slot technician on adjustments and repairs of games.</li> <li>Coordinates and implements casino work and projects as assigned.</li> <li>Analyzes information and evaluates results to choose the best solution and solve problems.</li> <li>Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</li> <li>Observes casino employees and provides feedback.</li> </ul> <h4>Maintaining casino goals</h4> <ul> <li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li> <li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li> <li>Submits reports in a timely manner, ensuring delivery deadlines.</li> <li>Ensures profits and losses are documented accurately.</li> <li>Maintains a strong accounting and operational control environment to safeguard assets.</li> <li>Promotes high visibility of casino in local market areas.</li> </ul> <h4>Ensuring exceptional customer service</h4> <ul> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Sets a positive example for guest relations.</li> <li>Promotes positive customer relations.</li> <li>Monitors and handles guest complaints by following the instant pacification procedures.</li> <li>Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service.</li> <li>Provides guidance and professionalism on all disputes that may arise in the casino.</li> </ul> <h4>Additional responsibilities</h4> <ul> <li>Assists in other casino operations when needed.</li> <li>Participates in department wide projects and goals.</li> <li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li> <li>Demonstrates personal integrity.</li> <li>Uses effective listening skills.</li> <li>Demonstrates self confidence, energy and enthusiasm.</li> <li>Manages group or interpersonal conflict effectively.</li> <li>Informs and/or updates the executives and peers on relevant information in a timely manner.</li> <li>Manages time well and possesses strong organizational skills.</li> <li>Presents ideas, expectations and information in a concise well organized way.</li> <li>Uses problem solving methodology for decision making and follow up.</li> <li>Ensures that cleanliness and condition of each area meets designated standards.</li> <li>Records all progressive readings prior to casino opening and after closing.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

Overview<br><br>The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed SLA metrics.<br><br>Responsibilities<br><br>Execute customer order & forecast capture in line with agreed schedules, ensuring data is accurately entered and reflected in SAPSupport forecast review processes by highlighting variances and exceptions for appropriate escalation level Manage order exception management activities, including order validation, acknowledgement & appropriate escalation Manage end-to-end order execution from receipt through shipment and delivery to customer, ensuring timely progression through all process steps Coordinate with internal teams and external partners (e.g. carriers) to support on-time delivery, including freight booking and shipment tracking Maintain accurate freight cost records, including non-standard shipment charges, ensuring correct system updates Prepare and manage all shipping and export documentation, including coordination with regulatory bodies (Embassies, Banks, etc.) and courier dispatches Provide customer communication on order status, delivery updates, and issue resolution, escalating risks or complaints where needed Maintain customer product portfolio data to ensure accuracy and system integrity Support CRM processes, including execution of product discontinuations and system updates Identify process inefficiencies and support continuous improvement initiatives, focusing on standardisation and productivity Support implementation of new tools, processes, and ways of working, particularly enabling digital and portal adoption Ensure full compliance with internal and external requirements (GCS, SOX, AIBI) and adherence to Pepsi Co policies<br><br>Qualifications<br><br>3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable. Previous experience in a fast-paced supply chain environment, with experience of customer facing activities and communication essential. Experience of working with SAP system is critical Excellent communication/interpersonal skills, both verbal and written Analytical, with a proven ability to problem solve and make quick decisions Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities Health & Safety requirements is a requirement of this role. Understanding of international logistics, export documentation, Incoterms and customs requirements desirable. Strong attention to detail, with ability to manage compliance-sensitive documentation and data. Ability to work within defined SOPs while recognising when issues require escalation. Strong customer communication skills, including ability to provide clear and timely written updates. Experience with Excel, reporting trackers, Power BI or performance reporting tools desirable. Ability to manage multiple priorities, deadlines and customer requirements in a fast-paced environment.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Join Us</b> <br></span><p>At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><br><br><br><b>What you’ll do</b> <br><ul> <li><span>Analyze data across digital platforms (web, mobile app, e-shop) to generate meaningful insights that support decision-making.</span></li> <li><span>Develop and maintain reports and dashboards using BI tools and AWS analytics services (e.g., Athena, QuickSight).</span></li> <li><span>Build scalable and well-structured data models using dimensional modeling techniques like star schema.</span></li> <li><span>Maintain our ETL pipelines. </span></li> <li><span>Collaborate with cross-functional teams to define reporting requirements and ensure accurate data collection.</span></li> <li><span>Perform in-depth analysis of digital funnel performance and customer behavior to support marketing and sales strategies.</span></li> <li><span>Ensure new digital initiatives include proper data tagging and tracking for comprehensive analytics coverage.</span></li> <li><span>Contributes to the overall improvement of data quality, structure, and governance.</span></li> </ul> <br><br><b>Who you are</b> <br><ul> <li><span>Experience: 6–8 years in a data analytics or business intelligence role.</span></li> <li><span>Technical Skills:</span><ul> <li><span>Proficient in SQL for querying and manipulating large datasets.</span></li> <li><span>Comfortable with Python &amp; Pyspark for data processing and automation.</span></li> <li><span>Solid understanding of data modeling concepts, including star schema.</span></li> <li><span>Hands-on experience with AWS analytics services such as Athena and QuickSight.</span></li> <li><span>Familiarity with BI tools (e.g., Tableau, Power BI, QuickSight).</span></li> </ul></li> <li><span>Nice to Have:</span><ul> <li><span>Knowledge of tag management systems (e.g., Tealium).</span></li> <li><span>Familiarity with ETL processes and tools.</span></li> <li><span>Awareness of digital analytics best practice.</span></li> </ul></li> </ul><br><br><b>Who we are</b> <br><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><br> <p>Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><br> <p>If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><br> <p>Together we can.</p><br><br><br><br> </div>

Application Deadline: 24 August 2026Department: Food & Beverage Location: Egypt - Cairo<br><br>Description<br><br>To function and perform as an administrator and coordinator for the Food and Beverage office while ensuring the upkeep of communication and carrying responsible for the daily tasks as outlined by the Head of Department.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESSet an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Provide a professional and courteous service at all times and ensure that all employees follow the example. Be knowledgeable of all services and products offered by the hotel. Have a knowledge and understanding of all food and beverage products and services. Support in preparing/consolidating the yearly budget for the department. Support the preparation of the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management. Attend to all relevant staff meetings and hotel trainings. Attend daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department. Attend daily or weekly Food & Beverage meetings. Ensure that minutes are taken at every meeting and circulated for further communication. Schedule and organise internal meetings when and as required during the monthly schedule. Liaise purchasing requirements for the Department with the hotels’ Purchasing Department. Ensure to withhold and not to disclose any employee details or administrative communications, personal information or overheard conversations to others. Assist in updating all departmental operations manuals annually. Prepare presentations and other documents required for the Food & Beverage Head of Department. Prepare and compile monthly, weekly Food & Beverage reports. Work in close relation with all Department Heads. Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments. Coordinate the design of F&B menus, name tags and buffet signage when and as required. Ensure that menus are printed, correctly formatted and spell-checked up to standard. Seek ways to assist the outlet management maximising their revenues and profits. Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Assist in handling of guest complaints. Monitor the Food & Beverage Departments’ annual leaves and regularly update the Food & Beverage Head of Department. Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments. Follow the global food & beverage trends. Assist the Outlet Managers in all actions plans and training programmes when and as required. Respond to any changes within the Food & Beverage department as dictated by the hotel management. Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives. Attend all corporate conference calls.<br><br><br>Job Requirements<br><br>Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively. Excellent organisational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organised manner.<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

Application Deadline: 24 August 2026Department: Food & Beverage Location: Egypt - Cairo<br><br>Description<br><br>To function and perform as an administrator and coordinator for the Food and Beverage office while ensuring the upkeep of communication and carrying responsible for the daily tasks as outlined by the Head of Department.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIESSet an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. Provide a professional and courteous service at all times and ensure that all employees follow the example. Be knowledgeable of all services and products offered by the hotel. Have a knowledge and understanding of all food and beverage products and services. Support in preparing/consolidating the yearly budget for the department. Support the preparation of the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management. Attend to all relevant staff meetings and hotel trainings. Attend daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department. Attend daily or weekly Food & Beverage meetings. Ensure that minutes are taken at every meeting and circulated for further communication. Schedule and organise internal meetings when and as required during the monthly schedule. Liaise purchasing requirements for the Department with the hotels’ Purchasing Department. Ensure to withhold and not to disclose any employee details or administrative communications, personal information or overheard conversations to others. Assist in updating all departmental operations manuals annually. Prepare presentations and other documents required for the Food & Beverage Head of Department. Prepare and compile monthly, weekly Food & Beverage reports. Work in close relation with all Department Heads. Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments. Coordinate the design of F&B menus, name tags and buffet signage when and as required. Ensure that menus are printed, correctly formatted and spell-checked up to standard. Seek ways to assist the outlet management maximising their revenues and profits. Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey). Assist in handling of guest complaints. Monitor the Food & Beverage Departments’ annual leaves and regularly update the Food & Beverage Head of Department. Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments. Follow the global food & beverage trends. Assist the Outlet Managers in all actions plans and training programmes when and as required. Respond to any changes within the Food & Beverage department as dictated by the hotel management. Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives. Attend all corporate conference calls.<br><br><br>Job Requirements<br><br>Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Excellent written and verbal communication skills. Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively. Excellent organisational and time management skills. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organised manner.<br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview This role is responsible for supporting 3PM and warehouse performance monitoring and governance, working in partnership with the 3PM manager and warehouse teams. The role will interact with local site teams to deliver on the day to day needs of the business whilst also supporting longer term initiatives where required. Experience of logistics operation and terminology will be important to success in this role Responsibilities Analyze contractual performance to provide input for contract renewal Review and assess available capacity in warehouse, make recommendations / action as required Support review / provide insight of technical constraints for pallet management Track 3rd party/contractor performance through KPI reports against service levels, Establish improvement actions based on tracked performance against service levels where necessary Warehouse Ops Review and assess available capacity in warehouse, make recommendations / action as required Monitor KPIs against targets and budgets, Establish improvement actions based on tracked performance against service levels where necessary Reverse Logistics PoC: Receive information about refusal order from customer service (order refused after reaching customer premise) (both 3PL and Company Owned) Align on issue resolution with customer service Monitoring the process of short shelf life stocks clearing (monthly process) to reduce destructions. Systems Support new WMS procedures, configurations, system updates and malfunctions with escalation as required Support and Manage user access, authorizations and backups in WMS Qualifications Proficiency in English (spoken and written) Demonstrated stakeholder management experience with both internal and external customers working within logistics operational environment (usually min 1 yrs experience – suitable internships accepted) Demonstrated Working knowledge of Warehouse management systems required including stock planning and inventory management (usually min 1 yrs experience – suitable internships accepted) As part of previous experience, a working Knowledge of MRP required (pref. SAP) Strong Excel &amp; Office package knowledge mandatory Demonstrated coordination of disparate groups to drive problem resolution Good communication and interpersonal skills – given need to interface daily with executional teams; Action-orientated, demonstrating a drive for results and a passion for Live issue resolution. Able to work in a pressurised and changing work environment; Collaboratively and proactively works with multi-functional teams Flexible, organized and able to handle competing priorities</p> </div>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>What you will do:</h4> <ul> <li>Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.</li> <li>Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.</li> <li>Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.</li> <li>Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.</li> <li>Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.</li> <li>Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.</li> <li>Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.</li> <li>Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.</li> <li>Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of as-built drawings and operation & maintenance manuals.</li> </ul> <h4>Required skills to be successful:</h4> <ul> <li>3-5 years’ relevant experience in a shopping centre/mall/real estate especially with some background in civil defense service would be highly advantageous.</li> </ul> <h4>What equips you for the role:</h4> <ul> <li>University graduate in engineering, bilingual (English and Arabic speaking skills desirable).</li> <li>Architect or civil background is a must.</li> <li>Experience in facility management, maintenance planning, and safety protocols.</li> <li>Strong organizational, budgeting, and project management skills.</li> <li>MBA in management or related field is preferred. MBA – PMP – FMP.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join&nbsp;us at Accor,&nbsp;where&nbsp;life pulses&nbsp;with&nbsp;passion!​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p>Hospitality&nbsp;is&nbsp;a&nbsp;work&nbsp;of&nbsp;heart,​<br>Join&nbsp;us and&nbsp;become&nbsp;a&nbsp;Heartist®</p><br><br>Job Description<br><br><p>2.1 Maintains complete knowledge of and comply with all departmental policies/service.<br>2.2 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.<br>2.3 Anticipates guests’ needs, responds promptly and acknowledges all guests, though busy and at any time of the day.<br>2.4 Maintains positive guest relations at all times.<br>2.5 Resolves guest complaints, ensuring guest satisfaction.<br>2.6 Monitors and maintains cleanliness, sanitations and organizations of assigned work areas.<br>2.7 Maintains complete knowledge of:</p><br><p>1) All hotel facilities/services, hours of operation.<br>2) All guest room layouts, bed types, décor, appointments, and locations.<br>3) Room availability for any given day.<br>4) Restricted dates, rates and room types.<br>5) All room rates, packages and promotions.<br>6) Specific arrangements between hotel and travel agencies, corporate reservations center.<br>7) Entertainment/special events scheduled in the hotel.<br>8) Accesses all functions of the computer system.<br>9) Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.<br>2.8 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.<br>2.9 Documents any late or absent employees; maintains accurate and current employee records.<br>2.10 Schedules and assigns employees’ breaks.<br>2.11 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).<br>2.12 Legibly updates information board.</p><br><p>2.13 Ensures that employees are knowledgeable about hotel services, features and amenities.<br>2.14 Prepares and communicates assignments to the employees. Assigns additional tasks as they arise.<br>2.15 Responds to incoming calls.<br>2.16 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.<br>2.17 Monitors and ensures that Reservations employees perform their job functions according to the hotel's standards.<br>2.18 Monitors and ensures that all reservations (including manual) are put into the system.<br>2.19 Monitors reservations requested by fax, telex and mail.<br>2.20 Ensures guest history accounts are kept current.<br>2.21 Ensures advance deposits, refunds of such and confirmation of both are processed.2.26 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.<br>2.27 Ensures that rooming lists are put into the system.<br>2.28 Pre-block group rooms where special requests are made.<br>2.29 Assists Reservations staff whenever necessary in performing all job functions.<br>2.30 Conducts a week formal training program on the required job functions with criterion expected, department orientation with new hires, and ongoing training with existing employees.<br>2.31 Works closely with other departments to effectively accommodate guests' special requests and amenities.<br>2. 32 Communicates designated VIP reservations to the General Manager and department managers.<br>2.33 Works closely with the Front Desk Manager in determining the percentage for overbooking.<br>2.34 Reviews no-show reservations and process charges. Tracks group no- show reservations and distributes to Sales Department.<br>2.35 Compiles reports on no-show for future business forecasting.<br>2.36 Reviews master file activity report daily for accuracy of codes, rates and guest information.<br>2.37 Communicates room availability (particularly status changes on any date) to Reservations employees, Front Desk Manager and Corporate Reservations Center.<br>2.38 Reviews any reservations erroneously taken during restricted dates with individual responsible.<br>2.39 Reviews previous night's occupancy report and track for forecasting future business patterns.<br>2.40 Monitors wait list and determines priority of guests to be contacted for room availability.2.41 Creates Travel Agent Master in computer.<br>2.42 Reviews Travel Agency Commission Report daily for accuracy; resolves any discrepancies.<br>2.43 Monitors system problems, maintains log of such and coordinates corrections with the service company representative.<br>2.44 Prepares work orders for maintenance repairs and distributes them to Engineering.<br>2.45 Maintains supply levels and legibly document needs on a requisition.<br>2.46 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.<br>2.47 Prepares and distributes weekly/monthly/annual forecasts.<br>2.48 Prepares and submits daily/weekly payroll records.<br>2.49 Ensures that all pertinent information is documented in the log book daily.<br>2.50 Conducts performance appraisals of designated staff annually.2.51 Attends designated meetings.<br>2.52 Reviews status of assignments and any follow-up action with on-coming Supervisor.<br>2.53 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.54 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br>2.55 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.<br>2.56 Carry out instructions given by the management team and head office.<br>2.57 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>2.22 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.<br>2.23 Ensures group files are accurate and kept current.<br>2.24 Ensures that group requirements are entered from the sales booking sheet.<br>2.25 Processes change forms received from Sales after checking availability; resolves any discrepancies.</p><br><br>Qualifications<br><br><p> Education High school graduate or equivalent vocational training certificate, some college.<br> Experience: one year’s experience as a Reservations Agent, preferably a style hotel.<br> Foreign Language: Fluency in English both verbal and non-verbal.<br> Courses and Training Ability to input and access information in the property management system/computers.<br> Computer Literacy Compute basic arithmetic.<br> Skills Familiarity with yield management and forecasting. Ability to perform job functions with attention to details, speed and accuracy. Ability to prioritize and organize, be a clear thinker, and calm. Ability to resolve problems using good judgment, follow directions thoroughly, understand guest’s service needs, work cohesively with co-workers as part of a team.</p><br><br>Additional Information<br><br><p>2.1 Assist the Executive Culinary Chef in the full operation of all kitchen units.<br>2.2 Is responsible for the cost, quality, hygiene, taste, presentation of all types of food produced in or purchased by the facility and the customer satisfaction related to these.<br>2.3 Within kitchen hygiene rules chef who is working in the kitchen should have short and well cared hair, it is not allowed that man has a moustache or beard.<br>2.4 Identify the work methods and cooking standards and ensure that these are applied to ensure that food is prepared in a quality manner and that personnel work efficiently.<br>2.5 Work in a coordinated manner with all section chefs and instruct them as needed.<br>2.6 Personally control that the presentation and quality of food prepared for breakfast, lunch and dinner is in accordance with the standards.2.7 Prepare the list of materials to be purchased, place their orders on the system and check the meat, fish and vegetables that are purchased.<br>2.8 Control the daily provision vouchers and accelerate the circulation of slow-moving supplies.<br>2.9 Check the cooling systems of food storages and ensure that food is used according to the first in, first out principle.<br>2.10 Plan food production in accordance with the stages identified by the Executive Culinary Chef.<br>2.11 Control the current status of raw foods and provisions as well as the way that excess food is used, prevent food from spoiling, use excess food in an efficient manner, and control the portions of food.<br>2.12 Is responsible for preparing standard recipes for all foods produced in order to standardise the portions, taste and quality.<br>2.13 Continuously monitor that the personnel working in the department comply with personal hygiene rules.<br>2.14 Ensure that the records needed for the food safety system are kept regularly.<br>2.15 Check all of the storage houses at the beginning of work and ensure that they are orderly, deliver old products to production, and make sure that the remaining food is made use of.<br>2.16 Check the menu and inform and warn personnel of any missing or problematic products so that the same situation does not re-occur.<br>2.17 Monitor the performance of personnel and report personnel that do not work efficiently to the Executive Culinary Chef.<br>2.18 Organise the personnel’s weekly schedule. Control the monthly timecards and submit to the Executive Chef for approval.2.19 Identify the training needs of kitchen personnel and ensure that the necessary trainings are organised and delivered.<br>2.20 Deliver trainings to food production personnel about menu preparation, product recipes and food costs etc. (except for standard trainings such as the Food Safety System and ISO standards).<br>2.21 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br>2.22 To implement necessary warnings and departmental trainings in order to save energy inside the facility.2.23 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.<br>2.24 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.<br>2.25 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>2.26 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br> </div>

About the Role<br>This role has two sides to it: running our day-to-day e-commerce operations, and building out our supplier base. A typical week has you processing orders and resolving customer issues alongside researching manufacturers and negotiating terms. We need someone commercially sharp enough to hold their own with a supplier, and organised enough that nothing slips on the operations side.<br>We're a UK e-scooter and e-bike retailer and repair specialist with a European storefront network. We're a small team, so you'll have real ownership of your area and direct access to the people making decisions — and you'll be trusted to improve the processes you work with, not just follow them. This is a full-time remote position based in Egypt, working UK hours.<br>Operations<br> • Process orders end to end — stock checks, dispatch, tracking, delivery • Chase suppliers on stock, lead times, and order discrepancies • Resolve warranty claims, delivery problems, and returns • Log and track everything in our ticketing system<br>Supplier Development<br> • Research and approach new manufacturers, with a focus on China and wider Asia • Assess suppliers on pricing, MOQ, lead time, warranty, and certification • Negotiate pricing, payment terms, and shipping terms • Onboard new suppliers and act as their day-to-day point of contact • Track supplier performance and flag risks early — lead time slippage, quality issues, price movement<br>Product Listings<br>A smaller part of the role than the other two, but a regular one: • Upload and maintain listings across our e-commerce platforms • Audit listings regularly to catch and fix errors<br>How We Work With AI<br>AI is part of the daily workflow here, not an optional shortcut. In this role you'd use it for supplier emails and translation, manufacturer research, comparing quotes, summarising ticket threads, cleaning product data, and drafting listing content.<br>What we expect:<br> • You already use these tools every working day, by habit • You check the output and catch it when it's wrong — before it reaches a supplier or a customer • You work out new uses yourself rather than waiting to be shown We're not looking for a technical specialist. We are looking for someone with genuine day-to-day fluency.<br>What We're Looking For<br> • Hands-on supplier experience — finding, negotiating with, or managing vendors. This is the qualification that matters most. • Willing to push back on price, MOQ, or lead times, and comfortable holding a position under pressure • 2+ years in e-commerce, online retail, or sourcing/procurement • Daily, practical AI use as described above • Strong written English and good spoken English • Highly organised and able to work independently<br>Nice to Have<br> • Sourcing experience specifically from China or Asia • Working knowledge of shipping, customs, and product certification • Experience with Magento, Shopify, Woo Commerce, Amazon, or Base Linker • Background with bikes, scooters, EVs, or other technical products

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Overview The primary purpose of this role is to lead, coordinate, and optimize the maintenance planning and scheduling function for UK manufacturing sites, ensuring that all maintenance activities are effectively planned, prioritized, and executed to maximize equipment reliability, technical availability, and production continuity. The role holder will be responsible for developing and maintaining a comprehensive maintenance master plan for each site, covering preventive, predictive, and corrective activities. This includes identifying required resources, defining schedules, and balancing workloads across teams to minimize downtime while upholding safety, quality, and compliance standards. In addition, the role will support performance monitoring and continuous improvement initiatives, ensuring that KPIs such as schedule adherence, PM compliance, and maintenance efficiency are tracked, analyzed, and improved over time. The position also plays a key role in system development, process standardization, and digitalization efforts within the maintenance planning function. The role holder will act as a central coordination point between the UK site teams, business unit stakeholders, and the Global Business Services (GBS) hub — ensuring seamless communication, aligned priorities, and consistent service delivery. Furthermore, the position includes mentoring and developing the team of maintenance schedulers, building technical and planning capabilities to support long-term organizational goals. Ultimately, this role contributes to the sustainability and optimization of asset care strategies, driving simplification, efficiency, and continuous improvement across all UK operations. Responsibilities Develop and maintain maintenance masterplans for all UK sites, covering preventive, predictive, and corrective activities to ensure optimal asset performance and minimum unplanned downtime. Monitor key maintenance KPIs such as schedule compliance, PM completion rate, and maintenance backlog to assess team performance and identify improvement opportunities. Prepare and share regular performance reports with UK site stakeholders, highlighting key trends, risks, and improvement actions. Coordinate closely with site maintenance and reliability to ensure maintenance plans are aligned with production priorities and resource availability. Support system improvements and standardization across the planning processes, contributing to automation and digital transformation initiatives. Support the resolution of planning-related issues, ensuring smooth execution of maintenance strategies and alignment with reliability and operations teams Analyze KPI trends and provide performance insights and recommendations to stakeholders to enhance maintenance efficiency and reliability. Lead simplification and continuous improvement projects to enhance efficiency, reduce administrative workload, and improve the quality and accuracy of planning outputs. Ensure all planning activities comply with safety, quality, and technical standards, and that maintenance activities are executed safely and effectively. Act as the key communication bridge between the UK operations and the GBS hub, ensuring consistent ways of working, aligned expectations, and high-quality service delivery. Qualifications ▪ Fluency in English (written and spoken C1) ▪ Bachelors in Engineering (Mechanical or Electrical) ▪ 3-6 years experience working in maintenance department of a FMCG plant (preferably) ▪ Working knowledge of CMMS (SAP preferably) ▪ Ability to handle conflicting priorities and active problem solving skills ▪ Exceptional written and oral communication, adapting approach by situation and audience ▪ Demonstrated experience with MS Excel &amp; Analytics tools</p> </div>

<p><h4>Overview of the role</h4> <p>The retail sales representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A retail sales representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.</p> <h4>What you will do</h4> <p><strong>Operational & Commercial</strong></p> <ul> <li>Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.</li> <li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li> <li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li> <li>Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.</li> <li>Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.</li> <li>Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.</li> <li>Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.</li> <li>Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.</li> <li>Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.</li> <li>Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.</li> <li>Stay updated on changes in product range, report customer feedback on product range issues to the sales manager.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Sales-driven with a strong customer focus.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proficiency in English, with Arabic preferred.</li> <li>Ability to understand customer needs and build strong relationships.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Secondary education.</li> <li>Minimum 3 years of experience in a similar retail sales role.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proven sales-driven mentality and problem-solving skills.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.</p> <p>Ensures integration of departmental goals in game plans.</p> <p>Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.</p> <p>Hires food and beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.</p> <p>Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.</p> <p>Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.</p> <p>Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.</p> <p>Manage all business and functions of the F&B Department.</p> <p>Maximise the department’s profitability through operations.</p> <p>Manage operations to ensure the highest quality delivery of food and beverage products and service.</p> <p>Control and analyse the below points:</p> <ul> <li>Sales and costs</li> <li>Display quality and service standards of F&B products</li> <li>Ensure proper use, protection and maintenance of departmental utensils</li> </ul> <p>Conduct activities to increase customer satisfaction and enhance service quality.</p> <p>Mentor and follow-up monthly employees turnover.</p> <p>Consolidate business relationships between employees in the department.</p> <p>Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department.</p> <p>Organise meetings to obtain data and achieve results.</p> <p>Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.</p> <p>Make plans with department managers in order to deliver successful organisations within the hotel.</p> <p>Attend departmental meetings and the management meeting according to the hotel management calendar.</p> <p>Update the below areas related to food and beverages according to the hotel’s policies and procedures:</p> <ul> <li>Finance, standards, employees and trainings, outlets and recreation/entertainment</li> </ul> <p>Conduct promotional activities to increase sales and conduct meetings for banquet organisations.</p> <p>Ensure protection, maintenance and replacement of materials and utensils.</p> <p>Prepare and monitor monthly and annual F&B departmental budget.</p> <p>Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department.</p> <p>Contribute to preparing the hotel’s income plans and marketing programmes.</p> <p>Research opportunities for professional self-development.</p> <p>Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.</p> <p>Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.</p> <p>Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities.</p> <p>Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department.</p> <p>Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.</p> <p>Conduct brainstorming sessions and group work to unleash employees’ talents.</p> <p>Take part in the Food Safety Team and attend MR meetings.</p> <p>Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.</p> <p>Predict that all activities and purchased equipment and belongings may create disease for the environment; join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and carry on necessary trainings.</p> <p>Provide minimum consumption of currently used items and equipment such as paper and printed materials.</p> <p>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</p> <p>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</p> <p>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</p> <p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p> <p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p> <h4>Qualifications</h4> <p><strong>Education/Experience:</strong> 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods.</p> <p><strong>Foreign language:</strong> Sufficient level of English to communicate effectively with guests and employees.</p> <p><strong>Courses and training:</strong> Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</p> <p><strong>Computer literacy:</strong> MS Office applications.</p> <p><strong>Skills:</strong> Good command of systems and legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems, programmes or software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.<br><br><br><p><b>About the role</b></p><br><br><p>Plan, organize, control and direct the work of employees in the Kitchen Department responsible for food preparation while ensuring superior quality and consistency.</p><br><br><br><p><b>What you will do</b></p><br><br><p>1. The ability to verify that all scheduled staff is present and signed-in.<br>2. The ability to requisition all food items needed daily from the food storeroom in concert with all cooks.<br>3. The ability to supervise all employees during the set-up, service and breakdown for each meal period.<br>4. The ability to verify the taste and presentation of food produced prior to meal periods.<br>5. The ability to follow all control and key procedures.</p><br><br><br><p><b>What you bring</b></p><br><br><p>1. Reading, writing and oral proficiency in the English language<br>2. Second language preferred.<br>3. Six to eight years experience in cooking and supervision.<br>4. High school graduate.<br>5. Good leadership, training, motivation and communication skills<br> <br><b>What we offer:&nbsp;</b><br>• Competitive Salary, wages, and a comprehensive benefits package<br>• Excellent Training and Development opportunities<br>• Employee Discount for stays at any Four Seasons worldwide<br>• Complimentary Dry Cleaning for Employee Uniforms<br>• Complimentary Employee Meals</p><br><br><br><p><b>Schedule &amp; Hours:</b></p><br><br><p>• Full Time - 8hrs</p><br><br><br><br><br><br><br> </div>

Job Description Create Jira tickets timelymaintain incoming/outgoing correspondences logact as the focal point for all incoming and outgoing correspondencesmaintain an updated indexing log Take ownership of the monthly Jira indexing report submission and statusmaintain a virtually updated and secured archive folder Establish and maintain relations with the different MDBs protocol focal points Establish and maintain relations with the protocol focal points in different diplomatic entities in the development sector Establish and maintain relation with the protocol focal points in different ministries and embassies as per the work needs Maintain contact list for protocol FPsFollow up and stay updated with the changes in laws of custom clearances, MoFA,MoPED,…etc. Follow up and stay updated with the changes in protocols of relevance to the office work Communicate those updates to HoALead the process of Visa and Permits issuance including but not limited to;Undertake the process of new joiners’ visa and permits issuance Undertake the renewal of existing visa and permits for the staff and their dependents Undertake the issuance of visas and permits for business missions Lead the process of facilitating for any mission visiting the hub Undertake facilitation at airport for the different events and delegations<br>Lead relations with the different stakeholders including but not limited to;Establish and maintain relations with the different MDBs protocol focal points Establish and maintain relations with the protocol focal points in different diplomatic entities in the development sector Establish and maintain relation with the protocol focal points in different ministries and embassies as per the work needs Maintain contact list for protocol FPs<br>Effective follow up of the laws and protocols of work relevance including but not limited to;Follow up and stay updated with the changes in laws of custom clearances, MoFA,MoPED,…etc. Follow up and stay updated with the changes in protocols of relevance to the office work Communicate those updates to HoA<br>Lead the process of Visa and Permits issuance including but not limited to;Undertake the process of new joiners’ visa and permits issuance Undertake the renewal of existing visa and permits for the staff and their dependents Undertake the issuance of visas and permits for business missions Lead the process of facilitating for any mission visiting the hub Undertake facilitation at airport for the different events and delegations Lead on the needed work with the different governmental bodies including but not limited to;Undertake any tasks of relevance to customs clearance Coordinate for the renewal of the different office documents (taxes, customs…...etc.) Facilitate as needed for workshops, conferences, IsDB day or any event intended by the hub Maintain and update vehicle related documents including the preparations and submission process of issuance / renewal of visa/car license/custom clearance Effective and timely documents monitoring including the establishment of a system for monitoring renewal of visa/licenses…. etc. for the staff and the Hub Provide efficient support for the different hub events (meetings, workshops, weekly team meetings, missions, retreats…...etc.) including but not limited to;provide logistical support for all team's missions Maintain updated inhouse events calendar Maintain updated hub's events calendar Lead logistical arrangements for upcoming events inside Egypt (inside and outside the hub) Applying approved procedures and policies while maintaining stakeholders’ relations including but not limited to;Applying approved procedures while performing day to day tasks Establish and Maintain relations with the different HQ departments/focal points involved in day-to-day tasks process Awareness of the approved policies and procedures PR and SES without errors Maintain relations with vendors and service providers Maintain administrative work needed for smooth office functioning including but not limited to;Maintain updated staff list and leave monitoring logs Maintain updated record and ensure continuous supply of the different office consumables (kitchen, water, and stationery) Provide the needed support and knowledge sharing for the hub's staff Maintain roasters of high-level partners and their contact information Lead office maintenance tasks and inhouse works with minimal work interruptions Responsively act on any adhocs or bottlenecks obstructing the work at office Maintain and timely update vehicles' logs while managing vehicles and drivers’ daily schedules Managing and reporting on petty cash Following up on RHC email and being responsible for incoming/outgoing correspondences through it Undertaking receiving, revising, and tracking invoices and payments' status Acting on procurement tasks securing smooth office operations including but not limited to;Undertaking vendors relations, follow up and evaluation Undertaking the process of vendors registration Act as focal point for vendors relations Lead on the annual hub's giveaways production and disbursement to partner and stakeholders Act as focal point with Cigna while managing and administrating the hub's account Lead on the construction of hotels and media services companies database and registration Managing and administrating assets management including but not limited to;undertaking listing and coding of the hub's assets Timely updating assets logundertaking the annual assets reporting/count Facilitate the requests of the hub's team for assets selling exchange or maintenance

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Prepare and cook a variety of meats (beef, lamb, chicken, sausages) using traditional Brazilian churrasco techniques</li> <li>Control cooking temperatures and fire management for optimal flavor and texture</li> <li>Execute proper cutting, skewering, and carving of meats (e.g., picanha, ribs)</li> <li>Carve and serve meats directly to guests in rodízio style (tableside service)</li> <li>Maintain cleanliness, organization, and food quality standards in grill and kitchen areas</li> <li>Monitor food freshness, consistency, and portion control to minimize waste</li> <li>Prepare and present traditional Brazilian side dishes, marinades, and accompaniments to complement the main offerings</li> <li>Manage inventory of meats, seasonings, and cooking supplies while maintaining cost efficiency</li> <li>Train and supervise kitchen staff on proper churrasco techniques, food safety protocols, and service standards</li> <li>Ensure compliance with all food safety regulations, health codes, and sanitation requirements</li> <li>Interact professionally with guests to gather feedback, accommodate special requests, and enhance the dining experience</li> <li>Collaborate with management to develop seasonal menus and special promotions featuring Brazilian cuisine</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience as a chef, preferably in Brazilian cuisine, churrascaria, or steakhouse environments</li> <li>Strong knowledge of churrasco and rodízio cooking techniques and service styles</li> <li>Demonstrated expertise in meat butchery, grilling, fire control, and temperature management</li> <li>Ability to work effectively under pressure in a fast-paced, high-volume dining environment</li> <li>Excellent communication and interpersonal skills with proven ability to engage guests and gather feedback</li> <li>Knowledge of food safety standards and regulations (HACCP certification preferred)</li> <li>Physical capability to stand for extended periods and safely operate grill equipment and tools</li> <li>Leadership and training experience with ability to mentor kitchen staff on culinary techniques and food safety protocols</li> <li>Proficiency in inventory management, cost control, and food waste minimization</li> <li>Experience in menu development, recipe creation, and seasonal menu planning</li> <li>Familiarity with Brazilian cuisine, ingredients, and traditional accompaniments and marinades</li> <li>Proficiency in Portuguese language preferred for enhanced communication and cultural authenticity</li> </ul></p><p></p>

About UsLC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 4,4 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş. Today LC Waikiki trades with more than 1300 stores in 60 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices. There are around 6000 employees working at LC Waikiki’s corporate office, more than 50,000 people in Turkey and abroad.<br>At LC Waikiki, our values being virtuous, achieving together, extensiveexpertise, being customer-oriented, challenging the difficulties. So, if you ready to dynamism and want to grow with challenges, come andjoin us!<br>We Crown Our Successes with Awards We ranked 1st in “Young People’s Most Desired Retail Company to Work at” by Youthall Youth Awards 2021.1st in “The Biggest Retail Companies According to Square Meter Abroad”We ranked 1st in Women Employee Friendly & Women Manager Friendly Companies in Capital Women Friendly Companies Survey 2020. We received The Most Reputable Brand of the Year – Turkey Award by The One Awards in 2020.<br>With Us, You Will Be Responsible Regularly enters commercial decision report outcomes into the system on a daily basis. Notifies the relevant manager in case of any non-standard situation in reports marked as "Passed" or "Failed."Prepares products and samples in advance when they are to be sent to the head office following a commercial decision. Performs a weekly system check of all entered commercial decision reports at the end of each week. Archives documents and decision reports related to the Commercial Decision Department by relevant unit. Initiates requests for general supplies (e.g. stationery) needed by the team and ensures procurement through the Purchasing Department. Inputs factory inspection reports into the SAP system. Compares factory and warehouse inspection results and shares a monthly report. Reports the daily work schedules of managers to the head office.<br>The Candidate We Are Looking For Minimum 1 year of experience in data entry or administrative support roles. Bachelor's Degree in Industrial Engineering, Textile Engineering Proficient in MS Office applications, especially Excel; familiarity with ERP systems (preferably SAP) is a plus. Strong attention to detail with a high level of accuracy in data entry tasks. Good time management skills and ability to manage multiple tasks simultaneously. Analytical mindset and result-oriented approach. Strong communication and teamwork skills. Able to work with sensitive data in line with confidentiality principles. Strong written communication skills in both Arabic and English.<br><br>What LCWaikiki Offers to You Opportunity to take responsibility in one of the fastest growing companies of the retail. Open communication, teamwork and strong company culture. An organization that greatly values teamwork, development, and innovation. A work environment that performance and talent is noticed and recognized. A promising career by constant opportunities to learn, growth, and challenge. A chance to be a part of LCWaikiki Team that advances to the 2026 Goals.

- Investigate complaints thoroughly , gather relevant information and analyze<br><br>- Provide timely and accurate responses to customer inquiries and complaints.<br><br>- Handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers<br><br>- To develop and maintain optimum level of service quality with external and internal customers by ensuring complaints resolution in reasonable TAT as per SLAs<br><br>- To perform in-depth investigation and true RCA (root-cause analysis) to get to the bottom of problems impacting customers<br><br>- To maintain courteous, proactive and resolution-oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints<br><br>- To visibly improve customer satisfaction scores and related survey results through complaint resolution<br><br>- Document all customer interactions, complaints, and resolutions accurately and comprehensively in the complaint management system (CRM) Ensure that customer interactions comply with regulatory requirements, confidentiality standards, and bank policies<br><br>- Coordinate and maintain a strong follow-up with internal departments, including Operations, Business, Compliance, and Risk, Technology and legal teams, to investigate and resolve complaints effectively.<br><br>- Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.<br><br>- Contribute towards team building and create positive energy to boost team’s productivity.<br><br><br><br><br><br>Operating Environment, Framework and Boundaries, Working Relationships- Strict compliance to compliance, established work instructions, service standards and call handling procedures<br><br>- Cordial interaction with support units, customers, RBG, Ops on telephone and in person.<br><br>- Report suspicious transactions, system lapses to the supervisor / department manager.<br><br><br>Problem Solving<br>- Ensure effective coordination with RBG and facilitate departments to correctly comprehend, act in a timely manner towards problem resolution<br><br>- Complete knowledge of products, policies, procedure and back office processes is vital to structure seamless solution and appropriate, prompt & accurate response.<br><br>Decision Making Authority & Responsibility<br>- Provide the highest level of Customer Service in response to complaints and ensure excellent Customer Experience.<br><br>- Manage customer expectation through result oriented proactive actions and correct understanding of escalation hierarchy for swift resolutions.<br><br>- CRM maintenance at all times with correct capturing of records & comments<br><br>- Continuously update and manage knowledge database<br><br>- Timely escalations to supervisor to avoid and control reputational damage for Mashreq<br><br>- Maintain a professional image of MB throughout his/her interactions, written & oral, with customers –internal & external<br><br>- Authority to recommend financial waivers / reversals for customers justified by the investigation conducted for the respective customer complaint.<br><br>- Level 1 Authority as per Delegation Matrix for financial reversals, to recommend process reviews, system changes and modifications across all related functions to improve customer satisfactions.<br><br><br>Knowledge, Skills and Experience<br>- Should be proactive and customer focused without compromising the bank’s interest. Courteous and respectful in communication<br><br>- Understanding of complete Retail Banking, SME ,Neo products, processes and systems<br><br>- Previous experience in customer service, complaints handling is advantageous<br><br>- Excellent analytical skills to enable resolution of complex problems.<br><br>- Working knowledge of banking operating systems, Microsoft Word and Excel<br><br>- Excellent inter-personal and communication skills (English written and oral) – Arabic will be added advantage<br><br>- Ability to work independently as well as collaboratively in a team environment.<br><br>- Demonstrated professionalism, patience, and diplomacy in handling customer interactions.<br><br>- 1 – 2 years customer service experience in banking<br><br>- Graduate