Company description

Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

Ensures integration of departmental goals in game plans.

Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.

Hires food and beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.

Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.

Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets and communicate and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement and ensure implementation of these decisions in the best manner.

Manage all business and functions of the F&B Department.

Maximise the department’s profitability through operations.

Manage operations to ensure the highest quality delivery of food and beverage products and service.

Control and analyse the below points:

• Sales and costs
• Display quality and service standards of F&B products
• Ensure proper use, protection and maintenance of departmental utensils

Conduct activities to increase customer satisfaction and enhance service quality.

Mentor and follow-up monthly employees turnover.

Consolidate business relationships between employees in the department.

Responsible for preparing training programmes for the F&B Department and the trainings of employees in his/her department.

Organise meetings to obtain data and achieve results.

Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.

Make plans with department managers in order to deliver successful organisations within the hotel.

Attend departmental meetings and the management meeting according to the hotel management calendar.

Update the below areas related to food and beverages according to the hotel’s policies and procedures:

• Finance, standards, employees and trainings, outlets and recreation/entertainment

Conduct promotional activities to increase sales and conduct meetings for banquet organisations.

Ensure protection, maintenance and replacement of materials and utensils.

Prepare and monitor monthly and annual F&B departmental budget.

Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department.

Contribute to preparing the hotel’s income plans and marketing programmes.

Research opportunities for professional self-development.

Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.

Determine staffing requirements (such as permanent, seasonal and interns etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.

Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities.

Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department.

Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.

Conduct brainstorming sessions and group work to unleash employees’ talents.

Take part in the Food Safety Team and attend MR meetings.

Identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Predict that all activities and purchased equipment and belongings may create disease for the environment; join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and carry on necessary trainings.

Provide minimum consumption of currently used items and equipment such as paper and printed materials.

Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.

Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.

Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.

Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.

Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience with applying the main principles and/or different methods.

Foreign language: Sufficient level of English to communicate effectively with guests and employees.

Courses and training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.

Computer literacy: MS Office applications.

Skills: Good command of systems and legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems, programmes or software in the related field. Responsible for carrying out and coordinating complex activities in different fields.

Additional information

Your team and working environment:

In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity and inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.