Packing & Packaging Technician Jobs in Egypt

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We’re looking for a <strong>Senior Help Desk Technician</strong> to take the lead in resolving advanced technical issues and supporting our IT operations. You’ll be working across hardware, software, systems, and networks to ensure seamless and secure day-to-day functionality.<br><br><p><b>What you'll do:</b></p><br><ul> <li>Serve as the primary escalation point for level 2 and level 3 support tickets.</li> <li> <p>Troubleshoot Windows operating systems, Microsoft Office, and Microsoft 365.</p><br> <br> <br> </li> <li> <p>Diagnose and resolve Outlook and Exchange issues.</p><br> <br> <br> </li> <li> <p>Provide technical support for printers, peripherals, and end-user devices.</p><br> <br> <br> </li> <li> <p>Install, configure, and maintain hardware.</p><br> <br> <br> </li> <li> <p>Manage Active Directory user administration.</p><br> <br> <br> </li> <li> <p>Configure and maintain Group Policy as assigned.</p><br> <br> <br> </li> <li> <p>Support endpoint management solutions.</p><br> <br> <br> </li> <li> <p>Troubleshoot VPN connectivity issues.</p><br> <br> <br> </li> <li> <p>Assist with software deployment and installation.</p><br> <br> <br> </li> <li> <p>Maintain accurate IT asset inventory.</p><br> <br> <br> </li> <li> <p>Document technical procedures and troubleshooting guides.</p><br> <br> <br> </li> <li> <p>Escalate complex infrastructure issues when necessary.</p><br> <br> <br> </li> <li> <p>Participate in on-call support rotations.</p><br> <br> <br> </li> </ul><br><p><b>In order to succeed in this role, you'll need to have:</b></p><br><ul> <li>4+ years of IT Support / Help Desk experience, including 1+ year in a Senior or escalation-level role.</li> <li>Strong experience with Windows 11 troubleshooting and end-user support.</li> <li>Hands-on experience administering and troubleshooting Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint, OneDrive, and Intune.</li> <li>Good knowledge of Microsoft Entra ID and Active Directory, including user and device administration.</li> <li>Advanced Windows Server administration and GPO knowledge.</li> <li>Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN troubleshooting.</li> <li>Experience with IT ticketing systems, SLA management, and remote support tools.</li> <li>Experience with endpoint management, software deployment, patching, and device provisioning.</li> <li>Strong experience troubleshooting hardware, software, printers, and endpoint issues.</li> <li>Ability to handle Tier 2/3 escalations, prioritize multiple issues, and mentor junior team members.</li> <li>Strong root-cause analysis, problem-solving, documentation, and communication skills.</li> <li>Ability to work independently in a client-facing, SLA-driven environment.<br></li> </ul><br> </div>

<p></p><ul><li><p><strong>Role Description</strong> The Mechanical Draftsman role is a full-time, on-site position based in Minya, Egypt. The Mechanical Draftsman will prepare detailed mechanical drawings and 2D/3D models for cement plant equipment, piping systems, structural supports, and related components using CAD software in accordance with engineering standards. Daily tasks include interpreting engineering sketches and specifications, updating and maintaining drawing records, and coordinating with mechanical engineers, maintenance teams, and project managers to ensure designs meet operational and safety requirements. The role also involves revising drawings based on feedback, assisting in the preparation of bill of materials, and supporting installation, fabrication, and maintenance activities with accurate technical documentation. The Mechanical Draftsman is expected to adhere to company quality procedures, contribute to continuous improvement of design practices, and meet project deadlines.</p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><p></p><p><strong>Qualifications</strong></p><ul><li><p>Strong mechanical drafting and CAD skills (e.g., AutoCAD, SolidWorks, or similar), with the ability to produce accurate 2D and 3D mechanical drawings.</p></li><li><p>Knowledge of mechanical design principles, manufacturing processes, and industrial equipment, preferably within cement, heavy industry, or related sectors.</p></li><li><p>Ability to read and interpret engineering drawings, technical specifications, and standards, and translate them into clear, detailed layouts.</p></li><li><p>Familiarity with plant layout, piping and mechanical systems, and basic understanding of structural supports and material handling equipment.</p></li><li><p>Strong attention to detail, organization, and document control skills, including version management and proper filing of drawings.</p></li><li><p>Effective communication and collaboration skills for working with engineers, maintenance, and project teams in an on-site industrial environment.</p></li><li><p>Proficiency in basic MS Office tools and comfort with using ERP or maintenance management systems for documentation and reporting.</p></li><li><p>Diploma or bachelor’s degree in Mechanical Engineering, Mechanical Drafting, or a related technical field, or equivalent practical experience.</p></li><li><p>Previous experience as a mechanical draftsman or mechanical CAD technician in an industrial or manufacturing setting is highly beneficial.</p></li></ul><p></p>

<p>Hire Pals is supporting a <strong>leading international architecture and engineering consultancy</strong> in the recruitment of a <strong>BIM Technician – Public Health &amp; Fire Fighting</strong> to join its Building Design team in Cairo.</p><p>The role will focus on the development and coordination of BIM models for <strong>Public Health, Plumbing and Fire Fighting systems</strong>, working closely with engineers, BIM specialists and multidisciplinary design teams on complex building projects.</p><p></p><h3>Key Responsibilities</h3><ul><li><p>Develop and coordinate detailed <strong>BIM models for Public Health and Fire Fighting systems</strong>.</p></li><li><p>Produce accurate technical drawings and BIM deliverables in accordance with project requirements and BIM standards.</p></li><li><p>Work closely with Public Health/Fire Fighting engineers and other disciplines including Mechanical, Electrical, Architectural and Structural teams.</p></li><li><p>Support multidisciplinary design coordination and ensure models are properly integrated across disciplines.</p></li><li><p>Perform <strong>clash detection using Navisworks</strong> and support the resolution of coordination issues.</p></li><li><p>Participate in BIM coordination meetings, design reviews and technical workshops.</p></li><li><p>Maintain project BIM files, models and documentation in accordance with agreed standards.</p></li><li><p>Review drawings and models for accuracy, completeness and overall quality.</p></li><li><p>Support <strong>QA/QC processes</strong> for BIM deliverables.</p></li><li><p>Coordinate with regional and international project teams where required.</p></li><li><p>Contribute to improvements in BIM workflows, standards and project delivery processes.</p></li></ul><h3></h3><p></p><p><strong>Requirements</strong></p><h3>What We’re Looking For</h3><ul><li><p><strong>5+ years of BIM experience</strong>, ideally within building services.</p></li><li><p>Degree, diploma or relevant professional qualification in <strong>Mechanical Engineering, BIM or a related discipline</strong>.</p></li><li><p>Strong hands-on experience with <strong>Public Health, Plumbing and Fire Fighting systems</strong>.</p></li><li><p>Advanced proficiency in <strong>Autodesk Revit</strong>.</p></li><li><p>Experience with <strong>AutoCAD and Navisworks</strong>.</p></li><li><p>Familiarity with <strong>BIM 360 / Autodesk Construction Cloud (ACC)</strong> and BIM Collaborate Pro.</p></li><li><p>Dynamo experience is advantageous.</p></li><li><p>Strong understanding of BIM coordination and clash-detection processes.</p></li><li><p>Knowledge of relevant building codes, regulations and authority requirements.</p></li><li><p>Previous experience within an <strong>engineering consultancy or multidisciplinary design environment</strong> is highly desirable.</p></li><li><p>Strong communication and collaboration skills.</p></li><li><p>Good command of written and spoken English.</p></li></ul><p></p>

<p>We are hiring for a leading UAE-based fitness and wellness equipment industry company expanding into the Egyptian market, an After-Sales Consultant to lead a team of technicians responsible for the installation, maintenance, and repair of gym equipment. Role Overview The After-Sales Consultant will supervise a team of technicians handling gym equipment (treadmills and related machines) across both workshop and field operations. The role combines hands-on technical work with team leadership, scheduling service calls, ensuring quality repairs, mentoring technicians, and serving as the escalation point for complex issues. Responsibilities: Supervise and coordinate daily activities of technicians across workshop and field assignments Schedule and prioritize service calls, installations, and preventive maintenance visits Perform hands-on diagnostics and repairs on gym equipment when needed (treadmills, ellipticals, strength machines, etc.) Ensure SLA compliance and monitor first-time-fix rates and response times Train, mentor, and evaluate technician performance; support onboarding of new team members Act as escalation point for complex technical issues or client complaints Maintain accurate service records, parts usage, and job reports Coordinate with the After-Sales Manager on spare parts inventory, tooling needs, and recurring issues Ensure technicians follow safety protocols and manufacturer service standards Liaise with clients (gyms, health clubs, hotels) to ensure satisfaction post-service</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li>1+ year of experience as a Consultant/Supervisor in gym/fitness equipment technical service</li><li>Solid hands-on technical background in gym equipment repair and maintenance (electrical, mechanical, or electromechanical systems)</li><li>Valid driving license (field visits required)</li><li>Ability to manage scheduling and prioritize competing service demands</li><li>Strong communication skills for client-facing situations</li></ul><p><strong>Qualifications</strong></p><ul><li>Technical diploma/certification in electromechanical, electrical, or HVAC-related fields (preferred)</li><li>Experience with specific major gym equipment brands preferred</li><li>Experience with CMMS/service ticketing software preferred</li><li>Bilingual (Arabic/English) preferred, especially useful for premium client accounts</li></ul>

-تدريب فنى سلامة وصحة مهنية اساسى+ أوشاosha-حاصل على تدريب دفاع مدنى-حاصل على تدريب إسعافات أولية-القدرة على التواصل بين الإدارات-حل المشكلات وإتخاذ إجراءات فعالة-قيادة فريق الطوارىء--العمل بنظام الورديات مهام اخصائي السلامة والصحة المهنيه:التعرف علي جميع الأنشطة بالمنشأة وجميع العمليات الإنتاجية الجارية فيها: - خامات أولية- مواد وسيطة- منتج نهائي- مواد خطرة ونفاياتواتخاذ الاحتياطات اللازمة للوقاية من المخاطر المحتملة. - التعرف علي المخاطر في بيئة العمل (فيزيائية / ميكانيكية / كهربائية / بيولوجية / كيميائية / وسلبية ) من حيث خصائصها ومصادرها وطرق تعرض العاملين لمخاطرها وآثارها علي صحة وسلامة العاملين واقتصاديات المنشأة.- قياس وتقييم الملوثات والمخاطر باستخدام الأجهزة الخاصة بالقياسات للتعرف علي نوعية المخاطر ومستويات تركيزها وطبيعتها كماً وكيفاً وآثارها علي صحة العاملين وسلامة بيئة العمل - التعرف علي نظم التحكم والسيطرة علي الأخطار والملوثات- تحليل وتقويم المخاطر والكوارث والحوادث الصناعية المحتملة وإعداد خطط مواجهة الطوارئ والأزمات وتدريب العاملين عليها- الاشتراك في وضع المواصفات الفنية لمعدات وأجهزة ومهمات الوقاية الشخصية والتحقق من فاعليتها و وملائمتها لطبيعة العمل ( كمامات بأنواعها حسب النشاط / قفازات /أحذية )- تحليل البيانات الخاصة بحوادث وإصابات العمل والأمراض المهنية والحوادث الجسيمة واستخلاص التوصيات اللازمة لمنع الحوادث وإصابات العمل- أبداء الرأي في السياسة الخاصة بالتوعية وتثقيف العاملين عن طريق الندوات وورش العمل والملصقات والنشرات- الاشتراك مع الإدارة في تخطيط البرامج التدريبية للفنيين وأعضاء لجنة السلامة والصحة المهنية.التفتيش الدوري علي أماكن العمل للتعرف علي المخاطر والملوثات والتزام العاملين بتنفيذ التعليمات- إعداد ملف خاص بإدارة خدمات وسياسات السلامة والصحة المهنية والتأمين- إعداد تصاريح العمل قبل البدء في إجراء أي عمليات للصيانة والإصلاحات أو أي عمليات أخري من المحتمل أن تسبب خطورة علي سلامة وصحة العاملين- متابعة وإجراء الصيانة الدورية والوقائية للوقاية من الحريق والإنفجارات وكذلك المعدات الخاصة بالإسعاف والإنقاذ<p><strong>تفاصيل إضافية</strong></p><ul><li>عدد الشواغر: 1</li><li>نظام الورديات: صباحية فقط</li><li>المزايا: تأمين صحي، تأمين اجتماعي، بدل انتقال، وجبات، ساعات إضافية</li></ul>

<p>Citylogix is a premier data provider and analytics company serving smart cities’ transportation infrastructure needs. We bring together computer vision, machine learning, data science, and sensing expertise to provide diagnostics for the world's transportation infrastructure.</p><p>&nbsp;</p><p>Citylogix’s core business today is a pavement and sidewalk management service providing a fast, objective analysis, ensuring that repair decisions are based on up-to-date and complete data. Our innovative mobile sensing technologies detect roadway and sidewalk defects on a road. In addition, Citylogix also has the option of mapping other assets, such as street signs and pavement markings.</p><p>&nbsp;</p><p>We are searching for an enthusiastic, dedicated, full-time<strong> Junior GIS Technician</strong> to assist with digitization and database management. You will be working with the latest database technologies and be part of a team that is developing a GIS application that is at the forefront of survey and transportation civil infrastructure asset management. We highly value a solid technical background and strong analytical skills that aid in identifying bottlenecks and developing novel solutions. You will be part of an energetic, interdisciplinary, fast paced operations team, and will be exposed to a variety of techniques in data management, database, GIS, and related fields. We expect that you will take creative ownership of your assignments and lead them to successful conclusion in a timely manner.</p><p><br>&nbsp;</p><p><strong>Requirements</strong></p><p><strong>Education and Experience</strong></p><ul><li><p>Bachelor’s or Certificate in Computer Science, Geomatics Engineering, GIS or related field.</p></li><li><p>Experience of working with ArcGIS a plus</p></li><li><p>Familiarity or experience working with QGIS and python is a plus.</p></li></ul><p>&nbsp;</p><p><strong>Qualifications, Knowledge, and Skills</strong></p><ul><li><p>Ability to troubleshoot.</p></li><li><p>Fluent English</p></li><li><p>Attention to detail is a must.</p></li><li><p>Genuinely excited and enthusiastic about learning and finding new solutions that push technical limits.</p></li></ul><p></p>

Lesaffre Egypt for yeast industries is an Egyptian joint stock company for producing baking yeasts and yeasts extract. We are 100% owned by the holding company and part of Middle East & Africa baking region.<br><br>Lesaffre Egypt was established according to the Investment Guarantees and Incentives Law No. 8 of 1997, and registered in the Commercial Registry Office of Cairo Investment authority under No. 65570 on April, 14, 2013.<br><br>Our main operational purpose is to establish, manufacture, and package yeasts, yeast derivatives, and yeasts extracts. These many forms and types are then used within food products, animal feed, bread-making and bread improvers, flavorings, colors, and enzymes.<br><br>In October 2014, Lesaffre Egypt for yeasts industry (S. A. E) began effectively managing the acquired company.<br><br>Lesaffre Egypt’s main office is located in the Giza Governorate of Sheikh Zayed City while the factory is placed in the Nubaryia Industrial Area of El Beheira Governorate. We also have a Baking Center and Logistics Warehouse in 6th of October City. Currently, We employ more than 200 individual<br><br>Job Description<br><br> Negotiate the annual agreement with each customer. Present and submit proposal of annual agreements to his manager. Cooperate with Technician team to provide technical support to his clients. Understanding the market capacity and the need of our products inside the <br><br>local market. <br><br> Understand each customer needs and recommend the solution. Following up on complaints submitted from the customer and assign it to <br><br>the concerned department <br><br> Checking sales volume per customer and monitoring customer Growth performance <br><br>based on their sales orders and closely monitor any change in customer. <br><br> Collecting data regarding the market and the position of lesaffre <br><br>Product Vs. Other Players.<br><br> Initiates New sales leads for products to increase customer database. Enhance the relation with purchasing departments of clients. Organize training plan for clients in baking center or at their side. Participate in creating new products for ingredients. Prepare and report a business development plan for each client. Solving the problem of clients quickly and respond to them. Monitoring industrial market trend. Proposing the credit policy for each segment and be abide with approved policy with his team. <br><br>Qualifications<br><br>Education<br><br>Bachelor’s Degree (Engineering or Commerce preferred)<br><br>???? Experience<br><br>Minimum 10 years in Sales of Ingredients within the Industrial Segment<br><br>???? Knowledge, Skills & Abilities<br><br>Ingredients business expertise, Strong background in the ingredients sector, with emphasis on baking (preferred) and broader food industry applications. Industrial baking customer knowledge: Deep understanding of customer needs, market dynamics, and industry trends. Negotiation and communication: Exceptional ability to build trust, influence stakeholders, and secure long‑term partnerships. Managerial and leadership: Proven track record in leading teams, driving performance, and achieving strategic objectives. Fluent English. <br><br>Additional Information<br><br>Role within the organization<br><br>Reporting to: Commercial Director.<br><br>job Location:<br><br>El- Sheikh Zayed

About GEBGEB is an Egyptian company specialized in premium architectural surface solutions, including microcement systems, decorative finishes, and innovative building materials. We work closely with architects, interior designers, consultants, and developers to deliver high-quality finishes through technical expertise, craftsmanship, and exceptional project execution. As GEB continues to grow, we're looking for a Project Operations Manager who will become the operational owner of our projects—from the moment a project is awarded until its successful handover—while also building the foundation of GEB Academy, our long-term initiative to develop and certify the next generation of professional applicators.<br><br>Role Overview The Project Operations Manager will serve as the primary operational point of contact for clients throughout project execution. The successful candidate will be responsible for project planning, execution follow-up, client communication, site coordination, and building scalable operational systems that ensure every project is delivered on time, within quality standards, and with an outstanding customer experience. A key strategic responsibility of this role is establishing and leading GEB Academy, our internal training program dedicated to recruiting, developing, evaluating, and certifying future applicators to support the company's long-term growth.<br><br>Key Responsibilities Project Planning & Coordination Develop project execution plans and timelines following project award. Coordinate project schedules with clients and internal departments. Plan manpower requirements in collaboration with the Lead Site Coordinator. Ensure projects are executed according to agreed milestones and completion dates. Client Relationship Management Act as the primary operational contact for clients during project execution. Conduct project kick-off meetings. Provide regular progress updates. Manage client comments, variations, and operational requests. Coordinate project handover and close-out. Site Operations Lead and support the Lead Site Coordinator throughout project execution. Monitor project progress, quality, and resource allocation. Identify operational risks and implement corrective actions. Ensure projects meet GEB's quality standards. GEB Academy Establish and develop GEB Academy. Create structured onboarding and training programs for new technicians. Develop technical training materials and practical evaluation methods. Recruit and evaluate new technician candidates. Monitor trainee performance and certification. Build a sustainable pipeline of qualified applicators to support the company's future growth. Continuous Improvement Develop and improve project execution workflows. Create standard operating procedures for project delivery. Analyze completed projects and identify opportunities for operational improvement.<br><br>Qualifications Bachelor's degree in Civil Engineering, Architecture, Construction Management, or a related field.4–8 years of experience in project management, site operations, or construction management. Experience within construction, architectural finishes, building materials, fit-out, or contracting is highly preferred. Excellent planning, organizational, and communication skills. Strong leadership and problem-solving abilities. Ability to manage multiple projects simultaneously. Experience in team development or technical training is considered an advantage. Fluency in Arabic and English.

Due to the continuing success and growth of our AESG team, a fantastic opportunity has opened up at our award-winning Specialist Consultancy, Engineering and Advisory Firm.<br><br>We are headquartered in London, Riyadh, Singapore and Dubai, Cape Town, Cairo &amp; Sydney working throughout the Middle East, Europe and Asia. Our areas of expertise are represented in four core verticals: Building Engineering, Planning and Infrastructure, Strategy and Advisory and Commissioning, Handover and Asset Management.<br><br>We pride ourselves in being leaders in the industry in each of the services that we offer. We have one of the largest dedicated team with decades of cumulative experience in sustainable design, fire and life safety, cost management, façade engineering, commissioning, building performance, waste management, environmental consultancy, carbon management and acoustics.<br><br><strong>Role Summary<br><br></strong>As a Senior BIM Technician at AESG you will take ownership of complex structural BIM modelling tasks and deliverables, working with greater independence while supporting the BIM Manager and mentoring junior technicians on model production and standards.<br><br><strong>Responsibilities<br><br></strong><ul><li> Develop and take ownership of complex structural BIM models and associated 2D deliverables with minimal supervision.</li><li> Lead the production of drawings, sheets, schedules, and details for allocated packages or work areas.</li><li> Mentor and check the work of BIM technicians and junior technicians, providing guidance on modelling technique and standards.</li><li> Support multidisciplinary coordination, including clash detection reviews and resolution of model conflicts.</li><li> Perform model audits, quality checks, and warnings management to maintain model health.</li><li> Liaise directly with engineers to confirm design intent for complex or non-standard structural elements.</li><li> Support the BIM Coordinator with submission packages, drawing issue schedules, and CDE workflows.</li><li> Contribute to the training and onboarding of new BIM staff.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Diploma or degree in Civil / Structural Engineering, Architecture, or related discipline.</li><li> 2–4 years of structural BIM / Revit experience.</li><li> Strong knowledge of Revit-based structural documentation and detailing conventions.</li><li> Proven experience producing complex structural models and coordinating with multidisciplinary teams.</li><li> Familiarity with Dynamo, Grasshopper, or other automation tools an advantage.</li><li> Strong attention to detail, mentoring ability, and capacity to work with minimal supervision.</li></ul>

<p>Job objective Determines donor suitability to undergo plasmapheresis procedure including vital sign determination, medical history questioning, HCT/TP/weight determination and set up, disconnect, and operation of the automated plasmapheresis machine. Monitors donors ensuring safe and successful plasmapheresis procedures. Assists in the plasma collection process under the supervision of a certified employee and in compliance with Standard Operating Procedures Manual guidelines. May also perform all auto pheresis technician operator functions including response and evaluation of all trouble shooting displays.</p><p>Key responsibility - Conducts pre-donation medical screening in accordance with established guidelines. - Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer. - Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs. - Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors. - Provides appropriate feedback to ineligible donor candidates. - Ensures all donor screening information is complete and accurate prior to donation. - Ensures donor confidentiality and effectively communicates donor medical information to Medical Staff. - Establishes and maintains donor files in an organized and efficient manner. - Maintains accurate and thorough documentation of necessary records. - Reports all unsafe working situations or conditions to area lead, supervisor or manager. - Assists in emergency medical procedures when necessary. - Learns and maintains thorough familiarity and compliance with all local competent authority regulations, Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Academic experience required Nurse or Health Technical Institute graduate or equivalent</p><p>Professional experience required 1 years of clinical experience. Experience with plasma or whole blood, and with cGMP regulated environment preferred.</p><p>Computing skills - Knowledge of Microsoft Office applications.</p><p>Personal skills - Communication and customer service skills. - Organized and able to manage time effectively. - Ability to work within a highly regulated, labor intensive, fast paced medical environment - Ability to understand and follow SOPs and protocols.</p><p>Languages Written and spoken English and Arabic.</p>

<p>Determines donor suitability to undergo plasmapheresis procedure including vital sign determination, medical history questioning, HCT/TP/weight determination and set up, disconnect, and operation of the automated plasmapheresis machine. Monitors donors ensuring safe and successful plasmapheresis procedures. Assists in the plasma collection process under the supervision of a certified employee and in compliance with Standard Operating Procedures Manual guidelines. May also perform all auto pheresis technician operator functions including response and evaluation of all trouble shooting displays.</p><p><strong>Key responsibility</strong></p><ul><li>Conducts pre-donation medical screening in accordance with established guidelines.</li><li>Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.</li><li>Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.</li><li>Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.</li><li>Provides appropriate feedback to ineligible donor candidates.</li><li>Ensures all donor screening information is complete and accurate prior to donation.</li><li>Ensures donor confidentiality and effectively communicates donor medical information to Medical Staff.</li><li>Establishes and maintains donor files in an organized and efficient manner.</li><li>Maintains accurate and thorough documentation of necessary records.</li><li>Reports all unsafe working situations or conditions to area lead, supervisor or manager.</li><li>Assists in emergency medical procedures when necessary.</li><li>Learns and maintains thorough familiarity and compliance with all local competent authority regulations, Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Nurse or Health Technical Institute graduate or equivalent</p><h2>Professional experience required</h2><p>1 years of clinical experience. Experience with plasma or whole blood, and with cGMP regulated environment preferred.</p><h2>Computing skills</h2><p>Knowledge of Microsoft Office applications.</p><h2>Personal skills</h2><ul><li>Communication and customer service skills.</li><li>Organized and able to manage time effectively.</li><li>Ability to work within a highly regulated, labor intensive, fast paced medical environment</li><li>Ability to understand and follow SOPs and protocols.</li></ul><h2>Languages</h2><p>Written and spoken English and Arabic.</p>

<p>Job objective Determines donor suitability to undergo plasmapheresis procedure including vital sign determination, medical history questioning, HCT/TP/weight determination and set up, disconnect, and operation of the automated plasmapheresis machine. Monitors donors ensuring safe and successful plasmapheresis procedures. Assists in the plasma collection process under the supervision of a certified employee and in compliance with Standard Operating Procedures Manual guidelines. May also perform all auto pheresis technician operator functions including response and evaluation of all trouble shooting displays.</p><p>Key responsibility - Conducts pre-donation medical screening in accordance with established guidelines. - Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer. - Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs. - Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors. - Provides appropriate feedback to ineligible donor candidates. - Ensures all donor screening information is complete and accurate prior to donation. - Ensures donor confidentiality and effectively communicates donor medical information to Medical Staff. - Establishes and maintains donor files in an organized and efficient manner. - Maintains accurate and thorough documentation of necessary records. - Reports all unsafe working situations or conditions to area lead, supervisor or manager. - Assists in emergency medical procedures when necessary. - Learns and maintains thorough familiarity and compliance with all local competent authority regulations, Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures.</p><p><strong>Desired Candidate Profile</strong></p><h2>Academic experience required</h2><p>Nurse or Health Technical Institute graduate or equivalent</p><h2>Professional experience required</h2><p>1 years of clinical experience. Experience with plasma or whole blood, and with cGMP regulated environment preferred.</p><h2>Computing skills</h2><p>Knowledge of Microsoft Office applications.</p><h2>Personal skills</h2><p>Communication and customer service skills. - Organized and able to manage time effectively. - Ability to work within a highly regulated, labor intensive, fast paced medical environment - Ability to understand and follow SOPs and protocols.</p><h2>Languages</h2><p>Written and spoken English and Arabic.</p>

<p><strong>Job objective</strong> Determines donor suitability to undergo plasmapheresis procedure including vital sign determination, medical history questioning, HCT/TP/weight determination and set up, disconnect, and operation of the automated plasmapheresis machine. Monitors donors ensuring safe and successful plasmapheresis procedures. Assists in the plasma collection process under the supervision of a certified employee and in compliance with Standard Operating Procedures Manual guidelines. May also perform all auto pheresis technician operator functions including response and evaluation of all trouble shooting displays.</p><p><strong>Key responsibility</strong></p><ul><li>Conducts pre-donation medical screening in accordance with established guidelines.</li><li>Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.</li><li>Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.</li><li>Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.</li><li>Provides appropriate feedback to ineligible donor candidates.</li><li>Ensures all donor screening information is complete and accurate prior to donation.</li><li>Ensures donor confidentiality and effectively communicates donor medical information to Medical Staff.</li><li>Establishes and maintains donor files in an organized and efficient manner.</li><li>Maintains accurate and thorough documentation of necessary records.</li><li>Reports all unsafe working situations or conditions to area lead, supervisor or manager.</li><li>Assists in emergency medical procedures when necessary.</li><li>Learns and maintains thorough familiarity and compliance with all local competent authority regulations, Standard Operating Procedure Manual, Current Good Manufacturing Practice (cGMP) and internal company procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Academic experience required</strong> Nurse or Health Technical Institute graduate or equivalent</p><p><strong>Professional experience required</strong> 1 years of clinical experience. Experience with plasma or whole blood, and with cGMP regulated environment preferred.</p><p><strong>Computing skills</strong> - Knowledge of Microsoft Office applications.</p><p><strong>Personal skills</strong> - Communication and customer service skills. - Organized and able to manage time effectively. - Ability to work within a highly regulated, labor intensive, fast paced medical environment - Ability to understand and follow SOPs and protocols.</p><p><strong>Languages</strong> Written and spoken English and Arabic.</p>

<p>The IT Administrative Officer is responsible for ensuring that all technology, equipment, and digital systems across Trillium's branches run smoothly, securely, and efficiently, supporting staff with day-to-day technical needs while maintaining the infrastructure, budget, and reporting standards of the department.</p><p><strong>Requirements</strong></p><p></p><p>1. Equipment &amp; Maintenance:</p><p></p><p>* Monitor and track camera issues across branches; report to the technician for repair</p><p>* Follow up to confirm technician's work is completed correctly before closing the issue</p><p>* Ensure all IT gadgets are functioning properly at all times; escalate after-hours emergencies</p><p>* Coordinate sending equipment out for maintenance and retrieving it afterward</p><p>* Distribute and collect IT gadgets across branches per the admin yearly calendar</p><p>* Purchase and replace any damaged materials/equipment.</p><p></p><p>2. Network &amp; Connectivity:</p><p></p><p>* Monitor and troubleshoot Wi-Fi/internet connectivity per branch, not limited to cameras</p><p>* Coordinate with ISPs/vendors on outages and router issues.</p><p></p><p>3. Software &amp; Systems:</p><p></p><p>* Manage software licenses and antivirus across branches</p><p>* Support computers, laptops, and printers</p><p>* Support attendance systems across branches:</p><p></p><p>4. Data Security &amp; Backups:</p><p></p><p>* Manage camera footage retention/backup policy</p><p>* Manage password policies and credential handling</p><p>* Revoke system/account access promptly when staff leave.</p><p></p><p>5. Asset Management:</p><p></p><p>* Maintain an inventory/tracking log of all IT equipment.</p><p></p><p>6. Budget:</p><p></p><p>* Set the IT budget for the new academic year</p><p>* Monitor and stay within the monthly IT budget per branch.</p><p></p><p>7. Branch Coverage:</p><p></p><p>* Team of three; the 12 branches are divided among them</p><p>* Each person visits their assigned branches weekly</p><p>* Available by phone during working hours for branch IT support</p><p>* Present on Saturdays for checkpoints and progress reports with branches</p><p>* Present on graduation days as needed</p><p>* Cover for each other (help desk) on branches they can't personally reach.</p><p></p><p>8. Digital Accounts &amp; Platforms:</p><p></p><p>* Manage all email accounts</p><p>* Manage Zoom accounts; create Zoom meetings as requested</p><p>* Upload event videos/recordings to WeTransfer links for distribution.</p><p></p><p>9. Reporting:</p><p></p><p>* Submit weekly reports and reports directly to the Chef Administrative Officer</p>

<p>Maintenance Shift Electrical Technician is accountable to implement all specific Safety Standards related to his areas as per the direction from SES Team &amp; according to our Mars Quality &amp; Safety Standards</p><p>Responsible for Executing all Corrective, Preventive and Proactive Maintenance Activities for all Production Facilities and Utilities</p><ul><li>Two RW Lines</li><li>Two Molding Lines</li><li>Chocolate Making Facility</li><li>TWIX Production Line</li><li>Jewels Production Line</li><li>Medium Tension Substation</li><li>Eight Power Transformers</li><li>FBL &amp; Bounty</li></ul><p>First Escalation Point for any Operational Breakdown</p><p>Responsible for Execution and Documenting al Activities of Plant Maintenance Master Plan and Daily Shift Activities</p><p>Responsible for Executing and Documenting Daily / Periodically Checklists</p><p>Responsible for Executing Shift Site Tour with Production TO s along with other Connections Points</p><p>Responsible for Updating Site Master Spare Parts Data against new Equipment and Projects</p><p>Monitor / Improve the Spares Consumption on his Area</p><p>Responsible for Improving No. of Spare Parts Items through Unification and Standardizing of the used Spares</p><p>Responsible for Inspecting the Spare Parts before GR</p><p>Ensure the high level of Technical Communication and Handover is maintained between Operation and Maintenance Teams</p><p>Support Site Projects Team during Installation and Commissioning phases for any New Project</p><p>Support Engineering Team during Installation and Commissioning phases for any New Project</p><p>Responsible for implementing a Safe Environment for both Equipment &amp; Associates and 100% closure for all Safety Near Misses raised over the Shifts</p><p>Responsible for implementing Quality and Food Safe Environment for the Products through maintain Site CCPs, OPRP s states and 100% closure for all Q&amp;FS Near Misses raised over the Shifts</p><p>Responsible for Implementing and Suppling Technical Solutions for all new Ideas including Sustainability and Waste Management Projects</p><p>Responsible for Triggering and Suppling Technical Solutions for any Chronic Issues</p><p>Represent Technical Team in internal and external Audits on his area by providing Documentations related to his Area</p><p>Responsible for the Training of other Shop Floor Associates on Minor Breakdowns Troubleshooting for all Equipment</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description: Job Title: Warehouse Picker Location: cairo - giza Employment Type: Full-Time Gender: Male Job Summary: We are hiring Warehouse Pickers to handle order picking and packing operations inside a dark store while ensuring accuracy and efficiency in fulfilling customer orders. Key Responsibilities: Pick and pack items accurately based on order lists. Ensure products are handled carefully and stored properly. Maintain cleanliness and organization inside the warehouse. Follow company policies and safety procedures. Assist with stock arrangement and inventory when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements: Age: 18 to 35 years old. Education: Able to read and write with basic English skills. Students are accepted (up to 20%). Ability to work in rotational shifts. Ability to work in a fast-paced environment. Required Skills: Environment Inventory BASIC Organization Packing Operations Hiring Education English Apply for this job</p><p></p></section>

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.<br>We are looking for a Project Manager to work closely with our exceptional, global household name client. Please be advised that this is an on site role, based on client site in Cairo, Egypt.<br>In this role you will work with a team of Project Managers, and be the first point of contact for the client's Design-2-Print and Marketing teams in the coordination/briefing of packaging development projects. You will also assist on packaging projects for different supports, artwork, and pre-press briefings, whilst ensuring the daily coordination of the production. This is an outstanding opportunity for an exceptional Graphics Manager to work with one of the world's most prominent household name brands, whilst also joining a global market leading business that is embarking on an exciting growth journey.<br><br>In this role you will…Coordinate the artwork production between our team and clients Follow-up of the production and deadlines, manage and coordinate projects, and be responsible for the On-time & On-quality delivery Be responsible for the development and execution of packaging ranges Perform quality control/brand champion activities Support teams and provide training to new members of our customer teams involved in the artwork process Drive continuous improvement pipeline for artwork process and ensure alignment with global artwork process Be the guardian of brand guidelines Provide the client and production team with a clear visibility on the timing and the global roadmap<br><br>You will have…Experience in graphic arts - with around 4 years in design, print and production industry. Strong technical skills, excellent knowledge of the graphic chain and packaging (artwork and reprography), printing processes (offset, dry offset, flexo, rotogravure), proofing and colour management. A rigorous mindset, coupled with an organized approach and a customer service focus English speaking ability The ability to work autonomously<br><br>About Propelis<br>Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio<br>For more information visit: www. SGXgraphics.com<br><br><br>We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>TERMS OF REFERENCE&nbsp; (to be completed by Hiring Office)</strong> <br> Hiring Office: <p>UNFPA Arab States Regional Office (ASRO) — Communications Unit&nbsp;</p><br> <br> Purpose of consultancy: <p>The UNFPA Arab States Regional Office (ASRO) frequently produces digital and print publications requiring fast, high-quality, and brand-compliant visual design. The purpose of this consultancy is to establish non-binding Framework Agreements (Individual Retainer Contracts) with pre-vetted freelance graphic designers to provide high-quality graphic design, visual layout, and Desktop Publishing (DTP) services on an on-demand, as-needed basis across the Arab region. Engagement under this retainer framework enables the office to execute work orders via standardized design briefs without initiating new procurement cycles for individual assignments.</p><br> <br> <p>Scope of work:</p><br> <p><i>(Description of services, activities, or outputs)</i></p><br> <p>When activated via an individual design brief, the retainer holder shall provide high-quality graphic design and layout services. The scope of work encompasses:</p><br> <ul> <li><strong>Visual identity and brand alignment:</strong> Ensuring all creative assets flawlessly follow the UNFPA branding toolkit guidelines.</li> <li><strong>Layout and creative concept development:</strong> Submitting three distinct initial cover and layout concept options for review based on the provided design brief.</li> <li><strong>Iterative proof corrections:</strong> Executing progressive sub-rounds of text and design corrections in coordination with the communications and technical units until full layout integrity is achieved.</li> <li><strong>Structuring and adjusting layouts to account for multilingual requirements:</strong> Ensuring correct right-to-left (RTL) formatting logic for Arabic text, and left-to-right (LTR) formatting logic for English and French text, including proper text-flow adjustments across bilingual or trilingual layouts.</li> <li><strong>Digital accessibility compliance:</strong> Designing all digital products to meet international accessibility standards for persons with disabilities (WCAG 2.1 mapping). This includes embedding proper alternative text (alt-text) tags for images, charts, and maps provided by the technical unit, defining a logical document reading order for screen readers, ensuring high color contrast thresholds, and formatting tagged structural headings within the final PDF asset.</li> <li><strong>Sustainable design practices:</strong> In line with UN green mandates, prioritizing digital-first, screen-optimized products. If physical printing is requested, files must be structurally optimized for local, recycled-paper printing contexts.</li> </ul> <p><strong>Strict prohibition on raw AI asset generation and automated layouts</strong></p><br> <p>The utilization of unedited artificial intelligence image generators, automated layout software, or raw machine-generated design elements (e.g., Midjourney, DALL-E, automated Canva layouts, or generic AI vector wrappers) to execute the required graphic design interventions is strictly prohibited. While professional layout software utilities, digital drawing applications, and standard design tools are necessary for technical and mechanical precision, the final output must completely reflect human analytical judgment, custom visual harmonization, and creative design polish. Submissions that display a reliance on generic templates, robotic visual generation loops, or superficial machine adjustments will be rejected as non-responsive, and final vendor payment will be frozen.</p><br> <br> Duration and working schedule: <p><strong>Duration:</strong>&nbsp;</p><br> <p>Initial duration of&nbsp;<strong>11 months</strong> from the date of contract signature. Subject to satisfactory performance assessments and ongoing operational needs, contracts may be considered for renewal following a mandatory&nbsp;<strong>one-month break in service</strong> in full compliance with UNFPA consultancy policy.</p><br> <p><strong>Schedule:</strong>&nbsp;</p><br> <p>On-demand retainer basis (as-needed). Turnaround parameters, deadlines, and page counts will be negotiated case-by-case upon issuance of each design brief.</p><br> <br> Place where services are to be delivered: <p>Remotely</p><br> <br> Delivery dates and how work will be delivered (<i>e.g.</i> electronic, hard copy etc.): <p>Work deliverables will be delivered electronically according to the negotiated project schedules in the individual design briefs. Turnaround parameters, deadlines, and total page counts will be negotiated case-by-case at the time of the specific design brief issuance.&nbsp;&nbsp;</p><br> <p>Upon completion of each work order, the consultant must submit a complete asset package including:</p><br> <ol> <li><strong>Pre-press printable files: High-resolution, print-ready PDFs with crop marks and bleeds.</strong></li> <li><strong>Digital-optimized files: Low-resolution, interactive web-ready PDFs (with hyperlinked tables of contents and URLs) and standalone social media graphics if requested.</strong></li> <li><strong>Open source working files: Complete packaged source files (e.g., Adobe InDesign .indd, Illustrator .ai, Photoshop .psd) including all linked high-resolution imagery and vector assets.</strong></li> </ol> <p>All layout and design work executed under this retainer framework must strictly comply with:</p><br> <ul> <li>The&nbsp;<strong>UNFPA Global Branding Toolkit</strong> (corporate typography, color palettes, logo placement rules, and grid structures). The full toolkit is accessible via this Link:&nbsp;<u>http://unf.pa/brand</u>&nbsp;using this&nbsp;<strong>Password: Guidelines2025_Live!&nbsp;</strong></li> <li>The&nbsp;<u>UNFPA Global Brand examples</u>.</li> </ul> <br> Monitoring and progress control, including reporting requirements, periodicity format and deadline: <p><strong>Day-to-day art direction:</strong>&nbsp;</p><br> <p>The consultant will work under the direct day-to-day creative supervision of the Communications Unit to ensure design quality control.</p><br> <p><strong>Substantive review, and final approval ownership:</strong>&nbsp;</p><br> <p>The respective Technical Requesting Unit remains responsible for content accuracy, proofreading text inside the proofs, and granting the final written sign-off and approval on both the final text and design layout before public distribution or printing.&nbsp;</p><br> <p><strong>Performance evaluation and quality assessment:&nbsp;</strong></p><br> <p>Upon completion of each work order, the Communications Unit, and the Requesting Technical Unit, will conduct a formal performance assessment of the deliverables (evaluating criteria such as design quality, visual creativity, brand compliance, speed/adherence to deadlines, and communication responsiveness). Satisfactory evaluation scores are required to process payment clearances and maintain roster eligibility. In cases of repeated poor performance, failure to adhere to branding guidelines, or unsatisfactory layout quality, UNFPA reserves the right to issue a formal warning or immediately terminate the retainer contract without obligation for future work order activations.</p><br> <br> Supervisory arrangements:&nbsp; <p>The Communications Unit, led by&nbsp;<strong>Samir Aldarabi, Regional Communications Adviser</strong>, will serve as the technical gatekeeper and managing authority for this retainer contract.</p><br> <br> Expected travel: <p>None. (100% remote assignment).&nbsp;</p><br> <br> Required expertise, qualifications and competencies, including language requirements: <p><strong>Educational requirements:</strong></p><br> <ul> <li>A First-level university degree (Bachelor’s degree) in Graphic Design, Fine Arts, Visual Communications, Digital Media, or a related field.</li> <li>A relevant technical diploma or secondary education combined with two (2) additional years of qualifying professional experience may be accepted in lieu of a university degree.</li> </ul> <p><strong>Years of experience:</strong></p><br> <ul> <li>A minimum of&nbsp;<strong>two years</strong> of progressively responsible professional experience in graphic design, publication layout, Desktop Publishing (DTP), and corporate brand management.</li> <li>Demonstrated track record producing high-level publications (e.g., annual reports, complex policy briefs, data-dense infographics, and social media visibility asset packs).</li> </ul> <p><strong>Technical competencies &amp; software proficiency:</strong></p><br> <ul> <li>Expert mastery of industry-standard professional software (Adobe Creative Cloud: InDesign, Illustrator, Photoshop, Acrobat Pro).</li> <li>Demonstrated experience in native InDesign file packaging, master page configuration, layer management, and layout grid setup.</li> <li>Proven technical proficiency in formatting right-to-left (RTL) Arabic typography and left-to-right (LTR) English/French typography.</li> <li>Strong technical familiarity with WCAG 2.1 digital accessibility tagging and screen-reader optimization within PDF publications.</li> </ul> <p><strong>Language requirements:</strong></p><br> <ul> <li>Fluency (written and spoken) in English and Arabic is required. Working knowledge of French is an asset.</li> </ul> <br> Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable: <p><strong>The Communications Unit and Technical Requesting Unit will make available:</strong></p><br> <ul> <li>The final copyedited, proofread narrative text file in an editable format (MS Word).</li> <li>All mandatory institutional reference links (UNFPA global branding toolkit, corporate templates, and photo libraries).</li> <li>The design brief, including specific dimensions, layout constraints, or presentation goals required for the final product.</li> <li>The exact, approved text for all mandatory legal disclaimers, funding acknowledgments, or institutional notices.</li> </ul> <br> Other relevant information or special conditions, if any: <p><strong>We require the retainer holder to provide:</strong></p><br> <ul> <li>An assigned, responsive point of contact or rapid communication workflow to coordinate assignments.</li> <li>A clear, structured execution timeline ensuring full adherence to the negotiated design milestones.</li> <li>The complete, multi-asset deliverable package as defined under the specific activities section below.</li> </ul> <p><strong>Payment safeguard:&nbsp;</strong></p><br> <ul> <li>Final consultant payment against an activated Purchase Order (PO) will remain frozen until both the Communications Unit and the technical requesting unit issue a joint technical clearance confirming all assets have been satisfactorily received.</li> </ul> <p><strong>Selection and awarding of retainer contracts:</strong></p><br> <p>Because this process aims to select qualified freelance designers for individual retainer contracts, candidates will be evaluated on a Pass/Fail baseline of portfolio quality and technical compliance, with contract awards and task matching dictated by the most competitive financial rates provided. Candidates will be evaluated covering:&nbsp;</p><br> <ul> <li><i><strong>Technical portfolio check&nbsp;</strong></i></li> <li>&nbsp;Submission of a professional-level portfolio demonstrating advanced creative design capability.&nbsp;</li> <li>Submission of a professional portfolio showcasing corporate layout design (reports, policy briefs, infographics).</li> <li>Demonstrated experience in typography hierarchy, grid layouts, and accessible digital documents.</li> <li>Result: Pass/fail</li> </ul> <ul> <li><strong>Multilingual and tool proficiency</strong>&nbsp;</li> <li>Mastery of industry-standard software (Adobe Creative Suite: InDesign, Illustrator, Photoshop). Candidates must provide one sample packaged native file (InDesign package) or an IDML file accompanied by a PDF showing the hidden layout grid and structural characters to verify professional grid alignment, master page configuration, and clean layer management.</li> <li>Proven capability in formatting right-to-left (RTL) Arabic layouts and left-to-right (LTR) English/French layouts.</li> <li>Result: Pass/fail</li> </ul> <ul> <li><strong>Financial rate sheet (per-page/product retainer basis)&nbsp;</strong></li> <li>Bidders must submit fixed, standard rates using the financial matrix below. Oncoming work orders will be matched primarily to the lowest-priced available roster member for that product type.&nbsp;</li> </ul> <br> Required financial rate matrix <p>Bidders must outline their flat rates based on the following standard office products. Hourly rates or raw Word-document page counts will not be accepted. All page billing is calculated based on final designed publication pages:</p><br> <strong>Product type</strong> <strong>Unit</strong> <p><strong>Proposed retainer rate</strong></p><br> <p><strong>EGP</strong></p><br> <br> Standard report layout (Text, images and basic tables)&nbsp; Per final designed page&nbsp; <br> Highly complex document (Dense data layout with multiple tables, charts, and custom infographics)&nbsp; Per final designed page <br> Complex policy brief (High infographic density)&nbsp; Per final designed page <br> Brochure / leaflet / visibility asset&nbsp; Flat rate per product&nbsp; <br> Social media asset pack (Set of 4 static cards/covers)&nbsp; Flat rate per pack&nbsp; <br> Animated GIF / short motion graphic (Up to 15 seconds)&nbsp; Flat rate per product&nbsp; <br> Social media reel / video edit (Up to 60 seconds with subtitles)&nbsp; Flat rate per product&nbsp; <br> <br> <br> Submission instructions <p>Interested freelance designers must submit:</p><br> <ul> <li>A written application containing their CV.</li> <li>A link to their creative portfolio.&nbsp;</li> <li>Their completed Financial Rate Sheet.&nbsp;</li> </ul> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About TJM Labs TJM Labs is building the digital workforce for pharmacy.<br> Pharmacies are being asked to do more with fewer resources.<br> Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.<br> We're changing that.<br> TJM Labs builds AI-powered automation designed specifically for pharmacy.<br> Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.<br> As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.<br> About the Role We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.<br> You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.<br> This is not an account ownership role.<br> You won't own the customer relationship, customer strategy, or implementation project.<br> Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.<br>' Your job is to figure out what that actually means.<br> Sometimes the answer will be straightforward.<br> Other times, you'll need to ask questions, understand the pharmacy workflow, gather examples, look at system information, reproduce the behavior, and document what you've learned so our technical teams can investigate efficiently.<br> You don't need to be an engineer.<br> You do need to be technically curious, comfortable troubleshooting, an excellent communicator, and willing to keep asking questions until you understand what's actually happening.<br> What You'll Do 1.<br> Be a Responsive First Point of Support You'll help manage incoming day-to-day communication from pharmacy customers across our support channels.<br> Respond promptly and professionally to customer questions and reported issues.<br> Ask thoughtful follow-up questions to understand exactly what the customer is experiencing.<br> Gather the information needed to determine whether something is a question, training issue, workflow issue, configuration issue, product issue, or potential defect.<br> Help customers resolve issues that can be addressed without engineering involvement.<br> Set clear expectations about what happens next when additional investigation is required.<br> Keep customers updated rather than leaving them wondering whether anyone is working on their issue.<br> Close the loop once an issue has been resolved.<br> You won't be expected to have every answer.<br> You will be expected to take responsibility for getting the information to the right person and making sure the question doesn't disappear.<br> 2. Investigate Before You Escalate One of the most important parts of this role is turning a customer-reported problem into something our technical teams can efficiently investigate.<br> Ask targeted questions about what happened before, during, and after the reported issue.<br> Gather specific examples, timestamps, prescription or workflow context, screenshots, and other appropriate information.<br> Understand what the customer expected to happen versus what actually happened.<br> Review available system activity, configurations, logs, and other troubleshooting information.<br> Attempt to reproduce reported behavior when appropriate.<br> Determine whether the issue affects one scenario or a broader workflow.<br> Check known issues and available documentation before escalating.<br> Document what you've already investigated so another team doesn't have to start from zero.<br> Your goal is to make sure engineering spends its time solving technical problems rather than trying to figure out what the problem is.<br> 3. Create Excellent Technical Support Tickets When an issue needs to move to engineering or another technical team, you'll make sure they receive a clear, actionable ticket.<br> What is happening — and what should be happening instead?<br> Which pharmacy and workflow are affected?<br> When did it happen, and is it reproducible?<br> What specific examples demonstrate the problem?<br> What troubleshooting has already been completed?<br> Is there a workaround, and how is this affecting the pharmacy's operation?<br> A great escalation means the technical team can begin investigating without immediately coming back for basic information.<br> 4. Understand the Pharmacy Behind the Problem Software support at TJM requires more than understanding software.<br> You need to understand pharmacy.<br> Use your knowledge of pharmacy operations and pharmacy management systems to put customer questions into context.<br> Learn how each customer's TJM automation fits into its pharmacy operation and use that understanding to troubleshoot more effectively.<br> 5. Communicate Clearly Through Resolution Great support isn't only about solving the problem.<br> It's also about what the customer experiences while we're solving it.<br> Explain technical information in clear, plain language.<br> Provide updates while issues are being investigated.<br> Avoid making promises before you have the information to make them.<br> Let customers know what we need from them and why.<br> Communicate internally when an issue may have broader customer impact.<br> Bring in the Implementation Lead or CSM when an issue crosses into their area of ownership.<br> Help diffuse frustration through responsiveness, empathy, and clear communication.<br> Confirm that the customer is actually seeing the expected behavior before considering an issue resolved.<br> 6. Know When to Pull in the Pod You'll work closely with Customer Success Managers and Implementation Leads, but each role has a different job.<br> Customer Success Managers own the strategic customer relationship, overall customer health, and escalations.<br> Implementation Leads own the day-to-day execution of implementations, including workflow documentation, implementation requirements, stakeholder coordination, QA, and go-live.<br> Pharmacy Bot Support Specialists provide day-to-day product support, investigate reported problems, gather the information needed to troubleshoot them, resolve what they can, and create high-quality escalations when technical assistance is required.<br> 7. Help Us Spot Patterns Individual support conversations can tell us a lot about our product.<br> Issues that appear repeatedly across customers.<br> Areas where customers consistently need additional training.<br> Workflows that generate frequent questions.<br> Product behavior that creates confusion.<br> Documentation or support resources we should improve.<br> Potential product enhancements.<br> Opportunities to prevent future support issues.<br> What We Offer Remote-first work environment The opportunity to work at the intersection of pharmacy, healthcare, and AI Meaningful opportunity to learn and grow as TJM Labs continues to scale What We're Looking For 2+ years of experience working in a pharmacy environment, such as retail, specialty, mail-order, hospital, long-term care, or compounding.<br> Hands-on familiarity with pharmacy workflows and pharmacy management systems.<br> Technical curiosity and a genuine interest in figuring out how things work.<br> A methodical approach to problems and excellent follow-up questions.<br> Clear writing and the ability to document details someone else needs to act.<br> Patience and professionalism when someone is frustrated.<br> Strong attention to detail and the ability to manage multiple customer questions and support issues.<br> Comfort working independently in a remote environment, screen sharing, video meetings, and learning new software.<br> Understanding of the importance of appropriately handling PHI and other sensitive healthcare information.<br> Pharmacy Technician Experience Is Highly Desired Current or previous pharmacy technician experience is highly desired.<br> Registered or certified pharmacy technicians are strongly encouraged to apply.<br> If you've worked in a pharmacy, you understand that 'the prescription didn't process correctly' could mean a dozen different things, and you know the questions to ask before deciding something is actually wrong with the pharmacy management system.<br> Pharmacy Management System Experience Hands-on familiarity with pharmacy management systems is required for this role.<br> Experience with systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, QS/1, or similar pharmacy management platforms is particularly valuable.<br> Nice to Have Previous software or technical support experience.<br> Experience training pharmacy staff on technology or workflows.<br> Experience supporting software implementations.<br> Familiarity with Jira, Zendesk, ServiceNow, or similar tools.<br> Experience reviewing logs, configurations, or system activity.<br> Basic familiarity with Windows, networking, integrations, or software troubleshooting.<br> Experience with healthcare technology, workflow automation, or AI-powered technology.<br> Experience in specialty, compounding, long-term care, mail-order, or high-volume retail pharmacy.<br> What You Don't Need You don't need to know how to code.<br> You don't need to be an engineer.<br> You don't need to be a project manager.<br> You don't need to own a book of business.<br> You don't need previous experience working with AI.<br> You don't need to arrive knowing TJM's technology.<br> You do need to understand pharmacy, enjoy technology, communicate exceptionally well, and be curious enough to keep digging when the first answer doesn't make sense.<br> We'll teach you the rest.<br> You'll Probably Love This Role If.<br>.. Someone saying 'it's broken' immediately makes you want to know exactly what they were doing when it broke.<br> You're the person in the pharmacy people call over when something weird happens with the computer.<br> You ask, 'Can you show me?<br>' a lot. You enjoy figuring out why something happened almost as much as fixing it.<br> You know that 'it happens all the time' is not quite enough information to troubleshoot a problem.<br> You can talk comfortably with a pharmacy technician one minute and clearly document the same issue for an engineer the next.<br> You don't throw an issue over the fence to engineering and consider your job done.<br> There's something deeply satisfying to you about finally figuring out why the weird thing was happening.<br> Why TJM Labs You'll join a fast-growing company working on a very real problem in healthcare.<br> You'll see our automation working inside real pharmacies and taking repetitive work off the shoulders of pharmacists and pharmacy technicians.<br> For the right person, this can be a path from using pharmacy technology every day to becoming someone who helps shape how that technology works for pharmacies.<br></span> </div>

<ul><li><p>Ensures continuous availability of packing materials to support production requirements.</p></li><li><p> Drives sustainable cost savings across the packing-material category.</p></li><li><p> Develops effective short-, medium-, and long-term purchasing strategies.</p></li><li><p> Optimizes supplier commercial terms and sourcing decisions.</p></li><li><p> Balances long-term purchasing commitments with demand changes, and prices &nbsp;exposure.</p></li><li><p> Supports production continuity through proactive supplier and supply-risk management.</p></li><li><p> Optimizes shipping decisions by balancing required delivery time and logistics cost.</p></li><li><p> Supports New Product Development and packaging changes through timely sourcing and supplier coordination.</p></li><li><p> Enhances procurement agility and resilience through alternative sourcing and risk mitigation.</p></li><li><p> Develops procurement capabilities and drives high performance within the team.</p></li><li><p> Supports local and global procurement projects when assigned.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><p><strong>Education</strong></p></li><li><p> Bachelor's Degree.</p></li><li><p><strong>Professional Certification</strong></p></li><li><p> CIPM and Supply Chain Management certifications is preferred.</p></li><li><p><strong>Experience</strong></p></li><li><p> Minimum 8 years of relevant experience</p></li><li><p> Minimum 5 years in managerial responsibilities.</p></li><li><p> Manufacturing / FMCG experience preferred.</p></li><li><p><strong>Technical Competencies</strong></p></li><li><p> Strategic Sourcing</p></li><li><p> Supplier Management</p></li><li><p> Negotiation &amp; Contract Management</p></li><li><p> Cost Saving &amp; Cost Analysis</p></li><li><p> SAP System<br><br></p></li></ul><p></p>