Orthopaedics Jobs in Egypt
425 Jobs Found
Company Description Al Andalous Medical Company is a leading pharmaceutical company in Egypt, recognized for high growth and strong market presence across multiple therapeutic areas. The company focuses on providing value-added product portfolios at optimal prices, combined with premium quality standards. It is committed to delivering comprehensive medical information and services that maximize customer-defined value. By offering total quality medications tailored to physicians’ vital needs, Al Andalous aims to maintain a profound and effective role within selected physician segments. The organization emphasizes innovation, customer focus, and continuous improvement in healthcare solutions. Role Description The Sales Specialist is a full-time remote role responsible for promoting Al Andalous Medical Company’s pharmaceutical products to healthcare professionals and other key stakeholders. Daily activities include conducting virtual sales meetings, presenting product benefits and therapeutic indications, and following up with existing and prospective customers to build strong, long-term relationships. The role involves identifying new business opportunities, managing sales pipelines, and collaborating with internal teams to align on product positioning and market strategies. The Sales Specialist will also deliver remote product training sessions, respond to customer inquiries, and provide feedback from the field to support continuous improvement in products and services. Performance will be measured through achievement of sales targets, customer satisfaction, and adherence to company compliance and ethical standards. Qualifications Candidates should possess strong Communication and Customer Service skills to engage effectively with healthcare professionals and respond to inquiries clearly and professionally. Candidates should possess proven Sales capabilities, including consultative selling and relationship-building skills, to drive product adoption and meet or exceed sales targets. Candidates should possess Training and Sales Management skills to deliver product education sessions and support the coordination of sales activities and planning. Relevant experience in pharmaceutical or healthcare sales, with knowledge of therapeutic areas and market dynamics, is highly beneficial. Ability to work independently in a remote setting, manage time effectively, and use digital tools and CRM systems for reporting and communication. Bachelor’s degree in Pharmacy, Science, Business, or a related field is preferred, along with strong analytical, negotiation, and presentation skills.
<p>Job Objective : The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where heshe has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures & regulations. Environment: Internal: Plasma Operations and Medical Director, Quality, Center Manager, Operations Manager and Medical staff. External: Donors, Health Authorities, government agencies, patient groups, auditors, and community organizations.</p><h3>Key responsibility:</h3><ul><li>- Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience.</li><li>- Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</li><li>- Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</li><li>- Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</li><li>- Perform the required physical examination for donors.</li><li>- Review donors related documents carefully.</li><li>- Carefully explain the Informed Consent and witness the donors signature on the form.</li><li>- In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</li><li>- Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</li><li>- Management of Donor Adverse Event Reactions and the appropriate level of care.</li></ul><h3>Key responsibility:</h3><ul><li>- Timely review of accumulated data to confirm established donor suitability, donor safety and product safety.</li><li>- Review the accumulated laboratory data of SPE, syphilis and Total Protein results in a timely basis, as well as the collection records, to determine whether the donor should be deferred for further donation.</li><li>- Approve a donor whose SPE results were abnormal for plasmapheresis when normal results are obtained.</li><li>- Recommend changes and improvements to Standard Operating Procedures.</li><li>- Provide education sessions to the center medical staff according to the company's Standard Operating Procedures (SOP).</li><li>- Learn, understand and be independent working with the PDS (Plasma Donor System).</li><li>- Follows all cGMP and good documentation practice guidelines.</li><li>- Review the QA reports for timely and appropriate actions on moderate complexity procedures for test problems.</li></ul><h3>Academic experience required</h3>Essential: - Bachelors Degree in Medicine. Preferred: Post graduate studies in Medicine, preferrable<h3>Professional experience required :</h3><ul><li>- Clinical experience.</li><li>- Experience in GxP-regulated environment.</li></ul><h3>Computing skills :</h3>- Proficiency in all Microsoft Office applications.<h3>Personal skills:</h3><ul><li>- Clinical skills.</li><li>- Assertiveness and decision-making ability.</li><li>- Quality mindset.</li><li>- Excellent customer service skills.</li><li>- Organized and able to manage time effectively.</li><li>- Ability to work within a highly regulated and fast paced medical environment.</li><li>- Ability to influence and direct center medical staff through effective leadership skills.</li><li>- Ability to understand, explain, follow, and enforce SOPs and protocols.</li><li>- Ability to plan, communicate and execute activities for the improvement of overall operations.</li></ul>Languages: Excellent written and spoken English and Arabic.<p><strong>Desired Candidate Profile</strong></p><ul><li>- Clinical skills.</li><li>- Assertiveness and decision-making ability.</li><li>- Quality mindset.</li><li>- Excellent customer service skills.</li><li>- Organized and able to manage time effectively.</li><li>- Ability to work within a highly regulated and fast paced medical environment.</li><li>- Ability to influence and direct center medical staff through effective leadership skills.</li><li>- Ability to understand, explain, follow, and enforce SOPs and protocols.</li><li>- Ability to plan, communicate and execute activities for the improvement of overall operations.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are looking for a Senior Counsel-M&A to join our Legal team. Reporting to the Deputy General Counsel, Strategic Transactions & Technology, the Senior Counsel – M&A will be based in any North American city with a Clarivate office and will form part of a highly respected global legal team. This role will be a legal business partner supporting Clarivate’s corporate transactions, including mergers, acquisitions, divestitures, financing, complex commercial agreements, and more.</p><br><p><b>About You – experience, education, skills, and accomplishments</b></p><br><ul><li>Juris Doctor (J.D.) degree from an accredited law school.</li><li>Active license to practice law and in good standing with the applicable bar association.</li><li>5+ years’ experience as an attorney working primarily on complex, multinational mergers and acquisitions, including at least 3 years at a large North American law firm as a corporate/M&A associate.</li></ul><p><b>It Would Be Great If You Also Have...</b></p><br><ul><li>Prior in-house experience preferred.</li><li>Excellent negotiation, organizational and deal management skills.</li><li>Enthusiasm for process improvement and client satisfaction.</li><li>Highly proficient in spoken and written English. Other language skills a plus.</li><li>Demonstrated ability to interact with and influence senior executive leaders.</li><li>Admitted in good standing to the bar of working location.</li></ul><p><b>What Will You Be Doing in This Role?</b></p><br><ul><li>Lead legal support for Clarivate’s corporate transactions, including the review and negotiation of deal documents, assistance in structuring deals, and coordination of due diligence.</li><li>Lead a variety of general corporate projects.</li><li>Review and negotiate complex commercial agreements, as time permits.</li><li>Identify ongoing personal training and developmental needs as part of continuous career and professional development.</li><li>Some travel on an as needed basis.</li></ul><p><b>About the Team</b></p><br><p>The team is a highly collaborative group focused on supporting the company's most critical legal and business initiatives. The team includes professionals specializing in M&A, intellectual property, technology transactions, vendor agreements, content licensing, AI governance, and corporate finance. Team members are located across the United States, Canada, Europe, and Asia, creating a dynamic and globally connected environment.</p><br><p>This position offers a unique opportunity to work on sophisticated, high-value M&A and strategic transactions. You will have the opportunity to lead complex deals, interact with senior executives, and contribute directly to the company's long-term growth strategy, all while benefiting from a more balanced and sustainable work-life environment.</p><br><p><b>Hours of Work</b></p><br><p>This is a full-time, permanent position working primarily during core business hours. Flexibility will be required to support colleagues and stakeholders across multiple global time zones.</p><br><p>This is a hybrid role with an expectation of working in the office up to three days per week.</p><br><p><b>Compensation</b></p><br><p>The expected base salary for this position is $192,000-$240,000 CAD per year/$165,000-$205,000 USD per year. This role is eligible for a 15% Annual Incentive Plan (AIP). Individual pay is based upon experience, education, skills, expertise, and other relevant factors.</p><br><p>In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401(k) with company match, long-term disability coverage, vacation, sick time, volunteer time, employee discount programs, and many more benefits.</p><br><br><p>At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.</p><br> </div>
<p>Job objective The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where heshe has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows the applicable policies, procedures & regulations.</p><p>- Rotational Shifts (not fixed), 5 working days and 2 days off , 8 working hours</p><p>Key responsibility</p><p>- Ensure the proper selection of suitable plasmapheresis donors according to the effective policies and procedures as well as the as the clinical experience.</p><p>- Observe and confirm compliance of the Center's medical procedures as they affect the safety of the donors and the collected plasma.</p><p>- Responsible for the certification, training and performance of the center medical staff as it pertains to the donor assessment and to compliance with the company's policies and procedures.</p><p>- Provide additional necessary training, re-certification and corrective actions for the center's medical staff, in collaboration with the training department.</p><p>- Perform the required physical examination for donors.</p><p>- Review donors related documents carefully.</p><p>- Carefully explain the Informed Consent and witness the donor's signature on the form.</p><p>- In a private and confidential setting, discuss the high-risk behavior educational material and definitions of high-risk behavior categories in order to provide the donor with the ability to self-exclude from donating.</p><p>- Participate in the notification and counselling of donors found to be positive for various infectious disease markers such as HBV, HIV, HCV, syphilis, and other required tests.</p><p>- Management of Donor Adverse Event Reactions and the appropriate level of care.</p><p>- Timely review of accumulated data to confirm established donor suitability, donor safety and product safety.</p><p>- Review the accumulated laboratory data of SPE, syphilis and Total Protein results in a timely basis, as well as the collection records, to determine whether the donor should be deferred for further donation.</p><p>- Approve a donor whose SPE results were abnormal for plasmapheresis when normal results are obtained.</p><p>- Recommend changes and improvements to Standard Operating Procedures.</p><p>- Provide education sessions to the center medical staff according to the company's Standard Operating Procedures (SOP).</p><p>- Learn, understand and be independent working with the PDS (Plasma Donor System).</p><p>- Follows all cGMP and good documentation practice guidelines.</p><p>- Review the QA reports for timely and appropriate actions on moderate complexity procedures for test problems.</p><p>Academic experience required</p><p>Essential: - Bachelors Degree in Medicine.</p><p>Preferred: - Post graduate studies in Medicine, preferrable.</p><p>Professional experience required</p><p>- Clinical experience.</p><p>- Experience in GxP-regulated environment.</p><p>Computing skills</p><p>- Proficiency in all Microsoft Office applications.</p><p>Personal skills</p><p>- Clinical skills.</p><p>- Assertiveness and decision-making ability.</p><p>- Quality mindset.</p><p>- Excellent customer service skills.</p><p>- Organized and able to manage time effectively.</p><p>- Ability to work within a highly regulated and fast paced medical environment.</p><p>- Ability to influence and direct center medical staff through effective leadership skills.</p><p>- Ability to understand, explain, follow, and enforce SOPs and protocols.</p><p>- Ability to plan, communicate and execute activities for the improvement of overall operations.</p><p>Languages Excellent written and spoken English and Arabic.</p><p><strong>Desired Candidate Profile</strong></p><p>Essential: - Bachelors Degree in Medicine.</p><p>Preferred: - Post graduate studies in Medicine, preferrable.</p><p>- Clinical experience.</p><p>- Experience in GxP-regulated environment.</p><p>- Proficiency in all Microsoft Office applications.</p><p>- Clinical skills.</p><p>- Assertiveness and decision-making ability.</p><p>- Quality mindset.</p><p>- Excellent customer service skills.</p><p>- Organized and able to manage time effectively.</p><p>- Ability to work within a highly regulated and fast paced medical environment.</p><p>- Ability to influence and direct center medical staff through effective leadership skills.</p><p>- Ability to understand, explain, follow, and enforce SOPs and protocols.</p><p>- Ability to plan, communicate and execute activities for the improvement of overall operations.</p><p>Languages Excellent written and spoken English and Arabic.</p>
<h2><strong>Accounts Payable Accountant (Medical Sector)</strong></h2><p><strong>Location:</strong> iVein Clinics – Egypt<br><strong>Department:</strong> Finance<br><strong>Reports To:</strong> Finance Manager </p><p></p><h3><strong>About iVein Clinics</strong></h3><p>iVein Clinics is a rapidly growing healthcare group dedicated to delivering high-quality patient-centered medical services. As part of our expansion, we are seeking an experienced <strong>Accounts Payable Accountant</strong> who will play a key role in managing the company's financial obligations, ensuring compliance with financial policies, and maintaining strong relationships with vendors and medical suppliers.</p><h1><strong>Position Summary</strong></h1><p>The <strong>Accounts Payable Accountant</strong> is responsible for managing the complete accounts payable cycle, ensuring timely and accurate processing of supplier invoices, physician payments, operational expenses, and other financial obligations. The role requires strong financial analysis skills, excellent attention to detail, and experience working within healthcare or medical organizations where compliance, cost control, and accuracy are critical.</p><p>The ideal candidate will ensure that all payments are properly authorized, accurately recorded, reconciled, and processed in accordance with company policies, accounting standards, and local regulations.</p><h1><strong>Key Responsibilities</strong></h1><h3>Accounts Payable Operations</h3><ul><li><p>Manage the full Accounts Payable cycle from invoice receipt to payment.</p></li><li><p>Review, verify, and process supplier invoices for accuracy, completeness, and appropriate approvals.</p></li><li><p>Match invoices with Purchase Orders (POs), Goods Received Notes (GRNs), contracts, and supporting documentation.</p></li><li><p>Ensure all invoices are coded correctly according to the Chart of Accounts and cost centers.</p></li><li><p>Maintain accurate AP records and supporting documentation.</p></li></ul><h3>Vendor & Supplier Management</h3><ul><li><p>Build and maintain strong relationships with medical suppliers, pharmaceutical vendors, laboratories, service providers, and contractors.</p></li><li><p>Reconcile vendor statements on a monthly basis.</p></li><li><p>Investigate and resolve invoice discrepancies and payment issues.</p></li><li><p>Respond promptly to supplier inquiries regarding payments and outstanding balances.</p></li><li><p>Monitor supplier aging reports and ensure timely settlements.</p></li></ul><h3>Payment Processing</h3><ul><li><p>Prepare weekly and monthly payment schedules.</p></li><li><p>Process payments through bank transfers, checks, and electronic payment systems.</p></li><li><p>Ensure payments comply with internal approval matrices.</p></li><li><p>Monitor payment deadlines to avoid penalties or service interruptions.</p></li><li><p>Maintain proper documentation for every payment transaction.</p></li></ul><h3>Financial Reconciliation</h3><ul><li><p>Perform monthly reconciliation of Accounts Payable balances.</p></li><li><p>Reconcile supplier balances with the General Ledger.</p></li><li><p>Assist in month-end and year-end closing activities.</p></li><li><p>Prepare AP accruals where necessary.</p></li><li><p>Identify discrepancies and recommend corrective actions.</p></li></ul><h3>Expense Control</h3><ul><li><p>Review employee expense claims for policy compliance.</p></li><li><p>Verify travel, procurement, operational, and administrative expenses.</p></li><li><p>Ensure proper allocation of expenses across departments and branches.</p></li><li><p>Monitor recurring expenses and identify opportunities for cost optimization.</p></li></ul><h3>Medical Industry Financial Support</h3><ul><li><p>Process payments related to:</p><ul><li><p>Medical equipment suppliers</p></li><li><p>Pharmaceutical companies</p></li><li><p>Laboratories</p></li><li><p>Medical consumables</p></li><li><p>Physicians and consultants</p></li><li><p>Maintenance providers</p></li><li><p>Healthcare service contracts</p></li></ul></li><li><p>Monitor healthcare supplier contracts and payment terms.</p></li></ul><h3>Reporting & Analysis</h3><ul><li><p>Prepare:</p><ul><li><p>Accounts Payable Aging Reports</p></li><li><p>Vendor Outstanding Reports</p></li><li><p>Cash Flow Forecasts related to AP</p></li><li><p>Monthly Payment Analysis</p></li><li><p>Expense Trend Reports</p></li><li><p>Cost Analysis Reports</p></li></ul></li><li><p>Support management with financial insights and recommendations.</p></li></ul><h3>Compliance & Internal Control</h3><ul><li><p>Ensure compliance with:</p><ul><li><p>Egyptian Accounting Standards</p></li><li><p>Tax regulations</p></li><li><p>VAT requirements</p></li><li><p>Internal financial policies</p></li></ul></li><li><p>Maintain strong internal controls to prevent duplicate or unauthorized payments.</p></li><li><p>Support internal and external audit requirements.</p></li><li><p>Maintain confidentiality of financial information.</p></li></ul><h3>ERP & Systems</h3><ul><li><p>Record and maintain AP transactions within the ERP system.</p></li><li><p>Ensure accurate financial postings.</p></li><li><p>Participate in ERP improvements and process automation initiatives.</p></li><li><p>Maintain digital documentation and payment records.</p></li></ul><h3>Cross-Functional Collaboration</h3><ul><li><p>Coordinate with:</p><ul><li><p>Procurement Department</p></li><li><p>Warehouse</p></li><li><p>Medical Operations</p></li><li><p>HR Department</p></li><li><p>Treasury</p></li><li><p>Finance Team</p></li></ul></li><li><p>Resolve invoice and purchasing discrepancies promptly.</p></li></ul><h3>Continuous Improvement</h3><ul><li><p>Identify opportunities to streamline AP processes.</p></li><li><p>Recommend automation solutions.</p></li><li><p>Improve payment turnaround times.</p></li><li><p>Enhance vendor satisfaction through efficient financial operations.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><h1><strong>Qualifications</strong></h1><ul><li><p>Bachelor's degree in Accounting, Finance, or Commerce.</p></li><li><p>CMA, CPA, IFRS Diploma, or equivalent certifications are an advantage.</p></li><li><p>3 - 5 years of Accounts Payable experience.</p></li><li><p>Previous experience in hospitals, medical centers, healthcare groups, or clinics is highly preferred.</p></li></ul><hr><h1><strong>Technical Skills</strong></h1><ul><li><p>Strong understanding of:</p><ul><li><p>Accounts Payable</p></li><li><p>General Ledger</p></li><li><p>Financial Reporting</p></li><li><p>Bank Reconciliation</p></li><li><p>Cost Accounting</p></li><li><p>VAT & Tax Compliance</p></li><li><p>Cash Flow Management</p></li><li><p>Month-End Closing</p></li></ul></li><li><p>Advanced Microsoft Excel (Pivot Tables, Power Query, VLOOKUP/XLOOKUP, financial formulas).</p></li><li><p>Experience with ERP systems such as Odoo, SAP, Oracle, Microsoft Dynamics, or similar.</p></li><li><p>Knowledge of electronic payment platforms and banking systems.</p></li></ul><p></p>
Duties and Responsibilities Functional:Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk. Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts. Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies. Maintain accurate and confidential patient records, updating files and documents as needed. Handling approval process while verifying patient information and processing the approval. Ability to perform upselling & cross-selling / promoting services to our existing customer according to their needs. Handle patients queries personally or via email. Handle cash and bank related transactions if assigned and ensure100% accuracy. Record & maintain all patients data. Ensure accurate & timely data entry into the system with zero errors. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process. Inform the patients about the available services, products, and promotions. Encourage patients to provide feedback on services provided and their overall experience. Ensure that the entire process is completed within the mandated Turn Around Time. Work closely with healthcare professionals to ensure seamless communication and coordination of patient care Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey. Maintain a professional and courteous manner while protecting confidential patient information.<br>Job Requirements Education:Bachelor’s degree from reputable university.<br>Experience:0-2 years Experience in medical center, customer service or related experience in a healthcare setting is preferred. Pharmaceutical/ Insurance/ medical/ healthcare background is a plus. Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.<br>Skills:Very good in English. Superior written and verbal communication skills. Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations. Excellent communication skills and customer handling skills. Strong problem solving and analytical skills. Flexible team player. Eagerness to learn and be a pillar of support for the larger brand team. Proactive, Energetic, Action Oriented, and detail-driven Time Management.<br>Job expectations:Customer Care Coordinator will work 48 hours per week. Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues. Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally. Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays. Company operates shift patterns & rosters that are designed around the needs of the business and medical center. Weekends/Off Days are variable/ change on a rotational weekly basis. Customer Care Coordinator could be relocated or assigned to another center/location based on business needs & performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management. Punctuality: Responsible for arriving to work on time. Wearing company required full uniform according to management instructions and internal dress code policy. A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training. Ensure full attendance & completion of training course provided by the company.<br>Customer Care Coordinator position at Reception area Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business. Customer Care Coordinator are company frontliners and will work at Reception area. Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
<p>Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Education</b>: At least a high school or vocational diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p>
<br> <div><b>Job Description</b></div> <br> <ol> <li> </li> </ol> <p>Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.</p> <p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p> <p>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.</p> <p>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p> <p>Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p> <p>Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions.</p> <p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p> <p>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p> <p>Work in coordination with all departments and ensure the flow of necessary information.</p> <p>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p> <p>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p> <p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p> <p>Walk agency representatives and potential guests around the facility.</p> <p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p> <p>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.</p> <p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.</p> <p>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p> <p>Support hotel sales. Is authorised to sell charged services.</p> <p>Take part in the Emergency Response Teams.</p> <p>Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.</p> <p>Respond to guest inquiry forms and all written suggestions, complaints etc.</p> <p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p> <br> <div><b>Qualifications</b></div> <br> <p> <strong>Education:</strong> At least a high school or vocational diploma.</p> <p> <strong>Experience: </strong>At least 2 years of experience in the industry.</p> <p> <strong>Foreign Language:</strong> Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p> <p> <strong>Courses and Training:</strong> Prior attendance in seminars and trainings related to the job.</p> <p> <strong>Computer Literacy:</strong> MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p> <p> <strong>Skills:</strong> Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p> <br>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education:</h2><p>At least High School Degree.</p><h2>Experience:</h2><p>At least 4 years of experience in the industry.</p><h2>Foreign Language:</h2><p>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><h2>Courses and Training:</h2><p>Prior attendance in seminars and trainings related to the job.</p><h2>Computer Literacy:</h2><p>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><h2>Skills:</h2><p>Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>
<p>Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least a high school or vocational diploma.</li><li>At least 2 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: At least a Bachelor`s Degree.</li><li>Experience: At least 4 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking- out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least High School Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p>
<p><br></p><p>Job Description</p><p>2.1 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.</p><p>2.2 Compiles and distributes list of anticipated services and amenities to relevant departments.</p><p>2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.</p><p>2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.</p><p>2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction.</p><p>2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.</p><p>2.7 Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><p>2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day.</p><p>2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.</p><p>2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.</p><p>2.11 Works in coordination with all departments and ensures the flow of necessary information.</p><p>2.12 Follows the VIP procedures and greets VIP guests and bid them farewell.</p><p>2.13 Walks agency representatives and potential guests around the facility.</p><p>2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.</p><p>2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.</p><p>2.16 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail.</p><p>2.17 Responds to guest inquiry forms and all written suggestions, complaints etc.</p><p>2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.</p><p>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities.</p><p>2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>
Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a Bachelor`s Degree. Experience: At least 4 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: At least a Bachelor`s Degree.</p><p>Experience: At least 4 years of experience in the industry.</p><p>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</p><p>Courses and Training: Prior attendance in seminars and trainings related to the job.</p><p>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><p>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</p><p>Additional Information Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits</p>
Company Description<br><br>Join us at Accor, where life pulses with passion!<br><br>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br>Hospitality is a work of heart,<br><br>Join us and become a Heartist®.<br><br>Job Description<br><br>2.1 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.<br><br>2.2 Compiles and distributes list of anticipated services and amenities to relevant departments.<br><br>2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.<br><br>2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.<br><br>2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction.<br><br>2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.<br><br>2.7 Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.<br><br>2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day.<br><br>2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers.<br><br>2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.<br><br>2.11 Works in coordination with all departments and ensures the flow of necessary information.<br><br>2.12 Follows the VIP procedures and greets VIP guests and bid them farewell.<br><br>2.13 Walks agency representatives and potential guests around the facility.<br><br>2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.<br><br>2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.<br><br>2.16 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail.<br><br>2.17 Responds to guest inquiry forms and all written suggestions, complaints etc.<br><br>2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.<br><br>2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).<br><br>2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.<br><br>2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.<br><br>2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities.<br><br>2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description<br><br>Qualifications<br><br> Education: At least High School Degree.<br><br> Experience: At least 4 years of experience in the industry.<br><br> Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.<br><br> Courses and Training: Prior attendance in seminars and trainings related to the job.<br><br> Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).<br><br> Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.
<p><h4>Company description</h4>
<p>Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.<br>
Compiles and distributes list of anticipated services and amenities to relevant departments.<br>
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.<br>
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.<br>
Follows up with guests to ensure their requests or problems have been met to their satisfaction.<br>
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.<br>
Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.<br>
Writes down any comments, requests, suggestions and complaints received from guests during the day.<br>
Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and emails them to all of the department managers.<br>
Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.<br>
Works in coordination with all departments and ensures the flow of necessary information.<br>
Follows the VIP procedures and greets VIP guests and bids them farewell.<br>
Walks agency representatives and potential guests around the facility.<br>
Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.<br>
Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.<br>
Keeps any items that guests lose in the facility or forget in their room when checking out. Delivers any lost and found to guests still at the hotel or sends them by mail.<br>
Responds to guest inquiry forms and all written suggestions, complaints etc.<br>
Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, calls a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.<br>
Predicts that all activities and purchased equipment and belongings may create disease for the environment, joins all activities organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.<br>
Provides minimum consumption of currently used items and equipment (paper, printed out etc.).<br>
Implements necessary warnings and departmental trainings in order to save energy inside the facility. Carries on implementing decisions which were taken for saving energy. Predicts effects of environment and efficiency of energy on purchased equipment.<br>
Implements responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and leads staff.<br>
Carries out all responsibilities related to the quality management systems implemented at the facilities.<br>
Carries out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a bachelor’s degree.</li>
<li>Experience: At least 4 years of experience in the industry.</li>
<li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li>
<li>Courses and training: Prior attendance in seminars and trainings related to the job.</li>
<li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li>
<li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In one or two sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b><p><span>As a Senior Training and Education Specialist – Medical Education, you play an important role in advancing clinical knowledge and therapy adoption among healthcare professionals within the CRDN portfolio. Your day typically begins by collaborating with cross functional teams such as medical affairs, clinical, marketing, legal, compliance and commercial leaders to identify educational needs related to new therapies, clinical evidence, or procedural advancements.</span></p><br><p><span>You regularly review feedback from physicians, field teams, and program participants to refine medical education content and ensure that learning materials remain clinically relevant, evidence based, and aligned with global medical education standards. This helps ensure that educational initiatives effectively support safe and appropriate therapy adoption.</span></p><br><p><span>A key part of your role involves planning and delivering high quality medical education programs for healthcare professionals through formats such as workshops, symposia, proctorships, and hands on training sessions. You work closely with clinical experts and faculty to develop structured programs that enhance physicians’ understanding of procedures, clinical outcomes, and best practices.</span><br> </p><br><p><span>You also support the development of medical education materials, course structures, and learning methodologies that facilitate effective knowledge transfer. This may include coordinating training centers, managing faculty engagement, and ensuring programs are executed in line with compliance and regulatory guidelines.</span></p><br><p><span>Throughout the process, you collaborate with internal stakeholders to evaluate the effectiveness of education programs, track participation and learning outcomes, and identify opportunities to strengthen clinical engagement. As a senior professional, you may also lead key medical education initiatives, guide program planning, and support the development of sustainable physician education platforms that contribute to long term therapy growth and improved patient care</span></p><br><p><b><span>Responsibilities may include the following and other duties may be assigned.</span></b></p><br><ul><li><p><span>Plan, develop, and delivertraining programs focused on products, procedures, and therapies to support commercial, marketing, and enabling functions.</span></p><br></li><li><p><span>Gather relevant information and insights required to design training programs; develop course content, training materials, and learning methodologies; and coordinate the creation of supporting training tools and aids.</span></p><br></li><li><p><span>Ensure all training programs align with organizational objectives and comply with global training certification requirements.</span></p><br></li><li><p><span>Collaborate closely with internal stakeholders to maintain alignment and ensure the effectiveness and relevance of training initiatives.</span></p><br></li><li><p><span>Regularly review and update training content and lesson plans to address evolving training needs and ensure technical information remains current and accurate.</span></p><br></li><li><p><span>To track the learning outcome and therapy adoption</span></p><br></li></ul><p><b><span>Required Knowledge and Experience: </span></b></p><br><ul><li><p><span>8+ years of relevant experience in a clinical laboratory environment, clinical training, field sales or support within the medical device or healthcare industry, or equivalent experience.</span></p><br></li><li><p><span>OR Associate’s Degree with 6+ years of relevant experience</span></p><br></li><li><p><span>OR Bachelor’s Degree with 4+ years of relevant experience.</span></p><br></li><li><p><span>Demonstrated experience developing and delivering technical or clinical training programs.</span></p><br></li><li><p><span>Ability to manage training projects from design through implementation.</span></p><br></li><li><p><span>Strong analytical and problem solving skills with the ability to improve processes, systems, or training effectiveness.</span></p><br></li><li><p><span>Excellent communication skills with the ability to influence and collaborate with senior internal stakeholders and cross functional teams.</span></p><br></li><li><p><span>Experience mentoring or coaching colleagues and coordinating work across project teams.</span></p><br></li><li><p><span>Ability to work independently while managing multiple priorities in a dynamic environment.</span></p><br></li><li><p><span>Exposure or experience of interventional cardiology is good to have .</span></p><br></li></ul><p><b>Physical Job Requirements</b><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p></p><br><p><span><b>Recruitment Fraud Alert</b> </span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind: </span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. </span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. </span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. </span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>. </p><br><p></p><br><b>Benefits & Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br> </p><br>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). </div>